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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48656 Views
  • 21 replies
  • 4 likes
  • 48656 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30368 Views
  • 19 replies
  • 2 likes
  • 30368 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20993 Views
  • 6 replies
  • 1 likes
  • 20993 Views
  • 6 replies
  • 1 likes

Solved!! Payment failed.

Planfamily subscribshonCountry BulgariaDeviceIPhone XOperating SystemWindows 10 My Question or Issue Hi, I have an issue regarding the payment method for the family subscribshon. I have been using the family sub. for a few months, up until last month...

  • Casual Listener
  •   Plan family  subscribshon Country  Bulgaria Device IPhone X Operating System Windows 10   My Question or Issue  Hi, I have an issue regarding the payment meth...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 6 replies
  • 0 likes
  • 377 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium

My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How can this be rectified?

  • Casual Listener
  • My Question or Issue   Hi,    I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How ...
  • Guido
  • Spotify Legend
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify premium reactivation

I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them? Also, if I decide to reactivate my premium membership in the future, will I find in my account the ...

  • Casual Listener
  • I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them?  Also, if I decide to reactivate my premiu...
  • Peter
  • Spotify Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Subs for Pensioners

Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70.ps ... learn CEROC ... it will keep you fit and active like me.

  • Casual Listener
  • Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70. ps  ... learn CEROC ... it will keep you fit and active like ...
  • Peter
  • Spotify Legend
  • 764 Views
  • 3 replies
  • 1 likes
  • 764 Views
  • 3 replies
  • 1 likes

Made to change date on gift card

I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now?

  • Casual Listener
  • I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now? 
  • Billy-J
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanPremiumCountry IsraelDeviceGalaxy J5Operating SystemAndroid Oreo My Question or Issue I want to cancel my premium account but have been unable to. I don't know my username or password and I also tried looking for spotify files on my phone but can...

  • Casual Listener
  • Plan Premium Country  Israel Device Galaxy J5 Operating System Android Oreo   My Question or Issue  I want to cancel my premium account but have been unable to.  I ...
  • Billy-J
  • Spotify Star
  • 211 Views
  • 4 replies
  • 0 likes
  • 211 Views
  • 4 replies
  • 0 likes

Being charged twice through paypal on different accounts

Hi there,I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify account. All good so far. However, I noticed I have been charged on a...

  • Newbie
  •   Hi there, I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify accoun...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Credicard number change

PlanPremiumCountry BrazilDeviceiPhone XOperating SystemIOS 12.1 My Question or Issue Just changed credicard number and was charged R$10.00 (around US$2.50). Is it right ? why ?

  • Newbie
  •   Plan Premium Country  Brazil Device iPhone X Operating System IOS 12.1   My Question or Issue  Just changed credicard number and was charged R$10.00 (around US$2.50)....
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamenti NON dovuti su account FREE

-Piano gratuito-Nazione Italia -Dispositivo Samsung 7 edge-Sistema operativo Android La mia domanda o problema:Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 account GRATIS.-cirogatto era Premium, ma da Aprile 2018 è stato disdetto e t...

  • Newbie
  • -Piano gratuito -Nazione Italia  -Dispositivo Samsung 7 edge -Sistema operativo Android  La mia domanda o problema: Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 a...
  • Guido
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to family plan - how to

PlanPremium - promotion in Thailand (13THB for the first 3 months)CountryThailandDeviceiPhone SE, Mac book airOperating SystemiOS11.4.1 My Question or IssueHi, I have subscribed to Spotify premium for 3 months. The promo will be done on Sep 29.Howeve...

  • Casual Listener
  •   Plan Premium - promotion in Thailand (13THB for the first 3 months) Country Thailand Device iPhone SE, Mac book air Operating System iOS11.4.1   My Question or Issue Hi, &nbsp...
  • Jose_M
  • Spotify Star
  • 699 Views
  • 3 replies
  • 1 likes
  • 699 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mensagem de erro

Boa tarde, Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a emissao do boleto.

  • Newbie
  • Boa tarde,   Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a...
  • Guido
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying through PayPal

PlanPremiumCountry PhilipinesDeviceHp Notebook / Google PixelOperating SystemWin 10 & Android My Question or Issue I'm trying to pay for premium subscription through paypal, but all i get is message "We’re sorry. We weren’t able to complete your paym...

  • Casual Listener
  • Plan Premium Country  Philipines Device Hp Notebook / Google Pixel Operating System Win 10 & Android   My Question or Issue  I'm trying to pay for premium subscription th...
  • Guido
  • Spotify Legend
  • 2918 Views
  • 5 replies
  • 0 likes
  • 2918 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't sign up for premium

PlanFreeCountryUSA DeviceChrome book HP, Samsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to get a premium account. I have an american express, and even though I type everything in correctly, i...

  • Casual Listener
  • Plan Free Country USA  Device Chrome book HP, Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't seem to get a premium ...
  • Guido
  • Spotify Legend
  • 288 Views
  • 5 replies
  • 0 likes
  • 288 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changed phone and doesn’t recognize my premium account

PlanPremiumCountrychile Device(iPhone 8Operating SystemiOS 8 My Question or Issue I just changed from android to iPhone and I don’t have access to my premium account which is still being charged!!!

  • Casual Listener
  • Plan Premium Country chile   Device (iPhone 8 Operating System iOS 8   My Question or Issue  I just changed from android to iPhone and I don’t have access to my premium acco...
  • Guido
  • Spotify Legend
  • 336 Views
  • 5 replies
  • 1 likes
  • 336 Views
  • 5 replies
  • 1 likes

Superuser Contribution Find friends throught number or make them put in their name in general

I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like this should be just as easy as finding somone on social ...

  • Newbie
  • I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true.  I feel like...
  • Peter
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 1 likes
  • 353 Views
  • 1 replies
  • 1 likes

Solved!! Family to Premium issue (also redeemed codes)

PlanFamilyCountry Italy My Question or IssueI'm trying to end my Family subscription and get the usual Premium.I downgraded from Family to Premium and had to wait for the month to end in order to get all the procedure done. I should now have my Premi...

  • Visitor
  • Plan Family Country  Italy   My Question or Issue I'm trying to end my Family subscription and get the usual Premium. I downgraded from Family to Premium and had to wait for the mont...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Connecting existing spotify account with Starbucks Partner application?

My Question or Issue I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and clicked "Get Premium". Upon which I log in via facebook, and I clic...

  • Newbie
  •   My Question or Issue  I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and c...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

South Africa Payment Issue

I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps, gone incognito, changed country, I have done EVERY...

  • Casual Listener
  • I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps,...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Student Discount but Charged for Full Premium

Free/Premium: Premium for Students Country: Australia My Question or Issue:Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the past year, however, I was charged $11.99 this month and when I change my plan...

  • Newbie
  •   Free/Premium: Premium for Students  Country: Australia   My Question or Issue: Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the ...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Payment
    student discount
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Env: prod