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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4126 Views
  • 23 replies
  • 2 likes
  • 4126 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charged for premium, still on free.

PlanFree, but was buying premiumCountryIndiaDeviceMotorola G5S+Operating SystemAndroid Oreo My Question or IssueI was just buying Spotify Premium with the students' discount. The SheerID verification was complete and I proceeded to pay. I paid with a...

  • Casual Listener
  • Plan Free, but was buying premium Country India Device Motorola G5S+ Operating System Android Oreo   My Question or Issue I was just buying Spotify Premium with the students' disc...
  • Petya
  • Community Legend
  • 1211 Views
  • 2 replies
  • 0 likes
  • 1211 Views
  • 2 replies
  • 0 likes

Solved!! Only single premium plan available in romania after 2 years

PlanPremium Family & Premium StudentCountryRomania My Question or IssueHello there!Community request 1 Community request 2 ...As you can see, there were multiple request for these premium plans going as far as almost 2 years ago. There were promises,...

  • Visitor
  • Plan Premium Family & Premium Student Country Romania   My Question or Issue Hello there! Community request 1  Community request 2  ... As you can see, there were multipl...
  • Maxim
  • Spotify Star
  • 764 Views
  • 1 replies
  • 0 likes
  • 764 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium -> FamilyCountryBelgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (Belgium) isn't allowed to pay thourgh credit card (VISA or Mastercard)... I'm ...

  • Visitor
  • Plan Premium -> Family Country Belgium   Good morning,   I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (...
  • Maxim
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Slovenia

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported country. Im fed up with using tweaked apps on a dif...

  • Regular
  • So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported ...
  • Maxim
  • Spotify Star
  • 1820 Views
  • 1 replies
  • 1 likes
  • 1820 Views
  • 1 replies
  • 1 likes

Solved!! Student Bundle Premium Spotify + No-Ad Hulu

My Question or IssueI don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spotify-Hulu bundle but that only includes the Hulu with...

  • Visitor
  • My Question or Issue I don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spo...
  • Billy-J
  • Spotify Star
  • 2914 Views
  • 1 replies
  • 0 likes
  • 2914 Views
  • 1 replies
  • 0 likes

improper billing

PlanPremiumCountryBrazilDeviceRedmi 7System operationAndroid 9My question or problemThis morning, I received a message from my bank saying that Spotify Premium has been activated in my account. I have two accounts on Spotify, I signed in to both acco...

  • Casual Listener
  •   Plan Premium Country Brazil Device Redmi 7 System operation Android 9 My question or problem This morning, I received a message from my bank saying that Spotify Premium has been acti...
  • Emilia_8
  • Community Legend
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Premium bug?

PlanPremiumCountryMexicoDevice Samsung Galaxy S8+My Question or IssueI bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline mode it tells me that I only have 29 days left so that I have to connect to the...

  • Visitor
  •   Plan Premium Country Mexico Device  Samsung Galaxy S8+ My Question or Issue I bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline m...
  • Emilia_8
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution plano

nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?

  • Visitor
  • nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?
  • Katerina
  • Spotify Legend
  • 956 Views
  • 2 replies
  • 0 likes
  • plano
  • 956 Views
  • 2 replies
  • 0 likes

Payment

My Question or Issuei didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the card is attached to that has a spotify.

  • Casual Listener
  • My Question or Issue i didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the ...
  • Emilia_8
  • Community Legend
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Superuser Contribution Currys will only provide one code yet I purchased two eligible items

I purchased two Sonos sound bars at Christmas as presents for family. The Sonos sound bar comes with six months free code so I naturally expected to receive two codes. I only received a single code and they are refusing to provide a second stating I ...

  • Casual Listener
  • I purchased two Sonos sound bars at Christmas as presents for family.  The Sonos sound bar comes with six months free code so I naturally expected to receive two codes.  I only received a s...
  • craigpenton
  • Casual Listener
  • 865 Views
  • 5 replies
  • 0 likes
  • 865 Views
  • 5 replies
  • 0 likes

Solved!! Got e-mail on Feb 12,2020 for 3mo free with a Premium subscription but unable to activate

PlanFree/PremiumCountry France Samsung Note 9 + PC Android + Windows 10 My Question or IssueI got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but when I try to subscribe, I only get 1mo free. I have never subscribed to Spotify Premium...

  • Casual Listener
  • Plan Free/Premium Country France   Samsung Note 9 + PC   Android + Windows 10   My Question or Issue I got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but ...
  • duriezp
  • Casual Listener
  • 561 Views
  • 4 replies
  • 0 likes
  • 561 Views
  • 4 replies
  • 0 likes

Premium subscription lost

Country: United Kingdom Hi,so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything. I should have two years of Spotify premium, ending 07/12/20 (December), which came free with ...

  • Casual Listener
  • Country: United Kingdom   Hi, so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything.   I should have ...
  • Emilia_8
  • Community Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu not working with student premium

I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up for $5.99/month. How can this be resolved???

  • Regular
  • I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up fo...
  • Katerina
  • Spotify Legend
  • 926 Views
  • 8 replies
  • 0 likes
  • 926 Views
  • 8 replies
  • 0 likes

Superuser Contribution non existiong offer

PlanFree My Question or IssueWhy am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner? If I am not eligible for the offer, don't offer it to me!!! Whatever ha...

  • Casual Listener
  •   Plan Free   My Question or Issue Why am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner?...
  • Katerina
  • Spotify Legend
  • 506 Views
  • 6 replies
  • 0 likes
  • 506 Views
  • 6 replies
  • 0 likes

Got charge after cancel my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium fa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Emilia_8
  • Community Legend
  • 367 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 367 Views
  • 2 replies
  • 0 likes

Solved!! Can I Switch to Family Premium and Keep Hulu?

PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?

  • Visitor
  • Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...
  • 引きこもり
  • Roadie
  • 16560 Views
  • 1 replies
  • 0 likes
  • Family Hulu
    Family Plan
    Hulu
    Hulu Family
    Premium
    Switch
  • 16560 Views
  • 1 replies
  • 0 likes

Solved!! refund and cancel subscription

hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt use the service and i want my money back. if u want...

  • Casual Listener
  • hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt ...
  • Brunelicia
  • Community Legend
  • 778 Views
  • 3 replies
  • 0 likes
  • 778 Views
  • 3 replies
  • 0 likes

Superuser Contribution Vodafone Music Premium not working

PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 8  Operating System (iOS 10   My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...
  • Ivan
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

necesito eliminar cuenta pero no tengo acceso al correo

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó asociada a su cuenta y me siguen haciendo el cargo ...

  • Visitor
  • Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó ...
  • OneByBoo
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes