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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFree/PremiumCountrySouth Africa My Question or IssueMy bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have when I input the details it tells me that the payment has failed. I hav...
I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify free. Neither have i accidently made a 2nd account usi...
Plan premium family plan CountryIreland DeviceHonor 10 My Question or IssueI started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be cha...
PlanPremiumCountryNetherlandsDeviceAcer LaptopOperating SystemWindows 10 My Question or IssueHello!I recently decided to buy a Premium subscription again after a few months.The payment went well, but when I was done with the payment it gave me an err...
So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift card to get premium or if it is now a waste.
Al momento de ingresar el código de mi tarjeta de Spotify me marca error y la tarjeta si fue activada al comprarla, ademas ya intenté ayudarme con la información de Spotify sobre las gift cards y no me ayudó
Hello, I am from US and the premium subscription in US is 10 bucks. What happen if I buy a premium subscription cheaper changing my location? After that I will change my location again in my real one.
I tried to apply for the spotify student bundle deal yet when It says I was confirmed for it however it give me an error 404 page
PlanFreeCountryMexico My Question or IssueI saw through Facebook a Spotify promotion: pay $199mxn and get 12 months of Spotify Premium. I paid and I receive a message that I will receive an mail but I didnt receive anaything and My Spotify account di...
I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How do I get it to recognize that I am the owner of the ...
PlanPremiumCountryBelgium My Question or IssueHello, Recently I have become a member of a family subscription, but before that I had a student premium. Now when I open my subscription page I see this: So, it looks like I have two subscriptions at the...
PlanPremium, Student discountCountryUnited Kingdom My Question or IssueI have had a student discount on my premium spotify account for a year, back when the offer was through Unidays. Now that the verification process has changed to SheerID, am I sti...
I tried to use free 3 month trial and after I filled out my payment informartion, it charged me 4.99 and my account is still free. And I want to get my money back.
I just upgraded to Spotify premium, but we are not getting that on our iphones (8 and 10). I do have verification that I upgraded, but don't know how to get that on our phones. What to do? USA.*snip*
Iam trying to cancel my subscription on the web, nevertheless when I click in cancel or change, it takes me to the subscription page to enter my credit card information.It's non-sense as I am trying to cancel the subscription.Shall I call my credit c...
I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i used to set it up... So obviously i cant get in and cancel th...
PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello,About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very basic premium subscription (not duo, not group, just that basic premium) I get...
As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. PlanFreeCountryTurkey DeviceGeneral Mobile GM5 PLUSOperating SystemAndroid 8.0 My Question or IssueWill my premium members...
PlanfamiliarPaísChileDispositivoSamsung Galaxy A30Sistema operativoAndroid Mi pregunta o problemapague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrarno paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mens...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue