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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128703 Views

69 replies

9 likes

Premium for Family
  • 128703 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

56836 Views

87 replies

4 likes

  • 56836 Views
  • 87 replies
  • 4 likes

Solved!!Superuser Contribution Payment method

PlanFreePortugalCard: Mastercard DebitCard Device(iPhone 11)Operating System(iOS 15.) I'm trying to get the 3 monts free thing for Spotify Premium but every time I enter my card and click the green button that says to begin trial, a red box shows up ...

Casual Listener

Plan Free Portugal Card: Mastercard DebitCard   Device (iPhone 11) Operating System (iOS 15.)   I'm trying to get the 3 monts free thing for Spotify Premium but every time I enter...

Alex

Spotify Legend

613 Views

3 replies

0 likes

  • 613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs skip when mobile app not up.

PlanPremiumCountryUSA Device(iPhone seOperating System(iOS 10, Android Oreo, Windows 10,etc.)I used to be able to play anything and be on other apps. Recently it’s making me keep the mobile app up all the time to play. I searched in a few threads but...

Regular

Plan Premium Country USA  Device (iPhone se Operating System (iOS 10, Android Oreo, Windows 10,etc.) I used to be able to play anything and be on other apps. Recently it’s making me...

Alex

Spotify Legend

470 Views

1 replies

0 likes

Premium
skip
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Student and Duo subscription

I am paying for a Premium family subscription, I only use 3 of the 6 profiles. I use one and my 2 children use the other two. I have recently started school at a university. I want to utilize the Student account so I can have access to Hulu and Showt...

Newbie

I am paying for a Premium family subscription, I only use 3 of the 6 profiles. I use one and my 2 children use the other two. I have recently started school at a university. I want to utilize the Stu...

Maxim

Spotify Star

4955 Views

1 replies

0 likes

  • 4955 Views
  • 1 replies
  • 0 likes

Superuser Contribution Working away from home

Plan DuoCountry UK/Germany My Question or IssueHi i am currently working away from home and my partner and i are trying to sign up to Duo, however as i am away from home, when i get the location link it simply tells me to try again when i am home. Th...

Newbie

  Plan Duo Country UK/Germany   My Question or Issue Hi i am currently working away from home and my partner and i are trying to sign up to Duo, however as i am away from home, when i ...

Alex

Spotify Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium promotion dont apply / bad practice

PlanFree -> Premium - > FreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI decided to buy premium due to the engagement promotion [ Miss Premium? Get 3 months for $9.99 ] email. I went and pay for the premium and during this proce...

Casual Listener

Plan Free -> Premium - > Free Country USA Device PC Operating System Windows 10   My Question or Issue I decided to buy premium due to the engagement promotion [ Miss Premium? Ge...

Alex

Spotify Legend

1347 Views

4 replies

0 likes

  • 1347 Views
  • 4 replies
  • 0 likes

Superuser Contribution Fooling subscribers

PlanFree/PremiumPREMIUMCountryBelarusDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueI`m so angry. I was already angry when Spotify Wrapped didn`t open on my p...

Newbie

Plan Free/Premium PREMIUM Country Belarus Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or Iss...

Novy

Moderator

411 Views

1 replies

1 likes

  • 411 Views
  • 1 replies
  • 1 likes

Superuser Contribution payment for premium failed

Hello, i have been trying to purchase a spotify premium and each time i fill in the payment details i keep getting “payment failed. try again with a different payment method”. i am from Bhutan and due to failure in payment i tried using VPN and chang...

Newbie

Hello, i have been trying to purchase a spotify premium and each time i fill in the payment details i keep getting “payment failed. try again with a different payment method”. i am from Bhutan and du...

Ver

Spotify Legend

748 Views

3 replies

2 likes

  • 748 Views
  • 3 replies
  • 2 likes

Superuser Contribution Débito doble

Hola,Tengo un débito doble en mi tarjeta por parte de spotify durante este mes, verifique ya los movimientos bancarios. La única cuenta alterna que tenia la verifique igual y no ha tenido planes ni ha registrado movimientos.Me gustaría que me ayudará...

Visitor

Hola, Tengo un débito doble en mi tarjeta por parte de spotify durante este mes, verifique ya los movimientos bancarios. La única cuenta alterna que tenia la verifique igual y no ha tenido planes ni...

Elena

Moderator

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't purchase a subscription with my Revolut cards

PlanFreeCountryBulgariaDeviceiPhone 12, PCOperating SystemTried from Safari, iOS 15 and then from Edge, Windows 10 My Question or IssueI've been trying to pay with my Revolut account a couple of times yesterday and todaywith different cards, but i ca...

Newbie

  Plan Free Country Bulgaria Device iPhone 12, PC Operating System Tried from Safari, iOS 15 and then from Edge, Windows 10   My Question or Issue I've been trying to pay with my...

Mandarynka

Visitor

9990 Views

9 replies

0 likes

  • 9990 Views
  • 9 replies
  • 0 likes

cant renew sub

i get this on payment "Oops! Something went wrong, please try again." this from opening account tab from spot ify, and trying to log in in the browserWe failed to log you in Something went wrong. Close this window and try again later. the contact us ...

Music Fan

i get this on payment "Oops! Something went wrong, please try again."   this from opening account tab from spot ify, and trying to log in in the browser We failed to log you in   Somet...

Maxim

Spotify Star

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prices in Kazakhstan

I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the prices for the Spotify subscription are too high, w...

Newbie

I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the ...

MafeG

Spotify Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Address form not shown on payment page

CountryUSA DeviceWindows and Iphone My Question or IssueThe address form not shown on payment page. I have tried different devices and different internet network. Please help me !

Casual Listener

Country USA   Device Windows and Iphone   My Question or Issue The address form not shown on payment page. I have tried different devices and different internet network. Please ...

Maxim

Spotify Star

402 Views

3 replies

0 likes

  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 Month trial

I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium, it even says i paid when i go to payment receipts ...

Newbie

I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium,...

MafeG

Spotify Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to a student's plan

For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system says that I have already taken advantage of this opportunity...

Newbie

  For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system s...

Alex

Spotify Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed Error

PlanFree(Trying to get premium)CountryIndiaDeviceWindows PC and Redmi 9 Operating SystemWindows 11 and Android 10 My Question or IssueHi everyoneSo I am trying to get 3 month free premium trial which is available on my account but as I put my card in...

Newbie

Plan Free(Trying to get premium) Country India Device Windows PC and Redmi 9  Operating System Windows 11 and Android 10    My Question or Issue Hi everyone So I am trying t...

MafeG

Spotify Legend

1646 Views

2 replies

1 likes

  • 1646 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify premium for students - Slovakia (again)

PlanPremiumCountrySlovakia Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia? This question was already asked here, here and here. Each time it was dismissed with words "but Spotify is wor...

Newbie

Plan Premium Country Slovakia  Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia?   This question was already asked ...

itsfanzai

Newbie

3066 Views

2 replies

4 likes

  • 3066 Views
  • 2 replies
  • 4 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

Casual Listener

  Plan Premium 3 months for 9.99 Country   Device chromebook and pixel phone Operating System chrome os, android os   i've tried to buy the plan on my phone and on my laptop....

AlejaR

Moderator

4208 Views

16 replies

2 likes

Payment
Subscription
  • 4208 Views
  • 16 replies
  • 2 likes

Superuser Contribution Another transaction pending

PlanFree/PremiumCountryNetherlandsDeviceHuawei P30lite, Acer Nitro PCOperating SystemWindows 10 My Question or IssueHello,I just bought the 3 months for free deal, but for some reason there is another transaction pending in my bank account. The pictu...

Casual Listener

  Plan Free/Premium Country Netherlands Device Huawei P30lite, Acer Nitro PC Operating System Windows 10   My Question or Issue Hello, I just bought the 3 months for free deal, ...

Jeremy

Spotify Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to subscribe without free trial?

Hello,I'd like to signup for Spotify premium, however, when browsing through the subscription plans, it always defaults to 3 month free trial. Isn't there some way to just go straight to paying for Premium? This might seem like a no-brainer to some, ...

Newbie

Hello, I'd like to signup for Spotify premium, however, when browsing through the subscription plans, it always defaults to 3 month free trial. Isn't there some way to just go straight to paying for...

OscarDC

Moderator

2586 Views

3 replies

0 likes

  • 2586 Views
  • 3 replies
  • 0 likes

Solved!! [iOS] Spotify premium

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve done it so many times I’ve memorized my card info.

Newbie

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve d...

Maxim

Spotify Star

483 Views

1 replies

0 likes

iOS
  • 483 Views
  • 1 replies
  • 0 likes