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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131246 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
64198 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244809 Views
150 replies
13 likes
I require a full refund because I did things correctly but got charged anyway. Please fix this.
I require a full refund because I did things correctly but got charged anyway. Please fix this.
Moderator
1679 Views
5 replies
1 likes
PlanFree/PremiumCountryMalaysia DeviceSamsung Galaxy note 10 liteOperating SystemAndroid 11 My Question or IssueI've been subscribed to premium since 2017~ but had just cancelled it and my premium will expire on the 15th of May, I cancelled it becaus...
Plan Free/Premium Country Malaysia Device Samsung Galaxy note 10 lite Operating System Android 11 My Question or Issue I've been subscribed to premium since 2017~ but had...
Spotify Legend
2123 Views
1 replies
0 likes
I have had for the past 2 years an annual subscription and would like to have it again this year, but the subscription expired today and I do not see an option to do an annual subscription. please send me a link to the annual subscription; I believe ...
I have had for the past 2 years an annual subscription and would like to have it again this year, but the subscription expired today and I do not see an option to do an annual subscription. please se...
Roadie
4368 Views
9 replies
1 likes
PlanStudent PremiumCountryKenyaDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI made a payment for my subscription using the method i always use and the payment went through but my subscription is still inactive
Plan Student Premium Country Kenya Device Samsung Galaxy A50 Operating System Android My Question or Issue I made a payment for my subscription using the method i always use an...
Spotify Legend
898 Views
1 replies
0 likes
PlanPremium with HuluCountryUSADevice(Samsung S20, Computer, Iphone 11 Pro Max)Operating System(Android, Windows 10) My Question or IssueI am trying to switch my plan from Spotify Premium with Hulu to Spotify Premium Family. When I tried to switch ov...
Plan Premium with Hulu Country USA Device (Samsung S20, Computer, Iphone 11 Pro Max) Operating System (Android, Windows 10) My Question or Issue I am trying to switch my plan from Sp...
Spotify Legend
635 Views
1 replies
0 likes
I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas what to do next?thanksclem
I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas wha...
Spotify Star
894 Views
1 replies
0 likes
PlanPremium DuoCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Guys , So The issue is that i renewed my student premium accout today , but then i t...
Plan Premium Duo Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello Guy...
Spotify Star
586 Views
1 replies
0 likes
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or add my spouse to this [snip - Community Moderator ...
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or...
Spotify Legend
764 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicegoogle pixel 5Operating System Android My Question or IssueI had Annual Subscription last year. when to check account to see when i have to pay for it for this year and its saying not subscription so i when to sub once m...
Plan Premium Country Canada Device google pixel 5 Operating System Android My Question or Issue I had Annual Subscription last year. when to check account to see when i have to...
Spotify Star
719 Views
3 replies
0 likes
Hello everybody. I want to pay premium again. with the usual card. but will not let me. I have tried various formulas and nothing. what I do. Thank you PlanPremiumCountryGermaniDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System...
Hello everybody. I want to pay premium again. with the usual card. but will not let me. I have tried various formulas and nothing. what I do. Thank you Plan Premium Country German...
Spotify Star
495 Views
1 replies
0 likes
PlanFamilyCountryItalyDevicePCOperating SystemWindows 10 - Firefox incognito My Question or IssueI would like to change my subscription from Family to Duo but it doesn't work.I just get a red alert box saying I'm not eligible for such a plan
Plan Family Country Italy Device PC Operating System Windows 10 - Firefox incognito My Question or Issue I would like to change my subscription from Family to Duo but it doesn't work...
Spotify Star
700 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceLaptop, phoneOperating SystemWindows, Android My Question or IssueI'm wondering if my Spotify Premium subscription has any sort of quality of service guarantee, because the streaming service is continually pausing during pl...
Plan Premium Country USA Device Laptop, phone Operating System Windows, Android My Question or Issue I'm wondering if my Spotify Premium subscription has any sort of quality of servi...
Spotify Legend
768 Views
1 replies
0 likes
Efetuei o cancelamento do premium no dia 26/03/2021, porém, ao olhar minha fatura percebi que ainda há cobrança para esse mês de abril. Podem me ajudar?
Efetuei o cancelamento do premium no dia 26/03/2021, porém, ao olhar minha fatura percebi que ainda há cobrança para esse mês de abril. Podem me ajudar?
Roadie
460 Views
1 replies
1 likes
this is the 3rd time this year that my gift cards don't want to work I have all tried, change the letters that may look alike, the postal code but nothing works I still have the same error message it's been 3 times in a row. i think i should go somew...
this is the 3rd time this year that my gift cards don't want to work I have all tried, change the letters that may look alike, the postal code but nothing works I still have the same error message it...
Community Legend
2269 Views
1 replies
0 likes
PlayPremiumCountryUSADeviceGalaxy note 8 and laptopOperating SystemAndroid and windows 10 My Question or IssueHi, I've been trying to change my plan to do a plan but once I got the invite, it kept saying have to change every 12 months. Is there a way...
Play Premium Country USA Device Galaxy note 8 and laptop Operating System Android and windows 10 My Question or Issue Hi, I've been trying to change my plan to do a pl...
Spotify Star
438 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceiPhone 11Operating SystemWindows 10 My Question or Issuei wanted to move from premium to duo, therefore i deleted my premium subs & paid for duo - i was charged for the same account (it is through fb login) but the “Accou...
Plan Premium Country India Device iPhone 11 Operating System Windows 10 My Question or Issue i wanted to move from premium to duo, therefore i deleted my premium subs & p...
Spotify Star
531 Views
3 replies
0 likes
PlanPremiumCountryUKMy Question or IssueHi i want to add my wife to my premium plan, so upgrade to Duo makes sense. It says they need to confirm her address, which is fine, but I can't for the life of me find where it stores *my* address! I think it ...
Plan Premium Country UK My Question or Issue Hi i want to add my wife to my premium plan, so upgrade to Duo makes sense. It says they need to confirm her address, which is fine, but I c...
Spotify Star
484 Views
1 replies
0 likes
pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado!
pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado!
Spotify Star
612 Views
1 replies
0 likes
PlanFreeCountryMalaysia DeviceSamsung Galaxy S10+, Macbook Pro Operating System(iOS 10, Android Oreo) My Question or IssueI am not able to subscribe to Premium Family plan. I tried subscribing by card. Please see attached the error message. It says I...
Plan Free Country Malaysia Device Samsung Galaxy S10+, Macbook Pro Operating System (iOS 10, Android Oreo) My Question or Issue I am not able to subscrib...
Casual Listener
1327 Views
6 replies
0 likes
Today I updated my payment method, and the debit of my money was generated, however my account is still Free, I have called the bank and they have confirmed the debit of my money. I need them to fix it as soon as possible.
Today I updated my payment method, and the debit of my money was generated, however my account is still Free, I have called the bank and they have confirmed the debit of my money. I need them to fix ...
Spotify Legend
615 Views
1 replies
3 likes
