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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5217 Views
  • 23 replies
  • 2 likes
  • 5217 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment failed error

I could not payment for premium. I am getting payment fail error. Pls help me for this.

  • Casual Listener
  • I could not payment for premium. I am getting payment fail error. Pls help me for this. 
  • Petya
  • Community Legend
  • 547 Views
  • 4 replies
  • 0 likes
  • 547 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paid for a 3 month subcription yesterday, still got no Premium.

PlanFree/ PremiumCountryNetherlandsDeviceLaptopWindows 10 My Question or Issui Paid yesterday for a 3 moth subscription, and stil got no Premium.It is paid, and can show it, through bank records.

  • Visitor
  • Plan Free/ Premium Country Netherlands Device Laptop Windows 10   My Question or Issu i Paid yesterday for a 3 moth subscription, and stil got no Premium. It is paid, and can show it, ...
  • Petya
  • Community Legend
  • 737 Views
  • 3 replies
  • 0 likes
  • 737 Views
  • 3 replies
  • 0 likes

No Paysafe Card Option

PlanFree/PremiumCountryPortugalDevicePCOperating SystemWindows My Question or Issue When I try to buy premium for Spotify , the only options are Paypal and Credit Card, but I want to pay with paysafecard

  • Newbie
  •   Plan Free/Premium Country Portugal Device PC Operating System Windows   My Question or Issue   When I try to buy premium for Spotify , the only options are Paypal and Cre...
  • OneByBoo
  • Roadie
  • 1692 Views
  • 1 replies
  • 0 likes
  • 1692 Views
  • 1 replies
  • 0 likes

Spotify doesn't accept Revolut card for international users

Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Location: RomaniaIf I change ...

  • Newbie
  • Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a ...
  • OneByBoo
  • Roadie
  • 4609 Views
  • 1 replies
  • 0 likes
  • Premium
    Revolut
  • 4609 Views
  • 1 replies
  • 0 likes

I can't link my PayPal account to my Spotify account

PlanPremiumCountrySouth AfricaDevice(iPhone 6s)Operating System(Windows 10)My Question or IssueI tried to update my new card details to my Premium subscription, but it does not seem to accept it. I don't know if I should wait until my current card of...

  • Casual Listener
  • Plan Premium Country South Africa Device (iPhone 6s) Operating System (Windows 10) My Question or Issue I tried to update my new card details to my Premium subscription, but it does not seem...
  • Billy-J
  • Spotify Star
  • 1207 Views
  • 3 replies
  • 0 likes
  • 1207 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium subscription (headspace included) was canceled and now i can’t resubscribe

/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...

  • Newbie
  • /Premium Country Notway Device (iPhone 8 Operating System (iOS 10   My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I when...
  • Mario
  • Spotify Legend
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Looped in subscription

Hi there,after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and choose paypal it forwards me to paypal for payment. In Paypal then, when trying to pay, it tells me that I allready have used 3 month...

  • Visitor
  • Hi there, after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and  choose paypal it forwards me to paypal for payment.   In Paypal the...
  • Billy-J
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not going through

PlanFree CountryAustraliaMy Question or IssueHey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months.I'm trying to buy a subscription again, with the current option being 3 months for 11....

  • Casual Listener
  • Plan Free  Country Australia My Question or Issue Hey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months. I'm trying to buy ...
  • Petya
  • Community Legend
  • 695 Views
  • 6 replies
  • 0 likes
  • 695 Views
  • 6 replies
  • 0 likes

cambio de premium a premio duo, cobra el cambio?

tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?

  • Casual Listener
  • tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo? 
  • Billy-J
  • Spotify Star
  • 1678 Views
  • 1 replies
  • 0 likes
  • 1678 Views
  • 1 replies
  • 0 likes

Solved!! Premium vs Premium Family Yearly

PlanPremiumCountryItalyDevice(iPhone XS)Operating System(iOS 13)My Question or Issue:I would to change my profile from Premium to Premium family yearly. How can i do? And is always possible to pay with paypal?thx

  • Casual Listener
  • Plan Premium Country Italy Device (iPhone XS) Operating System (iOS 13) My Question or Issue: I would to change my profile from Premium to Premium family yearly. How can i do? And is always ...
  • Billy-J
  • Spotify Star
  • 3279 Views
  • 7 replies
  • 0 likes
  • 3279 Views
  • 7 replies
  • 0 likes

Premium family and switching/creating new user accounts

I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have none created so am willing to login under a new login, but when I try t...

  • Casual Listener
  • I have premium family.  One of my family members has been sharing my login under the plan.  They happen to have many playlists they have created and does not want to change.  I have no...
  • Billy-J
  • Spotify Star
  • 1858 Views
  • 1 replies
  • 0 likes
  • 1858 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid through google pay but account not reflecting premium status

Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the request wasn’t sent though google pay and when it was I paid, I’ve attached the receipt, but whe...

  • Visitor
  • Plan Premium Country India   Device iPhone XR   My Question or Issue   Hi, I paid for Spotify premium through google pay and I had to request twice because the r...
  • Mario
  • Spotify Legend
  • 1461 Views
  • 1 replies
  • 2 likes
  • 1461 Views
  • 1 replies
  • 2 likes

Superuser Contribution Had to close my account but I didn't cancel my premium subscription first

PlanPremiumCountryU.KDeviceOnePlus 7T ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I had to close my premium account due to someone having access to my account since changing passwords and logging all device out ...

  • Newbie
  •   Plan Premium Country U.K Device OnePlus 7T Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I had to close my premium account due to...
  • Mario
  • Spotify Legend
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hacked account spotify not writing me back

Why is no one writing me back?! PlanPremiumMy Question or IssueMy account has been hacked the email address and password were changed. I filed a complaint with @support and after sending the requested information have not heard back. Could some one p...

  • Visitor
  • Why is no one writing me back?!     Plan Premium My Question or Issue My account has been hacked the email address and password were changed. I filed a complaint with @support and aft...
  • Peter
  • Spotify Legend
  • 466 Views
  • 3 replies
  • 0 likes
  • 466 Views
  • 3 replies
  • 0 likes

3 month free 2019

My Question or Issue:TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018IF ANY ONE SPEAKS SPANISH, PLEASE ANSWER ME IN SPANISHTHANKS

  • Visitor
  • My Question or Issue: TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018 IF ANY ONE SPEAKS SPAN...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan and Hulu bundle

PlanFamily Premium @ $14.99/monthUSA DeviceGoogle Pixel 2XLAndroid When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are paying $14.99/month instead of the $9.99/month for just the Premium plan? This seems like...

  • Casual Listener
  •   Plan Family Premium @ $14.99/month USA   Device Google Pixel 2XL Android   When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are payi...
  • KossB
  • Roadie
  • 4016 Views
  • 11 replies
  • 4 likes
  • 4016 Views
  • 11 replies
  • 4 likes

Delete Payment Method

PlanPremiumCountryMexicoOperating SystemWindows 10 There is no option to remove my Payment MethodAs much as I like the comodity of renewing my premium plan with just one click, the moment I hit the "Cancel Premium Suscription" button, there remains n...

  • Visitor
  • Plan Premium Country Mexico Operating System Windows 10   There is no option to remove my Payment Method As much as I like the comodity of renewing my premium plan with just one click,...
  • OneByBoo
  • Roadie
  • 2282 Views
  • 1 replies
  • 0 likes
  • 2282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't make payment

I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown error and prompt me totry with other method.I trie...

  • Visitor
  • I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown...
  • Petya
  • Community Legend
  • 704 Views
  • 2 replies
  • 0 likes
  • 704 Views
  • 2 replies
  • 0 likes

Problems with a gift card

My Question or IssueI received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.Could you help me, please? PlanMy current plan is free, the gift card is 6 months premium. CountryGermany Operating SystemAndroid

  • Regular
  • My Question or Issue I received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work. Could you help me, please?   Plan My current plan is free, th...
  • Emilia_8
  • Community Legend
  • 2120 Views
  • 14 replies
  • 2 likes
  • 2120 Views
  • 14 replies
  • 2 likes

Superuser Contribution I can not use spotify after validating my gift card

I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?

  • Newbie
  • I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?
  • Petya
  • Community Legend
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes