Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 148758 Views
- 100 replies
- 12 likes
- 148758 Views
- 100 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 17051 Views
- 27 replies
- 4 likes
- 17051 Views
- 27 replies
- 4 likes
Solved!! Premium Duo
Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?
- Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?
-
-
- Spotify Star
- 399 Views
- 1 replies
- 0 likes
- 399 Views
- 1 replies
- 0 likes
Account hasn’t switched to Duo
PlanPremium DuoCountry Device(iPhone 7 Plus )Operating System(iOS 13.) I changed my subscription from Premium to Premium Duo 3 weeks ago, however, my personal account won’t switch over to Duo to enjoy the Duo perks with my partner (Duo working fine o...
- Plan Premium Duo Country Device (iPhone 7 Plus ) Operating System (iOS 13.) I changed my subscription from Premium to Premium Duo 3 weeks ago, however, my perso...
-
-
- Roadie
- 542 Views
- 1 replies
- 0 likes
- 542 Views
- 1 replies
- 0 likes
Free yet I got charged on my mobile number.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Roadie
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
Премиум
Добрый день! Подключил подписку Premium через мобильного оператора МТС. В веб-версии мой план отображается без ошибок - Spotify Premium. Однако в мобильной версии он так и не поменялся с Free. Помогите, пожалуйста, исправить эту ошибку.PlanPremiumCou...
- Добрый день! Подключил подписку Premium через мобильного оператора МТС. В веб-версии мой план отображается без ошибок - Spotify Premium. Однако в мобильной версии он так и не поменялся с Free. Помоги...
-
-
- Spotify Star
- 380 Views
- 3 replies
- 0 likes
- 380 Views
- 3 replies
- 0 likes
Superuser Contribution Can you use Premium and a Student Premium in one card?
When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to give my sib the Premium Discount. What can I do?PlanP...
- When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to gi...
-
-
- Casual Listener
- 449 Views
- 2 replies
- 0 likes
- 449 Views
- 2 replies
- 0 likes
Wanting to upgrade
I have a premium plan that comes with Hulu I’m wanting to upgrade to either duo or the family if I do will I lose Hulu??
- I have a premium plan that comes with Hulu I’m wanting to upgrade to either duo or the family if I do will I lose Hulu??
-
-
- Community Legend
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Premium with Hulu Not Working
PlanPremiumCountryUSDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI had the Student Premium with Hulu and activated the Hulu subscription. It's been a while since I've tried using it but now when I click the "Start Watching" in my "Y...
- Plan Premium Country US Device Desktop PC Operating System Windows 10 My Question or Issue I had the Student Premium with Hulu and activated the Hulu subscription. It's been a while ...
-
-
- Spotify Star
- 426 Views
- 1 replies
- 0 likes
-
ActivateHuluPremium
- 426 Views
- 1 replies
- 0 likes
Solved!! My plan is student discount but when I try to pay,it says Premium Duo. I cannot change my plan back.
PlanPremiumCountry DeviceIphone 7 plus Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Premium Country Device Iphone 7 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Regular
- 1002 Views
- 7 replies
- 0 likes
- 1002 Views
- 7 replies
- 0 likes
Superuser Contribution False Price
PlanStudentCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10My Question or IssueHello, i canceled my Student subscription. A few days later I subscribed it again and now I must pay ca. 10€ although I have a student subscription. Can an...
- Plan Student Country Germany Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue Hello, i canceled my Student subscription. A few days later I subscribed it again and...
-
-
- Spotify Legend
- 486 Views
- 2 replies
- 0 likes
-
Price
- 486 Views
- 2 replies
- 0 likes
I switched to a two user license and now it only works on my phone and Alexis cannot access Spotify.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 365 Views
- 3 replies
- 0 likes
- 365 Views
- 3 replies
- 0 likes
Help me quickly with my damaged spotify premium card [ Poland ]
CountryPoland Hello, I come from Poland, I bought a premium spotify card worth PLN 20 in an electronic store, after returning home I took a coin and started to choose the code. At the time of scratching, the scratch card was partially scratched with ...
- Country Poland Hello, I come from Poland, I bought a premium spotify card worth PLN 20 in an electronic store, after returning home I took a coin and started to choose the code. At ...
-
-
- Spotify Star
- 628 Views
- 1 replies
- 0 likes
- 628 Views
- 1 replies
- 0 likes
How to renew Premium Student
Hey everybody!I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me still? Or am I only eligible for 4 years?Thanks for your ...
- Hey everybody! I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me stil...
-
-
- Spotify Star
- 491 Views
- 1 replies
- 0 likes
- 491 Views
- 1 replies
- 0 likes
Why do I need family for Spotify Kids?
If I don't have 6 persons in my household why do I need to pay for the family plan in order to get Spotify Kids? My daughter tried it out for the last week we have been doing a trial for her but I am not about to pay 15 bucks just for me and her when...
- If I don't have 6 persons in my household why do I need to pay for the family plan in order to get Spotify Kids? My daughter tried it out for the last week we have been doing a trial for her but I am...
-
-
- Spotify Star
- 391 Views
- 1 replies
- 0 likes
- 391 Views
- 1 replies
- 0 likes
Solved!! Spotify Duo and Sonos
Me and my girlfriend have bought Spotify Duo recently. My girlfriend is the plan manager and I'm the plan member. When I'm playing music through Sonos, I have to do it through an external Spotify app, instead of doing it directly through Sonos. My gi...
- Me and my girlfriend have bought Spotify Duo recently. My girlfriend is the plan manager and I'm the plan member. When I'm playing music through Sonos, I have to do it through an external Sp...
-
-
- Casual Listener
- 1630 Views
- 1 replies
- 0 likes
- 1630 Views
- 1 replies
- 0 likes
3 Months Trial Error
Hi Im having issues rn about my first credit cart payment. I tried to sub samsung member plan and all my credit card informations was correct after that it gave an error and then i tried 1 more time and it said I used this card before.After all these...
- Hi Im having issues rn about my first credit cart payment. I tried to sub samsung member plan and all my credit card informations was correct after that it gave an error and then i tried 1 m...
-
-
- Spotify Star
- 441 Views
- 3 replies
- 0 likes
- 441 Views
- 3 replies
- 0 likes
Premium Why Ads?
PlanPremiumCountryNetherlandsDeviceWindows desktopOperating SystemWindows My Question or Issue Why am i still getting ads while having premium?
- Plan Premium Country Netherlands Device Windows desktop Operating System Windows My Question or Issue Why am i still getting ads while having premium? &n...
-
-
- Composer
- 347 Views
- 2 replies
- 0 likes
- 347 Views
- 2 replies
- 0 likes
Superuser Contribution If I switch to Premium Duo with I loose my Hulu?
PlanPremiumCountryUSADeviceAndroidOperating SystemOreo My Question or IssueI was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.
- Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the stand...
-
-
- Moderator
- 8642 Views
- 7 replies
- 0 likes
-
AccountPremiumSubscription
- 8642 Views
- 7 replies
- 0 likes
cancel premium link on website throws error
I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try this I get an error "Oops! Something went wrong, please t...
- I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try t...
-
-
- Spotify Star
- 457 Views
- 1 replies
- 1 likes
- 457 Views
- 1 replies
- 1 likes
Cannot change from Spotify Premium + headspace to just Premium
PlanPremium + HeadspaceCountrySwedenDeviceDesktopOperating SystemWindows 10 My Question or IssueI cannot change from Premium + Headspace subscription to just Premium. When i try to change i just get the message:"Can not change plans. This may be beca...
- Plan Premium + Headspace Country Sweden Device Desktop Operating System Windows 10 My Question or Issue I cannot change from Premium + Headspace subscription to just Premium. When i ...
-
-
- Spotify Star
- 380 Views
- 1 replies
- 0 likes
- 380 Views
- 1 replies
- 0 likes
Not eligible for the Premium Solo subscription
PlanFree/PremiumCountryCroatia Device(Huawei Honor View 10)Operating System(Android 10) Hello, today was supposed to be the renewal of my Premium Solo subscription, but I forgot to top-up the card that was put in the payment info. When I topped-up an...
- Plan Free/Premium Country Croatia Device (Huawei Honor View 10) Operating System (Android 10) Hello, today was supposed to be the renewal of my Premium Solo subscript...
-
-
- Spotify Star
- 1670 Views
- 3 replies
- 0 likes
-
premium subscription
- 1670 Views
- 3 replies
- 0 likes