Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
90411 Views
56 replies
5 likes

90411 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
nacho121
Visitor
11378 Views
24 replies
2 likes

11378 Views
24 replies
2 likes

[Android] I used to subscribe to premium but now says I'm not eligible need to subscrbe to duo

It makes me pay the extra money even though I'm the only one that lives there

Fennijo
Newbie
It makes me pay the extra money even though I'm the only one that lives there
2021-02-16 9:12:47 PM
2021-02-19 12:21:25 AM
Billy-J
Spotify Star
335 Views
1 replies
0 likes
Android
Other

335 Views
1 replies
0 likes

Different country

PlanFree/PremiumCountryspain/portugal Device iPhone XS Max Operating system iOS 14 My Question or IssueI live in Spain but I travel a lot to Portugal, now a days I’m in Portugal and I plan to renew my very old subscription, my question is with a fami...

jesusmerayo92
Casual Listener
Plan Free/Premium Country spain/portugal Device iPhone XS Max Operating system iOS 14 My Question or Issue I live in Spain but I travel a lot to Portugal, now a days I’m ...
2021-02-19 5:13:08 PM
2021-02-19 12:19:58 AM
Billy-J
Spotify Star
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Solved!!Superuser Contribution Pagamento 18 app

buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O non si può?? perfavore aspetto una vostra risposta ...

RIKI11
Casual Listener
buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O ...
2021-02-18 10:35:12 PM
2021-02-19 6:36:13 PM
Novy
Moderator
873 Views
3 replies
0 likes

873 Views
3 replies
0 likes

Superuser Contribution when does spotify charge my card?

Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month after? Also this isn't my first time with premium.

ren16
Newbie
Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month af...
2021-02-19 3:53:50 AM
2021-02-19 4:15:53 PM
Eni
Moderator
718 Views
1 replies
0 likes

718 Views
1 replies
0 likes

Superuser Contribution Does anyone have any input on a user or artist profile being better for a record label?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Does anyone have any input on a user or artist profile being better for a record label? What...

Bwiley
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2021-02-18 1:07:44 AM
2021-02-18 1:33:03 PM
Jeremy
Spotify Legend
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

Superuser Contribution Keep getting redirected to the wrong market

I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (even though I changed the country in the settings), ...

tomeeh
Newbie
I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (e...
2021-02-17 12:02:29 AM
2021-02-18 12:27:00 PM
Alex
Spotify Legend
396 Views
1 replies
0 likes

396 Views
1 replies
0 likes

Premium but ads while listening to music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice Samsung J7Operating SystemAndroid My Question or IssueI bought premium account so I could listen to musi...

Spookiefly
Newbie
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Samsung J7 Operating System Andro...
2021-02-16 11:28:38 PM
2021-02-17 11:47:22 AM
OneByBoo
Roadie
504 Views
1 replies
0 likes

504 Views
1 replies
0 likes

Superuser Contribution Pago adelantado.

¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago

12175899958
Casual Listener
¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
2021-02-16 6:26:50 PM
2021-02-17 9:20:12 AM
Jeremy
Spotify Legend
747 Views
1 replies
0 likes

747 Views
1 replies
0 likes

Superuser Contribution Why am i getting ads on podcasts? I canceled my subscription until fixed

I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user.PlanWas PremiumCountry DeviceAndroidOperating SystemAndroid My Question or Issue

x_amxyh-bv8w9
Newbie
I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user. Plan Was Premium Country Device Android Operati...
2021-02-16 6:24:23 PM
2021-02-17 9:10:03 AM
Ver
Spotify Legend
1008 Views
1 replies
2 likes
primium

1008 Views
1 replies
2 likes

Superuser Contribution Descuento universitario y dúo

Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?

12175899958
Casual Listener
Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?
2021-02-16 6:33:37 PM
2021-02-17 8:55:45 AM
Alex
Spotify Legend
318 Views
1 replies
0 likes

318 Views
1 replies
0 likes

Solved!!Superuser Contribution Cannot select payment using card

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A71Operating SystemAndroid Oreo My Question or IssueI want to move from Premium to Premium Duo/Family. I already cancelled my current subscription which will be ended next 3 days. Now, I want to subscrib...

luiey
Casual Listener
Plan Premium Country Malaysia Device Samsung Galaxy A71 Operating System Android Oreo My Question or Issue I want to move from Premium to Premium Duo/Family. I already cancelled...
2020-09-07 8:09:27 AM
2021-02-17 8:13:19 AM
Jeremy
Spotify Legend
8680 Views
11 replies
8 likes

8680 Views
11 replies
8 likes

Premium subscription not automatically renewing?

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...

jdl2020
Casual Listener
Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
2021-02-15 1:09:18 AM
2021-02-15 7:13:20 PM
Billy-J
Spotify Star
507 Views
3 replies
0 likes

507 Views
3 replies
0 likes

Superuser Contribution Automatic renewal fails every time

Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving me crazy having to renew my subscription manually b...

Hussamelarabi
Newbie
Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving ...
2021-02-14 12:35:47 PM
2021-02-15 10:57:49 AM
Ver
Spotify Legend
424 Views
1 replies
0 likes

424 Views
1 replies
0 likes

Superuser Contribution money deducted but premium not working

Planindividual premiumCountryIndiaDevicesamsungOperating Systemandroid My Question or Issuelast month i got individual premium for which i was charged 119 rupees but i never recieved premium. Today i again tried getting individual premium, my money w...

ankitalama
Newbie
Plan individual premium Country India Device samsung Operating System android My Question or Issue last month i got individual premium for which i was charged 119 rupees but i never ...
2021-02-14 11:05:03 AM
2021-02-14 11:21:41 PM
CarlosE
Moderator
4011 Views
1 replies
0 likes

4011 Views
1 replies
0 likes

Superuser Contribution hello....my Subscription expired

Plan PremiumFree/PremiumCountry Malaysia Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios My Question or Issuehello....my Subscription expired so i bought Spotify six month Gi...

proudlyleo1
Newbie
Plan Premium Free/Premium Country Malaysia Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios &nb...
2021-02-14 9:33:44 AM
2021-02-14 9:52:50 PM
Eni
Moderator
337 Views
1 replies
0 likes

337 Views
1 replies
0 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a really hard time justifying my spotify subscription when some of my favorite things ...

MrLobo
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2021-02-09 2:51:59 PM
2021-02-14 5:01:08 PM
CarlosE
Moderator
1192 Views
5 replies
5 likes

1192 Views
5 replies
5 likes

Why am I getting ads on Premium? NOT PODCASTS!!!

PlanPremium CountryU.S. DeviceHP laptop Operating SystemWindows 7 Pro Service Pack 1 My Question or IssueI'm getting ads on my Premium account between MUSIC songs (NOT PODCASTS!!). I've tried logging out and logging in, closing the app, rebooting, et...

trinity2
Newbie
Plan Premium Country U.S. Device HP laptop Operating System Windows 7 Pro Service Pack 1 My Question or Issue I'm getting ads on my Premium account between MU...
2021-02-13 9:10:18 PM
2021-02-14 8:13:15 AM
OneByBoo
Roadie
366 Views
1 replies
0 likes

366 Views
1 replies
0 likes

Solved!! Switching to Premium Family

PlanPremiumCountryUS My Question or IssueI am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate playlists. Is there anyway to bring our playlist with us to the new...

BConda
Casual Listener
Plan Premium Country US My Question or Issue I am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate...
2021-02-11 9:17:15 PM
2021-02-13 6:00:08 PM
Billy-J
Spotify Star
542 Views
3 replies
0 likes

542 Views
3 replies
0 likes

Paying For Premium But It is not Applied to my account

my credit card is being charged $10 per month for over 2 years now.My account is set to FREEI can not cancel this subscription and i never use spoitfy.I can not cancel and would like toThe CC company is unable to stop payment.There is no one i can ca...

roccototo
Newbie
my credit card is being charged $10 per month for over 2 years now. My account is set to FREE I can not cancel this subscription and i never use spoitfy. I can not cancel and would like to The CC...
2021-02-12 5:57:00 PM
2021-02-13 9:25:49 AM
OneByBoo
Roadie
257 Views
1 replies
0 likes

257 Views
1 replies
0 likes

Estorno de pagamento

Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses, eu nao selecionei essa opção . Solicito o estorno do val...

mirian1712
Newbie
Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses...
2021-02-13 3:39:51 AM
2021-02-13 9:11:11 AM
OneByBoo
Roadie
437 Views
1 replies
0 likes
Premium

437 Views
1 replies
0 likes

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