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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76282 Views
  • 27 replies
  • 5 likes
  • 76282 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43377 Views
  • 19 replies
  • 2 likes
  • 43377 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31406 Views
  • 17 replies
  • 3 likes
  • 31406 Views
  • 17 replies
  • 3 likes

Don’t have to pay, money refound

PlanPremiumCountryColombia Device(iPhone 6Operating System(iOS 10 My Question or Issue I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in the registration appear a message that said that I couldn’t apply to thins promotion but...

  • Newbie
  • Plan Premium Country Colombia   Device (iPhone 6 Operating System (iOS 10   My Question or Issue  I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in ...
  • itstnt
  • Regular
  • 816 Views
  • 1 replies
  • 0 likes
  • cobro
  • 816 Views
  • 1 replies
  • 0 likes

1 Spotify account. 2 Amazon Echo Dots

PlanPremiumCountryUSADeviceAmazon Echo Dot (3rd Gen)Operating System I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen). One of my Echo Dots is at home, and one is in my office. Can i use my 1 spotify premium account on both dots (at seperate ...

  • Casual Listener
  •   Plan Premium Country USA Device Amazon Echo Dot (3rd Gen) Operating System   I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen).   One of my Echo Dots is at home, a...
  • itstnt
  • Regular
  • 1644 Views
  • 5 replies
  • 0 likes
  • 1644 Views
  • 5 replies
  • 0 likes

Spotify Student (SOMEONE PLEASE HELP)

Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or the app on my computer it will not register that i ha...

  • Casual Listener
  • Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or th...
  • Brunelicia
  • Community Legend
  • 1132 Views
  • 3 replies
  • 0 likes
  • 1132 Views
  • 3 replies
  • 0 likes

family plan won’t download music for offline listening

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jᴀᴄᴋ
  • Roadie
  • 1070 Views
  • 1 replies
  • 0 likes
  • 1070 Views
  • 1 replies
  • 0 likes

Spotify + hulu

so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away

  • Newbie
  • so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Spotify website shows premium but app shows free

PlanPremiumCountryUSDeviceIphone 7 Operating SystemIOS 12.2 My Question or IssueHi, I just signed up for premium for students, logging into the website shows my premium account but logging in with the same login info in the app shows the subscription...

  • Casual Listener
  • Plan Premium Country US Device Iphone 7  Operating System IOS 12.2   My Question or Issue Hi, I just signed up for premium for students, logging into the website shows my premium ...
  • Billy-J
  • Spotify Star
  • 623 Views
  • 7 replies
  • 0 likes
  • 623 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Premium just stopped working on phone

PlanPremiumCountry DeviceS10eOperating SystemAndroid My Question or IssueSo, Ive had spotify Premium for several years now, same payment method and everything has always worked fine. Now on my phone I dont have premium, lost my downloads and Ive trie...

  • Casual Listener
  •   Plan Premium Country   Device S10e Operating System Android   My Question or Issue So, Ive had spotify Premium for several years now, same payment method and everything ha...
  • Peter
  • Spotify Legend
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes

Why can’t I pay with PaySafe Card?

PlanFreeCountryGermanyDeviceiPhone 6sOperating SystemiOS 12.3 My Question or IssueHello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I hope some of you guys could help me.

  • Newbie
  • Plan Free Country Germany Device iPhone 6s Operating System iOS 12.3   My Question or Issue Hello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I ho...
  • OneByBoo
  • Rising Star 4
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

3 Month Plan only payable by Paysafecard?

I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard? 1. What the heck is that and who even uses it?2. Why can't I just use my credit card or pay...

  • Newbie
  • I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard?   1. What the heck is that and wh...
  • OneByBoo
  • Rising Star 4
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Reset Previous Test Phase

Hi everyone, about two years ago I already started a test peroid (PayPal as payment method).Now, I am looking forward to switch over to Spotify with my entire family. I tried to re-activate a test period connected to my PayPal account but I'll get an...

  • Visitor
  • Hi everyone,   about two years ago I already started a test peroid (PayPal as payment method). Now, I am looking forward to switch over to Spotify with my entire family.   I tried to r...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Can't get premium on phone and tried everything

Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried uninstalling and reinstalling, no luck. Tried a new pas...

  • Newbie
  • Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried unin...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

3 month premium pay issue for Turkey

i cant pay for premium acc please helpPlanFree/PremiumCountryturkeyDevice(iPhone 5s)Operating System(iOS 12.2 My Question or Issue

  • Newbie
  • i cant pay for premium acc please help Plan Free/Premium Country turkey Device (iPhone 5s) Operating System (iOS 12.2   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Premium
  • 341 Views
  • 1 replies
  • 0 likes

Premium offer

PlanFree/PremiumCountryGreece My Question or IssueI received the newsletter today for the offer 6.99 EUR for three months. However when I clicked, it informs me that I do not satisfy the criteria. The offer is not eligible for premium accounts who ca...

  • Newbie
  • Plan Free/Premium Country Greece   My Question or Issue I received the newsletter today for the offer 6.99 EUR for three months. However when I clicked, it informs me that I do not sa...
  • pavargau
  • Newbie
  • 655 Views
  • 2 replies
  • 1 likes
  • 655 Views
  • 2 replies
  • 1 likes

subscription is not working

I got an email that I'm using premium for student but app shows it is free I reinstall my app and restart my device

  • Visitor
  • I got an email that I'm using premium for student but app shows it is free   I reinstall my app and restart my device
  • Royth42
  • Newbie
  • 816 Views
  • 2 replies
  • 0 likes
  • 816 Views
  • 2 replies
  • 0 likes

Duplicate payments

 

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  • Newbie
  •  
  • OneByBoo
  • Rising Star 4
  • 891 Views
  • 1 replies
  • 0 likes
  • Payments
  • 891 Views
  • 1 replies
  • 0 likes

Have premium but not showing up on my phone

So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. Then checking online it shows I have subscribed to ...

  • Newbie
  • So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. ...
  • OneByBoo
  • Rising Star 4
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

"You've discovered a premium feature" banner shows in mobile app

PlanPremium/StudentCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid Pie (9) w/ Samsung One UI My Question or IssueRecently while using Spotify I have had the issue where the app will start showing a white banner across the bottom that says ...

  • Newbie
  • Plan Premium/Student Country USA Device Samsung Galaxy S10+ Operating System Android Pie (9) w/ Samsung One UI   My Question or Issue Recently while using Spotify I have had the issue ...
  • gk1993
  • Newbie
  • 1558 Views
  • 1 replies
  • 2 likes
  • Premium
    premium feature
  • 1558 Views
  • 1 replies
  • 2 likes

Attivazione errata abbonamento Family

Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque un abbonamento Family. Come faccio a ripreistinare i...

  • Newbie
  • Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque u...
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Spotify Starbucks Premium Membership

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a partner with Starbucks and this morning I woke to my Spotify premium gone, and just a ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
  • kaitlingodwin
  • Casual Listener
  • 593 Views
  • 2 replies
  • 1 likes
  • 593 Views
  • 2 replies
  • 1 likes

Charged twice per month

PlanPremiumCountryNorwayDeviceHuawei p30 My Question or IssueI've been charged twice per month for the last three months. I only have one account and i am not paying for anybody else either. Please help me.

  • Newbie
  •   Plan Premium Country Norway Device Huawei p30     My Question or Issue I've been charged twice per month for the last three months. I only have one account and i am not pay...
  • jsannn
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes