Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
lee0821
Casual Listener
89881 Views
55 replies
5 likes

89881 Views
55 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11305 Views
24 replies
2 likes

11305 Views
24 replies
2 likes

[All Platforms] Exsisting Loyal Customers

Only new customers get months free, long standing loyal customers get nothing

Rick37
Casual Listener
Only new customers get months free, long standing loyal customers get nothing
2020-12-22 12:56:24 AM
2020-12-23 1:00:47 AM
Rick37
Casual Listener
1032 Views
2 replies
0 likes
All Platforms

1032 Views
2 replies
0 likes

EGift card

Hello,can i buy an eGift card redeemable in Latvia?thanks

Agnesetuca
Visitor
Hello, can i buy an eGift card redeemable in Latvia? thanks
2020-12-22 6:46:00 PM
2020-12-22 12:35:30 AM
Billy-J
Spotify Star
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

How about making premium subscription available in app?

This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium account in my Spotify app - both from my iPhone and my iPad. Th...

PhotonCat
Visitor
This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium ...
2020-12-07 11:52:23 AM
2020-12-22 9:50:11 AM
Maxim
Spotify Star
413 Views
1 replies
0 likes
iOS
Partnership

413 Views
1 replies
0 likes

Superuser Contribution [All Platforms][Browse] Getting billed for free account

I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for the COMMUNITY. Yet SPOTIFY is the one that should he...

kay12374
Visitor
I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for t...
2020-12-18 9:14:20 PM
2020-12-22 8:45:00 AM
Ivan
Spotify Legend
286 Views
1 replies
0 likes
All Platforms
Browse

286 Views
1 replies
0 likes

Help duo plan

My Question or IssueI am trying to switch to duo plan, but its keeps saying unable to subscribe to spotify?I am already subscribed i just want to upgrade.

Demi19
Visitor
My Question or Issue I am trying to switch to duo plan, but its keeps saying unable to subscribe to spotify? I am already subscribed i just want to upgrade.
2020-12-21 1:55:31 PM
2020-12-21 3:42:29 PM
Billy-J
Spotify Star
287 Views
1 replies
0 likes

287 Views
1 replies
0 likes

Solved!! What after gift card period ends?

Hi, I have a question about what happens when gift card period has ended?Will subscription automatically return to free status?Is it required to enter credit card details upfront when using gift card and what happens when I will not provide credit ca...

OmegaRED1
Visitor
Hi, I have a question about what happens when gift card period has ended? Will subscription automatically return to free status? Is it required to enter credit card details upfront when us...
2020-12-21 2:00:28 PM
2020-12-21 3:40:56 PM
Billy-J
Spotify Star
1946 Views
1 replies
0 likes

1946 Views
1 replies
0 likes

Spotify took money from my old account

I created a premium Spotify account long time ago but i didnt have money in my credit card. Then i forgot my mail and lost that account (mail on the attachment is my personal mail to communicate with you).2 days ago i deposited 55TRY to my credit car...

wallyphobia
Casual Listener
I created a premium Spotify account long time ago but i didnt have money in my credit card. Then i forgot my mail and lost that account (mail on the attachment is my personal mail to communicate with...
2020-12-20 10:23:01 PM
2020-12-21 3:33:29 PM
Billy-J
Spotify Star
543 Views
3 replies
0 likes

543 Views
3 replies
0 likes

Solved!! Can't join a family

PlanFreeCountryUSADevice-Operating System- My Question or IssueI have a problem. Earlier (January 7, 2020) I joined a family, I was in it for quite a long time, somewhere until the end of October 2020. Then I had to go out. Recently I wanted to re-en...

Erdar
Casual Listener
Plan Free Country USA Device - Operating System - My Question or Issue I have a problem. Earlier (January 7, 2020) I joined a family, I was in it for quite a long time, somewhere unt...
2020-12-20 3:01:32 PM
2020-12-21 3:30:48 PM
Billy-J
Spotify Star
1384 Views
3 replies
0 likes

1384 Views
3 replies
0 likes

I need to leave a Premium Family group

Plan FamilyFree/Premium PremiumCountry Panama Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCurrently I am part of a Premium Family plan, but I ne...

anameli28
Casual Listener
Plan Family Free/Premium Premium Country Panama Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10 (iOS 10, Android Oreo, Windows 10,...
2020-12-20 11:30:38 AM
2020-12-21 11:47:06 AM
AdamDamon
Spotify Star
13323 Views
3 replies
1 likes

13323 Views
3 replies
1 likes

Superuser Contribution Cannot subscribe to Premium Student

I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so. Plan : StudentFree/Premium : PremiumCountry : India

