Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5291 Views
  • 23 replies
  • 2 likes
  • 5291 Views
  • 23 replies
  • 2 likes

Unable to use Spotify Citibank offer

PlanPremiumCountryIndia DeviceLenovo LegionOperating SystemWindows 10 My Question or IssueI recently bought the Spotify premium subscription at ₹119 per month. This month I read about the offer where Spotify premium is being offered for a full year f...

  • Newbie
  • Plan Premium Country India   Device Lenovo Legion Operating System Windows 10   My Question or Issue I recently bought the Spotify premium subscription at ₹119 per month. This mo...
  • Billy-J
  • Spotify Star
  • 1312 Views
  • 1 replies
  • 0 likes
  • 1312 Views
  • 1 replies
  • 0 likes

Premium is not working

PlanFree/PremiumCountryThe NetherlandsDevice(iPhone 8+, MacBook Air mid 2013, PS4)Operating System(iOS 13, macOS High Sierra.) I just bought Spotify premium but it doesn’t work. If I check the subscription page it says free, but I received an email w...

  • Visitor
  • Plan Free/Premium Country The Netherlands Device (iPhone 8+, MacBook Air mid 2013, PS4) Operating System (iOS 13, macOS High Sierra.)   I just bought Spotify premium but it doesn’t work...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just signed up for the 3 month premium trial but want to switch to student premium

PlanPremiumCountryUnited StatesOperating SystemWindows 10 & iOS My Question or IssueI just started my free 3 month trial of Spotify premium (I've been using the free version for a while) and would like to switch to the student version so that once th...

  • Casual Listener
  • Plan Premium Country United States Operating System Windows 10 & iOS   My Question or Issue I just started my free 3 month trial of Spotify premium (I've been using the free version ...
  • morontea
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Solved!! Pagamento

Eu fiz o pagamento via boleto bancário há 3 dias, mas a conta não foi ativada. No site de ajuda diz que pode levar até 5 dias úteis após receber a confirmação por email, mas não recebi a confirmação.Estou enviando ou comprovante de pagamento em anexo...

  • Casual Listener
  • Eu fiz o pagamento via boleto bancário há 3 dias, mas a conta não foi ativada. No site de ajuda diz que pode levar até 5 dias úteis após receber a confirmação por email, mas não recebi a confirmação....
  • lipe43215
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! premium

CountryEgypt Device(Samsung, galaxyJ7pro , 2017)Operating SystemAndroid 9 Pie My Question or IssueHey, I have a problem with subscribing to premium. I wanted to get the offer of 3 month for 49.99EGP but whenever i enter my credit card details it just...

  • Casual Listener
  •   Country Egypt  Device (Samsung, galaxyJ7pro , 2017) Operating System Android 9 Pie   My Question or Issue Hey, I have a problem with subscribing to premium. I wanted to get ...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 7 replies
  • 0 likes
  • 363 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment loads failure

I can't pay for my first premium account , I tired. 4 different devices , 2 different networks, the payment page keeps loading forever and never succeeded I have been trying now for 4 days in a rawMy credit card accepts international payments and its...

  • Visitor
  • I can't pay for my first premium account , I tired. 4 different  devices , 2 different networks, the payment page keeps loading forever and never succeeded  I have been trying now for&nbsp...
  • Mario
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Payment
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can US gift cards be redeemed by someone from EU ?

PlanFreeCountryRomaniaDeviceSamsung S7Operating SystemAndroid, Windows 10 My Question or IssueHi, I'd like to know if I buy an US gift card would I be able to redeem it since I'm in EU ? I've tried finding Europe giftcards but I didn't find any unfor...

