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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83275 Views
  • 30 replies
  • 5 likes
  • 83275 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45596 Views
  • 19 replies
  • 3 likes
  • 45596 Views
  • 19 replies
  • 3 likes

Superuser Contribution Problem with upgrading to Family Premium

PlanPremiumCountryGermanyDeviceDesktop and phoneOperating System(Android, Windows X, etc.) My Question or IssueI bought a 6 months subscriptions with a 60€ card from Spotify itself that I bought in the shop, that I activated on spotify.com/premium. I...

  • Newbie
  • Plan Premium Country Germany Device Desktop and phone Operating System (Android, Windows X, etc.)   My Question or Issue I bought a 6 months subscriptions with a 60€ card from Spo...
  • Petya
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Joined a Premium Family plan, but still got charged for my Premium subscription

PlanPremiumCountryUKDeviceGoogle Pixel 4Operating SystemAndroid My Question or IssueHi,I have Spotify Premium and recently joined a Premium Family plan (I'm a member, not the owner), but still got charged for my Premium subscription. When I go to my ...

  • Casual Listener
  •   Plan Premium Country UK Device Google Pixel 4 Operating System Android   My Question or Issue Hi, I have Spotify Premium and recently joined a Premium Family plan (I'm a membe...
  • Bittencourt
  • Spotify Star
  • 465 Views
  • 5 replies
  • 0 likes
  • 465 Views
  • 5 replies
  • 0 likes

18app

Salve,vi contatto in quanto ho riscontrato problemi nel pagamento con il mio buono 18app.Oggi alle 17:30 ho creato un buono di 120 euro con il mio profilo 18app precisamente scegliendo ‘Musica Registrata’.Ho inserito poi il codice come coupon richied...

  • Visitor
  • Salve, vi contatto in quanto ho riscontrato problemi nel pagamento con il mio buono 18app. Oggi alle 17:30 ho creato un buono di 120 euro con il mio profilo 18app precisamente scegliendo ‘Musica Re...
  • OneByBoo
  • Rising Star 4
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Signed up for premium subscription, but seem to be being charged for family subscription?

Hi there, I signed up for premium but for some reason I am on family plan and being charged accordingly. I am the only person who uses this so would like to please ammend this and be reimbursed accordingly. Any ideas on how I can do this? Thank you

  • Newbie
  • Hi there,    I signed up for premium but for some reason I am on family plan and being charged accordingly. I am the only person who uses this so would like to please ammend this and be r...
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Updated Payment, No Longer Have HULU Access

PlanPremiumCountryUSDeviceLG TV, Note 9, PS4, Amazon Fire HD, Blah blah My Question I lost my wallet and had to order new cards. I received my credit card and updated my payment card. I received the warning messages, but my accounts were never cancel...

  • Casual Listener
  • Plan Premium Country US Device LG TV, Note 9, PS4, Amazon Fire HD, Blah blah     My Question  I lost my wallet and had to order new cards. I received my credit card and update...
  • KossB
  • Roadie
  • 1922 Views
  • 5 replies
  • 1 likes
  • access
    Hulu
    No longer
    Premium
    Subscription
  • 1922 Views
  • 5 replies
  • 1 likes

Superuser Contribution Free Google Home Mini

HiI applied for the free google home mini and received the email from Spotify but when i followed the link the page crashed now if I try again the discount is not added at checkout even though I have not purchased the device. Any advice?

  • Casual Listener
  • Hi I applied for the free google home mini and received the email from Spotify but when i followed the link the page crashed now if I try again the discount is not added at checkout even though I ha...
  • Eboyiii
  • Casual Listener
  • 2293 Views
  • 15 replies
  • 2 likes
  • 2293 Views
  • 15 replies
  • 2 likes

Solved!! Existing customer, eligible for google home mini, no way to obtain???

PlanPremiumCountryCanadaDevice(several)Operating System(several) My Question or IssueThe website cleary states that anyone signing up for or with an existing premium account is entitled to a free google mini. How do you go about this as an existing c...

  • Newbie
  • Plan Premium Country Canada Device (several) Operating System (several)   My Question or Issue The website cleary states that anyone signing up for or with an existing premium account ...
  • alisaidi
  • Visitor
  • 1568 Views
  • 5 replies
  • 0 likes
  • 1568 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Subscription

Can I subscribe to Spotify Premium using a credit card from another country, and will my current premium account be terminated after I move?

  • Newbie
  • Can I subscribe to Spotify Premium using a credit card from another country, and will my current premium account be terminated after I move?
  • Petya
  • Community Legend
  • 765 Views
  • 2 replies
  • 0 likes
  • 765 Views
  • 2 replies
  • 0 likes

Superuser Contribution While trying renew premium subscription error state the my Card details are not registered

PlanFree/PremiumCountryIndiaDevice(Mi)Operating System( Android Marshmello) My Question or IssueHi ,I have purchased premium subscription in the month of Sept-2019.However while whiel trying to renew the subscription again for the current month its g...

  • Casual Listener
  • Plan Free/Premium Country India Device (Mi) Operating System ( Android Marshmello)   My Question or Issue Hi , I have purchased premium subscription in the month of Sept-2019.How...
  • Petya
  • Community Legend
  • 1170 Views
  • 7 replies
  • 0 likes
  • 1170 Views
  • 7 replies
  • 0 likes

Superuser Contribution Slovakia one time payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, MacbookPro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is that i buy one month later a spotify premium with one time payment and then i cant buy it....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is that...
  • Petya
  • Community Legend
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Spurious Billing - no account information available

PlanFreeCountry Singapore DeviceMultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am getting double billed from Spotify and i cannot figure out why !Everymonth i see on my credit card bills, TWO charges from Spotif...

  • Newbie
  •   Plan Free Country Singapore    Device Multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)           My Question or Issue I ...
  • user-removed
  • Not applicable
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to cancel a subscription

I have recently moved back to Ausralia from the UK and have sinced signed up with a Premium account here with my new device, being an iPhone XR (iOS 13.1.2) however I am still be charged for my premium subscription in the UK, which was set up via an ...

  • Regular
  • I have recently moved back to Ausralia from the UK and have sinced signed up with a Premium account here with my new device, being an iPhone XR (iOS 13.1.2) however I am still be charged for my premi...
  • Petya
  • Community Legend
  • 509 Views
  • 4 replies
  • 0 likes
  • 509 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can’t get into my account so I just want to cancel my subscription

I woke up and realized that someone has changed my password without my permission. I tried to reset my password but I do not get the emails at all. I tried everything and now I just want to cancel my subscriptions. I don’t get charged for something t...

  • Visitor
  • I woke up and realized that someone has changed my password without my permission. I tried to reset my password but I do not get the emails at all. I tried everything and now I just want to cancel my...
  • Petya
  • Community Legend
  • 791 Views
  • 2 replies
  • 0 likes
  • 791 Views
  • 2 replies
  • 0 likes

Account issues Family premium

Hi, I hope anyone here can help. I just created a new account to use as a family account.However, after putting in my information and payment info, etc. I should get 3 months premium family for free but so far my account is still set to free I also c...

  • Visitor
  • Hi,   I hope anyone here can help. I just created a new account to use as a family account. However, after putting in my information and payment info, etc. I should get 3 months premium famil...
  • OneByBoo
  • Rising Star 4
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium propaganda

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • hwc-u90de8_me
  • Casual Listener
  • 622 Views
  • 4 replies
  • 0 likes
  • Premium
  • 622 Views
  • 4 replies
  • 0 likes

Solved!! Work on boat no internet for 6 weeks at a time

Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere with no internet connection or service I know offline...

  • Casual Listener
  • Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere wi...
  • Metalmad
  • Casual Listener
  • 616 Views
  • 5 replies
  • 0 likes
  • 616 Views
  • 5 replies
  • 0 likes

Charged $14.99 instead of $9.99

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueWhy am I suddenly charged $14.99 and why is my account showing Premium Family? I never signed up for Premium Family option nor switched to it. I have always...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 Pie   My Question or Issue Why am I suddenly charged $14.99 and why is my account showing Premium Family? I...
  • milestone121
  • Casual Listener
  • 840 Views
  • 4 replies
  • 1 likes
  • 840 Views
  • 4 replies
  • 1 likes

I got the promo for the google home mini and then cancelled the order by accident :(

Plan: PremiumCountry: Canada My Question or Issue:I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cancelled the order instead of changing the shipping address and now the promo cod...

  • Casual Listener
  • Plan: Premium Country: Canada     My Question or Issue: I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cance...
  • Crazymex33
  • Visitor
  • 624 Views
  • 4 replies
  • 3 likes
  • 624 Views
  • 4 replies
  • 3 likes

Premium Family became normal Premium after enlisting for Google Home Mini promotion

PlanPremium FamilyCountryUS Device / Operating SystemNot relevant, issue is across multiple platforms and account based My Question or IssueHello all, after enlisting for the promotion with the Google Home Mini it seems my account was changed from Pr...

  • Newbie
  • Plan Premium Family Country US   Device / Operating System Not relevant, issue is across multiple platforms and account based   My Question or Issue Hello all, after enlisting...
  • Bittencourt
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium duo es gratis 3 meses?

PlanPremium DuoCountryAsuncion Paraguay DeviceSamsung Galaxy A7 (2018) y Huawei P20Operating SystemAndroid My Question or IssueHemos accedido al servicio de spotify premium duo con la condicion de que eran 3 meses gratis pero me han estado cobrando y...

  • Casual Listener
  • Plan Premium Duo Country Asuncion Paraguay  Device Samsung Galaxy A7 (2018) y Huawei P20 Operating System Android   My Question or Issue Hemos accedido al servicio de spotify prem...
  • OneByBoo
  • Rising Star 4
  • 911 Views
  • 5 replies
  • 1 likes
  • 911 Views
  • 5 replies
  • 1 likes