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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48676 Views
  • 21 replies
  • 4 likes
  • 48676 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30369 Views
  • 19 replies
  • 2 likes
  • 30369 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21001 Views
  • 6 replies
  • 1 likes
  • 21001 Views
  • 6 replies
  • 1 likes

Payment Method Changed to Paypal on its own

The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information. I've changed it back to my CC but How is this possible? Nothing seems malicious at all, just ...

  • Newbie
  • The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information.    I've changed it back to my ...
  • Billy-J
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching between premium accounts to get Google Home

PlanPremium + Headspace CountryUK My Question or IssueHi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I switch to Family for a month, cancel and then switch back, does Headspace l...

  • Regular
  • Plan Premium + Headspace   Country UK   My Question or Issue Hi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I ...
  • Guido
  • Spotify Legend
  • 468 Views
  • 5 replies
  • 0 likes
  • 468 Views
  • 5 replies
  • 0 likes

Solved!! Song Limit Ridiculous...

Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase. It really takes nothing for you guys to remove this restriction. I was an original beta tester for Spotify befo...

  • Newbie
  • Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase.  It really takes nothing for you guys to remove this re...
  • BevanW
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

  • Casual Listener
  • Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans ha...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Hulu
    Premium
  • 337 Views
  • 1 replies
  • 0 likes

Spotify is charging me the double cost that I usually pay

I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do. PlanPremiumCountryMexico

  • Visitor
  • I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do.   Plan Premium Cou...
  • AfterMore
  • Newbie
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Spotify has charged me twice for last month.

Hi,I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 on the 29th of March. I am really upset by this charg...

  • Casual Listener
  • Hi, I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 ...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 3 replies
  • 0 likes
  • 145 Views
  • 3 replies
  • 0 likes

Price increases to 14.99 without notice

PlanFree/PremiumCountry DeviceOnePlus 5tOperating SystemAndroid, windows My Question or IssuePrice increased to 14.99 a month in November of 2018 without notice. Appears to be the price for a family account but this is not a family account. Need corr...

  • Casual Listener
  • Plan Free/Premium Country   Device OnePlus 5t Operating System Android, windows    My Question or Issue Price increased to 14.99 a month in November of 2018 without notice. A...
  • Bittencourt
  • Spotify Star
  • 2306 Views
  • 2 replies
  • 0 likes
  • 2306 Views
  • 2 replies
  • 0 likes

Galaxy S10 6 Month Trial

PlanTrialCountryUSDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI am currently on a free trial for spotify and I just found out my Galaxy S10 comes with a 6 month trial. Is there anyway I could extend my trial by 5 months since ...

  • Newbie
  • Plan Trial Country US Device Samsung Galaxy S10 Operating System Android   My Question or Issue I am currently on a free trial for spotify and I just found out my Galaxy S10 comes with...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Subscription

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am am trying to change payment info. I pay for premium Spotify. But my online account says it’s basic free Spotify. I need someone to look into my ...

  • Casual Listener
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am am trying to change payment info. I pay for premium Spo...
  • Brunelicia
  • Spotify Star
  • 162 Views
  • 5 replies
  • 0 likes
  • 162 Views
  • 5 replies
  • 0 likes

Solved!! Me hicieron doble cargo

Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dosPremiumMéxico DispositivoMotorola oneSistema operativoAndroidDoble cargo de una cuenta

  • Newbie
  • Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dos Premium México    Dispositivo Motorola one Sistema oper...
  • Luan
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! Paysafecard

CountrySwitzerland Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spotify Premium for Students. Thank you

  • Casual Listener
  • Country Switzerland   Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spo...
  • detyp
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Owner of the family account

I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that account has? The bills are payed from her card on that...

  • Newbie
  • I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that acc...
  • Billy-J
  • Spotify Star
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

hulu purchased for 99 cents a month (for a year), do I get spotify premium with this?

I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this? (I just heard of the offer hulu + spotify)

  • Casual Listener
  • I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this?   (I just heard of the ...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

[Subscription] Student Discount Payment Problem

Hi,I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that my spotify account page showed full price for premium. I have used SheerID to verify that I am a student again. I got an email whic...

  • Casual Listener
  • Hi, I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that  my spotify account page showed full price for premium. I have used She...
  • emily-grace
  • Composer
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Second Family Account

PlanPremium/Family accountCountrySwedenDeviceAnyOperating SystemAny My Question or IssueI am the owner of a Family Account, it works very well for us. I want to be the owner of a second family account where I pay for, and manage an account for my par...

  • Casual Listener
  • Plan Premium/Family account Country Sweden Device Any Operating System Any   My Question or Issue I am the owner of a Family Account, it works very well for us. I want to be the owner ...
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

'Free Google Home' discount not being applied

Family SubUK iPhone X I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost. When I now try to complete the checkout process I'm not getting the disc...

  • Newbie
  • Family Sub UK   iPhone X   I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost.&n...
  • OneByBoo
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Wrongfully charged the subscription fee. Whom should I contact? Help ASAP!!

PlanPremiumCountry USA Device Operating System My Question or Issue:I have unsubscribed the spotify premium two months back, but I am still being charged the subscription fee. If anyone can help me out here that would be great. Also my subscription m...

  • Newbie
  • Plan Premium Country USA   Device   Operating System     My Question or Issue: I have unsubscribed the spotify premium two months back, but I am still being charged the ...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

My account has the status "free account" while paying for a Spotify Premium account.

PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....

  • Newbie
  • Plan Premium   Country Netherlands   Device iPhone 7   Operating System iOS   My Question or Issue I am using my Spotify account for 5 years. Since two weeks my accou...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 1 likes
  • Payment
    Payment Problems
    Premium
  • 320 Views
  • 1 replies
  • 1 likes

Account doesn’t accept my payments

I have two accounts. One is deabm and the other manueldeabe. both were premium i tried changing the credit card and none is accepted. I did all things suggested in your page and I also checked with the bank and credit card company many times. i conti...

  • Newbie
  • I have two accounts. One is deabm and the other manueldeabe.    both were premium   i tried changing the credit card and none is accepted. I did all things suggested in your page a...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Spotify free trial not working

PlanFree/PremiumCountryNetherlandsDevicePhone and DesktopOperating SystemWindows My Question or IssueYesterday I tried to activate my 30 day free trial by transfering the required 0.01 cents to Spotify. However, I never received my free trial. I got ...

  • Regular
  • Plan Free/Premium Country Netherlands Device Phone and Desktop Operating System Windows   My Question or Issue Yesterday I tried to activate my 30 day free trial by transfering the req...
  • Billy-J
  • Spotify Star
  • 609 Views
  • 9 replies
  • 0 likes
  • 609 Views
  • 9 replies
  • 0 likes

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