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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5122 Views
  • 23 replies
  • 2 likes
  • 5122 Views
  • 23 replies
  • 2 likes

Re: Money deducted from bank account but no premium access given

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my money ...

  • Regular
  • The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is sho...
  • Luan
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar un plan premium

No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.

  • Casual Listener
  • No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.&nb...
  • Elena
  • Moderator
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

Solved!! Revolut card issue

PlanPremiumCountryRomaniaDeviceASUS Laptop & Samsung Galaxy S10Operating SystemWindows 10 Pro x64 & Android 10 My Question or IssueI have a physical Revolut card registered on my account. Today I tried to change it since I don't want to use it for on...

  • Regular
  • Plan Premium Country Romania Device ASUS Laptop & Samsung Galaxy S10 Operating System Windows 10 Pro x64 & Android 10   My Question or Issue I have a physical Revolut card regi...
  • AdrianGotca
  • Regular
  • 4788 Views
  • 9 replies
  • 0 likes
  • 4788 Views
  • 9 replies
  • 0 likes

Superuser Contribution Payment problems

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue helloi had a spotify account connected to my polish revolut card. Becouse of brexit verifica...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Xenia
  • Moderator
  • 1257 Views
  • 7 replies
  • 0 likes
  • 1257 Views
  • 7 replies
  • 0 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

  • Casual Listener
  • Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
  • Emilia_8
  • Community Legend
  • 1004 Views
  • 5 replies
  • 0 likes
  • Premium
    Trial
  • 1004 Views
  • 5 replies
  • 0 likes

Superuser Contribution SPOTIFY DUO

What if I hire Spotify duo before my three-month free promotion ends.Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis.Because I'd like to hire him, but we're going to go through with the billing dates, that is,...

  • Visitor
  • What if I hire Spotify duo before my three-month free promotion ends. Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis. Because I'd like to hire him, but we'...
  • Mario
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement 3 mois gratuit

Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie

  • Visitor
  • Bonjour,  j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement  aurelie 
  • Xenia
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar con Débito Visa del Banco Hipotecario

Hola.Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix hace tiempo, y así vienen siendo sin inconvenientes. Co...

  • Visitor
  • Hola. Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix ha...
  • Ivan
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFreeCountryCanada DeviceIphone6sOperating SystemIos My Question or IssueI cannot add a gift card to my account. I was on the free trial for premium and it didnt work. I changed to the free membership and still cant add the gift card. It doesnt ev...

  • Visitor
  • Plan Free Country Canada   Device Iphone6s Operating System Ios   My Question or Issue I cannot add a gift card to my account. I was on the free trial for premium and it didnt w...
  • 引きこもり
  • Roadie
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount did not re-apply after 3-month promotion

PlanPremium (student)CountryCanadaDeviceAllOperating SystemAll My Question or IssueI had a Premium account with student discount prior to signing up for a 3-month promotion (3 months for $9.99CAD). After the 3-month period was over, my account revert...

  • Newbie
  • Plan Premium (student) Country Canada Device All Operating System All   My Question or Issue I had a Premium account with student discount prior to signing up for a 3-month promotion (...
  • Mario
  • Spotify Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from my bank account but Spotify premium is not activated

This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my mo...

  • Regular
  • This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is...
  • Mario
  • Spotify Legend
  • 1196 Views
  • 1 replies
  • 0 likes
  • money deducted but student premium not activated
    student premium
  • 1196 Views
  • 1 replies
  • 0 likes

ININAL-SPOTIFY PAYMENT ISSUE

PlanFree/Premium (Supposed to be Premium Family)CountryTurkeyDevice3-4 different devicesMy Question or IssueI have paid for my monthly subscription. But spotify keeps warning me that I have not yet paid for it. I got in touch with Inınal through a ph...

  • Casual Listener
  • Plan Free/Premium (Supposed to be Premium Family) Country Turkey Device 3-4 different devices My Question or Issue I have paid for my monthly subscription. But spotify keeps warning me that I ...
  • OneByBoo
  • Roadie
  • 1607 Views
  • 3 replies
  • 0 likes
  • Issues
    Payment
  • 1607 Views
  • 3 replies
  • 0 likes

Unable to change from Premium Family to Premium Student

My Question or IssueI have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose the student premium plan, it just brings me to a page that sa...

  • Visitor
  •   My Question or Issue I have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose ...
  • Mozer
  • Composer
  • 375 Views
  • 1 replies
  • 0 likes
  • change plan
    Premium family
    Premium Student
  • 375 Views
  • 1 replies
  • 0 likes

Cannot purchase Spotify Family because the 1 month trial completed

I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I'm not eligible. That's fine except there isn't any...

  • Visitor
  • I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I...
  • 引きこもり
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Unable to pay for premium

Hi, can someone pleeease get in touch with me and help me out here. I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am unable to pay for the service anymore. (a bit strange, not bei...

  • Casual Listener
  • Hi, can someone pleeease get in touch with me and help me out here.   I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am un...
  • KaitlynColin
  • Casual Listener
  • 878 Views
  • 6 replies
  • 1 likes
  • 878 Views
  • 6 replies
  • 1 likes

You didn't give me the correct subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Student to Family, Hulu?

PlanStudent PremiumCountryUnited StatesDeviceiPhone 10sOperating SystemiOS 13 I think My Question or IssueI currently have a student plan with Hulu, & I let my mother use my account to see how she liked Spotify. Turns out she loves it so I’m consider...

  • Visitor
  • Plan Student Premium Country United States Device iPhone 10s Operating System iOS 13 I think   My Question or Issue I currently have a student plan with Hulu, & I let my mother use...
  • Bethany_Dawn
  • Community Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Got charged without being told i was going to be

Plan:Free accountCountry:U.S. DeviceiPhone 8+Operating SystemiOS 13.3.1 My Question or Issue:i quit using spotify a while ago and i got a notification today that i got charged for what was seemingly for a premium account membership. i haven’t been on...

  • Visitor
  •   Plan: Free account Country: U.S.   Device iPhone 8+ Operating System iOS 13.3.1   My Question or Issue: i quit using spotify a while ago and i got a notification today th...
  • kkeit
  • Visitor
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Re-invite a family member

Plan: PremiumCountry: NorwayDevice: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueHow can I re-invite a family member (who was already invited once, and now my premium...

  • Regular
  • Plan: Premium Country: Norway Device: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue How can I re-invi...
  • gelgjo
  • Regular
  • 2182 Views
  • 4 replies
  • 1 likes
  • 2182 Views
  • 4 replies
  • 1 likes