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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52620 Views
  • 23 replies
  • 4 likes
  • 52620 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32946 Views
  • 19 replies
  • 2 likes
  • 32946 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22201 Views
  • 9 replies
  • 1 likes
  • 22201 Views
  • 9 replies
  • 1 likes

Is fair to HK Premium Account?

PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...

JP ACCOUNT.jpg
  • Casual Listener
  •   Plan Premium Country Hong Kong   Device N/A Operating System N/A   My Question or Issue   Why the Only US And JP Account can use lyrics function, many Eng...
  • OneByBoo
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Error en el pago de suscripcion

Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...

  • Casual Listener
  • Buen Dia,  El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...
  • Jose_M
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Error while subscribing Premium with Paypal

Plannow: Free / trying to subscribe PremiumCountryPlilippinesDeviceLaptop LenovoOperating SystemWindows 10 My Question or IssueWhile trying to subscribe for Premium with my PayPal account (same country, confirmed, limits are raised etc...) constantly...

  • Casual Listener
  • Plan now: Free / trying to subscribe Premium Country Plilippines Device Laptop Lenovo Operating System Windows 10   My Question or Issue While trying to subscribe for Premium with my P...
  • Billy-J
  • Spotify Star
  • 1057 Views
  • 3 replies
  • 0 likes
  • 1057 Views
  • 3 replies
  • 0 likes

Prepaid Premium Spotify and Hulu?

I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If so, how do I set it up?

  • Visitor
  • I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If ...
  • Billy-J
  • Spotify Star
  • 860 Views
  • 5 replies
  • 0 likes
  • Hulu
  • 860 Views
  • 5 replies
  • 0 likes

Graphic ads at startup

Plan Premium Country Sweden Device huaweiOperating System Android My Question or IssueSo I've been getting an ad for motley crue at startup.I do not pay for spotify to get any kind of ads (or unsolicited recommendations for that matter)I just want pl...

  • Casual Listener
  • Plan  Premium   Country Sweden   Device huawei Operating System  Android   My Question or Issue So I've been getting an ad for motley crue at startup. I do no...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 6 replies
  • 1 likes
  • 293 Views
  • 6 replies
  • 1 likes

Linking Hulu Account

I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...

  • Casual Listener
  • I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...
  • Billy-J
  • Spotify Star
  • 1258 Views
  • 6 replies
  • 0 likes
  • Hulu
  • 1258 Views
  • 6 replies
  • 0 likes

Solved!! Unsubscribed from SingTel Spotify account but it is still showing I am a premium user.

Plan: PremiumCountry: SingaporeDevice Huawei Mate 20 ProOperating System: Android Pie 9.0 My Question or IssueHi! I am trying to sign up for the Premium Family account but because I have an existing Spotify individual account with SingTel, I need to ...

  • Casual Listener
  • Plan: Premium Country: Singapore Device Huawei Mate 20 Pro Operating System: Android Pie 9.0   My Question or Issue Hi! I am trying to sign up for the Premium Family account but ...
  • milkychalk_
  • Casual Listener
  • 1826 Views
  • 2 replies
  • 0 likes
  • 1826 Views
  • 2 replies
  • 0 likes

Changed the payment metod and got charged R$10,00

Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?

  • Casual Listener
  • Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
  • OneByBoo
  • Community Legend
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Subscription

PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Pie) My Question or IssueI just wanted to subscribe on spotify premium but i just got charged like 60€ and Im still out of the premium, checking the E bank, the money is there,...

  • Newbie
  • Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Pie)   My Question or Issue I just wanted to subscribe on spotify premium but i just got charged like 6...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Hulu using redeem card

WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL BE ABLE TO ENJOY THE SERVICES. NOT THE END OF THE W...

  • Casual Listener
  • WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL ...
  • Billy-J
  • Spotify Star
  • 550 Views
  • 3 replies
  • 1 likes
  • 550 Views
  • 3 replies
  • 1 likes

Still being charged without having premium and never having it

PlanFreeCountryUnited statesPhoneZte blade max My Question or IssueWhen the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get m...

  • Newbie
  •   Plan Free Country United states Phone Zte blade max   My Question or Issue When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium fea...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Cannot subscribe to a student offer

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...

  • Newbie
  • I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s)   My Question o...
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium family REFUND

PlanPremiumCountryukDevicePCOperating SystemWINDOWS 10 My Question or IssueI accidentley bought 2 spotify premiums on the same account i only want one is there a way to get a refund

  • Newbie
  •   Plan Premium Country uk Device PC Operating System WINDOWS 10   My Question or Issue I accidentley bought 2 spotify premiums on the same account i only want one is there a way ...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! subscription?

Plan: FreeCountry: USADevice: iPhone7Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking at Spotify for a good alternative but I've heard that the features are limited ...

  • Casual Listener
  • Plan: Free Country: USA Device: iPhone7 Operating System: iOS12   Hi Spotify community,  I recently stopped using iTunes as my primary source of music and right now I'm looking a...
  • spot1fyPlusPlus
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Can't get the Hulu offer.

PlanPremiumDeviceHP LaptopOperating SystemWindows 10My Question or IssueWhen I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am there, I don't see any way to get the Hulu plan. What am I doing wron...

  • Newbie
  • Plan Premium Device HP Laptop Operating System Windows 10 My Question or Issue When I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am ...
  • misty_roses
  • Newbie
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

I can't subscribe to Spotify through Paypal

PlanFree (Trying to get premium)CountryCanadaDeviceMackbook Air 2016, Samsung A8 (2018)Operating SystemmacOS High Sierra, Android 8.0.0 My Question or IssueI'm trying to buy Spotify Premium (with 30 day trial) with my Paypal account, due to the fact ...

  • Regular
  • Plan Free (Trying to get premium) Country Canada Device Mackbook Air 2016, Samsung A8 (2018) Operating System macOS High Sierra, Android 8.0.0   My Question or Issue I'm trying to buy ...
  • Billy-J
  • Spotify Star
  • 525 Views
  • 9 replies
  • 0 likes
  • 525 Views
  • 9 replies
  • 0 likes

error on renewal for premium

hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work. philippines, using smart sim card.

  • Casual Listener
  • hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work.   philippines, using smart sim card. 
  • Jose_M
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Vodafone Red Entertainment- can you change which account ot is used on?

My Question or IssueSo I got a free 24 month red bundle with Vodafone when I took out my phone contract, stupid I used it and linked it to my ex partners spotify account, now is there anyway I can get it transferred to my spotify account?

  • Newbie
  • My Question or Issue So I got a free 24 month red bundle with Vodafone when I took out my phone contract, stupid I used it and linked it to my ex partners spotify account, now is there anyway I can ...
  • mosohodPeti
  • Composer
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

I have premium but cannot save songs. Iv tried everything. PLEASE help

PlanPremiumCountryusa Devicegoogle pixel 2Operating SystemAndroid 9 My Question or IssueI have had premium for over a year and one day recently some of my features went away only on my phone. The main issue is I cant find my saved songs anymore. I ha...

  • Newbie
  • Plan Premium Country usa   Device google pixel 2 Operating System Android 9    My Question or Issue I have had premium for over a year and one day recently some of my featur...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

problem with spotify premium

i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should be able to listen to the songs offlinePlanFree/Pre...

  • Casual Listener
  • i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should...
  • martinav1
  • Casual Listener
  • 214 Views
  • 4 replies
  • 0 likes
  • 214 Views
  • 4 replies
  • 0 likes