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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60389 Views
  • 25 replies
  • 5 likes
  • 60389 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36062 Views
  • 19 replies
  • 2 likes
  • 36062 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27473 Views
  • 16 replies
  • 3 likes
  • 27473 Views
  • 16 replies
  • 3 likes

Payments to Spotify keep coming out of my account.

Hi,Payments to Spotify continue to come out of my credit card, (29th of each month) even though I have a free subscription. At some stage I had a Facebook linked account but that is closed. Also, my son used my credit card for a while for his premium...

  • Casual Listener
  • Hi, Payments to Spotify continue to come out of my credit card, (29th of each month) even though I have a free subscription. At some stage I had a Facebook linked account but that is closed. Also, m...
  • Garry4
  • Casual Listener
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

I've started a free trial and after a short period of time i was charged for premium.

PlanPremiumCountryIsraelDeviceiPhone X Operating SystemiOS 12.2 My Question or IssueI have started a free trial and after a short period of time i decided to buy premium expecting my free trial to stay and that i wouldn't be charged immidiately. Coul...

  • Newbie
  •   Plan Premium Country Israel Device iPhone X  Operating System iOS 12.2   My Question or Issue I have started a free trial and after a short period of time i decided to buy...
  • Jᴀᴄᴋ
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Spotifyed refusing to honor free home mini

So i'm from canada thepromotion sounded tempting, so i thought i'd give spotifyed a shot it always seemed interesting to me and a free home mini was a great motivater. so i get premium, they tell me its going to take a week or so til i get my code, s...

  • Casual Listener
  • So i'm from canada thepromotion sounded tempting,  so i thought i'd give spotifyed a shot it always seemed interesting to me and a free home mini was a great motivater.  so i get premium...
  • BurnzAll
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Conta premium errada

Assinei minha conta premium em uma outra conta minha, tem como transferir o premium pra conta que eu realmente uso?

  • Visitor
  • Assinei minha conta premium em uma outra conta minha, tem como transferir o premium pra conta que eu realmente uso?  
  • Bittencourt
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Paypal Account help

Good Morning Team I need some help with out spotify accounts, we manage over 13 spotify account within our organisation, we have a spotify account in each room with its own setup to give the office space background music. All spotify accounts are on ...

  • Newbie
  • Good Morning Team   I need some help with out spotify accounts, we manage over 13 spotify account within our organisation, we have a spotify account in each room with its own setup to give the...
  • Luan
  • Spotify Star
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Premium account changed to free

Hello everybody,I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.

  • Casual Listener
  • Hello everybody, I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.   &lt...
  • Billy-J
  • Spotify Star
  • 2544 Views
  • 5 replies
  • 0 likes
  • 2544 Views
  • 5 replies
  • 0 likes

If I want to gift a YEAR subscription, is a tacky pile of gift cards my only option?

Gift cards are so tacky. It has the price emblazoned all over it. Is there a more elegant way to give a year of Premium to someone. I cannot find any info! Plan - PremiumCountry - USA

  • Casual Listener
  • Gift cards are so tacky. It has the price emblazoned all over it. Is there a more elegant way to give a year of Premium to someone. I cannot find any info!  Plan - Premium Country - ...
  • Billy-J
  • Spotify Star
  • 1429 Views
  • 3 replies
  • 0 likes
  • 1429 Views
  • 3 replies
  • 0 likes

Samsung Galaxy S10 - 6 months free Spotify premium trial

Hello first post here. I am trying to redeem my 6 month free trial of Spotify premium that came with my purchase of my Galaxy S10. However when I try to redeem the offer, I get a message of 'It looks like you're not eligible for that offer, but we fo...

  • Newbie
  • Hello first post here.   I am trying to redeem my 6 month free trial of Spotify premium that came with my purchase of my Galaxy S10.   However when I try to redeem the offer, I get a me...
  • OneByBoo
  • Community Legend
  • 2101 Views
  • 1 replies
  • 0 likes
  • 2101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged twice this month?

I upgraded from a Premium subscription to a Premium for Family subscription this month. I appear to have been charged twice as follows: - My normal Premium charge of £9.99 was taken on 8th April- My new Premium for Family charge of £14.99 was taken o...

  • Casual Listener
  • I upgraded from a Premium subscription to a Premium for Family subscription this month. I appear to have been charged twice as follows:   - My normal Premium charge of £9.99 was taken on 8th A...
  • lexicat101
  • Casual Listener
  • 661 Views
  • 5 replies
  • 0 likes
  • 661 Views
  • 5 replies
  • 0 likes

Can't redeem Spotify/Google Mini Home deal - Canada

PremiumCanada Devices(Samsung Galaxy s7, XPS15)Operating System(Windows 10) My Question or IssueThere is a deal right now where spotify premium members in Canada can get a free google mini home, but every time I go to the following link it gives me a...

  • Newbie
  • Premium Canada   Devices (Samsung Galaxy s7, XPS15) Operating System (Windows 10)   My Question or Issue There is a deal right now where spotify premium members in Canada can get a...
  • Jᴀᴄᴋ
  • Roadie
  • 1348 Views
  • 3 replies
  • 0 likes
  • canada
    Google Home
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    Mini
  • 1348 Views
  • 3 replies
  • 0 likes

I need help!!! I just want to close my premium account, but it won’t let me complete the steps😡

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1330 Views
  • 5 replies
  • 0 likes
  • 1330 Views
  • 5 replies
  • 0 likes

Solved!! SMART/GLOBE as Payment

I want to pay by mobile. But there is no option for it. Can you please help me with this.

  • Newbie
  • I want to pay by mobile. But there is no option for it. Can you please help me with this.
  • Luan
  • Spotify Star
  • 1273 Views
  • 1 replies
  • 0 likes
  • 1273 Views
  • 1 replies
  • 0 likes

Google Home offer UK

PlanPremiumCountryUKDeviceMutipleOperating SystemMultiple I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successfully reserved by free google home. I heard nothing else, no emails, no updat...

  • Casual Listener
  • Plan Premium Country UK Device Mutiple Operating System Multiple   I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successful...
  • Billy-J
  • Spotify Star
  • 590 Views
  • 5 replies
  • 0 likes
  • 590 Views
  • 5 replies
  • 0 likes

Solved!! Error en plan duo

Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indica que debe volver a conectarse para entrar. Además ...

Screenshot_20190507-012114_Spotify.jpg Screenshot_20190507-012119_Spotify.jpg Screenshot_20190507-012128_Spotify.jpg
  • Casual Listener
  • Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indic...
  • Luan
  • Spotify Star
  • 2154 Views
  • 5 replies
  • 0 likes
  • 2154 Views
  • 5 replies
  • 0 likes

Spotify switched my student discount to premium

Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the actions that I’ve had to. Can I have the cash back...

  • Newbie
  • Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the...
  • OneByBoo
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

On the App subscription says Premium Trial But website says Premium Family?

PlanPremium Trial & Family PremiumCountry Device(iPhone 7 & iPad) My Question or IssueHi there, When I sign into the App on my phone my subscription says Premium Trial, because I registered for the trial, but then my husband created a family premium....

  • Newbie
  • Plan Premium Trial & Family Premium Country   Device (iPhone 7 & iPad)   My Question or Issue Hi there, When I sign into the App on my phone my subscription says Premium Tr...
  • OneByBoo
  • Community Legend
  • 314 Views
  • 1 replies
  • 1 likes
  • 314 Views
  • 1 replies
  • 1 likes

Family Plan Issue

PlanPremiumCountryUSADeviceIphoneXOperating System(iOS 10 My Question or IssueI received an email last week, asking to verify my address, which I did. Then I received an email saying that address was verified. Yesterday, another email was sent, indic...

  • Newbie
  • Plan Premium Country USA Device IphoneX Operating System (iOS 10   My Question or Issue I received an email last week, asking to verify my address, which I did. Then I received an emai...
  • OneByBoo
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Starbucks Partner Premium plan and Hulu

PlanPremium/StarbucksCountryUS My Question or IssueHi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premium account? If so, how do I access Hulu? Thanks!

  • Casual Listener
  • Plan Premium/Starbucks Country US   My Question or Issue Hi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premi...
  • Luan
  • Spotify Star
  • 6304 Views
  • 4 replies
  • 0 likes
  • 6304 Views
  • 4 replies
  • 0 likes

Solved!! Free Google home Mini Promotion?

PlanPremiumCountryCanadaI signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going on and how I am able to redeem for it? Thanks alot.

  • Newbie
  • Plan Premium Country Canada I signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going ...
  • Luan
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card not working. Customer Support Failure.

PlanPremium 30 day trailCountryUSADeviceDesktop PCOperating SystemWin 10 Pro Purchased a $30 gift card at Target. Card redemption fails with an error message that says "Something went wrong. Try again, or get help." I have been communicating with the...

  • Roadie
  •   Plan Premium 30 day trail Country USA Device Desktop PC Operating System Win 10 Pro   Purchased a $30 gift card at Target. Card redemption fails with an error message that says ...
  • Peter
  • Spotify Legend
  • 3841 Views
  • 6 replies
  • 0 likes
  • 3841 Views
  • 6 replies
  • 0 likes