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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52007 Views
  • 23 replies
  • 4 likes
  • 52007 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32591 Views
  • 19 replies
  • 2 likes
  • 32591 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21867 Views
  • 8 replies
  • 1 likes
  • 21867 Views
  • 8 replies
  • 1 likes

Can not get premium

Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again. I try to use paypal to pay for it.

  • Newbie
  • Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again...
  • Billy-J
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Change username after account is hacked

Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on my profile, but I can't change the username. I kno...

  • Casual Listener
  • Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

Unable to access 60 day trial offer

PlanFree/PremiumCountry CanadaDeviceHuawei P20 ProOperating SystemAndroid 8.1 My Question or Issue Unable to access advertised trial offer, not had Premium before. If someone could help me troubleshoot it'd be appreciated!

  • Casual Listener
  •   Plan Free/Premium Country  Canada Device Huawei P20 Pro Operating System Android 8.1   My Question or Issue  Unable to access advertised trial offer, not had Premium ...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Solved!! .99 cent hulu

PlanFree/PremiumCountry USADeviceSamsung Galaxy 8Operating SystemMy Question or Issue I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free premium for this. Its there a way i can merge the 2 while only paying .99 cent...

  • Newbie
  • Plan Free/Premium Country  USA Device Samsung Galaxy 8 Operating System My Question or Issue  I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free p...
  • Maxim
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

My Spotify Premium was hacked and can't log in anymore

My Question or IssueI have a premium account and it was hacked so that I can t log in anymore because they changed the email! I have found an email in french (I m in Italy, so it's weird) that says that the email of my account was changed! How do I g...

  • Casual Listener
  •     My Question or Issue I have a premium account and it was hacked so that I can t log in anymore because they changed  the  email! I have found an email in french (I m in Ita...
  • leoriosan
  • Casual Listener
  • 1196 Views
  • 4 replies
  • 0 likes
  • 1196 Views
  • 4 replies
  • 0 likes

Superuser Contribution Using a gift card internationally

I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be used in America, but if I send the gift card (purchas...

  • Newbie
  • I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be us...
  • Guido
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 2 likes
  • 246 Views
  • 1 replies
  • 2 likes

Superuser Contribution Premium stopped before subscription ended

PlanPremiumCountry Singapore Samsung edge 7 Operating SystemAndroid My Question or Issue Premium ended before subscription ends

  • Casual Listener
  •   Plan Premium Country  Singapore   Samsung edge 7    Operating System Android   My Question or Issue  Premium ended before subscription ends
  • Guido
  • Spotify Legend
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Account Already Active?

Plan: FreeCountry: Humboldt/Los AngelesDevice: iphone 10 Current operating systemMy Question or Issue: So i just tried to upgrade my account to premium for students after a while of paying for basic premium, but it says that my student discount has a...

  • Newbie
  • Plan: Free Country: Humboldt/Los Angeles Device: iphone 10 Current operating system My Question or Issue:   So i just tried to upgrade my account to premium for students after a while of pay...
  • Guido
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account with Vodafone plan but still being charged by spotify

Hi have spotify premium which is included in my vodafone price plan however I have been charged ten euro each month for the last 4 months. I have contacted vodafone and they said they have not charged me anything and that I should contact spotify. I ...

  • Newbie
  • Hi have spotify premium which is included in my vodafone price plan however I have been charged ten euro each month for the last 4 months.  I have contacted vodafone and they said they have not...
  • Guido
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Premium for Family Problem

PlanPremium for FamilyCountry USADeviceiPhone 7, 8, and PC)Operating System(iOS) My Question or Issue We pay for Premium for Family. We have 5 family members under roof, all signed up. WE CAN NEVER LISTEN TO MORE THAN 1 DEVICE AT A TIME. Meaning, whi...

  • Newbie
  •   Plan Premium for Family Country  USA Device iPhone 7, 8, and PC) Operating System (iOS)   My Question or Issue  We pay for Premium for Family.  We have 5 family ...
  • OneByBoo
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Keeps unsubsribing

Im trying to get my 30 day free trial but it keeps unsubsribing me. I tried repeating the process a couple times but to no avail. I would be subscribed for a couple seconds at most but then I got texts saying I was unsubscribed. I was paying trying t...

  • Newbie
  • Im trying to get my 30 day free trial but it keeps unsubsribing me. I tried repeating the process a couple times but to no avail. I would be subscribed for a couple seconds at most but then I got tex...
  • Billy-J
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Does not let me use a premium trial

I have tried redeem the valentines premium trial but when I put my credit card information in it tells me that I have already used a trial but I know I have not had a premium tiral before. Help?

  • Newbie
  • I have tried redeem the valentines premium trial but when I put my credit card information in it tells me that I have already used a trial but I know I have not had a premium tiral before. Help?
  • Billy-J
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

help

I just paid my Student Premium subscription via Globe Prepaid Load (PH Courier) but when i opened my app, there is a notification saying that I need to update my payment to keep my premium subscription. how do i fix this?

  • Newbie
  • I just paid my Student Premium subscription via Globe Prepaid Load (PH Courier) but when i opened my app, there is a notification saying that I need to update my payment to keep my premium subscripti...
  • Billy-J
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

spotify in my country is $4.99, but my credit card is from aa country where its $9.99

spotify in my country is $4.99, but my credit card is from aa country where its $9.99, i also might be moving to that country in a while, my questions are: if i subscribe to premium now will i pay according to my card location or my actual location a...

  • Newbie
  • spotify in my country is $4.99, but my credit card is from aa country where its $9.99, i also might be moving to that country in a while, my questions are: if i subscribe to premium now will i pay ac...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! spotify e-card page giving 404... is this intentional?

https://www.spotify.com/us/purchase/ecards/ gives a 404i need to purchase an e-card - not sure how to do it now

  • Casual Listener
  • https://www.spotify.com/us/purchase/ecards/ gives a 404 i need to purchase an e-card - not sure how to do it now
  • Maxim
  • Spotify Star
  • 1557 Views
  • 5 replies
  • 0 likes
  • 1557 Views
  • 5 replies
  • 0 likes

Close account to which I can no longer login

I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*) I then created a new account with the address *snip* and started a new subscription linked to t...

  • Newbie
  • I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*)   I then created a new account w...
  • Brunelicia
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como pagar en baloto Colombia?

Buenos dias, quiero pagar Spotify premium en efectivo pero no me aparece la opcion de generar un pin de pago para baloto. ¿Cual es el procedimiento?.Gracias.

  • Newbie
  • Buenos dias, quiero pagar Spotify premium en efectivo pero no me aparece la opcion de generar un pin de pago para baloto. ¿Cual es el procedimiento?. Gracias.
  • Katerina
  • Spotify Legend
  • 3884 Views
  • 2 replies
  • 3 likes
  • 3884 Views
  • 2 replies
  • 3 likes

Superuser Contribution Argent prélevé sans abonnement

Bonjour,J'ai essayé en septembre de m'abonner à Spotify Prenium et n'y suis pas arrivée, il y avait une offre de trois mois gratuits.je me souviens avoir rentré mon numéro de carte bancaire mais cela n'a jamais fonctionné, je suis restée bloqué sur S...

  • Casual Listener
  • Bonjour, J'ai essayé en septembre de m'abonner à Spotify Prenium et n'y suis pas arrivée, il y avait une offre de trois mois gratuits. je me souviens avoir rentré mon numéro de carte banc...
  • Erouillon
  • Casual Listener
  • 2282 Views
  • 4 replies
  • 0 likes
  • 2282 Views
  • 4 replies
  • 0 likes

Solved!! Help

Hi, Untill two months ago, I was using spotify free. But I saw an advertisement where I could get 3 months of spotify premium including headspace for 15 euros. I took the deal, but.. I’ve had a bill of spotify twice now. 10 euros.. how? Love to hear ...

  • Casual Listener
  • Hi,   Untill two months ago, I was using spotify free. But I saw an advertisement where I could get 3 months of spotify premium including headspace for 15 euros. I took the deal, but.. I’...
  • marianneloves
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes