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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72004 Views
  • 25 replies
  • 5 likes
  • 72004 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41849 Views
  • 19 replies
  • 2 likes
  • 41849 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29825 Views
  • 16 replies
  • 3 likes
  • 29825 Views
  • 16 replies
  • 3 likes

Superuser Contribution 0,99 cents Premium won't activate

PlanFree/PremiumCountryThe Netherlands DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueMy Spotify account did not switch to Premium after i got the 3 months for 0,99 cents deal. It says that there has been subscripted 0,99 cents on...

  • Casual Listener
  •   Plan Free/Premium Country The Netherlands   Device Samsung Galaxy S9 Operating System Android   My Question or Issue My Spotify account did not switch to Premium after i ...
  • Esmeepompert
  • Casual Listener
  • 366 Views
  • 4 replies
  • 1 likes
  • 366 Views
  • 4 replies
  • 1 likes

Got charged for family premium but it's gone

Hello,on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still got the proof of paying it. I can see it at the subscr...

  • Newbie
  • Hello, on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still g...
  • OneByBoo
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

“Win Back” offers... how to get one!?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a Spotify free trial already, but I understand that Spotify has “win back” offers ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Hulu subscription got cancelled?

Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...

  • Newbie
  • Plan: Premium Country: USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...
  • Billy-J
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Hulu
    Hulu-spotify
    Subscription
  • 448 Views
  • 1 replies
  • 0 likes

Premium Account with Hulu

Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed if I am no longer able to activate the Hulu subscription. I can't find...

  • Casual Listener
  • Hello,   I have the Individual Premium Plan in the USA.   I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed i...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need steps how to subscribe premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 405 Views
  • 5 replies
  • 0 likes
  • steps
  • 405 Views
  • 5 replies
  • 0 likes

Cant download Songs

Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium Features like skip, like or choose a Free Song of ...

  • Newbie
  • Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium...
  • OneByBoo
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscription denied

PlanFree/PremiumCountryAustriaDeviceS8Operating SystemSome Android My Question or IssueHi, i forgot to enter verify my adress. I got switched to a free account. My wife send me an invitation again, but I cannot enter the family anymore and just get a...

  • Regular
  •   Plan Free/Premium Country Austria Device S8 Operating System Some Android   My Question or Issue Hi, i forgot to enter verify my adress. I got switched to a free account. ...
  • Luan
  • Spotify Star
  • 989 Views
  • 9 replies
  • 0 likes
  • 989 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution SI SE ME ACABA EL PREMIUM... PUEDO SEGUIR ESCUCHANDO MI MÚSICA DESCARGADA?

Mi pregunta o problemaQuiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada

  • Newbie
  • Mi pregunta o problema Quiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada
  • Jemi
  • Spotify Legend
  • 4103 Views
  • 1 replies
  • 0 likes
  • 4103 Views
  • 1 replies
  • 0 likes

Annual membership gift

Hello, I would like to purchase a 1 year membership for a friend.I have his email address to setup an account, but where on your website do I click to setup annual account ?

  • Newbie
  • Hello,   I would like to purchase a 1 year membership for a friend. I have his email address to setup an account, but where on your website do I click to setup annual account ?
  • OneByBoo
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

can't connect to hulu

ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of my account page, but i don't see any such "my services link" aft...

  • Newbie
  • ive had premium for years now, and am just trying to connect to hulu.  half hour later , im still getting no clear way of doing it.  Some comments have said to go to "my services" part of m...
  • Bethany_Dawn
  • Community Legend
  • 395 Views
  • 1 replies
  • 1 likes
  • 395 Views
  • 1 replies
  • 1 likes

Solved!! Premium for students: No answer!

So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I still didn't hear anything from Spotify. I'm paying 9...

  • Newbie
  • So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I st...
  • Luan
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Spotify charged me twice a month for a long time!

So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months. Is there a reason for that?! and how can i solve it? Thank you.

  • Newbie
  • So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months.   Is there a...
  • A_Musicophile
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

adding partner to premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I have spotify premium and have added my son with no issue. But when i try to add my wife ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I ha...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Assinei plano por boleto e não liberou

Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.

  • Newbie
  • Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.  
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged twice this month

PlanPremiumCountryUSADeviceiPhone Operating SystemiOS My Question or IssueI got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I haven't paid when I obviously have.

  • Casual Listener
  • Plan Premium Country USA Device iPhone  Operating System iOS   My Question or Issue I got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I hav...
  • Peter
  • Spotify Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

One of family member suddenly become non-premium account

PlanPremiumCountryMalaysia DeviceS10plusOperating SystemAndroid My Question or IssueOne of my family members suddenly become non-premium. We've been subscribing premium account since Sept 2018. His login email is still the same as in the family premi...

  • Newbie
  • Plan Premium Country Malaysia   Device S10plus Operating System Android   My Question or Issue One of my family members suddenly become non-premium. We've been subscribing premiu...
  • OneByBoo
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Spotify Premium Renews on ?

My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscription page and see that my Spotify renews on “?” I ...

  • Newbie
  • My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscri...
  • Billy-J
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Premium changed by hacker

I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid for. The deal I bought was $9.99 for 3 months, howe...

  • Newbie
  • I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid ...
  • Billy-J
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! SPOTIFY STOLE FROM ME

I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is absolutely disgusting and schmmy of them for STEALING ...

  • Newbie
  • I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is abs...
  • OneByBoo
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes