Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
3 weeks ago
31cbjsu37dejcx2thbty
Visitor
184664 Views
116 replies
12 likes

184664 Views
116 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
TiBlack
Newbie
20987 Views
28 replies
4 likes

20987 Views
28 replies
4 likes

Superuser Contribution Charge in Dollar, not EUR

PlanFree/PremiumCountryCroatiaDeviceSamsungOperating SystemAndroid My Question or IssueIm having the free account for one month and then I will be automatically changed to Premium. I will be charged 8EUR but I want to be charged in USD. I have a Revo...

Exlex
Casual Listener
Plan Free/Premium Country Croatia Device Samsung Operating System Android My Question or Issue Im having the free account for one month and then I will be automatically changed to Pr...
2020-08-14 10:08:18 AM
2020-10-08 10:48:52 AM
Elena
Moderator
1668 Views
4 replies
0 likes

1668 Views
4 replies
0 likes

Student account not available

My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used this offer“ („du hast dieses gutschein schon verwendet...

godlinn
Visitor
My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used thi...
2020-10-07 10:36:07 PM
2020-10-07 11:45:54 PM
Billy-J
Spotify Star
546 Views
1 replies
0 likes

546 Views
1 replies
0 likes

Samsung and 6 Months Free Premium Issues

I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to redeem." However, when I open Spotify I was already lo...

zsparkman
Visitor
I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to red...
2020-10-07 10:22:16 PM
2020-10-07 11:45:04 PM
Billy-J
Spotify Star
885 Views
1 replies
0 likes

885 Views
1 replies
0 likes

Free trial

PlanFree/PremiumCountryUruguayDeviceComputerOperating SystemMac My Question or IssueHola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi tarjeta. Despues me di cuenta que me habia registrado bajo un correo electrón...

LoLo0
Newbie
Plan Free/Premium Country Uruguay Device Computer Operating System Mac My Question or Issue Hola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi t...
2020-10-07 9:22:27 PM
2020-10-07 11:42:41 PM
Billy-J
Spotify Star
640 Views
1 replies
0 likes
Problema con tarjetas y plan de prueba

640 Views
1 replies
0 likes

How do I cancel my student premium subscription?

I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Help menu as well as in the Community but my account page is no...

madyoda27
Casual Listener
I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Hel...
2020-10-07 8:38:11 PM
2020-10-07 11:40:38 PM
Billy-J
Spotify Star
739 Views
1 replies
0 likes

739 Views
1 replies
0 likes

Cant be premium

I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay.i was never a premium user befor and i was not part of another free plan, plus, my ...

Mai1881
Casual Listener
I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay. i was never a premium user bef...
2020-10-06 12:25:17 AM
2020-10-07 9:10:58 PM
Billy-J
Spotify Star
967 Views
5 replies
0 likes

967 Views
5 replies
0 likes

Superuser Contribution Switching from Premium to Premium Duo

Plan: PremiumCountry: USA DeviceiOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says it will continue until 09/14/2020 when the billing cycle ends, but then when I try to ...

lduboust
Newbie
Plan: Premium Country: USA Device iOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says ...
2020-09-08 5:44:35 AM
2020-10-07 6:10:12 PM
Elena
Moderator
1059 Views
1 replies
0 likes

1059 Views
1 replies
0 likes

Superuser Contribution Premium

Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it,...

Krenar
Visitor
Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that th...
2020-09-08 3:10:50 AM
2020-10-07 6:03:58 PM
Elena
Moderator
850 Views
1 replies
0 likes

850 Views
1 replies
0 likes

Superuser Contribution not letting me get premium

i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signed out and in etc. it's no issue with my card becaus...

brianwillery
Visitor
i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signe...
2020-09-07 8:20:37 PM
2020-10-07 5:38:57 PM
Elena
Moderator
546 Views
1 replies
0 likes

546 Views
1 replies
0 likes

Charged for premium. Not getting premium. No Option to Cancel

PlanFreeCountryUKDeviceiPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a premium account even after being charged. can take a screenshot or somet...

fahim144
Visitor
Plan Free Country UK Device iPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a pr...
2020-10-06 7:30:01 PM
2020-10-07 3:01:33 PM
OneByBoo
Roadie
655 Views
1 replies
0 likes

655 Views
1 replies
0 likes

Superuser Contribution I have ordered a premium, but i am not able to listen some tracks anyway. Why?

PlanPremiumCountryRussiaDevicePC. Web browserOperating SystemWindows 10,etc. My Question or IssueDear all,I have ordered a premium, but i am not able to listen some tracks anyway. Why? DK Rocks - Again https://open.spotify.com/album/3i2FwvD9OR5MEPlC9...

artem87
Visitor
Plan Premium Country Russia Device PC. Web browser Operating System Windows 10,etc. My Question or Issue Dear all, I have ordered a premium, but i am not able to listen some tracks ...
2020-08-22 4:04:27 PM
2020-10-07 2:07:21 PM
Mihail
Spotify Legend
1034 Views
3 replies
0 likes

1034 Views
3 replies
0 likes

I had premium, but i cancelled my subscripton. If I resubscribe, will spotify remember my music?

PlanFree/PremiumDenmark DeviceIphone 11, Macbook ProOperating SystemiOS 14, MacOs Catalina My Question or IssueI used to have premium, but I cancelled my subscription a few months ago. If I subscribe to spotify premium again, will my music still be t...

silaerogultrr
Visitor
Plan Free/Premium Denmark Device Iphone 11, Macbook Pro Operating System iOS 14, MacOs Catalina My Question or Issue I used to have premium, but I cancelled my subscription a ...
2020-10-06 6:33:35 PM
2020-10-07 7:45:32 AM
Billy-J
Spotify Star
1993 Views
1 replies
0 likes

1993 Views
1 replies
0 likes

switch to premium DUO with 2 existing (premium) accounts

Hello, me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us some serious money

anne0712
Newbie
Hello, me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us...
2020-10-06 8:46:47 PM
2020-10-07 7:43:59 AM
Billy-J
Spotify Star
3310 Views
1 replies
0 likes

3310 Views
1 replies
0 likes

Spotify Premium for Samsung 6 months free trial problems

PlanSpotify Premium for Samsung 6 months free trialCountryItalyDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueI wanted to use the 6 months free trial of spotify premium for Samsung, but when I put the credit card information (...

samum10
Casual Listener
Plan Spotify Premium for Samsung 6 months free trial Country Italy Device Samsung Galaxy A51 Operating System Android 10 My Question or Issue I wanted to use the 6 months free trial ...
2020-10-03 7:10:54 PM
2020-10-07 6:43:50 AM
Nemat
Visitor
1764 Views
4 replies
0 likes

1764 Views
4 replies
0 likes

Premium subscription from Vodaphone, upgrade to Family??

Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop me having to listen to bopbopbop !!!! Can I just upg...

z9fs59sbucp6kdn
Visitor
Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop m...
2020-10-06 10:37:09 AM
2020-10-06 11:30:02 AM
Maxim
Spotify Star
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

Cannot join my girlfriend's Duo playlist due to "technical issues"

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S8 and Desktop Google ChromeOperating SystemAndroid Oreo My Question or IssueMy girlfriend purchased a Premium Duo plan and invited me to join the Duo plan. I was able to join the plan but I cannot joi...

w_phillips
Casual Listener
Plan Premium Duo Country Canada Device Samsung Galaxy S8 and Desktop Google Chrome Operating System Android Oreo My Question or Issue My girlfriend purchased a Premium Duo plan ...
2020-09-21 1:52:29 AM
2020-10-06 8:57:48 AM
Maxim
Spotify Star
1704 Views
3 replies
0 likes

1704 Views
3 replies
0 likes

Solved!! Account Hacked and payment plan changed

HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan back but unfortunately I was already charged for the f...

TheBackwardsDog
Visitor
HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan bac...
2020-10-06 5:41:03 AM
2020-10-06 5:46:46 AM
Billy-J
Spotify Star
655 Views
1 replies
0 likes
Chaged
Payment
Stolen

655 Views
1 replies
0 likes

I am being charged for having a free account. I DO NOT have any other accounts

PlanFree/PremiumCountryIndiaDeviceSamsung A5 (2016)Operating SystemAndroid Oreo Issue:I had taken a 3 month free trial version with no ads. At the end of 3 months, I logged-in to my Spotify account. However, I could not cancel my subscription since i...

Aadish_Meghani
Visitor
Plan Free/Premium Country India Device Samsung A5 (2016) Operating System Android Oreo Issue: I had taken a 3 month free trial version with no ads. At the end of 3 month...
2020-10-06 5:40:00 AM
2020-10-06 5:45:30 AM
Billy-J
Spotify Star
348 Views
1 replies
0 likes

348 Views
1 replies
0 likes

Solved!! How to switch my account from Premium Family to Duo

I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my Account page. When I click "Change Plan," the only o...

caitlinp1
Casual Listener
I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my A...
2020-10-05 12:19:05 AM
2020-10-06 5:38:07 AM
Billy-J
Spotify Star
1402 Views
3 replies
0 likes

1402 Views
3 replies
0 likes

premium duo

PlanPremiumCountrynetherlandsDeviceiphone/laptopOperating SystemIOS 14/Windows 10 My Question or Issuei paid for spotify premium duo but my duo isnt/cant be activated.my account is stil on a free plan

succmycock
Visitor
Plan Premium Country netherlands Device iphone/laptop Operating System IOS 14/Windows 10 My Question or Issue i paid for spotify premium duo but my duo isnt/cant be activated. my ac...
2020-10-05 3:25:35 PM
2020-10-06 5:02:43 AM
Billy-J
Spotify Star
462 Views
1 replies
0 likes
Duo

462 Views
1 replies
0 likes

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