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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75238 Views

20 replies

100 likes

  • 75238 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140269 Views

69 replies

10 likes

Premium for Family
  • 140269 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80623 Views

89 replies

4 likes

  • 80623 Views
  • 89 replies
  • 4 likes

Subscribed to Premium but still seeing ads

Family (Premium)USA macOS 10.15client 1.1.58.820.g2ae50076-a I'm subscribed to Premium, so why am I still seeing ads for Joe Rogan on my homepage? I don't want to see this. I don't listen to podcasts on Spotify and if I was going to I wouldn't listen...

Casual Listener

Family (Premium) USA   macOS 10.15 client 1.1.58.820.g2ae50076-a   I'm subscribed to Premium, so why am I still seeing ads for Joe Rogan on my homepage? I don't want to see this....

bjacobel

Casual Listener

633 Views

2 replies

0 likes

  • 633 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puede canjear mi tarjeta de regalo

Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen.PlanFreePaisMexicoDispositivoLaptop y Nokia 3.1 PlusSOWindows 10 y Android 10

Newbie

Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen. Plan Free Pais Mexico Dispositivo Laptop y Nokia 3.1 Plus SO ...

Xenia

Moderator

1210 Views

3 replies

0 likes

Premium
Subscribtion
Suscripción
trouble
  • 1210 Views
  • 3 replies
  • 0 likes

Solved!! share my account with/ subscribe to spotify for person in other country

PlanPremiumCountryHungaryDevice Operating System My Question or IssueHi!I live in Europe and I would like to share my account with/ subscribe to spotify for my parent in Hong Kong (Instead of they do it themselves there). Is this possible and which p...

Visitor

Plan Premium Country Hungary Device   Operating System     My Question or Issue Hi!I live in Europe and I would like to share my account with/ subscribe to spotify for my par...

Billy-J

Spotify Star

578 Views

1 replies

1 likes

  • 578 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution DUO - Same address for both accounts but rejected because of billing address.

PremiumMexico residence, USA billing DeviceWindowsOperating SystemWindows 10 My Question or IssueWife and I are expats from the US living in Mexico. We both created our accounts in Mexico. When I signed up and paid for DUO, the payment to our US cred...

Visitor

Premium Mexico residence, USA billing   Device Windows Operating System Windows 10   My Question or Issue Wife and I are expats from the US living in Mexico. We both created our ac...

user-removed

Not applicable

1287 Views

3 replies

0 likes

  • 1287 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo trotz zweier Konten läuft nur auf einem Gerät

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen.PlanenGratisprämieLand Deutschland Gerät(div. Windows Rechner, Samsung S20, Apple x max)Betriebssystem(iOS ...

Casual Listener

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen. Planen Gratisprämie Land Deutschland   Gerät ...

Billy-J

Spotify Star

2608 Views

3 replies

1 likes

  • 2608 Views
  • 3 replies
  • 1 likes

Xbox Game Pass Ultimate Trial Not Working

PlanFree, trying to reach PremiumCountryUSADeviceDell XPS 8950 DesktopOperating SystemWindows 10 My Question or IssueSo recently, I decided to change my account so that it would be more up-to-date with my other accounts' username while using the same...

Visitor

Plan Free, trying to reach Premium Country USA Device Dell XPS 8950 Desktop Operating System Windows 10   My Question or Issue So recently, I decided to change my account so that it wo...

feministkurabiy

Regular

2081 Views

2 replies

0 likes

  • 2081 Views
  • 2 replies
  • 0 likes

How to change plan from Premium Student to Premium Duo?

PlanPremium Student (prepaid)CountryIndia My Question or IssueI am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my partner. However, I can't seem to change plans or invite her into the s...

Regular

Plan Premium Student (prepaid) Country India   My Question or Issue I am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my par...

Billy-J

Spotify Star

1571 Views

9 replies

0 likes

  • 1571 Views
  • 9 replies
  • 0 likes

Premium, Duo Hulu and Hulu Live

PlanPremiumCountryUSAMy Question or IssueMy wife wants to ditch Amazon Music and likes my Spotify experience so we're looking at Duo BUTI have Premium with Hulu which I later upgraded to Hulu Live I think it works right now by adding a credit to my h...

Casual Listener

Plan Premium Country USA My Question or Issue My wife wants to ditch Amazon Music and likes my Spotify experience so we're looking at Duo   BUT I have Premium with Hulu which I later upg...

Billy-J

Spotify Star

637 Views

3 replies

0 likes

  • 637 Views
  • 3 replies
  • 0 likes

Address does not match - Upgrading to DUO account

PlanFree (Trying to upgrade to Duo) CountryChinaDeviceiPhone 10, Razer Blade 15Operating System(Windows 10, iOS 13.3.1) My Question or IssueGirlfriend and I are both working in China, but we live together and she upgraded her premium to Duo and invit...

