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Ask here for help with Premium, payments and trials.
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanFree/PremiumNew Zealand DeviceSamsung Operating SystemAndroid Paid sub through Spark. Says activated for two more weeks yet showing Free. Tried logging in as suggested in help.
I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now. I'm from the Philippines by the way. Thanks
PlanPremiumCountryNorwayDeviceSamsung S8Operating SystemAndroid My Question or IssueHow come I am not eligable for 3 months of free trail of Premium?
So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks
Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the student discount
3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over a year ago) I then can't use any promotion again."...
PlanPremiumCountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueI have been a Premium member for a couple of years and recently purchased a new phone. One of the promo's for purchasing the phone was 6 months of free Spotify Prem...
Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel cheated, I read the terms of use and it says that i...
PlanFree/Premium trialCountyThe NetherlandsOperating SystemAndroid My Question or IssueI decided to try out the 3 month trial and i received an email i got the 3 month trial, but in my subscription status it says i have Spotify free, i also cant down...
Plan PremiumTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had a problem with my credit card and i couldn'y pay montly fee. I have paid now but renewe...
Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta
PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...
Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...
PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...
Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...
Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o porquê, só diz que ela não pode fazer parte...! Já reenviei...
PlanPremiumCountryUSADevices/Operating Systems/Browsers (tried all of these)PC - Windows 10 in chrome regular, incognito, and in edgeMAC OS - Mojave latest in chrome regular, incognito, and in safari I tried every combination of the above and below t...
So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...
PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...
Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening music it is a dual between him and I on whom is going to liste...