Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 13590 Views
- 7 replies
- 0 likes
- 13590 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1352 Views
- 19 replies
- 1 likes
- 1352 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47282 Views
- 20 replies
- 3 likes
- 47282 Views
- 20 replies
- 3 likes
Payment
Plan/PremiumCountryEngland Operating System(iOS My Question or IssueI joined premium as I saw an ad that said I could get 3 months for free however when I subscribed I noticed that I already had money taken out for the subscription
- Plan /Premium Country England Operating System (iOS My Question or Issue I joined premium as I saw an ad that said I could get 3 months for free however when I subscribed...
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- Spotify Star
- 361 Views
- 1 replies
- 0 likes
- 361 Views
- 1 replies
- 0 likes
Vodofone Pay
Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır.PlanSerbest / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, Windows ...
- Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır. Plan Serbest / Premium Ülke cihaz (iPhone 8, Samsung Galaxy 9...
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- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Charged for Premium student subscription twice and didn't get premium
I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I get a refund in this situation?There is no proper wa...
- I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I g...
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- Community Legend
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Gift Card
PlanFree/PremiumCountryColombiaDevice(iPhone 6s)Operating System(iOS 13) My Question or IssueToday I buy a 3 month gift card, I proceeded to write the code on my Iphone and it doesn't let me
- Plan Free/Premium Country Colombia Device (iPhone 6s) Operating System (iOS 13) My Question or Issue Today I buy a 3 month gift card, I proceeded to write the code on my Iphone and i...
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- Casual Listener
- 382 Views
- 2 replies
- 0 likes
- 382 Views
- 2 replies
- 0 likes
Can't claim a Google Home Mini while on premium
I'm unsure as to if the supplies for the Google Home Mini are still going. I followed a link telling me how to get verified for it, and it says:"We couldn’t confirm your eligibility for a Google Home Mini.Make sure you’ve logged in with the right acc...
- I'm unsure as to if the supplies for the Google Home Mini are still going. I followed a link telling me how to get verified for it, and it says: " We couldn’t confirm your eligibility for a Googl...
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- Spotify Star
- 567 Views
- 4 replies
- 1 likes
- 567 Views
- 4 replies
- 1 likes
Solved!! Trying to buy Family Premium - but failing due to the trial period (which I used once before)
PlanTrying to get Family PremiumCountrySwedenDeviceIntel NUCOperating SystemWindows 10 My Question or IssueI am trying to buy a family premium subscription plan... but failing. Since I cannot find a way to buy premium WITHOUT having a three month tri...
- Plan Trying to get Family Premium Country Sweden Device Intel NUC Operating System Windows 10 My Question or Issue I am trying to buy a family premium subscription plan... but failin...
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- Spotify Star
- 688 Views
- 3 replies
- 1 likes
- 688 Views
- 3 replies
- 1 likes
My account is stuck on 'free'
PlanFree/Premium <--- should be premiumCountryThe NetherlandsDevice(I'm currently writing this on my lenovo legion laptop)Operating System(Windows 10.) My Question or IssueI just payed my 1 cent for 3 months free, but my account still says 'Free', wh...
- Plan Free/Premium <--- should be premium Country The Netherlands Device (I'm currently writing this on my lenovo legion laptop) Operating System (Windows 10.) My Ques...
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- Spotify Star
- 853 Views
- 1 replies
- 0 likes
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Freepayment not working
- 853 Views
- 1 replies
- 0 likes
Issues with updating card number
PlanPremium collegueCountrycolombiaDeviceMoto g4Operating SystemWindoes 10 My Question or IssueHello, i seem to be having a problem when updating my card into spotify I have always used an E-card provided by Bancolombia And I never had any issues reg...
- Plan Premium collegue Country colombia Device Moto g4 Operating System Windoes 10 My Question or Issue Hello, i seem to be having a problem when updating my card into spotify ...
