Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
106654 Views
70 replies
9 likes

106654 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13175 Views
24 replies
2 likes

13175 Views
24 replies
2 likes

Have premium but still get ads

I have premium but still get ads but only on jre. Im about to unsubscribe if this can't be fixed. I used to just skip them at the start but now they are intrusive in the middle of the podcast. If this isn't fixed ill just torrent the show one of the ...

Notmyusername23
Casual Listener
I have premium but still get ads but only on jre. Im about to unsubscribe if this can't be fixed. I used to just skip them at the start but now they are intrusive in the middle of the podcast. If thi...
2021-04-08 6:30:00 AM
2021-07-12 5:22:06 AM
MikeFi
Casual Listener
959 Views
2 replies
0 likes

959 Views
2 replies
0 likes

Different countries. Países diferente

Hello, does anyone know if I buy spotify premium duo and I am in one country and the other person in another country can still use it? Hola, alguien sabe si compro duo premium y estoy en un país y la otra persona en otro país lo puede usar igual??

Victormtj
Visitor
Hello, does anyone know if I buy spotify premium duo and I am in one country and the other person in another country can still use it? Hola, alguien sabe si compro duo premium y estoy en un ...
2021-07-11 11:37:12 PM
2021-07-11 11:57:55 PM
AdamDamon
Spotify Star
1946 Views
1 replies
0 likes

1946 Views
1 replies
0 likes

Superuser Contribution Globe Prepaid Payment Method is gone?

Plan Student PremiumCountry Philippines DeviceRedmi Note 7Operating System My Question or IssueGood day all,I'm currently on student premium plan (charges me 65 php monthly), and my payment method is Globe Prepaid (an additional 10 php is charged) bu...

Zelvade
Regular
Plan Student Premium Country Philippines Device Redmi Note 7 Operating System My Question or Issue Good day all, I'm currently on student pr...
2021-07-10 7:38:50 AM
2021-07-11 4:48:36 PM
Ver
Spotify Legend
1998 Views
5 replies
0 likes
globe
ph

1998 Views
5 replies
0 likes

Superuser Contribution Payment approved and premium suspended

I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why?

Agatapalma
Visitor
I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why?
2021-07-10 1:35:35 AM
2021-07-10 4:06:59 PM
Elena
Moderator
508 Views
1 replies
0 likes
Subscription

508 Views
1 replies
0 likes

3 month free trail

My Question or IssueI just started my free 3 month trail of Premium a couple of weeks ago. What happens to my free period if I decide to upgrade to the Duo plan now or do I need to wait until the free trail is over?

metransue
Newbie
My Question or Issue I just started my free 3 month trail of Premium a couple of weeks ago. What happens to my free period if I decide to upgrade to the Duo plan now or do I need to wa...
2021-07-09 11:25:27 PM
2021-07-09 12:41:30 AM
AdamDamon
Spotify Star
713 Views
1 replies
0 likes

713 Views
1 replies
0 likes

Superuser Contribution Unable to enrol into auto renew plan

PlanPremiumCountryIndiaDeviceMacbookOperating SystemMac My Question or IssueI am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.

Arjav
Casual Listener
Plan Premium Country India Device Macbook Operating System Mac My Question or Issue I am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.
2021-07-09 8:10:06 AM
2021-07-09 10:52:47 PM
Novy
Moderator
427 Views
1 replies
0 likes
bug

427 Views
1 replies
0 likes

Superuser Contribution [macOS] Offer are in mixed currency czk / eur, misleading customers

Plan: FreeCountry: CZ Device: macBook Pro 2018Operating System: macOS Catalina 10.15.7 My Question or IssueAfter canceling my subscription, new offers are in mixed currency eur / czkNumbers are for EUR, but currency is following:package per month is ...

Chenda
Visitor
Plan: Free Country: CZ Device: macBook Pro 2018 Operating System: macOS Catalina 10.15.7 My Question or Issue After canceling my subscription, new offers are in mi...
2021-07-07 11:23:12 AM
2021-07-08 9:02:58 AM
Alex
Spotify Legend
291 Views
1 replies
1 likes

291 Views
1 replies
1 likes

not eligible for individual plan

Planfree as of right now, trying to buy premium again.CountryusaDeviceiphone 8plusOperating System My Question or Issuei’ve had premium before under the individual plan for many months and i was trying to buy it again but for some reason it says i’m ...

ceamcc
Visitor
Plan free as of right now, trying to buy premium again. Country usa Device iphone 8plus Operating System My Question or Issue i’ve had premium before under the individual plan...
2021-07-06 9:23:37 PM
2021-07-07 7:00:40 AM
Billy-J
Spotify Star
4657 Views
1 replies
1 likes

4657 Views
1 replies
1 likes

First time free trial

Currently there is promotion for 3 month for the first timer spotify premium subscription.but when i want to register and after fill in my credit card information, it stated that i have used the free trial before. As far i know i never subscribe to a...

Jojowasabi
Visitor
Currently there is promotion for 3 month for the first timer spotify premium subscription. but when i want to register and after fill in my credit card information, it stated that i have used the fr...
2021-06-18 11:02:41 AM
2021-07-07 6:57:23 AM
Billy-J
Spotify Star
494 Views
1 replies
0 likes
Discovery & Promo

494 Views
1 replies
0 likes

Superuser Contribution Can't pay with credit card

PlanFree/Premium DuoCountrySouth AfricaDeviceDell LaptopOperating Systemwindows 10 My Question or IssueI am trying to sign up for Premium Duo but I am only getting an option to pay if I am a Vodacom mobile subscriber, which i am not. I would like to ...

Janemm
Regular
Plan Free/Premium Duo Country South Africa Device Dell Laptop Operating System windows 10 My Question or Issue I am trying to sign up for Premium Duo but I am only getting an option ...
2021-02-23 5:59:57 PM
2021-07-05 9:21:58 PM
Novy
Moderator
1200 Views
15 replies
1 likes

1200 Views
15 replies
1 likes

Solved!!Superuser Contribution Upgrade Pre-Paid Premium Individual to Duo

PlanPre-Paid Premium Individual CountryUSA My Question or IssueI'm currently signed up for a pre-paid Premium Individual subscription. My account says "Your Spotify Premium ends on 2/23/22." I'd like to convert to Duo, but I want to understand how th...

alanlauer
Casual Listener
Plan Pre-Paid Premium Individual Country USA My Question or Issue I'm currently signed up for a pre-paid Premium Individual subscription. My account says "Your Spotify Premium en...
2021-03-07 5:04:31 PM
2021-07-05 8:34:10 AM
Swapniljain
Visitor
1974 Views
3 replies
2 likes

1974 Views
3 replies
2 likes

[Android][Connect] Cant use premium service under duo

I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...

chuckietaz_93
Visitor
I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
2021-06-15 5:03:04 PM
2021-07-04 5:56:50 AM
Billy-J
Spotify Star
317 Views
1 replies
0 likes
Android
Connect

317 Views
1 replies
0 likes

Superuser Contribution cancel free trial

i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time if you cant use it on your mobile devicesHow you listen will changeIf you cancel, you’...

funkyzilla
Casual Listener
i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time if you cant use it on your mo...
2021-06-29 4:56:25 AM
2021-07-03 8:21:07 PM
Novy
Moderator
988 Views
5 replies
0 likes

988 Views
5 replies
0 likes

Monthly subscription being charged for free account

PlanFree/PremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueI have noticed today that I am being charged a monthly premium subscription fee. I only have a free account. I have checked possible alternate logi...

siglackof
Visitor
Plan Free/Premium Country Australia Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue I have noticed today that I am being charged a monthly premium subscrip...
2021-07-02 10:25:07 AM
2021-07-02 5:57:22 PM
Brunelicia
Community Legend
593 Views
1 replies
0 likes

593 Views
1 replies
0 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

Chazzymmann
Newbie
I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. Will ...
2021-06-30 5:21:46 PM
2021-07-02 5:50:48 AM
Billy-J
Spotify Star
458 Views
1 replies
0 likes
Payment
Subscription
yearly

458 Views
1 replies
0 likes

Superuser Contribution I'm paying for premium. Why am I still getting promotional playlists in my face?

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS11 My Question or IssueI pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get promotional playlist notifications? I thought I paid to keep peoples marketing budg...

mateoio
Casual Listener
Plan Premium Country USA Device iPhone 8 Operating System iOS11 My Question or Issue I pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get ...
2020-04-17 6:30:52 PM
2021-06-30 9:03:29 AM
Jeremy
Spotify Legend
844 Views
4 replies
2 likes
Premium

844 Views
4 replies
2 likes

Premium Duo Plan

Hello, I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own playlist, songs. I thought it was a good idea, but the problem...

Cindy0007
Visitor
Hello, I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own pl...
2021-06-29 6:47:03 AM
2021-06-29 7:11:37 PM
Noah
Spotify Star
1064 Views
1 replies
0 likes

1064 Views
1 replies
0 likes

Superuser Contribution Can't update payment details

PlanPremium FamilyCountry South Africa My Question or IssueI cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. Using different browsers does not help.

scytayl
Regular
Plan Premium Family Country South Africa My Question or Issue I cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. U...
2021-06-25 8:37:20 AM
2021-06-29 10:28:15 AM
Jeremy
Spotify Legend
1079 Views
13 replies
1 likes

1079 Views
13 replies
1 likes

Superuser Contribution [Help] How to remove paypal or credit card from account?

Hi,How do we remove our paypal or credit card from our accounts?I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on my account as I can renew the premium right away witho...

gowoke
Casual Listener
Hi, How do we remove our paypal or credit card from our accounts? I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on...
2021-06-26 2:29:34 AM
2021-06-26 11:21:34 PM
Novy
Moderator
2556 Views
3 replies
0 likes

2556 Views
3 replies
0 likes

Solved!! Can't set payment with my credit cards

PlanPremiumCountryHungary My Question or IssueI tried to set payment with 2 cards:With a Revolut card the issue is: the payment method does not fits with my country. With my UniCredit card:it starts the related Unicredit verification in a popup which...

burbeci
Casual Listener
Plan Premium Country Hungary My Question or Issue I tried to set payment with 2 cards: With a Revolut card the issue is: the payment method does not fits with my country. &nbsp...
2021-06-24 1:51:12 PM
2021-06-24 6:52:24 PM
Bittencourt
Spotify Star
458 Views
1 replies
0 likes

458 Views
1 replies
0 likes

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