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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61446 Views
  • 25 replies
  • 5 likes
  • 61446 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36663 Views
  • 19 replies
  • 2 likes
  • 36663 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27976 Views
  • 16 replies
  • 3 likes
  • 27976 Views
  • 16 replies
  • 3 likes

Superuser Contribution Unlinking Hulu

Hello, I currently have the student plan and have a hulu account linked. As of last night, my Hulu account was hacked and I can no longer access the account, and Hulu customer service cannot locate it. Can I unlink the account and just create and lin...

  • Newbie
  • Hello,   I currently have the student plan and have a hulu account linked. As of last night, my Hulu account was hacked and I can no longer access the account, and Hulu customer service cannot...
  • Peter
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Issue

PlanFree/PremiumCountryColombiaDeviceSamsung S6 +Operating SystemAndrois My Question or IssueI was in a premium spotify account until something happend with my credit card and they cancel my subscription and put me in free. Right after i solved the p...

  • Newbie
  • Plan Free/Premium Country Colombia Device Samsung S6 + Operating System Androis   My Question or Issue I was in a premium spotify account until something happend with my credit card an...
  • Peter
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

My 3.49 premium was cancelled, how can I get it back?

Premium Country portugal My credit card was cloned, so it was canceled & with it my Spotify account. (Premium3.49/monthly)i want to keep my account but I do not want to pay more for it. how can I do this?

  • Newbie
  • Premium Country portugal   My credit card was cloned, so it was canceled & with it my Spotify account. (Premium3.49/monthly) i want to keep my account but I do not want to pay m...
  • Robert_W
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify charged my card but I'm still not Premium

PlanFreeCountryPhilippinesDeviceSamsung Galaxy J8Operating SystemAndroid My Question or IssueI tried paying for Premium using my credit card, and I received a notification saying this amount was deducted from my current balance and it was charged by ...

  • Newbie
  • Plan Free Country Philippines Device Samsung Galaxy J8 Operating System Android   My Question or Issue I tried paying for Premium using my credit card, and I received a notification sa...
  • Robert_W
  • Community Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Change country at account

PlanPremiumCountryPolandDeviceHuawei P30Operating SystemAndroid Pie My Question or IssueHi, I got premium code (for reendem) but I cant use it for my country. Can you try check and change it for my country, and I will use it? Thank you

  • Casual Listener
  • Plan Premium Country Poland Device Huawei P30 Operating System Android Pie   My Question or Issue Hi, I got premium code (for reendem) but I cant use it for my country. Can you try che...
  • Billy-J
  • Spotify Star
  • 1942 Views
  • 4 replies
  • 0 likes
  • 1942 Views
  • 4 replies
  • 0 likes

I updated my payment method and now my hulu wont work.

I had to update my payment method. And now I cant access my hulu account.

  • Casual Listener
  • I had to update my payment method. And now I cant access my hulu  account.  
  • moco
  • Casual Listener
  • 4881 Views
  • 8 replies
  • 1 likes
  • Account
  • 4881 Views
  • 8 replies
  • 1 likes

Fui cobrado 2 vezes a mais

PlanPremiumCountry Device(PC , IOS IPAD)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuefui pegar a promoção da conta premium no valor de 16,90 fui pagar pelo cartão de crédito pré pago nas 2 primeiras tentativas o site do...

  • Newbie
  • Plan Premium Country   Device (PC , IOS IPAD) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue fui pegar a promoção da conta premium no valor d...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated my payment information but it reverted my account

PlanPremium with HuluCountry US My Question or Issue I had a premium spotify with Hulu plan. I had to change my card information because I got a new one and it was trying to charge the old one. I followed the instructions for updating that through sp...

  • Newbie
  • Plan Premium with Hulu Country  US   My Question or Issue  I had a premium spotify with Hulu plan. I had to change my card information because I got a new one and it was trying t...
  • Peter
  • Spotify Legend
  • 1112 Views
  • 4 replies
  • 7 likes
  • 1112 Views
  • 4 replies
  • 7 likes

Problem with account upgrade | Odeta Stuikys Rose

HelloThis is Odeta Stuikys Rose I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me an error. After this, I tried to upgrade it after few days but ...

