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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1495 Views
  • 19 replies
  • 1 likes
  • 1495 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47429 Views
  • 20 replies
  • 3 likes
  • 47429 Views
  • 20 replies
  • 3 likes

Superuser Contribution Re: Something went wrong. Try again, or get help

HiI'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same problem. I've tried with incognito mode or other browser...

  • Casual Listener
  • Hi I'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same pro...
  • Elena
  • Moderator
  • 2402 Views
  • 4 replies
  • 0 likes
  • 2402 Views
  • 4 replies
  • 0 likes

Superuser Contribution I'm still getting charged for premium even though I upgraded to the family plan months ago.

PlanPremium FamilyCountry CanadaDeviceSamsung Galaxy 9 My Question or Issue I'm being charged twice a month. Once for Premium and once for the Family plan that I upgraded months ago. I've searched these forums for a solution but can't find anything h...

  • Casual Listener
  • Plan Premium Family Country  Canada Device Samsung Galaxy 9     My Question or Issue  I'm being charged twice a month. Once for Premium and once for the Family plan that ...
  • Elena
  • Moderator
  • 725 Views
  • 7 replies
  • 0 likes
  • 725 Views
  • 7 replies
  • 0 likes

Keeps saying there is a problem when I go to pay for premium, and won’t let me get premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento conta estudante

Plan estudante Free/Premium premiumCountry Brazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFiz o cadastro e estou aprovado como estudante, inclusive já paguei...

  • Visitor
  • Plan estudante  Free/Premium premium Country Brazil    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Mario
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Can't register in any premium subscriptions

PlanFreeCountryPhilippines DeviceVIVO V7 PLUS Operating SystemANDROID My Question or Issuehello there! I just want to raised my concerned regarding my spotify, i have a premium account before, but i failed to renew it so the status now is back to FRE...

Screenshot_20200427_080243.jpg
  • Visitor
  • Plan Free Country Philippines   Device VIVO V7 PLUS   Operating System ANDROID   My Question or Issue hello there!  I just want to raised my concerned regarding my sp...
  • OneByBoo
  • Roadie
  • 992 Views
  • 1 replies
  • 0 likes
  • 992 Views
  • 1 replies
  • 0 likes

I can not buy spotify premium

PlanPremiumCountryUnited States of AmericaDeviceWindows ComputerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried multiple times to buy spotify premium, but this error keeps appearing. I have waited a week and s...

  • Casual Listener
  • Plan Premium Country United States of America Device Windows Computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried multiple times t...
  • OneByBoo
  • Roadie
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Spotify premium with Hulu subscription no longer has hulu how do I get it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 682 Views
  • 1 replies
  • 0 likes
  • Subscription payment options
  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addebiti continui senza abbonamento premium .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 685 Views
  • 2 replies
  • 0 likes
  • Addebiti continui senza abbonamento premium
  • 685 Views
  • 2 replies
  • 0 likes

Superuser Contribution Vodafone Premium Contact - change to spotify help!

My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...

  • Visitor
  • My Vodafone Premium Spotify subscription expires on this month. To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscr...
  • Mario
  • Spotify Legend
  • 959 Views
  • 1 replies
  • 0 likes
  • Account
    Subscriptions
    vodafone
    Vodafone premium
  • 959 Views
  • 1 replies
  • 0 likes

Solved!! Premium Payment failed

PlanFree -> Premium StudentCountryUSADevice(iPhone 6, Dell Laptop)Operating System(iOS 12.4, Windows 10) My Question or IssueHi, I applied for my premium student account about a month ago, and noticed an error saying that my payment was declined yest...

  • Visitor
  • Plan Free -> Premium Student Country USA Device (iPhone 6, Dell Laptop) Operating System (iOS 12.4, Windows 10)   My Question or Issue Hi, I applied for my premium student account a...
  • OneByBoo
  • Roadie
  • 565 Views
  • 1 replies
  • 0 likes
  • Student
    Visa Prepaid
  • 565 Views
  • 1 replies
  • 0 likes

Questioning whether I've paid for two premium accounts

PlanPremiumCountryUSA DevicePC, iPhone XROperating SystemWindows 10 64 bit My Question or IssueHello, I recently realized that I have two logins. One being logged in through Facebook, which has all my playlists. I also realized I have a separate acco...

  • Visitor
  • Plan Premium Country USA   Device PC, iPhone XR Operating System Windows 10 64 bit   My Question or Issue Hello, I recently realized that I have two logins. One being logged in t...
  • OneByBoo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Retry payment

Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money.The only option was to "update" my details by simply readding the card information. Spotify impresses by constan...

  • Music Fan
  • Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money. The only option was to "update" my details by simply read...
  • solamyl
  • Visitor
  • 1019 Views
  • 3 replies
  • 0 likes
  • 1019 Views
  • 3 replies
  • 0 likes

Solved!! Buying Permium with gift card

So I wanted to buy premium and I got a question I dont have paypal but I have cash and I wanted to buy premium with a gift card Problem is I never bought Premium before on this account so technically I am unable to buy it Is there a solution to fix i...

  • Casual Listener
  • So  I wanted to buy premium and I got a question  I dont have paypal but I have cash and I wanted to buy premium with a gift card  Problem is I never bought Premium before on this a...
  • Bittencourt
  • Spotify Star
  • 674 Views
  • 5 replies
  • 0 likes
  • 674 Views
  • 5 replies
  • 0 likes

Payment

PlanFreeCountryTurkey Device(Huawei P20 lite) Operating System( Android Oreo) My Question or IssuePayment is unsuccesful. Spotify keeps saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I used to have premiu...

  • Visitor
  • Plan Free Country Turkey  Device (Huawei P20 lite)  Operating System ( Android Oreo)   My Question or Issue Payment is unsuccesful. Spotify keeps saying that my pay...
  • OneByBoo
  • Roadie
  • 732 Views
  • 1 replies
  • 0 likes
  • Payment
  • 732 Views
  • 1 replies
  • 0 likes

Payment Issue

PlanFreeCountryArgentinaDeviceSamsung Galaxy A20Operating SystemAndroid One My Question or IssueI am unable to update the payment method. I have a credit card and when I enter the info on it, the page says it has to be a valid number. I tried multipl...

  • Visitor
  •   Plan Free Country Argentina Device Samsung Galaxy A20 Operating System Android One   My Question or Issue I am unable to update the payment method. I have a credit card and whe...
  • OneByBoo
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

El cobro mensual si se realizo pero sigue diciendo que actualice los datos de mi tarjeta

PlanFamiliarCountryMéxico My Question or Issue Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar los datos de la tarjeta en spotify para que se haga el cobro la cantidad de 149 pesos se desconto ...

  • Newbie
  •   Plan Familiar Country México       My Question or Issue   Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar...
  • OneByBoo
  • Roadie
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança errada

Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??

  • Casual Listener
  • Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??
  • Xenia
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Starting a Spotify Duo Account

I currently have a premium plan and want to move to a duo account with my boyfriend. However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? Why can't I switch to Duo?PlanPremiumCountryUSADeviceiPhon...

  • Visitor
  • I currently have a premium plan and want to move to a duo account with my boyfriend.  However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? W...
  • Xenia
  • Moderator
  • 856 Views
  • 1 replies
  • 0 likes
  • Duo
    spotify duo
    switch plan
  • 856 Views
  • 1 replies
  • 0 likes

Superuser Contribution A hacker has accessed my Spotify verification code

Dear Spotify Community,Hi there, I'm new here so please be patient with me!Back in 2016, I made an online purchase that I do not remember in detail.But it was connected to my bank account that is now closed. This purchase was for Spotify.My old bank ...

  • Regular
  • Dear Spotify Community, Hi there, I'm new here so please be patient with me! Back in 2016, I made an online purchase that I do not remember in detail. But it was connected to my bank account t...
  • A_dragon1997
  • Regular
  • 1622 Views
  • 6 replies
  • 1 likes
  • 1622 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Billing issues. (Billed but failed subscription)

PlanPremiumCountryIndiaDevice(Samsung A8+)Operating System(Android 9) My Question or IssueI was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The renewal of my premium account failed the first time so I had to do it again bu...

  • Visitor
  • Plan Premium Country India Device (Samsung A8+) Operating System (Android 9)   My Question or Issue I was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The re...
  • Ivan
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes