Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 84769 Views
- 50 replies
- 4 likes
- 84769 Views
- 50 replies
- 4 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 10493 Views
- 24 replies
- 2 likes
- 10493 Views
- 24 replies
- 2 likes
Superuser Contribution I have bought Samsung S20+ but can't redeem 6 month promotion
PlanFree/PremiumCountry: United States Device(Samsung Galaxy S20+) My Question or IssueI am using my app to activate 6 month premium for Samsung via my new phone, whenever i press "Try 6 Months Free" it opens up another screen, where it says. Unable ...
- Plan Free/Premium Country: United States Device (Samsung Galaxy S20+) My Question or Issue I am using my app to activate 6 month premium for Samsung via my new phone, wh...
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- Spotify Legend
- 2183 Views
- 3 replies
- 0 likes
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AccountPremium
- 2183 Views
- 3 replies
- 0 likes
Superuser Contribution Using Premium Account on 2 Android devices, only Shuffle Replay is offered like FREE Acc.
PlanFree/PremiumCountryGermanyDeviceGalaxy Tab A / Huawai P30 liteOperating SystemAndroid My Question or IssueMy Premium Account works proper in Windows App. Why does my Android Apps offer only Shuffle since several day, how could this be fxed. I tri...
- Plan Free/Premium Country Germany Device Galaxy Tab A / Huawai P30 lite Operating System Android My Question or Issue My Premium Account works proper in Windows App. Why does my Andr...
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- Moderator
- 333 Views
- 3 replies
- 0 likes
- 333 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution My premium plan has changed without my knowledge
I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one plan but i got "seems like you are not suitable fo...
- I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one...
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- Moderator
- 516 Views
- 3 replies
- 0 likes
- 516 Views
- 3 replies
- 0 likes
Superuser Contribution Credit Card Update
Dear Spotify Development team, would you be able to check the payment process. My credit card expired, and by updating with the same Number but new expiration date and Security code. The system is unable to take it. So will my account will be disable...
- Dear Spotify Development team, would you be able to check the payment process. My credit card expired, and by updating with the same Number but new expiration date and Security code. The sys...
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- Spotify Legend
- 1706 Views
- 8 replies
- 0 likes
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AccountOtherSubscription
- 1706 Views
- 8 replies
- 0 likes
Superuser Contribution Samsung a71 6 month premium trial not loading
PlanFreeCountryUkDeviceSamsung A71 My Question or IssueI have recently purchased a samsung a71 and I am unable to load the 6 month free premium trial offer. When i look at the premium tab I am only given monthly trial options. I have not had a premiu...
- Plan Free Country Uk Device Samsung A71 My Question or Issue I have recently purchased a samsung a71 and I am unable to load the 6 month free premium trial offer. When i...
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- Moderator
- 2711 Views
- 8 replies
- 0 likes
- 2711 Views
- 8 replies
- 0 likes
Inquiry About Spotify Free Trial Benefits
9.99/monthFree Premium for 3 months Canada Macbook Pro 2018 IOS 10 Hello,So I just recently registered for the free 3 month trial for Spotify premium, and I was wondering, are there are any restrictions until I'm done the trial version and fully pay?...
- 9.99/month Free Premium for 3 months Canada Macbook Pro 2018 IOS 10 Hello, So I just recently registered for the free 3 month trial for Spotify premium, and I ...
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- Spotify Star
- 364 Views
- 1 replies
- 0 likes
- 364 Views
- 1 replies
- 0 likes
Finished the payment but still in Free
I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me. (I have a Student Discount, I paid for it via Google Pay and I am in India.)I am attaching the receipt, please ...
- I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me. (I have a Student Discount, I paid for it via Google ...
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- Spotify Star
- 580 Views
- 9 replies
- 0 likes
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Account
- 580 Views
- 9 replies
- 0 likes
Ha ocurrido un error en el pago
PlanFree/PremiumCountryColimbia DeviceMacBook Air, iPhone 11pro Max, iphone 7plusOperating System(iOS 13) My Question or IssueDesde hace semanas se me paso cambiar el método de pago para la renovación, sin embargo quiero actualizar mi método de pago,...
- Plan Free/Premium Country Colimbia Device MacBook Air, iPhone 11pro Max, iphone 7plus Operating System (iOS 13) My Question or Issue Desde hace semanas se me paso cambiar el mé...