SinTan1729
Casual Listener
I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so. Plan : Student F...
2020-12-19 9:07:07 PM
2020-12-21 10:14:52 AM
Ivan
Spotify Legend
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

i cant start trial because of the payment

PlanFreeCountryGeorgiaDeviceHuawei elate, windows 10 pcOperating Systemandroid, windows 10 My Question or Issueso spotify isnt available in my country (georgia) so i had to make account through vpn that was set on united states. i want to start a fre...

kageyamm
Casual Listener
Plan Free Country Georgia Device Huawei elate, windows 10 pc Operating System android, windows 10 My Question or Issue so spotify isnt available in my country (georgia) so i had to m...
2020-12-19 3:43:17 PM
2020-12-20 11:43:55 PM
Billy-J
Spotify Star
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Superuser Contribution Double charged

PlanPremium/Student CountryGermany Device(iPhone 7 Operating System(iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in August But just Recently saw that I was charged for both Premium and Premium Student since August even t...

user-removed
Visitor
Plan Premium/Student Country Germany Device (iPhone 7 Operating System (iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in Augus...
2020-12-18 4:54:38 AM
2020-12-20 4:29:52 PM
Alex
Spotify Legend
562 Views
1 replies
0 likes

562 Views
1 replies
0 likes

Superuser Contribution FB ACCOUNT LINKED TO SPOTIFY WAS DISABLED

CountryPhilippinesDevice Operating SystemAndroid Oreo My Question or IssueMy facebook account which I used to register my premium spotify account was permanently disabled by FB community for some reason that I'm not aware of. I can no longer access m...

reyzelarbigoso
Visitor
Country Philippines Device Operating System Android Oreo My Question or Issue My facebook account which I used to register my premium spotify account was permanentl...
2020-12-18 2:06:50 AM
2020-12-20 4:25:16 PM
CarlosE
Moderator
433 Views
1 replies
0 likes

433 Views
1 replies
0 likes

Superuser Contribution Premium account lost....

Hi, I have a premium account for 6 month. Everything is paid...This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used facebook. it told me that no account is linked...Then login directly with login - ...

user-removed
Visitor
Hi, I have a premium account for 6 month. Everything is paid... This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used fac...
2018-09-05 1:39:53 PM
2020-12-20 11:17:41 AM
Ver
Spotify Legend
569 Views
11 replies
0 likes

569 Views
11 replies
0 likes

Superuser Contribution Payment failed, but nothing wrong with bank account

PlanPremium / Family CountryNetherlandsMy Question or IssueThe Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course I visited my Spotify account as fast as possible to check what is ...

naturalscience
Casual Listener
Plan Premium / Family Country Netherlands My Question or Issue The Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course ...
2020-12-17 1:19:03 PM
2020-12-19 3:03:20 PM
Alex
Spotify Legend
313 Views
1 replies
0 likes

313 Views
1 replies
0 likes

Hi

I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either

Andyr32
Visitor
I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either
2020-12-18 12:04:41 AM
2020-12-19 6:37:47 AM
Billy-J
Spotify Star
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

Superuser Contribution Can't Join Premium Duo Playlist

PremiumUnited States iPhone 11, MacBook Air (13-inch, Early 2014)iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re having technical issues. Please try again later." (Shown below)

axhlyn
Casual Listener
Premium United States iPhone 11, MacBook Air (13-inch, Early 2014) iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re hav...
2020-12-15 9:47:43 PM
2020-12-18 9:10:14 AM
Jeremy
Spotify Legend
2098 Views
5 replies
0 likes

2098 Views
5 replies
0 likes

Extend Subscription After Using Gift Card

Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimbursed if I make a purchase with its card by February 2021. Howev...

chengyingjia
Regular
Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimburse...
2020-12-17 3:03:49 AM
2020-12-18 7:01:46 AM
Billy-J
Spotify Star
1196 Views
5 replies
0 likes

1196 Views
5 replies
0 likes

Duo Mix Won't Generate Playlist

The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. Tried on both my laptop and my phone.

User_ror
Visitor
The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. T...
2020-11-18 11:02:13 PM
2020-12-17 10:48:27 AM
OneByBoo
Roadie
350 Views
1 replies
1 likes

350 Views
1 replies
1 likes

[Mobile][Other] Cant find Premium account

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...

Meyahb
Visitor
I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...
2020-12-02 2:44:15 PM
2020-12-17 9:18:36 AM
Maxim
Spotify Star
507 Views
1 replies
0 likes
Mobile
Other

507 Views
1 replies
0 likes

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