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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19748 Views
  • 27 replies
  • 4 likes
  • 19748 Views
  • 27 replies
  • 4 likes

Superuser Contribution Pago premium familiar

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHice el pago de premium familiar y no se refleja en la aplicación, me sale que no pudieron co...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hice el...
  • Elena
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Cannot access my Premium account anymore after changing my phone

Hi All,I'm really hoping this community can help me! I'm based in the UK.I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username: Grier Woodford - see attachment of photo screenshot from my ...

  • Newbie
  • Hi All, I'm really hoping this community can help me!  I'm based in the UK. I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username:...
  • Maxim
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

I request to have premium and gave all information required an can’t use premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Requesting payment after 3 weeks?

PlanFree/PremiumUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment for premium went out on the 10th March but it has been requesting payment again since a...

  • Visitor
  • Plan Free/Premium UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My payment f...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution UX issue in Pay by mobile-sim

Plan: PremiumCountry: BangladeshDevice: Samsung M32 My IssueWhile I trying to subscribe via the pay by mobile option, I did the following things.Give my phone number without country code, like 181XXXXXXX and +880 were shown on the left of the input f...

  • Newbie
  • Plan: Premium Country: Bangladesh Device: Samsung M32   My Issue While I trying to subscribe via the pay by mobile option, I did the following things. Give my phone number without co...
  • Alex
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Student subscription to Spotify Premium

My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.

  • Visitor
  • My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.
  • Maxim
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Subscription change

We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle using the free plan) I am the main account holder and...

  • Visitor
  • We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle us...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Problem with my premium account

Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account shows that I still have spotify free. I have been ...

  • Visitor
  • Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account...
  • Sebasty
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • App & Features
    Music Discussion
  • 408 Views
  • 1 replies
  • 0 likes

Ending family premium to premium "solo"

PlanPremium FamilyCountrySwedenDevice(iPhone 8, )Operating SystemiOS 10 My Question or IssueMy wife passed away in November and has been having a family premium subscription which I have been a part of. Subscription still ongoing since payments is go...

  • Visitor
  • Plan Premium Family Country Sweden Device (iPhone 8, ) Operating System iOS 10   My Question or Issue My wife passed away in November and has been having a family premium subscription ...
  • Maxim
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

I disabled premium spotify. And is it possible to return the money?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Taylith
  • Community Legend
  • 309 Views
  • 2 replies
  • 1 likes
  • 309 Views
  • 2 replies
  • 1 likes

Problem with changing payment date

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndroid My Question or IssueI wanted to change the payment date on my family account and was advised by your online forums to cancel the premium account then set it back up again on the date I want...

  • Visitor
  • Plan Premium Country UK Device Samsung S20 Operating System Android   My Question or Issue I wanted to change the payment date on my family account and was advised by your online forum...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Cancelling accidentally initiated Premium Duo

PlanPremium Duo CountrySouth Korea Deviceiphone12 mini Operating SystemiOS My Question or IssueMy friend and I are living together, but had a miscommunication issue regarding who will be the host for the premium duo. Unfortuantely we have both initia...

  • Visitor
  • Plan Premium Duo   Country South Korea   Device iphone12 mini   Operating System iOS   My Question or Issue My friend and I are living together, but had a miscommunic...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo

I purchased Spotify Premium Duo for my son and daughter, but my daughter is suddenly being charged for it. How can I contact customer service to sort this out?

  • Visitor
  • I purchased Spotify Premium Duo for my son and daughter, but my daughter is suddenly being charged for it. How can I contact customer service to sort this out?  
  • Alex
  • Spotify Legend
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution no one time payment option available anymore

CountryPoland My Question or Issue I only see the subscription options, when last time there was the one time payment for a month/3 months/ 6 months available

  • Casual Listener
  • Country Poland   My Question or Issue   I only see the subscription options, when last time there was the one time payment for a month/3 months/ 6 months available
  • cold_wind
  • Newbie
  • 5749 Views
  • 6 replies
  • 0 likes
  • 5749 Views
  • 6 replies
  • 0 likes

Superuser Contribution Ads

I have purchased premium but i am still getting commercials and ads 

  • Visitor
  • I have purchased premium but i am still getting commercials and ads  
  • Kiril
  • Moderator
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes

Can't redeem Gift Card code

CountryRussiaMy Question or IssueHey, I know that Russian account Premiums are being suspended due to inability to charge the fee. Knowing this I purchased a three-month gift card a month ago. Now, when my Premium has ended, I tried to follow the red...

  • Newbie
  • Country Russia My Question or Issue Hey, I know that Russian account Premiums are being suspended due to inability to charge the fee. Knowing this I purchased a three-month gift card a month ago. ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix isn't showing up

PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueDid the clean install in the support section, tried searching for it in the app, tried canceling and resubscribing even asked my p...

  • Newbie
  • Plan Premium Duo Country United States of America Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Did the clean install in the support section, tried...
  • Kiril
  • Moderator
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelling Hulu add on Spotify premium for students

I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.

  • Newbie
  • I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.
  • Alex
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • App & Features
    Social & Random
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium plan

I canceled my premium plan months ago and I'm still being charged 

  • Visitor
  • I canceled my premium plan months ago and I'm still being charged 
  • Novy
  • Moderator
  • 331 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Credit Card Payment Problem (TR)

I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try a...

  • Newbie
  • I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad...
  • Eni
  • Moderator
  • 1508 Views
  • 10 replies
  • 1 likes
  • 1508 Views
  • 10 replies
  • 1 likes