Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13556 Views
  • 27 replies
  • 2 likes
  • 13556 Views
  • 27 replies
  • 2 likes

Subscribe price in kazakhstan

Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Price 1000 tenge or 2 dollars if you convert tenge to ...

Anuar2000_0-1594801518125.png
  • Newbie
  • Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Pri...
  • Maaky
  • Regular
  • 387 Views
  • 1 replies
  • 3 likes
  • 387 Views
  • 1 replies
  • 3 likes

Superuser Contribution Will I get my downloads back?

PlanPremiumCountryUSADeviceiPhone XS MaxOperating SystemiOS 13 My Question or IssueI know in order to change your payment date you have to cancel your subscription and start again on whatever desired day, but if I cancel my premium subscription, will...

  • Visitor
  • Plan Premium Country USA Device iPhone XS Max Operating System iOS 13   My Question or Issue I know in order to change your payment date you have to cancel your subscription and start ...
  • Elena
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to Spotify Premium

PlanFree/PremiumCountryINDIA DeviceASUS ZENFONE MAX PRO M2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemANDROID OREO(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been trying to subscribe to Spotify premium for...

  • Newbie
  • Plan Free/Premium Country INDIA    Device ASUS ZENFONE MAX PRO M2  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID OREO (iOS 10, Android O...
  • Elena
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

can't get premium

PlanFreeCountryUkraine DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI tried to get Premium for 3 days. I've enough money and tried to pay by incognito page. Country setting are also fine. What should I do? Are there any ways to contact w...

  • Newbie
  •   Plan Free Country Ukraine  Device iPhone 11 Operating System iOS 13   My Question or Issue I tried to get Premium for 3 days. I've enough money and tried to pay by incogni...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Cannot subscribe to Premium DUO

PlanPremium DuoCountryCanadaDevice(Laptop)Operating System(Windows 10) My Question or IssueI could not change my premium subscription to duo. I found this(https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568#) an...

  • Casual Listener
  • Plan Premium Duo Country Canada Device (Laptop) Operating System (Windows 10)   My Question or Issue I could not change my premium subscription to duo. I found this(https://community.s...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 2 replies
  • 1 likes
  • 323 Views
  • 2 replies
  • 1 likes

Superuser Contribution the payment shows an error

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 (Firefox) My Question or IssueI am in Russia and want to Upgrade my account for a first time. I have virtual Mastercard of a Russian financial entity and equivalent of 53 Euro on account in rubl...

  • Casual Listener
  • Plan Free Country Russia Device PC Operating System Windows 10 (Firefox)   My Question or Issue I am in Russia and want to Upgrade my account for a first time. I have virtual Mastercar...
  • Petya
  • Community Legend
  • 506 Views
  • 5 replies
  • 0 likes
  • 506 Views
  • 5 replies
  • 0 likes

Have no access to an old e mailadress that is connected to premium account

I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I would like to close this premium account and use p...

  • Newbie
  • I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I...
  • Emilia_8
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled but still being charged

I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when playing music. So its safe to say that my premium has...

  • Visitor
  • I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when pl...
  • Xenia
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo going to college.

PlanPremium DuoCountryOne American Phone, One Swedish phone.Living in the US. Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question is that if me and my girlfriend who lives together will be eligible for Premi...

  • Casual Listener
  • Plan Premium Duo Country One American Phone, One Swedish phone. Living in the US.   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Wennberg
  • Casual Listener
  • 1400 Views
  • 2 replies
  • 0 likes
  • 1400 Views
  • 2 replies
  • 0 likes

Subscription cancelling

My Question or IssueMy daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free trial. My daughter cannot remember her login details so she cannot canc...

  • Visitor
  •     My Question or Issue My daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free tr...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Change premium plan

Hi everybody,I want to leave my premium family account (Linked with my fb account) to open a new one.I’d like to know if all my playlists are going to be saved when i’ll leave the family account and if I’m going to find them when I’ll open the new pl...

  • Visitor
  • Hi everybody, I want to leave my premium family account (Linked with my fb account)  to open a new one. I’d like to know if all my playlists are going to be saved when i’ll leave the family ac...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 1 replies
  • 1 likes
  • 399 Views
  • 1 replies
  • 1 likes

Superuser Contribution Globe prepaid load was deducted from me but until now cant use premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI try to subscribed yesterday the 2 months for php 149 (pay by mobile). I contacted globe ser...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I try t...
  • Xenia
  • Moderator
  • 744 Views
  • 5 replies
  • 0 likes
  • 744 Views
  • 5 replies
  • 0 likes

Cannot switch/subscribe to Spotify Premium Family

PlanPremiumCountryMalaysiaDeviceMacbook Pro 2019Operating SystemmacOS Catalina Version 10.15.2 My Question or Issue I was initially subscribed to Spotify Premium Plan. I want to change to Spotify Premium Family plan but was unable to do so as I'm get...

1277969702_0-1596776241526.png
  • Visitor
  • Plan Premium Country Malaysia Device Macbook Pro 2019 Operating System macOS Catalina Version 10.15.2   My Question or Issue   I was initially subscribed to Spotify Premium Plan....
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

How long is "a few days" after subscription payment fails?

I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. The new card should be here within the next 3 or so d...

  • Newbie
  • I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. Th...
  • Billy-J
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Can’t see when my subscription date started or ends

Plan: PremiumCountry: UKDevice: iPhone 11Operating System: iOS 13.6My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it shows premium but that’s about it.

  • Casual Listener
  • Plan: Premium Country: UK Device: iPhone 11 Operating System: iOS 13.6 My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it s...
  • Billy-J
  • Spotify Star
  • 661 Views
  • 3 replies
  • 0 likes
  • 661 Views
  • 3 replies
  • 0 likes

Superuser Contribution ОШИБКА ПРИ ОПЛАТЕ PREMIUM

При оплате подписки выявляется ошибка, пробовал платить разными картами и создавал новые аккаунты , всё бесполезно Когда переходишь по ссылке (службы поддержки) там ничего нет , что делать? Как оформить PREMIUM?

Sergey_Klekov_0-1595862998811.png
  • Visitor
  • При оплате подписки выявляется ошибка, пробовал платить разными картами и создавал новые аккаунты , всё бесполезно  Когда переходишь по ссылке (службы поддержки) там ничего нет , что делать...
  • user-removed
  • Not applicable
  • 2538 Views
  • 3 replies
  • 1 likes
  • 2538 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium plan is associated with our partner Sky

PlanPremiumMy Issue I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period). However, my Spotify account still says "Your plan is associated with our partner Sky, please refer to Sky for questions regard...

  • Casual Listener
  • Plan Premium My Issue   I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period).  However, my Spotify account still says  "Your plan ...
  • Xenia
  • Moderator
  • 1609 Views
  • 5 replies
  • 0 likes
  • 1609 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hulu login with Student account

Student planUnited StatesOperating System Mac book pro mid 2017 Hello,I have a student plan and I am having trouble logging into my hulu account. I believe it has something to do with my account being made through apple.

  • Visitor
  •   Student plan United States Operating System   Mac book pro mid 2017   Hello, I have a student plan and I am having trouble logging into my hulu account. I believe it has some...
  • Mihail
  • Spotify Legend
  • 1071 Views
  • 1 replies
  • 0 likes
  • Hulu
    Login
    student membership
  • 1071 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscribed but no access to premium anymore

I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.

  • Casual Listener
  • I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.  
  • Elena
  • Moderator
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes