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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130694 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62395 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
241562 Views
149 replies
13 likes
The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE
The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE
Spotify Star
2992 Views
1 replies
0 likes
I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems to be a card payment method and country of residence whi...
I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems...
558 Views
0 replies
0 likes
I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account? And if I have to switch to Free, then upgrade to ...
I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account...
Spotify Star
1083 Views
1 replies
1 likes
Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
Regular
2274 Views
12 replies
1 likes
I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
Community Legend
1641 Views
1 replies
0 likes
I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...
I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is: If I as the account holder...
Not applicable
1248 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spotify cant be connected with headspace. How can i get it
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spot...
Spotify Star
728 Views
1 replies
0 likes
PlanPremium StudentCountryFranceDeviceXiomi 10 Lite 5GOperating SystemAndroid 10 My Question or IssueHello,I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why ple...
Plan Premium Student Country France Device Xiomi 10 Lite 5G Operating System Android 10 My Question or Issue Hello, I noticed that since two month (March and April) I pay twice the ...
Spotify Star
1507 Views
5 replies
0 likes
PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, this morning when I opened the app this message popped up, I closed it whilst waiting to see...
Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, this mornin...
Spotify Legend
1742 Views
1 replies
0 likes
I require a full refund because I did things correctly but got charged anyway. Please fix this.
I require a full refund because I did things correctly but got charged anyway. Please fix this.
Moderator
1676 Views
5 replies
1 likes
PlanFree/PremiumCountryMalaysia DeviceSamsung Galaxy note 10 liteOperating SystemAndroid 11 My Question or IssueI've been subscribed to premium since 2017~ but had just cancelled it and my premium will expire on the 15th of May, I cancelled it becaus...
Plan Free/Premium Country Malaysia Device Samsung Galaxy note 10 lite Operating System Android 11 My Question or Issue I've been subscribed to premium since 2017~ but had...
Spotify Legend
2115 Views
1 replies
0 likes
I have had for the past 2 years an annual subscription and would like to have it again this year, but the subscription expired today and I do not see an option to do an annual subscription. please send me a link to the annual subscription; I believe ...
I have had for the past 2 years an annual subscription and would like to have it again this year, but the subscription expired today and I do not see an option to do an annual subscription. please se...
Roadie
4348 Views
9 replies
1 likes
PlanStudent PremiumCountryKenyaDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI made a payment for my subscription using the method i always use and the payment went through but my subscription is still inactive
Plan Student Premium Country Kenya Device Samsung Galaxy A50 Operating System Android My Question or Issue I made a payment for my subscription using the method i always use an...
Spotify Legend
892 Views
1 replies
0 likes
PlanPremium with HuluCountryUSADevice(Samsung S20, Computer, Iphone 11 Pro Max)Operating System(Android, Windows 10) My Question or IssueI am trying to switch my plan from Spotify Premium with Hulu to Spotify Premium Family. When I tried to switch ov...
Plan Premium with Hulu Country USA Device (Samsung S20, Computer, Iphone 11 Pro Max) Operating System (Android, Windows 10) My Question or Issue I am trying to switch my plan from Sp...
Spotify Legend
630 Views
1 replies
0 likes
I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas what to do next?thanksclem
I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas wha...
Spotify Star
887 Views
1 replies
0 likes
PlanPremium DuoCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Guys , So The issue is that i renewed my student premium accout today , but then i t...
Plan Premium Duo Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello Guy...
Spotify Star
582 Views
1 replies
0 likes
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or add my spouse to this [snip - Community Moderator ...
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or...
Spotify Legend
759 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicegoogle pixel 5Operating System Android My Question or IssueI had Annual Subscription last year. when to check account to see when i have to pay for it for this year and its saying not subscription so i when to sub once m...
Plan Premium Country Canada Device google pixel 5 Operating System Android My Question or Issue I had Annual Subscription last year. when to check account to see when i have to...
Spotify Star
713 Views
3 replies
0 likes
Hello everybody. I want to pay premium again. with the usual card. but will not let me. I have tried various formulas and nothing. what I do. Thank you PlanPremiumCountryGermaniDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System...
Hello everybody. I want to pay premium again. with the usual card. but will not let me. I have tried various formulas and nothing. what I do. Thank you Plan Premium Country German...
Spotify Star
490 Views
1 replies
0 likes
PlanFamilyCountryItalyDevicePCOperating SystemWindows 10 - Firefox incognito My Question or IssueI would like to change my subscription from Family to Duo but it doesn't work.I just get a red alert box saying I'm not eligible for such a plan
Plan Family Country Italy Device PC Operating System Windows 10 - Firefox incognito My Question or Issue I would like to change my subscription from Family to Duo but it doesn't work...
Spotify Star
697 Views
3 replies
0 likes
