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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 185103 Views
  • 116 replies
  • 12 likes
  • 185103 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21000 Views
  • 28 replies
  • 4 likes
  • 21000 Views
  • 28 replies
  • 4 likes

Premium subscription from Vodaphone, upgrade to Family??

Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop me having to listen to bopbopbop !!!! Can I just upg...

  • Visitor
  • Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop m...
  • Maxim
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Cannot join my girlfriend's Duo playlist due to "technical issues"

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S8 and Desktop Google ChromeOperating SystemAndroid Oreo My Question or IssueMy girlfriend purchased a Premium Duo plan and invited me to join the Duo plan. I was able to join the plan but I cannot joi...

  • Casual Listener
  • Plan Premium Duo Country Canada Device Samsung Galaxy S8 and Desktop Google Chrome Operating System Android Oreo   My Question or Issue My girlfriend purchased a Premium Duo plan ...
  • Maxim
  • Spotify Star
  • 1704 Views
  • 3 replies
  • 0 likes
  • 1704 Views
  • 3 replies
  • 0 likes

Solved!! Account Hacked and payment plan changed

HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan back but unfortunately I was already charged for the f...

  • Visitor
  • HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan bac...
  • Billy-J
  • Spotify Star
  • 655 Views
  • 1 replies
  • 0 likes
  • Chaged
    Payment
    Stolen
  • 655 Views
  • 1 replies
  • 0 likes

I am being charged for having a free account. I DO NOT have any other accounts

PlanFree/PremiumCountryIndiaDeviceSamsung A5 (2016)Operating SystemAndroid Oreo Issue:I had taken a 3 month free trial version with no ads. At the end of 3 months, I logged-in to my Spotify account. However, I could not cancel my subscription since i...

  • Visitor
  •   Plan Free/Premium Country India Device Samsung A5 (2016) Operating System Android Oreo   Issue: I had taken a 3 month free trial version with no ads. At the end of 3 month...
  • Billy-J
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! How to switch my account from Premium Family to Duo

I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my Account page. When I click "Change Plan," the only o...

  • Casual Listener
  • I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my A...
  • Billy-J
  • Spotify Star
  • 1403 Views
  • 3 replies
  • 0 likes
  • 1403 Views
  • 3 replies
  • 0 likes

premium duo

PlanPremiumCountrynetherlandsDeviceiphone/laptopOperating SystemIOS 14/Windows 10 My Question or Issuei paid for spotify premium duo but my duo isnt/cant be activated.my account is stil on a free plan

  • Visitor
  • Plan Premium Country netherlands Device iphone/laptop Operating System IOS 14/Windows 10   My Question or Issue i paid for spotify premium duo but my duo isnt/cant be activated. my ac...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Duo
  • 463 Views
  • 1 replies
  • 0 likes

duo plan once a year

My Question or Issuerecently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will it show that i cannot join it because i have to wait 12 months...

  • Visitor
  •   My Question or Issue recently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will i...
  • Billy-J
  • Spotify Star
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Solved!! Hi

I didn't sign up for a family member planI had individual planI have these people I don't knowOn my family plan that are not my familyand not my address what do I do I don't want to pay for them ". I don't want to lose my Spotify artist account or my...

  • Casual Listener
  • I didn't sign up for a family member plan I had individual plan I have these people I don't know On my family plan that are not my family and not my address what do I do I don't want to pay for t...
  • Tracylee77
  • Casual Listener
  • 636 Views
  • 2 replies
  • 0 likes
  • 636 Views
  • 2 replies
  • 0 likes

Lost login details, being charged

PlanPremiumCountrySlovakiaDeviceXiaomi Mi8Operating SystemAndroid Oreo My Question or IssueHello,so i have lost an email from my spotify account, there is no way for me to find it, as long as i have wiped my phone. I tried every possibility i could r...

  • Casual Listener
  • Plan Premium Country Slovakia Device Xiaomi Mi8 Operating System Android Oreo   My Question or Issue Hello, so i have lost an email from my spotify account, there is no way for m...
  • Billy-J
  • Spotify Star
  • 512 Views
  • 3 replies
  • 0 likes
  • 512 Views
  • 3 replies
  • 0 likes

Spotify subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryTurkeyDeviceXiaomi mi8SEOperating SystemAndroid 10 My Question or IssueI have a Spotify subscription on a card th...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country Turkey Device Xiaomi mi8SE Operating System A...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Annual Subscription gone?????

What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys chance me and others unsubscribing when you start censoring content. ...

  • Casual Listener
  • What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it.    I mean i guess i can do the 9.99 a month but you guys cha...
  • Billy-J
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Cancel My Subscription if you censor speech

My Question or IssueIf you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately.You don't get to decide on my stance on free speech because you have an ideology that sees you offended by words.

  • Visitor
  • My Question or Issue If you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately. You don't get to decide on my stance on free speech becaus...
  • rum_ballsa_spit
  • Casual Listener
  • 774 Views
  • 2 replies
  • 9 likes
  • Free speech
  • 774 Views
  • 2 replies
  • 9 likes

From Premium to Family

Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was wondering if I could upgrade today to a family plan although I paid f...

  • Visitor
  • Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did.   But i subscribed to Premium instead of family again.   I was ...
  • OneByBoo
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Multi house user

Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If that is the case what package is best ?

  • Visitor
  • Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If t...
  • OneByBoo
  • Roadie
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Free Premium for students

Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.

  • Visitor
  • Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.  &n...
  • Maxim
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero cambiar los datos de tarjeta de débito y solo me ofrece la opción Paypal...

Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar al método de pago Paypal. Yo no tengo cuenta de Pa...

  • Visitor
  • Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar...
  • Ivan
  • Spotify Legend
  • 2316 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 2316 Views
  • 1 replies
  • 1 likes

how to end old subscription and start the other new one

I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan option or such.

  • Casual Listener
  • I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan ...
  • Billy-J
  • Spotify Star
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Hola, me cobraron premium individual pero yo tenia el familiar

PlanPremiumCountryCHILE My Question or IssueHola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual.¿Como hago para pasarme al familiar sin tener que volver a pagar?

  • Visitor
  • Plan Premium Country CHILE   My Question or Issue Hola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual. ¿Com...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Unable to subscribe to premium. At all.

PlanFree but would like PremiumCountryUSADeviceSamsung Galaxy s10+Operating SystemAndroid Pie My Question or IssueI've been trying to sign up for premium for a week now. More specifically, Duo. However every single time I try to subscribe, I get the ...

  • Visitor
  • Plan Free but would like Premium Country USA Device Samsung Galaxy s10+ Operating System Android Pie   My Question or Issue I've been trying to sign up for premium for a week now. More...
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

South Africa Premium / Duo Subscription

PlanPremium / DuoCountrySouth AfricaDeviceSamsung Galaxy Note 9, Operating SystemAndroid My Question or IssueHi. I've always been able to subscribe to Spotify for A Premium account using either my credit card or by mobile.I want to change my subscrip...

  • Visitor
  • Plan Premium / Duo Country South Africa Device Samsung Galaxy Note 9,  Operating System Android   My Question or Issue Hi.   I've always been able to subscribe to Spotify f...
  • OneByBoo
  • Roadie
  • 1110 Views
  • 1 replies
  • 0 likes
  • 1110 Views
  • 1 replies
  • 0 likes