Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
crazzzychel
Casual Listener
89173 Views
54 replies
5 likes

89173 Views
54 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11200 Views
24 replies
2 likes

11200 Views
24 replies
2 likes

Superuser Contribution Spotify Student account no longer linking to Hulu

My Question or Issue I used to be able to access Hulu with my Spotify account, but now when I attempt to go to Hulu, Hulu requires me to set up a new Hulu Account.

bkev63fb5a26svd
Visitor
My Question or Issue I used to be able to access Hulu with my Spotify account, but now when I attempt to go to Hulu, Hulu requires me to set up a new Hulu Account.
2020-05-27 2:45:44 AM
2020-06-01 11:28:13 AM
Elena
Moderator
280 Views
1 replies
0 likes

280 Views
1 replies
0 likes

Superuser Contribution Hulu isn't working anymore

So I recently updated my payment methods, anyways I tried to hop in Hulu and I noticed I was logged out, tried to sign in but I didn't have a plan, which didn't seem right because I had Hulu through Spotify and when I went to check on connected apps ...

Christianq_13
Visitor
So I recently updated my payment methods, anyways I tried to hop in Hulu and I noticed I was logged out, tried to sign in but I didn't have a plan, which didn't seem right because I had Hulu through ...
2020-05-21 11:21:50 PM
2020-06-01 11:21:58 AM
Elena
Moderator
446 Views
2 replies
0 likes

446 Views
2 replies
0 likes

I have Spotify Free but am still able to skip any song and don't have ads

I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I don't have ads. Is this a glitch or a new feature?...

user-removed
Visitor
I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I...
2020-05-29 11:01:54 PM
2020-05-31 11:22:05 PM
Emilia_8
Community Legend
3782 Views
3 replies
0 likes
Glitch
spotify free

3782 Views
3 replies
0 likes

Payment Failed - card is definitely correct

PlanStudent PremiumCountryCanadaDeviceLaptop computer, iphoneOperating SystemWindows 10, Apple My Question or IssueI suddenly got a message that my payment failed, but I know that I have money in my account and the card is absolutely correct. I've re...

Alexandria96
Visitor
Plan Student Premium Country Canada Device Laptop computer, iphone Operating System Windows 10, Apple My Question or Issue I suddenly got a message that my payment failed, but I know...
2020-05-29 2:48:58 AM
2020-05-31 10:32:48 PM
MauriceMV
Spotify Star
302 Views
1 replies
0 likes

302 Views
1 replies
0 likes

Superuser Contribution TRIAL 3 MONTH SUBSCRIPTIONS IS NOT WHAT SPOTIFY SAY!

Enter with the 3-month trial promotion to know how the Spotify premium plan works and if I liked to continue, one of the reasons is to avoid advertising and ads, but to my surprise they follow the same advertising and ads, I don't see the difference ...

soryoke
Visitor
...bsp; Ingrese con la promoción de 3 meses de prueba para conocer como funciona el plan premium de Spotify y si me gustaba continuar, una de las razones es para evitar publicidad y anuncios, pero p...
2020-05-29 11:00:12 PM
2020-05-31 10:56:58 AM
Elena
Moderator
274 Views
1 replies
0 likes

274 Views
1 replies
0 likes

My premium stopped

3 months free trialFree/Premiumoaxaca Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, motorola e5 play)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium randomly stopped and it says that my plan is the 3...

IlyAaron
Regular
3 months free trial Free/Premium oaxaca Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, motorola e5 play) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...
2020-05-31 6:06:27 AM
2020-05-31 7:20:10 AM
Billy-J
Spotify Star
604 Views
9 replies
0 likes

604 Views
9 replies
0 likes

Premium promo gets stuck upon payment

PlanFree trying to move to premiumCountryEgyptDeviceMacBook Pro 2019Operating SystemMac OS X Catalina, Chrome/ Safari, tried both in normal and private browsing When prompted to enter my credit card number and press proceed, it just keeps loading for...

azahran13
Casual Listener
Plan Free trying to move to premium Country Egypt Device MacBook Pro 2019 Operating System Mac OS X Catalina, Chrome/ Safari, tried both in normal and private browsing When pr...
2020-05-26 3:12:34 AM
2020-05-31 6:32:36 AM
Billy-J
Spotify Star
355 Views
3 replies
0 likes

355 Views
3 replies
0 likes

Superuser Contribution Payment Failed

PlanPremiumCountryUSA DeviceiPhone 7Operating System My Question or IssueMy automatic subscription payment failed this morning, and trying to update the payment details is not working. I either get the error message saying that something is wrong (at...

azazel_o
Casual Listener
Plan Premium Country USA Device iPhone 7 Operating System My Question or Issue My automatic subscription payment failed this morning, and trying to update the payment details ...
2020-05-28 2:52:18 PM
2020-05-30 3:28:16 PM
azazel_o
Casual Listener
501 Views
2 replies
0 likes

501 Views
2 replies
0 likes

Which account is linked to my credit card?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy credit card gets charged for a premium sub, but none of my accounts that I know of is gett...

minutiae
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My cred...
2020-05-30 9:36:19 AM
2020-05-30 12:33:41 PM
Emilia_8
Community Legend
1354 Views
1 replies
0 likes

1354 Views
1 replies
0 likes

Solved!! My dad has spotify free but can skip everything

My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...

Molmck
Casual Listener
My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why ...
2020-05-30 11:12:07 AM
2020-05-30 12:24:42 PM
Emilia_8
Community Legend
534 Views
1 replies
0 likes
Free
Glitch
Premium

534 Views
1 replies
0 likes

Cant use Hulu on different devices

Plan: Student + hulu and showtimeFree/Premium: premiumCountry: usa Device(iPhone 11 max pro) My Question or Issue I got my plan back in fall of 2018 and activated my Hulu subscription on my Macbook to my amazon fire stick. I was never given any accou...

ughscott
Newbie
Plan: Student + hulu and showtime Free/Premium: premium Country: usa Device (iPhone 11 max pro) My Question or Issue I got my plan back in fall of 2018 and activ...
2020-05-29 2:00:42 AM
2020-05-30 4:43:58 AM
Billy-J
Spotify Star
603 Views
1 replies
0 likes
Account
Premium
Subscription

603 Views
1 replies
0 likes

Superuser Contribution Mobil Ödeme İptali ve Para İadesi

PlanPremiumCountryTürkiye/İstanbulDeviceiPhone 6s PlusOperating SystemiOS 12 My Question or Issue Premium üyeliğimi iptal etmeyi unuttum ve otomatik para çekildi. Ödemeyi faturalı hattım üzerinden yaptım.18.11.2018 tarihinde (bugün) ödeme alındı.Bunu...

belzebuth13
Newbie
Plan Premium Country Türkiye/İstanbul Device iPhone 6s Plus Operating System iOS 12 My Question or Issue Premium üyeliğimi iptal etmeyi unuttum ve otomatik para çekildi. Ödemey...
2018-10-18 8:07:17 AM
2020-05-29 9:41:11 PM
Nazım1_
Visitor
5544 Views
3 replies
0 likes

5544 Views
3 replies
0 likes

Je n’arrive pas à faire fonctionner ma carte cadeau Spotify, le code ne marche pas

Que dois je faire ? j’ai acheté cette carte dans un magasin et le magasin ne veut pas me rembourser... j’aimerai bien qu’on m’aide un peu ! merci et j’espère avoir une réponse hihi

user-removed
Visitor
Que dois je faire ? j’ai acheté cette carte dans un magasin et le magasin ne veut pas me rembourser... j’aimerai bien qu’on m’aide un peu ! merci et j’espère avoir une réponse hihi
2020-05-28 12:45:28 AM
2020-05-29 5:38:47 PM
Billy-J
Spotify Star
809 Views
3 replies
0 likes

809 Views
3 replies
0 likes

Solved!! Unable to log into my spotify premium account.

PlanPremiumCountryIndiaDeviceSamsung A50/ Desktop PCOperating SystemAndroid Q/Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have purchased my spotify premium today and it has not been activated. I am still on free accou...

Screenshot_20200528-130948_Google Pay.jpg

Lahirisujay
Casual Listener
Plan Premium Country India Device Samsung A50/ Desktop PC Operating System Android Q/Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have purch...
2020-05-28 9:46:25 AM
2020-05-29 5:35:17 PM
Billy-J
Spotify Star
668 Views
5 replies
0 likes

668 Views
5 replies
0 likes

Australian bank card refused

Based in China, I'm trying to pay my account with a new card, I have an Australian debit card but it's still not accepted, error message "something went wrong"

Zai25
Casual Listener
Based in China, I'm trying to pay my account with a new card, I have an Australian debit card but it's still not accepted, error message "something went wrong"
2020-05-29 3:22:53 AM
2020-05-29 5:28:57 PM
Billy-J
Spotify Star
462 Views
3 replies
0 likes
hina

462 Views
3 replies
0 likes

Can you help me?

Hello Guys I have a problem,I used a free trial befor and canceled it, so now I want to get Premium subscription again, but everytime I want to purchase there comes to error. What should I do?

Burbuliukas
Visitor
Hello Guys I have a problem, I used a free trial befor and canceled it, so now I want to get Premium subscription again, but everytime I want to purchase there comes to error. What should I do?
2020-05-29 11:22:35 AM
2020-05-29 5:22:24 PM
Billy-J
Spotify Star
620 Views
1 replies
0 likes

620 Views
1 replies
0 likes

Superuser Contribution Money got deducted from bank account but no premium access.

PlanPremium (student 59 rupees) CountryIndiaDeviceRedmi Note 8 proOperating SystemAndroid 10My Question or IssueMoney got deducted from bank account but no premium access. Till now I don't get any refund. Please check this ASAP. The money was sent to...

Vardhan
Casual Listener
Plan Premium (student 59 rupees) Country India Device Redmi Note 8 pro Operating System Android 10 My Question or Issue Money got deducted from bank account but no premium access. Till...
2020-04-03 4:02:20 AM
2020-05-29 11:09:08 AM
manan_7
Newbie
1560 Views
5 replies
1 likes
Debited
refund now

1560 Views
5 replies
1 likes

Can't sign up for Premium Duo

PlanHad Free, want to sign up for Duo. CountryCanadaDeviceWindow laptopOperating System Windows 10 My Question or IssueEntered my cc info correctly and keep getting an error "Something went wrong. Try again"

vanvliet3669
Visitor
Plan Had Free, want to sign up for Duo. Country Canada Device Window laptop Operating System Windows 10 My Question or Issue Entered my cc info correctly and keep get...
2020-05-29 2:44:03 AM
2020-05-29 3:12:15 AM
Billy-J
Spotify Star
969 Views
1 replies
1 likes
Premium

969 Views
1 replies
1 likes

Solved!!Superuser Contribution No payment methods are being accepted

PlanPremium DuoCountryCanadaDevice2018 Lenovo PC, Samsung Galaxy S8Operating SystemWindows 10, Android 8 My Question or IssueI'm getting the "something went wrong" error when I try to start a premium duo trial. I have had this account for a while but...

ab1985
Casual Listener
Plan Premium Duo Country Canada Device 2018 Lenovo PC, Samsung Galaxy S8 Operating System Windows 10, Android 8 My Question or Issue I'm getting the "something went wrong" error when...
2020-05-28 3:58:33 AM
2020-05-28 6:19:02 PM
ab1985
Casual Listener
604 Views
5 replies
0 likes

604 Views
5 replies
0 likes

Superuser Contribution Facturer deux fois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDepuis 2018 je recois tous les 16 et 24 du mois le même message. Porquoi je suis debité deux ...

92sfpatricia
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Depuis ...
2020-05-28 11:25:38 AM
2020-05-28 3:43:28 PM
Xenia
Moderator
314 Views
1 replies
0 likes
Account

314 Views
1 replies
0 likes

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