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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4107 Views
  • 23 replies
  • 2 likes
  • 4107 Views
  • 23 replies
  • 2 likes

Superuser Contribution Error stating "payment method and country does not match" even my card and profile country is same.

PlanFreeCountryIndiaDevice(Redmi Note Operating SystemWindows 10 My Question or Issuewhen i am enrolling for premium single user plan which has three month trail offer then monthly plan of 119 rs approx of Indian currency . I have never enrolled earl...

  • Casual Listener
  •   Plan Free Country India Device (Redmi Note 😎 Operating System Windows 10   My Question or Issue when i am enrolling for premium single user plan which has three month trail of...
  • AKG03
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am being charged twice after changing the credit card

PlanPremiumCountryTurkey DeviceSamsung Galaxy 9 My Question or IssueI am being charged twice after changing the payment credit card. My old card was closed to online payment due to security. Recently I started to pay for Spotify from a different card...

  • Casual Listener
  •   Plan Premium Country Turkey  Device Samsung Galaxy 9     My Question or Issue I am being charged twice after changing the payment credit card. My old card was closed t...
  • Mario
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

PlanFreeCountryEgyptDeviceOppo A1kOperating SystemAndroid 9 My Question or IssueI tried to join the offer of 2 month for free and I cancelled the subscription just the day before it ends as I wasnt sure about my card balance, I'm trying again now to ...

  • Casual Listener
  •   Plan Free Country Egypt Device Oppo A1k Operating System Android 9   My Question or Issue I tried to join the offer of 2 month for free and I cancelled the subscription just th...
  • Mario
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanFreCountryHong KongDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI already canceled my premium account, why did my credit card still has been charged ?

  • Newbie
  • Plan Fre Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I already can...
  • Elena
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Trial wasn't free

I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the credit card spent 10,00 R$ on Spotify

  • Visitor
  • I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the...
  • Elena
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

I can't understand the PIN of my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

I have a Family Premium Account.I payed today and somehow i was charged 6.99.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged unexpectedly

PremiumFree/PremiumCountryiphone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)ios 13.3.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged twice in a month and another third charge appears on the plan. I ask for rep...

  • Newbie
  • Premium Free/Premium Country iphone 7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ios 13.3.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am being charg...
  • Peter
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Premium--being sent ads

PlanFree/Premium PremiumCountry USA Device iPhone 5s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for--and received--Premium for a long time, but last week I...

  • Newbie
  • Plan Free/Premium Premium Country USA   Device iPhone 5s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Peter
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • subscription probelms
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution No confirmation of a 6 month premium trial starting

PlanFamily PlanCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI was on xbox and saw an advertisement for a perk which was 6-months of free premium. I have had the 30 day trial in the past, and Im thinking that it probably isnt letti...

  • Casual Listener
  • Plan Family Plan Country USA Device PC Operating System Windows 10   My Question or Issue I was on xbox and saw an advertisement for a perk which was 6-months of free premium. I have h...
  • Xenia
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Can’t see the subscription section to cancel

Plan -PremiumDevice - iPhone Max Pro and Mac book My Question or IssueI want to cancel my subscription but unable to see the subscription section on the left side in the menu list. Tried to get under the change plan to cancel but unable to do so. Nee...

  • Visitor
  • Plan -Premium Device - iPhone Max Pro and Mac book    My Question or Issue I want to cancel my subscription but unable to see the subscription section on the left side in the menu ...
  • OneByBoo
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Premium and country blocked content (VPN)

PlanPremiumCountryCanadaDeviceAll (iOS, Android, Windows, Mac)Operating SystemVPN tried on Windows 10 Hi all, So this will be a two fold question.Part 1: If I go abroad with my Premium account, is available content determined by location or by accoun...

  • Regular
  • Plan Premium Country Canada Device All (iOS, Android, Windows, Mac) Operating System VPN tried on Windows 10   Hi all,   So this will be a two fold question. Part 1: If I go abr...
  • osornios
  • Spotify Star
  • 1003 Views
  • 1 replies
  • 0 likes
  • 1003 Views
  • 1 replies
  • 0 likes

Payment error

[Personal Info - Removed]   Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've done my payment but spotify is showing error in its pa...

  • Visitor
  • [Personal Info - Removed]   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • osornios
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

subscribe two times in one account

PlanPremiumCountryMYDeviceiPhone XROperating System(iOS My Question or IssueHi, I subscribed another plan in same account email bcs the first one not showing that im currently in premium. So, I try to subscribed again with the same plan and it works ...

  • Visitor
  • Plan Premium Country MY Device iPhone XR Operating System (iOS    My Question or Issue Hi, I subscribed another plan in same account email bcs the first one not showing that im cu...
  • osornios
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

PAGAMENTO VIA CARTÃO DE CRÉDITO

Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.

  • Visitor
  • Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paid special offering for one year but see in my acc. still I will be charged with monthly fee

I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However when i go to my account in Spotify under subscription...

  • Casual Listener
  • I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However wh...
  • Peter
  • Spotify Legend
  • 483 Views
  • 8 replies
  • 1 likes
  • 483 Views
  • 8 replies
  • 1 likes

Superuser Contribution Being charged for free trial

I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app. I also downloaded the Spotify app on my Android phone. I signed up for the 3 free months of prem...

  • Visitor
  • I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app.    I also downloaded the Spotify ...
  • Peter
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution currency change

PlanFreeCountrygreece, with debit card in INRDevicexiaomi redmi note 6 proOperating Systemwindows 10 My Question or Issuehello there. i live in greece and my debit card has INR in it as currency. so i want to pay through INR. i saw in payment page th...

  • Visitor
  • Plan Free Country greece, with debit card in INR Device xiaomi redmi note 6 pro Operating System windows 10     My Question or Issue hello there. i live in greece and my debit ca...
  • Mario
  • Spotify Legend
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot subscribe to premium using mobile

i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i think November 2019. i tried fortumo customer support b...

  • Casual Listener
  • i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i thin...
  • Point5
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trial Xbox Game Pass

PlanFree/Trial Xbox GamepassCountryBrazilDevicePCOperating SystemWindows 10 Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my boyfriend but my account still free, I don't know what will happen, it will...

  • Visitor
  • Plan Free/Trial Xbox Gamepass Country Brazil Device PC Operating System Windows 10   Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my b...
  • Xenia
  • Moderator
  • 838 Views
  • 1 replies
  • 0 likes
  • 838 Views
  • 1 replies
  • 0 likes