Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Mijn family-abbonement is plots gewijzigd naar free, zonder dat ik daar zelf iets aan heb gedaan.
PlanFree/PremiumCountry TurkeyDevice(Huawei Mate10 Lite, HP PC)Operating System(Android 8.0.0, Windows 10.) My Question or Issue Dün premium üyelik için kart bilgilerimi girip benim spotify premium'umu başlat butonuna bastığımda telefonuma şifre giri...
PlanPremiumCountryUkDeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or Issue I want to cancel my subscription on a different account and then get premium on this account. My other account is linked with Facebook and when I go to log in i...
PlanPremium FamilyCountry NLMy Question or IssueI have a carrier-KPN Premium account and a older account which i have now upgraded to Premium Family.Can someone from Spotify migrate the albums and playlist from the KPN account to the Family account ?
hello guys, im from indonesiai wonder if i can pay the premium family subscription with virtual credit card/number?i dont have any physical card right now, so i wonder if i can paying the family subscription w/ vcc instead just for current payment.ca...
Hello!I seem to be getting charged an additional $9.99 per month along with my student discount amount of $4.99. In the past I had signed up for other plans like the $0.99 for the summer and wasn't charged anything additional, so I assumed that it wo...
PlanPremiumCountry IrelandSamsung note 9Operating SystemAndroid 8.1.0 My Question or IssueI had an iPhone and got spotify premium account. Now I am changing to Android and wonder how the payment for premium plan will go? Through apple account ot goog...
Why does this keep happening? My money was returned to my account last time. But unfortunately, it has occurred again. What should I do? Thanks
Hi, I am moving to the UK next month. I want to subscribe to the discounted price per 3 months deal for Spotify Premium. I realised that the price for that is cheaper in the UK than it is where I am currently (Hong Kong). Can I change region to the U...
I am asking about the hulu/spotify/showtime package that I enrolled in. I connected showtime but when I click the redirect for Hulu I get the below errors. Please help as this is kinda annoying that some of my features aren't working. Thank you. Plan...
PlanRecently upgraded from Premium to Premium for FamilyCountryUS ProblemAfter upgrading from Premium to Premium for Family, my payment renewal date changed to 12-15-18. My original renewal date was 12-25-18. As a result, I lost 10 days of subscripti...
CountryItaly/Sweden My Question or IssueHi everyone!I've got a problem with the subscription of my premium account.I live in Italy but for 3 months I will be in Sweden (where I currently am). When I try to pay for the premium account, my payment meth...
PlanPremiumCountry Faroe IslandsDeviceiphone SE and computerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFreeCountryRomaniaDevice(iPhone, desktop computer)Operating System(iOS 12, Windows 10)My Question or IssueHi, You now have the offer €0.99 for three months subscription. I have tried many times to make the payment with my debit card (from ING ban...
Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've got already ! How is that possible? Please need help ...
When I update my payment information, I am instructed to reload the page and try again. What should I do?
I’d like to gift a Premium subscription to my daughterI live in Canada and she lives in the US. She listens on her iPhone 6. To complicate matters, she might be moving out of the US in a few months. I have read some people aren’t able to gift a subsc...
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got spotify student premium which includes hulu when i started hulu i connected it an account that is not mine but my friends how do i conne...
I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was using spotify today until that happened.
So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me to the lovely realization I no longer have access ...
Env: prod