Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
124875 Views
82 replies
10 likes

124875 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14909 Views
27 replies
2 likes

14909 Views
27 replies
2 likes

Solved!! modo aleatorio con subscripción premiun

Hola . Mi mujer y yo tenemos una cuenta premium duo y resulta que tanto en mi ipad como en mi teléfono android al darle al play a mis listas y albunes se reproduce la música en modo aleatorio, simn embargo en el ordenador no es así. ¿por qué ocurre e...

alexlavapies
Casual Listener
Hola . Mi mujer y yo tenemos una cuenta premium duo y resulta que tanto en mi ipad como en mi teléfono android al darle al play a mis listas y albunes se reproduce la música en modo aleatorio, simn e...
2021-01-24 2:00:22 PM
2021-01-25 1:40:53 PM
Bittencourt
Spotify Star
639 Views
5 replies
0 likes

639 Views
5 replies
0 likes

Upgrade to Family with existing premium with 1 year payment

PlanPremium to Family CountryGermanyMy Question or Issue Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family. What will happen to my already payed premium?

Sledge44
Visitor
Plan Premium to Family Country Germany My Question or Issue Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family. ...
2021-01-24 9:47:58 AM
2021-01-24 9:26:52 PM
Bittencourt
Spotify Star
295 Views
1 replies
0 likes

295 Views
1 replies
0 likes

Superuser Contribution I had family plan, but my payment method stopped working. Now, I'm "not eligible for family plan"...

I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?

jeffreyhubbard1
Casual Listener
I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?
2021-01-22 5:16:43 PM
2021-01-23 11:26:52 AM
Mihail
Spotify Legend
370 Views
3 replies
0 likes

370 Views
3 replies
0 likes

Superuser Contribution Advertisements Galore!

I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this advertisement which goes on for more than 30 seconds and then hope that I do not hear an...

SurilShah
Casual Listener
I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this advertisement which goes on for...
2021-01-22 5:43:59 AM
2021-01-23 10:34:44 AM
Jeremy
Spotify Legend
253 Views
1 replies
0 likes

253 Views
1 replies
0 likes

Premium to Duo Country Change

PlanPremium, DuoCountrySingapore, India My Question or IssueHi, I currently have a Spotify Premium Account in Singapore linked to a Singapore credit card. I've recently moved to India with my wife, and we live at the same address. I sent up Spotify D...

117823629
Visitor
Plan Premium, Duo Country Singapore, India My Question or Issue Hi, I currently have a Spotify Premium Account in Singapore linked to a Singapore credit card. I've recently moved to Indi...
2021-01-22 5:47:31 AM
2021-01-22 11:19:30 PM
Billy-J
Spotify Star
391 Views
1 replies
0 likes

391 Views
1 replies
0 likes

Superuser Contribution Samsung a51 6 Month premium not eligible

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueWhen i go to the spotify app and click the 6 month free premium offer, it takes me to the page and it says i am not eligible for the offer. Phone was ...

paulkulesa
Visitor
Plan Free Country United Kingdom Device Samsung Galaxy A51 Operating System Android 10 My Question or Issue When i go to the spotify app and click the 6 month free premium offer, it ...
2021-01-22 5:37:15 AM
2021-01-22 9:42:58 PM
Novy
Moderator
472 Views
1 replies
0 likes

472 Views
1 replies
0 likes

Superuser Contribution Plan duo admin issue

Plan Premium DuoCountryArgentina My Question Im having problems with my duo plan. Im the manager and im sharing my account with my brother, but he didnt use his account for a long time. Now he is trying to use his account again but apparently is not ...

carospot
Visitor
Plan Premium Duo Country Argentina My Question Im having problems with my duo plan. Im the manager and im sharing my account with my brother, bu...
2021-01-21 11:21:53 PM
2021-01-22 11:28:40 AM
Jeremy
Spotify Legend
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Solved!! Can't pay subscription

PlanStarted as Free, then as Premium.CountryRussiaDeviceSamsung SM-A505FN, but I tried to pay via WebsiteOperating SystemWindows 10 Pro My Question or IssueI started as Free. The first time I needed to pay subscription - I couldn't. I use Sberbank. A...

6655nikolai
Casual Listener
Plan Started as Free, then as Premium. Country Russia Device Samsung SM-A505FN, but I tried to pay via Website Operating System Windows 10 Pro My Question or Issue I started as Free....
2021-01-19 8:05:19 AM
2021-01-21 4:44:13 PM
Jose_M
Spotify Star
544 Views
3 replies
0 likes

544 Views
3 replies
0 likes

Superuser Contribution Free premium subscription for new users

User name31dt6ch3ukaetmbbzpcsl3wpox64PlanFreeCountryRussiaMy Question or IssueHello! My issue is, i don't have free premium subscription option for new users.I registered my account when I'm was use a MTS mobile provider. In that case i had a 6 moth ...

ALexZzZay
Casual Listener
User name 31dt6ch3ukaetmbbzpcsl3wpox64 Plan Free Country Russia My Question or Issue Hello! My issue is, i don't have free premium subscription option for new users. I registered my account w...
2021-01-18 11:00:57 AM
2021-01-20 12:41:37 AM
Novy
Moderator
467 Views
3 replies
0 likes

467 Views
3 replies
0 likes

Unable to Cancel Starbucks Premium

Starbucks Partner -> Student PlanPremiumUSA iPhone XRiOS 14.3 --- I'm having issues canceling my Starbucks Partner subscription so that I can switch to a Student account. I recently left SBUX but my plan hasn't been canceled, and I was hoping to swit...

modernbrigid
Casual Listener
Starbucks Partner -> Student Plan Premium USA iPhone XR iOS 14.3 --- I'm having issues canceling my Starbucks Partner subscription so that I can switch to a Student a...
2021-01-19 1:09:39 AM
2021-01-19 2:57:20 AM
Billy-J
Spotify Star
1853 Views
1 replies
0 likes
Partner
Starbucks

1853 Views
1 replies
0 likes

Disconnected Facebook and Lost Email

PlanPremiumCountryUS My Question or IssueI am asking this question from a temporary free account, because I can not access my old premium account. My old account, which I still pay for and want to recover, was created using my Facebook profile. I dea...

Sean-Afshar
Visitor
Plan Premium Country US My Question or Issue I am asking this question from a temporary free account, because I can not access my old premium account. My old account, which I still pay f...
2021-01-18 7:46:06 PM
2021-01-19 1:25:26 AM
AdamDamon
Spotify Star
427 Views
1 replies
0 likes

427 Views
1 replies
0 likes

Superuser Contribution I pay for premium and still get adverts. HELP

Hello All.My understanding of the Premium service is that it's sole purpose is to remove the adverts. I decided to pay to use premium just before Joe Rogan moved to spotify from youtube last year. Since I've used premium I haven't had any adverts unt...

c81pr8kvnun54vp
Casual Listener
Hello All. My understanding of the Premium service is that it's sole purpose is to remove the adverts. I decided to pay to use premium just before Joe Rogan moved to spotify from youtube last year. ...
2021-01-18 5:36:17 PM
2021-01-18 7:01:26 PM
Sirspammer
Regular
1086 Views
3 replies
7 likes

1086 Views
3 replies
7 likes

Followers

When I add a new track to an open playlist, do my followers receive a message about it?

DropRepost
Casual Listener
When I add a new track to an open playlist, do my followers receive a message about it?
2021-01-16 3:10:18 PM
2021-01-18 3:46:27 PM
Hubo
Community Legend
390 Views
3 replies
0 likes

390 Views
3 replies
0 likes

COMPARTIR SUSCRIPCIÓN CON AMIG@.

Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y me gustaría saber si puede haber algún tipo de susc...

1189140041
Newbie
Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y ...
2021-01-05 10:01:28 PM
2021-01-18 11:34:32 AM
Jose_M
Spotify Star
608 Views
1 replies
1 likes

608 Views
1 replies
1 likes

Premium Promo for Samsung

PlanFree for NowCountry DeviceSamsung Galaxy S10Operating SystemIOS 10 My Question or IssueAn offer for 6 months of premium through Samsung is available on the device listed above. Can I access premium on my other devices as well during the promo per...

dklsierisasdfas
Music Fan
Plan Free for Now Country Device Samsung Galaxy S10 Operating System IOS 10 My Question or Issue An offer for 6 months of premium through Samsung is available on the device li...
2021-01-17 6:16:06 PM
2021-01-18 11:29:04 AM
Jose_M
Spotify Star
547 Views
1 replies
0 likes
samsung promo
six months

547 Views
1 replies
0 likes

Superuser Contribution Vodafone to Spotify Duo

My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts to a Premium Duo plan. I am aware that we can not ...

joldknow
Visitor
My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts...
2021-01-12 6:11:15 PM
2021-01-17 11:47:13 AM
joldknow1
Visitor
1762 Views
2 replies
0 likes
Premium

1762 Views
2 replies
0 likes

Credit towards duo but still charged 12.99

I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live chat?

ricemochi
Visitor
I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live...
2021-01-17 11:13:10 AM
234 Views
0 replies
0 likes

234 Views
0 replies
0 likes

Superuser Contribution Not eligible for Duo anymore

PlanPremium DuoCountryFranceDeviceGalaxy A10, Windows 10 Laptop, Echo DotOperating SystemAndroid, Windows 10, Amazon Alexa (?) My Question or IssueHi, My latest payment got declined by my card because I had reached the payment limit, so I raised it a...

CrostDaergon
Casual Listener
Plan Premium Duo Country France Device Galaxy A10, Windows 10 Laptop, Echo Dot Operating System Android, Windows 10, Amazon Alexa (?) My Question or Issue Hi, My latest paym...
2021-01-15 8:29:04 PM
2021-01-16 10:08:02 PM
Novy
Moderator
540 Views
1 replies
0 likes
Duo
eligible
Subscription

540 Views
1 replies
0 likes

Superuser Contribution Disconnect from Facebook and still charge me

PlanPremium My Question or IssueThis is not the account I use for payment.Just ask some questions.Is it normal to charge me if I have already disconnect from Facebook?As far as I remember, if you registered Spotify with Facebook account, then you log...

ced0
Newbie
Plan Premium My Question or Issue This is not the account I use for payment. Just ask some questions. Is it normal to charge me if I have already disconnect from Facebook? As far as I r...
2021-01-15 4:01:49 AM
2021-01-16 9:25:06 AM
Mihail
Spotify Legend
304 Views
1 replies
0 likes

304 Views
1 replies
0 likes

Superuser Contribution My subscription got cancelled and I can't subscribe again

PlanTrying to get back to PremiumCountryBrazilDeviceProblem on Desktop and on Asus Zenphone 2My Question or IssueBetween 5 and 6 of january 2021, my Premium got cancelled and I can't subscribe again. When I try, I get a message that says that there w...

amexa_
Casual Listener
Plan Trying to get back to Premium Country Brazil Device Problem on Desktop and on Asus Zenphone 2 My Question or Issue Between 5 and 6 of january 2021, my Premium got cancelled and I can't su...
2021-01-13 12:02:12 AM
2021-01-15 12:27:39 AM
amexa_
Casual Listener
587 Views
3 replies
0 likes

587 Views
3 replies
0 likes

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