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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31gsx2zfjlztcyewj7hx
  • Visitor
  • 163071 Views
  • 109 replies
  • 12 likes
  • 163071 Views
  • 109 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18338 Views
  • 27 replies
  • 4 likes
  • 18338 Views
  • 27 replies
  • 4 likes

Solved!! My Spotify premium duo does not work in Sudan

PlanPremium Duo CountryFrance DeviceHonor Lite 10, Huawei My Question or IssueI am a premium duo paying member and I’m currently in Sudan for work, but cannot seem to access any of my songs. Internet connection works well as I can use SoundCloud. I h...

  • Casual Listener
  • Plan Premium Duo  Country France  Device Honor Lite 10, Huawei    My Question or Issue I am a premium duo paying member and I’m currently in Sudan for work, but cannot see...
  • AyaFiji
  • Casual Listener
  • 1549 Views
  • 2 replies
  • 0 likes
  • 1549 Views
  • 2 replies
  • 0 likes

Problema con suscripción para universitarios

PlanFree/PremiumCountryMéxico Deviceiphone xrOperating SystemiOS My Question or IssueLo que pasa es que yo tenia el plan para universitarios, quería renovarlo, pero al después de mandar la pruebas y me hayan contestado que fue exitosos y ya tengo la ...

  • Visitor
  • Plan Free/Premium Country México   Device iphone xr Operating System iOS    My Question or Issue Lo que pasa es que yo tenia el plan para universitarios, quería renovarlo, p...
  • OneByBoo
  • Roadie
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

cambiar de premium a free

Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo largo..Country SpainDevice(iPhone 8, Samsung Galax...

  • Visitor
  • Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo...
  • OneByBoo
  • Roadie
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Nest Out of Stock

Hi, I have Spotify premium. I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?

  • Casual Listener
  • Hi,   I have Spotify premium.  I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?   
  • Mihail
  • Spotify Legend
  • 1597 Views
  • 8 replies
  • 0 likes
  • 1597 Views
  • 8 replies
  • 0 likes

One time payment for annual subscription plan for students

PlanPremiumCountryIndiaDevice(Samsung)Operating System(Android Oreo) My Question or IssuePlease provide one time payment for annual subscription plans for Students. Rather than paying ₹59 per month, it'd be better to pay it full for a year. As I see ...

  • Regular
  • Plan Premium Country India Device (Samsung) Operating System (Android Oreo)   My Question or Issue Please provide one time payment for annual subscription plans for Students. Rath...
  • OneByBoo
  • Roadie
  • 1457 Views
  • 1 replies
  • 0 likes
  • 1457 Views
  • 1 replies
  • 0 likes

Momo payment vietnam not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 1046 Views
  • 1 replies
  • 0 likes
  • but my plan say still free trial
    I payed my 1 year by momo
  • 1046 Views
  • 1 replies
  • 0 likes

Missclick

Dear Spotify, I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i could pay for my student premium i would be glad. Jakub Hána

  • Newbie
  • Dear Spotify,   I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i c...
  • OneByBoo
  • Roadie
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

unable to start family premium

Hello,We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start the family package. How can we solve this? grThomas

  • Newbie
  • Hello, We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start t...
  • Billy-J
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay for a subscription

Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.

  • Casual Listener
  • Hey!   I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.
  • Ivan
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

PlanPremium - Spotify DuoCountryColombiaOperating System(Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing music ONLINE on 2 devices AT THE SAME TIME.If that's not possible, that plan it's a scam,...

  • Visitor
  •   Plan Premium - Spotify Duo Country Colombia Operating System (Android, Windows 10   My Question or Issue   Why even if I have Spotify duo, I still have issues by playing mu...
  • Ivan
  • Spotify Legend
  • 1803 Views
  • 5 replies
  • 0 likes
  • 1803 Views
  • 5 replies
  • 0 likes

Superuser Contribution Valor errado na cobrança

Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?

  • Visitor
  • Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?  
  • Elena
  • Moderator
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANT USE STUDENT PROMOTION

I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student subscription because It says I have already used the promotion. Cou...

  • Visitor
  •   I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student&nbs...
  • Katerina
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu For Students Not Loggin In

PlanStudent PremiumCountryUSDeviceLAptopOperating SystemWindows My Question or IssueI have a student premium account that is linked to hulu/spotify but when I click on the link under "my services" both of them ask me to login. My spotify login doesn'...

  • Newbie
  • Plan Student Premium Country US Device LAptop Operating System Windows   My Question or Issue I have a student premium account that is linked to hulu/spotify but when I click on the li...
  • Katerina
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Switch Plans

PlanPremium > FreeCountryUSA Device(Samsung Galaxy S8+, Dell Inspiron)Operating System(Android Oreo, Windows 10) My Question or IssueHas anyone ever successfully switched Spotify plans? I used to have Premium and tried to switch to Duo but kept getti...

  • Visitor
  • Plan Premium > Free Country USA   Device (Samsung Galaxy S8+, Dell Inspiron) Operating System (Android Oreo, Windows 10)   My Question or Issue Has anyone ever successful...
  • Mihail
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

combining a single account and a family account

Hi, my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids. How can I add him to my family account and him cancel his subscription without him lossing all his playlists?

  • Visitor
  • Hi,  my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids.  How can I add him to my family account and him cancel his subscriptio...
  • Emilia_8
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

payment

Plan Free/Premium PremiumCountry Finland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment card had to be cancelled and now, as I have my new card, I don't ...

  • Visitor
  • Plan  Free/Premium Premium Country Finland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

PlanPremiumCountryDenmark DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI used to be on a family plan, but moved from Norway to Denmark last month and hence quite the family plan. Intended to upgrade to premium today, and changed my locati...

  • Newbie
  • Plan Premium Country Denmark   Device iPhone 8 Operating System iOS 10   My Question or Issue I used to be on a family plan, but moved from Norway to Denmark last month and hence...
  • Billy-J
  • Spotify Star
  • 2189 Views
  • 1 replies
  • 0 likes
  • 2189 Views
  • 1 replies
  • 0 likes

Could not join duo premium due to previous plan

Hello!I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting error message in Russian saying I should wait for a year ...

  • Visitor
  • Hello! I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting er...
  • Billy-J
  • Spotify Star
  • 1844 Views
  • 1 replies
  • 0 likes
  • Duo
    duo plan
    Family invite
  • 1844 Views
  • 1 replies
  • 0 likes

Spotify cant charge for the service - Argentina

PlanPremiumCountryArgentinaOperating SystemAndroid, Windows, Linux My Question or IssueSpotify says it can{t charge for the service, that theres an error with the debit card. I called to the bank and there is no problem at all. I also have APV and th...

  • Visitor
  • Plan Premium Country Argentina Operating System Android, Windows, Linux   My Question or Issue Spotify says it can{t charge for the service, that theres an error with the debit card. I c...
  • Billy-J
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Re: Error when attempting to redeem Google Nest Mini

PLAN student premium COUNTRYCanadaDeviceApple XS MAXOperating Systemios 14.0My Question or IssueI tried to redeem the free Google Nest Mini, however, every time I go to link my account the message appears: Uh oh, There was a problem.An unexpected err...

  • Visitor
  • PLAN  student premium  COUNTRY Canada Device Apple XS MAX Operating System ios 14.0 My Question or Issue I tried to redeem the free Google Nest Mini, however, every time I go to li...
  • NISES
  • Visitor
  • 1529 Views
  • 5 replies
  • 2 likes
  • 1529 Views
  • 5 replies
  • 2 likes