Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 173127 Views
- 114 replies
- 12 likes
- 173127 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19275 Views
- 27 replies
- 4 likes
- 19275 Views
- 27 replies
- 4 likes
Superuser Contribution Premium Duo, address didn't match issue
HiMum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in South Africa. She uses. Samsung and I have a Google pixel.
- Hi Mum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in S...
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- Spotify Legend
- 888 Views
- 2 replies
- 0 likes
- 888 Views
- 2 replies
- 0 likes
Premium to Student Premium
I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for the time I have been paying full price as the verific...
- I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for th...
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- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Superuser Contribution Payment unsuccessful
I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enough money in the card no matter how much I try. Spot...
- I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enou...
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- Spotify Legend
- 324 Views
- 3 replies
- 0 likes
- 324 Views
- 3 replies
- 0 likes
Superuser Contribution Payment failure after 1 month
PlanPremium duoCountryIndiaDevice(iPhone 13mini, Pixel 4a)Operating System(iOS 15, Android 12) My Question or IssueSigned up for premium duo using domestically issued amex. There were no errors, payment went through. After a month I received email fr...
- Plan Premium duo Country India Device (iPhone 13mini, Pixel 4a) Operating System (iOS 15, Android 12) My Question or Issue Signed up for premium duo using domestically issued...
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- Moderator
- 479 Views
- 3 replies
- 0 likes
- 479 Views
- 3 replies
- 0 likes
Superuser Contribution Can't change payment method
PlanPremiumCountryWas Ukraine now PolandDevicePC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at https://www.spotify.com/ua-uk/api/payment-sdk/notification/challenge/?checkout-id=177...
- Plan Premium Country Was Ukraine now Poland Device PC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at&...
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- Casual Listener
- 603 Views
- 6 replies
- 0 likes
- 603 Views
- 6 replies
- 0 likes
Superuser Contribution Abo not working
Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so why would I do that? Can someone help find a solut...
- Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so...
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- Moderator
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
Superuser Contribution Nessun Avviso di scadenza abbonamento studentesco
Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa. Ho rifatto la procedura per avere di nuovo lo scon...
- Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa....
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- Spotify Legend
- 256 Views
- 1 replies
- 0 likes
- 256 Views
- 1 replies
- 0 likes
Premium Subscription Not Working
I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...
- I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
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- Casual Listener
- 560 Views
- 2 replies
- 0 likes
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Account DetailsSpotify PremiumSpotify Premium doesn't workSubscription
- 560 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Premium Duo won’t load
PlanPremiumCountryNetherlandsDeviceiPhone 12 ProOperating SystemiOS My Question or IssueI just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open t...
- Plan Premium Country Netherlands Device iPhone 12 Pro Operating System iOS My Question or Issue I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan i...
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- Spotify Legend
- 1373 Views
- 4 replies
- 1 likes
- 1373 Views
- 4 replies
- 1 likes
Deleting account & can't reuse username with Spotify? CLARIFICATION needed please!
My Question or IssueHi Community,I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary email address until I gave it to them, when I could the...
- My Question or Issue Hi Community, I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary ...
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- Spotify Star
- 1090 Views
- 1 replies
- 0 likes
- 1090 Views
- 1 replies
- 0 likes
Why does it charge me for duo when my selected plan is single?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Duo not longer a thing?
Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or is it about actual premium plan? We don't care with ...
- Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or i...
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- Moderator
- 735 Views
- 1 replies
- 0 likes
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DuoPremium
- 735 Views
- 1 replies
- 0 likes
Premium Trial Pending on my bank statement but Spotify says payment failed
PlanFree/Premium 3 month trialCountryUSA My Question or IssueI have been trying multiple times under my account to purchase the three-month trial for premium but each time I try it says payment failed. Yet however, when I log onto my bank statement, ...
- Plan Free/Premium 3 month trial Country USA My Question or Issue I have been trying multiple times under my account to purchase the three-month trial for premium but each time I ...
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- Spotify Star
- 478 Views
- 1 replies
- 0 likes
- 478 Views
- 1 replies
- 0 likes
Superuser Contribution Premium plan
Hello I just signed up for the 3 months free of premium and wondering why I don’t get premium ? Thought that’s what I was paying for after the 3 months free. Shouldn’t I be getting premium if that’s the one I signed up for
- Hello I just signed up for the 3 months free of premium and wondering why I don’t get premium ? Thought that’s what I was paying for after the 3 months free. Shouldn’t I be getting premium if that’s ...
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- Spotify Legend
- 727 Views
- 1 replies
- 0 likes
- 727 Views
- 1 replies
- 0 likes
Superuser Contribution Not extend
I already paid for extend spotify 3 month.but until now not yet extend to me
- I already paid for extend spotify 3 month.but until now not yet extend to me
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- Moderator
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
Solved!! 3 month free trial seems to not be 3 months
I started a new Spotify account today. i added my credit card to access the 3 months free trial. It seems to have started. However, I see on the website that my next charge will be in a month and not 3 months. Why is that? country USA, iphone 11, ios...
- I started a new Spotify account today. i added my credit card to access the 3 months free trial. It seems to have started. However, I see on the website that my next charge will be in a month ...
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- Spotify Star
- 1630 Views
- 3 replies
- 0 likes
- 1630 Views
- 3 replies
- 0 likes
payment
My payment for premium has been took off when i tried to cancel it because i didn’t have the money for it and didn’t want to have premium any longer.
- My payment for premium has been took off when i tried to cancel it because i didn’t have the money for it and didn’t want to have premium any longer.
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Superuser Contribution Credit Card was compromised. Trying to enter new card but can't get it done. Need help
My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help
- My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help
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- Spotify Legend
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution How to renew your premium subscription for a year in one payment.
I'm going through a trial period. And in the settings I do not want the opportunity to pay Spotify Premium for the whole year. But when I registered 3 weeks ago, such an opportunity was. Do not create to me now a new account. Pay 1 time per month I a...
- I'm going through a trial period. And in the settings I do not want the opportunity to pay Spotify Premium for the whole year. But when I registered 3 weeks ago, such an opportunity was. Do not creat...
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- Spotify Legend
- 36132 Views
- 15 replies
- 1 likes
- 36132 Views
- 15 replies
- 1 likes
Solved!! Why my premium subscription disappeared?
I've bought my one year premium 21 feb 2024 by gift card in Russia. I changed country in profile when spotify asked me to do it.And after that my premium subscription disappeared. Why and how I can fix it?
- I've bought my one year premium 21 feb 2024 by gift card in Russia. I changed country in profile when spotify asked me to do it. And after that my premium subscription disappeared. Why and ho...
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- Casual Listener
- 378 Views
- 2 replies
- 0 likes
- 378 Views
- 2 replies
- 0 likes