Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 13016 Views
- 6 replies
- 0 likes
- 13016 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1293 Views
- 19 replies
- 1 likes
- 1293 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47206 Views
- 20 replies
- 3 likes
- 47206 Views
- 20 replies
- 3 likes
Premium free month problems
My Question or IssueJust registered to Premium Free month -I was CHARGED and on top of it, I'm still marked as FREE user and I can't seem to be able to change it.Very frustrating!!! PlanFree/PremiumCountryCanadaDeviceSamsung S8
- My Question or Issue Just registered to Premium Free month - I was CHARGED and on top of it, I'm still marked as FREE user and I can't seem to be able to change it. Very frustrating!!! Pl...
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- Spotify Star
- 337 Views
- 6 replies
- 0 likes
- 337 Views
- 6 replies
- 0 likes
Cancelar después de renovar premium
Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes?Gracias.
- Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes? Gracias.
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- Visitor
- 870 Views
- 2 replies
- 0 likes
- 870 Views
- 2 replies
- 0 likes
How can i add a song from my lokal datas to my Songs Playlist?
I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''. I have added a song like the new one into this list already, i dont know how i did it.I can tap on the Hea...
- I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''. I have added a song like the new one into this...
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
I have always paid $14.99/mo, but suddenly upped to $15.89/mo. Is this a fee change? No alert?
Plan: FamilyFree/Premium: PremiumCountry: USA Device: N/A -- issue is related to my monthly fee.Operating System: N/A -- issue is related to my monthly fee. My Question or IssueI have always paid $14.99/mo, but suddenly upped to $15.89/mo the past tw...
- Plan: Family Free/Premium: Premium Country: USA Device: N/A -- issue is related to my monthly fee. Operating System: N/A -- issue is related to my monthly fee. My Question ...
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- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Change of credit card
Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards
- Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Payment Amount has Changed
Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering why? Can someone shed some light, please. Thanks
- Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering w...
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- Spotify Star
- 468 Views
- 4 replies
- 0 likes
- 468 Views
- 4 replies
- 0 likes
Will I get in legal trouble if I check the Quebec box even if I live in Quebec?
PlanPremium (problem; offers)CountryCanadaDeviceiPhone 6Operating SystemiOS 11 My Question or IssueJust need to know this for a friend, cause he cant make a community account for some reason.
- Plan Premium (problem; offers) Country Canada Device iPhone 6 Operating System iOS 11 My Question or Issue Just need to know this for a friend, cause he cant make a community...
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- Spotify Star
- 425 Views
- 1 replies
- 0 likes
- 425 Views
- 1 replies
- 0 likes
Solved!! Premium charged my account while on trial
PlanPremium for StudentsCountryNew ZealandDeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi. So, doesn't Spotify Premium give a 30 day trial, free of charge? At least that's the ad I saw before I thought to give it a try. I'm not su...
- Plan Premium for Students Country New Zealand Device Huawei P10 Operating System Android Oreo My Question or Issue Hi. So, doesn't Spotify Premium give a 30 day trial, free of c...
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- Not applicable
- 1328 Views
- 6 replies
- 0 likes
- 1328 Views
- 6 replies
- 0 likes
Pay someone else's subscription
Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.
- Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.
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- Community Legend
- 3738 Views
- 1 replies
- 0 likes
- 3738 Views
- 1 replies
- 0 likes
Double Payment
So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.
- So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.
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- Community Legend
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
Deactivate Hulu
I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have is "Start Watching".
- I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have...
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- Spotify Star
- 1763 Views
- 3 replies
- 0 likes
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Hulu
- 1763 Views
- 3 replies
- 0 likes
CHANGE PREMIUM SUB FROM FAMILY TO INDIVIDUAL
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to change my Family Premium Membership to Individual and keep my daughters music. Als...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 723 Views
- 3 replies
- 0 likes
- 723 Views
- 3 replies
- 0 likes
Failed payment
PlanPremiumCountryUruguayDevice(iPhone 7)Operating System(iOS 10) My Question or IssueWhen I tried to subscribe to Premium, I forgot to put money in my credit card. When I did and tried again, it wouldn't work. How many days should I wait to try agai...
- Plan Premium Country Uruguay Device (iPhone 7) Operating System (iOS 10) My Question or Issue When I tried to subscribe to Premium, I forgot to put money in my credit card. When I di...
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- Spotify Star
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
Solved!! How long does it take to cancel spotify premium family as a member?
My Question or IssueI´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it will cancel today on that one website but when I go b...
- My Question or Issue I´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it ...
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- Spotify Star
- 2539 Views
- 1 replies
- 0 likes
- 2539 Views
- 1 replies
- 0 likes
Paying for premium family but not able to use it..
PlanPremiumCountryThe Netherlands DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI’ve been paying for a premium family account since the 2th of this month. I’ve tried to add my boyfriend. He received the inventation. When he uses the link, ...
- Plan Premium Country The Netherlands Device iPhone 8 Operating System iOS 10 My Question or Issue I’ve been paying for a premium family account since the 2th of this mo...
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- Spotify Star
- 377 Views
- 1 replies
- 0 likes
- 377 Views
- 1 replies
- 0 likes
Solved!! How long does it take for Spotify to retry a failed payment (if they do)
So I'm paying for my premium account using PayPal.I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payment failed.I added money to my balance immediately so now I do ...
- So I'm paying for my premium account using PayPal. I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payme...
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- Regular
- 5140 Views
- 2 replies
- 0 likes
- 5140 Views
- 2 replies
- 0 likes
Trying to Redeem Spotify Gift Card CANADA
Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help."PlanFreeCountry Canada Device(Custom Gaming PC)Operating System(Windows 10) My Question or IssuePlease hel...
- Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help." Plan Free Country Canada Devic...
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- Spotify Star
- 2117 Views
- 3 replies
- 0 likes
- 2117 Views
- 3 replies
- 0 likes
Summer offer
Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
- Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
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- Spotify Star
- 335 Views
- 1 replies
- 0 likes
- 335 Views
- 1 replies
- 0 likes
Solved!! Will I lose my music when I quit my premium subscription through itunes to start a family plan?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 949 Views
- 3 replies
- 0 likes
- 949 Views
- 3 replies
- 0 likes
Arbitration Process Failure
Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Conditions for Gift Cards, which you can read here:https://w...
- Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Condi...
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- Roadie
- 548 Views
- 3 replies
- 0 likes
- 548 Views
- 3 replies
- 0 likes