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- Spotify Star
- 805 Views
- 3 replies
- 0 likes
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bancolombiae-card
- 805 Views
- 3 replies
- 0 likes
Solved!! Buying spotify subscription for another person
PlanPremiumCountry Bulgaria/Belgium/Luxembourg Device(Samsung Galaxy 9)Hello, I would like to buy a subscription as a gift. The purchase will be made from Bulgaria to a person who lives in Belgium and works in Luxembourg. I would like to buy an annua...
- Plan Premium Country Bulgaria/Belgium/Luxembourg Device (Samsung Galaxy 9) Hello, I would like to buy a subscription as a gift. The purchase will be made from Bulgaria t...
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- Spotify Star
- 1756 Views
- 1 replies
- 1 likes
- 1756 Views
- 1 replies
- 1 likes
Can’t purchase student offer
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’ve tried purchasing Spotify for students but it won’t let me as I have already gotten a fr...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue  ...
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- Spotify Star
- 328 Views
- 1 replies
- 0 likes
- 328 Views
- 1 replies
- 0 likes
Superuser Contribution Won't allow me to subscribe
So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subscribe for the 3 months free trial and 50% off after...
- So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subs...
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- Community Legend
- 5335 Views
- 5 replies
- 2 likes
- 5335 Views
- 5 replies
- 2 likes
Add second user to my account
PlanPremium CountryUK My Question or IssueI want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot use a family account. So in other words, have two accounts going through my...
- Plan Premium Country UK My Question or Issue I want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot ...
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- Community Legend
- 8104 Views
- 1 replies
- 0 likes
- 8104 Views
- 1 replies
- 0 likes
Superuser Contribution HELP still have 20 euros on my account but cannot use them
Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I press the subscription i will be asked which paymet method I...
- Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I pre...
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- Community Legend
- 572 Views
- 3 replies
- 0 likes
- 572 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Country does not match payment method
My Question or IssueHi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium. I created it when I was in Romania and my location is, obviously Romania. Since creating the account I mov...
- My Question or Issue Hi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium. I created it when I was in Romania and ...
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- Community Legend
- 2901 Views
- 3 replies
- 0 likes
- 2901 Views
- 3 replies
- 0 likes
Superuser Contribution Probleme de compte
Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?
- Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?
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- Community Legend
- 366 Views
- 3 replies
- 0 likes
- 366 Views
- 3 replies
- 0 likes
Changing to Spotify Family Premium after using Spotify Premium through Spotify partner "Drei"
PlanPremiumCountryAustriaDeviceHuawei P20 ProOperating System Android Oreo My Question or IssueSince it was not possible to update my Spotify Premium to Spotify Family Premium through "Drei" , I had to cancel my Spotify Premium with "Drei". My subscr...
- Plan Premium Country Austria Device Huawei P20 Pro Operating System Android Oreo My Question or Issue Since it was not possible to update my Spotify Premium to Spo...
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- Spotify Star
- 321 Views
- 1 replies
- 0 likes
- 321 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can prepaid premium plan be extended by 1 year?
PlanPremiumCountryIndia My Question or IssueI bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year?I already talked to Spotify support chat and they told me I cannot us...
- Plan Premium Country India My Question or Issue I bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year? ...
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- Spotify Legend
- 1143 Views
- 1 replies
- 0 likes
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indiaPremium
- 1143 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Payment
Hello!It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply have a chat available?To enter a "Subjcet" above seems...
- Hello! It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply h...
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- Spotify Legend
- 855 Views
- 7 replies
- 0 likes
- 855 Views
- 7 replies
- 0 likes
Cannot redeem gift card
Plan: PremiumCountry: MexicoHi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something around the lines of "There's been an error, try later or get...
- Plan: Premium Country: Mexico Hi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something aroun...
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- Community Legend
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Payment
I don’t have a credit card will they accept cheque or an e transfer
- I don’t have a credit card will they accept cheque or an e transfer
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- Spotify Legend
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes