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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55546 Views
  • 23 replies
  • 4 likes
  • 55546 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33862 Views
  • 19 replies
  • 2 likes
  • 33862 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23206 Views
  • 12 replies
  • 1 likes
  • 23206 Views
  • 12 replies
  • 1 likes

Premium canceled early?

Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực phẩm là một trong những cách thiết thực nhất giúp ...

  • Newbie
  • Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực...
  • A_Musicophile
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Premium Duo

I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. We are both at the same address and the exact same a...

  • Casual Listener
  • I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. W...
  • worhan666
  • Music Fan
  • 4825 Views
  • 17 replies
  • 13 likes
  • 4825 Views
  • 17 replies
  • 13 likes

My gift card code isn’t working

PlanPremiumCountry DeviceiPhone XOperating System My Question or IssueI’ve tried everything but my gift card isn’t working.

  • Newbie
  • Plan Premium Country   Device iPhone X Operating System   My Question or Issue I’ve tried everything but my gift card isn’t working.
  • Bethany_Dawn
  • Community Legend
  • 126 Views
  • 1 replies
  • 1 likes
  • 126 Views
  • 1 replies
  • 1 likes

As s current Spotify Premium user, can i add Hulu?

PlanPremiumCountry: USAOperating SystemWindows 10My Question or IssueIf i am a current Spotify premium user, am i eligible for the free Hulu add on?

  • Newbie
  •   Plan Premium Country: USA Operating System Windows 10 My Question or Issue If i am a current Spotify premium user, am i eligible for the free Hulu add on?
  • Bethany_Dawn
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Was being charged $5.99 for premium, then signed up for Hulu ("on us"), now $9.99

PlanPremiumCountryUSA Device Operating SystemWindows 7 My Question or IssueCurrently being charged $4.99/month for Premium (being an early subscriber to Spotify). Logged into my account online, and was shown an "activate Hulu" notice. I then checked ...

  • Newbie
  • Plan Premium Country USA   Device   Operating System Windows 7   My Question or Issue Currently being charged $4.99/month for Premium (being an early subscriber to Spotify)....
  • A_Musicophile
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Me cobran doble suscripción y solo tengo una cuenta

Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble Ya cancelé el servicio porque no pude solucionar el tema

  • Newbie
  • Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble 😞 Ya cancelé el servicio porque no pude solucionar el tema    
  • Brunelicia
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Compre una tarjeta de regalo, y no puedo canjearla

El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema

  • Newbie
  • El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema 
  • Brunelicia
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

SMART subscription in Student discount help

I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pesos subscription in Student Discount but after all t...

  • Casual Listener
  • I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pes...
  • aleccc
  • Casual Listener
  • 161 Views
  • 4 replies
  • 0 likes
  • 161 Views
  • 4 replies
  • 0 likes

Spotify charges my removed account

I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.

  • Casual Listener
  • I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me. 
  • nyfhvö
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Student Discount Not Applied

Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verified. I'm basically overpaying for nothing. Although some pos...

  • Newbie
  • Hello!  So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verifie...
  • OneByBoo
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • student discount
  • 219 Views
  • 1 replies
  • 0 likes

Google Home offer in Canada

PlanPremiumCountryCanada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadians. I bought a yearly subscription at the beginning of the year and see tha...

  • Newbie
  •   Plan Premium Country Canada   Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadian...
  • altesien
  • Casual Listener
  • 366 Views
  • 1 replies
  • 3 likes
  • Other
  • 366 Views
  • 1 replies
  • 3 likes

Account Change

PlanPremiumCountryCanada DeviceLG G6Operating SystemOreo My Question or Issue*Update - managed to find the chat option and an agent helped me with this. Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and rede...

  • Newbie
  • Plan Premium Country Canada   Device LG G6 Operating System Oreo   My Question or Issue *Update - managed to find the chat option and an agent helped me with this.   Is t...
  • OneByBoo
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Can't make Spotify stop charging me for closed premium account

Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting unsatisfactory responses like the one attached. This is rhid...

  • Newbie
  • Hi.   I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting ...
  • OneByBoo
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Family Plan - Same country or same address?

PlanPremiumCountryBrazilDevice(Samsung Galaxy S8+)Operating System(Android 9) My Question or IssueSo, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-Answers/Can-I-get-some-help-with-my-Premium-for-Family-plan/ta-p/1215266/high...

  • Newbie
  • Plan Premium Country Brazil Device (Samsung Galaxy S8+) Operating System (Android 9)   My Question or Issue So, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-A...
  • Billy-J
  • Spotify Star
  • 840 Views
  • 1 replies
  • 0 likes
  • 840 Views
  • 1 replies
  • 0 likes

Prepaid Premium Cancellation

PlanPremium CountryIndia DeviceMacbook Pro 2019 Operating SystemMacOSX I activated Spotify Premium in India but I want to change over to another country where I live. (Because it has more content than in India) Help sections everywhere mention to can...

  • Casual Listener
  • Plan Premium   Country India   Device Macbook Pro 2019   Operating System MacOSX   I activated Spotify Premium in India but I want to change over to another country wh...
  • Billy-J
  • Spotify Star
  • 603 Views
  • 3 replies
  • 0 likes
  • 603 Views
  • 3 replies
  • 0 likes

Charged twice when change Premium trial to Family program, in Taiwan

PlanFree/PremiumCountryTaiwan I live in Taiwan.I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill form my VISA, it shows that Spotfy had charged me twice, NT 149 and NT...

  • Casual Listener
  • Plan Free/Premium Country Taiwan   I live in Taiwan. I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill fo...
  • hoyingray
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Charged twice when changing credit card

PlanPremium StudentCountryBrazil DeviceMoto Z PlayOperating SystemAndroid 8 My Question or IssueHello everyone. Four days ago I've changed the credit card used in my subscription. Then I was charged 10 reais (Brazil currency), which hasn't reversed y...

  • Newbie
  • Plan Premium Student Country Brazil   Device Moto Z Play Operating System Android 8   My Question or Issue Hello everyone. Four days ago I've changed the credit card used in my s...
  • Nico
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

4DAC9D19-1FBA-4651-A3E2-CC1BAF1BF8F4.png 3A5D0C8C-6A15-4660-92DA-8B921F23788B.jpeg 1E5010EA-8D98-47A1-93FA-13186ECA4799.jpeg 2DC9CE61-CF9A-4C89-962E-0F2683EDDE6C.jpeg
  • Casual Listener
  • Good evening  so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
  • Billy-J
  • Spotify Star
  • 598 Views
  • 3 replies
  • 0 likes
  • Family Plan Issue
    payment issues
    Payment Problems
    spotify free
  • 598 Views
  • 3 replies
  • 0 likes

Is fair to HK Premium Account?

PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...

JP ACCOUNT.jpg
  • Casual Listener
  •   Plan Premium Country Hong Kong   Device N/A Operating System N/A   My Question or Issue   Why the Only US And JP Account can use lyrics function, many Eng...
  • OneByBoo
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Error en el pago de suscripcion

Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...

  • Casual Listener
  • Buen Dia,  El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...
  • Jose_M
  • Spotify Star
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes