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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
73158 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
136366 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
77817 Views
90 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
263116 Views
157 replies
13 likes
Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta
Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta
Moderator
278 Views
1 replies
0 likes
It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different credit cards, I've gone into incognito to do this and...
It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different cr...
Spotify Legend
395 Views
1 replies
0 likes
After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my computer browser and phone browser, both have the same p...
After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my compu...
Spotify Legend
444 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
303 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueToday I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card as a back-up, since I wasn't sure another family member had used my c...
Plan Premium Country USA My Question or Issue Today I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card a...
Spotify Star
1239 Views
1 replies
0 likes
I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is from a different country, and if it is correct i shou...
I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is fr...
Newbie
878 Views
2 replies
0 likes
i had premium canceled bc i dont have lots of money right now and it charged my account and i need a refund now!
i had premium canceled bc i dont have lots of money right now and it charged my account and i need a refund now!
Spotify Star
694 Views
1 replies
0 likes
if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial?the T&Cs say: "If you cancel a Promotional Offer during the Promotional Period,...
if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial? the T&Cs say: "If yo...
Spotify Star
1364 Views
1 replies
0 likes
I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face book; this needs to be changed to Premium now as m...
I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face...
Moderator
702 Views
1 replies
0 likes
Planning to do it today
Planning to do it today
Moderator
619 Views
1 replies
0 likes
I can't select the "Very High" audio quality in my Desktop app.I closed and opened, logged off and on.. but still.
I can't select the "Very High" audio quality in my Desktop app. I closed and opened, logged off and on.. but still.
Moderator
457 Views
1 replies
0 likes
Premium account, US, iPhone 12 My phone updated and logged me out of my Spotify. Now when I log back in, I can’t find my account, which was Premium, and I am also still being charged monthly for Premium. Every email I’ve reset a Spotify password for ...
Premium account, US, iPhone 12 My phone updated and logged me out of my Spotify. Now when I log back in, I can’t find my account, which was Premium, and I am also still being charg...
Moderator
562 Views
1 replies
0 likes
My debit card was hacked and I needed a new one. I didn't add the new card for payment until after my monthly fee declined. I added the new card asap but now I'm back on an individual premium plan and that's not what I want.
My debit card was hacked and I needed a new one. I didn't add the new card for payment until after my monthly fee declined. I added the new card asap but now I'm back on an individual premium plan an...
Moderator
549 Views
1 replies
0 likes
i paid my monthly subscription on the 6th of april but my music will not play when im not around wifi
i paid my monthly subscription on the 6th of april but my music will not play when im not around wifi
Moderator
409 Views
1 replies
0 likes
took my bill money very upset
took my bill money very upset
Spotify Star
485 Views
1 replies
0 likes
How can i enter a Spotify card and bot my credit card is there a way?
How can i enter a Spotify card and bot my credit card is there a way?
Spotify Star
449 Views
1 replies
0 likes
Ayer 13 de abril tuve que pagar el primer mes premiun y hoy me ofrecieron 3 meses gratis teniendo que pagar denuevo el 14 de julio, mi consulta es que sucede con lo que pagué ayer, se pierde??
Ayer 13 de abril tuve que pagar el primer mes premiun y hoy me ofrecieron 3 meses gratis teniendo que pagar denuevo el 14 de julio, mi consulta es que sucede con lo que pagué ayer, se pierde??
Moderator
592 Views
1 replies
0 likes
Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoUniversitário/PremiumPaís Brasil Minha pergunta ou problema Fazem dois dias que comprovei a seguinte matrícula na universida...
Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar. Plano Universitário/Premium País Brasil Minha pergunta ou...
Moderator
999 Views
3 replies
0 likes
Plan Premium Country india my payment for individual was due at 29/09/21 so i went on the website to pay at 27/09/21 and decided to get premium duo. I payed for the duo but i cant access the duo's features and on my account page it still shows premiu...
Plan Premium Country india my payment for individual was due at 29/09/21 so i went on the website to pay at 27/09/21 and decided to get premium duo. I payed for the duo bu...
Moderator
1370 Views
4 replies
1 likes
hello there so basically I stopped listening to music on Spotify just because I wasn’t the type of person that listens music I tried the 4 months free subscription on Spotify then I forgot to cancel it because I didn’t know how to until people around...
hello there so basically I stopped listening to music on Spotify just because I wasn’t the type of person that listens music I tried the 4 months free subscription on Spotify then I forgot to cancel ...
Not applicable
479 Views
2 replies
0 likes
