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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?
Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is getting the premium???PlanFree/PremiumCountry Device...
Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just regular premium subscription. Im from Esonia if it helps. Any help is apprecia...
Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium will start from the date i purchase or after the 2 w...
PlanPremiumCountryBulgariaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. My acc was premium and i joined premium for family. I need to know if i am going to be still charged for my Solo Premium or sta...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just received confirmation that I am eligible for the student discount for Spotify. When I go to ac...
Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.
PlanPremium, yetCountryPolandDeviceSony Xperia M5, PCOperating SystemAndroid, Windows 10 3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got information that I paid 19,99 zł for another month of premium. I didn't want to bu...
PlanPremiumUS DeviceWindows 10 Laptop & Android PhoneOperating SystemWindows & Android My Question or IssueI know this has been posted a lot but none of the solutions work for me. Any time I go to Hulu they want to charge me. I got into the free Hulu...
PlanPremiumCountryUnited StatesDevice(iphone 7)Operating System(iOS 13) My Question or IssueHi I was just wondering if I am gonna get my money back because I canceled my Spotify premium but I forgot the trial was up and did it like a few days late an...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to press "start with spotify permium" it says in a red box: "Something went wrong....
PlanFreeCountryCanadaDevice(iPhone 6s)Operating System(iOS 11.4) My Question or IssueI have been charged 4.99 CAD for spotfy student even though there are no subscriptions or reciepts. On my bak account is shows that 4.99 has been charged twice (on h...
PlanFree/Premium (Student)CountryNetherlandsDevice(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have paid my invoice for September however today my account was switched to the fr...
I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn’T change ANYWHERE in the app to the premium subscr...
No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...
Location The NetherlandsThe title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or whatever about this, it just stopped abruptly. And I pai...
Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?
I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?