Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
Janecore_0414
Newbie
143196 Views
99 replies
12 likes

143196 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16722 Views
27 replies
4 likes

16722 Views
27 replies
4 likes

Lost Hulu access with Spotify Prem. Subscription

PlanPremiumCountryUnited StatesDeviceAcer Aspire V5 Laptop (2013)Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu. Tonight the Hulu part of my subscription stopped working. The Hulu page wants me to sign up for a free t...

drstanton4
Casual Listener
Plan Premium Country United States Device Acer Aspire V5 Laptop (2013) Operating System Windows 10 My Question or Issue I have Spotify Premium with Hulu. Tonight the Hulu part of my ...
2020-09-09 6:36:59 AM
2020-09-12 1:33:56 AM
Billy-J
Spotify Star
631 Views
2 replies
0 likes

631 Views
2 replies
0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

ellahutchison
Casual Listener
I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
2020-07-25 4:06:55 AM
2020-09-11 10:12:26 PM
Billy-J
Spotify Star
622 Views
3 replies
0 likes
iOS
Subscription

622 Views
3 replies
0 likes

Solved!! Does Cancelling Premium stop the benefits immediately?

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...

FulfillingSng
Casual Listener
Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I do...
2020-08-29 6:03:17 AM
2020-09-11 10:08:06 PM
Billy-J
Spotify Star
5788 Views
5 replies
0 likes

5788 Views
5 replies
0 likes

DUO

PlanDuoCountryMexicoDeviceVarios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hacer que yo sea el administrador y tengamos Duo, gracias

12127452853
Visitor
Plan Duo Country Mexico Device Varios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hace...
2020-09-11 1:41:13 AM
2020-09-11 3:32:12 AM
Billy-J
Spotify Star
404 Views
1 replies
0 likes

404 Views
1 replies
0 likes

Solved!! Change subscription

Plan Premium (1Y subscription)Country Indonesia DeviceXiaomi Pocophone F1Operating SystemAndroid 10 My Question or IssueI wanted to buy Spotify Family (my prev. payment didnt go through so the plan got suspended), but I somehow bought the 1Y Spotify ...

Bhad
Casual Listener
Plan Premium (1Y subscription) Country Indonesia Device Xiaomi Pocophone F1 Operating System Android 10 My Question or Issue I wanted to buy Spotify Family (my prev. ...
2020-09-10 8:03:57 AM
2020-09-10 5:52:27 PM
Bhad
Casual Listener
509 Views
2 replies
0 likes

509 Views
2 replies
0 likes

premium

PlanPremiumCountryItalyDevice(iPhone 8 )Operating System(iOS 13.6) My Question or IssueI had the free plan for 3 months and than (today) it upgraded at premium, I don’t want the premium right now, I haven’t even used spotify today so It’s like i didn...

mene03
Visitor
Plan Premium Country Italy Device (iPhone 8 ) Operating System (iOS 13.6) My Question or Issue I had the free plan for 3 months and than (today) it upgraded at premium, I don...
2020-09-10 10:24:00 AM
2020-09-10 2:22:23 PM
Maxim
Spotify Star
318 Views
1 replies
0 likes

318 Views
1 replies
0 likes

Solved!! Cant upgrade to Premium Duo

I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. I h...

vadimred13
Casual Listener
I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're a...
2020-09-08 6:14:50 AM
2020-09-10 1:33:01 PM
donisaurs
Visitor
4768 Views
2 replies
0 likes

4768 Views
2 replies
0 likes

Hulu not working

PlanStudent/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Jessie109
Regular
Plan Student/Premium Country Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-07-25 4:01:16 AM
2020-09-10 7:53:00 AM
mlprager
Casual Listener
1263 Views
9 replies
1 likes

1263 Views
9 replies
1 likes

Payed and didn’t receive confirmation email

PlanFreeCountryBrazilDeviceiPhone 6s, PCOperating SystemiOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet. I already looked in the email trash bi...

mayra_ttk
Visitor
Plan Free Country Brazil Device iPhone 6s, PC Operating System iOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto an...
2020-09-09 1:37:56 PM
2020-09-10 1:56:59 AM
Robert_W
Community Legend
628 Views
1 replies
1 likes

628 Views
1 replies
1 likes

Solved!! Changing billing date

PlanPremium DuoCountryCountryDeviceDesktop PC + Sony Xperia XZ1Operating SystemWindows 10 + Android 9 My Question or IssueI'd like to push my renewal date to a more comfortable time frame. Is there a way to change billing date (literally push it 3-4 ...

akmlavx
Visitor
Plan Premium Duo Country Country Device Desktop PC + Sony Xperia XZ1 Operating System Windows 10 + Android 9 My Question or Issue I'd like to push my renewal date to a more comfortab...
2020-09-09 3:51:06 PM
2020-09-09 3:56:23 PM
Billy-J
Spotify Star
441 Views
1 replies
1 likes

441 Views
1 replies
1 likes

Solved!! How do I change my debit card info?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

KAnthrop
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-09-08 12:53:34 AM
2020-09-08 12:57:29 AM
Robert_W
Community Legend
349 Views
1 replies
0 likes

349 Views
1 replies
0 likes

Created a playlist on Spotify free and then upgraded to Premium. Should my playlist still exist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

SarahLH89
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2020-09-08 6:12:25 AM
2020-09-08 12:45:58 AM
AdamDamon
Spotify Star
510 Views
3 replies
0 likes

510 Views
3 replies
0 likes

Can't change payment method to a different Visa

Plan PremiumCountry United Kingdom Device any I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Payment/Update, the only options I get are PayPal or Mobile. Why can't I just p...

tangyzingy
Regular
Plan Premium Country United Kingdom Device any I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Pay...
2020-09-02 11:17:40 AM
2020-09-08 11:26:54 PM
marita_laxa
Newbie
445 Views
2 replies
0 likes

445 Views
2 replies
0 likes

get sleepy premium

lNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

Arnododo
Visitor
lNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2020-09-08 6:32:21 PM
2020-09-08 9:16:31 PM
Billy-J
Spotify Star
463 Views
1 replies
0 likes

463 Views
1 replies
0 likes

I want a refund for my subscription

PlanFree/PremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueI didn't have time to change my premium subscription to student subscription. And i paid $ 5 instead of $ 2.99. Although I was not going to do...

Dexiew
Visitor
Plan Free/Premium Country Ukraine Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or Issue I didn't have time to change my premium subscription t...
2020-09-08 8:38:19 PM
2020-09-08 9:14:02 PM
Billy-J
Spotify Star
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

Can't Upgrade from Premium to Family

PremiumSouth Africa MacBook Pro & Android Good morning, I'm trying to upgrade my Premium account to Family but receive the following error:"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you ...

YetiSA
Casual Listener
Premium South Africa MacBook Pro & Android Good morning, I'm trying to upgrade my Premium account to Family but receive the following error: "Unable to change plans. ...
2020-08-27 7:53:31 AM
2020-09-08 8:45:54 PM
YetiSA
Casual Listener
545 Views
3 replies
0 likes

545 Views
3 replies
0 likes

Spotify Premium Duo: cannot connect second account

PlanSpotify Premium DuoCountryHungary (moved from Serbia) My Question or IssueI just subscribed to a Spotify Premium Duo plan and wanted to pay with my PayPal account which is still registered in Serbia, even dough I live in Hungary now, together wit...

oklara
Visitor
Plan Spotify Premium Duo Country Hungary (moved from Serbia) My Question or Issue I just subscribed to a Spotify Premium Duo plan and wanted to pay with my PayPal account which is s...
2020-08-28 3:57:17 PM
2020-09-08 5:06:07 PM
Maxim
Spotify Star
941 Views
1 replies
0 likes

941 Views
1 replies
0 likes

I recently recieved a spotify gift card in the mail via amazon and it won't work!

I'm currently trying to redeem a gift card i purchased last night via amazon that just arrived today. I'm trying to redeem a $99 gift card for a premium account for myself (no other special promotions or anything like that) I've tried redeeming it on...

user-removed
Visitor
I'm currently trying to redeem a gift card i purchased last night via amazon that just arrived today. I'm trying to redeem a $99 gift card for a premium account for myself (no other special ...
2020-09-07 6:20:56 PM
2020-09-08 2:38:44 PM
Robert_W
Community Legend
3010 Views
8 replies
1 likes

3010 Views
8 replies
1 likes

Superuser Contribution I cannot pay with my bank card

PlanPremium for StudentsCountry Turkey DeviceiPhone 6Operating SystemiOS 12 My Question or IssueWhen I enter my bank card for my payment information, it does not accept my card. I am getting a warning that the payment could not be made. I have money ...

Starman13
Visitor
Plan Premium for Students Country Turkey Device iPhone 6 Operating System iOS 12 My Question or Issue When I enter my bank card for my payment information, it does not accept ...
2020-09-07 12:22:05 AM
2020-09-08 12:00:06 PM
Ivan
Spotify Legend
389 Views
1 replies
0 likes

389 Views
1 replies
0 likes

Do non Premium Accounts get paid for streams?

I'm a verified artist with spotify and I used distrokid as a distributer. My artist account is using a free plan since a month. Will I still receive payments or do I have to change the plan to premium in order to get paid?Couldn't find anything on th...

Flingumusic
Newbie
I'm a verified artist with spotify and I used distrokid as a distributer. My artist account is using a free plan since a month. Will I still receive payments or do I have to change the plan to premiu...
2020-09-08 8:49:40 AM
2020-09-08 10:03:03 AM
Billy-J
Spotify Star
558 Views
1 replies
0 likes

558 Views
1 replies
0 likes

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