Visitor

Plan Free (Trying to upgrade to Duo)   Country China Device iPhone 10, Razer Blade 15 Operating System (Windows 10, iOS 13.3.1)   My Question or Issue Girlfriend and I are both w...

Billy-J

Spotify Star

981 Views

1 replies

0 likes

  • 981 Views
  • 1 replies
  • 0 likes

Payment Problems due to a visa issued from a different country (crypto.com)

PlanFamilyCountryLuxembourgDeviceSamsung s21 UltraOperating SystemWindows 10 My Question or IssueHelloI am have an online Visa card from crypto.com that i use from most purchases that i make online.The problem is when i try to sue them for spotify, i...

Visitor

Plan Family Country Luxembourg Device Samsung s21 Ultra Operating System Windows 10   My Question or Issue Hello I am have an online Visa card from crypto.com that i use from most pur...

Billy-J

Spotify Star

1656 Views

1 replies

1 likes

  • 1656 Views
  • 1 replies
  • 1 likes

Solved!! Easy Muffin not listed on the Amon Tobin album Bricolage

No track Easy Muffin listedGreetings, I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobinfrom his album “Bricolage” released in 1997. In the past, Easy Muffin was availableon Spotify but now Easy Muffin can't be found on t...

Music Fan

No track Easy Muffin listedGreetings,   I'm having trouble with playing & finding the track “Easy Muffin” by Amon Tobin from his album “Bricolage” released in 1997. In the past, Easy Muff...

MoeMcLendon

Music Fan

16968 Views

2 replies

1 likes

tech support
  • 16968 Views
  • 2 replies
  • 1 likes

Solved!! problema con el pago de premium estudiantes

PlanPremiumPaísEspañaDispositivoOppo A9 2020Sistema operativoAndroid Mi pregunta o problemaPagamos un año se subscripcion premium con estudiantes hasa setiembre y el dia 2 de mayo y la aplicacion me notifico que mi pago estava pausado y que mi premiu...

Regular

  Plan Premium País España Dispositivo Oppo A9 2020 Sistema operativo Android   Mi pregunta o problema Pagamos un año se subscripcion premium con estudiantes hasa setiembre y el ...

Billy-J

Spotify Star

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

If I sign up for Family while my Duo account is still active will I be charged twice?

I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit card info which makes me think I will be double charge...

Newbie

I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit car...

Billy-J

Spotify Star

469 Views

1 replies

1 likes

  • 469 Views
  • 1 replies
  • 1 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

Visitor

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...

Billy-J

Spotify Star

520 Views

1 replies

0 likes

payment issue
Subscription
  • 520 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't upgrade my plan

Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!

Regular

Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!

LauraJacobs

Regular

2522 Views

12 replies

1 likes

  • 2522 Views
  • 12 replies
  • 1 likes

Superuser Contribution App Crash IOS

Hi,For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again. It makes the whole listening unbearable. When I delete...

Visitor

Hi, For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again.&n...

Alex

Spotify Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't join duo plan (German)

PlanPremiumCountryÖsterreich(Austria) DeviceOneplus 9 Pro, Windows 10 Operating SystemAndroid 11, Windows 10 My Question or IssueHallo,ich wollte dem Duo Plan meiner Freundin mit der ich zusammen wohne beitreten, aber ich bekomme nur einen Fehler, da...

Casual Listener

Plan Premium Country Österreich(Austria)   Device Oneplus 9 Pro, Windows 10   Operating System Android 11, Windows 10   My Question or Issue Hallo, ich wollte dem Duo Plan...

CarlosE

Spotify Legend

1799 Views

5 replies

0 likes

  • 1799 Views
  • 5 replies
  • 0 likes

Changing from Family to Duo

I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...

Visitor

I want to change from Family to Duo as it is just my wife and I.  I understand we will not lose playlists etc.  What I have not been able to find any info on is: If I as the account holder...

user-removed

Not applicable

1351 Views

2 replies

0 likes

  • 1351 Views
  • 2 replies
  • 0 likes

Why do I have to enter my credit card details when getting the one month free trial

The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE

Casual Listener

The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing.  Thanks, MIRK LANE

Billy-J

Spotify Star

3526 Views

1 replies

0 likes

  • 3526 Views
  • 1 replies
  • 0 likes

music(b)less

I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems to be a card payment method and country of residence whi...

Visitor

I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue.  The problem seems...

583 Views

0 replies

0 likes

  • 583 Views
  • 0 replies
  • 0 likes