Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
194930 Views
123 replies
12 likes
- 194930 Views
- 123 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22175 Views
28 replies
4 likes
- 22175 Views
- 28 replies
- 4 likes
Payment issue
Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks
Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks
Roadie
400 Views
1 replies
0 likes
- 400 Views
- 1 replies
- 0 likes
Superuser Contribution How to start a group session in premium duo to listen together with our partner?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
11730 Views
1 replies
0 likes
- 11730 Views
- 1 replies
- 0 likes
Superuser Contribution Unknown payment
I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue This is the message I got form my bank: Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de ...
I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue Thi...
Spotify Legend
373 Views
1 replies
0 likes
- 373 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu not activating for spotify student
I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to purchase even though I'm supposedly connected.
I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to ...
Spotify Legend
935 Views
9 replies
0 likes
- 935 Views
- 9 replies
- 0 likes
Superuser Contribution Wife Suddenly Deleted from Duo
PlanPremium DuoCountryUnited States My Question or IssueMy wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed my payment went through last week for this month, but she reports t...
Plan Premium Duo Country United States My Question or Issue My wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed...
Spotify Legend
836 Views
1 replies
0 likes
- 836 Views
- 1 replies
- 0 likes
Superuser Contribution złe konto i subskrybcja
CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...
Country Poland Device Samsung Galaxy s10 plus My Problem Kiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z op...
Moderator
443 Views
1 replies
0 likes
- 443 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Payment Required... Less Then 30 Days Since Last Payment
Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...
Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this ti...
Spotify Legend
538 Views
1 replies
0 likes
- 538 Views
- 1 replies
- 0 likes
Superuser Contribution Does $99 gift card cover a year?
PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...
Plan Premium My Question or Issue I'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9....
Spotify Legend
2760 Views
1 replies
0 likes
- 2760 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Does the free 3 months of premium work with premium codes?
PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...
Plan Free Country United States Device ASUS Zenbook 14 Operating System Windows 10 My Question or Issue Currently, as you all know, there is a deal of when you have your first purcha...
Moderator
6639 Views
6 replies
0 likes
Premium
- 6639 Views
- 6 replies
- 0 likes
Superuser Contribution Ads during podcasts
PlanPremium IssueI get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?
Plan Premium Issue I get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?
Casual Listener
564 Views
2 replies
0 likes
podcast ads
Premium
- 564 Views
- 2 replies
- 0 likes
Superuser Contribution All playlists greyed out
PlanPremiumCountryiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnyone having issues with playlists being greyed out? All mine are like that on mobile app?
Plan Premium Country iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Anyone having issues with playlists being greyed out? All mine ...
Spotify Legend
1071 Views
10 replies
0 likes
- 1071 Views
- 10 replies
- 0 likes
Superuser Contribution Cannot get someone in my Duo plan
PlanPremium (Duo)CountryUK DeviceMultiple devices (Macbook, Samsung, Google Pixel) My Question or IssueHello, I'm trying to add my partner to my Premium Duo.On my side, it's already showing as Premium Duo subscription.However, when she tries to accep...
Plan Premium (Duo) Country UK Device Multiple devices (Macbook, Samsung, Google Pixel) My Question or Issue Hello, I'm trying to add my partner to my Premium Duo. On m...
Spotify Legend
322 Views
1 replies
0 likes
- 322 Views
- 1 replies
- 0 likes
Duo plan - mirror content?
We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we added Duo and she signed up and joined the account, she'd be able ...
We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we ...
Spotify Star
726 Views
1 replies
0 likes
- 726 Views
- 1 replies
- 0 likes
CANCELLING MY CARD ON ANOTHER ACCOUNT (NOT MINE ACCOUNT)
Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? Also, how can I know how many accounts I have linked to...
Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? &nb...
Casual Listener
464 Views
1 replies
1 likes
- 464 Views
- 1 replies
- 1 likes
Superuser Contribution Spotify Premium promotion dont apply / bad practice
PlanFree -> Premium - > FreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI decided to buy premium due to the engagement promotion [ Miss Premium? Get 3 months for $9.99 ] email. I went and pay for the premium and during this proce...
Plan Free -> Premium - > Free Country USA Device PC Operating System Windows 10 My Question or Issue I decided to buy premium due to the engagement promotion [ Miss Premium? Ge...
Spotify Legend
1258 Views
4 replies
0 likes
- 1258 Views
- 4 replies
- 0 likes
Spotify Premium Gift Card
Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?!
Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?! &nb...
Spotify Star
539 Views
1 replies
0 likes
- 539 Views
- 1 replies
- 0 likes
Superuser Contribution Can't change my payment method & about to lose premium because of it.
Good day, I can't switch my payment method from Vodacom Billing to Card Payment.I used to be on a Solo Premium account, paid through card, I wanted to switch to a duo account, but was unable to use my card, it just gave me the Vodacom Billing option,...
Good day, I can't switch my payment method from Vodacom Billing to Card Payment. I used to be on a Solo Premium account, paid through card, I wanted to switch to a duo account, but was unab...
Spotify Legend
642 Views
3 replies
1 likes
- 642 Views
- 3 replies
- 1 likes
Spotify premium account off-line mode does not work iphone
PremiumCountry FranceDevice(iPhone 10)Operating System(iOS 10, .) My Question or Issue The off-line mode does not work on spotify. All songs and palylist are marked as downloaded however, while trying to play them, I get a "you need to go on-line mes...
Premium Country France Device (iPhone 10) Operating System (iOS 10, .) My Question or Issue The off-line mode does not work on spotify. All songs and palylist are marked as downl...
Regular
408 Views
2 replies
0 likes
Premium
- 408 Views
- 2 replies
- 0 likes
Superuser Contribution Premium Student with hulu and showtime not working
PlanPremium student with Hulu and showtimeCountryUSAMy Question or IssueI have the premium student account with Hulu and showtime bundle. When I first got it and activated the accounts they worked fine. I recently tried to go on both Hulu and showtim...
Plan Premium student with Hulu and showtime Country USA My Question or Issue I have the premium student account with Hulu and showtime bundle. When I first got it and activated the accou...
Spotify Legend
643 Views
1 replies
0 likes
- 643 Views
- 1 replies
- 0 likes
Superuser Contribution [iOS][Connect] Duo: Two seperate accounts vs one account with two users.
Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarPlay in our autos are additional complications. Wife is very hap...
Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarP...
Spotify Legend
305 Views
1 replies
0 likes
Connect
iOS
- 305 Views
- 1 replies
- 0 likes