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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131412 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65006 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
245852 Views
151 replies
13 likes
Hi, I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it. I am not seeing any information as to what happens to my partner's account if I switch my subscription. Ideally...
Hi, I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it. I am not seeing any information as to what...
Spotify Legend
11837 Views
10 replies
0 likes
PlanPremium FamilyCountryRU -> DE My Question or IssueAfter Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was charged, and I added a few members to the "family". But for me, it stil...
Plan Premium Family Country RU -> DE My Question or Issue After Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was ...
Spotify Legend
835 Views
2 replies
0 likes
OK, nothing that hasn’t been said before here, but before I move to another system, is anyone at Spotify able to explain why the user demand for shared accounts is being ignored? I have no interest in having a separate account to my wife and certainl...
OK, nothing that hasn’t been said before here, but before I move to another system, is anyone at Spotify able to explain why the user demand for shared accounts is being ignored? I have no interest i...
685 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceiPhone 12, PCOperating SystemiOS 15, Windows 10My Question or IssueI received an email saying that there was a problem with payment and the account was suspended. Some years ago when this happened my premium was not susp...
Plan Premium Country Brazil Device iPhone 12, PC Operating System iOS 15, Windows 10 My Question or Issue I received an email saying that there was a problem with payment and the accou...
Spotify Legend
378 Views
1 replies
0 likes
Plan Premium Country Turkey Device Samsung Galaxy S20 Operating System Android 11 Hello, I used to pay for my subscription using a Russian card, now I am geographically located in Turkey and today I paid for my subscription with a Turkish card, the m...
Plan Premium Country Turkey Device Samsung Galaxy S20 Operating System Android 11 Hello, I used to pay for my subscription using a Russian card, now I am geographica...
Moderator
469 Views
2 replies
0 likes
I've had a free account through Sbux for 5 years and I'm leaving the company so I want to pay for my own premium account. But I don't want to lose any of my music or playlists. How can I change the same account to a paid account?
I've had a free account through Sbux for 5 years and I'm leaving the company so I want to pay for my own premium account. But I don't want to lose any of my music or playlists. How can I change the s...
Spotify Star
569 Views
1 replies
0 likes
Hello. I'm from Ukraine. The problem i faced, that spotify logged me out, and when i tried to loggin, it said i need to change the country. If i will change the country i need to pay more, but i located in the another temproriraly because of the war,...
Hello. I'm from Ukraine. The problem i faced, that spotify logged me out, and when i tried to loggin, it said i need to change the country. If i will change the country i need to pay more, but i loca...
Moderator
341 Views
1 replies
0 likes
Hello, My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not working. Where I can tell my login email in order to...
Hello, My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not...
Spotify Legend
511 Views
3 replies
1 likes
PlanPremium DuoCountryCanada Operating SystemWindows 10 & Android My Question or IssueI signed up for Duo because of Duo Mix - it is still advertised on the sign up page. But according to this forum, this is no longer available and we're supposed to ...
Plan Premium Duo Country Canada Operating System Windows 10 & Android My Question or Issue I signed up for Duo because of Duo Mix - it is still advertised on the sign up pa...
Moderator
603 Views
1 replies
0 likes
PlanPremiumCountryRussia My Question or IssueI switched to spotify on purpose a year ago, because I like this service compared to other local ones in Russia, and now, after a year and a half, spotify stops subscribing due to technical reasons for the...
Plan Premium Country Russia My Question or Issue I switched to spotify on purpose a year ago, because I like this service compared to other local ones in Russia, and now, after a year an...
Casual Listener
762 Views
1 replies
3 likes
I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.
I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.
Spotify Legend
413 Views
1 replies
0 likes
PlanPremium FamilyCountryIndonesiaDevicePocophone F1Operating SystemAndroid 10 My Question or IssueI failed to pay for the recurring payment on 18th of this month, and the app notified me to change or update my payment. When i clicked the notificatio...
Plan Premium Family Country Indonesia Device Pocophone F1 Operating System Android 10 My Question or Issue I failed to pay for the recurring payment on 18th of this month, an...
Spotify Star
724 Views
1 replies
0 likes
Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's currently the most expensive music streaming service.No...
Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's...
Moderator
1349 Views
1 replies
0 likes
PlanStudent PremiumCountryCanada DeviceXiaomi Mi 9 liteOperating SystemAndroid My Question or IssueHello all,I was a student in the US and I subscribed to Spotify student premium in the US. Now, I moved to Canada to continue my studies and here is my...
Plan Student Premium Country Canada Device Xiaomi Mi 9 lite Operating System Android My Question or Issue Hello all, I was a student in the US and I subscribed to Spotify ...
Spotify Legend
860 Views
1 replies
0 likes
PlanPremium duoCountryIndiaDevice Macbook Pro 2019Operating SystemiOS 10 My Question or IssueI want to switch from a premium duo account to a premium individual account however, I don't have an option to "cancel plan". I'm the manager of the duo acco...
Plan Premium duo Country India Device Macbook Pro 2019 Operating System iOS 10 My Question or Issue I want to switch from a premium duo account to a premium individual account ...
Spotify Star
943 Views
1 replies
0 likes
I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted customer service they switched my subscription back to ...
I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted cust...
Moderator
1008 Views
2 replies
1 likes
Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff.The problem is, I got the subscription to the wrong account. 路I have 2 accounts, I haven't used one for a long time and it is empty, so there i...
Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff. The problem is, I got the subscription to the wrong account. 🤷♂️ I have 2 accounts, I ha...
Moderator
1317 Views
3 replies
0 likes
PlanPremium FamilyCountryUSDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueI want to migrate out of a Premium Family plan into my own Premium plan. Can i do this without losing any of my content or feat
Plan Premium Family Country US Device Samsung Galaxy s10 Operating System Android My Question or Issue I want to migrate out of a Premium Family plan into my own Premium plan. ...
Community Legend
1119 Views
1 replies
0 likes
My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium anymore. I really need my music, so I would like to...
My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium ...
Community Legend
1083 Views
1 replies
1 likes
CountryTaiwan (ROC) Operating SystemiOS 15 My Question or IssueI registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics finally appear in my main account, I don’t use it anymore. But I didn’t notic...
Country Taiwan (ROC) Operating System iOS 15 My Question or Issue I registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics fi...
Spotify Legend
1446 Views
5 replies
0 likes
