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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7686 Views
  • 23 replies
  • 2 likes
  • 7686 Views
  • 23 replies
  • 2 likes

I paid and the app still says that I haven’t paid !!

PlanPremiumCountrySaudi Arabia Device(iPhone Xs Max)Operating System(iOS 13.4.1) My Question or Issue : I already paid 19.99 SR and I got a message from the bank confirming that.. yet I got an email saying that I haven’t and the app still says Don’t ...

  • Visitor
  • Plan Premium Country Saudi Arabia  Device (iPhone  Xs Max) Operating System (iOS 13.4.1)   My Question or Issue :   I already paid 19.99 SR and I got a message from the...
  • Billy-J
  • Spotify Star
  • 498 Views
  • 1 replies
  • 1 likes
  • 498 Views
  • 1 replies
  • 1 likes

Being charged for premium I don't use

I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an actual human so they can stop the charges.

  • Newbie
  • I have no other accounts that I know of. My card number was recently changed yet Im still being charged. My account is free. No I don't allow anyone else to use my card. Please allow me to talk to an...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Subscriptions

Hi Spotify, So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of that, the account is also connected to my old email address...

  • Visitor
  • Hi Spotify,   So, I literally just created this account because I can't login to my original one. The issue is that my account is connected to my Facebook which is currently deleted. On top of...
  • Billy-J
  • Spotify Star
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium trial

After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!

  • Regular
  • After my trial premium subscription I got a receipt of transaction to message but I'm not able to open it!  
  • Naina
  • Regular
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

My gift card

My gift card problemPlan1 month Country Device(motorola g7 play)Operating System(Android) My QuestionI can see my code because scraped wrong so I can doesn't see the code

  • Visitor
  • My gift card problem Plan 1 month  Country   Device (motorola g7 play) Operating System (Android)   My Question I can see my code because scraped wrong so I can doesn't see ...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 1 likes
  • 303 Views
  • 1 replies
  • 1 likes

Solved!! I purchased my premium trial but have not received any order receipt

  Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Naina
  • Regular
  • 430 Views
  • 3 replies
  • 1 likes
  • 430 Views
  • 3 replies
  • 1 likes

From family to duo

My Question or IssueCancel a Spotify family subscription, will I be able to join a duo? And is it not going to come out that I was already in a family plan?

  • Visitor
  •     My Question or Issue Cancel a Spotify family subscription, will I be able to join a duo? And is it not going to come out that I was already in a family plan?
  • Billy-J
  • Spotify Star
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Weg van XS4ALL maar wel Spotify Premium houden (A way from Spotify partnerprogram, but keep Premium)

Hello, wij gaan weg bij XS4ALL en hebben via deze Spotify partner een Premium(Family) abonnement. Hoe zetten we dit Partner abonnement om naar een normal Spotify Premium Family abonnement? Hello we wish to move from Sportify Partner to a normal Spoti...

  • Visitor
  • Hello, wij gaan weg bij XS4ALL en hebben via deze Spotify partner een Premium(Family)  abonnement. Hoe zetten we dit Partner abonnement om naar een normal Spotify Premium Family abonnement? &nb...
  • Billy-J
  • Spotify Star
  • 1754 Views
  • 1 replies
  • 0 likes
  • 1754 Views
  • 1 replies
  • 0 likes

Compte prenium a family

Bonjour j'avais un compte prenium a 9.99/mois, j'ai été invité par un membre de ma famille a utiliser PRENIUM FAMILLY, ma question est je n'ai pas annulé mon abonnement PRENIUM 9.99/mois, et j'ai accepter de rejoindre le FAMILY est-ce que je vais pay...

  • Visitor
  • Bonjour j'avais un compte prenium a 9.99/mois, j'ai été invité par un membre de ma famille a utiliser PRENIUM FAMILLY, ma question est je n'ai pas annulé mon abonnement PRENIUM 9.99/mois, et j'ai acc...
  • OneByBoo
  • Roadie
  • 291 Views
  • 1 replies
  • 1 likes
  • 291 Views
  • 1 replies
  • 1 likes

Will I be charged twice if I changed plans twice on the same day

I changed plans twice on the same day. I had individual premium before and changed to duo. After checking I realised that duo wasn't what I was looking for, so I changed the plan back to Individual premium. The thing is I got charged on the 17/09 for...

  • Visitor
  • I changed plans twice on the same day. I had individual premium before and changed to duo. After checking I realised that duo wasn't what I was looking for, so I changed the plan back to Individual p...
  • OneByBoo
  • Roadie
  • 1939 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Subscription
  • 1939 Views
  • 1 replies
  • 0 likes

Payed Premium but getting it

PlanPremium CountryCanada My Question or IssueI payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know this is not the issue.

gallarang_0-1600439977827.png gallarang_1-1600440011874.png
  • Casual Listener
  • Plan Premium   Country Canada    My Question or Issue I payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know...
  • OneByBoo
  • Roadie
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Bug - Podcast has ads when playing on external devices

Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about. I've started listening to a "Spotify Original" podcast called "The Besties". It's only available on Spotify. When I listen through m...

  • Casual Listener
  • Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about.   I've started listening to a "Spotify Original" podcast called "The Besti...
  • Frakur
  • Casual Listener
  • 561 Views
  • 2 replies
  • 1 likes
  • 561 Views
  • 2 replies
  • 1 likes

Trial period being charged before the end of the month of free trial

I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to download a playlist, my account didn't allow me notifying ...

  • Visitor
  • I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to downloa...
  • OneByBoo
  • Roadie
  • 222 Views
  • 1 replies
  • 1 likes
  • 222 Views
  • 1 replies
  • 1 likes

Spotify Premium Not Offered

PlanFreeCountryUSDeviceGalaxy S10+/PCOperating SystemWindows 10 My Question or IssueI had Premium until today, but when I accessed Spotify on my phone I was told I am only on Free. I tried to reupgrade to Premium but the webpage says I do not qualify...

  • Visitor
  • Plan Free Country US Device Galaxy S10+/PC Operating System Windows 10   My Question or Issue I had Premium until today, but when I accessed Spotify on my phone I was told I am only on...
  • OneByBoo
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Solved!! Am I now not applicable to receive the student discount?

PlanStudent DiscountCountry DeviceWindows, AndroidOperating SystemAndroid 10 My Question or IssueI was taking classes last semester and finished my undergraduates, I will eventually continue schooling but right now I will be graduating after covid de...

  • Visitor
  •   Plan Student Discount Country   Device Windows, Android Operating System Android 10   My Question or Issue I was taking classes last semester and finished my undergraduate...
  • OneByBoo
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryCroatiaDevice(Samsung Galaxy 9)My Question or IssueHello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your support and doing everything listed there to try and help but it d...

20200916_095613.jpg
  • Visitor
  • Plan Premium Country Croatia Device (Samsung Galaxy 9) My Question or Issue Hello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your s...
  • Ver
  • Spotify Legend
  • 29080 Views
  • 9 replies
  • 3 likes
  • 29080 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution International couple trying to use Spotify Duo

PlanPremium DuoCountryFinland & Iceland My Question or IssueI can't make Spotify Duo work for us even though we live in the same address. The issue is that every time my partner tries to accept my invitation, it does not work because of country issue...

  • Casual Listener
  •   Plan Premium Duo Country Finland & Iceland   My Question or Issue I can't make Spotify Duo work for us even though we live in the same address. The issue is that every time my ...
  • ElliJohanna
  • Casual Listener
  • 26564 Views
  • 2 replies
  • 1 likes
  • 26564 Views
  • 2 replies
  • 1 likes

Upgrading premium to premium duo

I subscribed my spotify to Premium a few months back. But yesterday my wife asked me to change my subscription to Premium Duo. So she subscribed the Premium Duo and invited me, I accepted it without cancelling my own subscription. So the question is,...

  • Visitor
  • I subscribed my spotify to Premium a few months back. But yesterday my wife asked me to change my subscription to Premium Duo. So she subscribed the Premium Duo and invited me, I accepted it without ...
  • Jose_M
  • Spotify Star
  • 605 Views
  • 1 replies
  • 2 likes
  • 605 Views
  • 1 replies
  • 2 likes

[BY] Не проходит оплата плана картой

Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна аккаунта Беларусь. Ошибка при оплате:PlanSpotify Prem...

Screen Shot 2020-09-16 at 19.45.14.png
  • Casual Listener
  • Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна ак...
  • LikeLifeItself
  • Casual Listener
  • 1939 Views
  • 1 replies
  • 2 likes
  • Family Premium Plan
    payment issue
    Premium
  • 1939 Views
  • 1 replies
  • 2 likes