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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5191 Views
  • 23 replies
  • 2 likes
  • 5191 Views
  • 23 replies
  • 2 likes

Being charged twice per month for premium

hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. im being charged 9.99 by Spotify and 12.99 by apple for the premi...

  • Visitor
  • hi,   I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. &nbs...
  • EthanS1
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Vat

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I believe vat is charged on subscription fee so why is my phone provider charging vat on t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I be...
  • EthanS1
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not yet upgraded to premium

Plan - Prepaid one month PremiumCountry - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have taken 1 month premium plan and I have p...

  • Casual Listener
  • Plan - Prepaid one month Premium Country - India   Device- Nokia 5  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - Android (iOS 10, Android Oreo, Windows ...
  • Mario
  • Spotify Legend
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Getting a premium subscription in the UAE

I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to a page which says I'll be charged USD 9.99 per mon...

  • Casual Listener
  • I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to...
  • Xenia
  • Moderator
  • 8046 Views
  • 6 replies
  • 0 likes
  • 8046 Views
  • 6 replies
  • 0 likes

Superuser Contribution Why don't I qualify for individual premium and have to change to family premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy don't I qualify for individual premium and have to change to family premium?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why don...
  • Elena
  • Moderator
  • 755 Views
  • 6 replies
  • 1 likes
  • 755 Views
  • 6 replies
  • 1 likes

Superuser Contribution One time payment error

Every time I pay up for my premium this happens. From the Philippines

  • Visitor
  • Every time I pay up for my premium this happens.  From the Philippines
  • Ivan
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duda sobre duo premium

Que tal, espero que estén llevando bien la cuarentena.Mi duda es si por ejemplo mi compañero de **bleep** se va a trabajar y yo me quedo en casa, los 2 podemos seguir usando el spotify? O si o si depende de estar en el mismo lugar.

  • Visitor
  • Que tal, espero que estén llevando bien la cuarentena. Mi duda es si por ejemplo mi compañero de **bleep** se va a trabajar y yo me quedo en casa, los 2 podemos seguir usando el spotify? O si o si d...
  • Ivan
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Can't upgrade to Premium due to country/payment issues

PlanFree/PremiumCountryLebanon My Question or IssueI live and work in Lebanon, my account is also registered here, but have a German credit card. I can only upgrade to Premium with my credit card, if I change my account settings to Germany, which I d...

  • Visitor
  • Plan Free/Premium Country Lebanon   My Question or Issue I live and work in Lebanon, my account is also registered here, but have a German credit card. I can only upgrade to Premium with m...
  • Maxim
  • Spotify Star
  • 805 Views
  • 1 replies
  • 0 likes
  • 805 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card does not work

My Question or IssueI bought a spotify giftcard from the store yesterday and every time I put in the code it says "something went wrong", I've been trying to use my giftcard all day yesterday and today and I still can not get it to work. I've looked ...

  • Visitor
  • My Question or Issue I bought a spotify giftcard from the store yesterday and every time I put in the code it says "something went wrong", I've been trying to use my giftcard all day yesterday and t...
  • Ivan
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gifting premium membership in India

Plan: PremiumCountry: India Device: Android/iOS My Question or IssueI want to ask if it is possible to gift Spotify premium membership to a friend for a year using their email ID only?

  • Visitor
  • Plan: Premium Country: India   Device: Android/iOS   My Question or Issue I want to ask if it is possible to gift Spotify premium membership to a friend for a year using their em...
  • Elena
  • Moderator
  • 25402 Views
  • 1 replies
  • 2 likes
  • Gift Card
    premium membership
  • 25402 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify Wrapped

Hi, I have had Spotify premium for almost two years now but a week ago I had payment issues, so my account was reverted back to a standard free account for one day until I corrected it and got premium back. So I'm unsure whether I will still have acc...

  • Casual Listener
  • Hi, I have had Spotify premium for almost two years now but a week ago I had payment issues, so my account was reverted back to a standard free account for one day until I corrected it and got premiu...
  • Mario
  • Spotify Legend
  • 1166 Views
  • 3 replies
  • 0 likes
  • 1166 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium not activated.

Paid for Spotify Premium with my UPI app. Still isn't reflecting on my accountI tried signing out, and even reinstalling, didn't help.

  • Casual Listener
  • Paid for Spotify Premium with my UPI app. Still isn't reflecting on my account I tried signing out, and even reinstalling, didn't help.
  • user-removed
  • Not applicable
  • 556 Views
  • 2 replies
  • 0 likes
  • Google Pay
    Premium
    Spotify
    UPI
  • 556 Views
  • 2 replies
  • 0 likes

Superuser Contribution bonus 18app - premium for student

Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium. I am also a student and I have seen that I have to pay 4.99€ for month. So 1 year is 59,88€.I don’t understand if is possible to convert my 18app code in 1 year of s...

  • Visitor
  • Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium.   I am also a student and I have seen that I have to pay 4.99€ for month.   So 1 year is 59,88...
  • Ivan
  • Spotify Legend
  • 1224 Views
  • 1 replies
  • 0 likes
  • Account
  • 1224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted from bank but plan still on free

PlanStudent prepaid 1 monthCountryIndiaDeviceOnePlus6Operating SystemAndroid My Question or IssueI have been charged for premium and I closed the Spotify app. When I reopen, it's still showing free plan and my subscription status is showing free on t...

  • Visitor
  • Plan Student prepaid 1 month Country India Device OnePlus6 Operating System Android   My Question or Issue I have been charged for premium and I closed the Spotify app. When I reopen, ...
  • Ivan
  • Spotify Legend
  • 485 Views
  • 2 replies
  • 1 likes
  • 485 Views
  • 2 replies
  • 1 likes

Solved!! has the live chat being disabld

PlanFree/Pr My Question or Issueis the live chat support now being disabled i was on it before sorting out bills i thought this is a great service as the community cannot deal with issues like this.one needs to get on to a live agent to look up all y...

  • Visitor
  • Plan Free/Pr   My Question or Issue is the live chat support now being disabled  i was on it before sorting out bills i thought this is a great service as the community cannot deal with...
  • Billy-J
  • Spotify Star
  • 1249 Views
  • 5 replies
  • 0 likes
  • 1249 Views
  • 5 replies
  • 0 likes

Paguei o boleto tem 4 dias e nada

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.PlanoGrátis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro, final de 2016)Sistema operacional(iOS 10, Android...

  • Casual Listener
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar. Plano Grátis / Premium País   Dispositivo (iPhone 8, Samsung Gala...
  • OneByBoo
  • Roadie
  • 738 Views
  • 10 replies
  • 0 likes
  • 738 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Why am I not eligeble for premium, only family?

When I try to sign up for regular premium I get a message saying I'm not eligeble (attached), I only get the family option. Is it because there used to be two people living on this address? If so, way to rub it in...

  • Music Fan
  • When I try to sign up for regular premium I get a message saying I'm not eligeble (attached), I only get the family option. Is it because there used to be two people living on this address? If so, wa...
  • horekuk
  • Music Fan
  • 1599 Views
  • 7 replies
  • 1 likes
  • 1599 Views
  • 7 replies
  • 1 likes

Superuser Contribution Payment Failed Saudi Arabia

Hello, I tried subscribing to premium in saudi arabia and I got "payment failed" though the bank confirmed there was no issue. Anyone faced this issue and how did you solve it? Is there a chance that other paymnet methods are added like Paypal or Mob...

  • Casual Listener
  • Hello,   I tried subscribing to premium in saudi arabia and I got "payment failed" though the bank confirmed there was no issue.   Anyone faced this issue and how did you solve it?&nbsp...
  • john_darwin_99
  • Newbie
  • 1490 Views
  • 4 replies
  • 1 likes
  • KSA
    Payment
    Saudi Arabia
  • 1490 Views
  • 4 replies
  • 1 likes

Gifting Spotify Premium internationally

I live in Australia. My sister lives in New Zealand. I would like to pay for her Spotify Premium subscription. She's a teenager so doesn't have a bank account or credit card of her own. So far I have tried:Family Premium: doesn't work; not at same ad...

  • Visitor
  • I live in Australia.  My sister lives in New Zealand.  I would like to pay for her Spotify Premium subscription.  She's a teenager so doesn't have a bank account or credit card of her ...
  • OneByBoo
  • Roadie
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

I paid for annual premium family but i'm normal premium

Hi, i have paid for an annual premium family but i don't have the "invite" option, it seems that i have a normal premium subscription

  • Visitor
  • Hi,   i  have paid for an annual premium family but i don't have the "invite" option, it seems that i have a normal premium subscription
  • OneByBoo
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes