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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186070 Views
  • 119 replies
  • 12 likes
  • 186070 Views
  • 119 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21132 Views
  • 28 replies
  • 4 likes
  • 21132 Views
  • 28 replies
  • 4 likes

Superuser Contribution "Your payment method does not match your country" - Even though my payment method is registered

My Question or IssueHello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank account with a registered German address and registered German Bi...

  • Visitor
  •   My Question or Issue Hello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank acco...
  • Alex
  • Spotify Legend
  • 1058 Views
  • 1 replies
  • 1 likes
  • 1058 Views
  • 1 replies
  • 1 likes

Family Subscription ends faster

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 8 Pro and variousOperating SystemAndroid 10 My Question or IssueI started subscribing to Premium Family Package (5 person) on 17 Dec 20, I paid by using my bank's auto debit. The subscription should ...

  • Visitor
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 8 Pro and various Operating System Android 10   My Question or Issue I started subscribing to Premium Family Package (5 person) ...
  • Luan
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Premium Family and Headspace

Hi, I have Premium for Family. I would like to add Headspace. I can't find a a bundle for this. I'd be happy to pay the additional £5 so that my monthly was £19.99. Would be great if this bundle could be created. Thanks, Richard Coe

  • Newbie
  • Hi,   I have Premium for Family. I would like to add Headspace. I can't find a a bundle for this. I'd be happy to pay the additional £5 so that my monthly was £19.99.   Would be great i...
  • Luan
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Feedback] Expiring subscription notification and match annual gift card price

Couple of things... 1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad played that I realized my 1 year subscription had ended. I ...

  • Visitor
  • Couple of things...   1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad...
  • Jeremy
  • Spotify Legend
  • 874 Views
  • 1 replies
  • 0 likes
  • 874 Views
  • 1 replies
  • 0 likes

New Spotify Account - Premium Trial Not Availalbe

I just signed up for a Spotify account (free). Got emails about the 3 month free premium trial. When I go in to input my payment detail it says that I have already tried premium. When I created the account, I believe it gave me 2 weeks of premium fea...

  • Casual Listener
  • I just signed up for a Spotify account (free).  Got emails about the 3 month free premium trial.  When I go in to input my payment detail it says that I have already tried premium.  Wh...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO ACTUALIZAR MI FORMA DE PAGO

Cuando intento actualizar mi forma de pago, le doy en actualizar y la pagina se queda cargando con los 3 puntitos, sin yo poder ingresar nada y asi lleva mas de 2 horas.es un problema que tengo ya con varios dias y hoy se vencio el periodo, cual es e...

  • Newbie
  •   Cuando intento actualizar mi forma de pago, le doy en actualizar y la pagina se queda cargando con los 3 puntitos, sin yo poder ingresar nada y asi lleva mas de 2 horas. es un problema que t...
  • Novy
  • Moderator
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Gift Cards

I made a post three years ago at this same time of year, and there is still no solution. Over an hour on chat with support...again. Spotify, get with 2020 and make redeeming gift cards easier. Your cards need to be for money towards an account, perio...

  • Casual Listener
  • I made a post three years ago at this same time of year, and there is still no solution. Over an hour on chat with support...again. Spotify, get with 2020 and make redeeming gift cards easier. Your c...
  • EthanS1
  • Community Legend
  • 539 Views
  • 2 replies
  • 2 likes
  • 539 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify said I have used the premium travel when I have not

PlanFree/PremiumCountryOmanDevice(Huawei P30)Operating System(Android) My Question or IssueI thought I would buy spotify premium since they were heavily advertising their 3-month free trial. But when I tried to sign up, it said that I had already use...

  • Newbie
  • Plan Free/Premium Country Oman Device (Huawei P30) Operating System (Android)   My Question or Issue I thought I would buy spotify premium since they were heavily advertising their 3...
  • Jeremy
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • free trial
    Premium
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution what happened to my premium?

Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never canceled. I did have an issue as you were charging ...

  • Casual Listener
  • Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never ...
  • Jeremy
  • Spotify Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify makes it impossible to cancel Premium Subscription

PlanPremiumCountry USA DeviceSamsung 8+Operating SystemAndroid Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried several different devices and different browsers. I think this is a clumsy, fraudulent wa...

  • Visitor
  • Plan Premium Country USA   Device Samsung 8+ Operating System Android    Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried seve...
  • Ver
  • Spotify Legend
  • 923 Views
  • 4 replies
  • 1 likes
  • annoyance
    bad service
    fraud
  • 923 Views
  • 4 replies
  • 1 likes

[Developer] When you instruct someone to click "Update" under "Your Plan" ....

....to change a credit card - how about actually having an an actual "update" button? Your website instructions make zero sense and there is no way to contact anyone in support, so I am posting here

  • Visitor
  • ....to change a credit card - how about actually having an an actual "update" button?   Your website instructions make zero sense and there is no way to contact anyone in support, so I am post...
  • EthanS1
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Developer
  • 356 Views
  • 1 replies
  • 0 likes

How do I get the individual Spotify premium plan?

PlanIndividual PremiumCountryUSADevice(iPhone SE, Windows PC, LG Fortune 2)Operating System(iOS 14, Android, Windows 10.) My Question or IssueI used to pay for Spotify premium a while back with an old account that I can no longer access. I created my...

  • Visitor
  •   Plan Individual Premium Country USA Device (iPhone SE, Windows PC, LG Fortune 2) Operating System (iOS 14, Android, Windows 10.)   My Question or Issue I used to pay for Spotif...
  • EthanS1
  • Community Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

3mo offer advertised but monthly premium activated

Why??PlanPremiumCountryRomaniaDeviceIrrelevant Operating SystemIrrelevant My Question or IssueWhy I arrived in such situation? See attachment for email promotion which actually fits my account (I guess)

  • Casual Listener
  • Why?? Plan Premium Country Romania Device Irrelevant  Operating System Irrelevant   My Question or Issue Why I arrived in such situation? See attachment for email promotion which...
  • 8kzbz0q1i1ivmrr
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account not recognizing gift card redemption

I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up empty. Can someone help me, please.

  • Visitor
  • I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up ...
  • Alex
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueoriginally have a spotify family accout and accidentally changed it to premium. How can I go ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue origina...
  • Mihail
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same household issue

I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and set up, then came the wildfires, evacuations etc. It...

  • Casual Listener
  • I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and s...
  • Mihail
  • Spotify Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just used my debit card to renew my subscription for 3 months. Then my sister got me a 3 mo...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Mihail
  • Spotify Legend
  • 1847 Views
  • 1 replies
  • 0 likes
  • 1847 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card for Premium Duo subscription

PlanPremium duoCountryUK My Question or IssueHi there, I'm currently subscribed to Premium Duo and I've received a gift voucher which I'd like to use against my Duo account. It says it can only be used for Premium individual accounts, can you let me ...

  • Regular
  • Plan Premium duo Country UK   My Question or Issue Hi there, I'm currently subscribed to Premium Duo and I've received a gift voucher which I'd like to use against my Duo account. It says ...
  • Mihail
  • Spotify Legend
  • 6746 Views
  • 3 replies
  • 2 likes
  • 6746 Views
  • 3 replies
  • 2 likes

Loyal Customers

It's not fair that loyal customers dont get offers its only new customers at the moment - find this truely unfair. Makes me wanna think about just cancelling my account now.

  • Casual Listener
  • It's not fair that loyal customers dont get offers its only new customers at the moment - find this truely unfair.  Makes me wanna think about just cancelling my account now.  
  • Billy-J
  • Spotify Star
  • 740 Views
  • 3 replies
  • 0 likes
  • 740 Views
  • 3 replies
  • 0 likes

Giving gift card in Israel

Hi,Is it possible to give a gift card in Israel?I'm trying and getting a 404 page each time. Tnx

  • Visitor
  • Hi, Is it possible to give a gift card in Israel? I'm trying and getting a 404 page each time.   Tnx
  • Billy-J
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • gift
  • 680 Views
  • 1 replies
  • 0 likes