Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131472 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65214 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
246299 Views
151 replies
13 likes
PlanFree/PremiumCountryspain/portugal Device iPhone XS Max Operating system iOS 14 My Question or IssueI live in Spain but I travel a lot to Portugal, now a days I’m in Portugal and I plan to renew my very old subscription, my question is with a fami...
Plan Free/Premium Country spain/portugal Device iPhone XS Max Operating system iOS 14 My Question or Issue I live in Spain but I travel a lot to Portugal, now a days I’m ...
Spotify Star
439 Views
1 replies
0 likes
buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O non si può?? perfavore aspetto una vostra risposta ...
buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O ...
Moderator
1149 Views
3 replies
0 likes
Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month after? Also this isn't my first time with premium.
Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month af...
Moderator
969 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Does anyone have any input on a user or artist profile being better for a record label? What...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Legend
405 Views
1 replies
0 likes
I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (even though I changed the country in the settings), ...
I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (e...
Spotify Legend
512 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice Samsung J7Operating SystemAndroid My Question or IssueI bought premium account so I could listen to musi...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Samsung J7 Operating System Andro...
Roadie
614 Views
1 replies
0 likes
¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
Spotify Legend
1124 Views
1 replies
0 likes
I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user.PlanWas PremiumCountry DeviceAndroidOperating SystemAndroid My Question or Issue
I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user. Plan Was Premium Country Device Android Operati...
Spotify Legend
1118 Views
1 replies
2 likes
Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?
Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?
Spotify Legend
406 Views
1 replies
0 likes
Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving me crazy having to renew my subscription manually b...
Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving ...
Spotify Legend
576 Views
1 replies
0 likes
Planindividual premiumCountryIndiaDevicesamsungOperating Systemandroid My Question or Issuelast month i got individual premium for which i was charged 119 rupees but i never recieved premium. Today i again tried getting individual premium, my money w...
Plan individual premium Country India Device samsung Operating System android My Question or Issue last month i got individual premium for which i was charged 119 rupees but i never ...
Spotify Legend
4100 Views
1 replies
0 likes
Plan PremiumFree/PremiumCountry Malaysia Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios My Question or Issuehello....my Subscription expired so i bought Spotify six month Gi...
Plan Premium Free/Premium Country Malaysia Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios &nb...
Moderator
413 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a really hard time justifying my spotify subscription when some of my favorite things ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Legend
1392 Views
5 replies
5 likes
PlanPremium CountryU.S. DeviceHP laptop Operating SystemWindows 7 Pro Service Pack 1 My Question or IssueI'm getting ads on my Premium account between MUSIC songs (NOT PODCASTS!!). I've tried logging out and logging in, closing the app, rebooting, et...
Plan Premium Country U.S. Device HP laptop Operating System Windows 7 Pro Service Pack 1 My Question or Issue I'm getting ads on my Premium account between MU...
Roadie
481 Views
1 replies
0 likes
PlanPremiumCountryUS My Question or IssueI am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate playlists. Is there anyway to bring our playlist with us to the new...
Plan Premium Country US My Question or Issue I am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate...
Spotify Star
721 Views
3 replies
0 likes
my credit card is being charged $10 per month for over 2 years now.My account is set to FREEI can not cancel this subscription and i never use spoitfy.I can not cancel and would like toThe CC company is unable to stop payment.There is no one i can ca...
my credit card is being charged $10 per month for over 2 years now. My account is set to FREE I can not cancel this subscription and i never use spoitfy. I can not cancel and would like to The CC...
Roadie
327 Views
1 replies
0 likes
Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses, eu nao selecionei essa opção . Solicito o estorno do val...
Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses...
Roadie
541 Views
1 replies
0 likes
PlanFree/PremiumCountrybelgiumDevice(iPhone 10 and pc)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueon Jan 23 I subscribed to Premium but apparently did so via a certain "Screenacy", which internet says is not so reliabl...
Plan Free/Premium Country belgium Device (iPhone 10 and pc) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue on Jan 23 I subscribed to Premi...
Moderator
683 Views
1 replies
0 likes
I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will expire in a few days ... I must ignore the message? Or...
I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will exp...
Spotify Star
1077 Views
1 replies
0 likes
PlanpremiumCountrySweden Windows 10 My Question or Issue. I am suspended from Spotify Premium because the latest payments from the bank did not work, which they have previously done for many years. I got on Spotify website the opportunity to make the...
Plan premium Country Sweden Windows 10 My Question or Issue. I am suspended from Spotify Premium because the latest payments from the bank did not work, whic...
Moderator
528 Views
2 replies
0 likes
