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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5274 Views
  • 23 replies
  • 2 likes
  • 5274 Views
  • 23 replies
  • 2 likes

1 month premium

I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basically i was charged 2 times. Pls chk into thsPlan Prem...

  • Regular
  • I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basical...
  • Billy-J
  • Spotify Star
  • 685 Views
  • 3 replies
  • 0 likes
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I stream my library to the student dorm radio

Hello! I'm an university student working as part of a student cuncil.At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where we give out gifts for those, who can not leave for the holida...

  • Newbie
  • Hello! I'm an university student working as part of a student cuncil. At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where w...
  • Elena
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • legal
    PPL
  • 309 Views
  • 1 replies
  • 0 likes

suscripción por 1 año "Yearly"

Hello community. I write because I bought the premium family plan but the one that lasts for 1 year.The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wedenesday 09th June (2021) approximately;And I can see t...

  • Casual Listener
  • Hello community. I write because I bought the premium family plan but the one that lasts for 1 year. The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wede...
  • Billy-J
  • Spotify Star
  • 533 Views
  • 4 replies
  • 0 likes
  • 533 Views
  • 4 replies
  • 0 likes

Zahlung fehlgeschlagen

Hi Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen. Jedoch ist sowohl mein Account auf Schweiz eingestellt und meine Revolut Kreditkarte mit dem einem Schweizer Konto hin...

  • Regular
  • Hi   Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen.   Jedoch ist sowohl mein Account auf Schweiz einges...
  • sackeret
  • Regular
  • 1325 Views
  • 9 replies
  • 0 likes
  • 1325 Views
  • 9 replies
  • 0 likes

Superuser Contribution Subscription not started even after payment

PlanPrepaid 129 for a month CountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI have paid for my prepaid premium subscription of 129/month but my subscription hasn't been started yet. Spotify is really lagging in terms of paym...

  • Regular
  • Plan Prepaid 129 for a month  Country India Device Note 5 pro Operating System (Android)   My Question or Issue I have paid for my prepaid premium subscription of 129/month but m...
  • Mario
  • Spotify Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Additional charge

My Question or IssueI have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.

  • Visitor
  •   My Question or Issue I have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

What is the Diamond symbol on Spotify Giftcard?

So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyone know what it might be?

  • Casual Listener
  • So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyon...
  • Billy-J
  • Spotify Star
  • 3014 Views
  • 7 replies
  • 0 likes
  • 3014 Views
  • 7 replies
  • 0 likes

Failed to subscribe with a Debit Master Card

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDevice(iPhone Operating System(iOS 13 ) My Question or IssueCouldn't subscribe to Students Plan with an SBI D...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device (iPhone 😎 Operating System (iOS 13 )...
  • Aqi1
  • Casual Listener
  • 505 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 505 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I purchase premium even if I'm already on a premium plan

PlanPremiumCountryIndia Device(OnePlus 5T)Operating System(Android Oreo) My Question or IssueI already have a premium subscription which ends in Aug 2020, however, there is a good offer which is currently on. I wud like to purchase that so that I don...

  • Visitor
  • Plan Premium Country India   Device (OnePlus 5T) Operating System (Android Oreo)   My Question or Issue I already have a premium subscription which ends in Aug 2020, however...
  • Ivan
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change Payment Method from Mobile to Credit Card

PlanPremiumCountryPhilippines My Question or IssueMy current payment method is on mobile and was hoping to switch back to Credit Card, but when selecting UPDATE on my Account Overview, it navigates to a page where I can only update which provider I'l...

  • Casual Listener
  • Plan Premium Country Philippines   My Question or Issue My current payment method is on mobile and was hoping to switch back to Credit Card, but when selecting UPDATE on my Account Overvie...
  • Elena
  • Moderator
  • 2009 Views
  • 2 replies
  • 1 likes
  • 2009 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cambio de cuenta

PlanPremiumCountryArgentinaDeviceXiaomi redmi note 8Operating SystemAndroid 9 / Miui global 11.0.4 My Question or IssueQuiero cambiar mi plan premium a premium duo y no me acepta. Me sale una notificación que dice "No fue posible cambiar tu plan. Est...

  • Visitor
  • Plan Premium Country Argentina Device Xiaomi redmi note 8 Operating System Android 9 / Miui global 11.0.4   My Question or Issue Quiero cambiar mi plan premium a premium duo y no me ac...
  • Elena
  • Moderator
  • 793 Views
  • 1 replies
  • 0 likes
  • 793 Views
  • 1 replies
  • 0 likes

Premium expired after 8 days...

Hi I bought a card for 1 month premium on 6/4/20 and today it reverted to free membership....what gives....

  • Casual Listener
  • Hi I bought a card for 1 month premium on 6/4/20 and today it reverted to free membership....what gives....
  • Billy-J
  • Spotify Star
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Error during signing up for 3 months trial

I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem. CountryCanada DevicePCOperating SystemWindows 10

  • Casual Listener
  • I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem.   Country Canada   Device PC Operating System ...
  • Billy-J
  • Spotify Star
  • 827 Views
  • 5 replies
  • 0 likes
  • 827 Views
  • 5 replies
  • 0 likes

Help. Can't find the option to pay by credit/debit card due to region settings.

PlanFreeCountryPhilippinesMy Question or IssueHello, I decided to switch accounts so I stopped the premium plan on my old account and planned to use the same debit card on my new account. Spotify showed a notif that I claimed the 3 months free trial ...

  • Casual Listener
  • Plan Free Country Philippines My Question or Issue Hello, I decided to switch accounts so I stopped the premium plan on my old account and planned to use the same debit card on my new account. S...
  • freecoffees
  • Casual Listener
  • 969 Views
  • 6 replies
  • 0 likes
  • 969 Views
  • 6 replies
  • 0 likes

Misleading advertising is a crime !!

undue charge, in a 3 month free promotion, spotify charged me $40.00, on the first day of free account ... this is criminal !!!PlanFree/PremiumCountryBrasilDevice(Moto, Samsung note Expert)Operating SystemAndroid, Windows 10.) My Question or Issue

  • Casual Listener
  • undue charge, in a 3 month free promotion, spotify charged me $40.00, on the first day of free account ... this is criminal !!! Plan Free/Premium Country Brasil Device (Moto, Samsung note ...
  • Billy-J
  • Spotify Star
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

Trying to subscribe to Premium but says Something went wrong please try again later

PlanPremiumCountryUSADevicePC, and IphoneOperating SystemiOS 10, Windows 10 My Question or IssueEverytime I try to update my payment details so Spotify can renew my Premium sub, it keeps giving me something went wrong please try again later, and I've...

  • Casual Listener
  •   Plan Premium Country USA Device PC, and Iphone Operating System iOS 10, Windows 10   My Question or Issue Everytime I try to update my payment details so Spotify can renew my P...
  • Billy-J
  • Spotify Star
  • 780 Views
  • 3 replies
  • 0 likes
  • 780 Views
  • 3 replies
  • 0 likes

I paid for premium on the wrong account. how do I fix this?

PremiumCanada Iphone XRIOS 13 I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to *snip* and had already paid for premium before I realized it was the wrong acc...

  • Visitor
  • Premium Canada   Iphone XR IOS 13   I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to&...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Fix
    Help
    paid
    Premium
  • 442 Views
  • 1 replies
  • 0 likes

Re: Song link opens the album and doesn't play

Hi there so I have this issue and I can’t seem to solve it and it’s very annoying I’ve been trying to solve it for about 4 months now and I can’t seem to please someone helppp so I want to upgrade to spotify premium but when I go to www.spotify.com/p...

  • Visitor
  • Hi there    so I have this issue and I can’t seem to solve it and it’s very annoying I’ve been trying to solve it for about 4 months now and I can’t seem to please someone helppp so I wan...
  • osornios
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Re: Non-car Bluetooth devices displaying in Car View mode

I have been changed wrongly since I got the new family plan. They have charged me 9,99€ like it’s was a premium account and on top of that I was also charged 14,99€ on my paypal account. Please contact me back, I need money back. Additionally I have ...

  • Visitor
  • I have been changed wrongly since I got the new family plan. They have charged me 9,99€ like it’s was a premium account and on top of that I was also charged 14,99€ on my paypal account. Please conta...
  • osornios
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Subscription payment

My Question or IssueI subscribed for a month through my debit card on may 12, 2020.. accidentally i paid twice... So i thought my extra payment will be carried out to another 1 month... Supposed to be my premium is only until june 12 but i overpayed ...

  • Visitor
  • My Question or Issue I subscribed for a month through my debit card on may 12, 2020.. accidentally i paid twice... So i thought my extra payment will be carried out to another 1 month... Supposed to...
  • osornios
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes