Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52606 Views
  • 23 replies
  • 4 likes
  • 52606 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32942 Views
  • 19 replies
  • 2 likes
  • 32942 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22188 Views
  • 8 replies
  • 1 likes
  • 22188 Views
  • 8 replies
  • 1 likes

No puedo ingresar mi codigo de mi tarjeta de regalo

al momento de ingresar el codigo me dice que no es valido.ya intente todo lo que viene en el soporte.

  • Newbie
  • al momento de ingresar el codigo me dice que no es valido. ya intente todo lo que viene en el soporte.
  • Jose_M
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Countries LT and UK

PlanFree/PremiumCountryLithuania, UK, Russia Device(iPhone Xs Max, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in 2 countries: Spain and Lithuania. Currently, I am in Lithuania. My card is ...

  • Newbie
  • Plan Free/Premium Country Lithuania, UK, Russia   Device (iPhone Xs Max, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Jose_M
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Credit Card info problem

I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?

  • Newbie
  • I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?
  • marcaevans
  • Composer
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Spotify Student Unsubscribed

I have had spotify student for about a year now. I didn't realize I needed to re-authorize my status as a student, so I was charged for a premium account at the normal rate this month. It's super annoying that I wasn't sent an email or something to r...

  • Newbie
  • I have had spotify student for about a year now. I didn't realize I needed to re-authorize my status as a student, so I was charged for a premium account at the normal rate this month. It's super ann...
  • Jose_M
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Credit card address verification

My credit card has started being declined every month. Sometimes I can log in and reenter my cc info and the payment will go through and other times I can't. I called my bank and they told me it's being declined for a failed address verification. I c...

  • Newbie
  • My credit card has started being declined every month. Sometimes I can log in and reenter my cc info and the payment will go through and other times I can't. I called my bank and they told me it's be...
  • Jose_M
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Charged after cancellation

After my cancellation, my account was stolen, with data of my credit card. Know i was charged from my credit card without my concent and i cannot access my account. I want my money back < Community Rock Star edit removed file with private info >

  • Visitor
  • After  my cancellation, my account was stolen, with data of my credit card. Know i was charged from my credit card without my concent and i cannot access my account. I want my money back  ...
  • Jose_M
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Gift Spotify to a friend

My Question or IssueHi, guys I want to gift a spotify sub to a friend who lives in South Africa, I am from Bulgaria. But I can't find anywhere link or something to actually do it. I read that it's possible but can someone tell me how exactly and if i...

  • Visitor
  •   My Question or Issue Hi, guys   I want to gift a spotify sub to a friend who lives in South Africa, I am from Bulgaria. But I can't find anywhere link or something to actually do it. ...
  • Jose_M
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Subscribtion
  • 508 Views
  • 1 replies
  • 0 likes

Spliting credit card from acc

Hello,quick question, how can i split my credit card from my acc? I bet nothing wrong can happen but its for safety

  • Newbie
  • Hello, quick question, how can i split my credit card from my acc? I bet nothing wrong can happen but its for safety  
  • Jose_M
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Subscribing with a gift card in use

PlanFree/Premium My Question or Issue I’m currently using a gift card and my question is, if I subscribe, will it charge me for this month, or will it start charging me when my gift card month ends?

  • Newbie
  • Plan Free/Premium   My Question or Issue   I’m currently using a gift card and my question is, if I subscribe, will it charge me for this month, or will it start charging me when my gif...
  • Jose_M
  • Spotify Star
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cancelar suscripción premium sin saber user ni email.

Buenas tardes.Quiero cancelar la suscripción premium que saque con otra cuenta, que la verdad no recuerdo ni el user ni el correo, menos contraseñas. El único rastro que tengo es un recibo que me llega a la cuenta de mi esposa. Lógicamente tengo todo...

  • Casual Listener
  • Buenas tardes. Quiero cancelar la suscripción premium que saque con otra cuenta, que la verdad no recuerdo ni el user ni el correo, menos contraseñas.    El único rastro que tengo es un...
  • Peter
  • Spotify Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I get Hulu with my Spotify premium family plan?

I read that Spotify now will allow you a Hulu account if you have a premium account for no additional cost. I found some info and link to get access to Hulu, but when I follow it, it is trying to make me sign up for a regular spotify premium account ...

  • Visitor
  • I read that Spotify now will allow you a Hulu account if you have a premium account for no additional cost.  I found some info and link to get access to Hulu, but when I follow it, it is trying ...
  • Peter
  • Spotify Legend
  • 598 Views
  • 4 replies
  • 0 likes
  • 598 Views
  • 4 replies
  • 0 likes

Superuser Contribution My account is not linked on Family Premium wife paid subscription

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Premium Family Because of an issue with my wallet being lost my wife paid the family subscription. My account is suspended and the payme...

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have Premium Family Because of an issue with my wa...
  • Peter
  • Spotify Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • Account
  • 284 Views
  • 3 replies
  • 0 likes

Solved!! Geschenkkarte lässt sich nicht einlösen

Ich habe via Amazon einen Spotify Gutschein im Wert von 30€ erhalten, dieser lässt sich nicht einlösen. Nach der (erfolgreichen) Anmeldung erscheint beim Code eingeben das Feld " This Value should not be blank". Auch ein Browserwechsel und manuelles ...

  • Newbie
  • Ich habe via Amazon einen Spotify Gutschein im Wert von 30€ erhalten, dieser lässt sich nicht einlösen. Nach der (erfolgreichen) Anmeldung erscheint beim Code eingeben das Feld " This Value should no...
  • Luan
  • Spotify Star
  • 13026 Views
  • 1 replies
  • 0 likes
  • 13026 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't get premium

PlanFree/PremiumCountryTurkeyDeviceiPhone 6S, Macbook Pro, Monster NotebookOperating SystemiOS 12, High Siearra, Windows 10 My Question or IssueWhen I try to get premium payment page failing and yes my cards open for internet but I'm always getting t...

  • Regular
  •   Plan Free/Premium Country Turkey Device iPhone 6S, Macbook Pro, Monster Notebook Operating System iOS 12, High Siearra, Windows 10   My Question or Issue When I try to get prem...
  • doprakk
  • Regular
  • 381 Views
  • 10 replies
  • 0 likes
  • 381 Views
  • 10 replies
  • 0 likes

Subscription change without knowledge

PlanFree/PremiumCountryUkDeviceIphone XSOperating System(iOS 12.) My Question or IssueI’ve onlh just noticed that my subscription seemed to have changed from Premium to Family in November 18. This meant I’ve been paying £14.99 rather than £9.99 month...

  • Newbie
  • Plan Free/Premium Country Uk Device Iphone XS Operating System (iOS 12.)   My Question or Issue I’ve onlh just noticed that my subscription seemed to have changed from Premium to Famil...
  • OneByBoo
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Doble cargo

Buen día! Hace más de un año que era usuaria premium y pagaba mi correspondiente cuota mes a mes( se cobraba de mi tarjeta de crédito)En el mes de enero de este año cambie a plan familiar siendo yo la encargada del plan(cada mes se debitaría de mi ta...

  • Newbie
  • Buen día!  Hace más de un año que era usuaria premium y pagaba mi correspondiente cuota mes a mes( se cobraba de mi tarjeta de crédito)En el mes de enero de este año cambie a plan familiar sien...
  • OneByBoo
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

My Account Premium

I've delayed a payment and lost my Premium account, now I've tried with 3 different credit cards and an error occurs in payment... and I'm sure the problem is not any of the cards. Has anyone ever had a similar problem?

  • Newbie
  •   I've delayed a payment and lost my Premium account, now I've tried with 3 different credit cards and an error occurs in payment... and I'm sure the problem is not any of the cards. Has ...
  • OneByBoo
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes