Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
147256 Views
99 replies
12 likes

147256 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16985 Views
27 replies
4 likes

16985 Views
27 replies
4 likes

Solved!!Superuser Contribution Spotify 3 months free offer leads to a page stating 1 month free.

PlanFreeCountryIndiaDeviceASUS X541UJOperating SystemWindows 10 My Question or IssueI've received an email stating there is an offer for 3 months free on Spotify premium and when I click on the link in the email, it redirects to Spotify premium page ...

i_am_vishar
Casual Listener
Plan Free Country India Device ASUS X541UJ Operating System Windows 10 My Question or Issue I've received an email stating there is an offer for 3 months free on Spotify premium and ...
2020-02-19 6:47:05 AM
2020-09-12 4:23:09 PM
Xenia
Moderator
2673 Views
6 replies
1 likes

2673 Views
6 replies
1 likes

Trouble redeeming Spotify Gift Card

Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't work. Please help.

blueside28
Casual Listener
Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't wor...
2020-09-12 11:37:04 AM
2020-09-12 3:41:22 PM
blueside28
Casual Listener
1046 Views
3 replies
1 likes

1046 Views
3 replies
1 likes

Solved!! Multiple gift cards

I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my current usage. So the question is: if I redeem this 1 ...

Mohamed76
Casual Listener
I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my cur...
2020-09-12 11:01:57 AM
2020-09-12 12:56:55 PM
Emilia_8
Community Legend
1572 Views
1 replies
0 likes

1572 Views
1 replies
0 likes

Lost Hulu access with Spotify Prem. Subscription

PlanPremiumCountryUnited StatesDeviceAcer Aspire V5 Laptop (2013)Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu. Tonight the Hulu part of my subscription stopped working. The Hulu page wants me to sign up for a free t...

drstanton4
Casual Listener
Plan Premium Country United States Device Acer Aspire V5 Laptop (2013) Operating System Windows 10 My Question or Issue I have Spotify Premium with Hulu. Tonight the Hulu part of my ...
2020-09-09 6:36:59 AM
2020-09-12 1:33:56 AM
Billy-J
Spotify Star
631 Views
2 replies
0 likes

631 Views
2 replies
0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

ellahutchison
Casual Listener
I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
2020-07-25 4:06:55 AM
2020-09-11 10:12:26 PM
Billy-J
Spotify Star
624 Views
3 replies
0 likes
iOS
Subscription

624 Views
3 replies
0 likes

Solved!! Does Cancelling Premium stop the benefits immediately?

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...

FulfillingSng
Casual Listener
Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I do...
2020-08-29 6:03:17 AM
2020-09-11 10:08:06 PM
Billy-J
Spotify Star
5850 Views
5 replies
0 likes

5850 Views
5 replies
0 likes

DUO

PlanDuoCountryMexicoDeviceVarios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hacer que yo sea el administrador y tengamos Duo, gracias

12127452853
Visitor
Plan Duo Country Mexico Device Varios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hace...
2020-09-11 1:41:13 AM
2020-09-11 3:32:12 AM
Billy-J
Spotify Star
404 Views
1 replies
0 likes

404 Views
1 replies
0 likes

Solved!! Change subscription

Plan Premium (1Y subscription)Country Indonesia DeviceXiaomi Pocophone F1Operating SystemAndroid 10 My Question or IssueI wanted to buy Spotify Family (my prev. payment didnt go through so the plan got suspended), but I somehow bought the 1Y Spotify ...

Bhad
Casual Listener
Plan Premium (1Y subscription) Country Indonesia Device Xiaomi Pocophone F1 Operating System Android 10 My Question or Issue I wanted to buy Spotify Family (my prev. ...
2020-09-10 8:03:57 AM
2020-09-10 5:52:27 PM
Bhad
Casual Listener
510 Views
2 replies
0 likes

510 Views
2 replies
0 likes

premium

PlanPremiumCountryItalyDevice(iPhone 8 )Operating System(iOS 13.6) My Question or IssueI had the free plan for 3 months and than (today) it upgraded at premium, I don’t want the premium right now, I haven’t even used spotify today so It’s like i didn...

mene03
Visitor
Plan Premium Country Italy Device (iPhone 8 ) Operating System (iOS 13.6) My Question or Issue I had the free plan for 3 months and than (today) it upgraded at premium, I don...
2020-09-10 10:24:00 AM
2020-09-10 2:22:23 PM
Maxim
Spotify Star
322 Views
1 replies
0 likes

322 Views
1 replies
0 likes

Solved!! Cant upgrade to Premium Duo

I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. I h...

vadimred13
Casual Listener
I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're a...
2020-09-08 6:14:50 AM
2020-09-10 1:33:01 PM
donisaurs
Visitor
4831 Views
2 replies
0 likes

4831 Views
2 replies
0 likes

Hulu not working

PlanStudent/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Jessie109
Regular
Plan Student/Premium Country Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-07-25 4:01:16 AM
2020-09-10 7:53:00 AM
mlprager
Casual Listener
1269 Views
9 replies
1 likes

1269 Views
9 replies
1 likes

Payed and didn’t receive confirmation email

PlanFreeCountryBrazilDeviceiPhone 6s, PCOperating SystemiOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet. I already looked in the email trash bi...

mayra_ttk
Visitor
Plan Free Country Brazil Device iPhone 6s, PC Operating System iOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto an...
2020-09-09 1:37:56 PM
2020-09-10 1:56:59 AM
Robert_W
Community Legend
633 Views
1 replies
1 likes

633 Views
1 replies
1 likes

Solved!! Changing billing date

PlanPremium DuoCountryCountryDeviceDesktop PC + Sony Xperia XZ1Operating SystemWindows 10 + Android 9 My Question or IssueI'd like to push my renewal date to a more comfortable time frame. Is there a way to change billing date (literally push it 3-4 ...

akmlavx
Visitor
Plan Premium Duo Country Country Device Desktop PC + Sony Xperia XZ1 Operating System Windows 10 + Android 9 My Question or Issue I'd like to push my renewal date to a more comfortab...
2020-09-09 3:51:06 PM
2020-09-09 3:56:23 PM
Billy-J
Spotify Star
444 Views
1 replies
1 likes

444 Views
1 replies
1 likes

Solved!! How do I change my debit card info?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

KAnthrop
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-09-08 12:53:34 AM
2020-09-08 12:57:29 AM
Robert_W
Community Legend
351 Views
1 replies
0 likes

351 Views
1 replies
0 likes

Created a playlist on Spotify free and then upgraded to Premium. Should my playlist still exist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

SarahLH89
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2020-09-08 6:12:25 AM
2020-09-08 12:45:58 AM
AdamDamon
Spotify Star
511 Views
3 replies
0 likes

511 Views
3 replies
0 likes

Can't change payment method to a different Visa

Plan PremiumCountry United Kingdom Device any I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Payment/Update, the only options I get are PayPal or Mobile. Why can't I just p...

tangyzingy
Regular
Plan Premium Country United Kingdom Device any I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Pay...
2020-09-02 11:17:40 AM
2020-09-08 11:26:54 PM
marita_laxa
Newbie
447 Views
2 replies
0 likes

447 Views
2 replies
0 likes

get sleepy premium

lNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

Arnododo
Visitor
lNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2020-09-08 6:32:21 PM
2020-09-08 9:16:31 PM
Billy-J
Spotify Star
465 Views
1 replies
0 likes

465 Views
1 replies
0 likes

I want a refund for my subscription

PlanFree/PremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueI didn't have time to change my premium subscription to student subscription. And i paid $ 5 instead of $ 2.99. Although I was not going to do...

Dexiew
Visitor
Plan Free/Premium Country Ukraine Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or Issue I didn't have time to change my premium subscription t...
2020-09-08 8:38:19 PM
2020-09-08 9:14:02 PM
Billy-J
Spotify Star
286 Views
1 replies
0 likes

286 Views
1 replies
0 likes

Can't Upgrade from Premium to Family

PremiumSouth Africa MacBook Pro & Android Good morning, I'm trying to upgrade my Premium account to Family but receive the following error:"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you ...

YetiSA
Casual Listener
Premium South Africa MacBook Pro & Android Good morning, I'm trying to upgrade my Premium account to Family but receive the following error: "Unable to change plans. ...
2020-08-27 7:53:31 AM
2020-09-08 8:45:54 PM
YetiSA
Casual Listener
547 Views
3 replies
0 likes

547 Views
3 replies
0 likes

Spotify Premium Duo: cannot connect second account

PlanSpotify Premium DuoCountryHungary (moved from Serbia) My Question or IssueI just subscribed to a Spotify Premium Duo plan and wanted to pay with my PayPal account which is still registered in Serbia, even dough I live in Hungary now, together wit...

oklara
Visitor
Plan Spotify Premium Duo Country Hungary (moved from Serbia) My Question or Issue I just subscribed to a Spotify Premium Duo plan and wanted to pay with my PayPal account which is s...
2020-08-28 3:57:17 PM
2020-09-08 5:06:07 PM
Maxim
Spotify Star
943 Views
1 replies
0 likes

943 Views
1 replies
0 likes

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