Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFree/PremiumCountryCanada/ QuébecDevice Operating System My Question or IssueHi, I was looking for the google home mini for free promotion.. Can't find it anywhere on internet or spotify website.. Can anyone help me ? I'm in Canada
I was still under the impression that the Spotify offer to pay the full $9.99 price and receive the free Google Home mini was still an option since it said that the end date for this offer was for May 9 (or until supplies lasted). I signed up for thi...
Hi,I'm currently on Spotify Premium for 3 months now, and recently I noted that the Subscription was changed to "Your plan will automatically renew on 11/5/19 and you'll be charged xxx". I'm currently paying via my prepaid SIM card. Can I confirm tha...
My Question or Issueim a part of premium duo with my friend and he should have paid the 28/4. but he didnt have money for it before the 1st. Then I was charged for one month payment like I wasnt a part of the premium duo. Will I be charged again the ...
Plan - PremiumCountryCanadaDevicePixel XL2, Windows 7 PC.Operating SystemN/AMy Question or IssueI applied for the Google Home Mini promo earlier this week (around 4/8/2019) and finally receievd my "Your Google Home Mini is now availble" email today (...
PlanPremiumCountryEgypt DeviceMultipleOperating SystemAndroid 9, Windows 10 My Question or IssueWill there be a Paypal Payment Option and Family plan available in Egypt anytime soon?In the mean time other copycat services already have this available ...
CountryEngland Device(iPhone 6)Operating System(iOS 11) Is there no way I can get premium through the Spotify app itself? Only asking as my internet application won’t let me open it at the moment
After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address.GS cancelled order email I called Google Store, they said I need to contac...
I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me?PlanFree/PremiumCountryMéxico DeviceIphone XSOperating System(iOS 10) My Question or I...
Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??
PlanPremiumCountryMalaysiaDeviceiPhone6Operating SystemiOS 12 My Question or Issuemy bank account has been charged twice for march and April subscription. Is spotify going to refund my money?
PlanPremium Family, but it swtiched to Premium Sinlge on it’s own.Country DeviceApple iPhones, windows computersOperating System(iOS, Windows 10) My Question or Issue My husband started getting ads while he was listening to music. I still have premiu...
PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled my single premium plan to be part of a familiar plan. But I still been charg...
I deleted accidentally the app of spotify on my cellphone and at the same day I rescue it to my cellphone and my account that was premium back to the non-premium, in this month the cash discounted of my bank account and I still cant use my premium ac...
PlanFree/PremiumCountryUnited StatesDeviceiPhone 6Operating SystemiOS 12.2 My Question or IssueI am a student, I have a Hulu account and I want to add my Spotify to it so I can get the student subscription. I do not know how to go about doing this. p...
PlanPremium When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, I am greeted with "It looks like you've not registered your interest for this offer yet." I never received an email advertising this promotion.
PlanPremiumCountryCanada My Question or Issue Afternoon,I have been trying to claim the google home mini but each time i try to the discount is not applied. I have revieved the link in my email which sends me to the google store to choose a mini. Whe...
PlanPremiumCountryCanada My Question or Issue Hello, I am waiting for my google home mini for so long now since I’ve got the confirmation that it was ordered, when can I except receiving it? Thank you and have a nice weekend... Sandrine Stordiau Obte...
So today found out this promo from a friend who got theirs, but i got no email or anything about tjis. Ive gone too two links one says page not found, other sayd i was not opped in for yhis. How could i if never told? How can one get this as beed sub...
When you get the student discount, is it one big payment of 4.99 a month so I'd be paying 60 dollars at one time? Or does it charge 4.99 a month like it regularly does without the student discount?