Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
31gsx2zfjlztcyewj7hx
Visitor
163071 Views
109 replies
12 likes

163071 Views
109 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18338 Views
27 replies
4 likes

18338 Views
27 replies
4 likes

Solved!! My Spotify premium duo does not work in Sudan

PlanPremium Duo CountryFrance DeviceHonor Lite 10, Huawei My Question or IssueI am a premium duo paying member and I’m currently in Sudan for work, but cannot seem to access any of my songs. Internet connection works well as I can use SoundCloud. I h...

AyaFiji
Casual Listener
Plan Premium Duo Country France Device Honor Lite 10, Huawei My Question or Issue I am a premium duo paying member and I’m currently in Sudan for work, but cannot see...
2020-09-26 1:46:37 PM
2020-09-26 3:51:28 PM
AyaFiji
Casual Listener
1549 Views
2 replies
0 likes

1549 Views
2 replies
0 likes

Problema con suscripción para universitarios

PlanFree/PremiumCountryMéxico Deviceiphone xrOperating SystemiOS My Question or IssueLo que pasa es que yo tenia el plan para universitarios, quería renovarlo, pero al después de mandar la pruebas y me hayan contestado que fue exitosos y ya tengo la ...

16962454
Visitor
Plan Free/Premium Country México Device iphone xr Operating System iOS My Question or Issue Lo que pasa es que yo tenia el plan para universitarios, quería renovarlo, p...
2020-09-18 3:58:03 PM
2020-09-26 2:59:22 PM
OneByBoo
Roadie
333 Views
1 replies
1 likes

333 Views
1 replies
1 likes

cambiar de premium a free

Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo largo..Country SpainDevice(iPhone 8, Samsung Galax...

paloha75
Visitor
Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo...
2020-09-26 1:21:12 PM
2020-09-26 2:56:42 PM
OneByBoo
Roadie
426 Views
1 replies
0 likes

426 Views
1 replies
0 likes

Solved!!Superuser Contribution Google Nest Out of Stock

Hi, I have Spotify premium. I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?

DirtyDangle
Casual Listener
Hi, I have Spotify premium. I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?
2020-08-27 7:09:43 PM
2020-09-26 1:57:25 PM
Mihail
Spotify Legend
1597 Views
8 replies
0 likes

1597 Views
8 replies
0 likes

One time payment for annual subscription plan for students

PlanPremiumCountryIndiaDevice(Samsung)Operating System(Android Oreo) My Question or IssuePlease provide one time payment for annual subscription plans for Students. Rather than paying ₹59 per month, it'd be better to pay it full for a year. As I see ...

JainendraGautam
Regular
Plan Premium Country India Device (Samsung) Operating System (Android Oreo) My Question or Issue Please provide one time payment for annual subscription plans for Students. Rath...
2020-09-23 7:43:26 PM
2020-09-26 12:48:31 PM
OneByBoo
Roadie
1457 Views
1 replies
0 likes

1457 Views
1 replies
0 likes

Momo payment vietnam not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Uli7
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-09-24 7:52:25 AM
2020-09-26 12:31:47 PM
OneByBoo
Roadie
1046 Views
1 replies
0 likes
but my plan say still free trial
I payed my 1 year by momo

1046 Views
1 replies
0 likes

Missclick

Dear Spotify, I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i could pay for my student premium i would be glad. Jakub Hána

PanPatCze
Newbie
Dear Spotify, I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i c...
2020-09-26 11:00:43 AM
2020-09-26 12:07:21 PM
OneByBoo
Roadie
433 Views
1 replies
0 likes

433 Views
1 replies
0 likes

unable to start family premium

Hello,We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start the family package. How can we solve this? grThomas

Lindy2
Newbie
Hello, We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start t...
2020-09-25 10:00:59 PM
2020-09-26 8:26:30 AM
Billy-J
Spotify Star
309 Views
1 replies
0 likes

309 Views
1 replies
0 likes

Superuser Contribution I can't pay for a subscription

Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.

DenisB131
Casual Listener
Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.
2020-08-28 1:38:30 PM
2020-09-26 7:13:48 AM
Ivan
Spotify Legend
384 Views
1 replies
0 likes

384 Views
1 replies
0 likes

Superuser Contribution Spotify Duo

PlanPremium - Spotify DuoCountryColombiaOperating System(Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing music ONLINE on 2 devices AT THE SAME TIME.If that's not possible, that plan it's a scam,...

rojasvenegas01
Visitor
Plan Premium - Spotify Duo Country Colombia Operating System (Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing mu...
2020-04-02 2:00:34 AM
2020-09-26 7:05:17 AM
Ivan
Spotify Legend
1803 Views
5 replies
0 likes

1803 Views
5 replies
0 likes

Superuser Contribution Valor errado na cobrança

Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?

Deboragomes
Visitor
Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?
2020-08-26 12:27:38 AM
2020-09-25 6:05:07 PM
Elena
Moderator
613 Views
1 replies
0 likes

613 Views
1 replies
0 likes

Superuser Contribution CANT USE STUDENT PROMOTION

I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student subscription because It says I have already used the promotion. Cou...

gulcesaatci
Visitor
I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student&nbs...
2020-08-27 2:23:23 PM
2020-09-25 6:01:18 PM
Katerina
Spotify Legend
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Superuser Contribution Hulu For Students Not Loggin In

PlanStudent PremiumCountryUSDeviceLAptopOperating SystemWindows My Question or IssueI have a student premium account that is linked to hulu/spotify but when I click on the link under "my services" both of them ask me to login. My spotify login doesn'...

1263757925
Newbie
Plan Student Premium Country US Device LAptop Operating System Windows My Question or Issue I have a student premium account that is linked to hulu/spotify but when I click on the li...
2020-08-27 4:02:57 AM
2020-09-25 5:35:49 PM
Katerina
Spotify Legend
490 Views
1 replies
0 likes

490 Views
1 replies
0 likes

Superuser Contribution Unable to Switch Plans

PlanPremium > FreeCountryUSA Device(Samsung Galaxy S8+, Dell Inspiron)Operating System(Android Oreo, Windows 10) My Question or IssueHas anyone ever successfully switched Spotify plans? I used to have Premium and tried to switch to Duo but kept getti...

jaykayo
Visitor
Plan Premium > Free Country USA Device (Samsung Galaxy S8+, Dell Inspiron) Operating System (Android Oreo, Windows 10) My Question or Issue Has anyone ever successful...
2020-08-26 7:29:44 PM
2020-09-25 4:45:57 PM
Mihail
Spotify Legend
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

combining a single account and a family account

Hi, my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids. How can I add him to my family account and him cancel his subscription without him lossing all his playlists?

Dawnie712
Visitor
Hi, my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids. How can I add him to my family account and him cancel his subscriptio...
2020-09-25 10:44:55 AM
2020-09-25 12:25:43 PM
Emilia_8
Community Legend
345 Views
1 replies
0 likes

345 Views
1 replies
0 likes

payment

Plan Free/Premium PremiumCountry Finland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment card had to be cancelled and now, as I have my new card, I don't ...

A-M71
Visitor
Plan Free/Premium Premium Country Finland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Ques...
2020-09-24 8:29:04 PM
2020-09-25 2:00:39 AM
Billy-J
Spotify Star
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Your payment method and country don't match.

PlanPremiumCountryDenmark DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI used to be on a family plan, but moved from Norway to Denmark last month and hence quite the family plan. Intended to upgrade to premium today, and changed my locati...

sarah2208
Newbie
Plan Premium Country Denmark Device iPhone 8 Operating System iOS 10 My Question or Issue I used to be on a family plan, but moved from Norway to Denmark last month and hence...
2020-09-24 10:39:22 PM
2020-09-25 1:58:59 AM
Billy-J
Spotify Star
2189 Views
1 replies
0 likes

2189 Views
1 replies
0 likes

Could not join duo premium due to previous plan

Hello!I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting error message in Russian saying I should wait for a year ...

anya-a-irk
Visitor
Hello! I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting er...
2020-09-24 12:27:15 AM
2020-09-25 1:56:21 AM
Billy-J
Spotify Star
1844 Views
1 replies
0 likes
Duo
duo plan
Family invite

1844 Views
1 replies
0 likes

Spotify cant charge for the service - Argentina

PlanPremiumCountryArgentinaOperating SystemAndroid, Windows, Linux My Question or IssueSpotify says it can{t charge for the service, that theres an error with the debit card. I called to the bank and there is no problem at all. I also have APV and th...

user-removed
Visitor
Plan Premium Country Argentina Operating System Android, Windows, Linux My Question or Issue Spotify says it can{t charge for the service, that theres an error with the debit card. I c...
2020-09-25 1:05:59 AM
2020-09-25 1:53:23 AM
Billy-J
Spotify Star
568 Views
1 replies
0 likes

568 Views
1 replies
0 likes

Re: Error when attempting to redeem Google Nest Mini

PLAN student premium COUNTRYCanadaDeviceApple XS MAXOperating Systemios 14.0My Question or IssueI tried to redeem the free Google Nest Mini, however, every time I go to link my account the message appears: Uh oh, There was a problem.An unexpected err...

milanpandey271
Visitor
PLAN student premium COUNTRY Canada Device Apple XS MAX Operating System ios 14.0 My Question or Issue I tried to redeem the free Google Nest Mini, however, every time I go to li...
2020-09-21 1:42:15 AM
2020-09-25 1:28:49 AM
NISES
Visitor
1529 Views
5 replies
2 likes

1529 Views
5 replies
2 likes

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