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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19392 Views
  • 27 replies
  • 4 likes
  • 19392 Views
  • 27 replies
  • 4 likes

I cancelled the subscription i don’t want it at all

basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify

  • Newbie
  • basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify 
  • Maxim
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Please activate year subscription option for Russian users

Dear Spotify!I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not to limit it instead. Would it be possible to make yea...

  • Newbie
  • Dear Spotify! I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not ...
  • VlaKor
  • Casual Listener
  • 1003 Views
  • 2 replies
  • 8 likes
  • 1003 Views
  • 2 replies
  • 8 likes

Gift code activation

I bought an gift card on a russian online shopping site Ozon.ru . And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it says the page is not found. Can i still activate premium or ...

  • Newbie
  • I bought an gift card on a russian online shopping site Ozon.ru .  And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it say...
  • Billy-J
  • Spotify Star
  • 466 Views
  • 1 replies
  • 2 likes
  • 466 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Payments in Russia

Plan: PremiumCountry: Russia Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe card MIR? If not, can I pay for three-month subscription in advance...

  • Newbie
  • Plan: Premium Country: Russia   Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe ...
  • Alex
  • Spotify Legend
  • 2475 Views
  • 2 replies
  • 5 likes
  • Subscription payment options
  • 2475 Views
  • 2 replies
  • 5 likes

Sudden change of plan while updating payment info

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button...

  • Newbie
  • I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscr...
  • ZeroArc
  • Newbie
  • 683 Views
  • 2 replies
  • 1 likes
  • 683 Views
  • 2 replies
  • 1 likes

Superuser Contribution Change duo account into personal prenium account

I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal premium account.When I try to change the type of ac...

  • Visitor
  • I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal ...
  • Alex
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using spotify student now for over a year and my subscription has changed back to...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Vasil
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Help with my spotify plan for 2months free for 9.99$

Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where does it appear that I have two months free?Here I attach some...

  • Newbie
  • Hi Community, I need help!   I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where d...
  • Fukify
  • Newbie
  • 1755 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 1755 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for regular subscription and student subscription

I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. This has been going on for several months and is unfa...

  • Newbie
  • I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. Th...
  • Elena
  • Moderator
  • 366 Views
  • 3 replies
  • 1 likes
  • 366 Views
  • 3 replies
  • 1 likes

Superuser Contribution Subscription HELP PLEASE

PlanPremium DuoCountryUSA My Question or IssueI have been signed up with Premium Duo & everything was fine until today. I recieved an email saying my card was denied. I got the card changed but what I didn't notice was that instead of renewing my Pre...

  • Casual Listener
  •   Plan Premium Duo Country USA   My Question or Issue I have been signed up with Premium Duo & everything was fine until today.  I recieved an email saying my card was denie...
  • JJ2505
  • Casual Listener
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Subscriber but can't listen offline

PlanPremiumCountry PhilippinesDeviceLenovo A5000Operating System Android My Question or Issue I am a Premium Subscriber but when I try to listen to my downloaded music/playlist offline, my playlists are greyed out.

  • Newbie
  • Plan Premium Country  Philippines Device Lenovo A5000 Operating System  Android    My Question or Issue  I am a Premium Subscriber but when I try to listen to my do...
  • Yordan
  • Moderator
  • 1952 Views
  • 3 replies
  • 0 likes
  • 1952 Views
  • 3 replies
  • 0 likes

Superuser Contribution I canceled the free trial, and added payed premium, but now it says it's going back to the free plan

I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the trial ends, but I don't know if this is a visual b...

  • Casual Listener
  • I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the...
  • Eni
  • Moderator
  • 666 Views
  • 3 replies
  • 0 likes
  • 666 Views
  • 3 replies
  • 0 likes

Superuser Contribution How long does it usually take

Free/PremiumCountryNew Zealand Device(Samsung Galaxy 9,)Operating System(Windows 10,etc.) My Question or IssueHow long does it normally take for a new plan to kick in? I had a sub through my telco but now I've changed telco plans I've lost the free s...

  • Newbie
  •   Free/Premium Country New Zealand   Device (Samsung Galaxy 9,) Operating System (Windows 10,etc.)   My Question or Issue How long does it normally take for a new plan to ki...
  • Alex
  • Spotify Legend
  • 6811 Views
  • 1 replies
  • 1 likes
  • 6811 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can´t cancel premium subscription

Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, and I want to cancel. I didn´t registered or pay th...

  • Newbie
  • Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, ...
  • Ver
  • Spotify Legend
  • 804 Views
  • 2 replies
  • 3 likes
  • 804 Views
  • 2 replies
  • 3 likes

Superuser Contribution No puedo cancelar mi suscripción premium

Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi plan, y lo que yo quiero es cancelar. No me regist...

  • Newbie
  • Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi...
  • Alex
  • Spotify Legend
  • 1189 Views
  • 1 replies
  • 0 likes
  • 1189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Update

I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is. I'm trying to update my payment method, and when I click update under the subscription...

  • Casual Listener
  • I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is.   I'm trying to update my pa...
  • Elena
  • Moderator
  • 4190 Views
  • 20 replies
  • 14 likes
  • 4190 Views
  • 20 replies
  • 14 likes

Solved!! Gift card on a not premium account

Someone gifted me a gift card for 1 month of spotify premium. The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will activate it, my account will start a premium subscription o...

  • Casual Listener
  • Someone gifted me a gift card for 1 month of spotify premium.  The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will a...
  • Saphira1
  • Casual Listener
  • 616 Views
  • 2 replies
  • 0 likes
  • 616 Views
  • 2 replies
  • 0 likes

Superuser Contribution 30 Day offline

PlanFamily PremiumUSA DeviceIphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCorrect me if I’m wrong, after 30 days of offline, my music will automatically be removed from download: even if my plan is on auto renew...

  • Newbie
  • Plan Family Premium USA   Device Iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Correct me if I’m wrong, after 30 days of offline, ...
  • Eni
  • Moderator
  • 754 Views
  • 1 replies
  • 0 likes
  • 754 Views
  • 1 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

  • Visitor
  • The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 
  • Taylith
  • Community Legend
  • 452 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 452 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't make Duo work - address didn't match

PlanPremiumCountryFrance/GermanyDeviceAndroid phone My Question or IssueHi everyone, I've had a premium account for some years now, and I just upgraded to DUO. I am French, i'm paying my monthly fee with my paypal account, linked to my french bank ac...

  • Newbie
  •   Plan Premium Country France/Germany Device Android phone     My Question or Issue Hi everyone,   I've had a premium account for some years now, and I just upgraded t...
  • MafeG
  • Spotify Legend
  • 476 Views
  • 1 replies
  • 1 likes
  • 476 Views
  • 1 replies
  • 1 likes