  • Regular
  • Hello This is Odeta Stuikys Rose   I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me a...
  • Pedro785462
  • Newbie
  • 2717 Views
  • 31 replies
  • 21 likes
  • account error
    odeta stuikys rose
    odetta chtouikite
    odetta medich
    odetta rose
    spotify account problem
    Sydney Morning Herald
    upgrade problem
  • 2717 Views
  • 31 replies
  • 21 likes

Image of Posdcaster

Hi, I have a problem.I made a page using Wordpress and using Power-Press I was able to send the audio to Spotify, but the catalog image is with the Power-press icon. How can I change catalog image?Thank you

  • Casual Listener
  • Hi, I have a problem. I made a page using Wordpress and using Power-Press I was able to send the audio to Spotify, but the catalog image is with the Power-press icon. How can I change catalog image?...
  • Billy-J
  • Spotify Star
  • 315 Views
  • 7 replies
  • 0 likes
  • 315 Views
  • 7 replies
  • 0 likes

how to change my subscription from side account to main account

I used to be on a family plan with my ex. He cancelled the family plan, however I have an individual plan on another account. How do i transfer the subscription from the new side account, to my existing seasoned account?

  • Newbie
  • I used to be on a family plan with my ex. He cancelled the family plan, however I have an individual plan on another account. How do i transfer the subscription from the new side account, to my exist...
  • Billy-J
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Subscription issue

PlanPremium for 10Should be premium with hulu for 5CountryUSADeviceSamsung Galaxy 9My Question or IssueI was recently charged 10 dollars because my 5 dollar college deal expired. Now I renewed the 5 dollar plan while the 10 dollar charge was still pe...

  • Newbie
  •   Plan Premium for 10 Should be premium with hulu for 5 Country USA Device Samsung Galaxy 9 My Question or Issue I was recently charged 10 dollars because my 5 dollar college deal expir...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Subscription

Hi, day before yester I registered to use the premium for 99 cents. I never used spotify before, so i wanted to check it out. I even have the statement that i paid, but in my account still says i am a free user and not premium user. Tried to get help...

  • Visitor
  • Hi, day before yester I registered to use the premium for 99 cents. I never used spotify before, so i wanted to check it out. I even have the statement that i paid, but in my account still says i am ...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

99p offer not working

I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before. This is the message I'm getting:It looks like you’...

  • Newbie
  • I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before....
  • eternalliving
  • Newbie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

I bought this 3 months for 1 euro thing. I payed spotify but I still don’t have the premium.

PlanFree but it should be premiumCountry Device(iPhone XOperating SystemIos 12 My Question or Issue

  • Casual Listener
  • Plan Free but it should be premium Country   Device (iPhone X Operating System Ios 12   My Question or Issue  
  • Bethany_Dawn
  • Community Legend
  • 504 Views
  • 5 replies
  • 0 likes
  • 504 Views
  • 5 replies
  • 0 likes

Superuser Contribution Novos lançamentos não estão aparecendo

PlanPremiumCountryBrasilDevicePC/LG K11+Operating SystemWindows 7/Android 7.1.2 My Question or IssuePrezados, a seção de novos lançamentos não está atualizando. Continuo vendo os mesmos lançamentos de mais de 2 semanas atrás.

  • Visitor
  • Plan Premium Country Brasil Device PC/LG K11+ Operating System Windows 7/Android 7.1.2   My Question or Issue Prezados, a seção de novos lançamentos não está atualizando. Continuo vend...
  • Peter
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Change family plan once a year

Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the invite, receiving the error that they cannot change fa...

  • Newbie
  • Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the inv...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Charged 9,99$ for the trial (suposed to be 0,99$)

PlanPremium (trial)DeviceSamsung A5Operating SystemAndroid Hello, thank in advance to help me. I had free account and then, I decided to try the trial in the publicities (3 month for 0,99$). So, when I received my bill, it was 9,99$. Can you help me ...

  • Regular
  • Plan Premium (trial) Device Samsung A5 Operating System Android   Hello, thank in advance to help me.  I had free account and then, I decided to try the trial in the publicities (3 ...
  • Billy-J
  • Spotify Star
  • 988 Views
  • 9 replies
  • 0 likes
  • 988 Views
  • 9 replies
  • 0 likes

Premium Duo; unable to add user

Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 404 page. We've tried to set it up numerous times, wi...

  • Casual Listener
  • Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 40...
  • osornios
  • Spotify Star
  • 1420 Views
  • 4 replies
  • 0 likes
  • 1420 Views
  • 4 replies
  • 0 likes

Fix A Subscription

I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed?PlanPremiumCountryUnited StatesDeviceiPhone 10Operating System My Question or Is...

  • Newbie
  • I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed? Plan Premium Country Un...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes