Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52142 Views
  • 23 replies
  • 4 likes
  • 52142 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32736 Views
  • 19 replies
  • 2 likes
  • 32736 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22064 Views
  • 8 replies
  • 1 likes
  • 22064 Views
  • 8 replies
  • 1 likes

Samsung 6 month trial not showing up on app

PlanFree/PremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndriod version 9 My Question or IssueI picked up my pre-ordered S10+ and when i signed up with a new account on spotify its only showing me the 30 day trial. The 6 month trial never ...

  • Visitor
  • Plan Free/Premium Country USA Device Samsung Galaxy S10+ Operating System Andriod version 9   My Question or Issue I picked up my pre-ordered S10+ and when i signed up with a new accou...
  • Brunelicia
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Subscriptions for nhs staff and families who don’t reside at the same address

PlanPremium CountryUKDevice(iPhone 7 plusOperating SystemiOS 10 My Question or IssueI don’t live with my partner and daughter but pay for my step-daughters student membership.I work for the nhs, it is a shame you don’t have discounts for nhs staff, I...

  • Newbie
  • Plan Premium  Country UK Device (iPhone 7 plus Operating System iOS 10   My Question or Issue I don’t live with my partner and daughter but pay for my step-daughters student membe...
  • Brunelicia
  • Spotify Star
  • 1204 Views
  • 1 replies
  • 1 likes
  • 1204 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Family for 2 persons living in diffrent adress

PlanFreeCountryPolandDeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, me and my fiance have diffrent adress but still we want to buy Spotify Family is this possible?

  • Visitor
  • Plan Free Country Poland Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, me and my fiance have diffrent adress but still we want to buy S...
  • Brunelicia
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! I got charged for the Spotify family fee but my subscription says im still a free user ?

PlanFreeCountryTurkeyDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueSo i tried to upgrade from a free account to a family one but spotify somehow rejected my card the 4 times i tried ( even though my card had more money needed tha...

  • Visitor
  •   Plan Free Country Turkey Device Samsung Galaxy S6 Operating System Android   My Question or Issue So i tried to upgrade from a free account to a family one but spotify somehow ...
  • user-removed
  • Not applicable
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Re: Assinatura

Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free[Imagem]

  • Casual Listener
  • Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free [Imagem]
  • Bittencourt
  • Spotify Star
  • 240 Views
  • 5 replies
  • 0 likes
  • 240 Views
  • 5 replies
  • 0 likes

Got charged a student rate even though I am on a family plan where the payments go through my sister

PlanPremium for Family/Premium for StudentsCountryCanada My Question or IssueFor the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am currently on a premium for family plan, which is charged through my sis...

  • Newbie
  • Plan Premium for Family/Premium for Students Country Canada   My Question or Issue For the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am cur...
  • Bittencourt
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

  • Visitor
  • Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
  • Brunelicia
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment failure
    Payment Problems
    Subscription
    Subscription information
  • 254 Views
  • 1 replies
  • 0 likes

Premium Account not working

PlanFamily PremiumCountryUSDeviceiPhone and DesktopOperating SystemWindows 10 My Question or IssueThis morning I tried opening Spotify and it is saying that I do not have an account. I was charged for my premium account a week ago and everything was ...

  • Visitor
  • Plan Family Premium Country US Device iPhone and Desktop Operating System Windows 10   My Question or Issue This morning I tried opening Spotify and it is saying that I do not have an ...
  • Jose_M
  • Spotify Star
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Payment Issues

I PlanPremium CountryThe NetherlandsDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have verified my student account since September 2018 but I am still charged to this day the full Premium price. I have already c...

  • Casual Listener
  • I  Plan Premium  Country The Netherlands Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have verified my student a...
  • Brunelicia
  • Spotify Star
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Premium Account

PlanPremiumCountryPhilippinesDeviceSamsung A9 2018Operating SystemAndroid Oreo My Question or IssueAttached is a screenshot from my IG. I just want to confirm if this is legit? Thank you

  • Visitor
  • Plan Premium Country Philippines Device Samsung A9 2018 Operating System Android Oreo   My Question or Issue Attached is a screenshot from my IG. I just want to confirm if this is...
  • Brunelicia
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Spotify Premium switched to Premiem Family without my concent

Hello there, I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account. I noticed on my last credit card statement that I was charged more last month.I see th...

Screen Shot 2019-03-12 at 10.05.12.jpg Screen Shot 2019-03-12 at 10.06.02.jpg Screen Shot 2019-03-12 at 10.07.15.jpg
  • Casual Listener
  • Hello there,   I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account.   I noticed on my l...
  • Brunelicia
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium has been disavtivated and I CAN'T upgrade to premium anymore, find picture attached HELP

I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator. Now I moved from luxembourg to Thailand and I cancelled my phone abonement. I need to change the paimenent settings, but eve...

  • Newbie
  • I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator.   Now I moved from luxembourg to Thailand and I cancelled my p...
  • Peter
  • Spotify Legend
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Superuser Contribution Give me my premium

PlanFree/PremiumCountry TurkeyDevice(iPhone 5S,Pc)Operating System(Windows 10) My Question or Issue I just bought premium and it took my money.But now it says your payment has not taken.

  • Newbie
  •   Plan Free/Premium Country  Turkey Device (iPhone 5S,Pc) Operating System (Windows 10)   My Question or Issue  I just bought premium and it took my money.But now it sa...
  • Peter
  • Spotify Legend
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium bugged

I recently started my free trial for 1 month Spotify premium .I have relogged in multiple times in the app but it still shows the premium tab also the download feature works .On the website it states this :"your premium member ship will automatically...

  • Visitor
  • I recently started my free trial for 1 month Spotify premium . I have relogged in multiple times in the app but it still shows the premium tab also the download feature works . On the website it st...
  • Peter
  • Spotify Legend
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

[All Platforms][Subscription] I got an email saying I cancelled premium when I didn't

I received an email today saying that my premium had been cancelled whenever I did not authorise this at all

  • Newbie
  • I received an email today saying that my premium had been cancelled whenever I did not authorise this at all
  • OneByBoo
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Why 5.99 EUR but 9.99 GBP

I am in the UK and have Spotify Premium on my Android phone as well as on my TV (via Amazon fire stick). I don't often use the app on my Windows 10 PC (I normally just use the web player) but I just went to use it just now and it was not connected to...

  • Visitor
  • I am in the UK and have Spotify Premium on my Android phone as well as on my TV (via Amazon fire stick).  I don't often use the app on my Windows 10 PC (I normally just use the web player) but I...
  • OneByBoo
  • Community Legend
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

Unavailable songs

PlanPremiumCountryIndiaDevice(Nokia 8.1)Operating System(Android pie) My Question or IssueMost of the songs are missing in India.. please make available regional as well as international songs ASAP.

  • Newbie
  • Plan Premium Country India Device (Nokia 8.1) Operating System (Android pie)   My Question or Issue Most of the songs are missing in India..  please make available regional as w...
  • OneByBoo
  • Community Legend
  • 116 Views
  • 1 replies
  • 1 likes
  • 116 Views
  • 1 replies
  • 1 likes

Solved!! Stacking Yearly Subscriptions

Hi,I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in March of 2019, will my subscription begin in May of 2019 ...

  • Casual Listener
  • Hi, I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in Marc...
  • NeoMortiny
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

My premium family subscription is gone

PlanFamily PremiumCountryBrazilDeviceMacBook Pro, Moto G4, Asus Zenfone 4Operating SystemOSX, Android My Question or IssueTenho uma conta Premium Familia, porém estou recebendo mensagens para virar premium, fui olhar minha fatura e não houve cobrança...

  • Casual Listener
  • Plan Family Premium Country Brazil Device MacBook Pro, Moto G4, Asus Zenfone 4 Operating System OSX, Android   My Question or Issue Tenho uma conta Premium Familia, porém estou receben...
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

Epic Collection

I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. Now I think I'm changing my mind. It is ridiculous that ...

  • Casual Listener
  • I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. &nbs...
  • VakarianWrex
  • Casual Listener
  • 636 Views
  • 2 replies
  • 3 likes
  • epic collection
    library
    maximum songs
  • 636 Views
  • 2 replies
  • 3 likes