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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6208 Views
  • 23 replies
  • 2 likes
  • 6208 Views
  • 23 replies
  • 2 likes

Superuser Contribution Boleto

Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gerar o boleto, disseram que me enviariam uma cópia do ...

  • Casual Listener
  • Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gera...
  • samesquinho
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to cancel payment?

HiPlanPremiumMy Question or IssueHow to cancel my payment? Today I'm charged and I don't want to be charged :C

  • Casual Listener
  • Hi Plan Premium My Question or Issue How to cancel my payment? Today I'm charged and I don't want to be charged :C
  • Mario
  • Spotify Legend
  • 643 Views
  • 6 replies
  • 0 likes
  • 643 Views
  • 6 replies
  • 0 likes

Superuser Contribution Hi i have been charged 2x £15 today for my family account. This should only be one payment please he

Plan/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan /Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to cancel a subscription to an account to which I no longer have access

Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is, no longer I have access to the account and do not...

  • Visitor
  • Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is...
  • Ivan
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged €9,99 instead of the €4,99 student discount. I don't know for how long this is going on.

PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...

  • Visitor
  • Plan Premium Country Belgium Device Samsung galaxy s20+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear, yesterday i found out spotify charge...
  • Ivan
  • Spotify Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • Student
  • 566 Views
  • 1 replies
  • 0 likes

Hulu/ Premium

PlanPremiumCountry- USA My Question or IssueI have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I have been using that subscription ever since. Today my music was cut off and subs...

  • Casual Listener
  •   Plan Premium Country- USA   My Question or Issue I have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I ha...
  • Billy-J
  • Spotify Star
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

3 month Premium

After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the more you provide the easier it will be for us to try and he PremiumCo...

  • Visitor
  •   After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund?   None of the below information is required. However, the m...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged my 9.99$ subscription, then charged an additional 25$ for something else. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription has been changed for more expensive without me knowing

PlanPremiumCountry Finland My Question or IssueHello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months this year and I know that I haven't changed from "premium". Why Spot...

  • Visitor
  • Plan Premium Country Finland   My Question or Issue Hello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months ...
  • Mario
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot get One month free of Student Account and Amount deduction

PlanFree CountryIndia DeviceSAMSUNG A50s Operating SystemAndroid 10 My Question or IssueI am unable to get my Free one month trial for student account even when I am verified and haven't used Premium before. It straight away went to payment. It showe...

  • Casual Listener
  • Plan Free   Country India   Device SAMSUNG A50s   Operating System Android 10   My Question or Issue I am unable to get my Free one month trial for student account ev...
  • nitin64
  • Casual Listener
  • 495 Views
  • 6 replies
  • 0 likes
  • 495 Views
  • 6 replies
  • 0 likes

Superuser Contribution Charged although BMW connected music pays for the account

PlanPremiumCountryGermanyDeviceBMW Connected Music My Question or Issue Dear spotify team,I found a notice that I will be charged with 9,99€ the next days although this premium account is paid by BMW connected music. Reference 1245422769566109-1-2I w...

  • Visitor
  • Plan Premium Country Germany Device BMW Connected Music     My Question or Issue   Dear spotify team, I found a notice that I will be charged with 9,99€ the next days althou...
  • Mario
  • Spotify Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • BMW
    connected music
  • 644 Views
  • 1 replies
  • 0 likes

Payment coming off wrong account on PayPal

PlanFamily/PremiumCountryUSADeviceSamsung Galaxy Note 10+ My Question or IssuePeriodically, my payment will come off the wrong account in my PayPal. We have multiple accounts and cards linked, and I'm not able to correct the issue in PayPal, or Spoti...

  • Visitor
  • Plan Family/Premium Country USA Device Samsung Galaxy Note 10+     My Question or Issue Periodically, my payment will come off the wrong account in my PayPal. We have multiple acco...
  • Jose_M
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Gift Card Malfunction

Plan - PremiumCountry - USA Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no longer works. I do not have my premium and personally feel a bi...

  • Newbie
  • Plan - Premium Country - USA   Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no l...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Coronavirus: Please Offer 3 Months Free Upgrade to Premium During This Hardship

So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premium service, with a 3 month free period. Many of us f...

  • Casual Listener
  • So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premiu...
  • EthanS1
  • Community Legend
  • 3085 Views
  • 5 replies
  • 2 likes
  • 3 month free period
    Coronavirus
    free users
    hardship
    Premium service
  • 3085 Views
  • 5 replies
  • 2 likes

Unexpected charge.

Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged $10 to my acc and I never got any email to my Gmail acc about getting charged . I really need my money back for foo...

  • Visitor
  • Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged  $10 to my acc and I never got any email to my Gmail acc ab...
  • EthanS1
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Trouble purchasing DUO- when I select this plan it says I am not eligible for this but not sure why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • EthanS1
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution help with cancelling payment for subscription

PlanFree/PremiumCountry uk Device(iPhone 6Operating System(iOS )Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely deleted it, when i log into my spotify now (i managed to change password and no...

  • Casual Listener
  • Plan Free/Premium Country  uk   Device (iPhone 6 Operating System (iOS ) Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely...
  • rachelg93
  • Casual Listener
  • 1020 Views
  • 2 replies
  • 0 likes
  • Facebook
    facebook deleted
  • 1020 Views
  • 2 replies
  • 0 likes

Superuser Contribution Errore nell’attivare Spotify premium

Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank app was sent to me, by mistake I closed that page an...

  • Visitor
  • Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank a...
  • Ivan
  • Spotify Legend
  • 468 Views
  • 3 replies
  • 1 likes
  • 468 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Credit card was declined during payment but money was charged

PlanStudent premiumCountryIndiaDeviceAsus Zenfone Max pro m1Operating SystemAndroid pie My Question or IssueI tried to subscribe the student premium but my credit card was declined as it doesn't allow monthly subscription but money was charged and I ...

  • Visitor
  • Plan Student premium Country India Device Asus Zenfone Max pro m1 Operating System Android pie   My Question or Issue I tried to subscribe the student premium but my credit card was d...
  • Ivan
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Hulu part of subscription disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...
  • Billy-J
  • Spotify Star
  • 617 Views
  • 3 replies
  • 0 likes
  • 617 Views
  • 3 replies
  • 0 likes