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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48151 Views
  • 18 replies
  • 4 likes
  • 48151 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29959 Views
  • 19 replies
  • 2 likes
  • 29959 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20742 Views
  • 6 replies
  • 1 likes
  • 20742 Views
  • 6 replies
  • 1 likes

Superuser Contribution Family account plots naar free

Mijn family-abbonement is plots gewijzigd naar free, zonder dat ik daar zelf iets aan heb gedaan.

  • Newbie
  • Mijn family-abbonement is plots gewijzigd naar free, zonder dat ik daar zelf iets aan heb gedaan.
  • Daisy
  • Spotify Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Ödeme başarısız oldu sorunu

PlanFree/PremiumCountry TurkeyDevice(Huawei Mate10 Lite, HP PC)Operating System(Android 8.0.0, Windows 10.) My Question or Issue Dün premium üyelik için kart bilgilerimi girip benim spotify premium'umu başlat butonuna bastığımda telefonuma şifre giri...

  • Visitor
  • Plan Free/Premium Country  Turkey Device (Huawei Mate10 Lite, HP PC) Operating System (Android 8.0.0, Windows 10.)   My Question or Issue   Dün premium üyelik için kart bilgi...
  • Mantisentil
  • Community Legend
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

I cant access my facebook account to log in and cancel my subscription

PlanPremiumCountryUkDeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or Issue I want to cancel my subscription on a different account and then get premium on this account. My other account is linked with Facebook and when I go to log in i...

  • Newbie
  •   Plan Premium Country Uk Device Samsung Galaxy 8 Operating System Windows 10   My Question or Issue  I want to cancel my subscription on a different account and then get pr...
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Need help; Migrate Albums and Playlist from one account to another

PlanPremium FamilyCountry NLMy Question or IssueI have a carrier-KPN Premium account and a older account which i have now upgraded to Premium Family.Can someone from Spotify migrate the albums and playlist from the KPN account to the Family account ?

  • Casual Listener
  • Plan Premium Family Country  NL My Question or Issue I have a carrier-KPN Premium account and a older account which i have now upgraded to Premium Family. Can someone from Spotify migrate ...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • family
    Migrate
  • 240 Views
  • 1 replies
  • 0 likes

vcc for premium family payment?

hello guys, im from indonesiai wonder if i can pay the premium family subscription with virtual credit card/number?i dont have any physical card right now, so i wonder if i can paying the family subscription w/ vcc instead just for current payment.ca...

  • Newbie
  •   hello guys, im from indonesia i wonder if i can pay the premium family subscription with virtual credit card/number? i dont have any physical card right now, so i wonder if i can paying the...
  • Billy-J
  • Spotify Star
  • 670 Views
  • 1 replies
  • 0 likes
  • family
    Premium
    Premium family
    vcc
  • 670 Views
  • 1 replies
  • 0 likes

Charged twice

Hello!I seem to be getting charged an additional $9.99 per month along with my student discount amount of $4.99. In the past I had signed up for other plans like the $0.99 for the summer and wasn't charged anything additional, so I assumed that it wo...

  • Regular
  • Hello! I seem to be getting charged an additional $9.99 per month along with my student discount amount of $4.99. In the past I had signed up for other plans like the $0.99 for the summer and wasn't...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes

Solved!! Changing device from iOS to Android- what happens with subscribtion?

PlanPremiumCountry IrelandSamsung note 9Operating SystemAndroid 8.1.0 My Question or IssueI had an iPhone and got spotify premium account. Now I am changing to Android and wonder how the payment for premium plan will go? Through apple account ot goog...

  • Casual Listener
  • Plan Premium Country  Ireland Samsung note 9 Operating System Android 8.1.0   My Question or Issue I had an iPhone and got spotify premium account. Now I am changing to Android and...
  • Noah
  • Spotify Star
  • 873 Views
  • 5 replies
  • 0 likes
  • 873 Views
  • 5 replies
  • 0 likes

Re: HELP! I was charged twice this month. Again.

Why does this keep happening? My money was returned to my account last time. But unfortunately, it has occurred again. What should I do? Thanks

  • Regular
  • Why does this keep happening?  My money was returned to my account last time. But unfortunately, it has occurred again.    What should I do?    Thanks   
  • Noah
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Solved!! Moving to a new country next month

Hi, I am moving to the UK next month. I want to subscribe to the discounted price per 3 months deal for Spotify Premium. I realised that the price for that is cheaper in the UK than it is where I am currently (Hong Kong). Can I change region to the U...

  • Newbie
  • Hi, I am moving to the UK next month. I want to subscribe to the discounted price per 3 months deal for Spotify Premium. I realised that the price for that is cheaper in the UK than it is where I am ...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! The redirect from Spotify to Hulu for students is not working

I am asking about the hulu/spotify/showtime package that I enrolled in. I connected showtime but when I click the redirect for Hulu I get the below errors. Please help as this is kinda annoying that some of my features aren't working. Thank you. Plan...

  • Newbie
  • I am asking about the hulu/spotify/showtime package that I enrolled in. I connected showtime but when I click the redirect for Hulu I get the below errors. Please help as this is kinda annoying that ...
  • Noah
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Get back the 10 days of Spotify subscription that I lost and inability to use Gift cards for Family

PlanRecently upgraded from Premium to Premium for FamilyCountryUS ProblemAfter upgrading from Premium to Premium for Family, my payment renewal date changed to 12-15-18. My original renewal date was 12-25-18. As a result, I lost 10 days of subscripti...

  • Casual Listener
  •   Plan Recently upgraded from Premium to Premium for Family Country US   Problem After upgrading from Premium to Premium for Family, my payment renewal date changed to 12-15-18. My o...
  • Noah
  • Spotify Star
  • 332 Views
  • 3 replies
  • 1 likes
  • 332 Views
  • 3 replies
  • 1 likes

Solved!! Can't subscribe a premium account

CountryItaly/Sweden My Question or IssueHi everyone!I've got a problem with the subscription of my premium account.I live in Italy but for 3 months I will be in Sweden (where I currently am). When I try to pay for the premium account, my payment meth...

  • Newbie
  • Country Italy/Sweden    My Question or Issue Hi everyone! I've got a problem with the subscription of my premium account. I live in Italy but for 3 months I will be in Sweden (where I...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium subscribtion isn't working even tough the payment went trough?

PlanPremiumCountry Faroe IslandsDeviceiphone SE and computerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country  Faroe Islands Device iphone SE and computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elsabn
  • Regular
  • 443 Views
  • 10 replies
  • 0 likes
  • 443 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution unable to make the payment

PlanFreeCountryRomaniaDevice(iPhone, desktop computer)Operating System(iOS 12, Windows 10)My Question or IssueHi, You now have the offer €0.99 for three months subscription. I have tried many times to make the payment with my debit card (from ING ban...

  • Regular
  • Plan Free Country Romania Device (iPhone, desktop computer) Operating System (iOS 12, Windows 10) My Question or Issue Hi,   You now have the offer €0.99 for three months subscription...
  • emanoil-florin
  • Regular
  • 332 Views
  • 8 replies
  • 1 likes
  • 332 Views
  • 8 replies
  • 1 likes

Logged out

Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've got already ! How is that possible? Please need help ...

  • Newbie
  • Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've go...
  • Luke
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Updating payment information- reload error

When I update my payment information, I am instructed to reload the page and try again. What should I do?

  • Newbie
  • When I update my payment information, I am instructed to reload the page and try again. What should I do?
  • Luke
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Gift subscriptions and moving to another country

I’d like to gift a Premium subscription to my daughterI live in Canada and she lives in the US. She listens on her iPhone 6. To complicate matters, she might be moving out of the US in a few months. I have read some people aren’t able to gift a subsc...

  • Newbie
  • I’d like to gift a Premium subscription to my daughter I live in Canada and she lives in the US. She listens on her iPhone 6.    To complicate matters, she might be moving out of the US ...
  • Noah
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Student premium wrong hulu

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got spotify student premium which includes hulu when i started hulu i connected it an account that is not mine but my friends how do i conne...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I got spotify student premium which includes ...
  • Noah
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Lost my premium membership and playlists

I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was using spotify today until that happened.

  • Newbie
  • I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was ...
  • Luke
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Cannot Access Email I Signed Up With

So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me to the lovely realization I no longer have access ...

  • Newbie
  • So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me...
  • Luke
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

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