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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83753 Views
  • 30 replies
  • 5 likes
  • 83753 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45722 Views
  • 19 replies
  • 3 likes
  • 45722 Views
  • 19 replies
  • 3 likes

Superuser Contribution 3 month trial

Plan Free - UK DeviceMacbook Pro late 2019Operating System My Question or Issuei keep getting emails and when I go on the page I get the attached, but when I try to get the 3 months trial, I get this: It looks like you’re not eligible for that offer,...

  • Visitor
  • Plan Free - UK   Device Macbook Pro late 2019 Operating System   My Question or Issue i keep getting emails and when I go on the page I get the attached, but when I try to ...
  • Peter
  • Spotify Legend
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sharp TV ROKU

Student PremiumCountry USA Device Sharp TV RokuOperating System:Roku My Question or IssueI am currently having issues loading in the application of my Roku Spotify Application. I have tried checking for updates, deleting and reinstalling and nothing ...

  • Casual Listener
  • Student Premium Country USA    Device  Sharp TV Roku Operating System: Roku   My Question or Issue I am currently having issues loading in the application of my Roku Spot...
  • Peter
  • Spotify Legend
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Superuser Contribution Credit card payment for unknown account

CountryItaly Device(iPhone X)Operating System(iOS 10)My Question or IssueI got a serious problem, since several months I am receiving a 9,99 € debit on my credit card every months for a Spotify subscription that I never did. I susspect someone did wi...

  • Casual Listener
  •   Country Italy   Device (iPhone X) Operating System (iOS 10) My Question or Issue I got a serious problem, since several months I am receiving a 9,99 € debit on my credit card eve...
  • Peter
  • Spotify Legend
  • 705 Views
  • 3 replies
  • 0 likes
  • 705 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need a refund approval from spotify

So i made a refun from spotify and they did gave me a refund, but, my bank needs a refun approval so that the money will be sent back to my acc, in short i didnt recieved any money back in my acc after the refund

  • Visitor
  • So i made a refun from spotify and they did gave me a refund, but, my bank needs a refun approval so that the money will be sent back to my acc, in short i didnt recieved any money back in my acc aft...
  • Katerina
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family invite link

Hi guysI hope I’m in the right place for this question. Sorry in advance if not!I have just signed up for Premium from the UK, which allows up to 6 family members who live with you. My partner of the same address is currently on holiday in Australia....

  • Casual Listener
  • Hi guys I hope I’m in the right place for this question. Sorry in advance if not! I have just signed up for Premium from the UK, which allows up to 6 family members who live with you.  My par...
  • Xenia
  • Moderator
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can I start a new Premium 12m voucher before the current one has expired?

Plan : PremiumCountry : UK So, due to a mix-up, my sister and I both independently bought my parents a 12m digital voucher for Premium, so they now have two!Trying to get a refund on either has been a dead end. I can see that the vouchers have 12m to...

  • Casual Listener
  • Plan : Premium Country : UK   So, due to a mix-up, my sister and I both independently bought my parents a 12m digital voucher for Premium, so they now have two! Trying to get a refund o...
  • Xenia
  • Moderator
  • 965 Views
  • 4 replies
  • 0 likes
  • 965 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't unlink Hulu; Stuck in Student Plan

I switched from my Studen Plan to the Premium plan because I wish to purchase the Ad-Free version of Hulu. I cannot, however, unlink my Hulu from my Spotify account. It says that I will not officially be off of the student plan until the next billing...

  • Newbie
  • I switched from my Studen Plan to the Premium plan because I wish to purchase the Ad-Free version of Hulu. I cannot, however, unlink my Hulu from my Spotify account. It says that I will not officiall...
  • Xenia
  • Moderator
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Abonelik

Spotify duo uyelik planini turkiyeye getirirseniz cok iyi olur bence. Gelmesini cok istiyorum.

  • Regular
  • Spotify duo uyelik planini turkiyeye getirirseniz cok iyi olur bence.  Gelmesini cok istiyorum.
  • Xenia
  • Moderator
  • 1994 Views
  • 3 replies
  • 0 likes
  • 1994 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium stopped working randomly

My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should have expired, considering my subscription ran through...

  • Casual Listener
  • My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should ha...
  • Xenia
  • Moderator
  • 753 Views
  • 5 replies
  • 0 likes
  • Premium
  • 753 Views
  • 5 replies
  • 0 likes

Failed on Payment when I try to re-suscribe to Premium

PlanFreeCountryChileDeviceiPhone 11 Pro, MacBook ProOperating SystemiOS 13.3, macOS Catalina (10.15.2) My Question or IssueMy Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscr...

  • Visitor
  • Plan Free Country Chile Device iPhone 11 Pro, MacBook Pro Operating System iOS 13.3, macOS Catalina (10.15.2)   My Question or Issue My Premium subscription was ended due to a payment ...
  • OneByBoo
  • Rising Star 4
  • 384 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 384 Views
  • 1 replies
  • 0 likes

Paid with paypal but account not upgraded

PlanFree/PremiumCountry UK Operating SystemWindows 10 My Question or IssueI've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to premium. I can see the payment has left my bank account but my spotify accoun...

  • Visitor
  • Plan Free/Premium Country UK   Operating System Windows 10   My Question or Issue I've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to ...
  • Jᴀᴄᴋ
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exporting your playlist

This might not be popular on a spotify forum, but I'll give it a shot. Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming service and want to get all of my playlists over to the new one. I'...

  • Newbie
  •   This might not be popular on a spotify forum, but I'll give it a shot.   Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming...
  • Katerina
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Premium with Hulu, not offered but still showing my account?

PlanPremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently updated my payment information for the premium subscription. I originally subscrib...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Indian Status Tax Exempt, Ontario Canada

Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.

  • Visitor
  • Hello.  How do I get my account to be tax exempt.  I am Indian Status possessing a status card and live in Ontario Canada.  
  • osornios
  • Spotify Star
  • 1118 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 1118 Views
  • 1 replies
  • 0 likes

Solved!! Paying with paysafecard in Czech Republic.

Hi,My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution.So, back in 2019 i was able to pay with paysafe all the time. Even back in 201...

  • Casual Listener
  • Hi, My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution. So, back in 2019 i wa...
  • Maxim
  • Spotify Star
  • 3022 Views
  • 4 replies
  • 0 likes
  • 3022 Views
  • 4 replies
  • 0 likes

hulu with premium account

Hi,I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-subscribe, I am not getting hulu. I had actually planned...

  • Newbie
  • Hi, I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-sub...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Can't access Hulu account after changing payment details

PlanPremium for Students CountryUSADevice13-inch MacBook Pro Operating SystemmacOS Mojave 10.14.6 My Question or IssueI recently changed my payment plan but whenever I go to Hulu through the 'Your Services' tab I am asked to subscribe to a Hulu plan....

  • Newbie
  •   Plan Premium for Students  Country USA Device 13-inch MacBook Pro  Operating System macOS Mojave 10.14.6   My Question or Issue I recently changed my payment plan but...
  • Billy-J
  • Spotify Star
  • 859 Views
  • 1 replies
  • 0 likes
  • 859 Views
  • 1 replies
  • 0 likes

Resubscribe when payment failed?

PlanFree now according to account infoCountryNetherlands Device Samsung Galaxy S8Operating Android My Question or IssueThe automatic payment in December failed. I'm not sure, but it seems that the premium family subscription as a result stopped or wa...

  • Newbie
  •   Plan Free now according to account info Country Netherlands  Device  Samsung Galaxy S8 Operating Android   My Question or Issue The automatic payment in December fai...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 404 al aceptar invitación a Spotify dúo

Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.

IMG-20191004-WA0006.jpg
  • Casual Listener
  • Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.
  • Mario
  • Spotify Legend
  • 2723 Views
  • 3 replies
  • 0 likes
  • 2723 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't buy spotify premium even after being gifted a code

I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after changing my country then she ordered a spotify gift ca...

  • Casual Listener
  • I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after cha...
  • Mario
  • Spotify Legend
  • 998 Views
  • 4 replies
  • 0 likes
  • 998 Views
  • 4 replies
  • 0 likes