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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5858 Views
  • 23 replies
  • 2 likes
  • 5858 Views
  • 23 replies
  • 2 likes

Superuser Contribution Unable to see my payments for premium

PlanPremiumCountrySweden My Question or IssueI am unable to see my payments. I need to print out a receipt for my payments.The "Receipts" menu option on the left has dissapeared.

  • Newbie
  •   Plan Premium Country Sweden     My Question or Issue I am unable to see my payments.  I need to print out a receipt for my payments. The "Receipts" menu option on the ...
  • Elena
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Random Music Play?

I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot (even if i havent picked slipknot/NiN?

  • Visitor
  • I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora)  like if I picked lets say Korn and then it'll play like a NiN or Slipknot ...
  • Emilia_8
  • Community Legend
  • 902 Views
  • 3 replies
  • 0 likes
  • 902 Views
  • 3 replies
  • 0 likes

Re: Cancelling a 3 month spotify "trial" which cost 9.99

Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gratis, si cancelo pone que la sub termina hoy día 30

  • Visitor
  • Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gr...
  • Billy-J
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Cancelling premium and going to free dates don't match up.

How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case that would be 7/13/2020. However, when I go to cancel...

  • Newbie
  • How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case th...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

No puedo canjear mi tarjeta de regalo

Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla PlanFree/PremiumCountryDurango, mexico DeviceiPhone 11 Operatin...

  • Visitor
  • Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla  Plan ...
  • Billy-J
  • Spotify Star
  • 897 Views
  • 1 replies
  • 0 likes
  • 897 Views
  • 1 replies
  • 0 likes

"Something went wrong" when trying to activate premium free trial

Hi there, I am trying to activate a free 3-month trial of Premium. Country = Canada, current plan = free. I am using an iPhone 7. I have filled in all the relevant payment information (tried multiple cards - all active) on both my iPhone and my deskt...

  • Visitor
  • Hi there,   I am trying to activate a free 3-month trial of Premium. Country = Canada, current plan = free. I am using an iPhone 7.   I have filled in all the relevant payment informati...
  • Izzy987
  • Visitor
  • 285 Views
  • 1 replies
  • 1 likes
  • 285 Views
  • 1 replies
  • 1 likes

Solved!! Student discount premium in the UAE

PlanFreeCountryUAEDevice(iPhone XR)Operating System(iOS 13) Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscription plan. Will Spotify be adding student discount subscription plan in th...

  • Casual Listener
  • Plan Free Country UAE Device (iPhone XR) Operating System (iOS 13)   Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscrip...
  • b__el__s
  • Casual Listener
  • 5444 Views
  • 2 replies
  • 3 likes
  • Student
  • 5444 Views
  • 2 replies
  • 3 likes

Solved!! Do Premium months add?

Hello.My 3-month Premium will expire on 15 of August. About a week ago I received another promotional offer to upgrade again to 3-months Premium (valid only until the end of June). If I upgrade today, will my Premium be extended for another 3 months ...

  • Casual Listener
  • Hello. My 3-month Premium will expire on 15 of August. About a week ago I received another promotional offer to upgrade again to 3-months Premium (valid only until the end of June). If I upgrade tod...
  • Hedzik
  • Casual Listener
  • 542 Views
  • 4 replies
  • 0 likes
  • Premium
  • 542 Views
  • 4 replies
  • 0 likes

Superuser Contribution Showing monthly subscription even after purchasing annual subscription

Plan - Spotify PremiumCountry - India Device( Oneplus 6T and Macbook Pro )Operating System(Android, Mac OS) I was already having Monthly subscription of Spotify Premium, but recently I purchased the annual subscription with some offer. The payment wa...

  • Visitor
  •   Plan - Spotify Premium Country - India   Device ( Oneplus 6T and Macbook Pro ) Operating System (Android, Mac OS)   I was already having Monthly subscription of Spotify...
  • Elena
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change card for payment

Hi,Trying to change my card for payment. Following the instructions saying "log on and click update, the page showed doesn't allow me to proceed...It just say "remember that changing your payment methot does not activate, upgrade or extend your accou...

  • Newbie
  • Hi, Trying to change my card for payment. Following the instructions saying "log on and click update, the page showed doesn't allow me to proceed... It just say "remember that changing your payment...
  • Ivan
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with the transaction of the 3 month premium account

I have a free Student account and was trying to get the 3 months premium account of ₹119. Initially I tried many times but the card couldn't go through. So I tried a different card and the money got deducted from the bank. It did not activate the pre...

  • Visitor
  •  I have a free Student account and was trying to get the 3 months premium account of ₹119. Initially I tried many times but the card couldn't go through. So I tried a different card and the mone...
  • Elena
  • Moderator
  • 1087 Views
  • 3 replies
  • 0 likes
  • 1087 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I am being charged 9,99 but I still have the student discount for 4,99

I did the verification through Sheer and got a mail telling me that everything was okay. I was already charged 4,99 twice, but this month I was charged 9,99 instead of 4,99. PlanPremium (for Student?)CountryAustria

  • Casual Listener
  • I did the verification through Sheer and got a mail telling me that everything was okay. I was already charged 4,99 twice, but this month I was charged 9,99 instead of 4,99.   Plan Premium (f...
  • Petya
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Solved!! Receipt not sent after redeeming gift card

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemiOS 13.5.1 My Question or IssueI just redeemed a 6 month Spotify gift card and it it worked but there were no email about the receipt. I even tried to look in spam but it wasn’t there.

  • Regular
  • Plan Premium Country Canada Device iPhone 6s Operating System iOS 13.5.1   My Question or Issue I just redeemed a 6 month Spotify gift card and it it worked but there were no email abo...
  • Billy-J
  • Spotify Star
  • 643 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
    Receipts
  • 643 Views
  • 3 replies
  • 0 likes

Necesito ayuda, hola?

quiero contratar spotify premium pero al ingresar los datos de la tarjeta me dice que "ha ocurrido un error en el pago. " a que se puede deber esto????

  • Visitor
  • quiero contratar spotify premium pero al ingresar los datos de la tarjeta me dice que "ha ocurrido un error en el pago. " a que se puede deber esto????
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Subscription cancel

Plan : Premium Country : Czech Republic Device : Xiaomi Redmi Note 7Operating System : Android 9 Hi, just got my 3 months free premium.I wanted to check if I can cancel subscription anytime. (That's not the problem)I can't find cancel button or anyth...

  • Regular
  • Plan : Premium  Country : Czech Republic   Device : Xiaomi Redmi Note 7 Operating System : Android 9   Hi, just got my 3 months free premium. I wanted to check if I can can...
  • Boratt
  • Regular
  • 779 Views
  • 7 replies
  • 0 likes
  • 779 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Moving from student premium account to family premium account

Hi. My son has the Student Premuim account. I'd like to set up a Family premium account which includes him as it works out cheaper. What's the procedure? Do I cancel his Direct Debit??? He's scared he'll lose all his playlists when he moves over!!

  • Regular
  • Hi. My son has the Student Premuim account. I'd like to set up a Family premium account which includes him as it works out cheaper. What's the procedure? Do I cancel his Direct Debit??? He's scared h...
  • Petya
  • Community Legend
  • 1200 Views
  • 7 replies
  • 0 likes
  • 1200 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premiums not working

Spotify UsernameiaretronicPlanFree/PremiumCountry AustraliaDeviceiPhone 6Operating SystemNot sure My Question or Issue I lately got Spotify Premium on my phone and low and behold, it doesn't work. I've tried restarting my phone, logging out of my acc...

  • Casual Listener
  • Spotify Username iaretronic Plan Free/Premium Country  Australia Device iPhone 6 Operating System Not sure   My Question or Issue   I lately got Spotify Premium on my ...
  • Petya
  • Community Legend
  • 589 Views
  • 6 replies
  • 0 likes
  • 589 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Payment not taken

Hi, My Spotify Premium subscription through PayPay, should be taken on the 16th of the month. As of now, the 25th of July; this months subscription hasn't yet been billed. Any idea why?

  • Casual Listener
  • Hi, My Spotify Premium subscription through PayPay, should be taken on the 16th of the month. As of now, the 25th of July; this months subscription hasn't yet been billed. Any idea why?
  • Petya
  • Community Legend
  • 1699 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 1699 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium Sign Up

I am trying to sign up for Spotify Premium (I have free now) and every time I enter my payment method, I'm met with an error message and asked to try again later. I've tried with a different credit card over multiple days and still the same message. ...

  • Visitor
  • I am trying to sign up for Spotify  Premium (I have free now) and every time I enter my payment method, I'm met with an error message and asked to try again later. I've tried with a different cr...
  • Ivan
  • Spotify Legend
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Unable to upgrade to Premium

None of my bank cards are accepted. All my cards are valid and active. The issue has persisted for multiple days and attempts, as well as through the incognito browser mode. Canada Windows 10

  • Visitor
  • None of my bank cards are accepted. All my cards are valid and active.  The issue has persisted for multiple days and attempts, as well as through the incognito browser mode.   Cana...
  • OneByBoo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes