Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
amgb20
Casual Listener
108732 Views
70 replies
9 likes

108732 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13329 Views
26 replies
2 likes

13329 Views
26 replies
2 likes

Superuser Contribution Spotify Student Premium

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.6 My Question or IssueI have the Student premium and I just got an email to reverify that I'm a student. I'm currently in between schools - I was at a community college last year and I'm goin...

drandledorf
Casual Listener
Plan Premium Country USA Device iPhone 11 Operating System iOS 14.6 My Question or Issue I have the Student premium and I just got an email to reverify that I'm a student. I'm curren...
2021-06-18 6:11:13 PM
2021-06-19 11:01:16 AM
Mihail
Spotify Legend
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Superuser Contribution I’ve been charged for student premium and I’ve not received my Spotify premium yet

PlanStudent premium CountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPhone 10ROperating System(iOS 10, Android Oreo, Windows 10,etc.) IOS 14.2 My Question or Issueive been charged for student premium and on my end the payment h...

31452olm7tmemas
Visitor
Plan Student premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPhone 10R Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS 14.2 &...
2021-06-18 6:19:23 PM
2021-06-19 10:52:47 AM
Mihail
Spotify Legend
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Superuser Contribution Spotify premium 3 month trial

PlanFreeCountryUSADeviceiPhone 8 PlusOperating SystemiOS 14 My Question or IssueSo I’ve been wanting premium for a little bit now, and decided to get the first 3 months free. However it claims that I have already used a free trial. I even tried using...

Ansention
Visitor
Plan Free Country USA Device iPhone 8 Plus Operating System iOS 14 My Question or Issue So I’ve been wanting premium for a little bit now, and decided to get the first 3 months free....
2021-06-18 8:28:43 PM
2021-06-19 10:47:15 AM
Mihail
Spotify Legend
551 Views
1 replies
0 likes
Premium

551 Views
1 replies
0 likes

Superuser Contribution Unable to start Premium free trial

I'm trying to start my 3-month Premium free trial, but when I enter my payment information, it says that I've already had a free trial on my account. Although I'm certain I've never had the free trial, I checked my receipts page just to make sure, an...

unitac
Visitor
I'm trying to start my 3-month Premium free trial, but when I enter my payment information, it says that I've already had a free trial on my account. Although I'm certain I've never had the free tria...
2021-06-18 4:21:53 AM
2021-06-18 5:01:34 PM
Elena
Moderator
478 Views
1 replies
0 likes

478 Views
1 replies
0 likes

Solved!!Superuser Contribution www.spotify.com/it/redeem/prepaid/ not working

PlanPremiumCountryItaly Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes out:What should I do?

leo2402
Casual Listener
Plan Premium Country Italy Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes...
2021-06-15 6:01:39 PM
2021-06-18 3:21:10 PM
leo2402
Casual Listener
660 Views
2 replies
0 likes

660 Views
2 replies
0 likes

Superuser Contribution Can't upgrade (Azerbaijan)

Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below) I have few suggestions:We were excited to see that Spotify coming finally...

Zaramoth
Newbie
Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below) I have few sugge...
2021-06-17 7:27:09 PM
2021-06-18 3:21:02 PM
Elena
Moderator
485 Views
1 replies
1 likes

485 Views
1 replies
1 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Sprint is dropping Spotify how do I keep my subscription

Kennybrickman
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Sprint ...
2021-06-16 11:40:17 PM
2021-06-18 11:45:07 AM
Mihail
Spotify Legend
480 Views
2 replies
0 likes

480 Views
2 replies
0 likes

Solved!!Superuser Contribution Changing from premium to duo

I'm trying to change from premium to duo. But I get a notification I can't because I'm either not eligible for the subscription of I already have the subscription or I don't have any stored payment methods.My premium is being paid by Visa, so I guess...

Torgill
Casual Listener
I'm trying to change from premium to duo. But I get a notification I can't because I'm either not eligible for the subscription of I already have the subscription or I don't have any stored payment m...
2021-06-15 9:59:21 AM
2021-06-18 10:30:23 AM
Jeremy
Spotify Legend
1452 Views
14 replies
1 likes
Subscription change

1452 Views
14 replies
1 likes

Superuser Contribution bleep' legit?

Hi,I submitted an issue to investigate a non-recognized charge on my credit card. **bleep**' asking me to provide the first 6 digits and last 4 digits of my credit card. I am a bit hesitant to do this. Has anyone experienced this? Thanks in advance.

neopdx
Casual Listener
Hi, I submitted an issue to investigate a non-recognized charge on my credit card. **bleep**' asking me to provide the first 6 digits and last 4 digits of my credit card. I am a bit hesit...
2021-06-16 9:23:34 PM
2021-06-17 9:50:51 AM
Mihail
Spotify Legend
596 Views
2 replies
0 likes

596 Views
2 replies
0 likes

Unable to switch from family to Duo

Hi there, I'm currently on a premium family plan (UK)Using iPhone 12 mini / Macbook pro 2013iOS 14 / Mac OS 11 I'm looking to switch to Duo, as there's only two of us on the account, and I get the following message: "Unable to change plans. This coul...

joydiversion1
Newbie
Hi there, I'm currently on a premium family plan (UK) Using iPhone 12 mini / Macbook pro 2013 iOS 14 / Mac OS 11 I'm looking to switch to Duo, as there's only two of us on the acc...
2021-06-16 10:38:01 AM
2021-06-16 9:29:23 PM
Luan
Spotify Star
640 Views
1 replies
0 likes

640 Views
1 replies
0 likes

Superuser Contribution Spotify premium subscription and payment errors

PlanPremiumCountryIndiaDevice(One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360)Operating System(Android, Windows 10) My Question or IssueSince my credit card expired, this month's monthly recurring payment could not go through. Upon updating my pay...

Akul14
Casual Listener
Plan Premium Country India Device (One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360) Operating System (Android, Windows 10) My Question or Issue Since my credit card expire...
2021-06-15 12:32:06 AM
2021-06-16 1:57:59 PM
Mihail
Spotify Legend
479 Views
3 replies
0 likes

479 Views
3 replies
0 likes

Superuser Contribution Money got deducted from debt card(paypal) but no premium access.

Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10 My Question or Issue Tried to get the 3 month free premium deal then I was reverted to the "1 month free" premium deal which I then used my Paypal to try to purchase it....

aycranime
Newbie
Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10 My Question or Issue Tried to get the 3 month free premium deal then I was reverte...
2021-06-16 1:25:16 AM
2021-06-16 1:48:22 PM
Mihail
Spotify Legend
342 Views
1 replies
0 likes

342 Views
1 replies
0 likes

[Community][Other] Support for Military and First Responders

Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify your stance. I would make some suggestions but I do...

BryMy
Visitor
Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify ...
2021-06-16 2:45:21 AM
275 Views
0 replies
2 likes
Other

275 Views
0 replies
2 likes

Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before

PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...

SimonTravnicek
Casual Listener
Plan Free-Premium Country Czech Republic Device Lenovo Operating System Windows 10 My Question or Issue Hello, kind people of Spotify. I am trying to redeem the 3-months-fre...
2021-06-14 10:07:04 PM
2021-06-15 8:27:51 PM
Eni
Moderator
1478 Views
5 replies
0 likes
Trial

1478 Views
5 replies
0 likes

Changing plans

PlanPremium (normal)CountryUSA DeviceSamsung Galaxy S20 UltraOperating SystemAndroid My Question or IssueI wish to swap from the normal premium to Spotify Duo. I already updated my payment option, but no matter what plan I try to switch to, it keeps ...

bmwarder
Visitor
Plan Premium (normal) Country USA Device Samsung Galaxy S20 Ultra Operating System Android My Question or Issue I wish to swap from the normal premium to Spotify Duo. I alrea...
2021-06-14 11:31:42 PM
2021-06-15 6:48:10 AM
Billy-J
Spotify Star
311 Views
1 replies
0 likes

311 Views
1 replies
0 likes

I cannot start a Spotify free trial even though I have never started one before

PlanFreeCountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueI recently got a 3 month free subscription from the fortnite promotion. Whenever I put in my card info it says I have already started a premium trial i...

Ak_95
Visitor
Plan Free Country United States Device Samsung Galaxy S10+ Operating System Android 9 My Question or Issue I recently got a 3 month free subscription from the fortnite promot...
2021-06-13 5:07:29 PM
2021-06-14 5:04:38 AM
Billy-J
Spotify Star
1036 Views
1 replies
0 likes

1036 Views
1 replies
0 likes

Superuser Contribution Dieser Premium-Code ist leider nicht gültig. Versuch es noch mal oder wende Dich an den Kundendienst

Plan/PremiumCountryukDeviceMULTIPLEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased a £10 credit voucher for Spotify from Sainsburrys, and it appears that there is some sort of issue, as i get an incomp...

Richard_T123
Regular
Plan /Premium Country uk Device MULTIPLE Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased a £10 credit voucher for Spoti...
2021-06-12 8:33:07 PM
2021-06-13 8:41:44 AM
Alex
Spotify Legend
1031 Views
1 replies
0 likes

1031 Views
1 replies
0 likes

Superuser Contribution Can't Change to Hulu (no adds) when I have a Spotify Student Premium account

My Question or IssueHi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds. I followed the steps to where they said the deactiv...

ilyd_ki0a-s2f
Newbie
My Question or Issue Hi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds...
2021-06-11 12:33:16 AM
2021-06-12 7:10:18 PM
Eni
Moderator
434 Views
1 replies
0 likes

434 Views
1 replies
0 likes

"Something went wrong. Try again" when trying to upgrade in Premium Duo Plan

PlanPremium DuoCountryPhilippines DeviceXiaomi Red Mi, Iphone 6, Operating SystemWindows 10 My Question or IssueHi! Last time, I downgrade my spotify premium to free but been trying to upgrade my account in Premium Duo Plan but it says "Something wen...

hnajyceryes_07
Casual Listener
Plan Premium Duo Country Philippines Device Xiaomi Red Mi, Iphone 6, Operating System Windows 10 My Question or Issue Hi! Last time, I downgrade my spotify pre...
2021-06-12 4:01:53 AM
2021-06-12 6:46:51 PM
Billy-J
Spotify Star
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

Duo address verification issues

When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure, but still same problem. help please!

MagV43
Visitor
When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure,...
2021-06-12 1:42:03 PM
2021-06-12 6:44:50 PM
Billy-J
Spotify Star
470 Views
1 replies
0 likes
Duo

470 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts