Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
90358 Views
56 replies
5 likes

90358 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
nacho121
Visitor
11373 Views
24 replies
2 likes

11373 Views
24 replies
2 likes

Superuser Contribution Premium Account -149 Monthly Subscription

PlanFree/PremiumCountryPhilippinesDeviceOppo A9 2020Operating SystemAndroid 9 COLOR OS 6 My Question or IssueWhy the Spotify deducted me again? I already paid last Friday (06/12/2020) for my subscription and right now (06/16/2020) Spotify deducted me...

iamgiovannajack
Regular
Plan Free/Premium Country Philippines Device Oppo A9 2020 Operating System Android 9 COLOR OS 6 My Question or Issue Why the Spotify deducted me again? I already paid last Friday (06...
2020-06-16 5:01:56 AM
2020-06-24 9:08:29 AM
Xenia
Moderator
4224 Views
6 replies
0 likes

4224 Views
6 replies
0 likes

Premium subscription renewals in an active subscription

PlanPremiumCountryIndia DeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueI am an active premium subscriber until the end of the year. However, I see Spotify has reduced the premium yearly plan's pricing to Rs. 699 in India. I want to a...

duhsyantsahni
Casual Listener
Plan Premium Country India Device Google Pixel 3 Operating System Android My Question or Issue I am an active premium subscriber until the end of the year. However, I see Spo...
2020-06-24 3:16:51 AM
2020-06-24 3:42:55 AM
Billy-J
Spotify Star
326 Views
1 replies
0 likes
renewal

326 Views
1 replies
0 likes

I paid my bill. Still saying I haven't

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

12174419969
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-06-23 8:49:48 PM
2020-06-23 12:38:07 AM
Billy-J
Spotify Star
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Playing podcasts in work training

I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and having a discussion. I cannot find anything in the usage...

Emily-dill
Visitor
I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and havin...
2020-06-19 3:09:25 PM
2020-06-23 10:52:35 PM
Luan
Spotify Star
469 Views
1 replies
0 likes

469 Views
1 replies
0 likes

Superuser Contribution Unable to pay using MCO credit card

I tried to upgrade to Spotify premium and using my new MCO Visa card for payment. However I am getting error message “Something went wrong. Try agin, or get help”. I tried many times using iPhone and iMac to make payment. All failed. Please advice ho...

Davidhhyeo
Regular
I tried to upgrade to Spotify premium and using my new MCO Visa card for payment. However I am getting error message “Something went wrong. Try agin, or get help”. I tr...
2020-03-24 6:13:01 AM
2020-06-23 9:20:21 PM
simbob
Casual Listener
7850 Views
16 replies
5 likes
Account
Other
Subscription

7850 Views
16 replies
5 likes

Superuser Contribution No puedo acceder a la oferta premium 3 meses por 9,99 EUR

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCancelé mi suscripción el mes de febrero y quiero activar la oferta de 3 meses por 9,99 pero ...

PedroAE
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Cancelé...
2020-06-23 3:11:49 PM
2020-06-23 3:59:23 PM
Elena
Moderator
379 Views
1 replies
0 likes

379 Views
1 replies
0 likes

Superuser Contribution Family Subscription

PlanFamily PremiumCountrySouth AfricaDevice(Windows, Samsung Devices)Operating System(Windows 10) My Question or IssueGood Day,I'm trying to upgrade to the family plan, but the plan only provides one payment method which is with Vodacom. Would it be ...

Divandutoit
Casual Listener
Plan Family Premium Country South Africa Device (Windows, Samsung Devices) Operating System (Windows 10) My Question or Issue Good Day, I'm trying to upgrade to the family plan, but...
2020-06-21 1:38:54 PM
2020-06-23 1:52:19 PM
Ivan
Spotify Legend
487 Views
3 replies
0 likes
Account
Premium
Subscription

487 Views
3 replies
0 likes

Hulu. It's in my plan, why can't I activate it?

Plan: Spotify Premium with HuluCountry: USAPlatform: PC and AndroidOS: Windows 10 I have spotify premium with hulu but I never did anything but use spotify. Now I want to activate hulu. I tried all the instructional posts I could try, but it always e...

Muddro
Music Fan
Plan: Spotify Premium with Hulu Country: USA Platform: PC and Android OS: Windows 10 I have spotify premium with hulu but I never did anything but use spotify. Now I want to activat...
2020-06-01 6:07:23 AM
2020-06-23 5:59:09 AM
fitz-rob
Visitor
2267 Views
13 replies
0 likes
Hulu

2267 Views
13 replies
0 likes

Solved!! spotify premium free trial abroad??

hello so i recently started a free trial for spotify premium (3 months) and i’m supposed to leave the country for a month later this summer. i was wondering if i’ll still be able to listen abroad for more than 14 days even though i only have the free...

kar01ina
Visitor
hello so i recently started a free trial for spotify premium (3 months) and i’m supposed to leave the country for a month later this summer. i was wondering if i’ll still be able to listen abroad for...
2020-06-23 1:35:16 AM
2020-06-23 1:47:33 AM
Billy-J
Spotify Star
1014 Views
1 replies
0 likes

1014 Views
1 replies
0 likes

Oops something went wrong please try again

PlanFreeCountryIndiaDeviceSamsung J6Operating SystemAndroid Oreo My Question or IssueI am trying to start the 3month trial for spotify premium but every time I enter my payment details and click submit it shows oops something went wrong please try ag...

aary3214
Newbie
Plan Free Country India Device Samsung J6 Operating System Android Oreo My Question or Issue I am trying to start the 3month trial for spotify premium but every time I enter ...
2020-06-22 5:17:44 PM
2020-06-23 1:40:33 AM
osornios
Spotify Star
424 Views
1 replies
0 likes

424 Views
1 replies
0 likes

Premium to family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue I just paid for my premium subscription today. I want to upgrade to the family plan. Do I ha...

sarahharada
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or issue I...
2020-06-22 12:09:34 AM
2020-06-22 12:20:53 AM
Billy-J
Spotify Star
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

Solved!! Premium and adblockers

Hi all, I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premium accounts are excluded from this. If I search other websites...

SuperFreak
Casual Listener
Hi all, I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premi...
2019-02-18 12:01:24 AM
2020-06-22 8:11:04 PM
user-removed
Not applicable
11341 Views
9 replies
1 likes

11341 Views
9 replies
1 likes

Not being able to subscribe to Spotify Premium 3 months for INR 119 offer in India

PlanFree/Premium - FreeCountry- India Device - Macbook Pro 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - MacOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNot being able to subscribe to the offer for Premium...

riddhoroy
Visitor
Plan Free/Premium - Free Country- India Device - Macbook Pro 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - MacOS (iOS 10, Android Oreo, Windows 10,etc...
2020-06-22 6:49:12 PM
2020-06-22 7:00:07 PM
rhrahulhaldar
Composer
377 Views
1 replies
1 likes

377 Views
1 replies
1 likes

Superuser Contribution Charged pr. month confusing

PlanPremiumCountryDenmark DeviceIphone and PCOperating SystemIS and Windows My Question or Issue Why have i being payd 129kr when spotify webside says 99kr?

Khylle
Visitor
Plan Premium Country Denmark Device Iphone and PC Operating System IS and Windows My Question or Issue Why have i being payd 129kr when spotify webside says 99kr? &n...
2020-06-22 2:47:14 PM
2020-06-22 3:20:30 PM
Elena
Moderator
400 Views
1 replies
0 likes
Spotify

400 Views
1 replies
0 likes

Superuser Contribution Notifications about getting Premium, but I already have Premium Family

PlanPremium FamilyCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9 My Question or IssueI have a Spotify Premium Family account, but I keep getting annoying push notifications on my phone about trying Spotify Premium for only 9.99/3m. I have a...

pnothy
Visitor
Plan Premium Family Country Netherlands Device Nokia 8 Operating System Android 9 My Question or Issue I have a Spotify Premium Family account, but I keep getting annoying push notif...
2020-06-22 11:38:46 AM
2020-06-22 12:11:11 PM
Elena
Moderator
649 Views
1 replies
0 likes

649 Views
1 replies
0 likes

Superuser Contribution Update from free to premium

PlanFree/PremiumCountryNetherlandsDeviceWindows 10Operating SystemWindows 10My Question or IssueHello, i have purchased a premium account on spotify, almost 2 hours ago. In my mailbox, i received a receipt that i have payed with iDEAL. But still my s...

gvandijk133
Visitor
Plan Free/Premium Country Netherlands Device Windows 10 Operating System Windows 10 My Question or Issue Hello, i have purchased a premium account on spotify, almost 2 hours ago.&nbs...
2020-06-22 11:17:53 AM
2020-06-22 11:48:26 AM
Ivan
Spotify Legend
316 Views
1 replies
0 likes
Premium

316 Views
1 replies
0 likes

CREDIT CARD CHANGE

My credit card went missing and i had to close it. I'm waiting for a new card, but i can make my payment on time. How can i pay if i cant use my card???

inkas
Visitor
My credit card went missing and i had to close it. I'm waiting for a new card, but i can make my payment on time. How can i pay if i cant use my card???
2020-06-21 10:55:12 PM
2020-06-21 12:59:55 AM
Billy-J
Spotify Star
375 Views
1 replies
0 likes

375 Views
1 replies
0 likes

Solved!! Double Subscription

I had Monthly subscription ON and 5th is the billing date.Money debited on 5th June 2020I saw discounted premium offer andpaid for yearly discounted amount 16th June 2020.Now I had receipt from Spotify for yearly receipt payment.But in current plan i...

ImAnkit
Casual Listener
I had Monthly subscription ON and 5th is the billing date. Money debited on 5th June 2020 I saw discounted premium offer and paid for yearly discounted amount 16th June 2020. Now I had receipt fr...
2020-06-21 5:24:18 PM
2020-06-21 7:39:40 PM
Luan
Spotify Star
635 Views
3 replies
0 likes
Subscription

635 Views
3 replies
0 likes

Superuser Contribution Student Verification

PlanPremiumCountryTurkeyDeviceiPhone 6sOperating SystemWindows 10 My Question or IssueMy student premium has ended about a month ago. I saw it today and wanted to renew it. But when I try to renew, I'm getting an error says " You have already redeeme...

muratege6
Casual Listener
Plan Premium Country Turkey Device iPhone 6s Operating System Windows 10 My Question or Issue My student premium has ended about a month ago. I saw it today and wanted to renew it. B...
2020-06-20 8:15:43 PM
2020-06-21 5:52:08 PM
muratege6
Casual Listener
1019 Views
6 replies
0 likes
Premium
Student
Student Discount Turkey
Subscription

1019 Views
6 replies
0 likes

Superuser Contribution Credit card not being accepted

PlanFree/Premium CountryCanada Operating SystemiPhone 7 - iOS 10 My Question or IssueHey, I have been trying to subscribe for Premium Duo but after I put in my credit card details it says ‘something went wrong’. There’s nothing wrong with the credit ...

Bonns
Visitor
Plan Free/Premium Country Canada Operating System iPhone 7 - iOS 10 My Question or Issue Hey, I have been trying to subscribe for Premium Duo but after I pu...
2020-06-17 3:03:31 PM
2020-06-21 4:44:03 PM
Boltz9
Casual Listener
1096 Views
7 replies
2 likes

1096 Views
7 replies
2 likes

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