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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1471 Views
  • 19 replies
  • 1 likes
  • 1471 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47411 Views
  • 20 replies
  • 3 likes
  • 47411 Views
  • 20 replies
  • 3 likes

Google Home Mini

So, I recently went about redeeming the Goolge Home Mini and in a hurry forgot to change the shipping address. Because I couldn't find a way to change it through the order confirmation page, I thought I could cancel it and go about redeeming it with ...

  • Visitor
  • So, I recently went about redeeming the Goolge Home Mini and in a hurry forgot to change the shipping address. Because I couldn't find a way to change it through the order confirmation page, I though...
  • OneByBoo
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

  • Newbie
  • I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the f...
  • OneByBoo
  • Roadie
  • 751 Views
  • 1 replies
  • 0 likes
  • Free
    google
    Help
    Home
    Subscription
  • 751 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Troubles Redeeming Google Home Mini

PlanPremiumCountryCanada DeviceiPhone, PCOperating SystemiOS, Windows 10 My Question or IssueWhen going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "...

  • Newbie
  • Plan Premium Country Canada   Device iPhone, PC Operating System iOS, Windows 10   My Question or Issue When going to https://www.spotify.com/ca-en/googlehome/redeem/ t...
  • Guido
  • Spotify Legend
  • 57911 Views
  • 385 replies
  • 30 likes
  • 57911 Views
  • 385 replies
  • 30 likes

Problem with STudent Premium account

PlanPremium StudentCountryUSA My Question or IssueI am suddenly being told that my Account has switched to Family Preium, although I am still verified as a student for student premium, and my Hulu and Showtime accounts are cancelled. Payment was take...

  • Newbie
  • Plan Premium Student Country USA       My Question or Issue I am suddenly being told that my Account has switched to Family Preium, although I am still verified as a student fo...
  • OneByBoo
  • Roadie
  • 1274 Views
  • 1 replies
  • 0 likes
  • 1274 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] (Promo not automatically applied) Google Home Mini Checkout

Hello, I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify account in order to receive the offer. After that was done, it s...

  • Visitor
  • Hello,   I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify acco...
  • Sandoval75
  • Casual Listener
  • 942 Views
  • 2 replies
  • 1 likes
  • All Platforms
    Other
  • 942 Views
  • 2 replies
  • 1 likes

Google Home

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently started a Premium subscription. I was NOT offered a Google Home. Please advise. Th...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • hipster006
  • Casual Listener
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google Mini

PlanPremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, i am based in singapore, and i really like the google mini, can you please make it ...

  • Visitor
  •   Plan Premium Country Singapore Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...
  • Peter
  • Spotify Legend
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes

Solved!! Will redeeming Spotify gift card negate my Premium+Hulu plan?

Hi all, trying to get clarification on this. I got a Spotify Premium gift card during Amazon's Prime Day. When I tried redeeming it just now, I got the warning:"If you redeem this code you won't be eligible for our other offers or a free trial."I hav...

  • Casual Listener
  • Hi all, trying to get clarification on this. I got a Spotify Premium gift card during Amazon's Prime Day. When I tried redeeming it just now, I got the warning: "If you redeem this code you won't b...
  • 390mn8-em_49s
  • Newbie
  • 2970 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 2970 Views
  • 3 replies
  • 0 likes

Google Home Mini Order Cancelled

This morning I redeemed my free Google Home Mini; however, I noticed that it was going to ship to the wrong address afterward. It wouldn't allow me to change the address, so I cancelled the order. Now, it wont let me re-redeem/order a new one because...

  • Newbie
  • This morning I redeemed my free Google Home Mini; however, I noticed that it was going to ship to the wrong address afterward. It wouldn't allow me to change the address, so I cancelled the order. No...
  • Billy-J
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Google Home Mini :-D

Yeah, awesome!! It's great with that free Google Home Mini.... But why not clearly state the countries that are excluded from the promotion??? I feel cheated when the last step just tells me “sorry, not available in your country”!So what will us Dane...

  • Visitor
  • Yeah, awesome!!   It's great with that free Google Home Mini.... But why not clearly state the countries that are excluded from the promotion??? I feel cheated when the last step just tells me...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Google Home Mini
  • 353 Views
  • 1 replies
  • 0 likes

not eligble for google home mini

PlanIdivudal PremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or Issuei have a 30$ gift card (3 months premium) and it says im not eligble for the goolge home mini, what am i supposed to do am i not eliglbe for it or what

  • Visitor
  • Plan Idivudal Premium Country US Device Desktop Operating System Windows 10   My Question or Issue i have a 30$ gift card (3 months premium) and it says im not eligble for the goolge h...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Subscription expire date

How can I know my what my subscription plan is and when will it expire?

  • Visitor
  • How can I know my what my subscription plan is and when will it expire?   
  • OneByBoo
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Does cancelling premium makes you loose saved music or playlist ?

Hello everyone,I used to be on a family plan and I'm gonna change this to a basic plan for the moment, maybe I'll go back to family plan in a while and I have two questions:- will I loose my saved musics ?- will I loose my playlists ?If so, is there ...

  • Casual Listener
  • Hello everyone, I used to be on a family plan and I'm gonna change this to a basic plan for the moment, maybe I'll go back to family plan in a while and I have two questions: - will I loose my save...
  • Emilia_8
  • Community Legend
  • 2473 Views
  • 4 replies
  • 0 likes
  • Premium
    save
  • 2473 Views
  • 4 replies
  • 0 likes

Payment with paysafe card

PlanFree/PremiumCountryPortugal My Question or IssueI have paid for premium for a year with paysafecard, but last night when I was trying to chose the payment method, paysafecard wasn't available.I have tried different browsers, WiFi connections, inc...

  • Newbie
  • Plan Free/Premium Country Portugal   My Question or Issue I have paid for premium for a year with paysafecard, but last night when I was trying to chose the payment method, paysafecard was...
  • OneByBoo
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! canceling

Hello, About an hour or so ago I bought Spotify premium, But I was skeptical and thought it was gonna scam me by taking loads of money from my credit card and payment method, so I canceled. when I cancelled it said I still have until 23rd of January ...

  • Casual Listener
  • Hello, About an hour or so ago I bought Spotify premium, But I was skeptical and thought it was gonna scam me by taking loads of money from my credit card and payment method, so I canceled. when I ca...
  • Billy-J
  • Spotify Star
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Payment got deducted through UPI but Premium not activated

PlanFree/PremiumCountryIndiaDeviceMoto G4Operating SystemAndroid 7 My Question or IssueThe payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue?

  • Casual Listener
  • Plan Free/Premium Country India Device Moto G4 Operating System Android 7   My Question or Issue The payment got deducted through UPI but my premium didn't get activated. Can anyo...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 3 replies
  • 1 likes
  • 347 Views
  • 3 replies
  • 1 likes

Propaganda en Spotify premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 2915545
  • Regular
  • 780 Views
  • 2 replies
  • 0 likes
  • Propaganda en Spotify premium
  • 780 Views
  • 2 replies
  • 0 likes

If I cancel my Spotify Premium before being charged, do I still get the free 3 months?

Plan: FreeCountry: USA Device: Surface Pro Operating System: Windows 10 My Question or Issue: If I cancel my Spotify Premium before being charged, do I still get the free 3 months?

  • Visitor
  • Plan: Free Country: USA   Device: Surface Pro   Operating System: Windows 10     My Question or Issue: If I cancel my Spotify Premium before being charged, do I sti...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

higher price

PlanPremiumCountryCanadaMy Question or IssueFor 3-4 months now i am paying 2$ more on my bill. Was there a price change i did not know about ? They should email if they raise their prices !

  • Regular
  •   Plan Premium Country Canada My Question or Issue For 3-4 months now i am paying 2$ more on my bill. Was there a price change i did not know about ? They should email if they raise their ...
  • deschenesvero
  • Regular
  • 583 Views
  • 3 replies
  • 0 likes
  • Price
  • 583 Views
  • 3 replies
  • 0 likes

Cancelled Spotify Premium + Hulu without realizing it wasn't still offered

PlanPremium + HuluCountryUSDeviceN/AOperating SystemN/AMy Question or IssueWell, I made a mistake. I cancelled my Spotify Premium + Hulu account trying to take advantage of the free Google Mini offer - I thought it wasn't working for me because I had...

  • Visitor
  • Plan Premium + Hulu Country US Device N/A Operating System N/A My Question or Issue Well, I made a mistake. I cancelled my Spotify Premium + Hulu account trying to take advantage of the free...
  • Billy-J
  • Spotify Star
  • 711 Views
  • 1 replies
  • 1 likes
  • 711 Views
  • 1 replies
  • 1 likes