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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 75988 Views
  • 27 replies
  • 5 likes
  • 75988 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43309 Views
  • 19 replies
  • 2 likes
  • 43309 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31326 Views
  • 17 replies
  • 3 likes
  • 31326 Views
  • 17 replies
  • 3 likes

Changing from 3 month trial to family plan

Hi there, I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want to make sure I'm not being charged at the end of the trial....

  • Casual Listener
  • Hi there,   I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want...
  • Billy-J
  • Spotify Star
  • 1614 Views
  • 5 replies
  • 0 likes
  • 1614 Views
  • 5 replies
  • 0 likes

Trying to change Payment Method/Billing Information

Plan: PremiumCountry: Canada Device: PC Desktop, Samsung A5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid Windows 10 My Question or IssueI am switching credit card providers and banks and would like to move over my automat...

  • Visitor
  • Plan: Premium Country: Canada   Device: PC Desktop, Samsung A5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Windows 10   My Question o...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Move my data from Premium to Family?

PlanPremium My Question or IssueHow can I move my data from Premium to Family?

  • Casual Listener
  • Plan Premium   My Question or Issue How can I move my data from Premium to Family?
  • Billy-J
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to subscribe to Premium

Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this? Plan:FreeCountry:South AfricaDevice:Huawei honor 8xOperating System:Android 9.0

  • Casual Listener
  • Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this?   Plan: Free Country: South Africa D...
  • baileyweiss
  • Regular
  • 534 Views
  • 6 replies
  • 0 likes
  • 534 Views
  • 6 replies
  • 0 likes

Multiple spotify accounts

PlanFreeCountryIreland DeviceiPhone 8 Plus Operating SystemIOS 10 My Question or IssueI have two spotify accounts and I have recently signed up to Vodafone X which comes with Spotify premium included in my plan. The problem I am having is my spotify ...

  • Casual Listener
  •   Plan Free Country Ireland  Device iPhone 8 Plus  Operating System IOS 10   My Question or Issue I have two spotify accounts and I have recently signed up to Vodafone ...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Does the PS Plus Discount still exist?

Does the PS Plus Discount still exist? I am no longer a student so wondering if the ps4 discount still existed for premium?

  • Visitor
  •   Does the PS Plus Discount still exist?   I am no longer a student so wondering if the ps4 discount still existed for premium?
  • Bethany_Dawn
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Issues with my upgrade to Family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there This morning I have switched my premium to a family account. It looks like everythin...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Stop subscription

PlanPremium CountryNetherlands DeviceSamsung Galaxy s9+ Operating SystemNot needed My Question or IssueI have bought a premium plan through a company called KPN. Now I have stopped the subscription in KPN because I wanted to upgrade to a family subsc...

  • Casual Listener
  • Plan Premium   Country Netherlands   Device Samsung Galaxy s9+   Operating System Not needed   My Question or Issue I have bought a premium plan through a company cal...
  • Robert_W
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Changing from a giftcard payment to credit card payment

Hello everybody,I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solution for one month. And now my question is: When this ...

  • Visitor
  • Hello everybody, I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solut...
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Spotify says I'm not eligible for premium nor family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1592 Views
  • 1 replies
  • 0 likes
  • Error
    Subscribe
    Upgrade Family
  • 1592 Views
  • 1 replies
  • 0 likes

3 months /6.99 euro

Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?

  • Visitor
  • Greetings. I would like to ask about the offer  3 months /6.99 euro.Is it still available as i would like to subscribe?
  • Hubo
  • Community Legend
  • 3501 Views
  • 1 replies
  • 1 likes
  • 3501 Views
  • 1 replies
  • 1 likes

Bought Spotify Premium with Hulu months ago and never been able to get them connected!

I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I try to log in through the Spotify account page it j...

  • Visitor
  • I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I ...
  • Luan
  • Spotify Star
  • 552 Views
  • 1 replies
  • 1 likes
  • 552 Views
  • 1 replies
  • 1 likes

Premium Trial to Family Account

I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.

  • Casual Listener
  • I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.  
  • Billy-J
  • Spotify Star
  • 974 Views
  • 3 replies
  • 0 likes
  • 974 Views
  • 3 replies
  • 0 likes

Solved!! no field for cvv

PlanFree/PremiumCountryCanadaDevicePCOperating SystemUbuntu 18.10 My Question or Issuewhen I try to update my credit card information (Visa) it doesn't let me progress until I give my cvv, however there is no field to put the cvv into.

  • Casual Listener
  • Plan Free/Premium Country Canada Device PC Operating System Ubuntu 18.10   My Question or Issue when I try to update my credit card information (Visa) it doesn't let me progress until ...
  • var_domin7
  • Casual Listener
  • 937 Views
  • 2 replies
  • 0 likes
  • 937 Views
  • 2 replies
  • 0 likes

I WANT A REFUND

Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just take my money?! Grrrrrrrrr can someone help me please...

  • Visitor
  • Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just ta...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Duplicate account

So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

  • Casual Listener
  • So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous  Free/Premium ...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 5 replies
  • 0 likes
  • 229 Views
  • 5 replies
  • 0 likes

Hulu disconnected?

PlanPremiumCountryUSADeviceMultiple My Question or IssueI had a second Spotify Premium account for awhile and wanted to cancel it. I logged in to do so, and it seems my computer logged in to my main Premium account (with Hulu attached). I accidentall...

  • Casual Listener
  •   Plan Premium Country USA Device Multiple   My Question or Issue I had a second Spotify Premium account for awhile and wanted to cancel it.  I logged in to do so, and it seem...
  • Billy-J
  • Spotify Star
  • 1728 Views
  • 4 replies
  • 0 likes
  • 1728 Views
  • 4 replies
  • 0 likes

Cancelling premium subscription

PlanPremiumCountryUK My Question or IssueIf I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop?

  • Visitor
  • Plan Premium Country UK   My Question or Issue If I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop? &n...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! how many days I have for paying late?///cuantos dias tengo para pagar tarde?

I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i wanna know how many days can i take before i loose...

  • Casual Listener
  • I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i...
  • jonanocetti
  • Casual Listener
  • 1162 Views
  • 2 replies
  • 0 likes
  • 1162 Views
  • 2 replies
  • 0 likes

Payment passed on my credit card, but I didn't subscribe

I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. However, I noticed today that I was charged 10$ on ...

  • Casual Listener
  • I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. ...
  • Luan
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes