Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
IsabelaSantos
Casual Listener
149394 Views
100 replies
12 likes

149394 Views
100 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
17139 Views
27 replies
4 likes

17139 Views
27 replies
4 likes

Premium Family

Hi Spotify I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it after the individual premium after it expires? Thank you,Bianca...

Baianca_ns
Casual Listener
Hi Spotify 🙂 I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it ...
2021-06-07 6:14:26 PM
2021-06-08 8:34:40 PM
Luan
Spotify Star
1041 Views
3 replies
0 likes

1041 Views
3 replies
0 likes

Superuser Contribution paid transaction was made on my account without my knowledge

PlanPremiumCountryturkey Devicehuawei mate 20 liteOperating Systemandroid My Question or Issue Some time after I got my student premium account, I got a message from my bank stating that I made a $1.11 fee transaction even though I didn't. I canceled...

buse0kk
Visitor
Plan Premium Country turkey Device huawei mate 20 lite Operating System android My Question or Issue Some time after I got my student premium account, I got a message...
2021-06-07 11:21:21 AM
2021-06-08 9:22:55 AM
Alex
Spotify Legend
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

Superuser Contribution Bank Fraud via Spotify

Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify. I had provided no financial information to Spotify. This is an example of how Spotify has rogue entitie...

murphy777
Casual Listener
Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify. I had provided no financial information to Spo...
2021-06-06 2:11:21 AM
2021-06-06 2:57:05 PM
Mario
Spotify Legend
994 Views
1 replies
1 likes

994 Views
1 replies
1 likes

Superuser Contribution 3 months of free experience is not available.

PlanFreeCountryKoreaDeviceMacOperating SystemMacOS Big Sur 11.4 My Question or IssueHelloI signed up for a free three-month experience today.But when I entered the card information to experience it for free, it said, "I can't do it because I've done ...

user-removed
Visitor
Plan Free Country Korea Device Mac Operating System MacOS Big Sur 11.4 My Question or Issue Hello I signed up for a free three-month experience today. But when I entered the card i...
2021-06-05 2:08:22 PM
2021-06-06 10:40:15 AM
Ivan
Spotify Legend
559 Views
1 replies
0 likes

559 Views
1 replies
0 likes

Superuser Contribution Charged for incorrect plan

PlanPremium (Supposed to be Student)CountryUnited StatesDeviceN/AOperating SystemN/A My Question or IssueI was supposed to be on a student plan but for some reason I was charged for normal premium. I cancelled like less than an hour after being charg...

CodeStygian
Visitor
Plan Premium (Supposed to be Student) Country United States Device N/A Operating System N/A My Question or Issue I was supposed to be on a student plan but for some reason I was char...
2021-06-05 3:04:49 AM
2021-06-06 9:51:08 AM
Alex
Spotify Legend
516 Views
1 replies
0 likes

516 Views
1 replies
0 likes

Solved!! Fraudulent Activity - using bank details

PlanPremiumCountryUSA My Question or IssueI started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They asked me to inform Spotify of the fraudulent activity. How do I do that...

thewickedgrape
Casual Listener
Plan Premium Country USA My Question or Issue I started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They ask...
2018-12-06 2:49:02 PM
2021-06-06 1:53:37 AM
murphy777
Casual Listener
1305 Views
4 replies
0 likes

1305 Views
4 replies
0 likes

Superuser Contribution Spotify charging me an extra £9.99 a month?

When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this on my statement under ITUNES.COM/BILL ITUNES.COM IE (as i dow...

crits0fer77
Newbie
When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this o...
2018-04-15 11:35:00 AM
2021-06-06 1:41:14 AM
murphy777
Casual Listener
527 Views
2 replies
0 likes

527 Views
2 replies
0 likes

Superuser Contribution Changing from Premium to (DUO does not allow)

Plan 12,99/monthPremiumCountry BelgiumDevice: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system does not allow me to do so. I've even tried to change it to a Family-pack ou...

Ayoub
Newbie
Plan 12,99/month Premium Country Belgium Device: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system d...
2021-06-03 12:25:50 AM
2021-06-05 11:09:58 AM
Elena
Moderator
481 Views
1 replies
0 likes

481 Views
1 replies
0 likes

Superuser Contribution Проблема с подпиской из за 2 аккаунтов.

Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его. А потом решил, что после окончания буду пользовать...

zayac
Visitor
Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его....
2021-06-03 9:18:31 PM
2021-06-05 10:26:55 AM
Elena
Moderator
342 Views
1 replies
0 likes

342 Views
1 replies
0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

WorriedOfMK
Visitor
Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wante...
2021-05-09 10:56:36 AM
2021-06-03 5:19:29 PM
Luan
Spotify Star
493 Views
1 replies
0 likes
Mobile
Other

493 Views
1 replies
0 likes

Payment error

PlanPremiumCountrySpain DeviceXiaomi Redmi Note 9S My Question or IssueMy premium subscription payment is pending in PayPal. Everything was going well until I went back to the app and I got the payment error.I did all the steps that tsupport recommen...

Lopuga
Visitor
Plan Premium Country Spain Device Xiaomi Redmi Note 9S My Question or Issue My premium subscription payment is pending in PayPal. Everything was going well until I...
2021-06-03 1:08:26 PM
2021-06-03 5:17:10 PM
Luan
Spotify Star
661 Views
1 replies
0 likes

661 Views
1 replies
0 likes

Premium code

Hello,I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work. What can I do in this situation ? I don't want to inform this person about this problem, it...

KaMoze
Visitor
Hello, I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work. What can I do in this situation...
2021-06-02 8:18:15 PM
2021-06-03 6:35:27 AM
Billy-J
Spotify Star
501 Views
1 replies
0 likes

501 Views
1 replies
0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

JackfruitZero
Newbie
Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10 My Question or Issue I am trying to renew my Premium family subscription using a M...
2021-06-02 11:02:32 AM
2021-06-02 12:52:04 AM
Eni
Moderator
1091 Views
1 replies
0 likes
Credit Card
failed payment
master card
Payment
Premium
Subscription

1091 Views
1 replies
0 likes

Solved!! Switching from Premium to Duo

PlanDuoCountryUSADeviceiPhone 11Operating SystemiOS My Question or IssueI was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had already been taken from my bank account. I assumed when I changed plans that I wo...

carolinemross
Newbie
Plan Duo Country USA Device iPhone 11 Operating System iOS My Question or Issue I was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had alrea...
2021-06-02 9:51:10 PM
2021-06-02 11:03:57 PM
AdamDamon
Spotify Star
995 Views
1 replies
0 likes

995 Views
1 replies
0 likes

Solved!!Superuser Contribution Charged Twice for an unexpired premium

Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I really thought it was for free for the 1st month, but...

fitzgalenzoga
Casual Listener
Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I re...
2017-03-20 8:21:17 AM
2021-06-02 4:23:48 PM
Eni
Moderator
3178 Views
5 replies
0 likes

3178 Views
5 replies
0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

amanzrt
Visitor
I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...
2021-06-01 9:34:07 PM
2021-06-02 10:23:42 AM
Alex
Spotify Legend
3510 Views
1 replies
0 likes

3510 Views
1 replies
0 likes

Solved!!Superuser Contribution 3M Free Premium

PlanFreeCountryTurkeyOperating SystemWin-7My Question or IssueThe plan appears for 2 seconds, then disappears and I can't take action.

Yolster
Visitor
Plan Free Country Turkey Operating System Win-7 My Question or Issue The plan appears for 2 seconds, then disappears and I can't take action.
2021-06-01 3:10:47 PM
2021-06-02 9:24:25 AM
Mihail
Spotify Legend
529 Views
1 replies
0 likes

529 Views
1 replies
0 likes

Superuser Contribution Kado code wil niet verzilveren

Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat

1132200791
Visitor
Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat
2021-06-01 6:28:26 PM
2021-06-02 9:05:55 AM
Mihail
Spotify Legend
357 Views
1 replies
0 likes

357 Views
1 replies
0 likes

Solved!!Superuser Contribution I want to cancel the premium and subscription again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Thursdaycago
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2021-06-01 2:21:03 PM
2021-06-02 8:55:49 AM
Mihail
Spotify Legend
546 Views
2 replies
0 likes

546 Views
2 replies
0 likes

Superuser Contribution J'ai un abonnement étudiant mais je paie 9,99...

Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.

Pikajoo
Newbie
Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.
2019-05-03 11:15:00 AM
2021-06-01 10:12:52 PM
Théo57
Visitor
4891 Views
4 replies
0 likes

4891 Views
4 replies
0 likes

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