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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5277 Views
  • 23 replies
  • 2 likes
  • 5277 Views
  • 23 replies
  • 2 likes

Superuser Contribution Overcharged for months

Hi Spotify.I have an issue I'd like to discuss not on a public forum. Is there an email address to contact?...- Student Premium Plan- Australia

  • Newbie
  • Hi Spotify. I have an issue I'd like to discuss not on a public forum. Is there an email address to contact?... - Student Premium Plan - Australia  
  • Mario
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution HOW DO I ACTIVATE HULU WITH SPOTIFY PREMIUM?

PlanPremiumCountryU.S.DeviceDell Laptop, iPhone SEOperating SystemWindows 10, ios 12 My Question or IssueSomeone tell me the exact steps of how to activate your hulu with your spotify premium subscription. Its not anywhere in my settings or account.

  • Newbie
  • Plan Premium Country U.S. Device Dell Laptop, iPhone SE Operating System Windows 10, ios 12   My Question or Issue Someone tell me the exact steps of how to activate your hulu with you...
  • Katerina
  • Spotify Legend
  • 443825 Views
  • 17 replies
  • 4 likes
  • Account
    Other
    Premium
    Subscription
  • 443825 Views
  • 17 replies
  • 4 likes

Superuser Contribution I was charged full price despite having a student plan

Plan: Student planCountry: USA My Question or Issue:Even though I have the student plan, I was charged full price ($9.99) in this month of December. I have been regularly charged the Student amount for the past few months since I applied, and my acco...

  • Visitor
  • Plan: Student plan Country: USA   My Question or Issue: Even though I have the student plan, I was charged full price ($9.99) in this month of December. I have been regularly charged the Stu...
  • Petya
  • Community Legend
  • 1373 Views
  • 2 replies
  • 0 likes
  • charged for premium
    premium plan
    random full-price charges
    student plan
    student subscription
  • 1373 Views
  • 2 replies
  • 0 likes

Superuser Contribution pague premiun y gratis 3 meses de 900pesos y me dice que ya se me vencio si lo compre hace un mes

compre el mes de diciembre la promo de 3 meses de premiun por 900pesos y paso un mes y me dice que que falta 7 dias para vencerce si pague esa promo.. quien me acesora sobtre ello

  • Newbie
  • compre el mes de diciembre la promo de 3 meses de premiun por 900pesos y paso un mes y me dice que que falta 7 dias para vencerce si pague esa promo.. quien me acesora sobtre ello
  • Petya
  • Community Legend
  • 553 Views
  • 2 replies
  • 0 likes
  • 553 Views
  • 2 replies
  • 0 likes

Hola necesito ayuda

Acabo de pagar spotify en un oxxo y es la primera vez que me dice que el tiempo del pago a expirado siendo que este pago tenia fecha de vencimiento este 28/01/18 quiero saber que va a ocurrir ya que esto es nuevo el que me diga que no esta efectuado ...

  • Newbie
  • Acabo de pagar spotify en un oxxo y es la primera vez que me dice que el tiempo del pago a expirado siendo que este pago tenia fecha de vencimiento este 28/01/18 quiero saber que va a ocurrir ya que ...
  • user_removed_00
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

MasterCard prepaid card not working

I bought a $25 prepaid credit card and it hasn't worked. I imputed all the correct information 5 times I activated the card and put the postal code in properly but it still read unsuccessful. I've used these cards in the past and they've worked fine ...

  • Newbie
  • I bought a $25 prepaid credit card and it hasn't worked. I imputed all the correct information 5 times I activated the card and put the postal code in properly but it still read unsuccessful. I've us...
  • osornios
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Switching from Solo Premium to already established Family Premium

I currently have my own Premium account (just for me). My parents have a Family Premium account. As I am moving back in with them for the foreseeable future, I wanted to switch my Premium account over into their Family Premium account. Is this possib...

  • Newbie
  • I currently have my own Premium account (just for me). My parents have a Family Premium account. As I am moving back in with them for the foreseeable future, I wanted to switch my Premium account ove...
  • osornios
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! hi i need help !

ok so this will be the first time you are getting this question . The other day i was on a forum where they conducted giveaways . And i won a giveaway of a premium spotify account . the one who conducted the giveaway gave me a username and password ,...

  • Visitor
  • ok so this will be the first time you are getting this question .  The other day i was on a forum where they conducted giveaways . And i won a giveaway of a premium spotify account . the one wh...
  • user-removed
  • Not applicable
  • 574 Views
  • 6 replies
  • 0 likes
  • 574 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Offline playing not working

Just reset my phone and re-downloaded the Spotify app. I have a premium account and never had an issue before playing any of my music offline. Now I can’t listen to any of my music without using data on the road. HELP!!

  • Visitor
  • Just reset my phone and re-downloaded the Spotify app. I have a premium account and never had an issue before playing any of my music offline. Now I can’t listen to any of my music without using data...
  • Mario
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Order

I ordered a Google Home Mini during the promotion to get one for free for Premium subscribers. I placed my order on 12/22 and it just says that the order is delayed. The color I selected is out of stock. Is there any way I can change the color to one...

  • Visitor
  • I ordered a Google Home Mini during the promotion to get one for free for Premium subscribers. I placed my order on 12/22 and it just says that the order is delayed. The color I selected is out of st...
  • Ivan
  • Spotify Legend
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Where can I find the Spotify code on my Currys receipt?

I bought a tv from Currys and it said that I could get 6 months Spotify for free. I’ve looked on my receipt and I can’t see an obvious code that I should enter into Spotify. I bought the tv in store. What does the code format look like, or should it ...

  • Visitor
  • I bought a tv from Currys and it said that I could get 6 months Spotify for free. I’ve looked on my receipt and I can’t see an obvious code that I should enter into Spotify.  I bought the tv in ...
  • OneByBoo
  • Roadie
  • 6524 Views
  • 1 replies
  • 0 likes
  • 6524 Views
  • 1 replies
  • 0 likes

I happened to linke my bank account to the unknown Spotify account on my phone.

Lately, I have changed my plan to Spotify Premium. But I have just found that the Spotify account I use in my phone is not mine but the unknown. I have no idea how the account were logged in in my phone. I would like delete the payment method from th...

  • Visitor
  • Lately, I have changed my plan to Spotify Premium. But I have just found that the Spotify account I use in my phone is not mine but the unknown. I have no idea how the account were logged in in ...
  • OneByBoo
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Official promo not working

I have been trying for several days to get a Premium subscription with 3 months free.This is advertised in an Instagram ad from the official Spotify account with a link to the Spotify subscriptions page (i.e. no 3rd party links).Once on that page I n...

  • Casual Listener
  • I have been trying for several days to get a Premium subscription with 3 months free. This is advertised in an Instagram ad from the official Spotify account with a link to the Spotify subscriptions...
  • Katerina
  • Spotify Legend
  • 547 Views
  • 6 replies
  • 0 likes
  • 547 Views
  • 6 replies
  • 0 likes

Credit card expiration date passed and missed payment

PlanPremium Family My Question or IssueHi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's because i forgot to update the expiration date of my credit car...

  • Visitor
  • Plan Premium Family   My Question or Issue Hi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's...
  • OneByBoo
  • Roadie
  • 1464 Views
  • 1 replies
  • 0 likes
  • 1464 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium

Hey guys, when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a error message after the PayPal checkout. However when I clic...

  • Casual Listener
  • Hey guys,   when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a ...
  • OneByBoo
  • Roadie
  • 2595 Views
  • 3 replies
  • 0 likes
  • 2595 Views
  • 3 replies
  • 0 likes

Solved!! Is free Google mini offer still available?

Hello all, My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technically should be able to do that? If so, how? If it's only for new user...

  • Newbie
  • Hello all,    My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technicall...
  • Billy-J
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • Google Mini
  • 796 Views
  • 1 replies
  • 0 likes

Gift card bought from 7-Eleven is not working

PlanFreeCountryMalaysia Device(iPhone X) Operating System(iOS 13) My Question or Issue Hi, I bought the spotify gift card from 7 eleven, but it doesn't work and shows an error with message "Something went wrong. Try again, or get help." Check with 7-...

  • Casual Listener
  • Plan Free Country Malaysia   Device (iPhone X)   Operating System (iOS 13)   My Question or Issue   Hi,   I bought the spotify gift card from 7 eleven, but it ...
  • Billy-J
  • Spotify Star
  • 2376 Views
  • 5 replies
  • 0 likes
  • 2376 Views
  • 5 replies
  • 0 likes

Something went wrong. Try again or get help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to take Spotify Premium Family 3 months trial. But after entering the OTP I am re...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am tr...
  • Billy-J
  • Spotify Star
  • 1212 Views
  • 3 replies
  • 0 likes
  • 1212 Views
  • 3 replies
  • 0 likes