Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
164577 Views
110 replies
12 likes

164577 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18486 Views
27 replies
4 likes

18486 Views
27 replies
4 likes

Hola

hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta). pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis.Como sé si alguien más me está robando o si me están cobrando por un pl...

Majoperabeles
Visitor
hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta). pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis. Como sé si ...
2020-10-25 10:41:30 PM
2020-10-26 5:59:25 PM
Billy-J
Spotify Star
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Solved!! Duo Subscription Issue

PlanPremium DuoCountryAustriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Duo Sub for a free month and wanted to procceed paying for it. In the meantime I...

davebymo
Casual Listener
Plan Premium Duo Country Austria Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had a...
2020-10-24 11:12:50 AM
2020-10-25 4:52:51 PM
Emilia_8
Community Legend
1226 Views
3 replies
0 likes

1226 Views
3 replies
0 likes

Payment failure

PlanPremium trial?CountryRussiaDeviceAnyOperating SystemAny My Question or IssuePayment attempts just fail with no further details.My current theory is that your billing does not support my bank's payment auth mechanism correctly, since payment fails...

Schmellow
Visitor
Plan Premium trial? Country Russia Device Any Operating System Any My Question or Issue Payment attempts just fail with no further details. My current theory is that your billing do...
2020-10-23 1:33:13 PM
2020-10-25 3:57:49 AM
Billy-J
Spotify Star
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Can't change my plan

PlanFree/Premium CountryRussia My Question or IssueI live in Russia, but in my profile country set as UkraineWhen I try to pay, I choose the card method, and nor Russia nor Ukraine are working

A4i4ero
Visitor
Plan Free/Premium Country Russia My Question or Issue I live in Russia, but in my profile country set as Ukraine When I try to pay, I choose the card method, and nor Russia nor ...
2020-10-24 5:42:12 PM
2020-10-25 3:56:57 AM
Billy-J
Spotify Star
516 Views
1 replies
0 likes

516 Views
1 replies
0 likes

Cancel account to migrate to DUO - Country isn't the same

Cancel account to migrate to DUO - Country isn't the sameI have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mode. How do I fix this? I followed this and it doesn't li...

gqpinoy
Newbie
Cancel account to migrate to DUO - Country isn't the same I have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mod...
2020-10-23 11:50:56 PM
2020-10-24 8:13:04 AM
Billy-J
Spotify Star
549 Views
1 replies
0 likes

549 Views
1 replies
0 likes

problem with renew

Yesterday my premium account renew but i hve not money on my card. the money will be on that card probably tomorrow, i was wondering when spotify will lock my premium features seeing that they cannot take the money.

Helpme6969
Visitor
Yesterday my premium account renew but i hve not money on my card. the money will be on that card probably tomorrow, i was wondering when spotify will lock my premium features seeing that they cannot...
2020-10-23 11:35:55 AM
2020-10-24 8:11:48 AM
Billy-J
Spotify Star
443 Views
1 replies
0 likes

443 Views
1 replies
0 likes

Profile does not reflect my premium membership or allow access to Hulu as in original offer

PlanPremiumCountryUsDevice(iPhone 8Operating SystemiOS My Question or IssueI have paid for premium for a while and it was offered with Hulu. I never logged into Hulu. When I tried Hulu initiation today My Spotify account says I am not a premium subsc...

IllinoisRick
Newbie
Plan Premium Country Us Device (iPhone 8 Operating System iOS My Question or Issue I have paid for premium for a while and it was offered with Hulu. I never logged into Hulu. When I ...
2020-09-12 3:33:07 AM
2020-10-23 11:52:35 AM
Jose_M
Spotify Star
334 Views
1 replies
0 likes

334 Views
1 replies
0 likes

Deactivate Hulu

PlanPremium studentCountryUSAMy Question or IssueThere is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to the tab of services and there was only "start watching" on bot...

mantichrist
Visitor
Plan Premium student Country USA My Question or Issue There is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to t...
2020-10-23 8:20:42 AM
2020-10-23 9:12:49 AM
Billy-J
Spotify Star
733 Views
1 replies
0 likes

733 Views
1 replies
0 likes

Cancelled My Premium Duo Purchase as the same day I purchased and need a Refund

PlanFree/PremiumCountryTurkey My Question or IssueI bought and tried to cancel Premium Duo after learning that I can't use it with my partner. I cancelled it the same day and need a Refund because my original intent was to pay her this month's Premiu...

EgeCelikel
Casual Listener
Plan Free/Premium Country Turkey My Question or Issue I bought and tried to cancel Premium Duo after learning that I can't use it with my partner. I cancelled it the same day and need a ...
2020-10-23 8:11:04 AM
2020-10-23 9:10:59 AM
Billy-J
Spotify Star
553 Views
2 replies
0 likes

553 Views
2 replies
0 likes

[All Platforms][Subscription] Cancelling premium with Google Nest Promotion

So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month...Has anyone previously signed up for Premium to get the Google ...

beasha
Newbie
So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month... Has anyon...
2020-09-28 9:05:39 PM
2020-10-22 9:00:16 PM
Billy-J
Spotify Star
508 Views
1 replies
0 likes
All Platforms
Subscription

508 Views
1 replies
0 likes

Solved!! I reconfirmed my student status but my account page says my plan will switch to regular premium

PlanStudent premiumCountryTurkey My Question or IssueA few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my student status was valid until next month. I did as advised an reconfirm...

yushach
Casual Listener
Plan Student premium Country Turkey My Question or Issue A few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my stud...
2020-10-16 11:24:23 AM
2020-10-22 4:40:05 PM
Luan
Spotify Star
1700 Views
3 replies
0 likes

1700 Views
3 replies
0 likes

Solved!! Yearly payment

Hi all, Does anyone know how to pay at one time, for one year, the premium subscription instead of every month? I was used to do it the previous years but this payment method seems not to be possible anymore. Thanks for your coming help.

Olivier16
Casual Listener
Hi all, Does anyone know how to pay at one time, for one year, the premium subscription instead of every month? I was used to do it the previous years but this payment method seems ...
2020-10-03 1:27:11 PM
2020-10-22 4:34:38 PM
Olivier16
Casual Listener
996 Views
4 replies
0 likes

996 Views
4 replies
0 likes

[Subscription] Billing dates and subscriptions

If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, will I be charged twice that month?

Kimah95
Visitor
If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, ...
2020-10-22 2:35:46 PM
2020-10-22 4:27:48 PM
Billy-J
Spotify Star
347 Views
1 replies
0 likes
Subscription

347 Views
1 replies
0 likes

Superuser Contribution samsung offer - not eligible

PlanFree/PremiumCountry UK Device Samsung A41 My Question I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 months free Spotify Premium offer. I downloaded the app to my phone and initially was logged into...

soph15
Visitor
Plan Free/Premium Country UK Device Samsung A41 My Question I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 mont...
2020-09-29 10:35:55 PM
2020-10-22 3:32:29 PM
Alex
Spotify Legend
1128 Views
1 replies
0 likes

1128 Views
1 replies
0 likes

Superuser Contribution TOGLIERE AUTOPLAY SU ASSISTENTE GOOGLE REMOVE AUTOPLAY ON GOOGLE ASSISTANT

Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentre io non voglio, voglio ascoltare solo quella. Come...

andreasavelloni
Visitor
Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentr...
2020-09-28 7:23:52 PM
2020-10-22 1:07:37 PM
Ver
Spotify Legend
509 Views
1 replies
0 likes
"spotify" "won't" "close"

509 Views
1 replies
0 likes

Problème lors du passage d'étudiant à non étudiant

PlanPremiumCountryFranceDeviceOne PlusOperating SystemAndroid My Question or IssueJ'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un abonnement premium DUO alors que je suis tout seul ... et donc m'oblige à pa...

Tiit0u
Newbie
Plan Premium Country France Device One Plus Operating System Android My Question or Issue J'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un ...
2020-10-13 11:16:17 AM
2020-10-22 10:17:14 AM
Billy-J
Spotify Star
483 Views
1 replies
0 likes

483 Views
1 replies
0 likes

[All Platforms][Playlists] Remove adverts for podcasts from my Release Radar playlist

Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay for Spotify so I don't have to listen to adverts, and I...

kinglambert
Regular
Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay ...
2020-10-20 10:49:51 AM
2020-10-22 9:53:31 AM
DonnieDarkOh
Music Fan
463 Views
1 replies
1 likes
All Platforms
Playlists

463 Views
1 replies
1 likes

Solved!! How long does it take for the refund?

Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?

Unusual
Visitor
Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?
2020-10-21 7:15:46 PM
2020-10-22 8:44:42 AM
Maxim
Spotify Star
3511 Views
1 replies
0 likes

3511 Views
1 replies
0 likes

Solved!! Subscription options don't address single parent family

PlanFree/PremiumCountry DeviceDesktop, Google Home, Xbox One, PS4Operating SystemWindows 10 My Question or IssueAs a single parent, I see your subscription options excluding a family demographic which does not fit into either of your multi-plan optio...

b_kraken
Newbie
Plan Free/Premium Country Device Desktop, Google Home, Xbox One, PS4 Operating System Windows 10 My Question or Issue As a single parent, I see your subscription optio...
2020-10-21 10:51:14 PM
2020-10-22 2:25:20 AM
Bittencourt
Spotify Star
614 Views
1 replies
3 likes

614 Views
1 replies
3 likes

Can't subscribe via PayPal

I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However PayPal even configures Spotify preapproved payments ...

user-removed
Visitor
I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However P...
2020-10-16 9:23:28 AM
2020-10-21 3:56:33 PM
Maxim
Spotify Star
865 Views
3 replies
0 likes

865 Views
3 replies
0 likes

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