Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFamilyCountry U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied, but when i get to checkout, it still tries to charge me. When I contacted goo...
PlanFreeCountry Brasil My Question or Issue Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu não consigo.
I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I hoped it would sync with my excisting premium account but it ...
help.PlanFree/PremiumCountry MalaysiaDevice(iPhone 6, ipad 10.5 2017)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hola, Buenas noches. Esta semana tuve un problema con el plan familiar. Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo. En la sección de recibos en la cuenta, no me aparece ese último pago pero en el historial ...
Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado 3 meses a 18.90 PORQUE QUE INJUSTO!!!!!
PlanFree/Premium [family plan on the main account, which I can't access anymore]Country USDeviceLaptop/smartphoneOperating Systemwindows/android My Question or Issue I did have a spotify account. However, I logged in using FB login today to upgrade t...
PlanPremium Student/FamilyCountry Us My Question or Issue I am trying to switch my account from Family to Student. I have been verified for a Student account, however everytime I go to sign up for it, it will take me to the page that says "You're Ver...
I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscription to Hulu and Showtime?
Okay, so I recently got the 3-Month premium. (I'm only going to do it for three months.)Why can't I turn off the auto-renewal? It says I have to cancel the subscription, but I don't want too. I honestly, just want to turn off the auto-renewal, and I ...
Bom dia! Infelizmente meu cartão ficou sem limite e não consegui pagar esse mês. Como o plano é familiar, não consigo pagar no boleto e só conseguirei pagar 7 dias após o dia da cobrança. Como proceder?
I'm trying to update my card details to be able to continue my premium subscription, however it states that I can no longer have the 9,99€ a mointh option and I HAVE to have the family option for 14,99€ a month. I am the only one who uses Spotify in ...
Bonjour,J'ai 17$ sur ma carte cadeau visa vanilla prépayer et je voulais acheter un abonnement mais à chaue fois ue je rentre les coordonee banquaire cela me met payement échouer et à chaque fois que je m'en vais sur aide je fait tout ce qui est écri...
Galaxy s6 edge
I have been trying to cancel my original acvount that i forgot the password to as it has charaged me tbree times since i last logged into the account. The problem is it wont let me change my password because i no longer have access to the gmail its c...
PlanPremiumCountry IndonesiaDeviceBrowserOperating SystemAndroidMy Question or IssueI found an issue or bug while invite my family to join my spotify family. When I sent invitation to join to his email. Then, he opened and confirm invitation email an...
Hola! El dia 15 de noviembre, me cobraron la mensualidad de mi cuenta, pero el dia sabado 24 me llego un mensaje que habia un problema con mi pago, sin embargo, sigue viendose reflejado el pago en mi cuenta de banco
PlanPremiumCountryCHILE DeviceLGQ6Operating SystemW10 My Question or Issue Hoy por fin despues de tanto tiempo, me he suscrito al plan familiar... el cual han cobrado inmediatamente, envie las invitaciones a mis hijos y señora, para que se unieran y ...
PlanPremiumSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueSpotify doesnt take my card and it keep saying the payment failed and to use another card but there is no issue with the card or the bank.
PlanFree/PremiumCountry SwitzerlandDeviceI phone 7Operating System My Question or Issue
Env: prod