Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Updated my account to premium with ongoing google home mini promotion on Apr14. Haven’t received any email to redeem the device. Please advise when can I expect redemption email from you guys. Thanks
Hello, i live in the Republic of Moldova and i love using spotify and im very angry to use vpn's that don't work , i can't listen spotify becose i live in moldova i wish if the spotify developers can add Moldova to the country list, is not cool at al...
I have Spotify premium and I downloaded (liked) this one song (TIC TOC by 6ix9ine) and I was able to listen to it for a couple hours then all of a sudden it went black and I couldn’t click on it. I tried later and it wasn’t in my library anymore so I...
Bought a 10€ giftcard from local shop to get spotify premium and when i tried to enter the code it said some kind of a error. I sent email also from this case.Plan HELPFree/PremiumCountryFinlandDeviceIphone 7Operating Systemios My Question or Issue
Plan PremiumCountrySaudi arabiaDeviceS9+Operating System Android My Question or IssueWhy is there a difference in things in different regions.I cannot add family members to my premium account just because I live in Saudi Arabia. dont you think this i...
PlanPremiumCountryBrazilMy Question or IssueI recently updated my payment method and was charged a charge on my credit card in the amount of R$ 10 BRL. I wonder if I'll get a refund for this amount or a subscription discount next month.
I want to upgrade to Hulu Ads Free plan.But I can't do that as long as I have my Hulu connected to Spotify.How do I disconnect the link?I have tried Services page, I don't see an option to deactivate. I just see 'Start Watching'. Any help would be re...
PlanPremiumCountryPoland My Question or IssueHello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted and now Spotify charged me a normal fee for Spotify without student's discount...
Plan PremiumCountryUSADeviceMacBook Pro 2016Operating SystemSierra 10.12.6 My Question or IssueEver since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me. Every time I try to play any s...
PlanPremiumCountryCanadaDevice Operating System My Question or IssueWhy can I not redeem my google home mini. It told me that once my trial was over I could apply but now that my trial was over as of yesterday it will not allow me to redeem!!! explan...
My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled,...
PlanPremiumCountryMexico/USA DeviceiPhone 7Operating SystemiOS 10 My Question or IssueRecently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is on...
PlanPremiumCountryCanadaDeviceGoogle home mini Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium during the Google home mini promo, the house number got wiped out somehow, therefore the delivery was ne...
Country: CanadaAccount: Premium Hi, I subscribed to premium with a hotmail account, I just got the email from your team : ‘’Your Google Home Mini is now available.’’ when I follow the link, it brings me to the google store asking me for a google acco...
I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me...
PlanPremiumCountryCanada Device(iPhone XROperating System(iOS 10 My Question or IssueHi I used google home mini promo code. But I pressed cancel shipment by mistake. I already contacted google customer service. They said I can get a new promo code fr...
PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...
Plan PremiumCountry Canada My Question or IssueI registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google Home Mini. Can you please tell me when I will get any information?
Plan Premium Country Canada My Question or Issue I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied during check-out, but when I placed the order, it was charged on my credit...
I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so I recently got my money to pay for premium by Payp...