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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59300 Views
  • 25 replies
  • 5 likes
  • 59300 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35377 Views
  • 19 replies
  • 2 likes
  • 35377 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26176 Views
  • 16 replies
  • 2 likes
  • 26176 Views
  • 16 replies
  • 2 likes

Superuser Contribution If I pay 99 pence for a free trial and immediately cancel will I still get the three months?

I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, please?

  • Newbie
  • I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, pl...
  • Daisy
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to premium but doesn't reflect

Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS My Question or Issue I received a trial offer 3 months for 0,99. Paid it. Account does not upgrade to premium. invoice id: Please check my account. ---- also, what a xxx...

  • Newbie
  • Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS     My Question or Issue   I received a trial offer 3 months for 0,99. Paid it. ...
  • Daisy
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double paiement

PlanPremiumCountryFranceDeviceMultipleOperating SystemMultiple My Question or IssueI have been charged twice this month for my spotify: once for my premium family via paypal 14.99€ and once for 9.99€ on my credit card.I would like a refund or that th...

  • Newbie
  •   Plan Premium Country France Device Multiple Operating System Multiple   My Question or Issue I have been charged twice this month for my spotify: once for my premium family via...
  • Daisy
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • paiement
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge me in two cards

there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : Charge referenced : plesse email to me the answe tq

  • Newbie
  • there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged.   Charge reference : <Moderator snip: payment details> &...
  • Daisy
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription paid twice without arrangement in my country.

Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say i...

  • Newbie
  •   Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two...
  • Daisy
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium when travelling to the Philippines

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account is from the Netherlands and it was a premium account. When I travelle...

  • Newbie
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...
  • Peter
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Deducted money from credit card but no premium

PlanFree CountryLithuania DeviceSamsung galaxy a8 2018 Operating systemAndroid My Question or IssueSo I wanted to get the premium for 0.99eu for 3 months. I added all the credit card information and tried to order it but it said something like "youve...

  • Newbie
  •   Plan Free   Country Lithuania   Device Samsung galaxy a8 2018   Operating system Android   My Question or Issue So I wanted to get the premium for 0.99eu for ...
  • Billy-J
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Canceling Sprint - will my account/listening history/playlists remain intact?

PlanPremiumCountryUSADeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through them ever since. I plan to leave Sprint, but I am concerned that five years of...

  • Newbie
  • Plan Premium Country USA Device LG G7 ThinQ Operating System Android   My Question or Issue I first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through th...
  • Bethany_Dawn
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Cannot purchase Spotify Premium for €0.99 offer

PlanPremiumCountryIrelandDeviceAndroid phone, Windows ComputerOperating SystemAndroid 9, Windows 10 My Question or Issue:Hello,I have tried to buy premium with the offer of €0.99 for 3 months, however after I enter my card details, it tells me I have...

  • Newbie
  • Plan Premium Country Ireland Device Android phone, Windows Computer Operating System Android 9, Windows 10   My Question or Issue: Hello, I have tried to buy premium with the offer of...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

My bank cate hacked

PlanFreeMorocco DeviceHp, acer, huaweiOperating SystemAndroid My Question or IssueI was trying to get a Spotify premium for the 2nd Time in my account, but the payment was not confirmed and I cancelled so the next day I was surprised that SPOTIFY TAK...

  • Newbie
  • Plan Free Morocco   Device Hp, acer, huawei Operating System Android    My Question or Issue I was trying to get  a Spotify premium  for the 2nd Time in my  ac...
  • Billy-J
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

no record of subscription

PlanFreeCountryCanadaDeviceOPPO a37fOperating SystemColorOS My Question or IssueI checked my account for any subscription or the receipts related to that but did not find any. But I am being charged 9.99 CAD every month. How do i cancel that ?

  • Newbie
  •   Plan Free Country Canada Device OPPO a37f Operating System ColorOS   My Question or Issue I checked my account for any subscription or the receipts related to that but did not ...
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Google home mini request

PlanFree/PremiumCountryCanadaDeviceGoogle Pixel 2 Operating SystemAndroid My Question or IssueHello, I have never been able to get a Google home mini since I am a premium user since over 2years. It feels bad to hear my friends just signed up and got ...

  • Newbie
  •   Plan Free/Premium Country Canada Device Google Pixel 2  Operating System Android    My Question or Issue Hello, I have never been able to get a Google home mini since...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

premium subscription

create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, being that I just created the account , but charged...

  • Newbie
  • create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, ...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me elimina a mi familia de mi cuenta premium

Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA

  • Casual Listener
  • Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA 
  • Katerina
  • Spotify Legend
  • 806 Views
  • 5 replies
  • 0 likes
  • 806 Views
  • 5 replies
  • 0 likes

Age registration problem

PlanFree/PremiumCountry: Italy DeviceAnyOperating SystemAny My Question or IssueGood evening. I tried to create an account for my daughter, but when I insert birth day the registration system says to me that age limit is not satisfied, but my daughte...

  • Regular
  • Plan Free/Premium Country: Italy   Device Any Operating System Any   My Question or Issue Good evening. I tried to create an account for my daughter, but when I insert birth day t...
  • diodan
  • Casual Listener
  • 857 Views
  • 8 replies
  • 0 likes
  • 857 Views
  • 8 replies
  • 0 likes

Solved!! Pay for Premium, still on free

PlanFree/PremiumCountry Canada DeviceSamsung Galaxy Tab2Operating SystemAndroid My Question or IssueI paid for Premium, the payment passed on June 4th on my credit card. I didn't received receipt/invoice, no email confirmation (nothing in spam) and s...

  • Visitor
  • Plan Free/Premium Country Canada   Device Samsung Galaxy Tab2 Operating System Android   My Question or Issue I paid for Premium, the payment passed on June 4th on my credit card....
  • Billy-J
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

cant buy premium for 0,99

PlanPremiumCountryGermanyDevicedifferentOperating Systemdifferent My Question or Issuehello, it says premium is only 0,99 for three months, but when i try to buy it, it always says i am buying normal premium for 9,99/month.Also the onyl payment optio...

  • Casual Listener
  • Plan Premium Country Germany Device different Operating System different   My Question or Issue hello,   it says premium is only 0,99 for three months, but when i try to buy it,...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Payment failed, please try again later.

More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get premium on different bank cards and on different acco...

  • Casual Listener
  • More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get pr...
  • OneByBoo
  • Community Legend
  • 659 Views
  • 4 replies
  • 0 likes
  • 659 Views
  • 4 replies
  • 0 likes

Falha ao realizar pagamento com cartão

Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução ! Sou do Brasil

  • Newbie
  • Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução !   Sou do Brasil
  • Brunelicia
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Charged but i don't pay

My mother started a family pack. She pays for it. I don't.Still recently spotify takes money from my account. How?I went to the bank to shut down the payment but the bank told me they cant do this, because of the contract i have with spotify. PlanFre...

  • Newbie
  • My mother started a family pack. She pays for it. I don't. Still recently spotify takes money from my account. How? I went to the bank to shut down the payment but the bank told me they cant do thi...
  • Robert_W
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes