Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
174587 Views
114 replies
12 likes

174587 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19396 Views
27 replies
4 likes

19396 Views
27 replies
4 likes

Superuser Contribution Paid for 1 month but not getting premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

c8aj98pvcrx82ascog0j
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2022-04-12 8:28:53 PM
2022-04-13 4:41:55 PM
Jeremy
Spotify Legend
462 Views
1 replies
0 likes

462 Views
1 replies
0 likes

Superuser Contribution how to cancel spotify account

PlanFree/PremiumCountryso if you want to know how to cancel spotify premium plan i am leave an article here Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

harsh69
Casual Listener
Plan Free/Premium Country so if you want to know how to cancel spotify premium plan i am leave an article here Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...
2022-04-12 6:56:34 PM
2022-04-13 4:39:02 PM
Jeremy
Spotify Legend
631 Views
2 replies
1 likes

631 Views
2 replies
1 likes

Solved!!Superuser Contribution Can't change Russian region to another country, where I've moved to recently

PlanFree/PremiumCountryArmenia My Question or IssueHi, Spotify community. After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Armenia (where I've moved to). The thing is, that I had 1 year premium activat...

Sergey_Zend
Casual Listener
Plan Free/Premium Country Armenia My Question or Issue Hi, Spotify community. After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Arm...
2022-04-11 10:45:49 AM
2022-04-13 12:15:16 PM
Maxim
Spotify Star
5653 Views
31 replies
5 likes

5653 Views
31 replies
5 likes

premium subscription changed to free after country change

PlanPremiumCountry Netherlands DeviceAndroid, PCOperating System(Android, Windows 10) I had a premium subscription for 1 year. After changing the country, my subscription disappeared.How to restore it?

Flest
Casual Listener
Plan Premium Country Netherlands Device Android, PC Operating System (Android, Windows 10) I had a premium subscription for 1 year. After changing the country, my subscrip...
2022-04-12 12:12:04 PM
2022-04-13 9:09:20 AM
Maxim
Spotify Star
270 Views
1 replies
0 likes

270 Views
1 replies
0 likes

Subscription changed to free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to add a family member to my premium family account but was unable to I logged out a...

Carl_fro
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wante...
2022-04-12 11:17:48 AM
2022-04-13 8:45:37 AM
Maxim
Spotify Star
885 Views
1 replies
0 likes

885 Views
1 replies
0 likes

Russian subscription

CountryRussiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWill trial subscription come back after letting Russia use Spotify freely? My free trial supposed to end...

Alexandrit
Newbie
Country Russia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Will trial subscription com...
2022-04-12 10:55:28 PM
2022-04-13 7:11:41 AM
Flest
Casual Listener
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

Subscription

I'm unable to pay for my premium and I've tried different debit cards, still payment failed .PlanStudent planCountryNigeria DeviceSamsung s8 My Question or IssueWhat other means can I use for payment

Polgamous
Newbie
I'm unable to pay for my premium and I've tried different debit cards, still payment failed . Plan Student plan Country Nigeria Device Samsung s8 My Question or Issue Wh...
2022-04-11 2:40:52 PM
2022-04-12 8:43:36 AM
Maxim
Spotify Star
321 Views
1 replies
0 likes

321 Views
1 replies
0 likes

I am being charged from a plan I do not longer have!!

2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being two months now paying something I do not have! I request my ...

Eleneta8
Visitor
2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being ...
2022-04-11 3:45:45 PM
2022-04-12 8:42:14 AM
Maxim
Spotify Star
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

Superuser Contribution Shuffle the bane of my life.

I apologize in advance for any passive aggressive tendencies in the following.I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. I didn't buy premium for anything other than to remove the auto...

Dangfoo
Newbie
I apologize in advance for any passive aggressive tendencies in the following. I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. ...
2022-04-10 7:56:07 PM
2022-04-11 10:34:43 AM
Vasil
Moderator
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Superuser Contribution Changed plans from Premium Family to Premium Individual Playlist issue

We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different account to the main account that now has premium. ...

Rachel143
Visitor
We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different...
2022-04-10 1:29:17 PM
2022-04-11 9:24:45 AM
Yordan
Moderator
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Can't login on my Premium account and don't know the email

Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the different emails that I have but just can't find the right one. Anyo...

user-removed
Visitor
Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the di...
2022-04-10 8:43:50 PM
2022-04-11 9:16:22 AM
Maxim
Spotify Star
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

How can I cancel my Subscription (on my own) after I joined Family premium?

Hi, I've been using a normal subscription, but now I joined Family premium.Would my previous subscription be cancelled automatically?I don't want to be double-billed. Thank you!

naturaltastes
Visitor
Hi, I've been using a normal subscription, but now I joined Family premium. Would my previous subscription be cancelled automatically? I don't want to be double-billed. Thank you!
2022-04-11 4:33:54 AM
2022-04-11 9:12:23 AM
Maxim
Spotify Star
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

Superuser Contribution Problema con mi tarjeta de regalo

Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta. Pasaron los tres meses gratis y ahora se puso el plan...

fn8x2u82u2dynv4veru3
Newbie
Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta.&nb...
2022-04-09 6:24:54 PM
2022-04-11 2:06:31 AM
Eni
Moderator
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

Superuser Contribution reembolso

olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.País: BrasilDispotivo: iphoneemail:**ble...

Cayane
Visitor
olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguar...
2022-04-09 10:38:09 PM
2022-04-11 1:25:49 AM
OscarDC
Moderator
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

Spotify will not let me sign up for Premium "Something went wrong. Please try again."

PlanFreeCountryUnited StatesDevice(TMobile REVVL 5G, Acer Chromebook Spin 11)Operating System(Android?, Chrome OS) My Question or IssueEvery time I try to sign up for Premium, I put in all my credentials correctly but I get a popup that says "Somethi...

Ketsueki
Casual Listener
Plan Free Country United States Device (TMobile REVVL 5G, Acer Chromebook Spin 11) Operating System (Android?, Chrome OS) My Question or Issue Every time I try to sign up for Premium...
2022-04-10 6:43:52 AM
2022-04-10 4:06:34 PM
Maxim
Spotify Star
1132 Views
3 replies
0 likes

1132 Views
3 replies
0 likes

Address Not Accepted/Matching

PlanFree, switching to PremiumCountryUSADeviceiPhone 12 and PCOperating SystemiOS15 and Windows 10My Question or IssueI'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make...

Psyducke
Casual Listener
Plan Free, switching to Premium Country USA Device iPhone 12 and PC Operating System iOS15 and Windows 10 My Question or Issue I'm trying to purchase the $9.99/3 months deal through PayPal. ...
2021-12-16 11:51:10 PM
2022-04-09 9:30:33 PM
kylemeador
Newbie
3170 Views
5 replies
0 likes

3170 Views
5 replies
0 likes

Superuser Contribution Failed payment issue

PlanPremium for StudentsCountryNigeriaDevicetecno CC7Operating SystemAndroid version 9 My Question or IssueI have been trying to update my Premium for Students subscription but it's declining my new card. I have tried complaining to my bank, but they...

awwalrighthere
Newbie
Plan Premium for Students Country Nigeria Device tecno CC7 Operating System Android version 9 My Question or Issue I have been trying to update my Premium for Students subscription b...
2022-04-08 4:52:01 PM
2022-04-09 1:31:51 PM
Yordan
Moderator
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Superuser Contribution Pago premium familiar

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHice el pago de premium familiar y no se refleja en la aplicación, me sale que no pudieron co...

Zaymus
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hice el...
2022-04-08 4:24:53 PM
2022-04-09 12:19:01 PM
Elena
Moderator
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

Solved!! Cannot access my Premium account anymore after changing my phone

Hi All,I'm really hoping this community can help me! I'm based in the UK.I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username: Grier Woodford - see attachment of photo screenshot from my ...

GrierA
Newbie
Hi All, I'm really hoping this community can help me! I'm based in the UK. I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username:...
2022-04-08 8:16:59 PM
2022-04-09 9:18:39 AM
Maxim
Spotify Star
335 Views
1 replies
0 likes

335 Views
1 replies
0 likes

I request to have premium and gave all information required an can’t use premium