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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12051 Views
  • 24 replies
  • 2 likes
  • 12051 Views
  • 24 replies
  • 2 likes

Solved!! problema con el pago de premium estudiantes

PlanPremiumPaísEspañaDispositivoOppo A9 2020Sistema operativoAndroid Mi pregunta o problemaPagamos un año se subscripcion premium con estudiantes hasa setiembre y el dia 2 de mayo y la aplicacion me notifico que mi pago estava pausado y que mi premiu...

  • Regular
  •   Plan Premium País España Dispositivo Oppo A9 2020 Sistema operativo Android   Mi pregunta o problema Pagamos un año se subscripcion premium con estudiantes hasa setiembre y el ...
  • Billy-J
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

If I sign up for Family while my Duo account is still active will I be charged twice?

I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit card info which makes me think I will be double charge...

  • Newbie
  • I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit car...
  • Billy-J
  • Spotify Star
  • 306 Views
  • 1 replies
  • 1 likes
  • 306 Views
  • 1 replies
  • 1 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

  • Visitor
  • I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • payment issue
    Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't upgrade my plan

Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!

  • Regular
  • Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
  • LauraJacobs
  • Regular
  • 1459 Views
  • 12 replies
  • 1 likes
  • 1459 Views
  • 12 replies
  • 1 likes

Superuser Contribution App Crash IOS

Hi,For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again. It makes the whole listening unbearable. When I delete...

  • Visitor
  • Hi, For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again.&n...
  • Alex
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't join duo plan (German)

PlanPremiumCountryÖsterreich(Austria) DeviceOneplus 9 Pro, Windows 10 Operating SystemAndroid 11, Windows 10 My Question or IssueHallo,ich wollte dem Duo Plan meiner Freundin mit der ich zusammen wohne beitreten, aber ich bekomme nur einen Fehler, da...

  • Casual Listener
  • Plan Premium Country Österreich(Austria)   Device Oneplus 9 Pro, Windows 10   Operating System Android 11, Windows 10   My Question or Issue Hallo, ich wollte dem Duo Plan...
  • CarlosE
  • Moderator
  • 1104 Views
  • 5 replies
  • 0 likes
  • 1104 Views
  • 5 replies
  • 0 likes

Changing from Family to Duo

I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...

  • Visitor
  • I want to change from Family to Duo as it is just my wife and I.  I understand we will not lose playlists etc.  What I have not been able to find any info on is: If I as the account holder...
  • user-removed
  • Not applicable
  • 1014 Views
  • 2 replies
  • 0 likes
  • 1014 Views
  • 2 replies
  • 0 likes

Why do I have to enter my credit card details when getting the one month free trial

The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE

  • Casual Listener
  • The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing.  Thanks, MIRK LANE
  • Billy-J
  • Spotify Star
  • 1922 Views
  • 1 replies
  • 0 likes
  • 1922 Views
  • 1 replies
  • 0 likes

music(b)less

I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems to be a card payment method and country of residence whi...

  • Visitor
  • I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue.  The problem seems...
  • 465 Views
  • 0 replies
  • 0 likes
  • 465 Views
  • 0 replies
  • 0 likes

Superuser Contribution premiun account has finished but I am still paying as a premiun costumer

Hi there,I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it with a third party (my phone company here in Spain). ...

  • Casual Listener
  • Hi there, I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it ...
  • Jeremy
  • Spotify Legend
  • 1716 Views
  • 4 replies
  • 1 likes
  • 1716 Views
  • 4 replies
  • 1 likes

Spotify Premium not available as a choice when switching from Family

I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account? And if I have to switch to Free, then upgrade to ...

  • Newbie
  • I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account...
  • Billy-J
  • Spotify Star
  • 980 Views
  • 1 replies
  • 1 likes
  • 980 Views
  • 1 replies
  • 1 likes

Change plan when on a giftcard

I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards

  • Casual Listener
  • I have Spotify Premium paid with a Gift Card that will last for 2 more months.   If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
  • AdamDamon
  • Spotify Star
  • 1324 Views
  • 1 replies
  • 0 likes
  • 1324 Views
  • 1 replies
  • 0 likes

Solved!! Double Payment

PlanPremium StudentCountryFranceDeviceXiomi 10 Lite 5GOperating SystemAndroid 10 My Question or IssueHello,I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why ple...

  • Casual Listener
  • Plan Premium Student Country France Device Xiomi 10 Lite 5G Operating System Android 10   My Question or Issue Hello, I noticed that since two month (March and April) I pay twice the ...
  • Billy-J
  • Spotify Star
  • 1265 Views
  • 5 replies
  • 0 likes
  • 1265 Views
  • 5 replies
  • 0 likes

Cant get spotify and headspace.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spotify cant be connected with headspace. How can i get it

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: My spot...
  • Billy-J
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quality of Service Guarantee

PlanPremiumCountryUSADeviceLaptop, phoneOperating SystemWindows, Android My Question or IssueI'm wondering if my Spotify Premium subscription has any sort of quality of service guarantee, because the streaming service is continually pausing during pl...

  • Casual Listener
  • Plan Premium Country USA Device Laptop, phone Operating System Windows, Android   My Question or Issue I'm wondering if my Spotify Premium subscription has any sort of quality of servi...
  • Mihail
  • Spotify Legend
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite a friend

PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, this morning when I opened the app this message popped up, I closed it whilst waiting to see...

  • Visitor
  • Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, this mornin...
  • Jeremy
  • Spotify Legend
  • 1572 Views
  • 1 replies
  • 0 likes
  • 1572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or add my spouse to this [snip - Community Moderator ...

Premium cancel.png
  • Visitor
  • I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or...
  • Mihail
  • Spotify Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution will the one time plans extend my premium expire date?

PlanFree/PremiumCountryMalaysia DeviceSamsung Galaxy note 10 liteOperating SystemAndroid 11 My Question or IssueI've been subscribed to premium since 2017~ but had just cancelled it and my premium will expire on the 15th of May, I cancelled it becaus...

  • Casual Listener
  • Plan Free/Premium Country Malaysia  Device Samsung Galaxy note 10 lite Operating System Android 11    My Question or Issue I've been subscribed to premium since 2017~ but had...
  • CarlosE
  • Moderator
  • 1513 Views
  • 1 replies
  • 0 likes
  • 1513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment made but subscription still inactive

PlanStudent PremiumCountryKenyaDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI made a payment for my subscription using the method i always use and the payment went through but my subscription is still inactive

  • Newbie
  • Plan Student Premium Country Kenya Device Samsung Galaxy A50 Operating System Android    My Question or Issue I made a payment for my subscription using the method i always use an...
  • Jeremy
  • Spotify Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing plans

PlanPremium with HuluCountryUSADevice(Samsung S20, Computer, Iphone 11 Pro Max)Operating System(Android, Windows 10) My Question or IssueI am trying to switch my plan from Spotify Premium with Hulu to Spotify Premium Family. When I tried to switch ov...

  • Newbie
  • Plan Premium with Hulu Country USA Device (Samsung S20, Computer, Iphone 11 Pro Max) Operating System (Android, Windows 10)   My Question or Issue I am trying to switch my plan from Sp...
  • Mario
  • Spotify Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes