Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
90362 Views
56 replies
5 likes

90362 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
nacho121
Visitor
11374 Views
24 replies
2 likes

11374 Views
24 replies
2 likes

Change plan when on a giftcard

I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards

jcarlberg
Casual Listener
I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
2021-04-27 6:59:50 AM
2021-04-27 4:59:00 PM
AdamDamon
Spotify Star
1314 Views
1 replies
0 likes

1314 Views
1 replies
0 likes

Solved!! Double Payment

PlanPremium StudentCountryFranceDeviceXiomi 10 Lite 5GOperating SystemAndroid 10 My Question or IssueHello,I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why ple...

MaximePayant
Casual Listener
Plan Premium Student Country France Device Xiomi 10 Lite 5G Operating System Android 10 My Question or Issue Hello, I noticed that since two month (March and April) I pay twice the ...
2021-04-25 12:17:50 PM
2021-04-26 3:34:21 PM
Billy-J
Spotify Star
1253 Views
5 replies
0 likes

1253 Views
5 replies
0 likes

Cant get spotify and headspace.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spotify cant be connected with headspace. How can i get it

23rdcenturyfrui
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spot...
2021-04-25 9:11:48 PM
2021-04-26 1:33:05 AM
Billy-J
Spotify Star
600 Views
1 replies
0 likes

600 Views
1 replies
0 likes

Superuser Contribution Quality of Service Guarantee

PlanPremiumCountryUSADeviceLaptop, phoneOperating SystemWindows, Android My Question or IssueI'm wondering if my Spotify Premium subscription has any sort of quality of service guarantee, because the streaming service is continually pausing during pl...

OkMarkyMark
Casual Listener
Plan Premium Country USA Device Laptop, phone Operating System Windows, Android My Question or Issue I'm wondering if my Spotify Premium subscription has any sort of quality of servi...
2021-04-16 2:51:21 PM
2021-04-24 4:27:11 PM
Mihail
Spotify Legend
616 Views
1 replies
0 likes

616 Views
1 replies
0 likes

Superuser Contribution Invite a friend

PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, this morning when I opened the app this message popped up, I closed it whilst waiting to see...

Kezindevon
Visitor
Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, this mornin...
2021-04-23 12:32:31 PM
2021-04-24 9:11:24 AM
Jeremy
Spotify Legend
1555 Views
1 replies
0 likes

1555 Views
1 replies
0 likes

Superuser Contribution Spotify Duo

I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or add my spouse to this [snip - Community Moderator ...

Prabh1
Visitor
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or...
2021-04-18 8:54:26 AM
2021-04-23 11:17:57 AM
Mihail
Spotify Legend
653 Views
1 replies
0 likes

653 Views
1 replies
0 likes

Solved!!Superuser Contribution will the one time plans extend my premium expire date?

PlanFree/PremiumCountryMalaysia DeviceSamsung Galaxy note 10 liteOperating SystemAndroid 11 My Question or IssueI've been subscribed to premium since 2017~ but had just cancelled it and my premium will expire on the 15th of May, I cancelled it becaus...

Joelwsy
Casual Listener
Plan Free/Premium Country Malaysia Device Samsung Galaxy note 10 lite Operating System Android 11 My Question or Issue I've been subscribed to premium since 2017~ but had...
2021-04-22 10:22:03 AM
2021-04-22 10:53:31 PM
CarlosE
Moderator
1487 Views
1 replies
0 likes

1487 Views
1 replies
0 likes

Superuser Contribution Payment made but subscription still inactive

PlanStudent PremiumCountryKenyaDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI made a payment for my subscription using the method i always use and the payment went through but my subscription is still inactive

Kevinmuigai98
Newbie
Plan Student Premium Country Kenya Device Samsung Galaxy A50 Operating System Android My Question or Issue I made a payment for my subscription using the method i always use an...
2021-04-20 11:25:42 AM
2021-04-21 9:57:03 AM
Jeremy
Spotify Legend
778 Views
1 replies
0 likes

778 Views
1 replies
0 likes

Superuser Contribution Changing plans

PlanPremium with HuluCountryUSADevice(Samsung S20, Computer, Iphone 11 Pro Max)Operating System(Android, Windows 10) My Question or IssueI am trying to switch my plan from Spotify Premium with Hulu to Spotify Premium Family. When I tried to switch ov...

JohnnyCage00
Newbie
Plan Premium with Hulu Country USA Device (Samsung S20, Computer, Iphone 11 Pro Max) Operating System (Android, Windows 10) My Question or Issue I am trying to switch my plan from Sp...
2021-04-20 6:37:05 AM
2021-04-21 9:27:40 AM
Mario
Spotify Legend
502 Views
1 replies
0 likes

502 Views
1 replies
0 likes

Can't change email address

I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas what to do next?thanksclem

clempadin
Casual Listener
I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas wha...
2021-04-19 5:12:23 PM
2021-04-20 5:36:19 AM
Billy-J
Spotify Star
732 Views
1 replies
0 likes

732 Views
1 replies
0 likes

i would like to cancel subsriction

Hi i would like to cancel subsriction of one profile. i dont have acess to log in. it was my friends account which i pay. And now we dont have even email of this account, just we now its connected with my card and we dont have idea ho to cancel it.

