Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 173434 Views
- 114 replies
- 12 likes
- 173434 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19298 Views
- 27 replies
- 4 likes
- 19298 Views
- 27 replies
- 4 likes
Xbox Game Pass Ultimate Trial Not Working
PlanFree, trying to reach PremiumCountryUSADeviceDell XPS 8950 DesktopOperating SystemWindows 10 My Question or IssueSo recently, I decided to change my account so that it would be more up-to-date with my other accounts' username while using the same...
- Plan Free, trying to reach Premium Country USA Device Dell XPS 8950 Desktop Operating System Windows 10 My Question or Issue So recently, I decided to change my account so that it wo...
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- Regular
- 1843 Views
- 2 replies
- 0 likes
- 1843 Views
- 2 replies
- 0 likes
How to change plan from Premium Student to Premium Duo?
PlanPremium Student (prepaid)CountryIndia My Question or IssueI am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my partner. However, I can't seem to change plans or invite her into the s...
- Plan Premium Student (prepaid) Country India My Question or Issue I am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my par...
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- Spotify Star
- 1217 Views
- 9 replies
- 0 likes
- 1217 Views
- 9 replies
- 0 likes
Premium, Duo Hulu and Hulu Live
PlanPremiumCountryUSAMy Question or IssueMy wife wants to ditch Amazon Music and likes my Spotify experience so we're looking at Duo BUTI have Premium with Hulu which I later upgraded to Hulu Live I think it works right now by adding a credit to my h...
- Plan Premium Country USA My Question or Issue My wife wants to ditch Amazon Music and likes my Spotify experience so we're looking at Duo BUT I have Premium with Hulu which I later upg...
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- Spotify Star
- 398 Views
- 3 replies
- 0 likes
- 398 Views
- 3 replies
- 0 likes
Address does not match - Upgrading to DUO account
PlanFree (Trying to upgrade to Duo) CountryChinaDeviceiPhone 10, Razer Blade 15Operating System(Windows 10, iOS 13.3.1) My Question or IssueGirlfriend and I are both working in China, but we live together and she upgraded her premium to Duo and invit...
- Plan Free (Trying to upgrade to Duo) Country China Device iPhone 10, Razer Blade 15 Operating System (Windows 10, iOS 13.3.1) My Question or Issue Girlfriend and I are both w...
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- Spotify Star
- 881 Views
- 1 replies
- 0 likes
- 881 Views
- 1 replies
- 0 likes
Payment Problems due to a visa issued from a different country (crypto.com)
PlanFamilyCountryLuxembourgDeviceSamsung s21 UltraOperating SystemWindows 10 My Question or IssueHelloI am have an online Visa card from crypto.com that i use from most purchases that i make online.The problem is when i try to sue them for spotify, i...
- Plan Family Country Luxembourg Device Samsung s21 Ultra Operating System Windows 10 My Question or Issue Hello I am have an online Visa card from crypto.com that i use from most pur...
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- Spotify Star
- 1319 Views
- 1 replies
- 1 likes
- 1319 Views
- 1 replies
- 1 likes
Solved!! Easy Muffin not listed on the Amon Tobin album Bricolage
No track Easy Muffin listedGreetings, I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobinfrom his album “Bricolage” released in 1997. In the past, Easy Muffin was availableon Spotify but now Easy Muffin can't be found on t...
- No track Easy Muffin listedGreetings, I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobin from his album “Bricolage” released in 1997. In the past, Easy Muff...
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- Music Fan
- 16124 Views
- 2 replies
- 1 likes
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tech support
- 16124 Views
- 2 replies
- 1 likes
Solved!! problema con el pago de premium estudiantes
PlanPremiumPaísEspañaDispositivoOppo A9 2020Sistema operativoAndroid Mi pregunta o problemaPagamos un año se subscripcion premium con estudiantes hasa setiembre y el dia 2 de mayo y la aplicacion me notifico que mi pago estava pausado y que mi premiu...
- Plan Premium País España Dispositivo Oppo A9 2020 Sistema operativo Android Mi pregunta o problema Pagamos un año se subscripcion premium con estudiantes hasa setiembre y el ...
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- Spotify Star
- 464 Views
- 1 replies
- 0 likes
- 464 Views
- 1 replies
- 0 likes
If I sign up for Family while my Duo account is still active will I be charged twice?
I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit card info which makes me think I will be double charge...
- I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit car...
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- Spotify Star
- 357 Views
- 1 replies
- 1 likes
- 357 Views
- 1 replies
- 1 likes
Canceled but still charged
I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...
- I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
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- Spotify Star
- 401 Views
- 1 replies
- 0 likes
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payment issueSubscription
- 401 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can't upgrade my plan
Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
- Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
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- Regular
- 1758 Views
- 12 replies
- 1 likes
- 1758 Views
- 12 replies
- 1 likes
Superuser Contribution App Crash IOS
Hi,For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again. It makes the whole listening unbearable. When I delete...
- Hi, For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again.&n...
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- Spotify Legend
- 382 Views
- 1 replies
- 0 likes
- 382 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can't join duo plan (German)
PlanPremiumCountryÖsterreich(Austria) DeviceOneplus 9 Pro, Windows 10 Operating SystemAndroid 11, Windows 10 My Question or IssueHallo,ich wollte dem Duo Plan meiner Freundin mit der ich zusammen wohne beitreten, aber ich bekomme nur einen Fehler, da...
- Plan Premium Country Österreich(Austria) Device Oneplus 9 Pro, Windows 10 Operating System Android 11, Windows 10 My Question or Issue Hallo, ich wollte dem Duo Plan...
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- Moderator
- 1426 Views
- 5 replies
- 0 likes
- 1426 Views
- 5 replies
- 0 likes
Changing from Family to Duo
I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...
- I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is: If I as the account holder...
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- Not applicable
- 1076 Views
- 2 replies
- 0 likes
- 1076 Views
- 2 replies
- 0 likes
Why do I have to enter my credit card details when getting the one month free trial
The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE
- The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE
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- Spotify Star
- 2310 Views
- 1 replies
- 0 likes
- 2310 Views
- 1 replies
- 0 likes
music(b)less
I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems to be a card payment method and country of residence whi...
- I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems...
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- 514 Views
- 0 replies
- 0 likes
- 514 Views
- 0 replies
- 0 likes
Superuser Contribution premiun account has finished but I am still paying as a premiun costumer
Hi there,I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it with a third party (my phone company here in Spain). ...
- Hi there, I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it ...
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- Spotify Legend
- 1781 Views
- 4 replies
- 1 likes
- 1781 Views
- 4 replies
- 1 likes
Spotify Premium not available as a choice when switching from Family
I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account? And if I have to switch to Free, then upgrade to ...
- I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account...
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- Spotify Star
- 1004 Views
- 1 replies
- 1 likes
- 1004 Views
- 1 replies
- 1 likes
Change plan when on a giftcard
I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
- I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
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- Spotify Star
- 1474 Views
- 1 replies
- 0 likes
- 1474 Views
- 1 replies
- 0 likes
Solved!! Double Payment
PlanPremium StudentCountryFranceDeviceXiomi 10 Lite 5GOperating SystemAndroid 10 My Question or IssueHello,I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why ple...
- Plan Premium Student Country France Device Xiomi 10 Lite 5G Operating System Android 10 My Question or Issue Hello, I noticed that since two month (March and April) I pay twice the ...
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- Spotify Star
- 1322 Views
- 5 replies
- 0 likes
- 1322 Views
- 5 replies
- 0 likes
Cant get spotify and headspace.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spotify cant be connected with headspace. How can i get it
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spot...
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- Spotify Star
- 663 Views
- 1 replies
- 0 likes
- 663 Views
- 1 replies
- 0 likes