Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71961 Views
  • 25 replies
  • 5 likes
  • 71961 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41839 Views
  • 19 replies
  • 2 likes
  • 41839 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29812 Views
  • 16 replies
  • 3 likes
  • 29812 Views
  • 16 replies
  • 3 likes

Spotify doesnt accept my redeem Code

PlanFree/PremiumCountryGermanyDevice Operating System My Question or IssueHey, I recently bought a redeem code at supermarket. I tried to activate premium, but it keeps saying there was a problem. I looked it up in help and followed the advices, but ...

  • Newbie
  • Plan Free/Premium Country Germany Device   Operating System     My Question or Issue Hey,  I recently bought a redeem code at supermarket. I tried to activate premium, ...
  • Jose_M
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Premium member but 5 ads in my poscasts!!!!

PlanPremiumCountryAustraliaDeviceSamsung 6 edgeOperating SystemAndroid My Question or IssueI have been listening to a new podcast Redhanded with my premium membership and it is full of ads, at the beginning in the middle and at the end. No banner and...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung 6 edge Operating System Android   My Question or Issue I have been listening to a new podcast Redhanded with my premium membership and it ...
  • Jose_M
  • Spotify Star
  • 616 Views
  • 5 replies
  • 0 likes
  • 616 Views
  • 5 replies
  • 0 likes

Overcharged me

I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled? Thanks

  • Newbie
  • I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled?   Thanks&n...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

I cancelled my subscription last month and they charged me this month anyway. I want a refund.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Missing payments will cause Hulu deal to be taken away

This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account.While traveling I lost my debit card. I canceled it, causing my Spotify payment to be rejected. I couldn't upda...

  • Newbie
  • This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account. While traveling I lost my debit card. I canceled it, c...
  • Billy-J
  • Spotify Star
  • 1026 Views
  • 1 replies
  • 1 likes
  • 1026 Views
  • 1 replies
  • 1 likes

Solved!! Student premium to Family premium

I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to put in the verification code and I cannot get hook...

  • Casual Listener
  • I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Solved!! Thinking about Premium, but have some questions

My question is this:I currently have the $10 a month Hulu Plan (Ad-Free)I currently have the Showtime Bundle through X-Finity CableI am a student;How would this affect my bill, since the package you are offering is the $5.99 (Ad-Supported) Hulu, and ...

  • Regular
  • My question is this: I currently have the $10 a month Hulu Plan (Ad-Free) I currently have the Showtime Bundle through X-Finity Cable I am a student; How would this affect my bill, since the pack...
  • Billy-J
  • Spotify Star
  • 477 Views
  • 9 replies
  • 0 likes
  • 477 Views
  • 9 replies
  • 0 likes

Paid, no subscription

My Question or IssueOne of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried logging out and back in. And most troubleshooting things, ...

  • Newbie
  • My Question or Issue One of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried loggi...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Being charged after card expired

PremiumUnited States DeviceMotorola Z2Macbook Air My Question or IssueSeveral months ago Spotify told me that my credit card expired (which it did) and that my Premium subscription would be paused until I updated my payment information. I had been us...

  • Casual Listener
  • Premium United States   Device Motorola Z2 Macbook Air   My Question or Issue Several months ago Spotify told me that my credit card expired (which it did) and that my Premium subsc...
  • Billy-J
  • Spotify Star
  • 1197 Views
  • 5 replies
  • 0 likes
  • 1197 Views
  • 5 replies
  • 0 likes

My payment keeps saying error

PlanFree/Premium trying to upgrade CountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)A8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssuePayment card keeps saying error

  • Newbie
  • Plan Free/Premium trying to upgrade  Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) A8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android ...
  • Billy-J
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Never received my free Google Home Mini from the US offer. Been over 7 months!

PlanPremiumCountryUS DeviceMacBook Pro My Question or IssueWe never received our free google home mini from the US promotion at the end of last year. There was an issue with it, and we chatted with Spotify support, MULTIPLE TIMES, and they said they ...

  • Newbie
  •   Plan Premium Country US   Device MacBook Pro   My Question or Issue We never received our free google home mini from the US promotion at the end of last year. There was an ...
  • Billy-J
  • Spotify Star
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

No access to account

PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...

  • Newbie
  •   Plan Free/Premium Country Canada Device iPhone 8plus Operating System iOS    My Question or Issue My daughter cannot access her account because she forgot her password and...
  • Billy-J
  • Spotify Star
  • 332 Views
  • 2 replies
  • 0 likes
  • Help
  • 332 Views
  • 2 replies
  • 0 likes

Subscription Spotify Premium Duo

PlanSpotify Premiun DuoCountryColombiaOperating SystemAndroidMy Question or IssueAfter entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month free, the system shows me the following error: "An error occurre...

  • Newbie
  • Plan Spotify Premiun Duo Country Colombia Operating System Android My Question or Issue After entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month...
  • OneByBoo
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Spotify Premium

PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 12 My Question or IssueI am not a premium member yet but do have a Spotify account with free membership and am planning to start the 7-day free trial. After that free trial has ended will...

  • Newbie
  •   Plan Free Country United States Device iPhone 6s Operating System iOS 12   My Question or Issue I am not a premium member yet but do have a Spotify account with free membership...
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

What r u billing me for???

None of the information below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

  • Newbie
  • None of the information below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Gal...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Cant download with premium

I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand! Thanks for help::)

  • Visitor
  • I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand! &nbsp...
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

0.99c per month for 3 months incorrect billing

PlanPremiumCountryIrelandDeviceHuawei p20 liteOperating SystemAndroid 8 My Question or IssueI signed up for 0.99c for 3 months and then it was due to increase to 9.99 euro thereafter, however I was charged 9. 99 on my second month. Can someone explai...

  • Newbie
  • Plan Premium Country Ireland Device Huawei p20 lite Operating System Android 8   My Question or Issue I signed up for 0.99c for 3 months and then it was due to increase to 9.99 euro th...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Spotify Double Charging Issue

PlanPremium CountryTurkey My Question or Issue Hello;I have noticed that both App Store and Spotify charge me per month and thus I have been paying double charge for my Spotify account. I contacted with Spotify for the return of the payments that I h...

  • Newbie
  • Plan Premium  Country Turkey     My Question or Issue   Hello; I have noticed that both App Store and Spotify charge me per month and thus I have been paying double char...
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Question about Family Account

Hi there, I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgrade to a family account would i lose this promotion and star...

  • Newbie
  • Hi there,   I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgr...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify isnt working

PlanFree/PremiumCountry Device Samsung Galaxy S9 My Question or IssueI paid for spotify for two months and did receive it. Spoke to someone on that chat and they fixed it. They asked my to pay for the first month and would add two free months. After ...

  • Casual Listener
  • Plan Free/Premium Country   Device  Samsung Galaxy S9     My Question or Issue I paid for spotify for two months and did receive it. Spoke to someone on that chat and the...
  • Peter
  • Spotify Legend
  • 762 Views
  • 3 replies
  • 0 likes
  • 762 Views
  • 3 replies
  • 0 likes