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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Superuser Contribution Card canceled, waiting for new card

I'm on Spotify Premium. I had to cancel my payment card for security reasons and should get the new one early next week. In the meanwhile, my monthly Spotify payment is due and I received a message that I need to update my card details ASAP. How can ...

  • Visitor
  • I'm on Spotify Premium. I had to cancel my payment card for security reasons and should get the new one early next week. In the meanwhile, my monthly Spotify payment is due and I received a message t...
  • Petya
  • Community Legend
  • 687 Views
  • 2 replies
  • 0 likes
  • 687 Views
  • 2 replies
  • 0 likes

Superuser Contribution I’m using premium but not the admin, I’d like to keep my existing library and pay for my daughter as

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI accepted the invite to use premium on a family plan, I would like to keep my library and ge...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I accep...
  • Petya
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help please

PlanFree/PremiumCountryThe Netherlands Device(iPhone 11 Pro)Operating System(iOS 13.3.) My Question or Issue Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

  • Casual Listener
  • Plan Free/Premium Country The Netherlands   Device (iPhone 11 Pro) Operating System (iOS 13.3.)   My Question or Issue   Money has been debited from the bank account but no...
  • Petya
  • Community Legend
  • 1323 Views
  • 2 replies
  • 0 likes
  • Account
  • 1323 Views
  • 2 replies
  • 0 likes

Superuser Contribution Your payment details and country doesn't match

I been trying to get a subscription on Spotify student premium. I got verified as a student but when it came for payment details after entering my credentials it pops up a message "your country and your payment details doesn't match" Please help I do...

  • Visitor
  • I been trying to get a subscription on Spotify student premium. I got verified as a student but when it came for payment details after entering my credentials it pops up a message "your country and y...
  • Petya
  • Community Legend
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

Google home mini Spotify offer

PlanPremiumCountryU.S. DeviceIPhone XR Operating System(iOS 13 My Question or IssueI ordered the google home mini as part of the promotion, but it was shipped to the wrong address and has since returned to the warehouse. Is there anyway I can have it...

  • Visitor
  • Plan Premium Country U.S.  Device IPhone XR  Operating System (iOS 13   My Question or Issue I ordered the google home mini as part of the promotion, but it was shipped to th...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Link premium account

PlanPremiumCountryArgentinaDeviceSamsung J7 (2016)Operating SystemAndroid My Question or IssueHello everyone, i'm having a problem with my Spotify account.I suscribed to the Premium Plan, and later my daughter uninstalled Spotify on my phone.I downlo...

  • Visitor
  • Plan Premium Country Argentina Device Samsung J7 (2016) Operating System Android   My Question or Issue Hello everyone, i'm having a problem with my Spotify account. I suscribed to th...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution College plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my problem is I’m trying to set up a college premium account but I entered my college and ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So my p...
  • user-removed
  • Not applicable
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Student Account

PlanFreeCountryUnited StatesDeviceiPhone 7 My Question or IssueI tried creating a spotify premium account but I am getting this message: "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again." I can see tha...

  • Visitor
  • Plan Free Country United States Device iPhone 7     My Question or Issue I tried creating a spotify premium account but I am getting this message:   "Unfortunately, we could...
  • Petya
  • Community Legend
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for a day premium. Money has been deducted from my account and I havent received the premium.

As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money has been deducted though and I like this solved. ...

  • Casual Listener
  • As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money...
  • Petya
  • Community Legend
  • 469 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 469 Views
  • 3 replies
  • 0 likes

Superuser Contribution My free trial stopped working and put me back to free

I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back? Geniet van Spotify Premium januari 03, 2020 Bestelnummer: 1248867777715105 Spotify Premium €0,00 3 maanden Totaal €0,00 Bet...

  • Casual Listener
  • I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back?     Geniet van Spotify Premium     &nb...
  • Mario
  • Spotify Legend
  • 509 Views
  • 6 replies
  • 0 likes
  • 509 Views
  • 6 replies
  • 0 likes

Premium Subscription Not Available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to subscribe using card, even though it shows in the list of subsciption types a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • OneByBoo
  • Roadie
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Hulu and Spotify premium for students

PlanPremium- student CountryUSA Device Macbook Pro late 2016Operating System(iOS 10) My Question or IssueI've been using Hulu with my Spotify student account but today I opened Hulu and they're asking me to pay $5.99 to start my plan. There is also a...

  • Visitor
  • Plan Premium- student  Country USA   Device  Macbook Pro late 2016 Operating System (iOS 10)   My Question or Issue I've been using Hulu with my Spotify student account...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Account charged but did not get premium service

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issuehi. I bought the Spotify Premium family plan. My card got debited but I did not receive premium.I got a message on the...

  • Visitor
  •   Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue hi. I bought the Spotify Premium f...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Justificatif d'abonnement annuel

PlanPremium FamilyCountryFrance My Question or IssueBonjour,Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificatif d'abonnement ? Le contexte de la demande est la demande d'une subven...

  • Casual Listener
  • Plan Premium Family Country France   My Question or Issue Bonjour, Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificati...
  • OneByBoo
  • Roadie
  • 1217 Views
  • 1 replies
  • 0 likes
  • 1217 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there any way to get similar charts to "2019 Wrapped" ?

I gotta admit that im a huge stats fan, and every year is pure joy for me checking the "Year Wrap", is there any way that i can get similar stuff except once every year?

  • Casual Listener
  • I gotta admit that im a huge stats fan, and every year is pure joy for me checking the "Year Wrap", is there any way that i can get similar stuff except once every year?
  • Katerina
  • Spotify Legend
  • 977 Views
  • 5 replies
  • 0 likes
  • 977 Views
  • 5 replies
  • 0 likes

Superuser Contribution Como obtengo un reembolso.

PlanPremiumCountryColombia DeviceSamsung Galaxy A20Operating SystemAndroid My Question or IssueComo obtengo un reembolso, lo que sucede es que hace unos días, tuve descuento del premium en mi tarjeta, pero yo ya no uso Spotify premium, obtuve Premium...

  • Visitor
  •   Plan Premium Country Colombia  Device Samsung Galaxy A20 Operating System Android   My Question or Issue Como obtengo un reembolso, lo que sucede es que hace unos días, tu...
  • Guido
  • Spotify Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Considering Premium

My wife and I want to share an account. We like the same music. Can we do this on an individual plan? That is, have Spotify apps open at the same time on different devices in our home and phones? And... is there not a yearly pay offering for individu...

  • Casual Listener
  • My wife and I want to share an account.  We like the same music.  Can we do this on an individual plan?  That is, have Spotify apps open at the same time on different devices in our ho...
  • Guido
  • Spotify Legend
  • 485 Views
  • 7 replies
  • 0 likes
  • 485 Views
  • 7 replies
  • 0 likes

premium family India

I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required.i have a macbook air and iphone8. I dont know whats gone wrong. can anyone help ? Devi...

  • Visitor
  • I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required. i have a macbook air and iphone8....
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Paid for premium, got activated on another account

I have paid for spotify premium. I got confirmation email on one email address but the receipt came to another and the premium got activated on account associated with that email. wth?

  • Visitor
  • I have paid for spotify premium. I got confirmation email on one email address but the receipt  came to another and the premium got activated on account associated with that email. wth?
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Converting Spotify Premium to Family with 4 months of prepaid time on Premium....

How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?

  • Casual Listener
  • How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?
  • Peter
  • Spotify Legend
  • 1059 Views
  • 3 replies
  • 0 likes
  • 1059 Views
  • 3 replies
  • 0 likes