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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53377 Views
  • 32 replies
  • 3 likes
  • 53377 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6843 Views
  • 23 replies
  • 2 likes
  • 6843 Views
  • 23 replies
  • 2 likes

Superuser Contribution Gift Cards

CountryBrasil My Question or IssueI live in Brazil, if i buy an gift card in Brazil and give to someone who isn't in Brazil, does the gift card still work?

  • Visitor
  •   Country Brasil   My Question or Issue I live in Brazil, if i buy an gift card in Brazil and give to someone who isn't in Brazil, does the gift card still work?
  • Maybee1
  • Visitor
  • 848 Views
  • 2 replies
  • 0 likes
  • 848 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Moving home to the UK, don't want to lose my playlists or Spotify!!!

I am permanently moving back to the UK after 15 years in the US. I looooove Spotify and I'm desperate not to lose all my playlists. and my DW suggestions. I *think* I can retain my US account and listen back home, but that would require I pay in the ...

  • Casual Listener
  • I am permanently moving back to the UK after 15 years in the US. I looooove Spotify and I'm desperate not to lose all my playlists. and my DW suggestions.   I *think* I can retain my US accoun...
  • Bobthebadger
  • Casual Listener
  • 1635 Views
  • 3 replies
  • 0 likes
  • 1635 Views
  • 3 replies
  • 0 likes

Problems with Hulu

PlanPremiumCountryUSDeviceDELL InspironOperating SystemWindows 10 My Question or IssueI can't login in to Hulu. I have reset my password twice and the login info that I use for Spotify (my Facebook info) is not working. SOS!

  • Newbie
  •   Plan Premium Country US Device DELL Inspiron Operating System Windows 10   My Question or Issue I can't login in to Hulu. I have reset my password twice and the login info that...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Impossible de changer d’abonnement

Bonjour, Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ci jointe. comment puis je procéder ? en vous remerciant p...

  • Visitor
  • Bonjour,  Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ...
  • Billy-J
  • Spotify Star
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Solved!! Have 6 month Free Spotify but am being charged

PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroidMy Question or IssueHi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom Samsung. I was already paying for Premium before receiving this offer, and di...

  • Casual Listener
  •   Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android My Question or Issue Hi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom ...
  • mythicmoonheart
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Spotify Duo with existing premium account help?????????

PlanPremium My Question or IssueI have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start this plan, would I still have the remaining days of premium I paid for, al...

  • Visitor
  • Plan Premium     My Question or Issue I have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start th...
  • Billy-J
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • Duo
    Help
    Premium
    subscripion
  • 522 Views
  • 1 replies
  • 0 likes

Subscription prices in Kazakhstan

PlanFree/PremiumCountryKazakhstanDevicePCOperating System(Windows 10) Why are the subscription prices higher than in Russia, there is no free subscription for three months? This is very bad for the community of Kazakhstan.

  • Visitor
  • Plan Free/Premium Country Kazakhstan Device PC Operating System (Windows 10)   Why are the subscription prices higher than in Russia, there is no free subscription for three months? Thi...
  • Maaky
  • Regular
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

Subscribe price in kazakhstan

Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Price 1000 tenge or 2 dollars if you convert tenge to ...

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  • Newbie
  • Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Pri...
  • Maaky
  • Regular
  • 353 Views
  • 1 replies
  • 3 likes
  • 353 Views
  • 1 replies
  • 3 likes

Superuser Contribution Will I get my downloads back?

PlanPremiumCountryUSADeviceiPhone XS MaxOperating SystemiOS 13 My Question or IssueI know in order to change your payment date you have to cancel your subscription and start again on whatever desired day, but if I cancel my premium subscription, will...

  • Visitor
  • Plan Premium Country USA Device iPhone XS Max Operating System iOS 13   My Question or Issue I know in order to change your payment date you have to cancel your subscription and start ...
  • Elena
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to Spotify Premium

PlanFree/PremiumCountryINDIA DeviceASUS ZENFONE MAX PRO M2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemANDROID OREO(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been trying to subscribe to Spotify premium for...

  • Newbie
  • Plan Free/Premium Country INDIA    Device ASUS ZENFONE MAX PRO M2  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID OREO (iOS 10, Android O...
  • Elena
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Unlink Hulu and Spotify

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.

  • Casual Listener
  • How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated. 
  • Billy-J
  • Spotify Star
  • 13369 Views
  • 5 replies
  • 0 likes
  • Account
  • 13369 Views
  • 5 replies
  • 0 likes

can't get premium

PlanFreeCountryUkraine DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI tried to get Premium for 3 days. I've enough money and tried to pay by incognito page. Country setting are also fine. What should I do? Are there any ways to contact w...

  • Newbie
  •   Plan Free Country Ukraine  Device iPhone 11 Operating System iOS 13   My Question or Issue I tried to get Premium for 3 days. I've enough money and tried to pay by incogni...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Cannot subscribe to Premium DUO

PlanPremium DuoCountryCanadaDevice(Laptop)Operating System(Windows 10) My Question or IssueI could not change my premium subscription to duo. I found this(https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568#) an...

  • Casual Listener
  • Plan Premium Duo Country Canada Device (Laptop) Operating System (Windows 10)   My Question or Issue I could not change my premium subscription to duo. I found this(https://community.s...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 2 replies
  • 1 likes
  • 303 Views
  • 2 replies
  • 1 likes

Superuser Contribution the payment shows an error

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 (Firefox) My Question or IssueI am in Russia and want to Upgrade my account for a first time. I have virtual Mastercard of a Russian financial entity and equivalent of 53 Euro on account in rubl...

  • Casual Listener
  • Plan Free Country Russia Device PC Operating System Windows 10 (Firefox)   My Question or Issue I am in Russia and want to Upgrade my account for a first time. I have virtual Mastercar...
  • Petya
  • Community Legend
  • 475 Views
  • 5 replies
  • 0 likes
  • 475 Views
  • 5 replies
  • 0 likes

Have no access to an old e mailadress that is connected to premium account

I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I would like to close this premium account and use p...

  • Newbie
  • I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I...
  • Emilia_8
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled but still being charged

I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when playing music. So its safe to say that my premium has...

  • Visitor
  • I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when pl...
  • Xenia
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo going to college.

PlanPremium DuoCountryOne American Phone, One Swedish phone.Living in the US. Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question is that if me and my girlfriend who lives together will be eligible for Premi...

  • Casual Listener
  • Plan Premium Duo Country One American Phone, One Swedish phone. Living in the US.   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Wennberg
  • Casual Listener
  • 1273 Views
  • 2 replies
  • 0 likes
  • 1273 Views
  • 2 replies
  • 0 likes

Subscription cancelling

My Question or IssueMy daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free trial. My daughter cannot remember her login details so she cannot canc...

  • Visitor
  •     My Question or Issue My daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free tr...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Change premium plan

Hi everybody,I want to leave my premium family account (Linked with my fb account) to open a new one.I’d like to know if all my playlists are going to be saved when i’ll leave the family account and if I’m going to find them when I’ll open the new pl...

  • Visitor
  • Hi everybody, I want to leave my premium family account (Linked with my fb account)  to open a new one. I’d like to know if all my playlists are going to be saved when i’ll leave the family ac...
  • Billy-J
  • Spotify Star
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes