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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1225 Views
  • 19 replies
  • 1 likes
  • 1225 Views
  • 19 replies
  • 1 likes

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 87578 Views
  • 33 replies
  • 5 likes
  • 87578 Views
  • 33 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47145 Views
  • 20 replies
  • 3 likes
  • 47145 Views
  • 20 replies
  • 3 likes

Superuser Contribution No premium

PlanFree/PremiumNew Zealand DeviceSamsung Operating SystemAndroid Paid sub through Spark. Says activated for two more weeks yet showing Free. Tried logging in as suggested in help.

  • Casual Listener
  • Plan Free/Premium New Zealand    DeviceSamsung  Operating System Android   Paid sub through Spark. Says activated for two more weeks yet showing Free. Tried logging in as ...
  • Katerina
  • Spotify Legend
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Problem

I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now. I'm from the Philippines by the way. Thanks

  • Visitor
  •   I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now.   I'm from the Philippines by the way. &nbs...
  • Katerina
  • Spotify Legend
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

Why am I not eligable for 3month Premium for free...?

PlanPremiumCountryNorwayDeviceSamsung S8Operating SystemAndroid My Question or IssueHow come I am not eligable for 3 months of free trail of Premium?

  • Casual Listener
  • Plan Premium Country Norway Device Samsung S8 Operating System Android   My Question or Issue How come I am not eligable for 3 months of free trail of Premium?
  • Billy-J
  • Spotify Star
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

[Desktop][Subscription] Already have Hulu subscription via iTunes

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks

  • Newbie
  • So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes?  How does billing change and do I keep my current Hulu account?   T...
  • Luan
  • Spotify Star
  • 691 Views
  • 1 replies
  • 1 likes
  • Desktop
    Subscription
  • 691 Views
  • 1 replies
  • 1 likes

[All Platforms][Subscription] Im not able to cancel my itunes subscription

Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the student discount

  • Newbie
  • Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the stude...
  • Luan
  • Spotify Star
  • 767 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 767 Views
  • 1 replies
  • 0 likes

Why are promotional offers being sent to ineligible accounts? Sick of liars and thieves.

3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over a year ago) I then can't use any promotion again."...

  • Casual Listener
  • 3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

6 month free trial

PlanPremiumCountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueI have been a Premium member for a couple of years and recently purchased a new phone. One of the promo's for purchasing the phone was 6 months of free Spotify Prem...

  • Visitor
  • Plan Premium Country USA Device Galaxy Note 10+ Operating System Android   My Question or Issue I have been a Premium member for a couple of years and recently purchased a new phone.&n...
  • user-removed
  • Not applicable
  • 1042 Views
  • 1 replies
  • 0 likes
  • 1042 Views
  • 1 replies
  • 0 likes

Three months premium: LIE

Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel cheated, I read the terms of use and it says that i...

  • Newbie
  • Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel ...
  • sKILLsEw
  • Casual Listener
  • 390 Views
  • 2 replies
  • 2 likes
  • 390 Views
  • 2 replies
  • 2 likes

Premium trial

PlanFree/Premium trialCountyThe NetherlandsOperating SystemAndroid My Question or IssueI decided to try out the 3 month trial and i received an email i got the 3 month trial, but in my subscription status it says i have Spotify free, i also cant down...

  • Regular
  •   Plan Free/Premium trial County The Netherlands Operating System Android   My Question or Issue I decided to try out the 3 month trial and i received an email i got the 3 month tr...
  • JamesTatuh
  • Regular
  • 689 Views
  • 10 replies
  • 1 likes
  • 689 Views
  • 10 replies
  • 1 likes

Üyelik Başlangıç

Plan PremiumTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had a problem with my credit card and i couldn'y pay montly fee. I have paid now but renewe...

  • Casual Listener
  • Plan  Premium Turkey   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • OneByBoo
  • Roadie
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Me cobraron el mes de prueba

Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta

  • Newbie
  • Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta  
  • Rene01
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Spotify Subscription in a State That I do not Reside

PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...

  • Visitor
  • Plan Willing to change to premium and most likely will Country United States Device iPhone 7 Operating System iOS 10   My Question or Issue I live in the state of Oregon which does not...
  • Rene01
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Being charged but dont have access to premium services

Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...

  • Newbie
  • Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...
  • Jose_M
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

falha de pagamento

PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...

  • Newbie
  • Plan Premium Country  Brazil Device Macbook Pro, PC Operating System Linux, Mac OS  and Linux   My Question or Issue   Olá! Pago meu spotify usando o cartão nubank. Inf...
  • Brunelicia
  • Community Legend
  • 811 Views
  • 5 replies
  • 0 likes
  • 811 Views
  • 5 replies
  • 0 likes

Paying Premium account with gift cards

Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...

  • Newbie
  • Hi, I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I ...
  • Jesusvm_06
  • Gig Goer
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Familiar não consegue entrar entrar no plano

Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o porquê, só diz que ela não pode fazer parte...! Já reenviei...

  • Newbie
  • Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite,  ela não consegue entrar... a mensagem não explica o po...
  • Rene01
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
  • 334 Views
  • 1 replies
  • 0 likes

Linking New Spotify Premium to Existing Hulu (w/ads & no add-ons) - bad gateway

PlanPremiumCountryUSADevices/Operating Systems/Browsers (tried all of these)PC - Windows 10 in chrome regular, incognito, and in edgeMAC OS - Mojave latest in chrome regular, incognito, and in safari I tried every combination of the above and below t...

  • Newbie
  • Plan Premium Country USA Devices/Operating Systems/Browsers (tried all of these) PC - Windows 10 in chrome regular, incognito, and in edge MAC OS - Mojave latest in chrome regular, incognito, a...
  • Rene01
  • Community Legend
  • 1761 Views
  • 1 replies
  • 0 likes
  • 1761 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google

So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...

  • Newbie
  • So here is my issue with this whole Google Home Mini offer for premium users,   tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...
  • Rene01
  • Community Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 595 Views
  • 1 replies
  • 0 likes

Did they fix the 320k to Chromecast bug yet? I want 320k from Chromecast audio!

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...
  • Rene01
  • Community Legend
  • 527 Views
  • 1 replies
  • 1 likes
  • 527 Views
  • 1 replies
  • 1 likes

My account is frequently getting hacked!

Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening music it is a dual between him and I on whom is going to liste...

  • Visitor
  • Hi all,   I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening mu...
  • OneByBoo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes