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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1495 Views
  • 19 replies
  • 1 likes
  • 1495 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47429 Views
  • 20 replies
  • 3 likes
  • 47429 Views
  • 20 replies
  • 3 likes

Gift card bought from 7-Eleven is not working

PlanFreeCountryMalaysia Device(iPhone X) Operating System(iOS 13) My Question or Issue Hi, I bought the spotify gift card from 7 eleven, but it doesn't work and shows an error with message "Something went wrong. Try again, or get help." Check with 7-...

  • Casual Listener
  • Plan Free Country Malaysia   Device (iPhone X)   Operating System (iOS 13)   My Question or Issue   Hi,   I bought the spotify gift card from 7 eleven, but it ...
  • Billy-J
  • Spotify Star
  • 2214 Views
  • 5 replies
  • 0 likes
  • 2214 Views
  • 5 replies
  • 0 likes

Something went wrong. Try again or get help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to take Spotify Premium Family 3 months trial. But after entering the OTP I am re...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am tr...
  • Billy-J
  • Spotify Star
  • 1167 Views
  • 3 replies
  • 0 likes
  • 1167 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Discount Already Redeemed

When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer

  • Visitor
  • When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer
  • Guido
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family utan testperiod

Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperioder?

  • Visitor
  •  Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperio...
  • Guido
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu cancelled after payment details updated 01/04/2020

PlanPremiumCountryUSA My Question or IssueI was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My bank account had been over drafted due to a billing mistake by my insur...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My ban...
  • Peter
  • Spotify Legend
  • 3716 Views
  • 8 replies
  • 2 likes
  • 3716 Views
  • 8 replies
  • 2 likes

[All Platforms][Subscription] Canceling 6 month trail early - will it continue?

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!

  • Visitor
  • I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!  
  • Billy-J
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 455 Views
  • 1 replies
  • 0 likes

Hulu cancelled when I updated payment for Spotify

Plan - PremiumCountry - USA Device - Macbook Pro 2014 I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I went to Hulu, and instead of hooking me up to another series about aliens,...

  • Casual Listener
  • Plan - Premium Country - USA   Device - Macbook Pro 2014   I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I wen...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini For Students Promo Code Not Sent/Working?

PlanStudent Premium PlanCountryUnited States My Question or IssueHello, all, hopefully you can help me out. I'm having some issues in getting the free Google Home Mini available to Student Premium accounts, namely that I never received a discount cod...

  • Casual Listener
  • Plan Student Premium Plan Country United States     My Question or Issue Hello, all, hopefully you can help me out.   I'm having some issues in getting the free Google Home Mi...
  • mosohodPeti
  • Composer
  • 722 Views
  • 3 replies
  • 2 likes
  • 722 Views
  • 3 replies
  • 2 likes

Superuser Contribution iade talebi

PlanPremiumCountryTürkiyeDevice(iPhone 7 Plus)Operating System(iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için aşağıda belirttiğim makbuz bilgilerime istinaden spotify aboneliğim için kredi kartımdan çekilen t...

  • Visitor
  •   Plan Premium Country Türkiye Device (iPhone 7 Plus) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue   spotify aile hesabına geçiş yapacağım için ...
  • Petya
  • Community Legend
  • 911 Views
  • 2 replies
  • 0 likes
  • fatura
    iade
    kredi kartı
  • 911 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promo Code Google Home Mini

I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the store. It told me the discount will be applied at chec...

  • Casual Listener
  • I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the sto...
  • Peter
  • Spotify Legend
  • 4321 Views
  • 11 replies
  • 1 likes
  • ghm
    google
    Google Home Mini
    promo
  • 4321 Views
  • 11 replies
  • 1 likes

Superuser Contribution How do i claim my Google mini?[US customer]

PlanPremiumCountryUS DeviceMac/IphoneOperating SystemMac My Question or IssueHey guys, I just signed up for an account with Spotify Premium and i am trying to claim my Google mini. Can someone please help me out here? When i try linking my Google and...

  • Casual Listener
  • Plan Premium Country US   Device Mac/Iphone Operating System Mac   My Question or Issue Hey guys,   I just signed up for an account with Spotify Premium and i am trying to...
  • Peter
  • Spotify Legend
  • 815 Views
  • 7 replies
  • 0 likes
  • 815 Views
  • 7 replies
  • 0 likes

spotify is attempting payment before monthly payment expires

Spoiler (Highlight to read) None of the below information is required.PlanPremiumCountryPhilippinesDeviceOppoOperating SystemAndroid My Question or IssueI have just paid last December 21, 2019 for monthly premium plan, but as early as December 30, 20...

  • Casual Listener
  •   None of the below information is required. Plan Premium Country Philippines Device Oppo Operating System Android   My Question or Issue I have just paid last December 21, 2019...
  • Billy-J
  • Spotify Star
  • 784 Views
  • 4 replies
  • 0 likes
  • 784 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Switched from private premium to family account - can i get a refund for the private premium?

Plan: PremiumCountry: Switzerland My Question or IssueHi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day that I got billed for the next month. Would it be possible to get this...

  • Casual Listener
  • Plan: Premium Country: Switzerland    My Question or Issue Hi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day ...
  • Petya
  • Community Legend
  • 762 Views
  • 7 replies
  • 0 likes
  • 762 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cannot sign up for Premium because I have already used my 3m free trial - no other options!!

Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I sign up? PlanFree/PremiumCountry Device(iPhone 8, S...

  • Casual Listener
  • Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I ...
  • Peter
  • Spotify Legend
  • 745 Views
  • 6 replies
  • 0 likes
  • 745 Views
  • 6 replies
  • 0 likes

Superuser Contribution Mobile Payment

The payment won't go through even though I have enough balance. PlanFree/PremiumCountryPhilippinesDeviceAsus M1 ProOperating SystemAndriod 9 My Question or Issue

  • Casual Listener
  • The payment won't go through even though I have enough balance.   Plan Free/Premium Country Philippines Device Asus M1 Pro Operating System Andriod 9   My Question or Issue &nbs...
  • Petya
  • Community Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution First National Bank (South Africa) cards does not get accepted

PlanPremiumCountrySouth AfricaMy Question or IssueI recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get accepted and this is not the first time it has happened. A lot ...

  • Casual Listener
  • Plan Premium Country South Africa My Question or Issue I recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get ac...
  • Peter
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

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  • Casual Listener
  • Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me.   I know this issue has been raised before, but its bee...
  • Peter
  • Spotify Legend
  • 11872 Views
  • 18 replies
  • 35 likes
  • plan
    Premium
  • 11872 Views
  • 18 replies
  • 35 likes

Spotify premium

I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that it’s not Spotify premium even though it said that ...

  • Casual Listener
  • I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that...
  • Billy-J
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Xbox Gamepass Ultimate + Spotify 6 months

I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible.

  • Visitor
  • I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible.       &nbs...
  • mosohodPeti
  • Composer
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution College isn't on Spotify Student

Country UKMy college isn't on the list but other colleges in my area are that are the same

  • Casual Listener
  • Country UK My college isn't on the list but other colleges in my area are that are the same
  • Zatoz
  • Casual Listener
  • 1331 Views
  • 4 replies
  • 0 likes
  • 1331 Views
  • 4 replies
  • 0 likes