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- Spotify Star
- 1187 Views
- 3 replies
- 0 likes
- 1187 Views
- 3 replies
- 0 likes
Charged me even though I canceled my Subscription, need REFUND.
I canceled my subscription before 14th April , still I was charged for april and May as well. Why ?? I need my refundCountry : USAAccount type : Student Account
- I canceled my subscription before 14th April , still I was charged for april and May as well. Why ?? I need my refund Country : USA Account type : Student Account
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- Spotify Star
- 277 Views
- 1 replies
- 0 likes
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Refund on Fake charges
- 277 Views
- 1 replies
- 0 likes
Changed Subscription, not Showing
I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subscribed. However, my account page still shows a Famil...
- I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subsc...
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- Community Legend
- 342 Views
- 1 replies
- 0 likes
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AccountOtherPremiumSubscription
- 342 Views
- 1 replies
- 0 likes
"Something went wrong" no matter what browser or platform I try...
PlanFreeCountryUSDevicePC and Android (OnePlus 6)Operating SystemWindows 10, Android 10 My Question or IssueApparently Spotify doesn't want my money? I've tried to upgrade from Free to Premium Family on Firefox and Chrome, both in normal and incognit...
- Plan Free Country US Device PC and Android (OnePlus 6) Operating System Windows 10, Android 10 My Question or Issue Apparently Spotify doesn't want my money? I've tried to upgrade fr...
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- Not applicable
- 329 Views
- 2 replies
- 0 likes
- 329 Views
- 2 replies
- 0 likes
Superuser Contribution Double charged for OVER TWO YEARS
I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and always with just a few days difference so I never not...
- I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and al...
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- Moderator
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Premium Prepaid vs Premium Family
Hi, Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premium Family, however, each time I try to purchase the Premium F...
- Hi, Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premiu...
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- Not applicable
- 399 Views
- 4 replies
- 0 likes
- 399 Views
- 4 replies
- 0 likes
Will I be able to access my friend's page and playlists even after her account is shut down?
Well, this is a pretty devasting question to ask, but my friend suddenly passed away this week and I just want to know what will happen to her Spotify account? Will I still be able to access her page and her playlists when her premium account is inev...
- Well, this is a pretty devasting question to ask, but my friend suddenly passed away this week and I just want to know what will happen to her Spotify account? Will I still be able to access her page...
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- Roadie
- 365 Views
- 2 replies
- 0 likes
- 365 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution UK Samsung A51 6 Month premium no option only 3 month trial
Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify issue not them. Spotify cares on twitter not respond...
- Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify i...
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- Casual Listener
- 985 Views
- 4 replies
- 0 likes
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Premium
- 985 Views
- 4 replies
- 0 likes
Changing Subscription
PlanFamily Premium My Question or Issue I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the family account. By cancelling my premium subscription, will it remove just me from the fa...
- Plan Family Premium My Question or Issue I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the famil...
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- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Assinatura Premium pela Apple não reconhecida no Spotify
Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão.Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automaticamente pela Apple, no entanto o Spotify não está r...
- Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão. Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automa...
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- Spotify Star
- 312 Views
- 1 replies
- 0 likes
- 312 Views
- 1 replies
- 0 likes
Superuser Contribution I have the student premium feature and i was charged full price and it still says that i havent pay.
I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not get the receipt in the account and it appears that...
- I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not...
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- Moderator
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Promoción Facebook 12 meses por 199
PlanFreeCountryMexicoDeviceHuawey P30 LiteOperating SystemAndroid My Question or IssueHello Community, got a concern, hope you can help me. There is a Facebook profile called "Spotify Mx", when it appears as advertising in the home section of the Fac...
- Plan Free Country Mexico Device Huawey P30 Lite Operating System Android My Question or Issue Hello Community, got a concern, hope you can help me. There is a Facebook profile...
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- Casual Listener
- 930 Views
- 2 replies
- 0 likes
- 930 Views
- 2 replies
- 0 likes
Superuser Contribution I've been Double Charged 2 months
I've been double charged two months in a row. I've reached out to Spotify Customer Service but have had no response. I love Spotify but need some help from them. Does anyone know what to do to help?
- I've been double charged two months in a row. I've reached out to Spotify Customer Service but have had no response. I love Spotify but need some help from them. Does anyone know wh...
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- Casual Listener
- 563 Views
- 5 replies
- 0 likes
- 563 Views
- 5 replies
- 0 likes