Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 107652 Views
- 70 replies
- 9 likes
- 107652 Views
- 70 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Casual Listener
- 13217 Views
- 26 replies
- 2 likes
- 13217 Views
- 26 replies
- 2 likes
Solved!! Subscription Service
When will Spotify come to Nepal? I would love to help bring it to Nepal. Couldn't find any other way to send this message. Anybody can help? I miss my playlist.
- When will Spotify come to Nepal? I would love to help bring it to Nepal. Couldn't find any other way to send this message. Anybody can help? I miss my playlist.
-
-
- Spotify Star
- 517 Views
- 2 replies
- 0 likes
- 517 Views
- 2 replies
- 0 likes
Solved!! Help me get Spotify premium
Hello, I have bank card, opened in Uzbekistan, and I want get Spotify Premium so much, but apparently, this country not supported Can someone help me please, I love listen music so much
- Hello, I have bank card, opened in Uzbekistan, and I want get Spotify Premium so much, but apparently, this country not supported 😩 Can someone help me please, I love listen music so much 😳
-
-
- Spotify Star
- 434 Views
- 3 replies
- 2 likes
- 434 Views
- 3 replies
- 2 likes
UK Subscription for a person living in Malawi
Hi, I'd like to buy my friend's daughter a gift card for a subscrition to Spotify for a her birthday but she lives in Africa. I am seeing her here in the UK so if she downloads the app and redeems her gift card whilst in the UK will she still be able...
- Hi, I'd like to buy my friend's daughter a gift card for a subscrition to Spotify for a her birthday but she lives in Africa. I am seeing her here in the UK so if she downloads th...
-
-
- Spotify Star
- 308 Views
- 1 replies
- 0 likes
- 308 Views
- 1 replies
- 0 likes
Solved!! how to get premium from Mongolia?
i live in Mongolia, we don't have your service. i have opened a Spotify account using VPN, when i've opened location was showing Australia. I'm more than willing to pay for the Premium access and premium quality. but i cannot pay for it due to your l...
- i live in Mongolia, we don't have your service. i have opened a Spotify account using VPN, when i've opened location was showing Australia. I'm more than willing to pay for the Premium...
-
-
- Spotify Star
- 4148 Views
- 2 replies
- 4 likes
- 4148 Views
- 2 replies
- 4 likes
Gift card redeemed but not working
For Christmas I got a 6 month gift card and I redeemed it but I checked my bank and ive been charged for premium for the past two months. The gift card balance is no where to be seen and it wont let me enter it again. I reached out only to get a auto...
- For Christmas I got a 6 month gift card and I redeemed it but I checked my bank and ive been charged for premium for the past two months. The gift card balance is no where to be seen and it wont let ...
-
-
- Community Legend
- 343 Views
- 1 replies
- 0 likes
- 343 Views
- 1 replies
- 0 likes
Superuser Contribution Can't pay using Credit Card which was used once before
PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...
- Plan Free Country Bangladesh Device (iPhone 12, Macbook Pro 2019) Operating System (iOS 14, macOS) My Question or Issue I was under Family Plan(Plan Member, not the Plan Make...
-
-
- Spotify Legend
- 1013 Views
- 5 replies
- 0 likes
-
creditCardFailurePayment
- 1013 Views
- 5 replies
- 0 likes
Superuser Contribution Forced To Enable Notifications - Android
PlanPremDeviceMultipleOperating SystemAndroid Oreo My Question or IssueWhy am I forced to press that? No option to say no thanks.
- Plan Prem Device Multiple Operating System Android Oreo My Question or Issue Why am I forced to press that? No option to say no thanks.
-
-
- Spotify Legend
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Superuser Contribution I can't pay for Spotify duo with a credit card.
PlanFree/PremiumCountrySouth AfricaDeviceHuawei Y7 2019, Lenovo ThinkBook 15-IILOperating SystemAndroid 8.1, Windows 10 My Question or IssueI can't pay for Spotify duo with a credit card. I'm not a Vodacom user and it only allows me to pay with mobil...
- Plan Free/Premium Country South Africa Device Huawei Y7 2019, Lenovo ThinkBook 15-IIL Operating System Android 8.1, Windows 10 My Question or Issue I can't pay for Spotif...
-
-
- Spotify Legend
- 325 Views
- 1 replies
- 0 likes
- 325 Views
- 1 replies
- 0 likes
Superuser Contribution Cannot reactivate Premium + Headspace
PlanFree (previously Premium+Headspace)CountryNetherlands My Question or IssueHi! Unfortunately I forgot to pay the direct debit for my Spotify + Headspace subscription. When I was downgraded to free I went to the website to re-activate the promotion...
- Plan Free (previously Premium+Headspace) Country Netherlands My Question or Issue Hi! Unfortunately I forgot to pay the direct debit for my Spotify + Headspace subscripti...
-
-
- Spotify Legend
- 529 Views
- 3 replies
- 0 likes
- 529 Views
- 3 replies
- 0 likes
Solved!! Country not showing
When i made my spotify account, i was in england but now im back in "seychelles" my country and it doesnt show seychelles as an option when it ask for your country
- When i made my spotify account, i was in england but now im back in "seychelles" my country and it doesnt show seychelles as an option when it ask for your country
-
-
- Spotify Star
- 297 Views
- 2 replies
- 0 likes
- 297 Views
- 2 replies
- 0 likes
Superuser Contribution I am in kenya and I cant log in !
Hi everybody,I have been in nairobi since January, I have spotify premium, spotify worked until two days ago and now I cant even log in anymore.Please help! I need my music!!
- Hi everybody, I have been in nairobi since January, I have spotify premium, spotify worked until two days ago and now I cant even log in anymore. Please help! I need my music!!
-
-
- Spotify Star
- 1183 Views
- 3 replies
- 0 likes
- 1183 Views
- 3 replies
- 0 likes
Solved!! Payment from Jamaica
PlanFree/PremiumCountry jamaica Device Samsung Galaxy s7 edge (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi i would like to know how i can pay for premium from jamaic...
- Plan Free/Premium Country jamaica Device Samsung Galaxy s7 edge (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
-
-
- Spotify Star
- 840 Views
- 2 replies
- 0 likes
- 840 Views
- 2 replies
- 0 likes
Solved!! spotify in georgia (country)
I had spotify on my previous phone. Now I want to install it on my new phone and I can't. I'm currently living in Georgia (country) Is it imposssnbile to install it? even using my polish phone number?
- I had spotify on my previous phone. Now I want to install it on my new phone and I can't. I'm currently living in Georgia (country) Is it imposssnbile to install it? even using my polish phone number?
-
-
- Spotify Star
- 1660 Views
- 1 replies
- 1 likes
- 1660 Views
- 1 replies
- 1 likes
Superuser Contribution Spotify Premium Duo Payment Problem
PlanFree/PremiumCountryGreeceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Huawei Y7 Prime 2020Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.0.0 My Question or IssueI received a notification regarding my premium payment....
- Plan Free/Premium Country Greece Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Huawei Y7 Prime 2020 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 8.0.0 ...
-
-
- Spotify Legend
- 525 Views
- 2 replies
- 0 likes
-
Premium
- 525 Views
- 2 replies
- 0 likes
Superuser Contribution force to subsribe to duo premium ?
Hello,i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information. spotify auto change my subscription from premium to duo premium, why? if i need to change my subscription i can do it ...
- Hello, i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information. spotify auto change my subscription from premium to duo pr...
-
-
- Spotify Legend
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
Superuser Contribution Why is Spotify Premium NOT available in the Dutch Caribbean?
Good morning,I have the free version of Spotify on my desktop and on my android device. Everything connected and works great. Love the service!! Ok... I want to upgrade. I live on Curacao, approximately 40 miles north of Venezuela, between Bonaire & ...
- Good morning, I have the free version of Spotify on my desktop and on my android device. Everything connected and works great. Love the service!! Ok... I want to upgrade. ...
-
-
- Spotify Star
- 820 Views
- 2 replies
- 0 likes
- 820 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Spotify in Armenia (cis)
CountryArmenia My Question or IssueSpotify now open in Russia and cis Armenia = cis but I cant use spotify, how can i solve this problem?
- Country Armenia My Question or Issue Spotify now open in Russia and cis Armenia = cis but I cant use spotify, how can i solve this problem?
-
-
- Spotify Star
- 4580 Views
- 7 replies
- 1 likes
- 4580 Views
- 7 replies
- 1 likes
Solved!! Enable Spotify for Armenia
Country: Armenia Device(iPhone 11 Pro Max)Operating System(iOS 13.) My Question or Issue Hi dear Spotify team.I really hope this message will be shared in your slack channels, and product, marketing and monetization teams will take this into account....
- Country: Armenia Device (iPhone 11 Pro Max) Operating System (iOS 13.) My Question or Issue Hi dear Spotify team. I really hope this message will be shared in your slac...
-
-
- Spotify Star
- 1038 Views
- 2 replies
- 1 likes
- 1038 Views
- 2 replies
- 1 likes
Superuser Contribution Payed for giftcard, doesn't work
Hi, so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to the standard support. I tried to follow the solutions fro...
- Hi, so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to...
-
-
- Moderator
- 2725 Views
- 22 replies
- 0 likes
- 2725 Views
- 22 replies
- 0 likes
Superuser Contribution What are the requirements to grant the Spotify support for Sri Lanka?
PlanFree/PremiumSri Lanka Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe desperately need the subscription of Spotify account in Sri Lanka and we are ready to pa...
- Plan Free/Premium Sri Lanka Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We de...
-
-
- Spotify Star
- 626 Views
- 4 replies
- 1 likes
-
Sri Lanka Support
- 626 Views
- 4 replies
- 1 likes