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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5190 Views
  • 23 replies
  • 2 likes
  • 5190 Views
  • 23 replies
  • 2 likes

Problem with any payment

Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message: It looks like the trial version has already been activated, which m...

  • Casual Listener
  •   Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message:&nbs...
  • osornios
  • Spotify Star
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

Double charged

I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have paid for the service twice. My fault for not entirely ...

  • Casual Listener
  • I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have pai...
  • osornios
  • Spotify Star
  • 373 Views
  • 3 replies
  • 0 likes
  • Subscribtion
  • 373 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice a month for one account??/Problem solved

Hi!I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever since, total for 18 months now. Payment has been made on two di...

  • Newbie
  •   Hi! I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever si...
  • Mario
  • Spotify Legend
  • 535 Views
  • 3 replies
  • 0 likes
  • 535 Views
  • 3 replies
  • 0 likes

Cambio piano

PlanPremium familyCountryItaliaDeviceHonor view 10 liteOperating SystemAndroid My Question or IssueDiversi mesi fa avevo attivato il piano premium for students, per poi passare ad uno Family. Però adesso voglio togliermi come membro del family per to...

  • Visitor
  •   Plan Premium family Country Italia Device Honor view 10 lite Operating System Android    My Question or Issue Diversi mesi fa avevo attivato il piano premium for students,...
  • OneByBoo
  • Roadie
  • 1005 Views
  • 1 replies
  • 0 likes
  • 1005 Views
  • 1 replies
  • 0 likes

Pagamento

Olá, Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00. Já cobraram 2 vezes.Gostaria de saber porque isso está acontecendo já que não estão aceitando o pagamento.

  • Visitor
  • Olá,  Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00.  Já cobraram 2 vezes. Gostaria de saber porque iss...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Subscribing during free trail period

When does my premium period start if I subscribe premium during 3 months trial?. Will I still get 3-month free trial + 1 year subscription(i wanna buy for a year)?

  • Casual Listener
  • When does my premium period start if I subscribe premium during 3 months trial?. Will I still get  3-month free trial + 1 year subscription(i wanna buy for a year)?  
  • Billy-J
  • Spotify Star
  • 611 Views
  • 7 replies
  • 0 likes
  • 611 Views
  • 7 replies
  • 0 likes

Solved!! Subscription failure

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid 9My Question or IssueMy account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web page and was told that they will try the payment again in a few day...

  • Visitor
  • Plan Premium Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue My account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web pa...
  • Billy-J
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Already paid for premium plan (via provider and payment succeed) but my premium plan not extended

PlanPremiumCountryIndonesiaDevice(iPhone Xs, Samsung A5 2016)Operating System(iOS 13, Android 7) My Question or IssueMy provider is telkomsel and my data plan (pulsa) has reduced to pay the premium plan, but today my premium plan has stopped

  • Visitor
  •   Plan Premium Country Indonesia Device (iPhone Xs, Samsung A5 2016) Operating System (iOS 13, Android 7)   My Question or Issue My provider is telkomsel and my data plan (pulsa)...
  • Emilia_8
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

premium account. Money taken in euro instead that other currencies. same bank and card

PlanPremiumCountry Czech republic My Question or Issue I have one bank with 2 currencies: euro and czech koruna.every month I see the money being taken from the euro account and not from the KCZ account.How can I change it? in my profile I have as a ...

  • Visitor
  •   Plan Premium Country Czech republic   My Question or Issue   I have one bank with 2 currencies: euro and czech koruna. every month I see the money being taken from the euro a...
  • OneByBoo
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • euro currency bank change
  • 401 Views
  • 1 replies
  • 0 likes

Trouble redeeming a code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a Fitbit from Currys that comes with a free 6 month subscription with a new account. So...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • OneByBoo
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Free trial not activated.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediti...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I appli...
  • OneByBoo
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Am I able to get a Google Home Mini with my Spotify Premium w/ Hulu subscription?

Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?

  • Casual Listener
  • Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Can't Redeem Google Home Mini

I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve this?

  • Visitor
  • I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50.  How do I resolve thi...
  • Billy-J
  • Spotify Star
  • 1257 Views
  • 3 replies
  • 0 likes
  • 1257 Views
  • 3 replies
  • 0 likes

Student Subscription changed to Family plan and won't change back

PlanStudent Premium (originally)CountryUSDeviceASUS laptop, Motorola X4 My Question or IssueBefore, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subs...

  • Casual Listener
  • Plan Student Premium (originally) Country US Device ASUS laptop, Motorola X4     My Question or Issue Before, I subscribed to student premium with hulu and it was working fine. Rec...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

I signed up "advanced" renewal to make use of offer

PlanPremiumCountryIndia Device(iPhone XS, Macbook Pro late 2016)Operating System(iOS 13) My Question or IssueI signed up and paid for annual Spotify India Premium offer, as it was up for 699/year instead of 1299/year. My current subscription doesn't ...

  • Casual Listener
  • Plan Premium Country India   Device (iPhone XS, Macbook Pro late 2016) Operating System (iOS 13)   My Question or Issue I signed up and paid for annual Spotify India Premium offe...
  • Billy-J
  • Spotify Star
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

Annual in advance subscription UK

PlanPremiumCountryUK DeviceSamsungOperating SystemAndroid My Question or IssueFor the last 2 years I have purchased a Spotify Premium subscription in advance with 12 months for the price of 10. I would like to do this again, can you tell me how pleas...

  • Regular
  • Plan Premium Country UK   Device Samsung Operating System Android   My Question or Issue For the last 2 years I have purchased a Spotify Premium subscription in advance with 12 m...
  • Billy-J
  • Spotify Star
  • 1211 Views
  • 3 replies
  • 0 likes
  • Advance
    annual
    Subscription
    U.K.
  • 1211 Views
  • 3 replies
  • 0 likes

Student Subscription Failed

 PlanPremiumCountry Device(oppo f5)Operating System(Android ) My Question or IssueWhy it keeps telling me to update my details and subscription failure. I paid my premium last November 30,2019. How can I fix this? Hoping for fast action.

Screenshot_2019-12-07-01-48-16-90.png
  • Visitor
  •   Plan Premium Country   Device (oppo f5) Operating System (Android )   My Question or Issue Why it keeps telling me to update my details and subscription failure. I paid my prem...
  • osornios
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Premium payment failed
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Existing Premium w Hulu account disconnected

I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my Hulu account is gone. Poof. Disappeared. Spotify support tells me ...

  • Regular
  •   I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year.  After I updated my credit card details on spotify, my ...
  • Peter
  • Spotify Legend
  • 1342 Views
  • 5 replies
  • 0 likes
  • Hulu
    Premium
  • 1342 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium with Hulu (US) since March 2018In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info. Because I updated my payment info Spotify decided t...

  • Visitor
  • I have had Spotify Premium with Hulu (US) since March 2018 In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info...
  • Peter
  • Spotify Legend
  • 3957 Views
  • 7 replies
  • 3 likes
  • 3957 Views
  • 7 replies
  • 3 likes

Solved!! Chaning from single premium to family

Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the remaining month of the promotion or I will pay family w...

  • Casual Listener
  • Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the rema...
  • OneByBoo
  • Roadie
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes