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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51972 Views
  • 23 replies
  • 4 likes
  • 51972 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32570 Views
  • 19 replies
  • 2 likes
  • 32570 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21844 Views
  • 8 replies
  • 1 likes
  • 21844 Views
  • 8 replies
  • 1 likes

Superuser Contribution How do I get Hulu with my Spotify premium family plan?

I read that Spotify now will allow you a Hulu account if you have a premium account for no additional cost. I found some info and link to get access to Hulu, but when I follow it, it is trying to make me sign up for a regular spotify premium account ...

  • Visitor
  • I read that Spotify now will allow you a Hulu account if you have a premium account for no additional cost.  I found some info and link to get access to Hulu, but when I follow it, it is trying ...
  • Peter
  • Spotify Legend
  • 596 Views
  • 4 replies
  • 0 likes
  • 596 Views
  • 4 replies
  • 0 likes

Superuser Contribution My account is not linked on Family Premium wife paid subscription

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Premium Family Because of an issue with my wallet being lost my wife paid the family subscription. My account is suspended and the payme...

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have Premium Family Because of an issue with my wa...
  • Peter
  • Spotify Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • Account
  • 282 Views
  • 3 replies
  • 0 likes

Solved!! Geschenkkarte lässt sich nicht einlösen

Ich habe via Amazon einen Spotify Gutschein im Wert von 30€ erhalten, dieser lässt sich nicht einlösen. Nach der (erfolgreichen) Anmeldung erscheint beim Code eingeben das Feld " This Value should not be blank". Auch ein Browserwechsel und manuelles ...

  • Newbie
  • Ich habe via Amazon einen Spotify Gutschein im Wert von 30€ erhalten, dieser lässt sich nicht einlösen. Nach der (erfolgreichen) Anmeldung erscheint beim Code eingeben das Feld " This Value should no...
  • Luan
  • Spotify Star
  • 13014 Views
  • 1 replies
  • 0 likes
  • 13014 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't get premium

PlanFree/PremiumCountryTurkeyDeviceiPhone 6S, Macbook Pro, Monster NotebookOperating SystemiOS 12, High Siearra, Windows 10 My Question or IssueWhen I try to get premium payment page failing and yes my cards open for internet but I'm always getting t...

  • Regular
  •   Plan Free/Premium Country Turkey Device iPhone 6S, Macbook Pro, Monster Notebook Operating System iOS 12, High Siearra, Windows 10   My Question or Issue When I try to get prem...
  • doprakk
  • Regular
  • 379 Views
  • 10 replies
  • 0 likes
  • 379 Views
  • 10 replies
  • 0 likes

Subscription change without knowledge

PlanFree/PremiumCountryUkDeviceIphone XSOperating System(iOS 12.) My Question or IssueI’ve onlh just noticed that my subscription seemed to have changed from Premium to Family in November 18. This meant I’ve been paying £14.99 rather than £9.99 month...

  • Newbie
  • Plan Free/Premium Country Uk Device Iphone XS Operating System (iOS 12.)   My Question or Issue I’ve onlh just noticed that my subscription seemed to have changed from Premium to Famil...
  • OneByBoo
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Doble cargo

Buen día! Hace más de un año que era usuaria premium y pagaba mi correspondiente cuota mes a mes( se cobraba de mi tarjeta de crédito)En el mes de enero de este año cambie a plan familiar siendo yo la encargada del plan(cada mes se debitaría de mi ta...

  • Newbie
  • Buen día!  Hace más de un año que era usuaria premium y pagaba mi correspondiente cuota mes a mes( se cobraba de mi tarjeta de crédito)En el mes de enero de este año cambie a plan familiar sien...
  • OneByBoo
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

My Account Premium

I've delayed a payment and lost my Premium account, now I've tried with 3 different credit cards and an error occurs in payment... and I'm sure the problem is not any of the cards. Has anyone ever had a similar problem?

  • Newbie
  •   I've delayed a payment and lost my Premium account, now I've tried with 3 different credit cards and an error occurs in payment... and I'm sure the problem is not any of the cards. Has ...
  • OneByBoo
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

premium to student

PlanPremiumCountry USA Device(iPhone8)Operating SystemiOS 10 My Question or IssueI have a Premium account and I am a student. I recently submitted my student info & received an email stating my student discount is good for 1 year, yet my account was ...

  • Newbie
  • Plan Premium Country  USA   Device (iPhone8) Operating System iOS 10   My Question or Issue I have a Premium account and I am a student. I recently submitted my student info...
  • OneByBoo
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

My Premium is gone and I can't log in to my devices.

PlanPremiumCountryNorwayDeviceiPhone 7Operating SystemWindows 10 My Question or IssueAfter changing my password my Premium subscription has disappeared and I can't log in to either the iPhone or Win10 app. I can only log in through my browser.