AdamPindur
Casual Listener
Hi i would like to cancel subsriction of one profile. i dont have acess to log in. it was my friends account which i pay. And now we dont have even email of this account, just we now its conn...
2021-04-03 11:50:20 PM
2021-04-20 5:12:46 AM
Billy-J
Spotify Star
1079 Views
3 replies
0 likes

1079 Views
3 replies
0 likes

Switch from family to Duo | Impossible

PlanFamilyCountryItalyDevicePCOperating SystemWindows 10 - Firefox incognito My Question or IssueI would like to change my subscription from Family to Duo but it doesn't work.I just get a red alert box saying I'm not eligible for such a plan

marcob8986
Casual Listener
Plan Family Country Italy Device PC Operating System Windows 10 - Firefox incognito My Question or Issue I would like to change my subscription from Family to Duo but it doesn't work...
2021-04-16 6:41:52 PM
2021-04-19 2:52:50 PM
Luan
Spotify Star
493 Views
3 replies
0 likes

493 Views
3 replies
0 likes

Annual Subscription

PlanPremiumCountryCanadaDevicegoogle pixel 5Operating System Android My Question or IssueI had Annual Subscription last year. when to check account to see when i have to pay for it for this year and its saying not subscription so i when to sub once m...

Subzeroeevil
Casual Listener
Plan Premium Country Canada Device google pixel 5 Operating System Android My Question or Issue I had Annual Subscription last year. when to check account to see when i have to...
2021-04-17 10:34:37 PM
2021-04-19 7:25:15 AM
Maxim
Spotify Star
561 Views
3 replies
0 likes

561 Views
3 replies
0 likes

Cant Enjoy Duo Benefits

PlanPremium DuoCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Guys , So The issue is that i renewed my student premium accout today , but then i t...

rohit202raj
Visitor
Plan Premium Duo Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello Guy...
2021-04-18 7:11:52 PM
2021-04-19 6:32:43 AM
Billy-J
Spotify Star
459 Views
1 replies
0 likes

459 Views
1 replies
0 likes

Pay premium

Hello everybody. I want to pay premium again. with the usual card. but will not let me. I have tried various formulas and nothing. what I do. Thank you PlanPremiumCountryGermaniDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System...

Elvira3
Casual Listener
Hello everybody. I want to pay premium again. with the usual card. but will not let me. I have tried various formulas and nothing. what I do. Thank you Plan Premium Country German...
2021-04-16 9:24:05 PM
2021-04-17 2:47:06 AM
Luan
Spotify Star
401 Views
1 replies
0 likes

401 Views
1 replies
0 likes

Cancelei a assinatura porém ainda há cobrança

Efetuei o cancelamento do premium no dia 26/03/2021, porém, ao olhar minha fatura percebi que ainda há cobrança para esse mês de abril. Podem me ajudar?

biiasccp_
Visitor
Efetuei o cancelamento do premium no dia 26/03/2021, porém, ao olhar minha fatura percebi que ainda há cobrança para esse mês de abril. Podem me ajudar?
2021-04-15 12:44:45 AM
2021-04-16 8:33:56 AM
OneByBoo
Roadie
379 Views
1 replies
1 likes

379 Views
1 replies
1 likes

Solved!! My gift card won’t work

this is the 3rd time this year that my gift cards don't want to work I have all tried, change the letters that may look alike, the postal code but nothing works I still have the same error message it's been 3 times in a row. i think i should go somew...

Wlacey
Newbie
this is the 3rd time this year that my gift cards don't want to work I have all tried, change the letters that may look alike, the postal code but nothing works I still have the same error message it...
2021-04-15 5:43:54 AM
2021-04-15 7:41:10 AM
AdamDamon
Spotify Star
1634 Views
1 replies
0 likes

1634 Views
1 replies
0 likes

Moved to duo but not working

PlanPremiumCountryIndiaDeviceiPhone 11Operating SystemWindows 10 My Question or Issuei wanted to move from premium to duo, therefore i deleted my premium subs & paid for duo - i was charged for the same account (it is through fb login) but the “Accou...

Haneet25
Casual Listener
Plan Premium Country India Device iPhone 11 Operating System Windows 10 My Question or Issue i wanted to move from premium to duo, therefore i deleted my premium subs & p...
2021-04-13 7:46:20 PM
2021-04-14 2:20:26 PM
Luan
Spotify Star
410 Views
3 replies
0 likes

410 Views
3 replies
0 likes

Superuser Contribution Make Premium Ad-free Again

Spotify Premium (even when It is only the "student" subscription) should be adfree. The chatbot from the "help" section told me it was just ads by the podcasters themselves..honey no.thats not the truth. I get ads placed there by spotify.I think you ...

Fantaghiro
Visitor
Spotify Premium (even when It is only the "student" subscription) should be adfree. The chatbot from the "help" section told me it was just ads by the podcasters themselves..honey no. thats not the ...
2020-12-26 8:50:40 PM
2021-04-14 12:24:44 PM
VenterraZero
Music Fan
1174 Views
2 replies
1 likes
Spotify Premium
Spotify Premium Student

1174 Views
2 replies
1 likes

Superuser Contribution My payment was processed at the bank and I am not Premium yet.

Today I updated my payment method, and the debit of my money was generated, however my account is still Free, I have called the bank and they have confirmed the debit of my money. I need them to fix it as soon as possible.

Alejandrasaaved
Visitor
Today I updated my payment method, and the debit of my money was generated, however my account is still Free, I have called the bank and they have confirmed the debit of my money. I need them to fix ...
2021-04-13 2:25:22 AM
2021-04-14 9:02:43 AM
Jeremy
Spotify Legend
519 Views
1 replies
3 likes

519 Views
1 replies
3 likes

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