Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
193755 Views
123 replies
12 likes
- 193755 Views
- 123 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22056 Views
28 replies
4 likes
- 22056 Views
- 28 replies
- 4 likes
Superuser Contribution Cobro doble recibo de Abril 2020 (2 monedas)
Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto imagen de la plataforma bancaria. [snip - Moderator edit] Grac...
Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto ...
Spotify Legend
1518 Views
5 replies
0 likes
- 1518 Views
- 5 replies
- 0 likes
Premium account deactivated
Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook etc. I've always used the same email adress and this is my o...
Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook et...
Spotify Star
503 Views
1 replies
0 likes
- 503 Views
- 1 replies
- 0 likes
Moving to family plan but want to keep Duo playlist
PlanPremiumCountryRussiaDevicetwo laptopsOperating SystemWindows 10 My Question or IssueHi all! My wife and I are now on Duo plan and our Duo playlist is just gorgeous. Another family member is moving to our house this month and I promised him an acc...
Plan Premium Country Russia Device two laptops Operating System Windows 10 My Question or Issue Hi all! My wife and I are now on Duo plan and our Duo playlist is just gorgeous. Anoth...
Spotify Star
381 Views
1 replies
0 likes
- 381 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution No Monthly Subscription
PlanPremium Monthly Subscription Country Poland DevicePCOperating SystemAndroid 10 Windows 10 No Monthly Subscription Option via My PaySafeCard.Yes. There is such a thread, but you haven't done anything with it for a month.Since 2014 I have been buyi...
Plan Premium Monthly Subscription Country Poland Device PC Operating System Android 10 Windows 10 No Monthly Subscription Option via My PaySafeCard...
Spotify Legend
562 Views
1 replies
0 likes
Subscriptions
- 562 Views
- 1 replies
- 0 likes
Superuser Contribution Canceled family subscription and 12 month error
PlanPremium CountryRU DeviceiPhone Operating SystemWindows 10 My Question or IssueI family subscription owner (father). And rearranged Spotify family. Closed my family subscription and say to my wife create family subscription on her account. My son ...
Plan Premium Country RU Device iPhone Operating System Windows 10 My Question or Issue I family subscription owner (father). And rearranged Spotify fami...
Spotify Legend
473 Views
1 replies
0 likes
Subscription
- 473 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium
Hello i try to upgrade to spotify Premium . But i have problem when i try to pay it says : Your payment method and country don't match. In my account it says : Bulgaria When i try to pay with Bulgaria as country it gives me 2 options Debit Card/Paypa...
Hello i try to upgrade to spotify Premium . But i have problem when i try to pay it says : Your payment method and country don't match. In my account it says : Bulgaria When i tr...
Spotify Legend
1286 Views
1 replies
0 likes
- 1286 Views
- 1 replies
- 0 likes
Superuser Contribution Kart değişikliği yaptim ve öğrenciliğimi yeniledim 2 hesaptan para cekilmis.
Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır.PlanÜcretsiz / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonu)İşletim sistemi(iOS 10, Android Ore...
Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır. Plan Ücretsiz / Premium Ülke cihaz (iPhone 8, Samsun...
Moderator
376 Views
1 replies
0 likes
- 376 Views
- 1 replies
- 0 likes
Superuser Contribution Charged overprice
Hi, i got overprice since 2 month ago, im in vietnam so the price for premium is 59,000đ but when charge is 70,000đ. Please check it for me PlanPremiumCountryVietnamDevice(iPhone 6s Plus, Windows)Operating System(iOS 10, Windows 10) My Question or Is...
Hi, i got overprice since 2 month ago, im in vietnam so the price for premium is 59,000đ but when charge is 70,000đ. Please check it for me Plan Premium Country Vietnam Device (iPhone 6s ...
Spotify Legend
521 Views
1 replies
0 likes
- 521 Views
- 1 replies
- 0 likes
Spotify duo = 2 sessions ?!
Why doesn't the duo subscription allow two simultaneous sessions regardless of the account?This restriction only creates problems when using a third party system to listen to the music (sonos, Amazon, Google, ...). Like many others when my wife launc...
Why doesn't the duo subscription allow two simultaneous sessions regardless of the account? This restriction only creates problems when using a third party system to listen to the music (sonos, Amaz...
Casual Listener
2243 Views
5 replies
0 likes
Duo
- 2243 Views
- 5 replies
- 0 likes
Superuser Contribution Why I can't paid by paysafecard?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
775 Views
2 replies
1 likes
Payment
- 775 Views
- 2 replies
- 1 likes
6 month samsung trial does not appear.
Device:Samsung galaxy note 10 plus Plan: 6 month spotify premium The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinstalling, and I tried logging out restarting my phone and logging back in no...
Device:Samsung galaxy note 10 plus Plan: 6 month spotify premium The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinsta...
Spotify Star
509 Views
1 replies
0 likes
- 509 Views
- 1 replies
- 0 likes
single payment
I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?
I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?
Community Legend
1267 Views
1 replies
1 likes
Social & Random
- 1267 Views
- 1 replies
- 1 likes
Superuser Contribution Redeem a gift card: how to select the download option?
I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download. I would like to download some numbers, however, it seems as if I have been given the 1 month Premium su...
I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download. I would like to download some numbers, howe...
Spotify Legend
957 Views
5 replies
0 likes
- 957 Views
- 5 replies
- 0 likes
Solved!! Free account with premium features
PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueGood afternoon. I already have two weeks since the premium account ended and now free functions work like a premium account. Is there something wrong with my account?
Plan Free Country Russia Device PC Operating System Windows 10 My Question or Issue Good afternoon. I already have two weeks since the premium account ended and now free functions wo...
Spotify Star
2119 Views
9 replies
1 likes
Subscriptions
- 2119 Views
- 9 replies
- 1 likes
Solved!!Superuser Contribution Does spotify offer premium as an annual plan? If so, how to I sign-up?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
1323 Views
3 replies
1 likes
- 1323 Views
- 3 replies
- 1 likes
Titual de la cuenta
Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta. Alguien me puede ayudar? La cuenta fue creada desde el inicio con mis datos.
Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta. Alguien me puede ayudar? La cuenta fue creada desde el inicio con m...
Spotify Star
342 Views
1 replies
0 likes
- 342 Views
- 1 replies
- 0 likes
Removed from Premium without check
FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the d...
FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, a...
Spotify Star
399 Views
1 replies
0 likes
- 399 Views
- 1 replies
- 0 likes
Solved!! Duo Premium website
PlanFreeCountryMalaysia Device(Samsung Galaxy Note 9, Windows PC)Operating System(Android 10, Windows 10) My Question or IssueI have a problem for the payment method https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it bring me to mobile p...
Plan Free Country Malaysia Device (Samsung Galaxy Note 9, Windows PC) Operating System (Android 10, Windows 10) My Question or Issue I have a problem for the payment met...
Spotify Star
975 Views
7 replies
0 likes
- 975 Views
- 7 replies
- 0 likes
Wrong website
The duo premium card payment is wrong for the malaysia..this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MYit will bring u to spotify mobile payment not the card paymentbut my friend with the free 1 month trial can pay using card fo...
The duo premium card payment is wrong for the malaysia.. this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it will bring u to spotify mobile payment not the card payment b...
Spotify Star
408 Views
1 replies
1 likes
Premium
- 408 Views
- 1 replies
- 1 likes
Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı
SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...
SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...
Moderator
594 Views
2 replies
0 likes
Mobile
Subscription
- 594 Views
- 2 replies
- 0 likes