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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48134 Views
  • 18 replies
  • 4 likes
  • 48134 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29957 Views
  • 19 replies
  • 2 likes
  • 29957 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20740 Views
  • 6 replies
  • 1 likes
  • 20740 Views
  • 6 replies
  • 1 likes

Superuser Contribution Free Google Home Mini

PlanFamilyCountry U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied, but when i get to checkout, it still tries to charge me. When I contacted goo...

  • Visitor
  • Plan Family Country  U.S.   My Question or Issue   Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied...
  • mms83-us
  • Casual Listener
  • 1567 Views
  • 12 replies
  • 1 likes
  • 1567 Views
  • 12 replies
  • 1 likes

Não consigo criar conta premium

PlanFreeCountry Brasil My Question or Issue Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu não consigo.

  • Casual Listener
  • Plan Free Country  Brasil     My Question or Issue  Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu...
  • Bittencourt
  • Spotify Star
  • 206 Views
  • 5 replies
  • 0 likes
  • 206 Views
  • 5 replies
  • 0 likes

Superuser Contribution Charged double

I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I hoped it would sync with my excisting premium account but it ...

  • Newbie
  • I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I ...
  • Daisy
  • Spotify Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Malaysia) using Maybank Debit Card cannot subscription for premium

help.PlanFree/PremiumCountry MalaysiaDevice(iPhone 6, ipad 10.5 2017)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • help. Plan Free/Premium Country  Malaysia Device (iPhone 6, ipad 10.5 2017) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jemi
  • Spotify Legend
  • 1863 Views
  • 1 replies
  • 0 likes
  • 1863 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de cobro en plan familiar

Hola, Buenas noches. Esta semana tuve un problema con el plan familiar. Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo. En la sección de recibos en la cuenta, no me aparece ese último pago pero en el historial ...

  • Newbie
  • Hola, Buenas noches.  Esta semana tuve un problema con el plan familiar.  Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo.  En la sección de r...
  • Jemi
  • Spotify Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution MOLESTA

Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado 3 meses a 18.90 PORQUE QUE INJUSTO!!!!!

  • Newbie
  • Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado  3 meses a 18.90 PORQUE QUE INJUSTO!!!!!     
  • Jemi
  • Spotify Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium account that didn't have email id saved and now can't access that account

PlanFree/Premium [family plan on the main account, which I can't access anymore]Country USDeviceLaptop/smartphoneOperating Systemwindows/android My Question or Issue I did have a spotify account. However, I logged in using FB login today to upgrade t...

  • Visitor
  • Plan Free/Premium [family plan on the main account, which I can't access anymore] Country  US Device Laptop/smartphone Operating System windows/android   My Question or Issue &nbs...
  • Jemi
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Premium from Family to Student

PlanPremium Student/FamilyCountry Us My Question or Issue I am trying to switch my account from Family to Student. I have been verified for a Student account, however everytime I go to sign up for it, it will take me to the page that says "You're Ver...

  • Newbie
  • Plan Premium Student/Family Country  Us   My Question or Issue  I am trying to switch my account from Family to Student. I have been verified for a Student account, however every...
  • Jemi
  • Spotify Legend
  • 3802 Views
  • 1 replies
  • 0 likes
  • 3802 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have student premium with Showtime and Hulu, how do I cancel Showtime and Hulu?

I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscription to Hulu and Showtime?

  • Newbie
  • I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscript...
  • Jemi
  • Spotify Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Confused about the subscription

Okay, so I recently got the 3-Month premium. (I'm only going to do it for three months.)Why can't I turn off the auto-renewal? It says I have to cancel the subscription, but I don't want too. I honestly, just want to turn off the auto-renewal, and I ...

  • Newbie
  • Okay, so I recently got the 3-Month premium. (I'm only going to do it for three months.) Why can't I turn off the auto-renewal? It says I have to cancel the subscription, but I don't want too. I hon...
  • Noah
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento

Bom dia! Infelizmente meu cartão ficou sem limite e não consegui pagar esse mês. Como o plano é familiar, não consigo pagar no boleto e só conseguirei pagar 7 dias após o dia da cobrança. Como proceder?

  • Newbie
  • Bom dia!   Infelizmente meu cartão ficou sem limite e não consegui pagar esse mês.   Como o plano é familiar, não consigo pagar no boleto e só conseguirei pagar 7 dias após o dia da cob...
  • Bittencourt
  • Spotify Star
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Only offers family sub when renewing

I'm trying to update my card details to be able to continue my premium subscription, however it states that I can no longer have the 9,99€ a mointh option and I HAVE to have the family option for 14,99€ a month. I am the only one who uses Spotify in ...

  • Casual Listener
  • I'm trying to update my card details to be able to continue my premium subscription, however it states that I can no longer have the 9,99€ a mointh option and I HAVE to have the family option for 14,...
  • Noah
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je n'arrive pas à m'abonner a spotify premium

Bonjour,J'ai 17$ sur ma carte cadeau visa vanilla prépayer et je voulais acheter un abonnement mais à chaue fois ue je rentre les coordonee banquaire cela me met payement échouer et à chaque fois que je m'en vais sur aide je fait tout ce qui est écri...

  • Newbie
  • Bonjour, J'ai 17$ sur ma carte cadeau visa vanilla prépayer et je voulais acheter un abonnement mais à chaue fois ue je rentre les coordonee banquaire cela me met payement échouer et à cha...
  • Jemi
  • Spotify Legend
  • 966 Views
  • 1 replies
  • 0 likes
  • 966 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANT CANCELL CHARGED 3X!!

I have been trying to cancel my original acvount that i forgot the password to as it has charaged me tbree times since i last logged into the account. The problem is it wont let me change my password because i no longer have access to the gmail its c...

  • Newbie
  • I have been trying to cancel my original acvount that i forgot the password to as it has charaged me tbree times since i last logged into the account. The problem is it wont let me change my password...
  • Jemi
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong account on subscribe spotify family

PlanPremiumCountry IndonesiaDeviceBrowserOperating SystemAndroidMy Question or IssueI found an issue or bug while invite my family to join my spotify family. When I sent invitation to join to his email. Then, he opened and confirm invitation email an...

  • Newbie
  • Plan Premium Country  Indonesia Device Browser Operating System Android My Question or Issue I found an issue or bug while invite my family to join my spotify family. When I sent invit...
  • Jemi
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • bug
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque me solicita pagar nuevamente, cuando mi pago lo realice el 15 de noviembre

Hola! El dia 15 de noviembre, me cobraron la mensualidad de mi cuenta, pero el dia sabado 24 me llego un mensaje que habia un problema con mi pago, sin embargo, sigue viendose reflejado el pago en mi cuenta de banco

  • Newbie
  • Hola! El dia 15 de noviembre, me cobraron la mensualidad de mi cuenta, pero el dia sabado 24 me llego un mensaje que habia un problema con mi pago, sin embargo, sigue viendose reflejado el pago en mi...
  • Jemi
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • pagos
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution DIRECCION

PlanPremiumCountryCHILE DeviceLGQ6Operating SystemW10 My Question or Issue Hoy por fin despues de tanto tiempo, me he suscrito al plan familiar... el cual han cobrado inmediatamente, envie las invitaciones a mis hijos y señora, para que se unieran y ...

  • Newbie
  • Plan Premium Country CHILE   Device LGQ6 Operating System W10   My Question or Issue  Hoy por fin despues de tanto tiempo, me he suscrito al plan familiar... el cual han cob...
  • Jemi
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution VISA Debit card isnt working for premium

PlanPremiumSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueSpotify doesnt take my card and it keep saying the payment failed and to use another card but there is no issue with the card or the bank.

  • Newbie
  •   Plan Premium Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue Spotify doesnt take my card and it keep saying the payment failed and to use another car...
  • Daisy
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Can not pay the Abo

PlanFree/PremiumCountry SwitzerlandDeviceI phone 7Operating System My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country  Switzerland Device I phone 7 Operating System   My Question or Issue  
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • family
  • 197 Views
  • 1 replies
  • 0 likes

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