Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 88716 Views
- 54 replies
- 5 likes
- 88716 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11047 Views
- 24 replies
- 2 likes
- 11047 Views
- 24 replies
- 2 likes
Premium Promo for Samsung
PlanFree for NowCountry DeviceSamsung Galaxy S10Operating SystemIOS 10 My Question or IssueAn offer for 6 months of premium through Samsung is available on the device listed above. Can I access premium on my other devices as well during the promo per...
- Plan Free for Now Country Device Samsung Galaxy S10 Operating System IOS 10 My Question or Issue An offer for 6 months of premium through Samsung is available on the device li...
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- Spotify Star
- 527 Views
- 1 replies
- 0 likes
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samsung promosix months
- 527 Views
- 1 replies
- 0 likes
Superuser Contribution Vodafone to Spotify Duo
My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts to a Premium Duo plan. I am aware that we can not ...
- My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts...
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- Visitor
- 1664 Views
- 2 replies
- 0 likes
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Premium
- 1664 Views
- 2 replies
- 0 likes
Credit towards duo but still charged 12.99
I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live chat?
- I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live...
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- 220 Views
- 0 replies
- 0 likes
- 220 Views
- 0 replies
- 0 likes
Superuser Contribution Not eligible for Duo anymore
PlanPremium DuoCountryFranceDeviceGalaxy A10, Windows 10 Laptop, Echo DotOperating SystemAndroid, Windows 10, Amazon Alexa (?) My Question or IssueHi, My latest payment got declined by my card because I had reached the payment limit, so I raised it a...
- Plan Premium Duo Country France Device Galaxy A10, Windows 10 Laptop, Echo Dot Operating System Android, Windows 10, Amazon Alexa (?) My Question or Issue Hi, My latest paym...
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- Moderator
- 513 Views
- 1 replies
- 0 likes
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DuoeligibleSubscription
- 513 Views
- 1 replies
- 0 likes
Superuser Contribution Disconnect from Facebook and still charge me
PlanPremium My Question or IssueThis is not the account I use for payment.Just ask some questions.Is it normal to charge me if I have already disconnect from Facebook?As far as I remember, if you registered Spotify with Facebook account, then you log...
- Plan Premium My Question or Issue This is not the account I use for payment. Just ask some questions. Is it normal to charge me if I have already disconnect from Facebook? As far as I r...
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- Spotify Legend
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Superuser Contribution My subscription got cancelled and I can't subscribe again
PlanTrying to get back to PremiumCountryBrazilDeviceProblem on Desktop and on Asus Zenphone 2My Question or IssueBetween 5 and 6 of january 2021, my Premium got cancelled and I can't subscribe again. When I try, I get a message that says that there w...
- Plan Trying to get back to Premium Country Brazil Device Problem on Desktop and on Asus Zenphone 2 My Question or Issue Between 5 and 6 of january 2021, my Premium got cancelled and I can't su...
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- Casual Listener
- 552 Views
- 3 replies
- 0 likes
- 552 Views
- 3 replies
- 0 likes
Double charges for a year, won't get money back
PremiumSweden I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscription and that that account was created through Facebook. I had ...
- Premium Sweden I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscript...
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- 296 Views
- 0 replies
- 0 likes
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doublecharges
- 296 Views
- 0 replies
- 0 likes
Money deducted twice but no premium subscription given
PlanPremium (Student)CountryIndiaDevice(OnePlus 7, Acer Predator G3-572)Operating System(Android 10, Windows 10) My Question or IssueI tried to upgrade to premium (student) plan twice from my android phone and then for the third time from my laptop b...
- Plan Premium (Student) Country India Device (OnePlus 7, Acer Predator G3-572) Operating System (Android 10, Windows 10) My Question or Issue I tried to upgrade to premium (student) p...
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- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Spotify Premium Duo long distance relationship
I'm currently on a Premium plan in the UK. I want to upgrade to a Duo account to include my partner, who I'm in a long-distance relationship with. She lives in the US. Am I able to do that?
- I'm currently on a Premium plan in the UK. I want to upgrade to a Duo account to include my partner, who I'm in a long-distance relationship with. She lives in the US. Am I able to do that?
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- Spotify Star
- 2258 Views
- 1 replies
- 1 likes
- 2258 Views
- 1 replies
- 1 likes
Payment
I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Spotify account to make my payment. Yesterday I check...
- I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Sp...
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- Spotify Star
- 760 Views
- 1 replies
- 0 likes
- 760 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution upgraded to premium and spotify app does not work anymore
I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...
- I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or ...
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- Spotify Legend
- 1276 Views
- 5 replies
- 0 likes
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Help
- 1276 Views
- 5 replies
- 0 likes
Superuser Contribution Samsung Galaxy Tab A7 6 month Spotify not working
PlanFree/PremiumCountryUSADeviceSamsung Galaxy Tab A7 10.4 (2020) My Question or IssueAfter linking my Samsung account to my Spotify account I went to premium and didn't see the 6 month premium trial there this tablet is less than 2 weeks old and I n...
- Plan Free/Premium Country USA Device Samsung Galaxy Tab A7 10.4 (2020) My Question or Issue After linking my Samsung account to my Spotify account I went to premium and didn't se...
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- Moderator
- 1560 Views
- 5 replies
- 0 likes
- 1560 Views
- 5 replies
- 0 likes
Superuser Contribution Received a Spotify Hulu email?
PlanPremium for students with headspace CountryUnited KingdomDeviceiPhone XR, MacBook Pro, PS5Operating SystemiOS 14.3 My Question or IssueI received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.” ...
- Plan Premium for students with headspace Country United Kingdom Device iPhone XR, MacBook Pro, PS5 Operating System iOS 14.3 My Question or Issue I received an email sa...
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- Spotify Legend
- 1145 Views
- 7 replies
- 0 likes
- 1145 Views
- 7 replies
- 0 likes
Superuser Contribution Trouble Updating Payment Information
The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9,...
- The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan &nb...
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- Spotify Legend
- 435 Views
- 1 replies
- 0 likes
- 435 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify gift cards don't work
I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...
- I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it. Plan Free/Premium Country Device (iPhone 8, Samsung Gal...
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- Spotify Legend
- 390 Views
- 1 replies
- 0 likes
- 390 Views
- 1 replies
- 0 likes
Superuser Contribution Yearly payment option for spotify premium
Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me know how to access my yearly plan. Plan: PremiumCountry: Greec...
- Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me kn...
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- Moderator
- 866 Views
- 3 replies
- 0 likes
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Annual subscriptionPremium
- 866 Views
- 3 replies
- 0 likes
Why do i see suggestions based on my partners account on duo plan?
I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music for our kids. They are in Release Radar and Discov...
- I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music...
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- Spotify Star
- 1404 Views
- 1 replies
- 0 likes
- 1404 Views
- 1 replies
- 0 likes
Superuser Contribution Transaction Failed, but money deducted from bank.
CountryIndia My Question or Issue I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I also tried login-out and in but it was of no use. Any Ideas on how I can get my mo...
- Country India My Question or Issue I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I als...
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- Moderator
- 1706 Views
- 3 replies
- 1 likes
- 1706 Views
- 3 replies
- 1 likes
Superuser Contribution Annual premium plan not showing (URGENT)
PlanPremiumCountryIndia DeviceMacBook Pro mid 2019/ OnePlus 7 Pro My Question or Issue I wish to switch from the monthly premium plan to the annual premium plan and I need to do it today, but I cannot find the option anywhere for an annual plan, only...
- Plan Premium Country India Device MacBook Pro mid 2019/ OnePlus 7 Pro My Question or Issue I wish to switch from the monthly premium plan to the annual premium plan and...
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- Not applicable
- 634 Views
- 3 replies
- 0 likes
- 634 Views
- 3 replies
- 0 likes
I cant cancel my subscription, my account has no edit mode
Plan FreeCountry DK Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have logged on phone and computer PC and can't cancel my subscription or make any changes...
- Plan Free Country DK Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I ...
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- Spotify Star
- 434 Views
- 1 replies
- 0 likes
- 434 Views
- 1 replies
- 0 likes