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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61439 Views
  • 25 replies
  • 5 likes
  • 61439 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36661 Views
  • 19 replies
  • 2 likes
  • 36661 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27975 Views
  • 16 replies
  • 3 likes
  • 27975 Views
  • 16 replies
  • 3 likes

Unwanted switch from yearly to monthly without notice

I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this. Could somebody...

  • Casual Listener
  • I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any noti...
  • Maxim
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Subscription charged wrongly
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivated Facebook account tied to Spotify

My Question or Issue My old Facebook account was deactivated and is tied to my Spotify account. I cannot access it as my profile is a series of numbers. How do I access my account if I can't access it through my old Facebook?

  • Casual Listener
  • My Question or Issue   My old Facebook account was deactivated and is tied to my Spotify account. I cannot access it as my profile is a series of numbers. How do I access my account if I can't...
  • Guido
  • Spotify Legend
  • 748 Views
  • 5 replies
  • 0 likes
  • 748 Views
  • 5 replies
  • 0 likes

Card being replaced, can’t pay for premium

PlanPremiumCountryAustralia My Question or Issue My card was stolen and is currently locked while I wait for my new one to arrive, but this means I am behind on a payment for premium as Spotify can no longer take payments automatically from the old c...

  • Casual Listener
  • Plan Premium Country Australia    My Question or Issue  My card was stolen and is currently locked while I wait for my new one to arrive, but this means I am behind on a payment ...
  • Maxim
  • Spotify Star
  • 300 Views
  • 5 replies
  • 0 likes
  • 300 Views
  • 5 replies
  • 0 likes

cancelling three month subscription early via itunes

i have a 3 month subscription that i want to cancel early. on my pc it's the basic free one, but on my ipad/iphone it's premium. i have been trying for over an hour to try and cancel it but can't seem to find a way. it's a bit concerning that spotify...

  • Newbie
  •   i have a 3 month subscription that i want to cancel early. on my pc it's the basic free one, but on my ipad/iphone it's premium. i have been trying for over an hour to try and cancel it but c...
  • Bittencourt
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged regular premium price but verified as student? (SOLUTION)

If Spotify has been charging you the full premium subscription price, but you are verified as a student this is the solution I found to fix this:+ go to www.spotify.com/us/+ log in+ click "profile" drop down+ click account+ in "account overview" on t...

  • Casual Listener
  • If Spotify has been charging you the full premium subscription price, but you are verified as a student this is the solution I found to fix this: + go to www.spotify.com/us/ + log in + click ...
  • Guido
  • Spotify Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How do I find my old purchased songs?

I don't use Spotify so much anymore so I hadn't noticed that you cannot buy songs any longer (apparantly this feature was removed end of 2012). But I did buy one or two back when it was possible and it appears I have not saved them to my computer so ...

  • Casual Listener
  • I don't use Spotify so much anymore so I hadn't noticed that you cannot buy songs any longer (apparantly this feature was removed end of 2012). But I did buy one or two back when it was possible and ...
  • Katerina
  • Spotify Legend
  • 1610 Views
  • 4 replies
  • 0 likes
  • 1610 Views
  • 4 replies
  • 0 likes

Solved!! Premium states MYR14.90/month by credit card but charged MYR 22.40/month

PlanPremiumCountryMalaysia DeviceHuawei Mate 9Operating SystemAndroid My Question or IssueHi Spotify community, I was browsing through the website and i realized that the monthly fee is only RM14.90/month if i were to pay by credit card which is the ...

  • Casual Listener
  • Plan Premium Country Malaysia  Device Huawei Mate 9 Operating System Android   My Question or Issue Hi Spotify community, I was browsing through the website and i realized that th...
  • adzlan89
  • Casual Listener
  • 235 Views
  • 2 replies
  • 1 likes
  • 235 Views
  • 2 replies
  • 1 likes

Suscribicion Premiun

Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de credito. Me ayudan por favor.

  • Newbie
  • Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

unable to invite new family members

PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or Issue I am subscribed to premium for family, but I am unable to invite or edit my family members. I do not have an invite button

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 8 Operating System Windows 10   My Question or Issue  I am subscribed to premium for family, but I am unable to invite or edit my...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify on Stage Thailand

Hi,I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing happened? Thank you.

  • Newbie
  • Hi, I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing h...
  • Billy-J
  • Spotify Star
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Want to cancel my sub,

PlanPremiumCountry GermanyDeviceIphone SEOperating Systemwin10, latest IOS on Iphone My Question or Issue Forgot username and password , want to cancel my sub, got the last payments screenshoted. thanks in advance

  • Newbie
  • Plan Premium Country  Germany Device Iphone SE Operating System win10, latest IOS on Iphone   My Question or Issue  Forgot username and password , want to cancel my sub, got ...
  • Brunelicia
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Unable to play songs from one artist on any platform

PlanPremiumCountry United KingdomDeviceWindows PC / Huawei Y6Operating SystemWindows 10 / Android 8.0 (Oreo); EMUI 8 My Question or Issue When ever I try to play any song from the artist disturbed on any device while connected to the internet/wifi I ...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device Windows PC / Huawei Y6 Operating System Windows 10 /  Android 8.0 (Oreo); EMUI 8   My Question or Issue  When ever I try to ...
  • Lucas-96
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Payment for premium

PlanPremiumCountry SwedenDevice(iPhone XS Max)Operating System(iOS 12.1.3) My Question or Issue So the issue is that I got an email a couple a days ago where it stands ”Failed Payment” though I already have been charged for premium this month

  • Newbie
  • Plan Premium Country  Sweden Device (iPhone XS Max) Operating System (iOS 12.1.3)   My Question or Issue  So the issue is that I got an email a couple a days ago where it sta...
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

3 months of premium for €9,99

PlanFreeCountryItalyDeviceiPhone XS, iMac 21.5 4KOperating SystemiOS 12.1.3, macOS 10.14.3 My Question or IssueGood afternoon.Some months ago Spotify emailed me an offer (3 months of premium for €9,99) but I didn't accepted. Now I want to become a Pr...

  • Newbie
  • Plan Free Country Italy Device iPhone XS, iMac 21.5 4K Operating System iOS 12.1.3, macOS 10.14.3   My Question or Issue Good afternoon. Some months ago Spotify emailed me an off...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Premium trial account not showing as premium on device apps

PlanPremiumCountry Device Samsung Galaxy 7, Galaxy Tab AOperating System Android Oreo My Question or Issue I had free account, then with my phone upgraded to premium trial. recevied email receipt with username info. this user name is not showing on m...

  • Casual Listener
  • Plan Premium Country   Device  Samsung Galaxy 7, Galaxy Tab A Operating System  Android Oreo   My Question or Issue  I had free account, then with my phone upg...
  • Char19
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Cancelar pagos desconocidos

Hola!Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses. Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67).No sé a qué usuario corresponden esos pagos pero necesito cancelarlos, dejar de pagar esos planes que...

  • Newbie
  • Hola! Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses.   Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67). No sé a qué usuario corresponden esos...
  • Brunelicia
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Me cobran por servicio que no tengo

Hola me están cobrando U$S 2,70 hace dos meses pero tengo spotify gratis. ¿Cómo hago para dejar de recibir ese cobro?P / no poseo otra cuenta, ya me aseguré.Gracias.

  • Visitor
  • Hola me están cobrando U$S 2,70 hace dos meses pero tengo spotify gratis. ¿Cómo hago para dejar de recibir ese cobro? P / 😧 no poseo otra cuenta, ya me aseguré. Gracias.  
  • Brunelicia
  • Community Legend
  • 284 Views
  • 4 replies
  • 0 likes
  • 284 Views
  • 4 replies
  • 0 likes

Premium package subscription double charged before expiry

PlanPremiumCountry MalaysiaDeviceSamsung S8Operating SystemAndroid My Question or IssueI'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 months for RM2. My subscription expiration is Feb 21, 2019. However, on Feb 1, 2019 s...

  • Casual Listener
  • Plan Premium Country  Malaysia Device Samsung S8 Operating System Android   My Question or Issue I'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 mont...
  • Brunelicia
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Need to cancel premium

So i am paying for an account that i know nothing about. Name, email etc.how do i cancel that without any information. i only have a receipt from my bank.

  • Visitor
  • So i am paying for an account that i know nothing about. Name, email etc. how do i cancel that without any information. i only have a receipt from my bank.  
  • TheUninvited
  • Casual Listener
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Phone bill been charged as well as my bank account??

I’ve been paying £9.99 a month through my bank account but I’ve just found out that Spotify is also charging my mobile phone contract?? I’ve ONLY been useing Spotify via WiFi!! Can anyone explain plz.. Annie

  • Newbie
  • I’ve been paying £9.99 a month through my bank account but I’ve just found out that Spotify is also charging my mobile phone contract?? I’ve ONLY been useing Spotify via WiFi!! Can anyone explain plz...
  • OneByBoo
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes