Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183367 Views
- 116 replies
- 12 likes
- 183367 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20812 Views
- 28 replies
- 4 likes
- 20812 Views
- 28 replies
- 4 likes
Solved!! What after gift card period ends?
Hi, I have a question about what happens when gift card period has ended?Will subscription automatically return to free status?Is it required to enter credit card details upfront when using gift card and what happens when I will not provide credit ca...
- Hi, I have a question about what happens when gift card period has ended? Will subscription automatically return to free status? Is it required to enter credit card details upfront when us...
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- Spotify Star
- 2299 Views
- 1 replies
- 0 likes
- 2299 Views
- 1 replies
- 0 likes
Spotify took money from my old account
I created a premium Spotify account long time ago but i didnt have money in my credit card. Then i forgot my mail and lost that account (mail on the attachment is my personal mail to communicate with you).2 days ago i deposited 55TRY to my credit car...
- I created a premium Spotify account long time ago but i didnt have money in my credit card. Then i forgot my mail and lost that account (mail on the attachment is my personal mail to communicate with...
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- Spotify Star
- 618 Views
- 3 replies
- 0 likes
- 618 Views
- 3 replies
- 0 likes
Solved!! Can't join a family
PlanFreeCountryUSADevice-Operating System- My Question or IssueI have a problem. Earlier (January 7, 2020) I joined a family, I was in it for quite a long time, somewhere until the end of October 2020. Then I had to go out. Recently I wanted to re-en...
- Plan Free Country USA Device - Operating System - My Question or Issue I have a problem. Earlier (January 7, 2020) I joined a family, I was in it for quite a long time, somewhere unt...
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- Spotify Star
- 1471 Views
- 3 replies
- 0 likes
- 1471 Views
- 3 replies
- 0 likes
I need to leave a Premium Family group
Plan FamilyFree/Premium PremiumCountry Panama Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCurrently I am part of a Premium Family plan, but I ne...
- Plan Family Free/Premium Premium Country Panama Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10 (iOS 10, Android Oreo, Windows 10,...
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- Spotify Star
- 14009 Views
- 3 replies
- 1 likes
- 14009 Views
- 3 replies
- 1 likes
Superuser Contribution Cannot subscribe to Premium Student
I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so. Plan : StudentFree/Premium : PremiumCountry : India
- I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so. Plan : Student F...
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- Spotify Legend
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes
i cant start trial because of the payment
PlanFreeCountryGeorgiaDeviceHuawei elate, windows 10 pcOperating Systemandroid, windows 10 My Question or Issueso spotify isnt available in my country (georgia) so i had to make account through vpn that was set on united states. i want to start a fre...
- Plan Free Country Georgia Device Huawei elate, windows 10 pc Operating System android, windows 10 My Question or Issue so spotify isnt available in my country (georgia) so i had to m...
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- Spotify Star
- 328 Views
- 1 replies
- 0 likes
- 328 Views
- 1 replies
- 0 likes
Superuser Contribution Double charged
PlanPremium/Student CountryGermany Device(iPhone 7 Operating System(iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in August But just Recently saw that I was charged for both Premium and Premium Student since August even t...
- Plan Premium/Student Country Germany Device (iPhone 7 Operating System (iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in Augus...
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- Spotify Legend
- 587 Views
- 1 replies
- 0 likes
- 587 Views
- 1 replies
- 0 likes
Superuser Contribution FB ACCOUNT LINKED TO SPOTIFY WAS DISABLED
CountryPhilippinesDevice Operating SystemAndroid Oreo My Question or IssueMy facebook account which I used to register my premium spotify account was permanently disabled by FB community for some reason that I'm not aware of. I can no longer access m...
- Country Philippines Device Operating System Android Oreo My Question or Issue My facebook account which I used to register my premium spotify account was permanentl...
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- Moderator
- 577 Views
- 1 replies
- 0 likes
- 577 Views
- 1 replies
- 0 likes
Superuser Contribution Premium account lost....
Hi, I have a premium account for 6 month. Everything is paid...This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used facebook. it told me that no account is linked...Then login directly with login - ...
- Hi, I have a premium account for 6 month. Everything is paid... This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used fac...
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- Spotify Legend
- 659 Views
- 11 replies
- 0 likes
- 659 Views
- 11 replies
- 0 likes
Superuser Contribution Payment failed, but nothing wrong with bank account
PlanPremium / Family CountryNetherlandsMy Question or IssueThe Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course I visited my Spotify account as fast as possible to check what is ...
- Plan Premium / Family Country Netherlands My Question or Issue The Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course ...
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- Spotify Legend
- 340 Views
- 1 replies
- 0 likes
- 340 Views
- 1 replies
- 0 likes
Hi
I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either
- I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either
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- Spotify Star
- 338 Views
- 1 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
Superuser Contribution Can't Join Premium Duo Playlist
PremiumUnited States iPhone 11, MacBook Air (13-inch, Early 2014)iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re having technical issues. Please try again later." (Shown below)
- Premium United States iPhone 11, MacBook Air (13-inch, Early 2014) iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re hav...
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- Spotify Legend
- 2180 Views
- 5 replies
- 0 likes
- 2180 Views
- 5 replies
- 0 likes
Extend Subscription After Using Gift Card
Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimbursed if I make a purchase with its card by February 2021. Howev...
- Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimburse...
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- Spotify Star
- 1500 Views
- 5 replies
- 0 likes
- 1500 Views
- 5 replies
- 0 likes
Duo Mix Won't Generate Playlist
The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. Tried on both my laptop and my phone.
- The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. T...
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- Roadie
- 382 Views
- 1 replies
- 1 likes
- 382 Views
- 1 replies
- 1 likes
[Mobile][Other] Cant find Premium account
I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...
- I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...
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- Spotify Star
- 573 Views
- 1 replies
- 0 likes
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MobileOther
- 573 Views
- 1 replies
- 0 likes
Premium duo second account issues - help please
I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If it plays his playlist it will play only a preview It keeps attempting to ...
- I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If i...
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- Spotify Star
- 1013 Views
- 1 replies
- 0 likes
- 1013 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can't use 3-month trial for auto-renewal plan
I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago and I've been waiting for some sort of deal before I resub s...
- I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago ...
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- Moderator
- 1036 Views
- 5 replies
- 0 likes
- 1036 Views
- 5 replies
- 0 likes
[Subscription][International] Family Premium Enquiries
Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use what I paid for until the subscription due next year?Will the accounts that re...
- Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use...
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- Casual Listener
- 942 Views
- 4 replies
- 0 likes
- 942 Views
- 4 replies
- 0 likes
Renovação no plano errado
PlanPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueMinha assinatura expirou e os dados do cartão estavam desatualizados para renovar a assinatura, alterei os dados e fiz a c...
- Plan Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 My Question or Issue Minha assinatura expirou e os dados do cartão ...
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- Spotify Star
- 926 Views
- 2 replies
- 0 likes
- 926 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Something went wrong. Please try again, or go to our support.
Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried all the steps in the guide, investigated similar issues in the Community, and yet I c...
- Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried a...
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- Spotify Legend
- 2226 Views
- 3 replies
- 0 likes
- 2226 Views
- 3 replies
- 0 likes