Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
80430 Views
50 replies
4 likes

80430 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10088 Views
23 replies
2 likes

10088 Views
23 replies
2 likes

"Something went wrong" no matter what browser or platform I try...

PlanFreeCountryUSDevicePC and Android (OnePlus 6)Operating SystemWindows 10, Android 10 My Question or IssueApparently Spotify doesn't want my money? I've tried to upgrade from Free to Premium Family on Firefox and Chrome, both in normal and incognit...

user-removed
Visitor
Plan Free Country US Device PC and Android (OnePlus 6) Operating System Windows 10, Android 10 My Question or Issue Apparently Spotify doesn't want my money? I've tried to upgrade fr...
2020-06-09 10:40:56 PM
2020-06-10 3:44:53 PM
user-removed
Not applicable
321 Views
2 replies
0 likes

321 Views
2 replies
0 likes

Superuser Contribution Double charged for OVER TWO YEARS

I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and always with just a few days difference so I never not...

ginaszenes
Visitor
I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and al...
2020-06-10 7:16:57 AM
2020-06-10 8:31:19 AM
Xenia
Moderator
226 Views
1 replies
0 likes

226 Views
1 replies
0 likes

Premium Prepaid vs Premium Family

Hi, Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premium Family, however, each time I try to purchase the Premium F...

user-removed
Visitor
Hi, Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premiu...
2020-06-09 7:01:00 PM
2020-06-10 7:48:51 AM
user-removed
Not applicable
392 Views
4 replies
0 likes

392 Views
4 replies
0 likes

Will I be able to access my friend's page and playlists even after her account is shut down?

Well, this is a pretty devasting question to ask, but my friend suddenly passed away this week and I just want to know what will happen to her Spotify account? Will I still be able to access her page and her playlists when her premium account is inev...

Root_and_Vine
Visitor
Well, this is a pretty devasting question to ask, but my friend suddenly passed away this week and I just want to know what will happen to her Spotify account? Will I still be able to access her page...
2020-06-05 11:22:41 PM
2020-06-10 6:32:11 AM
OneByBoo
Roadie
360 Views
2 replies
0 likes

360 Views
2 replies
0 likes

Solved!!Superuser Contribution UK Samsung A51 6 Month premium no option only 3 month trial

Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify issue not them. Spotify cares on twitter not respond...

ijk700
Casual Listener
Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify i...
2020-05-28 2:37:54 PM
2020-06-09 6:10:33 PM
nrd1
Casual Listener
975 Views
4 replies
0 likes
Premium

975 Views
4 replies
0 likes

Changing Subscription

PlanFamily Premium My Question or Issue I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the family account. By cancelling my premium subscription, will it remove just me from the fa...

rose210
Visitor
Plan Family Premium My Question or Issue I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the famil...
2020-06-09 4:34:29 PM
2020-06-09 6:10:30 PM
Billy-J
Spotify Star
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

Assinatura Premium pela Apple não reconhecida no Spotify

Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão.Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automaticamente pela Apple, no entanto o Spotify não está r...

maysalex
Visitor
Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão. Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automa...
2020-06-07 6:34:18 PM
2020-06-09 5:19:36 PM
Luan
Spotify Star
308 Views
1 replies
0 likes

308 Views
1 replies
0 likes

Superuser Contribution I have the student premium feature and i was charged full price and it still says that i havent pay.

I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not get the receipt in the account and it appears that...

potato778
Visitor
I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not...
2020-06-08 9:47:24 PM
2020-06-09 10:47:49 AM
Elena
Moderator
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Solved!!Superuser Contribution Promoción Facebook 12 meses por 199

PlanFreeCountryMexicoDeviceHuawey P30 LiteOperating SystemAndroid My Question or IssueHello Community, got a concern, hope you can help me. There is a Facebook profile called "Spotify Mx", when it appears as advertising in the home section of the Fac...

BelRivera
Casual Listener
Plan Free Country Mexico Device Huawey P30 Lite Operating System Android My Question or Issue Hello Community, got a concern, hope you can help me. There is a Facebook profile...
2020-06-08 1:17:54 PM
2020-06-09 3:09:18 AM
BelRivera
Casual Listener
924 Views
2 replies
0 likes

924 Views
2 replies
0 likes

Superuser Contribution I've been Double Charged 2 months

I've been double charged two months in a row. I've reached out to Spotify Customer Service but have had no response. I love Spotify but need some help from them. Does anyone know what to do to help?

Saltcity9
Casual Listener
I've been double charged two months in a row. I've reached out to Spotify Customer Service but have had no response. I love Spotify but need some help from them. Does anyone know wh...
2020-06-06 7:53:20 AM
2020-06-08 12:47:38 AM
Saltcity9
Casual Listener
555 Views
5 replies
0 likes

555 Views
5 replies
0 likes

Superuser Contribution CHILE: Mi tarjeta de crédito es de Chile, espero un pago en PESOS CHILENOS.

Mi tarjeta de crédito es de Chile, espero un pago en PESOS CHILENOS. Sin embargo, me aparecen cargos en DOLARES con la consiguiente molestia del tratamiento de mi banco, haciendo conversiones posteriores, en otro dia por otro monto de conversión y no...

DiegoHM
Casual Listener
Mi tarjeta de crédito es de Chile, espero un pago en PESOS CHILENOS. Sin embargo, me aparecen cargos en DOLARES con la consiguiente molestia del tratamiento de mi banco, haciendo conversiones posteri...
2020-03-16 4:29:20 AM
2020-06-08 11:13:07 PM
DiegoHM
Casual Listener
663 Views
4 replies
1 likes

663 Views
4 replies
1 likes

Superuser Contribution Error stating "payment method and country does not match" even my card and profile country is same.

PlanFreeCountryIndiaDevice(Redmi Note Operating SystemWindows 10 My Question or Issuewhen i am enrolling for premium single user plan which has three month trail offer then monthly plan of 119 rs approx of Indian currency . I have never enrolled earl...

AKG03
Casual Listener
Plan Free Country India Device (Redmi Note 😎 Operating System Windows 10 My Question or Issue when i am enrolling for premium single user plan which has three month trail of...
2020-06-07 9:47:31 AM
2020-06-08 8:39:59 PM
AKG03
Casual Listener
348 Views
2 replies
0 likes

348 Views
2 replies
0 likes

Superuser Contribution I am being charged twice after changing the credit card

PlanPremiumCountryTurkey DeviceSamsung Galaxy 9 My Question or IssueI am being charged twice after changing the payment credit card. My old card was closed to online payment due to security. Recently I started to pay for Spotify from a different card...

ozg21
Casual Listener
Plan Premium Country Turkey Device Samsung Galaxy 9 My Question or Issue I am being charged twice after changing the payment credit card. My old card was closed t...
2020-06-08 1:12:10 PM
2020-06-08 1:52:48 PM
Mario
Spotify Legend
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Superuser Contribution Payment issue

PlanFreeCountryEgyptDeviceOppo A1kOperating SystemAndroid 9 My Question or IssueI tried to join the offer of 2 month for free and I cancelled the subscription just the day before it ends as I wasnt sure about my card balance, I'm trying again now to ...

Yehia
Casual Listener
Plan Free Country Egypt Device Oppo A1k Operating System Android 9 My Question or Issue I tried to join the offer of 2 month for free and I cancelled the subscription just th...
2020-06-07 8:29:59 PM
2020-06-08 9:22:46 AM
Mario
Spotify Legend
345 Views
1 replies
0 likes

345 Views
1 replies
0 likes

Superuser Contribution Payment

PlanFreCountryHong KongDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI already canceled my premium account, why did my credit card still has been charged ?

10130626
Newbie
Plan Fre Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I already can...
2020-06-05 5:19:14 AM
2020-06-07 2:30:48 PM
Elena
Moderator
450 Views
1 replies
0 likes

450 Views
1 replies
0 likes

Superuser Contribution Premium Trial wasn't free

I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the credit card spent 10,00 R$ on Spotify

Gootta14
Visitor
I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the...
2020-06-04 10:25:08 PM
2020-06-07 12:16:01 PM
Elena
Moderator
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

I can't understand the PIN of my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Esther19
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-06-06 8:21:57 AM
2020-06-06 12:05:40 AM
Billy-J
Spotify Star
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

I have a Family Premium Account.I payed today and somehow i was charged 6.99.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Wangsap3500
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-06-06 1:14:22 AM
2020-06-06 7:52:50 PM
Billy-J
Spotify Star
372 Views
3 replies
0 likes

372 Views
3 replies
0 likes

Superuser Contribution Charged unexpectedly

PremiumFree/PremiumCountryiphone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)ios 13.3.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged twice in a month and another third charge appears on the plan. I ask for rep...

kardelenguler
Newbie
Premium Free/Premium Country iphone 7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ios 13.3.1 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am being charg...
2020-06-05 2:01:01 PM
2020-06-05 3:40:47 PM
Peter
Spotify Legend
323 Views
1 replies
0 likes

323 Views
1 replies
0 likes

Superuser Contribution Paying for Premium--being sent ads

PlanFree/Premium PremiumCountry USA Device iPhone 5s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for--and received--Premium for a long time, but last week I...

i0_4-e4wt5hh
Newbie
Plan Free/Premium Premium Country USA Device iPhone 5s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Ques...
2020-06-05 3:24:59 PM
2020-06-05 3:35:52 PM
Peter
Spotify Legend
317 Views
1 replies
0 likes
subscription probelms

317 Views
1 replies
0 likes

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