  • Casual Listener
  • Plan Free Country Romania Device Samsung S7 Operating System Android, Windows 10   My Question or Issue Hi, I'd like to know if I buy an US gift card would I be able to redeem it since...
  • Girko2
  • Casual Listener
  • 1916 Views
  • 3 replies
  • 0 likes
  • 1916 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium account cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently on a premium account paying £9.99 per month with add free music. I am trying t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am cu...
  • Mario
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

There was two payments taken from my account this month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • odonnellcal
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Solved!! Paid for Premium, money is processed but not in receipts

PlanFree/PremiumCountry India DevicePixelOperating SystemAndroid Oreo My Question or IssueHi,I just paid for my yearly subscription for Premium through Google Pay using QR Code and the money got deducted but the account still shows as free. The trans...

  • Casual Listener
  • Plan Free/Premium Country India   Device Pixel Operating System Android Oreo   My Question or Issue Hi, I just paid for my yearly subscription for Premium through Google P...
  • rasras1
  • Casual Listener
  • 663 Views
  • 6 replies
  • 0 likes
  • 663 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution when do I get charged for the3 month premium trial for $9.99

PlanFree/PremiumCountry Device(iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...
  • Mario
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Cannot Subscribe using virtual debit card.

Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it showed me that my card doesn't support monthly billin...

  • Visitor
  • Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it sh...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Spotify won't let me pay

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe same as last month, Spotify is not letting me pay for my suscription. I did what you g...

  • Casual Listener
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The same ...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Keeping playlist vodafone subsciption

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, I enjoy Spotify premium as part of my vodafone ireland plan, I am due to upgrade my...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi the...
  • OviiiOne
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Premium with Hulu

I recently updated my payment information for my subscription, which is the grandfathered plan of spotify premium with hulu. After updating the info, it said that I was updated for spotify premium. Just premium. No hulu. This is a grandfathered plan ...

  • Newbie
  • I recently updated my payment information for my subscription, which is the grandfathered plan of spotify premium with hulu.   After updating the info, it said that I was updated for spotify p...
  • Billy-J
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Does 1-year subscription lose when I change country in payment?

I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or will it be charged when my current subscription end?

  • Visitor
  • I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or will ...
  • Billy-J
  • Spotify Star
  • 638 Views
  • 1 replies
  • 0 likes
  • country change
    Premium
    Subscription
  • 638 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium and still doesn't work!

Plan Paid for Premium Country India Device MacBook Air My Question or Issue Paid for Premium on 3 rd May and it still doesn't work. Money has been debited from my Paytm Account the same day.

  • Casual Listener
  •   Plan Paid for Premium  Country India Device MacBook Air   My Question or Issue Paid for Premium on 3 rd May and it still doesn't work. Money has been debited from m...
  • chkhosla
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

More music

PlanPremiumCountryPHDeviceiPhone 8 plus 2017 Macbook Air 11 inch Operating SystemiOS 13.4.1Mac OS CatalinaI'm wondering if Spotify can provide more Japanese music .One of my favorite genre is Japanese . Usually, my favorite artists provide Spotify us...

  • Regular
  •   Plan Premium Country PH Device iPhone 8 plus  2017 Macbook Air 11 inch  Operating System iOS 13.4.1 Mac OS Catalina I'm wondering if Spotify can provide more Japanese mu...
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Unable to pay for subscribtion

Plan3 mth PremiumCountry CanadaDevicePCOperating System Windows 10 My Question or IssueI am not able to chose a payment mothod. Both cr card and PayPal selection is showing the following error msg: Payment failed. Try again, or use a different paymen...

  • Newbie
  •   Plan 3 mth Premium Country  Canada Device PC Operating System  Windows 10  My Question or Issue I am not able to chose a payment mothod. Both cr card and PayPal select...
  • mannyfdz
  • Casual Listener
  • 749 Views
  • 8 replies
  • 2 likes
  • 749 Views
  • 8 replies
  • 2 likes

i need help for payment with picpay

hi, i would like to know how do i pay for Spotify with the payment code i made on Picpay! (I'm in Brazil)

  • Newbie
  • hi, i would like to know how do i pay for Spotify with the payment code i made on Picpay! (I'm in Brazil)  
  • Luan
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes