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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6641 Views
  • 23 replies
  • 2 likes
  • 6641 Views
  • 23 replies
  • 2 likes

Superuser Contribution inaccurate payment

PlanPremiumCountryTurkeyDeviceıphone 6sOperating Systemios 13.4 My Question or IssueHi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in the last 3 payments it is coming 9.16 , 9.30 and 9.42. When ı have called the...

  • Regular
  • Plan Premium Country Turkey Device ıphone 6s Operating System ios 13.4   My Question or Issue Hi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in t...
  • jokeyful
  • Regular
  • 653 Views
  • 7 replies
  • 0 likes
  • 653 Views
  • 7 replies
  • 0 likes

Superuser Contribution Mobile payment yearly plan

PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...

  • Casual Listener
  •   Plan Premium Yearly Country Philipines Device Android and Chromebook Operating System Chrome OS   My Question or Issue Hi, I am in the Philipines and trying to purchase the ye...
  • Xenia
  • Moderator
  • 972 Views
  • 4 replies
  • 0 likes
  • Mobile
    Payment
    Premium
    yearly
  • 972 Views
  • 4 replies
  • 0 likes

Your Last paymet didn't work

CountryGreenlandDevicePC Windows/One plus 6/Playstaion/Operating SystemPC WindowsMy Question or IssueYour last payment didn't work. even tho in my credit card it says i payed twice in 10.01.2020 and 11.02.2020 i payed for yearly but now it changed to...

  • Visitor
  • Country Greenland Device PC Windows/One plus 6/Playstaion/ Operating System PC Windows My Question or Issue Your last payment didn't work.  even tho in my credit card it says i payed twi...
  • OneByBoo
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Wrong subscription - cancel

Hello, I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family.It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not used Spotify since then which is the case.Anyhow, I can’t get...

  • Visitor
  • Hello,   I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family. It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a way to stop spotify from automatically charging to my account?

I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there anyway i can prevent from being automatically charged?

  • Casual Listener
  • I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there any...
  • Ivan
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family to duo

Plan Family Country Panamá My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everytime i try to invite the link redirects to only duo invite i already got charg...

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  • Casual Listener
  •   Plan Family Country Panamá  My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everyti...
  • Xenia
  • Moderator
  • 576 Views
  • 4 replies
  • 0 likes
  • 576 Views
  • 4 replies
  • 0 likes

payment by boleto.

PlanPremium CountryBrazil DeviceSamsung J8 Operating SystemAndroid Oreo My Question or IssueI purchased the premium this week and paid for the ticket, for three months. How do I know if the payment has dropped?

  • Visitor
  •   Plan Premium   Country Brazil   Device Samsung J8   Operating System Android Oreo   My Question or Issue I purchased the premium this week and paid for t...
  • Mozer
  • Composer
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

I wish to tank helping.

PlanFreeCountryBrazilDeviceMoto g5, notebookOperating SystemAndroid, Ubuntu 14 My Question or IssueI don't have money, but I do have some skills. Can I help with, for example, creating a blog post or something similar?

  • Visitor
  • Plan Free Country Brazil Device Moto g5, notebook Operating System Android, Ubuntu 14   My Question or Issue I don't have money, but I do have some skills. Can I help with, for example...
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment with PayPal

Hi!I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it said **Your payment method and country don't match**. ...

  • Visitor
  • Hi! I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it s...
  • OneByBoo
  • Roadie
  • 1753 Views
  • 12 replies
  • 0 likes
  • Payment
  • 1753 Views
  • 12 replies
  • 0 likes

Superuser Contribution [MALAYSIA] Something went wrong. Try again, or get help.

Plan Premium Family Country Malaysia Device iPad Safari, Firefox and Chrome (tried all) Operating System iOS 13, Windows 10, Windows 10 My Question or Issue I got the payment failed notification on my phone so I went and update my details but both BA...

  • Regular
  • Plan Premium Family Country Malaysia   Device iPad Safari, Firefox and Chrome (tried all) Operating System iOS 13, Windows 10, Windows 10   My Question or Issue I got ...
  • Katerina
  • Spotify Legend
  • 1168 Views
  • 3 replies
  • 0 likes
  • Malaysia
  • 1168 Views
  • 3 replies
  • 0 likes

Superuser Contribution PAGO DUPLICADO DESDE TARJETA DE CREDITO

Se me ha efectuado el pago 2 veces el mismo mes de spotify.-Necesito el reembolso de lo pagado la segunda vez PlanPremium CountryCHILE

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  • Casual Listener
  • Se me ha efectuado el pago 2 veces el mismo mes de spotify.- Necesito el reembolso de lo pagado la segunda vez   Plan Premium   Country CHILE         &nb...
  • Ivan
  • Spotify Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • pago tarjeta de credito
  • 589 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New debit card

PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...

  • Casual Listener
  • Plan Premium Country Israel   My Question or Issue Hy, I've changed my Payment to a new debit card  3 months ago but i still see that the old card is being charged for it. Also, i c...
  • Ivan
  • Spotify Legend
  • 1132 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
  • 1132 Views
  • 3 replies
  • 0 likes

Superuser Contribution Billed twice when switching from regular premium to student discount

PlanPremiumCountryIndia My Question or IssueHi,I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription at the start for the month, and again yesterday, when I tried switching...

  • Casual Listener
  • Plan Premium Country India   My Question or Issue Hi, I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription ...
  • Ivan
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium trial doesn’t start

PlanFreeCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’ve already done it but I have never used premium on this account.

  • Visitor
  • Plan Free Country USA   Device iPhone 11 Operating System iOS 13   My Question or Issue I’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’...
  • Ivan
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Giftcard won't redeem

So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to listen to my music very badly, but when I go to put it...

  • Visitor
  • So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to lis...
  • Bethany_Dawn
  • Community Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Change to Duo from Family

I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...

  • Visitor
  • I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...
  • Emilia_8
  • Community Legend
  • 800 Views
  • 1 replies
  • 0 likes
  • change plan
    Family Premium Plan
    Premium Duo
  • 800 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cancelling then restarting later or Suspend?

Plan PremiumCountry CanadaMy Question or IssueCan I suspended by account for a few months until this COVID-19 thing is over? Or if I have to cancel when I'm ready to sign up again, will all my playlists, etc be there; i.e. will I use the same usernam...

  • Casual Listener
  • Plan Premium Country Canada My Question or Issue Can I suspended by account for a few months until this COVID-19 thing is over?  Or if I have to cancel when I'm ready to sign up again, will...
  • tkablair
  • Casual Listener
  • 3326 Views
  • 4 replies
  • 0 likes
  • 3326 Views
  • 4 replies
  • 0 likes

Superuser Contribution Yearly Subscrition

I have a Premium Sub, and pay yearly. But now i cant find any info on a yearly sub? Dont want to pay montly, only yearly. Please help.

  • Visitor
  •   I have a Premium Sub, and pay yearly. But now i cant find any info on a yearly sub? Dont want to pay montly, only yearly. Please help.
  • Xenia
  • Moderator
  • 1221 Views
  • 4 replies
  • 0 likes
  • 1221 Views
  • 4 replies
  • 0 likes

Changing Subscription Payment through Account/Routing Number

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy recent debit card has been shut off due to fraudulent activities. I am receiving a new debit card in the mail in the next 5-7 business days. However, my premium spotify...

  • Visitor
  • Plan Premium Country USA   Device iPhone 8 Operating System iOS 10   My Question or Issue My recent debit card has been shut off due to fraudulent activities. I am receiving a ne...
  • Billy-J
  • Spotify Star
  • 1581 Views
  • 1 replies
  • 0 likes
  • change payment
    new debit card
  • 1581 Views
  • 1 replies
  • 0 likes

Solved!! Change from credit card payment to gift card

PlanFree/PremiumCountryMexicoOperating System Android My Question or IssueI started using spotify premium with the 30 days free option. For doing so i had to register a credit card. The 30 days are about to end and i wanted to change my payment mode ...

  • Visitor
  • Plan Free/Premium Country Mexico Operating System  Android  My Question or Issue I started using spotify premium with the 30 days free option. For doing so i had to register a credit...
  • Billy-J
  • Spotify Star
  • 734 Views
  • 1 replies
  • 1 likes
  • 734 Views
  • 1 replies
  • 1 likes