Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Jess841
Visitor
110438 Views
71 replies
9 likes

110438 Views
71 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13513 Views
26 replies
2 likes

13513 Views
26 replies
2 likes

Help please! I have two accounts -

I have two accounts - a free one and a family one - two different emails etc. Do I need to delete or cancel my free account and just upload my saved music again or can I combine them?

Lee500
Visitor
I have two accounts - a free one and a family one - two different emails etc. Do I need to delete or cancel my free account and just upload my saved music again or can I combine them? &n...
2020-07-15 2:23:48 AM
2020-07-15 3:44:09 AM
Billy-J
Spotify Star
209 Views
1 replies
0 likes

209 Views
1 replies
0 likes

Superuser Contribution Student membership

I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium account. I'm trying to login to hulu on a new devi...

Kteag
Casual Listener
I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium...
2020-07-06 5:02:59 AM
2020-07-14 12:47:58 AM
Kteag
Casual Listener
577 Views
3 replies
0 likes

577 Views
3 replies
0 likes

I paid for spotify but haven't received a receipt, it's not letting me use the premium settings.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy won't it give me the premium settings I've paid for?

Yossi_Schwartz
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why won...
2020-07-14 11:17:12 PM
2020-07-14 11:28:17 PM
Billy-J
Spotify Star
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

PRICE-SETTING POLICY

Spoiler (Highlight to read) PlanFree (I ain't gonna pay for this until it is fixed)CountryKazakhstanDevice(iPhone 9)Operating System(Windows 9) My Question or IssueHello. There is an inadequate issue with your pricing policy. I live in Kazakhstan and...

Tamerlane
Visitor
Plan Free (I ain't gonna pay for this until it is fixed) Country Kazakhstan Device (iPhone 9) Operating System (Windows 9) My Question or Issue Hello. There is an in...
2020-07-14 9:52:46 PM
295 Views
0 replies
8 likes

295 Views
0 replies
8 likes

Switching from premium to duo

I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of the next month. Is it too late to switch to a duo ac...

Jessq0283
Visitor
I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of t...
2020-07-14 9:31:39 PM
2020-07-14 9:48:53 PM
Billy-J
Spotify Star
1578 Views
1 replies
0 likes

1578 Views
1 replies
0 likes

Price policy

PlanFree/PremiumCountryKazakhstanDeviceiPhone XOperating SystemiOS 13 My Question or IssueHello. Why in our country prices are in dollars. And a trial subscription is given only for a month. In our country, the dollar is more expensive than in Russia...

31q4xiotqw5kx
Visitor
Plan Free/Premium Country Kazakhstan Device iPhone X Operating System iOS 13 My Question or Issue Hello. Why in our country prices are in dollars. And a trial subscription is given o...
2020-07-14 8:56:43 PM
2020-07-14 9:22:09 PM
Billy-J
Spotify Star
366 Views
1 replies
5 likes

366 Views
1 replies
5 likes

Downloaded music when 7 day trial ends

If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?

Jessicapidcock
Newbie
If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?
2017-07-21 9:38:46 PM
2020-07-14 4:27:34 PM
Samuele_Parolin
Casual Listener
223 Views
2 replies
0 likes

223 Views
2 replies
0 likes

Solved!! Currys - 6 MONTHS OF SPOTIFY

Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls. I have the unique code, entered it and at the time did not real...

DiscoDave74
Casual Listener
Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls. I h...
2020-07-13 2:13:57 PM
2020-07-14 3:52:23 PM
qwer1yy
Music Fan
715 Views
3 replies
1 likes

715 Views
3 replies
1 likes

Superuser Contribution Change in payment detail failed

PlanPremiumCountryNetherlands My Question or IssueHello, I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, but it has not changed. Can someone please check this? Thanks

dmbojic
Casual Listener
Plan Premium Country Netherlands My Question or Issue Hello, I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, ...
2020-07-14 9:44:26 AM
2020-07-14 2:40:31 PM
Mario
Spotify Legend
397 Views
7 replies
0 likes

397 Views
7 replies
0 likes

Superuser Contribution [Duo Premium] When is second subscription stopped?

PlanPremiumCountryFrance My Question or IssueI have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription. Will her subscription stop or does she need to cancel it? We don't...

michaeltartar
Regular
Plan Premium Country France My Question or Issue I have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription...
2020-07-14 10:41:52 AM
2020-07-14 1:59:36 PM
Elena
Moderator
1069 Views
1 replies
0 likes

1069 Views
1 replies
0 likes

Superuser Contribution Cannot accept Duo Invite

PlanPremium DuoCountryCanadaDeviceSony Xperia XZ1Operating System(Android 9) My Question or IssueRecently joined Premium Duo, confirmed my address on my account (primary) and sent an invitation to my girlfriend of the same address. When she tries to ...

Atlanticfayte
Newbie
Plan Premium Duo Country Canada Device Sony Xperia XZ1 Operating System (Android 9) My Question or Issue Recently joined Premium Duo, confirmed my address on my account (primary) and...
2020-07-14 2:30:57 AM
2020-07-14 9:16:56 AM
Elena
Moderator
920 Views
1 replies
0 likes
cannot join
Duo

920 Views
1 replies
0 likes

Superuser Contribution Premium pre-paid 12 months and switch to Family?

Hello, Hooked up to a pre-paid plan for Premium that ends december 2018 a whila ago, anyone who knows what happens if I upgrade to Family?

magbo07
Newbie
Hello, Hooked up to a pre-paid plan for Premium that ends december 2018 a whila ago, anyone who knows what happens if I upgrade to Family?
2018-01-26 11:42:48 AM
2020-07-14 8:31:26 AM
Peter
Spotify Legend
641 Views
4 replies
0 likes

641 Views
4 replies
0 likes

Superuser Contribution Can not view Spotify Duo playlist

PlanPremium DuoCountryCanada DeviceLG Q6Operating SystemAndroid 8.1.0 My Question or IssueI have recently purchased a Spotify Duo Premium account. The second person on the account was able to successfully become part of my plan and join the duo mix p...

Fuzbawl
Casual Listener
Plan Premium Duo Country Canada Device LG Q6 Operating System Android 8.1.0 My Question or Issue I have recently purchased a Spotify Duo Premium account. The second p...
2020-04-01 1:08:26 AM
2020-07-14 2:30:52 AM
Kvsegura24
Casual Listener
7601 Views
2 replies
1 likes

7601 Views
2 replies
1 likes

Betaling mislukt

Hi,De automatische betaling is mislukt omdat ik niet voldoende saldo op mijn rekening had. Het is nu ongeveer een week geleden. Moet ik dit nu zelf overmaken of probeert Spotify de komende dagen het bedrag van mijn rekening af te schrijven? Hoelang z...

Zulaicha
Visitor
Hi, De automatische betaling is mislukt omdat ik niet voldoende saldo op mijn rekening had. Het is nu ongeveer een week geleden. Moet ik dit nu zelf overmaken of probeert Spotify de komende dagen he...
2020-07-13 10:34:48 PM
2020-07-13 12:10:32 AM
Billy-J
Spotify Star
1324 Views
1 replies
0 likes

1324 Views
1 replies
0 likes

I was billed double

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Calma2
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-07-13 12:02:25 AM
2020-07-13 12:04:38 AM
Billy-J
Spotify Star
196 Views
1 replies
0 likes

196 Views
1 replies
0 likes

my premium gift card isnt redeeming

PlanFree/PremiumCountryUSADeviceiPhone 8 My Question or IssueHello, i just bought a $30 spotify premium gift card and i try putting in the pin so i could redeem the card,however, it isnt working whenever i put it in. i tried changing up some of the n...

avpollo
Visitor
Plan Free/Premium Country USA Device iPhone 8 My Question or Issue Hello, i just bought a $30 spotify premium gift card and i try putting in the pin so i could redeem t...
2020-07-13 10:54:45 PM
2020-07-13 11:39:52 PM
Billy-J
Spotify Star
262 Views
1 replies
0 likes

262 Views
1 replies
0 likes

Solved!! 7 Day Premium Subscription

PlanPremiumCountryIndonesiaDeviceVivo Y91CAndroid OreoMy Question or IssueI can't seem to cancel a 7 day subscription(not a trial) will it cancel by itself or should i do something?

Adamm212
Casual Listener
Plan Premium Country Indonesia Device Vivo Y91C Android Oreo My Question or Issue I can't seem to cancel a 7 day subscription(not a trial) will it cancel by itself or should i do somethi...
2020-07-13 12:50:39 PM
2020-07-13 2:01:06 PM
Emilia_8
Community Legend
1534 Views
7 replies
0 likes
Subscription

1534 Views
7 replies
0 likes

MASTERCARD PAYMENT ERROR

I LIVE IN TURKEY BUT MY MASTER CARD WAS REGISTERED IN MY HOME COUNTRY AND AS RESULT OF THIS I AM NOT ABLE TO PAY FOR THE PREMIUM BECAUSE ANYTIME I TRIED TO PAY AFTER FILLING MY DETAILS IT SAYS "COUNTRY DOES NOT MATCH". HOW CAN I FIX THIS ISSUE?

meet_clint
Newbie
I LIVE IN TURKEY BUT MY MASTER CARD WAS REGISTERED IN MY HOME COUNTRY AND AS RESULT OF THIS I AM NOT ABLE TO PAY FOR THE PREMIUM BECAUSE ANYTIME I TRIED TO PAY AFTER FILLING MY DETAILS IT SAYS ...
2020-07-13 12:20:27 PM
2020-07-13 1:11:02 PM
OneByBoo
Roadie
446 Views
1 replies
0 likes

446 Views
1 replies
0 likes

Plan changed from premium to free despite paying monthly fee.

Plan PremiumFree/PremiumCountry NetherlandsDevice iPhone 6s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSuddenly plan changed from premium to free despite paying mon...

Rdriessen62
Casual Listener
Plan Premium Free/Premium Country Netherlands Device iPhone 6s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System 13 (iOS 10, Android Oreo, Windows 10,etc.) ...
2020-07-10 12:07:00 AM
2020-07-13 8:22:55 AM
Rdriessen62
Casual Listener
434 Views
2 replies
0 likes
Account
Premium

434 Views
2 replies
0 likes

Ads in podcast

PlanPremiumCountryThe NetherlandsDeviceMultiple, Android devices and windows laptopOperating SystemAndroid and windows My Question or IssueEven though I have a premium subscription I still get ads in podcasts. I have already logged out all active ses...

ftabak
Visitor
Plan Premium Country The Netherlands Device Multiple, Android devices and windows laptop Operating System Android and windows My Question or Issue Even though I have a premium subscr...
2020-07-12 8:22:45 PM
2020-07-12 9:34:12 PM
Billy-J
Spotify Star
286 Views
1 replies
1 likes

286 Views
1 replies
1 likes

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