Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19621 Views
  • 27 replies
  • 4 likes
  • 19621 Views
  • 27 replies
  • 4 likes

Subscription

I'm unable to pay for my premium and I've tried different debit cards, still payment failed .PlanStudent planCountryNigeria DeviceSamsung s8 My Question or IssueWhat other means can I use for payment

  • Newbie
  • I'm unable to pay for my premium and I've tried different debit cards, still payment failed . Plan Student plan Country Nigeria  Device Samsung s8     My Question or Issue Wh...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

I am being charged from a plan I do not longer have!!

2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being two months now paying something I do not have! I request my ...

  • Visitor
  • 2 months ago, I changed from Spotify Duo to the family plan.   I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being ...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle the bane of my life.

I apologize in advance for any passive aggressive tendencies in the following.I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. I didn't buy premium for anything other than to remove the auto...

  • Newbie
  • I apologize in advance for any passive aggressive tendencies in the following. I am extremely aggravated by this problem.   I'm sick and tired of shuffle, I hate it with a seething passion. ...
  • Vasil
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed plans from Premium Family to Premium Individual Playlist issue

We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different account to the main account that now has premium. ...

  • Visitor
  • We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different...
  • Yordan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Can't login on my Premium account and don't know the email

Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the different emails that I have but just can't find the right one. Anyo...

  • Visitor
  • Hi,    I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the di...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

How can I cancel my Subscription (on my own) after I joined Family premium?

Hi, I've been using a normal subscription, but now I joined Family premium.Would my previous subscription be cancelled automatically?I don't want to be double-billed. Thank you!

  • Visitor
  • Hi,   I've been using a normal subscription, but now I joined Family premium. Would my previous subscription be cancelled automatically? I don't want to be double-billed.   Thank you!
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con mi tarjeta de regalo

Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta. Pasaron los tres meses gratis y ahora se puso el plan...

  • Newbie
  • Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta.&nb...
  • Eni
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution reembolso

olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.País: BrasilDispotivo: iphoneemail:**ble...

  • Visitor
  • olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguar...
  • OscarDC
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spotify will not let me sign up for Premium "Something went wrong. Please try again."

PlanFreeCountryUnited StatesDevice(TMobile REVVL 5G, Acer Chromebook Spin 11)Operating System(Android?, Chrome OS) My Question or IssueEvery time I try to sign up for Premium, I put in all my credentials correctly but I get a popup that says "Somethi...

Ketsueki_0-1649565813035.png
  • Casual Listener
  • Plan Free Country United States Device (TMobile REVVL 5G, Acer Chromebook Spin 11) Operating System (Android?, Chrome OS)   My Question or Issue Every time I try to sign up for Premium...
  • Maxim
  • Spotify Star
  • 1132 Views
  • 3 replies
  • 0 likes
  • 1132 Views
  • 3 replies
  • 0 likes

Address Not Accepted/Matching

PlanFree, switching to PremiumCountryUSADeviceiPhone 12 and PCOperating SystemiOS15 and Windows 10My Question or IssueI'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make...

  • Casual Listener
  • Plan Free, switching to Premium Country USA Device iPhone 12 and PC Operating System iOS15 and Windows 10 My Question or Issue I'm trying to purchase the $9.99/3 months deal through PayPal. ...
  • kylemeador
  • Newbie
  • 3174 Views
  • 5 replies
  • 0 likes
  • 3174 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed payment issue

PlanPremium for StudentsCountryNigeriaDevicetecno CC7Operating SystemAndroid version 9 My Question or IssueI have been trying to update my Premium for Students subscription but it's declining my new card. I have tried complaining to my bank, but they...

  • Newbie
  • Plan Premium for Students Country Nigeria Device tecno CC7 Operating System Android version 9   My Question or Issue I have been trying to update my Premium for Students subscription b...
  • Yordan
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago premium familiar

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHice el pago de premium familiar y no se refleja en la aplicación, me sale que no pudieron co...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hice el...
  • Elena
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Cannot access my Premium account anymore after changing my phone

Hi All,I'm really hoping this community can help me! I'm based in the UK.I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username: Grier Woodford - see attachment of photo screenshot from my ...

  • Newbie
  • Hi All, I'm really hoping this community can help me!  I'm based in the UK. I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username:...
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

I request to have premium and gave all information required an can’t use premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Requesting payment after 3 weeks?

PlanFree/PremiumUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment for premium went out on the 10th March but it has been requesting payment again since a...

  • Visitor
  • Plan Free/Premium UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My payment f...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution UX issue in Pay by mobile-sim

Plan: PremiumCountry: BangladeshDevice: Samsung M32 My IssueWhile I trying to subscribe via the pay by mobile option, I did the following things.Give my phone number without country code, like 181XXXXXXX and +880 were shown on the left of the input f...

  • Newbie
  • Plan: Premium Country: Bangladesh Device: Samsung M32   My Issue While I trying to subscribe via the pay by mobile option, I did the following things. Give my phone number without co...
  • Alex
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Student subscription to Spotify Premium

My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.

  • Visitor
  • My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.
  • Maxim
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Subscription change

We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle using the free plan) I am the main account holder and...

  • Visitor
  • We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle us...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Problem with my premium account

Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account shows that I still have spotify free. I have been ...

  • Visitor
  • Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account...
  • Sebasty
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • App & Features
    Music Discussion
  • 405 Views
  • 1 replies
  • 0 likes

Ending family premium to premium "solo"

PlanPremium FamilyCountrySwedenDevice(iPhone 8, )Operating SystemiOS 10 My Question or IssueMy wife passed away in November and has been having a family premium subscription which I have been a part of. Subscription still ongoing since payments is go...

  • Visitor
  • Plan Premium Family Country Sweden Device (iPhone 8, ) Operating System iOS 10   My Question or Issue My wife passed away in November and has been having a family premium subscription ...
  • Maxim
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes