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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7816 Views
  • 23 replies
  • 2 likes
  • 7816 Views
  • 23 replies
  • 2 likes

Claiming Google Home Mini Issue! - Canada

PlanStudentCountryCanada DeviceLaptop, Samsung PhoneOperating SystemWindows 10 My Question or IssueI was on their free trial and then I heard of the Free Google Mini Offer if you have a premium account. I paid for my Premium Student account and I tri...

  • Visitor
  •   Plan Student Country Canada   Device Laptop, Samsung Phone Operating System Windows 10   My Question or Issue I was on their free trial and then I heard of the Free Googl...
  • MauriceMV
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Download on iphone

i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app storePlan/PremiumCountryTurkeyDevice(iPhone se Operating System(iOS 11.4.1 My Question or Issue

  • Visitor
  • i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app store Plan /Premium Country Turkey Device (iPhone se  ...
  • Billy-J
  • Spotify Star
  • 849 Views
  • 1 replies
  • 0 likes
  • 849 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duo plan

Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to fix this? thank you!

  • Visitor
  •   Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to f...
  • Ivan
  • Spotify Legend
  • 768 Views
  • 1 replies
  • 0 likes
  • 768 Views
  • 1 replies
  • 0 likes

Wrong subscription

Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperently now I have an individual membership and my fami...

  • Casual Listener
  • Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperen...
  • Billy-J
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Problem with payment a family subscription
    renewal
  • 388 Views
  • 1 replies
  • 0 likes

Free Google nest mini

Plan Premium Country CANADA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I renewed my subscription and was expecting a free google nest mini but after paying wit...

  • Visitor
  • Plan Premium     Country CANADA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • Billy-J
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Trial perido before subscription haven´t started

Hello, I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter. Best regards, Pedro Patrício

  • Casual Listener
  • Hello,   I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter.   Best re...
  • Billy-J
  • Spotify Star
  • 1385 Views
  • 6 replies
  • 0 likes
  • 1385 Views
  • 6 replies
  • 0 likes

Superuser Contribution Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

PlanFree/CountryBrazilDeviceMoto G6Operating SystemAndroid My Question or IssueNão recebo o email queue confirmou o pagamento, no entanto, já foi debitado do banco.

  • Regular
  •   Plan Free/ Country Brazil Device Moto G6 Operating System Android    My Question or Issue Não recebo o email queue confirmou o pagamento, no entanto, já foi debitado do ba...
  • Billy-J
  • Spotify Star
  • 617 Views
  • 11 replies
  • 0 likes
  • 617 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't purchase Spotify Premium with Credit/Debit card

PlanFreeCountryUnited States DevicePixel 3/HP Envy x360Operating System(Android 10/Windows 10) My Question or IssueHi! I am a new user to Spotify having been a long time Google Play Music customer. I recently created a free account but want to upgrad...

  • Casual Listener
  • Plan Free Country United States   Device Pixel 3/HP Envy x360 Operating System (Android 10/Windows 10)   My Question or Issue Hi! I am a new user to Spotify having been a long ti...
  • Mihail
  • Spotify Legend
  • 1245 Views
  • 3 replies
  • 1 likes
  • 1245 Views
  • 3 replies
  • 1 likes

Zahlung mit Geschenkkarte

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a spotify giftcard to use for my account. But the code is not visible.

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Premium on Facebook account

Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the another one? Kind regards

  • Newbie
  • Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the...
  • Billy-J
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Unable to change plans. This could be because you're not eligible for this plan, you're already on i

Hi, Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. Trying to upgrade from Premium to Due ane keep getting this error. Tried this but did not help:- Use...

  • Visitor
  • Hi,   Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.   Trying to upgrade from Premium ...
  • Billy-J
  • Spotify Star
  • 1523 Views
  • 1 replies
  • 0 likes
  • 1523 Views
  • 1 replies
  • 0 likes

i bought spotify premium as a student but i didnt get premium im still free user

Planit has to be PremiumCountryTurkeyDeviceSamsung Galaxy A2 coreOperating SystemAndroid-Windows7 i bought spotify premium as a student but i didnt get premium im still free useri'm starting to **bleep** off 28.08.2020 Spotify P111612EEA 8.99 TRY

  • Newbie
  • Plan it has to be Premium Country Turkey Device Samsung Galaxy A2 core Operating System Android-Windows7   i bought spotify premium as a student but i didnt get premium im still free us...
  • Billy-J
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • 737 Views
  • 1 replies
  • 0 likes

No puedo pagar mi suscripción.

