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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75235 Views

20 replies

100 likes

  • 75235 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140266 Views

69 replies

10 likes

Premium for Family
  • 140266 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80622 Views

89 replies

4 likes

  • 80622 Views
  • 89 replies
  • 4 likes

Something went wrong. Please try again when buying premium

I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doing it on different devices, I've tried clearing cach...

Visitor

I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doin...

ReCel

Gig Goer

451 Views

2 replies

1 likes

  • 451 Views
  • 2 replies
  • 1 likes

Sharing my premium subscription temporarily in a car

Plan: PremiumCountry: US DeviceiPhone11Operating SystemiOS 15 I have a premium subscription and often go on drives with my friends who are not premium users. I would like them to play music while I am driving. For this, I am looking for a feature of ...

Visitor

Plan: Premium Country: US   Device iPhone11 Operating System iOS 15   I have a premium subscription and often go on drives with my friends who are not premium users. I would ...

Maxim

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of Premium with no warning

PlanWas Premium until I was kicked outCountry: Brazil DeviceSamsungOperating SystemAndroid My Question or IssueI was a Premium client for years, and every month on the 19th I would get a receipt from Spotify. Until yesterday, June 19th, when instead ...

Visitor

  Plan Was Premium until I was kicked out Country: Brazil     Device Samsung Operating System Android   My Question or Issue I was a Premium client for years, and ever...

user-removed

Not applicable

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium or Spotify Business

I was hoping if someone could help me. I am trying to get Spotify for a local church but I don't know which to get. Is it okay for me to get Spotify Premium or am I required to get Spotify Business? The only thing I want to do is just play gospel tra...

Casual Listener

I was hoping if someone could help me. I am trying to get Spotify for a local church but I don't know which to get. Is it okay for me to get Spotify Premium or am I required to get Spotify Business? ...

Maxim

Spotify Star

920 Views

1 replies

0 likes

  • 920 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Porque no puedo activar los 3 meses premiun samsung gratis?

Compre un s22 ultra y dice que tengo 3 meses de spotify premiun y trato de ingresar mi tarjeta de debito y me sale que ya los utilice, como puede ser eso?

Newbie

Compre un s22 ultra y dice que tengo 3 meses de spotify premiun y trato de ingresar mi tarjeta de debito y me sale que ya los utilice, como puede ser eso?

Eni

Moderator

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Family Plan does not work on separate devices/speakers

PlanPremium/Family PlanCountryUSDeviceDesktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium Plan, and my daughters and wife have free accounts. Several times...

Regular

Plan Premium/Family Plan Country US Device Desktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...

Stacymaharg

Visitor

2637 Views

7 replies

0 likes

Family Plan
  • 2637 Views
  • 7 replies
  • 0 likes

Superuser Contribution Everytime i try to buy the premium subscription it doesnt work

im trying to buy the 10$ premium subscription and after i fill out my information it says "Something went wrong. Please try again." im sure ive put my information down right and have tried different cards but it just doesn't work. does anyone know wh...

Visitor

im trying to buy the 10$ premium subscription and after i fill out my information it says "Something went wrong. Please try again." im sure ive put my information down right and have tried different ...

Alex

Spotify Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

I can't get my address to verify even though it's right.

I want to upgrade to Spotify premium, but no matter how I enter my address it won't accept it. It's getting really frustrating!

Visitor

I want to upgrade to Spotify premium, but no matter how I enter my address it won't accept it. It's getting really frustrating!

Billy-J

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

How do I unsubscribe

I had a free trial and don’t want it

Visitor

I had a free trial and don’t want it

Billy-J

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

I keep getting ads while listening to my podcast, eventhough I pay for prem

I am currently playing for spotify premium but everithing I listen to a podcast that is longer than 30 minutes, add come up

Visitor

I am currently playing for spotify premium but everithing I listen to a podcast that is longer than 30 minutes, add come up

Billy-J

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

family premium plan

PlanFree/PremiumCountryNigeria DeviceAndroid Operating SystemAndroid My Question or IssueI'm trying to join a family premium account through the invite link and it's telling me I can only join one every year. this is my original family premium plan a...

Visitor

Plan Free/Premium Country Nigeria  Device Android  Operating System Android    My Question or Issue I'm trying to join a family premium account through the invite link a...

Maxim

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had Spotify premium and it switched to free. Then I payed for 9,99 euro…

I saw that it switched so I payed for a new subscription so I really hope that I don’t pay extra this month… really weird

Visitor

I saw that it switched so I payed for a new subscription so I really hope that I don’t pay extra this month… really weird

Kiril

Moderator

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan cancellation

Hi my premium Spotify family plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?

Casual Listener

Hi my premium Spotify family plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a ...

Kiril

Moderator

656 Views

3 replies

0 likes

  • 656 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Cómo puedo obtener un reembolso?

Acabo de realizar la compra para mi hija y poco después me dijo que no la necesitaba, esto fue hoy mismo ¿Cómo puedo hacer para obtener el reembolso? Espero su respuesta rapido, por favor.

Visitor

Acabo de realizar la compra para mi hija y poco después me dijo que no la necesitaba, esto fue hoy mismo ¿Cómo puedo hacer para obtener el reembolso? Espero su respuesta rapido, por favor.

Kiril

Moderator

4035 Views

1 replies

0 likes

  • 4035 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why it doesnt give me premium

The translaction is complited and it still showes me that i have a free account, I tried loggin out amd loggin in still doesnt help.

Visitor

The translaction is complited and it still showes me that i have a free account, I tried loggin out amd loggin in still doesnt help.

Kiril

Moderator

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes