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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131208 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
64018 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244545 Views
150 replies
13 likes
Dear Spotify!A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily allowed us to use your services for free. Music is a great wa...
Dear Spotify! A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily ...
Casual Listener
3474 Views
1 replies
10 likes
My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium anymore. I really need my music, so I would like to...
My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium ...
Community Legend
1082 Views
1 replies
1 likes
Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff.The problem is, I got the subscription to the wrong account. 路I have 2 accounts, I haven't used one for a long time and it is empty, so there i...
Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff. The problem is, I got the subscription to the wrong account. 🤷♂️ I have 2 accounts, I ha...
Moderator
1314 Views
3 replies
0 likes
PlanPremium - Spotify DuoCountryGreece My Question or IssueHi Everyone,I have purchased duo premium, but when I go to the duo page on my profile , I can't find the option to join Duo Mix, nor does my partner. It's not where it should be, as you can s...
Plan Premium - Spotify Duo Country Greece My Question or Issue Hi Everyone, I have purchased duo premium, but when I go to the duo page on my profile , I can't find the opt...
Spotify Star
3030 Views
4 replies
0 likes
To Whom It May Concern, My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following message: Oops, something went wrong. Please try again or contac...
To Whom It May Concern, My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following mes...
Spotify Star
1879 Views
9 replies
2 likes
PlanFree wants to sub premium duoCountryIndonesiaDeviceMi 11 LiteOperating SystemAndroid 11 My Question or IssueI created an account using gmail and I want to subs premium duo so I input my credit card number. After I input my number, it says I not e...
Plan Free wants to sub premium duo Country Indonesia Device Mi 11 Lite Operating System Android 11 My Question or Issue I created an account using gmail and I want to subs premium du...
Spotify Star
623 Views
1 replies
0 likes
CountryTaiwan (ROC) Operating SystemiOS 15 My Question or IssueI registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics finally appear in my main account, I don’t use it anymore. But I didn’t notic...
Country Taiwan (ROC) Operating System iOS 15 My Question or Issue I registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics fi...
Spotify Legend
1445 Views
5 replies
0 likes
Plan: Free planFree/Premium: FreeCountry: Canada, Quebec Device(Macbook Pro 2020)Operating System(macOS Montery 12.2.1) My Question or Issue: When going on Spotify Website and trying to choose a plan it says "Sorry, you are not eligible for that plan...
Plan: Free plan Free/Premium: Free Country: Canada, Quebec Device (Macbook Pro 2020) Operating System (macOS Montery 12.2.1) My Question or Issue: When going on Spotif...
Newbie
614 Views
2 replies
1 likes
PlanFamilyCountryRussia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any possibility to manage my payments in Settings. How can I do it now?
Plan Family Country Russia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any pos...
Spotify Legend
453 Views
1 replies
4 likes
PlanPremiumCountryGermany Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. Not knowing what I did wrong I wrote a new one, which was also ins...
Plan Premium Country Germany Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. ...
Moderator
1262 Views
7 replies
0 likes
PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.
Plan Student premium Country Nigeria Device Android Operating System Android My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help. &n...
Moderator
1711 Views
1 replies
0 likes
Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue
Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
Spotify Star
534 Views
3 replies
0 likes
Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso delle credenziali necessarie per accedere. Sono in po...
Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso de...
Community Legend
524 Views
3 replies
0 likes
Plan: PremiumCountry: USA DeviceSamsung Galaxy Note 20 Ultra and Samsung laptopOperating SystemAndroid and Windows My Question or IssueI have the premium duo and when I log onto Spotify and my fiancé is listening to music on his account I can't liste...
Plan: Premium Country: USA Device Samsung Galaxy Note 20 Ultra and Samsung laptop Operating System Android and Windows My Question or Issue I have the premium duo and when...
Spotify Star
632 Views
1 replies
0 likes
I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have the receipt that says so. Please help.Thanks
I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have...
Spotify Star
305 Views
1 replies
0 likes
Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...
Hi, I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...
Spotify Legend
1338 Views
2 replies
0 likes
PlanPremiumCountry DeviceiPhone XR Operating System My Question or IssueHello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to t...
Plan Premium Country Device iPhone XR Operating System My Question or Issue Hello, yesterday during the outage issue I was locked out of my account. When ...
Moderator
1354 Views
5 replies
1 likes
Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform the Paypal payment and complete the process or select the c...
Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform...
Spotify Star
1537 Views
5 replies
0 likes
It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.
It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.
Spotify Legend
2175 Views
5 replies
0 likes
PlanPremium CountryIndia Operating SystemAndroid My Question or IssueThe amount got deducted from my side but it's still showing as free plan. I tried logging off and re-logging multiple times yet the issue is not resolved. I also tried uninstalling ...
Plan Premium Country India Operating System Android My Question or Issue The amount got deducted from my side but it's still showing as free plan. I tried logging...
Visitor
485 Views
2 replies
0 likes
