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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1412 Views
  • 19 replies
  • 1 likes
  • 1412 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47346 Views
  • 20 replies
  • 3 likes
  • 47346 Views
  • 20 replies
  • 3 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

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  • Casual Listener
  • Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me.   I know this issue has been raised before, but its bee...
  • Peter
  • Spotify Legend
  • 11867 Views
  • 18 replies
  • 35 likes
  • plan
    Premium
  • 11867 Views
  • 18 replies
  • 35 likes

Spotify premium

I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that it’s not Spotify premium even though it said that ...

  • Casual Listener
  • I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that...
  • Billy-J
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Xbox Gamepass Ultimate + Spotify 6 months

I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible.

  • Visitor
  • I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible.       &nbs...
  • mosohodPeti
  • Composer
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution College isn't on Spotify Student

Country UKMy college isn't on the list but other colleges in my area are that are the same

  • Casual Listener
  • Country UK My college isn't on the list but other colleges in my area are that are the same
  • Zatoz
  • Casual Listener
  • 1330 Views
  • 4 replies
  • 0 likes
  • 1330 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium gift card

I have a premium family account and want to redeem a gift card for spotify premium. Are your help files seriously telling me that its impossible?

  • Newbie
  • I have a premium family account and want to redeem a gift card for spotify premium. Are your help files seriously telling me that its impossible?  
  • Petya
  • Community Legend
  • 492 Views
  • 2 replies
  • 1 likes
  • 492 Views
  • 2 replies
  • 1 likes

Solved!! Premium for 3 months free

Hello world. I had like to know what happens when you cancel your 3 month free subscription. Do you get another offer for a free subscription for the number of days left, or do you have to pay in order to return to Premium? - Spotify India user

  • Visitor
  • Hello world. I had like to know what happens when you cancel your 3 month free subscription. Do you get another offer for a free subscription for the number of days left, or do you have to pay in ord...
  • Bittencourt
  • Spotify Star
  • 752 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não recebi o e-mail de confirmação de pagamento

Paguei por boleto no dia 27/12 e já estamos no dia 02/01 e ainda não recebi nenhum e-mail de confirmação. Quando pesquiso eles só mostram soluções para quando se recebe o e-mail e ainda não disponibilizaram, mas no meu caso eu ainda não recebi o e-ma...

  • Casual Listener
  • Paguei por boleto no dia 27/12 e já estamos no dia 02/01 e ainda não recebi nenhum e-mail de confirmação. Quando pesquiso eles só mostram soluções para quando se recebe o e-mail e ainda não disponibi...
  • Petya
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution One year plan upgrade to Family

I was wrong click the Premium One Year by paypal. It charge me one year payment already. And I just change back to Premium Family. How is the payment fee for the plan? Will it refund to me? PlanPremiumCountryHong Kong DeviceIphone XS MaxOperating Sys...

  • Visitor
  • I was wrong click the Premium One Year by paypal. It charge me one year payment already. And I just change back to Premium Family. How is the payment fee for the plan? Will it refund to me?   ...
  • Mario
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Should I get a refund or wait for Spotify's response?

So I've been using Spotify monthly premium since last year, and I wanted to upgrade to a yearly subscriptionWhat I did:1. I bought and paid for the yearly premium (i didn't cancel the monthly premium)2. I check my current subscription status and foun...

  • Visitor
  • So I've been using Spotify monthly premium since last year, and I wanted to upgrade to a yearly subscription What I did: 1. I bought and paid for the yearly premium (i didn't cancel the monthly pre...
  • Mario
  • Spotify Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Misleading

hello there, I read other posts in the past where people had issues receiving their Google home mini and still getting their credit card charged. I recently subscribed to the individual premium subscription and my link on December 31st was sent to me...

  • Casual Listener
  •  hello there, I read other posts in the past where people had issues receiving their Google home mini and still getting their credit card charged. I recently subscribed to the individual premium...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 4 replies
  • 0 likes
  • 399 Views
  • 4 replies
  • 0 likes

Premium trial not working?

We have been using the free Spotify and wanted to trial the Premium individual. It says the trial setup was successful for Premium however nothing has changed. Our plan still says Spotify free and when we try to setup the trial again it now says we c...

  • Visitor
  • We have been using the free Spotify and wanted to trial the Premium individual.   It says the trial setup was successful for Premium however nothing has changed.  Our plan still says Spot...
  • OneByBoo
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Google Home Mini" offer canceled "Spotify Premium with Hulu"!

Individual PremiumUSAAll devices I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled. Is there any way to get Spotify+Hulu back? Thanks in advance!

  • Casual Listener
  • Individual Premium USA All devices   I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled.  Is there any way to...
  • Peter
  • Spotify Legend
  • 1470 Views
  • 6 replies
  • 0 likes
  • Google Home Mini
    Hulu
    Premium
  • 1470 Views
  • 6 replies
  • 0 likes

Superuser Contribution "Your free Google Mini is now available" just follow the links and pay $49?

PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueI got my email and tried to claim my free Google Assistant, but it want to charge me, why? I saw this question posted before, and wouldn't have posted this, ...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue I got my email and tried to claim my free Google Assistant, but it want to c...
  • Peter
  • Spotify Legend
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium with Hulu not working

PlanPremiumCountryUSADeviceWindows computer; Pixel 2XL; SonosOperating System Android Oreo, Windows, Sonos My Question or IssueMy Premium individual account shows that I have spotify with the free Hulu. My account page shows both Spotify and Hulu as ...

  • Songwriter
  • Plan Premium Country USA Device Windows computer; Pixel 2XL; Sonos Operating System  Android Oreo, Windows, Sonos   My Question or Issue My Premium individual account shows t...
  • Peter
  • Spotify Legend
  • 56735 Views
  • 17 replies
  • 6 likes
  • 56735 Views
  • 17 replies
  • 6 likes

Solved!!Superuser Contribution Google home mini shipped to wrong address

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 13 My Question or IssueAfter tracking my Fedex package, an error saying the package is being returned due to an invalid shipping address. After contacting Google support they had said to contact ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 13   My Question or Issue After tracking my Fedex package, an error saying the package is being returned due to an invalid...
  • Peter
  • Spotify Legend
  • 1084 Views
  • 4 replies
  • 0 likes
  • 1084 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Change Premium Family to Non Family Premium

PlanFamily PremiumCountryUSA Operating SystemWindows 10 My Question or IssueToday I have switched my plan from Premium to Premium Family. When I change it back I can't seem to change plans. Its like stuck with Premium for Family. When I change it, th...

  • Casual Listener
  • Plan Family Premium Country USA   Operating System Windows 10   My Question or Issue Today I have switched my plan from Premium to Premium Family. When I change it back I can't see...
  • dmp2460
  • Casual Listener
  • 698 Views
  • 4 replies
  • 0 likes
  • 698 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't pay with my MasterCard

I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.

  • Newbie
  • I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.
  • Petya
  • Community Legend
  • 913 Views
  • 3 replies
  • 0 likes
  • 913 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Currys 6 Months Offer

I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...

  • Visitor
  • I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
  • Peter
  • Spotify Legend
  • 1524 Views
  • 1 replies
  • 0 likes
  • 1524 Views
  • 1 replies
  • 0 likes