PlanFreeCountryArgentinaDeviceSamsung S8+Operating SystemAndroid UI My Question or IssueHace días que intento pagar mi suscripción y no puedo. Probé con diferentes tarjetas (las cuales tienen saldo), en modo incógnito e incluso con un navegador difer...

  • Visitor
  • Plan Free Country Argentina Device Samsung S8+ Operating System Android UI   My Question or Issue Hace días que intento pagar mi suscripción y no puedo. Probé con diferentes tarjetas (...
  • Billy-J
  • Spotify Star
  • 1182 Views
  • 1 replies
  • 0 likes
  • 1182 Views
  • 1 replies
  • 0 likes

Hulu no longer recognizes Spotify Premium subscription

PlanPremiumCountryUSA My Question or IssueI have been with Spotify for some time now, and when the option came for the free Hulu subscription with a Spotify Premium account, I naturally elected to sign up for an account with Hulu. Never had an issue ...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I have been with Spotify for some time now, and when the option came for the free Hulu subscription with a Spotify Premium account, I natura...
  • DoctuhGalvin
  • Casual Listener
  • 734 Views
  • 1 replies
  • 0 likes
  • Hulu
  • 734 Views
  • 1 replies
  • 0 likes

Cannot select my college for student Premium

PlanActually on Free, wanna get Premium StudientCountryCanadaDeviceCustom built PCOperating SystemWindows 10 My Question or IssueI want to get the student Premium, so i go on SheerID. When i enter my college name (Cégep de Drummondville, Québec, Cana...

Manied_0-1598557084044.png
  • Casual Listener
  • Plan Actually on Free, wanna get Premium Studient Country Canada Device Custom built PC Operating System Windows 10   My Question or Issue I want to get the student Premium, so i go on...
  • Manied
  • Casual Listener
  • 1062 Views
  • 1 replies
  • 0 likes
  • 1062 Views
  • 1 replies
  • 0 likes

Solved!! Validity of Premium subscription

Plan - Premium PremiumCountrySingapore My Question or Issue Hi Spotify, I am wondering if my monthly subscription for Premium is valid on a calendar basis or is it based on when my fee is paid? For example, if I have to pay my monthly fee on the 22nd...

  • Casual Listener
  • Plan - Premium  Premium Country Singapore     My Question or Issue   Hi Spotify,   I am wondering if my monthly subscription for Premium is valid on a calendar basi...
  • Billy-J
  • Spotify Star
  • 2779 Views
  • 3 replies
  • 0 likes
  • premium charges
    premium validity
  • 2779 Views
  • 3 replies
  • 0 likes

Solved!! 2 Spotify Premium & 1 Hulu

It would be nice if you can have two premium Spotify account and one Hulu account for an additional fee of possibly$12.99 a month Could this be a possibility in the future?

  • Newbie
  • It would be nice if you can have two premium Spotify account and one Hulu account for an additional fee of possibly $12.99 a month   Could this be a possibility in the future?
  • Billy-J
  • Spotify Star
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Why isn't premium working?

I've tried just about everything and it just doesn't work.

  • Visitor
  • I've tried just about everything and it just doesn't work.
  • Billy-J
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Can't activate Premium account

Hi, I wan't to activate a premium account but I always get a warning that I already had a free trial so that I can't have another one. But I just want to re-activate my account ...I tried several times and always I always get the same message.

  • Visitor
  • Hi,   I wan't to activate a premium account but I always get a warning that I already had a free trial so that I can't have another one. But I just want to re-activate my account ... I tried ...
  • Billy-J
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Free trial version

PlanFree right now, I want to buy premiumCountryCzech republicDevicePCOperating SystemWindows 10 My Question or IssueI am trying to buy "Spotify Family Premium", It is giving me 1month Free trial, I buy it and it says I already used 1month trial.. bu...

  • Newbie
  •   Plan Free right now, I want to buy premium Country Czech republic Device PC Operating System Windows 10   My Question or Issue I am trying to buy "Spotify Family Premium", It i...
  • Billy-J
  • Spotify Star
  • 860 Views
  • 1 replies
  • 0 likes
  • 860 Views
  • 1 replies
  • 0 likes