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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12979 Views
  • 6 replies
  • 0 likes
  • 12979 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1289 Views
  • 19 replies
  • 1 likes
  • 1289 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47200 Views
  • 20 replies
  • 3 likes
  • 47200 Views
  • 20 replies
  • 3 likes

pagamento de boleto

bom dia, efetuei o pagamento de um boleto pelo codigo de barra para 3 mesês de assinatura premium, porem não consigo emitir o boleto para imprssão nem recebi o a comprovação do pagamento por email, somente a do banco.

  • Visitor
  • bom dia, efetuei o pagamento de um boleto pelo codigo de barra para 3 mesês de assinatura premium, porem não consigo emitir o boleto para imprssão nem recebi o a comprovação do pagamento por email, s...
  • Bittencourt
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium with Hulu

PlanSpotify Premium with HuluCountryUSDeviceApple iPhone 11Operating SystemIOS My Question or IssueHi, I recently tried to start my Hulu account using my Spotify Premium account. It brings me to Hulu.com to setup an account. I set it up but then was ...

  • Casual Listener
  •   Plan Spotify Premium with Hulu Country US Device Apple iPhone 11 Operating System IOS   My Question or Issue Hi, I recently tried to start my Hulu account using my Spotify Prem...
  • Katerina
  • Spotify Legend
  • 1894 Views
  • 3 replies
  • 0 likes
  • 1894 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Subscription Ending

Plan Free/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, my student subscription is ending next month. However, I'd like to continue to bund...

  • Casual Listener
  • Plan  Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Xenia
  • Moderator
  • 1003 Views
  • 3 replies
  • 0 likes
  • Hulu
    Spotify Premium
    Spotify Premium Student
  • 1003 Views
  • 3 replies
  • 0 likes

Solved!! Credit card payment Done but I never put my credit card to my account

PlanPremium familyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI see an incorrect credit card payment in my credit card overview.I currently do not have a...

  • Casual Listener
  • Plan Premium family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I see...
  • jessesebastian
  • Casual Listener
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Currys 6 months code not working

I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium. Ive spoke to advisors on the chat, and also replied to the emails, but they seem to be automated, and only ever say the p...

  • Casual Listener
  • I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium.  Ive spoke to advisors on the chat, and also replied to the email...
  • AliHen65
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

playing on two devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Luan
  • Spotify Star
  • 367 Views
  • 4 replies
  • 0 likes
  • 367 Views
  • 4 replies
  • 0 likes

Superuser Contribution Loading after entering a PIN is taking too long.

PlanFree/PremiumCountryPhilippinesDeviceAcer, Samsung Galaxy Note 8Operating SystemWindows 10, Android 9 My Question or IssueHello, Spotify Community!This is my first time here so bear with me. My subscription is currently paused right now, and I go ...

  • Casual Listener
  • Plan Free/Premium Country Philippines Device Acer, Samsung Galaxy Note 8 Operating System Windows 10, Android 9   My Question or Issue Hello, Spotify Community! This is my first time ...
  • Ivan
  • Spotify Legend
  • 456 Views
  • 3 replies
  • 0 likes
  • Payment
    Premium for Students
  • 456 Views
  • 3 replies
  • 0 likes

Unable to pay

PlanFree/Premium (Student)CountryPolandDeviceIphone 11Operating SystemiOS 13.3 My Question or IssueSo my Spotify membership just ended (through my telephone company) and I have been trying to get a new membership the whole day today. I'm a student, s...

  • Casual Listener
  • Plan Free/Premium (Student) Country Poland Device Iphone 11 Operating System iOS 13.3   My Question or Issue So my Spotify membership just ended (through my telephone company) and I ha...
  • OneByBoo
  • Roadie
  • 555 Views
  • 5 replies
  • 0 likes
  • Payment
    Spotify Premium
  • 555 Views
  • 5 replies
  • 0 likes

Solved!! Is my payment due on the same day every month? (Spotify is so friggin hard to navigate and find actu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Currys 6 months free code won’t work

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We purchased a laptop today from curry’s PC world and got a code for 6 months free Spot...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • fr_la_co
  • Music Fan
  • 62548 Views
  • 71 replies
  • 6 likes
  • Account
  • 62548 Views
  • 71 replies
  • 6 likes

Superuser Contribution Free Trial Charge...

PlanFree/PremiumCountryUnited StatesMy Question or IssueI had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.

  • Visitor
  • Plan Free/Premium Country United States My Question or Issue I had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.
  • Mario
  • Spotify Legend
  • 598 Views
  • 2 replies
  • 0 likes
  • charge
    free trial
  • 598 Views
  • 2 replies
  • 0 likes

Can't pay Spotify Premium

SubFree/PremiumCountryGermanyDeviceHUAWEI A7Android My Question or IssueI subbed to Spotify Premium and had the 3-month trial to try it out, now it's time to pay but I can't, all of a sudden a have to sub to Spotify Premium for a Family, which costs ...

  • Visitor
  • Sub Free/Premium Country Germany Device HUAWEI A7 Android    My Question or Issue I subbed to Spotify Premium and had the 3-month trial to try it out, now it's time to pay but I ca...
  • OneByBoo
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Student Subscription and was charged for the Premium Subscription last month. I woul...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • k897
  • Regular
  • 598 Views
  • 8 replies
  • 0 likes
  • 598 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify and Hulu won't disconnect

PlanFree/Premium - Was premium, now freeCountry - US Device - All devicesOperating System - I have a Mac, but it's not a device specific issue. My Question or IssueFor the past year or so, I have had a Spotify Premium bundle with Hulu. Apparently thi...

  • Newbie
  • Plan Free/Premium - Was premium, now free Country - US   Device - All devices Operating System - I have a Mac, but it's not a device specific issue.   My Question or Issue ...
  • Peter
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Spotify Hulu Bundle
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Plan With Spotify Not Working

I have spotify premium and have been using the student plan that come with hulu. I've been watching some shows on hulu for the past couple of weeks and now all of a sudden when I click "start watching" it keeps asking me to add a $5.99 subscription e...

  • Visitor
  • I have spotify premium and have been using the student plan that come with hulu. I've been watching some shows on hulu for the past couple of weeks and now all of a sudden when I click "start watchin...
  • Peter
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to log into hulu even though i have a "spotify premium with hulu account"

PlanPremium with HuluCountryUSDevicePCOperating SystemWindows 10 My Question or Issuei logged out of my hulu account on my computer and now im not able to log into my hulu account on m even though i have the premium spotify with hulu package. i have ...

  • Visitor
  • Plan Premium with Hulu Country US Device PC Operating System Windows 10   My Question or Issue i logged out of my hulu account on my computer and now im not able to log into my hulu ac...
  • Xenia
  • Moderator
  • 301 Views
  • 1 replies
  • 1 likes
  • 301 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My premium membership only lasted 21 days, whats up with that?

PlanPremiumCountryMexicoDeviceWindows, Android. My Question or IssueI paid my premium account fee on 14/02/20 and ended on 06/03/2020, why did I only got 21 days of premium if I paid my month?

  • Newbie
  • Plan Premium Country Mexico Device Windows, Android.   My Question or Issue I paid my premium account fee on 14/02/20 and ended on 06/03/2020, why did I only got 21 days of premium ...
  • Katerina
  • Spotify Legend
  • 483 Views
  • 2 replies
  • 0 likes
  • Premium
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged twice for the Premium subscription

PlanPremiumCountrySwitzerland My Question or IssueMy husband cancelled his subscription last month or so and also deleted his account from Spotify. We were using my credit card to charge for both subscriptions - I am still using my Spotify Premium. I...

  • Visitor
  • Plan Premium Country Switzerland     My Question or Issue My husband cancelled his subscription last month or so and also deleted his account from Spotify. We were using my credit ca...
  • Petya
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago expirado?

Use el metodo de pago por oxxo. El cual expiraba el 9 de marzo del 2020. Me diriji hacer el pago con el numero de referencia correspondiente, y una vez pagado. Inicie sesion en mi cuenta y me aparecio que el número de referencia ha expirado.

  • Visitor
  • Use el metodo de pago por oxxo. El cual expiraba el 9 de marzo del 2020. Me diriji hacer el pago con el numero de referencia correspondiente, y una vez pagado. Inicie sesion en mi cuenta y me apareci...
  • Petya
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student plan just stopped

I've been using a student plan through Uni now and suddenly the last two months it's stopped renewing. I've applied thruogh Sheer to validate my status and nothing happened, i just keep getting charged the full amount. Why did it change without warni...

  • Visitor
  • I've been using a student plan through Uni now and suddenly the last two months it's stopped renewing. I've applied thruogh Sheer to validate my status and nothing happened, i just keep getting charg...
  • Petya
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes