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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83947 Views
  • 30 replies
  • 5 likes
  • 83947 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45786 Views
  • 19 replies
  • 3 likes
  • 45786 Views
  • 19 replies
  • 3 likes

Superuser Contribution Charged after 20 days of free trial

I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?

  • Newbie
  • I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?
  • Daisy
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Which account is my credit card bonded to?

Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is getting the premium???PlanFree/PremiumCountry Device...

  • Newbie
  • Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is g...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Paying with mobile credit

Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just regular premium subscription. Im from Esonia if it helps. Any help is apprecia...

  • Visitor
  • Im trying to get premium, but i dont want to do it by credit card or paypal.   Why isnt there an option for paying with mobile?    Not trying to find an offer or anything, just reg...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Problem regarding the premium account

Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium will start from the date i purchase or after the 2 w...

  • Visitor
  • Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium w...
  • OviiiOne
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Change subscription

PlanPremiumCountryBulgariaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. My acc was premium and i joined premium for family. I need to know if i am going to be still charged for my Solo Premium or sta...

  • Newbie
  • Plan Premium Country Bulgaria Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. My acc was premium and i joined premium for fa...
  • OviiiOne
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Activating Student Discount problems.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just received confirmation that I am eligible for the student discount for Spotify. When I go to ac...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hello,  I have just re...
  • Jᴀᴄᴋ
  • Roadie
  • 786 Views
  • 7 replies
  • 0 likes
  • 786 Views
  • 7 replies
  • 0 likes

Solved!! Poseo error en el pago

Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.

ErrorSpotify.PNG
  • Newbie
  • Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.    
  • Luan
  • Spotify Star
  • 714 Views
  • 5 replies
  • 0 likes
  • 714 Views
  • 5 replies
  • 0 likes

Will I get money back if I cancel the premium?

PlanPremium, yetCountryPolandDeviceSony Xperia M5, PCOperating SystemAndroid, Windows 10 3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got information that I paid 19,99 zł for another month of premium. I didn't want to bu...

  • Casual Listener
  • Plan Premium, yet Country Poland Device Sony Xperia M5, PC Operating System Android, Windows 10   3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got informat...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Solved!! Using Hulu with Spotify Premium

PlanPremiumUS DeviceWindows 10 Laptop & Android PhoneOperating SystemWindows & Android My Question or IssueI know this has been posted a lot but none of the solutions work for me. Any time I go to Hulu they want to charge me. I got into the free Hulu...

  • Casual Listener
  • Plan Premium US   Device Windows 10 Laptop & Android Phone Operating System Windows & Android    My Question or Issue I know this has been posted a lot but none of th...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 4 replies
  • 0 likes
  • 381 Views
  • 4 replies
  • 0 likes

Refund

PlanPremiumCountryUnited StatesDevice(iphone 7)Operating System(iOS 13) My Question or IssueHi I was just wondering if I am gonna get my money back because I canceled my Spotify premium but I forgot the trial was up and did it like a few days late an...

  • Visitor
  •   Plan Premium Country United States Device (iphone 7) Operating System (iOS 13)   My Question or Issue Hi I was just wondering if I am gonna get my money back because I canceled...
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

I cant subscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to press "start with spotify permium" it says in a red box: "Something went wrong....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for spotify student.

PlanFreeCountryCanadaDevice(iPhone 6s)Operating System(iOS 11.4) My Question or IssueI have been charged 4.99 CAD for spotfy student even though there are no subscriptions or reciepts. On my bak account is shows that 4.99 has been charged twice (on h...

  • Visitor
  • Plan Free Country Canada Device (iPhone 6s) Operating System (iOS 11.4)   My Question or Issue I have been charged 4.99 CAD for spotfy student even though there are no subscriptions or...
  • Billy-J
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Student subscription deactivated but invoice is paid

PlanFree/Premium (Student)CountryNetherlandsDevice(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have paid my invoice for September however today my account was switched to the fr...

  • Newbie
  • Plan Free/Premium (Student) Country Netherlands Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, &n...
  • OviiiOne
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn’T change ANYWHERE in the app to the premium subscr...

  • Casual Listener
  • I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn...
  • Juliazerwes
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Hola! Me descontaron la suscripción pero no tengo spotify premium

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

  • Casual Listener
  • No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País   Dispositivo (iPho...
  • OviiiOne
  • Community Legend
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

My Premium subscription suddenly stopped, but I already paid

Location The NetherlandsThe title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or whatever about this, it just stopped abruptly. And I pai...

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  • Casual Listener
  • Location The Netherlands The title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or w...
  • Shuidong
  • Roadie
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

  • Visitor
  • Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium.   The problem is that i use the same credit card before a...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
    Premium
  • 372 Views
  • 1 replies
  • 0 likes

I bought premium on my old account that I don’t use can I switch it to my regular one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Charged twice 2 different amounts, why?

I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?

  • Visitor
  • I've been charged twice this month. I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook. I just renewed my premiuim. But I've been charged €12.99 and €9...
  • Billy-J
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

  • Visitor
  • I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes