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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53531 Views
  • 32 replies
  • 3 likes
  • 53531 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6868 Views
  • 23 replies
  • 2 likes
  • 6868 Views
  • 23 replies
  • 2 likes

Superuser Contribution Student Subscription Ending

Plan Free/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, my student subscription is ending next month. However, I'd like to continue to bund...

  • Casual Listener
  • Plan  Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Xenia
  • Moderator
  • 1059 Views
  • 3 replies
  • 0 likes
  • Hulu
    Spotify Premium
    Spotify Premium Student
  • 1059 Views
  • 3 replies
  • 0 likes

Solved!! Credit card payment Done but I never put my credit card to my account

PlanPremium familyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI see an incorrect credit card payment in my credit card overview.I currently do not have a...

  • Casual Listener
  • Plan Premium family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I see...
  • jessesebastian
  • Casual Listener
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Currys 6 months code not working

I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium. Ive spoke to advisors on the chat, and also replied to the emails, but they seem to be automated, and only ever say the p...

  • Casual Listener
  • I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium.  Ive spoke to advisors on the chat, and also replied to the email...
  • AliHen65
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

playing on two devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Luan
  • Spotify Star
  • 433 Views
  • 4 replies
  • 0 likes
  • 433 Views
  • 4 replies
  • 0 likes

Superuser Contribution Loading after entering a PIN is taking too long.

PlanFree/PremiumCountryPhilippinesDeviceAcer, Samsung Galaxy Note 8Operating SystemWindows 10, Android 9 My Question or IssueHello, Spotify Community!This is my first time here so bear with me. My subscription is currently paused right now, and I go ...

  • Casual Listener
  • Plan Free/Premium Country Philippines Device Acer, Samsung Galaxy Note 8 Operating System Windows 10, Android 9   My Question or Issue Hello, Spotify Community! This is my first time ...
  • Ivan
  • Spotify Legend
  • 535 Views
  • 3 replies
  • 0 likes
  • Payment
    Premium for Students
  • 535 Views
  • 3 replies
  • 0 likes

Unable to pay

PlanFree/Premium (Student)CountryPolandDeviceIphone 11Operating SystemiOS 13.3 My Question or IssueSo my Spotify membership just ended (through my telephone company) and I have been trying to get a new membership the whole day today. I'm a student, s...

  • Casual Listener
  • Plan Free/Premium (Student) Country Poland Device Iphone 11 Operating System iOS 13.3   My Question or Issue So my Spotify membership just ended (through my telephone company) and I ha...
  • OneByBoo
  • Roadie
  • 647 Views
  • 5 replies
  • 0 likes
  • Payment
    Spotify Premium
  • 647 Views
  • 5 replies
  • 0 likes

Solved!! Is my payment due on the same day every month? (Spotify is so friggin hard to navigate and find actu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Currys 6 months free code won’t work

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We purchased a laptop today from curry’s PC world and got a code for 6 months free Spot...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • fr_la_co
  • Music Fan
  • 64079 Views
  • 71 replies
  • 6 likes
  • Account
  • 64079 Views
  • 71 replies
  • 6 likes

Superuser Contribution Free Trial Charge...

PlanFree/PremiumCountryUnited StatesMy Question or IssueI had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.

  • Visitor
  • Plan Free/Premium Country United States My Question or Issue I had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.
  • Mario
  • Spotify Legend
  • 662 Views
  • 2 replies
  • 0 likes
  • charge
    free trial
  • 662 Views
  • 2 replies
  • 0 likes

Can't pay Spotify Premium

SubFree/PremiumCountryGermanyDeviceHUAWEI A7Android My Question or IssueI subbed to Spotify Premium and had the 3-month trial to try it out, now it's time to pay but I can't, all of a sudden a have to sub to Spotify Premium for a Family, which costs ...

  • Visitor
  • Sub Free/Premium Country Germany Device HUAWEI A7 Android    My Question or Issue I subbed to Spotify Premium and had the 3-month trial to try it out, now it's time to pay but I ca...
  • OneByBoo
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Student Subscription and was charged for the Premium Subscription last month. I woul...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • k897
  • Regular
  • 686 Views
  • 8 replies
  • 0 likes
  • 686 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify and Hulu won't disconnect

PlanFree/Premium - Was premium, now freeCountry - US Device - All devicesOperating System - I have a Mac, but it's not a device specific issue. My Question or IssueFor the past year or so, I have had a Spotify Premium bundle with Hulu. Apparently thi...

  • Newbie
  • Plan Free/Premium - Was premium, now free Country - US   Device - All devices Operating System - I have a Mac, but it's not a device specific issue.   My Question or Issue ...
  • Peter
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Spotify Hulu Bundle
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Plan With Spotify Not Working

I have spotify premium and have been using the student plan that come with hulu. I've been watching some shows on hulu for the past couple of weeks and now all of a sudden when I click "start watching" it keeps asking me to add a $5.99 subscription e...

  • Visitor
  • I have spotify premium and have been using the student plan that come with hulu. I've been watching some shows on hulu for the past couple of weeks and now all of a sudden when I click "start watchin...
  • Peter
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to log into hulu even though i have a "spotify premium with hulu account"

PlanPremium with HuluCountryUSDevicePCOperating SystemWindows 10 My Question or Issuei logged out of my hulu account on my computer and now im not able to log into my hulu account on m even though i have the premium spotify with hulu package. i have ...

  • Visitor
  • Plan Premium with Hulu Country US Device PC Operating System Windows 10   My Question or Issue i logged out of my hulu account on my computer and now im not able to log into my hulu ac...
  • Xenia
  • Moderator
  • 341 Views
  • 1 replies
  • 1 likes
  • 341 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My premium membership only lasted 21 days, whats up with that?

PlanPremiumCountryMexicoDeviceWindows, Android. My Question or IssueI paid my premium account fee on 14/02/20 and ended on 06/03/2020, why did I only got 21 days of premium if I paid my month?

  • Newbie
  • Plan Premium Country Mexico Device Windows, Android.   My Question or Issue I paid my premium account fee on 14/02/20 and ended on 06/03/2020, why did I only got 21 days of premium ...
  • Katerina
  • Spotify Legend
  • 568 Views
  • 2 replies
  • 0 likes
  • Premium
  • 568 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged twice for the Premium subscription

PlanPremiumCountrySwitzerland My Question or IssueMy husband cancelled his subscription last month or so and also deleted his account from Spotify. We were using my credit card to charge for both subscriptions - I am still using my Spotify Premium. I...

  • Visitor
  • Plan Premium Country Switzerland     My Question or Issue My husband cancelled his subscription last month or so and also deleted his account from Spotify. We were using my credit ca...
  • Petya
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago expirado?

Use el metodo de pago por oxxo. El cual expiraba el 9 de marzo del 2020. Me diriji hacer el pago con el numero de referencia correspondiente, y una vez pagado. Inicie sesion en mi cuenta y me aparecio que el número de referencia ha expirado.

  • Visitor
  • Use el metodo de pago por oxxo. El cual expiraba el 9 de marzo del 2020. Me diriji hacer el pago con el numero de referencia correspondiente, y una vez pagado. Inicie sesion en mi cuenta y me apareci...
  • Petya
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student plan just stopped

I've been using a student plan through Uni now and suddenly the last two months it's stopped renewing. I've applied thruogh Sheer to validate my status and nothing happened, i just keep getting charged the full amount. Why did it change without warni...

  • Visitor
  • I've been using a student plan through Uni now and suddenly the last two months it's stopped renewing. I've applied thruogh Sheer to validate my status and nothing happened, i just keep getting charg...
  • Petya
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

E-Mail is already being used by another account

I can‘t registrate because someone is using my E-Mail adress (no I‘ve never had a Spotify account before)I don‘t have another E-Mail adress that I could use and i honestly don‘t want to create a new one so I would be grateful if someone could help me...

  • Visitor
  • I can‘t registrate because someone is using my E-Mail adress (no I‘ve never had a Spotify account before) I don‘t have another E-Mail adress that I could use and i honestly don‘t want to create a ne...
  • Brunelicia
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong subscription status

Hi, I've been paying a monthly subscription to Spotify but in my account profile on the website, the status shows that my plan is Spotify Free. When I click on Get Premium, I keep getting the message to try again later due to quick maintenance. FYI, ...

  • Casual Listener
  • Hi,    I've been paying a monthly subscription to Spotify but in my account profile on the website, the status shows that my plan is Spotify Free.  When I click on Get Premium, I kee...
  • Ivan
  • Spotify Legend
  • 880 Views
  • 5 replies
  • 1 likes
  • subscription status
  • 880 Views
  • 5 replies
  • 1 likes