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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72344 Views
  • 25 replies
  • 5 likes
  • 72344 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41980 Views
  • 19 replies
  • 2 likes
  • 41980 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29952 Views
  • 16 replies
  • 3 likes
  • 29952 Views
  • 16 replies
  • 3 likes

How do i unlink Hulu from my Premium account?

I recently accepted the Hulu offer associated with my premium account. In doing so, it re-activated an old Hulu account I used to pay separately for. I’ve now decided that I’d like to add the ‘live tv’ package to my Hulu Account but because Spotify i...

  • Casual Listener
  • I recently accepted the Hulu offer associated with my premium account. In doing so, it re-activated an old Hulu account I used to pay separately for. I’ve now decided that I’d like to add the ‘live t...
  • Billy-J
  • Spotify Star
  • 4226 Views
  • 3 replies
  • 0 likes
  • 4226 Views
  • 3 replies
  • 0 likes

Change family plan

PlanFree - but had been on a Family planCountryIreland DeviceSamsung S8 & PC My Question or IssueHi, I was previously on a family plan however I have moved address and want to sign up to a different family plan. Unfortunately spotify won't allow me t...

  • Newbie
  • Plan Free - but had been on a Family plan Country Ireland   Device Samsung S8 & PC   My Question or Issue Hi, I was previously on a family plan however I have moved address and...
  • Bethany_Dawn
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Google Home Mini Promotion Inconvenience

PlanPremiumCountryCanada Device Samsung Galaxy 9Operating SystemAndroid Oreo Question So I've just ordered the the chalk colored Google Home Mini with the Canadian Spotify promotion. I'm actually really happy about the chalk color, but the only issue...

  • Casual Listener
  •   Plan Premium Country Canada   Device  Samsung Galaxy 9 Operating System Android Oreo   Question   So I've just ordered the the chalk colored Google Home M...
  • aggie1970
  • Casual Listener
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Voucher Pin wrong

I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits. Customer services have sent me here, is there anyway I can get a new pin to get my subscription?

  • Casual Listener
  • I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits.  Customer services have sent me here, is there anywa...
  • Brunelicia
  • Community Legend
  • 333 Views
  • 5 replies
  • 0 likes
  • 333 Views
  • 5 replies
  • 0 likes

Hulu activation

I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?

  • Newbie
  • I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?
  • Loxer
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Change account from family to premium

Hi,I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account. I would like to know if I will loose all my playlists, songs in my phone or all my preferences will be remain the same. Thank you ve...

  • Newbie
  • Hi, I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account.  I would like to know if I will loose all my playlists, songs in my phone...
  • Mantisentil
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Double Charge per month Since November

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99.I'm on a premium plan In Australia and Bank through ING with it setup as a direct debit. Can anyone help me as it is very frustr...

  • Casual Listener
  • Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99. I'm on a premium plan In Australia and Bank through ING with it setup as a ...
  • Mantisentil
  • Community Legend
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

double monthly premium charges

I have been double charged monthly for quite some time now. I tried to find a contact number and failed to the point where I eventually gave up and forgot to follow up due to other responsibilities. I found this community and I feel that it is unfort...

  • Newbie
  •   I have been double charged monthly for quite some time now. I tried to find a contact number and failed to the point where I eventually gave up and forgot to follow up due to other responsibi...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Annulation abonnement

Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les playlists que j'ai moi même crées ou téléchargées.Merc...

  • Newbie
  • Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les pla...
  • Billy-J
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Switch off Download option

Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs get grayed out. Do I need to leave the Download swit...

  • Casual Listener
  • Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs g...
  • Billy-J
  • Spotify Star
  • 2654 Views
  • 3 replies
  • 0 likes
  • 2654 Views
  • 3 replies
  • 0 likes

Dúvida sobre código do Spotify

Plano PremiumBrasilMoto G5 plus Gostaria de saber se existe algum código permanente do Spotify Premium.

  • Newbie
  • Plano Premium Brasil Moto G5 plus   Gostaria de saber se existe algum código permanente do Spotify Premium.
  • Brunelicia
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Changing the family account

PlanPremium family CountryGermany DeviceiPhone Se / mac book pro Operating System(iOS My Question or IssueI had a family account with my husband. We now split up and I want to have my own premium/family account. Once I exit the now existing family ac...

  • Visitor
  • Plan Premium family  Country Germany  Device iPhone Se / mac book pro  Operating System (iOS   My Question or Issue I had a family account with my husband. We now split ...
  • Brunelicia
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Fair Pay For Songwriters

The copywrite board just gave songwriters their first raise in 110 years! Awesome! Spotify does not want to honor it. Not awesome! Without songwriters there are no songs. Don't y'all make your living off of songs, Spotify? Unless you honor the raise,...

  • Regular
  • The copywrite board just gave songwriters their first raise in 110 years!  Awesome! 😁   Spotify does not want to honor it.  Not awesome! 😤   Without songwriters there ar...
  • radiostillworks
  • Regular
  • 225 Views
  • 1 replies
  • 3 likes
  • 225 Views
  • 1 replies
  • 3 likes

Can't join Spotify Premium in Egypt

I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get helpAlso i have tried more than one visa card. Any help please? CountryEgypt

  • Casual Listener
  • I'm trying to join the premium subscription but every time i use my visa it says:  Payment failed. Try again, or use a different payment method.  Get help Also i have tried more than one v...
  • Billy-J
  • Spotify Star
  • 985 Views
  • 5 replies
  • 0 likes
  • 985 Views
  • 5 replies
  • 0 likes

Solved!! Unable to redeem Google Home Mini promo

PlanPremiumCountryCanada My Question or IssueI received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the devices or either out of stock or coming soon, but when I go to the...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue I received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the...
  • calijayde1989
  • Casual Listener
  • 612 Views
  • 5 replies
  • 0 likes
  • 612 Views
  • 5 replies
  • 0 likes

Google home mini - Can't select a Canadian address only US shows up

I am a premium account holder and I am trying to get my Google Home Mini. I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A. I cannot figure out how to make it for Canada. Frustrating that ...

  • Newbie
  • I am a premium account holder and I am trying to get my Google Home Mini.    I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue   I got my email saying that my Google Home Mini was now available. I clicked...
  • Billy-J
  • Spotify Star
  • 1259 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 1259 Views
  • 1 replies
  • 0 likes

Reedeming Google Home Mini (EMAIL RECEIVED)

$9.99/Month PremiumCanada My Question or Issue:I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subscribe to a family plan. How can I reedem it?

  • Casual Listener
  • $9.99/Month Premium Canada   My Question or Issue: I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subsc...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Why is my Family premium subscription being changed?

Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...

  • Newbie
  • Plan Family premium   Country Canada   Device iPhone 8 Operating System Latest   My Question or Issue   why does it say that my plan is going to ...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Family Premium Plan
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Spotifiy premium cant renew

So i have the family plan, is it eligible for the google mini home and if not, why?I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it

  • Casual Listener
  • So i have the family plan, is it eligible for the google mini home and if not, why? I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it &nb...
  • Billy-J
  • Spotify Star
  • 1956 Views
  • 10 replies
  • 1 likes
  • 1956 Views
  • 10 replies
  • 1 likes