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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5947 Views
  • 23 replies
  • 2 likes
  • 5947 Views
  • 23 replies
  • 2 likes

Superuser Contribution College plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my problem is I’m trying to set up a college premium account but I entered my college and ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So my p...
  • user-removed
  • Not applicable
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Student Account

PlanFreeCountryUnited StatesDeviceiPhone 7 My Question or IssueI tried creating a spotify premium account but I am getting this message: "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again." I can see tha...

  • Visitor
  • Plan Free Country United States Device iPhone 7     My Question or Issue I tried creating a spotify premium account but I am getting this message:   "Unfortunately, we could...
  • Petya
  • Community Legend
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for a day premium. Money has been deducted from my account and I havent received the premium.

As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money has been deducted though and I like this solved. ...

  • Casual Listener
  • As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money...
  • Petya
  • Community Legend
  • 470 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 470 Views
  • 3 replies
  • 0 likes

Superuser Contribution My free trial stopped working and put me back to free

I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back? Geniet van Spotify Premium januari 03, 2020 Bestelnummer: 1248867777715105 Spotify Premium €0,00 3 maanden Totaal €0,00 Bet...

  • Casual Listener
  • I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back?     Geniet van Spotify Premium     &nb...
  • Mario
  • Spotify Legend
  • 513 Views
  • 6 replies
  • 0 likes
  • 513 Views
  • 6 replies
  • 0 likes

Premium Subscription Not Available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to subscribe using card, even though it shows in the list of subsciption types a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • OneByBoo
  • Roadie
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Hulu and Spotify premium for students

PlanPremium- student CountryUSA Device Macbook Pro late 2016Operating System(iOS 10) My Question or IssueI've been using Hulu with my Spotify student account but today I opened Hulu and they're asking me to pay $5.99 to start my plan. There is also a...

  • Visitor
  • Plan Premium- student  Country USA   Device  Macbook Pro late 2016 Operating System (iOS 10)   My Question or Issue I've been using Hulu with my Spotify student account...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Account charged but did not get premium service

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issuehi. I bought the Spotify Premium family plan. My card got debited but I did not receive premium.I got a message on the...

  • Visitor
  •   Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue hi. I bought the Spotify Premium f...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Justificatif d'abonnement annuel

PlanPremium FamilyCountryFrance My Question or IssueBonjour,Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificatif d'abonnement ? Le contexte de la demande est la demande d'une subven...

  • Casual Listener
  • Plan Premium Family Country France   My Question or Issue Bonjour, Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificati...
  • OneByBoo
  • Roadie
  • 1227 Views
  • 1 replies
  • 0 likes
  • 1227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there any way to get similar charts to "2019 Wrapped" ?

I gotta admit that im a huge stats fan, and every year is pure joy for me checking the "Year Wrap", is there any way that i can get similar stuff except once every year?

  • Casual Listener
  • I gotta admit that im a huge stats fan, and every year is pure joy for me checking the "Year Wrap", is there any way that i can get similar stuff except once every year?
  • Katerina
  • Spotify Legend
  • 986 Views
  • 5 replies
  • 0 likes
  • 986 Views
  • 5 replies
  • 0 likes

Superuser Contribution Como obtengo un reembolso.

PlanPremiumCountryColombia DeviceSamsung Galaxy A20Operating SystemAndroid My Question or IssueComo obtengo un reembolso, lo que sucede es que hace unos días, tuve descuento del premium en mi tarjeta, pero yo ya no uso Spotify premium, obtuve Premium...

  • Visitor
  •   Plan Premium Country Colombia  Device Samsung Galaxy A20 Operating System Android   My Question or Issue Como obtengo un reembolso, lo que sucede es que hace unos días, tu...
  • Guido
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Considering Premium

My wife and I want to share an account. We like the same music. Can we do this on an individual plan? That is, have Spotify apps open at the same time on different devices in our home and phones? And... is there not a yearly pay offering for individu...

  • Casual Listener
  • My wife and I want to share an account.  We like the same music.  Can we do this on an individual plan?  That is, have Spotify apps open at the same time on different devices in our ho...
  • Guido
  • Spotify Legend
  • 494 Views
  • 7 replies
  • 0 likes
  • 494 Views
  • 7 replies
  • 0 likes

premium family India

I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required.i have a macbook air and iphone8. I dont know whats gone wrong. can anyone help ? Devi...

  • Visitor
  • I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required. i have a macbook air and iphone8....
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Paid for premium, got activated on another account

I have paid for spotify premium. I got confirmation email on one email address but the receipt came to another and the premium got activated on account associated with that email. wth?

  • Visitor
  • I have paid for spotify premium. I got confirmation email on one email address but the receipt  came to another and the premium got activated on account associated with that email. wth?
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Converting Spotify Premium to Family with 4 months of prepaid time on Premium....

How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?

  • Casual Listener
  • How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?
  • Peter
  • Spotify Legend
  • 1069 Views
  • 3 replies
  • 0 likes
  • 1069 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Payment and subscription issues

PlanFree/PremiumCountryIndiaOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment for a month subscription was successful however right after that payment was done I got a notice saying that the subscription was not s...

  • Visitor
  • Plan Free/Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My payment for a month subscription was successful however right afte...
  • Petya
  • Community Legend
  • 526 Views
  • 3 replies
  • 0 likes
  • 526 Views
  • 3 replies
  • 0 likes

Spotify India prepaid subscription

PlanPrepaid PremiumCountryIndia My Question or IssueI specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0QnGh9VFugCVd5o6BNliRU - Jagjit Singh & Chitra Singh ' Come Alive In A...

  • Visitor
  • Plan Prepaid Premium Country India   My Question or Issue I specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0Q...
  • HirenThakor
  • Music Fan
  • 924 Views
  • 2 replies
  • 0 likes
  • 924 Views
  • 2 replies
  • 0 likes

Unable to re-subscribe to Family after payment failure

Hi, I'm a Spotify customer in the UK. Payment method on my account failed and I was dropped back from a Family account to a free one. I've just logged on to the Spotify website to re-add my Family account and get a message that "It looks like you’re ...

  • Visitor
  • Hi,   I'm a Spotify customer in the UK.  Payment method on my account failed and I was dropped back from a Family account to a free one.  I've just logged on to the Spotify website t...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have been charged for MONTHS with no premium! My account was working perfectly before!

PlanPremiumCountryUSADeviceIphone 8 plusOperating SystemUp to date IOS My Question or IssueOne day I went to login to my spotify and it said my password was incorrect! I tried resetting the password and It refused to send a text to my phone. I have b...

  • Visitor
  • Plan Premium Country USA Device Iphone 8 plus Operating System Up to date IOS   My Question or Issue One day I went to login to my spotify and it said my password was incorrect! I trie...
  • Petya
  • Community Legend
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry I have an iPhone X. I signed up for the three month trial and I’m still getting commercials and when I go to my account it’s still saying free membership. I have uninstalled and reinstalled the app and I have also reset my pho...

  • Casual Listener
  • Plan Free/Premium Country   I have an iPhone X. I signed up for the three month trial and I’m still getting commercials and when I go to my account it’s still saying free membership. I have ...
  • Petya
  • Community Legend
  • 523 Views
  • 7 replies
  • 0 likes
  • 523 Views
  • 7 replies
  • 0 likes

Superuser Contribution Compré una cuenta Spotify premium dúo y se suponía que la activación era en enero día 10

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

  • Newbie
  • No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País   Dispositivo (iPh...
  • Petya
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes