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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15438 Views
  • 27 replies
  • 3 likes
  • 15438 Views
  • 27 replies
  • 3 likes

Superuser Contribution How to cancel my premium subscriptions ? I can't find " Change plan" under plan section

PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue

  • Visitor
  •   Plan Premium Country India   Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Buy Premium?? Help

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...

  • Newbie
  • I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Googl...
  • Jeremy
  • Spotify Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Code doesn't work

PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...

  • Newbie
  • Plan Premium Duo Country Switzerland  Device Vivo Nex S Operating System Android    My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each.  For the con...
  • Billy-J
  • Spotify Star
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes

[Android][Social] Volgende afschrift

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...

  • Casual Listener
  • Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...
  • Billy-J
  • Spotify Star
  • 974 Views
  • 3 replies
  • 0 likes
  • Android
    Social
  • 974 Views
  • 3 replies
  • 0 likes

Solved!! cancel premium

planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...

  • Regular
  • plan Premium   i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits. now my question is if i cancel my spotify premiu...
  • Brunelicia
  • Community Legend
  • 825 Views
  • 1 replies
  • 0 likes
  • 825 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in payment to renew subscription

PlanPremium FamilyCountrySpainDevice(Xiaomi Redmi + HP laptop)Operating SystemWindows 10 My Question or Issue Hello everyone, thank you very much, I think it is a frequent problem: a few days ago I received the typical message "we could not renew you...

SQS_3989_0-1616504210456.png
  • Casual Listener
  • Plan Premium Family Country Spain Device (Xiaomi Redmi + HP laptop) Operating System Windows 10   My Question or Issue   Hello everyone, thank you very much,   I think it ...
  • CarlosE
  • Moderator
  • 2786 Views
  • 12 replies
  • 0 likes
  • paymen
    renew subscription
  • 2786 Views
  • 12 replies
  • 0 likes

[All Platforms][Subscription][India] A recurring annual Premium subscription

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...

  • Casual Listener
  • I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...
  • Jose_M
  • Spotify Star
  • 662 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 662 Views
  • 1 replies
  • 0 likes

Family price increase

1 month ago I subscribed a family subscription and now Spotify increases its price. Is there a way to contact the customer support service (provided there is one)? Or is this the only way to ask some information?

  • Music Fan
  • 1 month ago I subscribed a family subscription and now Spotify increases its price.   Is there a way to contact the customer support service (provided there is one)? Or is this the only way to...
  • PaulMac
  • Roadie
  • 8027 Views
  • 8 replies
  • 5 likes
  • 8027 Views
  • 8 replies
  • 5 likes

Superuser Contribution Spotify + Hulu

Spotify Premium (USA) My Question or IssueToday (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went through. Immediately, I processed the payment with a new method...

  • Newbie
  • Spotify Premium (USA)   My Question or Issue Today (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went t...
  • Mihail
  • Spotify Legend
  • 596 Views
  • 2 replies
  • 0 likes
  • 596 Views
  • 2 replies
  • 0 likes

Fallo de la página, o de mi tarjeta

Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify

  • Visitor
  • Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify 
  • OneByBoo
  • Roadie
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

i'm being charged early

I bought premium for a year last september, but it says that my plan is ending in a few weeks

  • Visitor
  • I bought premium for a year last september, but it says that my plan is ending in a few weeks
  • OneByBoo
  • Roadie
  • 887 Views
  • 1 replies
  • 1 likes
  • 887 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution WANTED; "Premium Family", stuck with "Premium Individual"

Premium FamilySweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) Since there is a problem with payment with creditcard, the Spotify support activated a Premium subscription on my account for single user.(the proble...

  • Regular
  • Premium Family Sweden   Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10)   Since there is a problem with payment with creditcard, the Spotify suppo...
  • Mihail
  • Spotify Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Customer service

Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...

  • Casual Listener
  • Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...  
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Charged for the FREE trial month

PlanPremiumCountry - Canada DeviceiPhone Hi,I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At first I though the payment was on hold but it's been fully charged on my credit card.I never ...

  • Casual Listener
  •   Plan Premium Country - Canada   Device iPhone   Hi, I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At firs...
  • Billy-J
  • Spotify Star
  • 915 Views
  • 3 replies
  • 0 likes
  • 915 Views
  • 3 replies
  • 0 likes

Voucher is accepted, but not activated

PlanPremiumGermanyDevicePC, Motorola G5 PlusOperating SystemWindows 10, AndroidMy Question or IssueOn 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Premium account monthly. On the 23rd day of every month, an amount of 9,99 ...

  • Casual Listener
  • Plan Premium Germany Device PC, Motorola G5 Plus Operating System Windows 10, Android My Question or Issue On 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Prem...
  • FNick
  • Casual Listener
  • 1045 Views
  • 2 replies
  • 0 likes
  • 1045 Views
  • 2 replies
  • 0 likes

Superuser Contribution Joint Spotify and Headspace subscription

Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Headspace and Spotify subscription, every time I try, ...

  • Casual Listener
  • Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Hea...
  • Alex
  • Spotify Legend
  • 1826 Views
  • 3 replies
  • 0 likes
  • 1826 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Buy Premium

Hello,Why i cant buy a premium... everytime i tried to buy,it always gave me a message like this.

  • Casual Listener
  • Hello, Why i cant buy a premium... everytime i tried to buy, it always gave me a message like this.  
  • Ver
  • Spotify Legend
  • 744 Views
  • 3 replies
  • 0 likes
  • 744 Views
  • 3 replies
  • 0 likes

Cancel the Premium at the new bill day

My Question or IssueIs Spotify will charge me if I have cancel the Premium plan right at the new bill day?I have to stop my premium plan because I have left Japan and couldn’t make the payment.So I cancel the Premium plan today,which is also the new ...

  • Newbie
  •   My Question or Issue Is Spotify will charge me if I have cancel the Premium plan right at the new bill day? I have to stop my premium plan  because I have left Japan and couldn’t make ...
  • Billy-J
  • Spotify Star
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annual Subscription not showing up

PlanFree/PremiumCountry US DeviceGalaxy S8Operating SystemAndroid Oreo My Question or Issue My plan expired & I can't seem to find the annual plan. I can't seem to find the option for it.

  • Newbie
  •   Plan Free/Premium Country US       Device Galaxy S8 Operating System Android Oreo   My Question or Issue  My plan expired & I can't seem to fin...
  • Eni
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't accept invite to premium duo

PlanPremium DuoCountryMexicoMy Question or IssueJust changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we need to live in the same country...

  • Casual Listener
  • Plan Premium Duo Country Mexico My Question or Issue Just changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we ne...
  • Eni
  • Moderator
  • 3619 Views
  • 7 replies
  • 0 likes
  • 3619 Views
  • 7 replies
  • 0 likes