  • Visitor
  • Plan Premium Country Norway Device iPhone 7 Operating System Windows 10   My Question or Issue After changing my password my Premium subscription has disappeared and I can't log in to ...
  • marcaevans
  • Composer
  • 323 Views
  • 10 replies
  • 0 likes
  • 323 Views
  • 10 replies
  • 0 likes

Premium membership

My spotify is premium . The bank receive payment every month.. But on the site my membership doesnt appear as premium. How can I cancel the premium membership {snip - Community Moderator edit}

  • Visitor
  • My spotify is premium . The bank receive payment every month.. But on the site my membership doesnt appear as premium. How can I cancel the premium membership   {snip - Community Moderator e...
  • OneByBoo
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Sharing playlists with a free account

I have a free account. When I share a playlist with another person who has a Premium account, will this persons get advertisements while playing the list ?

  • Casual Listener
  • I have a free account. When I share a playlist with another person who has a Premium account, will this persons get advertisements while playing the list ?
  • Airwin69
  • Casual Listener
  • 9590 Views
  • 2 replies
  • 0 likes
  • 9590 Views
  • 2 replies
  • 0 likes

Google home offer

Hi, I upgraded my account today to family and took advantage of the offer of a google home speaker, but I have since updated my email address on my account so can the redeem information be sent to my new email address?thanks

  • Newbie
  • Hi, I upgraded my account today to family and took advantage of the offer of a google home speaker, but I have since updated my email address on my account so can the redeem information be sent to my...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

3 month gift card doesn't work

PlanFreeCountryMexicoDeviceSamsung Galaxy 8+ My Question or IssueI bought a 3 month gift card the other day and it does not work. I have already checked with the store to make sure it's activated, I tried e-mailing the company (Spotify), I used the a...

  • Newbie
  • Plan Free Country Mexico Device Samsung Galaxy 8+   My Question or Issue I bought a 3 month gift card the other day and it does not work. I have already checked with the store to make su...
  • marcaevans
  • Composer
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Downgrading to "free" - what happens with my library, playlists, etc?

Hi,I'm thinking to switch to Spotify Free - but don't want to loose all my playlists etc. I remember that in the past there was some sort of limitation on how many playlists you can have as a free user. Does this still exist? Are there any other part...

  • Music Fan
  • Hi, I'm thinking to switch to Spotify Free - but don't want to loose all my playlists etc. I remember that in the past there was some sort of limitation on how many playlists you can have as a free ...
  • mynewplugbing
  • Composer
  • 3974 Views
  • 2 replies
  • 1 likes
  • 3974 Views
  • 2 replies
  • 1 likes

From free Starbucks Premium to paid premium

PlanFree/Premium through Starbucks My Question or IssueI am quitting Starbucks in a few weeks and would like to start paying for my premium Spotify. How will I go about doing this without losing all my music I have saved?

  • Newbie
  • Plan Free/Premium through Starbucks   My Question or Issue I am quitting Starbucks in a few weeks and would like to start paying for my premium Spotify. How will I go about doing this withou...
  • mosohodPeti
  • Composer
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Spotify student premium charged full price

so yeah, i was confirmed for the student discount but still got charged full. Can someone fix this. who do i talk to.

  • Casual Listener
  • so yeah, i was confirmed for the student discount but still got charged full. Can someone fix this. who do i talk to. 
  • Beyzad
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

$49 charge? Is this somewhere between free and premium? I still get ads.

My Question or IssueI'm getting a charge for $49 and get TONS of ads all day. If I have free, that's fine, but then what's the $49 for? I have spotify on my desktop/laptop/phone. I'm getting worn out trying to get an answer thru the thick wall betwee...

  • Newbie
  • My Question or Issue I'm getting a charge for $49 and get TONS of ads all day. If I have free, that's fine, but then what's the $49 for? I have spotify on my desktop/laptop/phone. I'm getting worn o...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

3 month subscription

=PlanFreeCountryCanadaMy Question or IssueI want to buy a 3 month subscription but its only letting me use paysafecard and I just want to use the prepaid card I bought. Anyone know how to not use paysafecard and just use regular credit cards or prepa...

  • Newbie
  • = Plan Free Country Canada My Question or Issue I want to buy a 3 month subscription but its only letting me use paysafecard and I just want to use the prepaid card I bought. Anyone know how to...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Spotify for Students not activated

PlanPremiumCountryCzech RepublicMy Question or IssueHi,I have used SheerID to verify that I am a student. I got an email which stated that verification was succesful. Few minutes ago my premium trial period has expired and I was charged full premium ...

  • Newbie
  • Plan Premium Country Czech Republic My Question or Issue Hi, I have used SheerID to verify that I am a student. I got an email which stated that verification was succesful. Few minutes ago my p...
  • marcaevans
  • Composer
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes