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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6660 Views
  • 23 replies
  • 2 likes
  • 6660 Views
  • 23 replies
  • 2 likes

Using a premium plan outside of my home country

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWith a premium plan should it be an issue if I spend more than 14 days outside of the country...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue With...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Solved!! chargred for using Spotify on a monthly bases, but I don't use Spotify!

Hi. I made an account on Spotify to try the free trails using my gmail email address, and that was on March, 2020. I created the account on the spotify website, I downloaded the app on android on Samsung device. When the free trials finished, I didn'...

  • Casual Listener
  • Hi. I made an account on Spotify to try the free trails using my gmail email address, and that was on March, 2020. I created the account on the spotify website, I downloaded the app on android on Sam...
  • MarwaS
  • Casual Listener
  • 474 Views
  • 4 replies
  • 0 likes
  • 474 Views
  • 4 replies
  • 0 likes

Pay yearly for individual subscription instead of monthly

My Question or IssueI'm sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again. How can I set up my Individual account for yearly payment instead of monthly? PlanPremiumCountryBelgium DeviceSamsung Galaxy 10+O...

  • Visitor
  • My Question or Issue I'm sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again.  How can I set up my Individual account for yearly payment instead of m...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

I can't get a trial subscription

Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертовПланБесплатно / ПремиумСтранаРоссияУстройствоПКоперационная система...

  • Visitor
  • Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертов План Бесплатн...
  • Bittencourt
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Songs became unavailable after Premium paid

PlanPremium DUOCountryUkraineDevice(PC)Operating SystemWindows 10 My Question or IssueI listen and add songs to favorite list on free account, but after i paid for Premium DUO some albums and songs became unavailable to play (look at the picture). I ...

  • Casual Listener
  • Plan Premium DUO Country Ukraine Device (PC) Operating System Windows 10   My Question or Issue I listen and add songs to favorite list on free account, but after i paid for Premium DU...
  • EthanS1
  • Community Legend
  • 685 Views
  • 3 replies
  • 0 likes
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution j’ai été débité 2 fois

Bonsoir, je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci. en attente d’une réponse, merci

  • Casual Listener
  • Bonsoir,  je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci.  en attente d’une réponse, merci
  • jonadem
  • Casual Listener
  • 1927 Views
  • 8 replies
  • 2 likes
  • 1927 Views
  • 8 replies
  • 2 likes

Superuser Contribution Me cobro sin darme el plan

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo me deja contratar el plan Universitario ya que use el mes gratis, pero me cobra carg...

  • Newbie
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue N...
  • Peter
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to sign up to premium after moving countries

I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again. Now my country in my profile says USA, when I try to purchase premium I get "Som...

  • Casual Listener
  • I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again.    Now my country...
  • Xenia
  • Moderator
  • 1660 Views
  • 5 replies
  • 0 likes
  • moving
    Premium
  • 1660 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution premium payment problem

PlanPremiumTurkey Device(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueHello, I was in the Premium plan. I have been paying with a certain card but the card has expired. We got it fixed and got a different card number f...

  • Visitor
  • Plan Premium Turkey   Device (iPhone 8, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue Hello, I was in the Premium plan. I have been paying with a certain...
  • Peter
  • Spotify Legend
  • 847 Views
  • 1 replies
  • 0 likes
  • 847 Views
  • 1 replies
  • 0 likes

Superuser Contribution UPI Autopay Payment option in monthly subscription plan

UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like to see the payment option in monthly subscription. Please imp...

  • Newbie
  • UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like ...
  • Peter
  • Spotify Legend
  • 1023 Views
  • 1 replies
  • 2 likes
  • 1023 Views
  • 1 replies
  • 2 likes

Changing the country is not possible

Hello, I am trying to switch country (my origin one) in my account. I used a different country since I was a student there. I tried to change the payment method, and still, it does not let me change the country. I renewed my premium using the new car...

  • Visitor
  • Hello, I am trying to switch country (my origin one) in my account. I used a different country since I was a student there. I tried to change the payment method, and still, it does not let me change ...
  • OviiiOne
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student and Hulu not working anymore

PlanPremiumCountryUSADevice(iPhone XR, Windows PC, TCL Roku TV)Operating System(iOS 13, Windows 10, Roku) My Question or IssueI have had Spotify's Premium Student account for a while now, and I like that it also comes with Hulu. However, I've had som...

  • Newbie
  • Plan Premium Country USA Device (iPhone XR, Windows PC, TCL Roku TV) Operating System (iOS 13, Windows 10, Roku)   My Question or Issue I have had Spotify's Premium Student account for...
  • Xenia
  • Moderator
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have paid, but still asks to upgrade

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just paid for premium today. Haven't yet got the receipt nor has it changed. The upgrade bu...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Ivan
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Duo Accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the duo account about two weeks ago. I thought it said the first month was fr...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signe...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium
  • 266 Views
  • 1 replies
  • 0 likes

my sotify gift card wont work

Planfree but trying to redeem gift cardCountrybahrainDevicedesktopOperating Systemwindows My Question or Issuei have bought a spotify gift card from a machine from a very well known company in bahrain which lets you get gift cards and pay bills but w...

  • Visitor
  • Plan free but trying to redeem gift card Country bahrain Device desktop Operating System windows   My Question or Issue i have bought a spotify gift card from a machine from a very wel...
  • Billy-J
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Gift Cards
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium- 6 Months Free with Samsung S10e purchase

Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months FreeCountry - USADevice - Samsung Galaxy S10eOperating System - AndroidPurchased and received a Samsung Galaxy S10e two days ago. The purchase included Spotify Premium- 6 Months Free. ...

  • Visitor
  • Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months Free Country - USA Device - Samsung Galaxy S10e Operating System - Android Purchased and received a Samsung Galaxy...
  • Elena
  • Moderator
  • 1087 Views
  • 1 replies
  • 0 likes
  • 6-months free
    Samsung
  • 1087 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change family plan date

i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to add them to the plan again?

  • Newbie
  • i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to...
  • Xenia
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me esta cobrando de nuevo

Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer el cargo y en la interfaz de inicio me aparece que no se...

  • Visitor
  • Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer ...
  • Xenia
  • Moderator
  • 961 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 961 Views
  • 1 replies
  • 3 likes

Superuser Contribution Thought I’d my plan had been cancelled but I got charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/StudentCountryU.K. Operating System(iOS 10 My Question or IssueI’m short on money this month and thought I’d cancelled my s...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Student Country U.K.  Operating System (iOS 10   My...
  • Elena
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes