Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 105485 Views
- 70 replies
- 8 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Free Spotify is not available in Cambodia but if I upgrade my account to Premium, will it work? I just moved here and my Spotify has stopped working after 14 days.
When will Spotify come to Nepal? I would love to help bring it to Nepal. Couldn't find any other way to send this message. Anybody can help? I miss my playlist.
Hello, I have bank card, opened in Uzbekistan, and I want get Spotify Premium so much, but apparently, this country not supported Can someone help me please, I love listen music so much
Hi, I'd like to buy my friend's daughter a gift card for a subscrition to Spotify for a her birthday but she lives in Africa. I am seeing her here in the UK so if she downloads the app and redeems her gift card whilst in the UK will she still be able...
i live in Mongolia, we don't have your service. i have opened a Spotify account using VPN, when i've opened location was showing Australia. I'm more than willing to pay for the Premium access and premium quality. but i cannot pay for it due to your l...
For Christmas I got a 6 month gift card and I redeemed it but I checked my bank and ive been charged for premium for the past two months. The gift card balance is no where to be seen and it wont let me enter it again. I reached out only to get a auto...
PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...
PlanPremDeviceMultipleOperating SystemAndroid Oreo My Question or IssueWhy am I forced to press that? No option to say no thanks.
PlanFree/PremiumCountrySouth AfricaDeviceHuawei Y7 2019, Lenovo ThinkBook 15-IILOperating SystemAndroid 8.1, Windows 10 My Question or IssueI can't pay for Spotify duo with a credit card. I'm not a Vodacom user and it only allows me to pay with mobil...
PlanFree (previously Premium+Headspace)CountryNetherlands My Question or IssueHi! Unfortunately I forgot to pay the direct debit for my Spotify + Headspace subscription. When I was downgraded to free I went to the website to re-activate the promotion...
When i made my spotify account, i was in england but now im back in "seychelles" my country and it doesnt show seychelles as an option when it ask for your country
Hi everybody,I have been in nairobi since January, I have spotify premium, spotify worked until two days ago and now I cant even log in anymore.Please help! I need my music!!
PlanFree/PremiumCountry jamaica Device Samsung Galaxy s7 edge (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi i would like to know how i can pay for premium from jamaic...
I had spotify on my previous phone. Now I want to install it on my new phone and I can't. I'm currently living in Georgia (country) Is it imposssnbile to install it? even using my polish phone number?
PlanFree/PremiumCountryGreeceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Huawei Y7 Prime 2020Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.0.0 My Question or IssueI received a notification regarding my premium payment....
Hello,i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information. spotify auto change my subscription from premium to duo premium, why? if i need to change my subscription i can do it ...
Good morning,I have the free version of Spotify on my desktop and on my android device. Everything connected and works great. Love the service!! Ok... I want to upgrade. I live on Curacao, approximately 40 miles north of Venezuela, between Bonaire & ...
CountryArmenia My Question or IssueSpotify now open in Russia and cis Armenia = cis but I cant use spotify, how can i solve this problem?
Country: Armenia Device(iPhone 11 Pro Max)Operating System(iOS 13.) My Question or Issue Hi dear Spotify team.I really hope this message will be shared in your slack channels, and product, marketing and monetization teams will take this into account....
Hi, so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to the standard support. I tried to follow the solutions fro...