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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72210 Views
  • 25 replies
  • 5 likes
  • 72210 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41913 Views
  • 19 replies
  • 2 likes
  • 41913 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29903 Views
  • 16 replies
  • 3 likes
  • 29903 Views
  • 16 replies
  • 3 likes

Payment failed. Please try again later or use a different card

PlanFree/PremiumCountrySouth Africa My Question or IssueMy bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have when I input the details it tells me that the payment has failed. I hav...

  • Casual Listener
  • Plan Free/Premium Country South Africa   My Question or Issue My bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have whe...
  • Luan
  • Spotify Star
  • 535 Views
  • 3 replies
  • 0 likes
  • 535 Views
  • 3 replies
  • 0 likes

Superuser Contribution My spotify premium is still on spotify free

I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify free. Neither have i accidently made a 2nd account usi...

  • Casual Listener
  • I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify fre...
  • Guido
  • Spotify Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Changing plan from premium to family plan

Plan premium family plan CountryIreland DeviceHonor 10 My Question or IssueI started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be cha...

  • Visitor
  •   Plan premium family plan  Country Ireland  Device Honor 10   My Question or Issue I started Spotify on the 99cent for 3 months offer, this officially ended and I was cha...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

[Subscription] Paid for sub, but my premium isn't available

PlanPremiumCountryNetherlandsDeviceAcer LaptopOperating SystemWindows 10 My Question or IssueHello!I recently decided to buy a Premium subscription again after a few months.The payment went well, but when I was done with the payment it gave me an err...

  • Casual Listener
  • Plan Premium Country Netherlands Device Acer Laptop Operating System Windows 10   My Question or Issue Hello! I recently decided to buy a Premium subscription again after a few months...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Solved!! Gift card not used as payment for premium

So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift card to get premium or if it is now a waste.

  • Casual Listener
  • So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift ...
  • Billy-J
  • Spotify Star
  • 379 Views
  • 5 replies
  • 1 likes
  • 379 Views
  • 5 replies
  • 1 likes

En mi tarjeta de Spotify aparece error al ingresar el código

Al momento de ingresar el código de mi tarjeta de Spotify me marca error y la tarjeta si fue activada al comprarla, ademas ya intenté ayudarme con la información de Spotify sobre las gift cards y no me ayudó

  • Casual Listener
  • Al momento de ingresar el código de mi tarjeta de Spotify me marca error y la tarjeta si fue activada al comprarla, ademas ya intenté ayudarme con la información de Spotify sobre las gift cards y no ...
  • Luan
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Payment Subscription

Hello, I am from US and the premium subscription in US is 10 bucks. What happen if I buy a premium subscription cheaper changing my location? After that I will change my location again in my real one.

  • Casual Listener
  • Hello, I am from US and the premium subscription in US is 10 bucks. What happen if I buy a premium subscription cheaper changing my location? After that I will change my location again in my real one...
  • Loxer
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Spotify Student Hulu Deal

I tried to apply for the spotify student bundle deal yet when It says I was confirmed for it however it give me an error 404 page

  • Visitor
  • I tried to apply for the spotify student bundle deal yet when It says I was confirmed for it however it give me an error 404 page
  • Rene01
  • Community Legend
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Promotion in Facebook ($199 mxn for 12 months) is spam?

PlanFreeCountryMexico My Question or IssueI saw through Facebook a Spotify promotion: pay $199mxn and get 12 months of Spotify Premium. I paid and I receive a message that I will receive an mail but I didnt receive anaything and My Spotify account di...

  • Casual Listener
  • Plan Free Country Mexico   My Question or Issue I saw through Facebook a Spotify promotion: pay $199mxn and get 12 months of Spotify Premium. I paid and I receive a message that I will re...
  • Ironchair36
  • Visitor
  • 505 Views
  • 4 replies
  • 0 likes
  • 505 Views
  • 4 replies
  • 0 likes

Family Plan

I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How do I get it to recognize that I am the owner of the ...

  • Newbie
  • I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How d...
  • OneByBoo
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to completely switch from a student premium to a family one?

PlanPremiumCountryBelgium My Question or IssueHello, Recently I have become a member of a family subscription, but before that I had a student premium. Now when I open my subscription page I see this: So, it looks like I have two subscriptions at the...

subscr1.png subscr2.png
  • Casual Listener
  • Plan Premium Country Belgium     My Question or Issue Hello,   Recently I have become a member of a family subscription, but before that I had a student premium. Now when I op...
  • Peter
  • Spotify Legend
  • 323 Views
  • 5 replies
  • 0 likes
  • 323 Views
  • 5 replies
  • 0 likes

Student discount renewal after losing UNIDAYS discount.

PlanPremium, Student discountCountryUnited Kingdom My Question or IssueI have had a student discount on my premium spotify account for a year, back when the offer was through Unidays. Now that the verification process has changed to SheerID, am I sti...

  • Newbie
  •   Plan Premium, Student discount Country United Kingdom   My Question or Issue I have had a student discount on my premium spotify account for a year, back when the offer was through...
  • Rene01
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Charged 4.99 when I tried to use free 3 month trial

I tried to use free 3 month trial and after I filled out my payment informartion, it charged me 4.99 and my account is still free. And I want to get my money back.

  • Casual Listener
  • I tried to use free 3 month trial and after I filled out my payment informartion, it charged me 4.99 and my account is still free. And I want to get my money back.
  • Luan
  • Spotify Star
  • 2456 Views
  • 5 replies
  • 1 likes
  • 2456 Views
  • 5 replies
  • 1 likes

Solved!! Spotify premium

I just upgraded to Spotify premium, but we are not getting that on our iphones (8 and 10). I do have verification that I upgraded, but don't know how to get that on our phones. What to do? USA.*snip*

  • Casual Listener
  • I just upgraded to Spotify premium, but we are not getting that on our iphones (8 and 10). I do have verification that I upgraded, but don't know how to get that on our phones. What to do? USA. *sni...
  • rachelmed4
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Can't cancel my subscription

Iam trying to cancel my subscription on the web, nevertheless when I click in cancel or change, it takes me to the subscription page to enter my credit card information.It's non-sense as I am trying to cancel the subscription.Shall I call my credit c...

  • Visitor
  • Iam trying to cancel my subscription on the web, nevertheless when I click in cancel or change, it takes me to the subscription page to enter my credit card information. It's non-sense as I am tryin...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Subscription

I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i used to set it up... So obviously i cant get in and cancel th...

  • Casual Listener
  •   I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i us...
  • OneByBoo
  • Community Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • Account
    Account Name
    login issue
    Subscription
  • 379 Views
  • 3 replies
  • 0 likes

[Subscription] Can't go premium

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello,About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very basic premium subscription (not duo, not group, just that basic premium) I get...

  • Casual Listener
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Hello, About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very ...
  • OneByBoo
  • Community Legend
  • 410 Views
  • 6 replies
  • 0 likes
  • 410 Views
  • 6 replies
  • 0 likes

My subscription hasn't started

As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. PlanFreeCountryTurkey DeviceGeneral Mobile GM5 PLUSOperating SystemAndroid 8.0 My Question or IssueWill my premium members...

  • Visitor
  • As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card.    Plan Free Country Turkey  Device General Mobil...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

doble pago en un mes

PlanfamiliarPaísChileDispositivoSamsung Galaxy A30Sistema operativoAndroid Mi pregunta o problemapague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrarno paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mens...

  • Newbie
  • Plan familiar País Chile Dispositivo Samsung Galaxy A30 Sistema operativo Android    Mi pregunta o problema pague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrar no pa...
  • Luan
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • doble pago mensual
  • 244 Views
  • 1 replies
  • 0 likes

Double charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Spotify Star
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes