Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4859 Views
  • 23 replies
  • 2 likes
  • 4859 Views
  • 23 replies
  • 2 likes

Currys 6 months code not working

Hello I have a 6 months code from Currys. It is not working. It says I am not eligible for this but doesn't give a reason. I haven't had a Spotify account at all before as I use Deezer for streaming so it can't be for that reason but it doesn't actua...

  • Visitor
  • Hello   I have a 6 months code from Currys. It is not working. It says I am not eligible for this but doesn't give a reason. I haven't had a Spotify account at all before as I use Deezer for s...
  • osornios
  • Spotify Star
  • 1699 Views
  • 1 replies
  • 0 likes
  • 1699 Views
  • 1 replies
  • 0 likes

Solved!! Can't check out using Google Home Mini offer

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueI've been trying to redeem my offer to get a Google Home Mini with my renewed subscription. However, when I link my Google account and attempt to check out, each time I cli...

  • Casual Listener
  • Plan Premium Country United States Operating System Windows 10   My Question or Issue I've been trying to redeem my offer to get a Google Home Mini with my renewed subscription. However,...
  • davidmsom
  • Casual Listener
  • 2324 Views
  • 9 replies
  • 8 likes
  • 2324 Views
  • 9 replies
  • 8 likes

Problem with any payment

Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message: It looks like the trial version has already been activated, which m...

  • Casual Listener
  •   Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message:&nbs...
  • osornios
  • Spotify Star
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Double charged

I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have paid for the service twice. My fault for not entirely ...

  • Casual Listener
  • I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have pai...
  • osornios
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • Subscribtion
  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice a month for one account??/Problem solved

Hi!I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever since, total for 18 months now. Payment has been made on two di...

  • Newbie
  •   Hi! I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever si...
  • Mario
  • Spotify Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Cambio piano

PlanPremium familyCountryItaliaDeviceHonor view 10 liteOperating SystemAndroid My Question or IssueDiversi mesi fa avevo attivato il piano premium for students, per poi passare ad uno Family. Però adesso voglio togliermi come membro del family per to...

  • Visitor
  •   Plan Premium family Country Italia Device Honor view 10 lite Operating System Android    My Question or Issue Diversi mesi fa avevo attivato il piano premium for students,...
  • OneByBoo
  • Roadie
  • 992 Views
  • 1 replies
  • 0 likes
  • 992 Views
  • 1 replies
  • 0 likes

Pagamento

Olá, Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00. Já cobraram 2 vezes.Gostaria de saber porque isso está acontecendo já que não estão aceitando o pagamento.

  • Visitor
  • Olá,  Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00.  Já cobraram 2 vezes. Gostaria de saber porque iss...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Subscribing during free trail period

When does my premium period start if I subscribe premium during 3 months trial?. Will I still get 3-month free trial + 1 year subscription(i wanna buy for a year)?

  • Casual Listener
  • When does my premium period start if I subscribe premium during 3 months trial?. Will I still get  3-month free trial + 1 year subscription(i wanna buy for a year)?  
  • Billy-J
  • Spotify Star
  • 585 Views
  • 7 replies
  • 0 likes
  • 585 Views
  • 7 replies
  • 0 likes

Solved!! Subscription failure

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid 9My Question or IssueMy account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web page and was told that they will try the payment again in a few day...

  • Visitor
  • Plan Premium Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue My account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web pa...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Already paid for premium plan (via provider and payment succeed) but my premium plan not extended

PlanPremiumCountryIndonesiaDevice(iPhone Xs, Samsung A5 2016)Operating System(iOS 13, Android 7) My Question or IssueMy provider is telkomsel and my data plan (pulsa) has reduced to pay the premium plan, but today my premium plan has stopped

  • Visitor
  •   Plan Premium Country Indonesia Device (iPhone Xs, Samsung A5 2016) Operating System (iOS 13, Android 7)   My Question or Issue My provider is telkomsel and my data plan (pulsa)...
  • Emilia_8
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

premium account. Money taken in euro instead that other currencies. same bank and card

PlanPremiumCountry Czech republic My Question or Issue I have one bank with 2 currencies: euro and czech koruna.every month I see the money being taken from the euro account and not from the KCZ account.How can I change it? in my profile I have as a ...

  • Visitor
  •   Plan Premium Country Czech republic   My Question or Issue   I have one bank with 2 currencies: euro and czech koruna. every month I see the money being taken from the euro a...
  • OneByBoo
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • euro currency bank change
  • 391 Views
  • 1 replies
  • 0 likes

Trouble redeeming a code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a Fitbit from Currys that comes with a free 6 month subscription with a new account. So...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • OneByBoo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Free trial not activated.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediti...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I appli...
  • OneByBoo
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Am I able to get a Google Home Mini with my Spotify Premium w/ Hulu subscription?

Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?

  • Casual Listener
  • Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Can't Redeem Google Home Mini

I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve this?

  • Visitor
  • I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50.  How do I resolve thi...
  • Billy-J
  • Spotify Star
  • 1239 Views
  • 3 replies
  • 0 likes
  • 1239 Views
  • 3 replies
  • 0 likes

Student Subscription changed to Family plan and won't change back

PlanStudent Premium (originally)CountryUSDeviceASUS laptop, Motorola X4 My Question or IssueBefore, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subs...

  • Casual Listener
  • Plan Student Premium (originally) Country US Device ASUS laptop, Motorola X4     My Question or Issue Before, I subscribed to student premium with hulu and it was working fine. Rec...
  • Billy-J
  • Spotify Star
  • 430 Views
  • 3 replies
  • 0 likes
  • 430 Views
  • 3 replies
  • 0 likes

I signed up "advanced" renewal to make use of offer

PlanPremiumCountryIndia Device(iPhone XS, Macbook Pro late 2016)Operating System(iOS 13) My Question or IssueI signed up and paid for annual Spotify India Premium offer, as it was up for 699/year instead of 1299/year. My current subscription doesn't ...

  • Casual Listener
  • Plan Premium Country India   Device (iPhone XS, Macbook Pro late 2016) Operating System (iOS 13)   My Question or Issue I signed up and paid for annual Spotify India Premium offe...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Annual in advance subscription UK

PlanPremiumCountryUK DeviceSamsungOperating SystemAndroid My Question or IssueFor the last 2 years I have purchased a Spotify Premium subscription in advance with 12 months for the price of 10. I would like to do this again, can you tell me how pleas...

  • Regular
  • Plan Premium Country UK   Device Samsung Operating System Android   My Question or Issue For the last 2 years I have purchased a Spotify Premium subscription in advance with 12 m...
  • Billy-J
  • Spotify Star
  • 1199 Views
  • 3 replies
  • 0 likes
  • Advance
    annual
    Subscription
    U.K.
  • 1199 Views
  • 3 replies
  • 0 likes

Student Subscription Failed

 PlanPremiumCountry Device(oppo f5)Operating System(Android ) My Question or IssueWhy it keeps telling me to update my details and subscription failure. I paid my premium last November 30,2019. How can I fix this? Hoping for fast action.

Screenshot_2019-12-07-01-48-16-90.png
  • Visitor
  •   Plan Premium Country   Device (oppo f5) Operating System (Android )   My Question or Issue Why it keeps telling me to update my details and subscription failure. I paid my prem...
  • osornios
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Premium payment failed
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Existing Premium w Hulu account disconnected

I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my Hulu account is gone. Poof. Disappeared. Spotify support tells me ...

  • Regular
  •   I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year.  After I updated my credit card details on spotify, my ...
  • Peter
  • Spotify Legend
  • 1323 Views
  • 5 replies
  • 0 likes
  • Hulu
    Premium
  • 1323 Views
  • 5 replies
  • 0 likes