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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192992 Views

123 replies

12 likes

  • 192992 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22011 Views

28 replies

4 likes

  • 22011 Views
  • 28 replies
  • 4 likes

Change from a Family premium plan to another Family premium plan

Hi, I'm part of a Family premium plan for years now, but, in the last 2 years, many things changed. I want to quit the actual Family premium plan I'm in because the administrator is my ex boyfriend. 2 other members of the Premium family plan come wit...

Visitor

Hi, I'm part of a Family premium plan for years now, but, in the last 2 years, many things changed. I want to quit the actual Family premium plan I'm in because the administrator is my ex boyfriend....

Maxim

Spotify Star

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

why can't i purchase premium?

says something went wrong & to try again, tried multiple times

Visitor

says something went wrong & to try again, tried multiple times

Maxim

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas como hacerle para pagar solo una??

M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??

Visitor

M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??

GuiltMachine

Regular

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find my family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium I can’t remember my email and password so I can’t find my family plan. Country Device(iPhone 8, Samsung Galaxy 9, Macboo...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium  I can’t remember my email and password so I can’t find m...

Yordan

Moderator

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution I moved to duo at the weekend but have been charged for my premium today.

I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged?Thanks

Visitor

I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged? Thanks

Elena

Moderator

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution help me please

Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in place, but then I return home and send me what I * ***...

Casual Listener

Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in pla...

Jeremy

Spotify Legend

3326 Views

6 replies

0 likes

  • 3326 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagué el plan premium para 3 meses y solo me dieron 1 mes

PlanPremiumCountryMexicoDeviceSamsung Galaxy a32Operating SystemAndroid My Question or IssuePagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda cerca de mi casa donde normalmente pago el Spotify, esta vez quise pagar el...

Visitor

Plan Premium Country Mexico Device Samsung Galaxy a32 Operating System Android   My Question or Issue Pagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda...

Elena

Moderator

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelación y reembolso

Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta

Visitor

Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta

Jeremy

Spotify Legend

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify attempted a bank charge without permission

My bank reported an attempted charge to my account for Spotify. I did not approve and now my card has been locked. Not ideal. If this was Spotify attempting, this does not create a good customer experience nor excite me to come back to Spotify as a p...

Visitor

My bank reported an attempted charge to my account for Spotify.  I did not approve and now my card has been locked.  Not ideal.  If this was Spotify attempting, this does not create a ...

Alex

Spotify Legend

961 Views

1 replies

0 likes

  • 961 Views
  • 1 replies
  • 0 likes

Going from family subscription to solo or duo

I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs.I'm planning to move and start ny own solo or duo subscription. Will I be able to retain my vast library of playlists and liked...

Visitor

I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs. I'm planning to move and start ny own solo or duo subscription. Will I b...

Maxim

Spotify Star

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

my spotify acc show me that I don't have duo sub, but I do

hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!

Casual Listener

hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!

Maxim

Spotify Star

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Switching subscriptions easily

Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?

Newbie

Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?

Maxim

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

we are full time travelers couple and we would like to have duo account. is it possible?

PlanPremium duoCountryturkeyDevice(Samsung Galaxy s10+,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Premium duo Country turkey Device (Samsung Galaxy s10+, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

I purchased spotify duo for my kids who both live at home. Now son can't jo

Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?

Visitor

Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?

Maxim

Spotify Star

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Duo invite does not work. I keep getting an error message.

"There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried on all web browsers, and on my iPhone. He has sent t...

Casual Listener

"There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried o...

Maxim

Spotify Star

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards dont work anymore

PlanPremiumCountry canadaDevicelg G4)Operating Systemandroid My Question or Issue so ive tried two separate prepaid visas, neither have been accepted and i dont know why. doesnt tell me why, just says there was an error. this was working for the past...

Newbie

Plan Premium Country  canada Device lg G4) Operating System android   My Question or Issue  so ive tried two separate prepaid visas, neither have been accepted and i dont kno...

Alex

Spotify Legend

613 Views

3 replies

2 likes

  • 613 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Is the three months of free premium on Samsung promotion still active?

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A02sOperating SystemAndroid My Question or IssueI was going to sign up with the free three months Samsung promo on my new phone but I can't find the option any more, I have not yet had Spotify premium an...

Casual Listener

Plan Free/Premium Country USA Device Samsung Galaxy A02s Operating System Android   My Question or Issue I was going to sign up with the free three months Samsung promo on my new phone...

CMitchell317

Newbie

2844 Views

4 replies

0 likes

promotion
  • 2844 Views
  • 4 replies
  • 0 likes