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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1432 Views
  • 19 replies
  • 1 likes
  • 1432 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47368 Views
  • 20 replies
  • 3 likes
  • 47368 Views
  • 20 replies
  • 3 likes

Unwanted playlists and strange artists

PlanPremium My Question or IssueRecently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which contain an underscore `_`I removed all of them however I keep on seeing these...

tjalnum_0-1584463059518.png image.png
  • Casual Listener
  • Plan Premium     My Question or Issue Recently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which conta...
  • tjalnum
  • Casual Listener
  • 595 Views
  • 3 replies
  • 0 likes
  • fake artists
    unwanted albums
    unwated playlist
  • 595 Views
  • 3 replies
  • 0 likes

Solved!! Family premium

PlanPremium with HuluCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI am subscribed to premium with Hulu and want to upgrade to family premium. Will I still get billed for Hulu through spotify or will I have to pay for H...

  • Visitor
  • Plan Premium with Hulu Country USA   Device Samsung Galaxy 7 Operating System Android    My Question or Issue I am subscribed to premium with Hulu and want to upgrade to fam...
  • Loxer
  • Community Legend
  • 1542 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
    Premium Hulu
  • 1542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium got cancelled (mobile payment - Philippines - Globe Telecom)

Question:I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number (from the same telecom - Globe) I do receive a PIN.Y...

  • Visitor
  • Question: I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number...
  • Xenia
  • Moderator
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where I can buy a gift card from Italy?

CountryItaly My Question or IssueHello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday.Thanks.

  • Casual Listener
  • Country Italy   My Question or Issue Hello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday. Thanks.
  • cornflakes_
  • Casual Listener
  • 1052 Views
  • 2 replies
  • 0 likes
  • 1052 Views
  • 2 replies
  • 0 likes

change subscription

I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists?Kind regards Anna Denmark

  • Visitor
  • I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists? Kind regards  Anna Denmark          
  • Emilia_8
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Cobrança dupla

Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcimento do valor em conta.

  • Visitor
  • Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcim...
  • Bittencourt
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Subscription

Plan PremiumCountry IndiaDevice Samsung Tab A 10.1Operating System Android My Question or IssueIf I cancel my subscription for premium, do I get a cashback? If yes, within how many days of premium subscription is it allowed?

  • Visitor
  • Plan Premium Country India Device Samsung Tab A 10.1 Operating System Android  My Question or Issue If I cancel my subscription for premium, do I get a cashback? If yes, within how man...
  • OneByBoo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están haciendo un cargo que no reconozco

 Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están cobrando más ni porque me quitaron dinero de mi tarjet...

D83AD175-89B8-4C89-A88E-EBF79A74CF80.jpeg
  • Visitor
  •   Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están c...
  • Mario
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from partner to Spotify

I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premium directly with Spotify? I use iPhone for my playlist

  • Visitor
  • I currently subscribed an individual premium account with a partner company Singtel in Singapore.   Will my playlists be deleted if I cancel my singtel account and I subscribe the family premi...
  • Ivan
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • music
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution No ads. False advertising!

I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship messages within their episodes", because you didn't dis...

  • Visitor
  • I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship mess...
  • Ivan
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 1 likes
  • 448 Views
  • 1 replies
  • 1 likes

Superuser Contribution Updated payment info will charge date change

i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial reasons

  • Casual Listener
  • i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial r...
  • Mario
  • Spotify Legend
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution Multiple Charges

PlanFree/PremiumCountryVietnamDeviceIphone XrOperating System(iOS 13 My Question or IssueToday I got charged 3 times (do not know why). I visit this page to check the receipt and it only shows 1 time charge. I never pay late and last month I am only ...

  • Casual Listener
  • Plan Free/Premium Country Vietnam Device Iphone Xr Operating System (iOS 13   My Question or Issue Today I got charged 3 times (do not know why). I visit this page to check the receipt...
  • Mario
  • Spotify Legend
  • 9495 Views
  • 5 replies
  • 0 likes
  • 9495 Views
  • 5 replies
  • 0 likes

Superuser Contribution No Pre-paid options for Premium student account

PlanStudent Premium CountryIndia Device(OnePlus 6t)Operating System(Android 10) My Question or IssueThere are no Pre-paid Premium Subscriptions for students, if any pls guid me through them.

  • Visitor
  •   Plan Student Premium   Country India   Device (OnePlus 6t) Operating System (Android 10)   My Question or Issue There are no Pre-paid Premium Subscriptions for&nbsp...
  • Ivan
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Payment

Hello everybody,I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years?In this way I don't necessarily have to top up the card every month.Thanks.

  • Newbie
  • Hello everybody, I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years? In this way I don't nece...
  • Mario
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't re-subscribe to yearly premium

PlanFree/Premium My Question or IssueI have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "Start my subscription," it comes back with an error saying that so...

  • Casual Listener
  • Plan Free/Premium   My Question or Issue I have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "St...
  • Xenia
  • Moderator
  • 835 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 835 Views
  • 3 replies
  • 0 likes

Same card two accounts

The card that works on one account is not accepted on the other one, is that normal?

  • Visitor
  • The card that works on one account is not accepted on the other one, is that normal?
  • Emilia_8
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Hulu and Spotify premium

My Question or IssueI recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal was lost. I was just wondering if I could somehow get that deal back ...

  • Casual Listener
  •     My Question or Issue I recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal ...
  • MikeMorales
  • Visitor
  • 2268 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2268 Views
  • 4 replies
  • 0 likes

pagamento de boleto

bom dia, efetuei o pagamento de um boleto pelo codigo de barra para 3 mesês de assinatura premium, porem não consigo emitir o boleto para imprssão nem recebi o a comprovação do pagamento por email, somente a do banco.

  • Visitor
  • bom dia, efetuei o pagamento de um boleto pelo codigo de barra para 3 mesês de assinatura premium, porem não consigo emitir o boleto para imprssão nem recebi o a comprovação do pagamento por email, s...
  • Bittencourt
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium with Hulu

PlanSpotify Premium with HuluCountryUSDeviceApple iPhone 11Operating SystemIOS My Question or IssueHi, I recently tried to start my Hulu account using my Spotify Premium account. It brings me to Hulu.com to setup an account. I set it up but then was ...

  • Casual Listener
  •   Plan Spotify Premium with Hulu Country US Device Apple iPhone 11 Operating System IOS   My Question or Issue Hi, I recently tried to start my Hulu account using my Spotify Prem...
  • Katerina
  • Spotify Legend
  • 1896 Views
  • 3 replies
  • 0 likes
  • 1896 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Subscription Ending

Plan Free/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, my student subscription is ending next month. However, I'd like to continue to bund...

  • Casual Listener
  • Plan  Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Xenia
  • Moderator
  • 1004 Views
  • 3 replies
  • 0 likes
  • Hulu
    Spotify Premium
    Spotify Premium Student
  • 1004 Views
  • 3 replies
  • 0 likes