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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6165 Views
  • 23 replies
  • 2 likes
  • 6165 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution I must change my payment date! Help me, please! :)

PlanPremium Duo CountryBrazil My Question or Issue Hello, everyone! Hope you're all in best of health.Well, I have Spotify Premium for more than 4 years, but now I really must change the issuing date on my Credit Card. I'm aware that to do that I mus...

  • Regular
  • Plan Premium Duo   Country Brazil   My Question or Issue   Hello, everyone! Hope you're all in best of health. Well, I have Spotify Premium for more than 4 years, but now I ...
  • Spi01
  • Regular
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Superuser Contribution Advertising promises 3 months of free trial, but in reality it is only 1 month

PlanFreeCountryBelarusOperating System(Windows 10) My Question or IssueA huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says about a free trial for only a month. I didn't find any information about w...

  • Visitor
  • Plan Free Country Belarus Operating System (Windows 10)   My Question or Issue A huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says ab...
  • Ivan
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium suddenly changed to free this morning

PlanFree/PremiumCountryNetherlands DeviceUnrelatedOperating SystemUnrelated My Question or IssueHi, As of this morning while I was cycling to my work I suddenly got commercials again. Somehow Spotify reverted my account from Premium to Free as of thi...

  • Visitor
  • Plan Free/Premium Country Netherlands   Device Unrelated Operating System Unrelated   My Question or Issue Hi,   As of this morning while I was cycling to my work I sudden...
  • Ivan
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can`t invite my wife into premium duo. Adress incorrect

PlanPremium DuoCountryMoldovaDevice(iPhone XS)Operating System(iOS 13.) My Question or IssueHi, i started a premium duo subscription, enter home adress, send invite link to my wife, enter same adress on her device, and receive error adress incorrect....

  • Visitor
  • Plan Premium Duo Country Moldova Device (iPhone XS) Operating System (iOS 13.)   My Question or Issue Hi, i started a premium duo subscription, enter home adress, send invite link to m...
  • Xenia
  • Moderator
  • 731 Views
  • 4 replies
  • 0 likes
  • 731 Views
  • 4 replies
  • 0 likes

$4.99 in Kazakhstan? While it’s 169 rub in Russia!

Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in prices between our countries? Apple Music is more c...

  • Visitor
  • Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in ...
  • AdamFromKZ
  • Casual Listener
  • 1389 Views
  • 11 replies
  • 24 likes
  • 1389 Views
  • 11 replies
  • 24 likes

Superuser Contribution Invited to family plan, but still being charged for my premium

I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charged £9.99 even though my brother is paying for the fa...

  • Visitor
  • I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charge...
  • Elena
  • Moderator
  • 1360 Views
  • 1 replies
  • 0 likes
  • 1360 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium to premium duo UK

I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically cancelled so that I don't need to do anything to ensure...

  • Visitor
  • I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically canc...
  • Ivan
  • Spotify Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY NO CUMPLE CON SU PROMOCION DE 3 MESES GRATIS

PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL MENSAJE QUE TENIA QUE VOLBER A PAGAR MI SUSCRIPCION P...

  • Casual Listener
  • PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL ME...
  • Mihail
  • Spotify Legend
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

Superuser Contribution kicked off Premium with no notification prior to expiration due to being abroad

PlanPremiumCountry: Spain DeviceMacbook Pro early 2015 Huawei P30Operating SystemCatallina / Android My Question or IssueWith no notification I have been kicked out from my premium account prior to its expiration. I duly paid for an entire year and a...

  • Visitor
  • Plan Premium Country: Spain   Device Macbook Pro early 2015 Huawei P30 Operating System Catallina / Android   My Question or Issue With no notification I have been kicked out from...
  • Petya
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • kicked out
    living abroad
    no information
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant get premium

PlanFree/PremiumCountrybelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueim trying to start my premium again , as i was premium before , but the time i want to...

  • Casual Listener
  • Plan Free/Premium Country belgium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Petya
  • Community Legend
  • 693 Views
  • 3 replies
  • 0 likes
  • 693 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changed payment method, spotify family forgot all information

PlanPremium family CountrySweden DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy and my boyfriend have Spotify family setup together. My bank account recently expired, which meant that Spotify was unable to withdraw anything...

  • Casual Listener
  •   Plan Premium family  Country Sweden  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My and my boyfriend have Spotify family setup t...
  • Elena
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Paying for both premium and family

Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.

  • Casual Listener
  • Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.
  • Omertol_
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Spotify can't verify i'm a student

PlanPremium Macbook Pro late 2016Operating SystemiOS 10 I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan. I went to the page to try and change it, I put in my inof and my school is...

  • Newbie
  • Plan Premium   Macbook Pro late 2016 Operating System iOS 10   I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan....
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

My mobile number is not accepted in premium for student

PlanFree/PremiumCountry DeviceOppo A3SOperating SystemAndroid Oreo 8.1 My Question or IssueMy plan is premium for student phone bill but when I register my mobile number, it says that there's something wrong. *community rock star edit - removed perso...

  • Visitor
  •   Plan Free/Premium Country   Device Oppo A3S Operating System Android Oreo 8.1   My Question or Issue My plan is premium for student phone bill but when I register my mobil...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

AT&T thanks Premium 6mo free trail will not work.

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried for the past 2 weeks to redeem a 6mo free trial with my AT&T thanks gold member rewa...

  • Visitor
  • Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried for...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update my billing details

can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it. PlanPremiumEgypt Devicemacosx

  • Visitor
  • can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it.      Plan Premium Egypt   Device macosx   ...
  • Elena
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will upgrade to premium give me back my playlists ?

Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium.But first I want to know if I'll get my playlists that took years to compile back,or will all the rubbish that has accumulated still be there ?

  • Visitor
  • Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium. But first I want to know if I'll get my playlists that took years to compile back, or will all th...
  • Elena
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

  • Casual Listener
  • Plan: Duo Country: UK Device: Mac, PC, iPhone   My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...
  • darkpenfold
  • Casual Listener
  • 17528 Views
  • 5 replies
  • 1 likes
  • Duo
    Login
    setup
  • 17528 Views
  • 5 replies
  • 1 likes

Superuser Contribution Being charged for Premium

PlanFreeCountryGermanyOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, So I have this problem where I got charged for premium even though I currently do not use any Spotify Premium. My last Spotify Premium was/is on another account...

  • Visitor
  • Plan Free Country Germany Operating System Android Oreo, Windows 10   My Question or Issue Hello,   So I have this problem where I got charged for premium even though I currently ...
  • Ivan
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes