Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
3 weeks ago
31cbjsu37dejcx2thbty
Visitor
185103 Views
116 replies
12 likes

185103 Views
116 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
TiBlack
Newbie
21000 Views
28 replies
4 likes

21000 Views
28 replies
4 likes

Premium subscription from Vodaphone, upgrade to Family??

Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop me having to listen to bopbopbop !!!! Can I just upg...

z9fs59sbucp6kdn
Visitor
Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop m...
2020-10-06 10:37:09 AM
2020-10-06 11:30:02 AM
Maxim
Spotify Star
483 Views
1 replies
0 likes

483 Views
1 replies
0 likes

Cannot join my girlfriend's Duo playlist due to "technical issues"

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S8 and Desktop Google ChromeOperating SystemAndroid Oreo My Question or IssueMy girlfriend purchased a Premium Duo plan and invited me to join the Duo plan. I was able to join the plan but I cannot joi...

w_phillips
Casual Listener
Plan Premium Duo Country Canada Device Samsung Galaxy S8 and Desktop Google Chrome Operating System Android Oreo My Question or Issue My girlfriend purchased a Premium Duo plan ...
2020-09-21 1:52:29 AM
2020-10-06 8:57:48 AM
Maxim
Spotify Star
1704 Views
3 replies
0 likes

1704 Views
3 replies
0 likes

Solved!! Account Hacked and payment plan changed

HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan back but unfortunately I was already charged for the f...

TheBackwardsDog
Visitor
HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan bac...
2020-10-06 5:41:03 AM
2020-10-06 5:46:46 AM
Billy-J
Spotify Star
655 Views
1 replies
0 likes
Chaged
Payment
Stolen

655 Views
1 replies
0 likes

I am being charged for having a free account. I DO NOT have any other accounts

PlanFree/PremiumCountryIndiaDeviceSamsung A5 (2016)Operating SystemAndroid Oreo Issue:I had taken a 3 month free trial version with no ads. At the end of 3 months, I logged-in to my Spotify account. However, I could not cancel my subscription since i...

Aadish_Meghani
Visitor
Plan Free/Premium Country India Device Samsung A5 (2016) Operating System Android Oreo Issue: I had taken a 3 month free trial version with no ads. At the end of 3 month...
2020-10-06 5:40:00 AM
2020-10-06 5:45:30 AM
Billy-J
Spotify Star
348 Views
1 replies
0 likes

348 Views
1 replies
0 likes

Solved!! How to switch my account from Premium Family to Duo

I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my Account page. When I click "Change Plan," the only o...

caitlinp1
Casual Listener
I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my A...
2020-10-05 12:19:05 AM
2020-10-06 5:38:07 AM
Billy-J
Spotify Star
1403 Views
3 replies
0 likes

1403 Views
3 replies
0 likes

premium duo

PlanPremiumCountrynetherlandsDeviceiphone/laptopOperating SystemIOS 14/Windows 10 My Question or Issuei paid for spotify premium duo but my duo isnt/cant be activated.my account is stil on a free plan

succmycock
Visitor
Plan Premium Country netherlands Device iphone/laptop Operating System IOS 14/Windows 10 My Question or Issue i paid for spotify premium duo but my duo isnt/cant be activated. my ac...
2020-10-05 3:25:35 PM
2020-10-06 5:02:43 AM
Billy-J
Spotify Star
463 Views
1 replies
0 likes
Duo

463 Views
1 replies
0 likes

duo plan once a year

My Question or Issuerecently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will it show that i cannot join it because i have to wait 12 months...

daechwikai
Visitor
My Question or Issue recently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will i...
2020-10-06 4:08:22 AM
2020-10-06 4:59:43 AM
Billy-J
Spotify Star
719 Views
1 replies
0 likes

719 Views
1 replies
0 likes

Solved!! Hi

I didn't sign up for a family member planI had individual planI have these people I don't knowOn my family plan that are not my familyand not my address what do I do I don't want to pay for them ". I don't want to lose my Spotify artist account or my...

Tracylee77
Casual Listener
I didn't sign up for a family member plan I had individual plan I have these people I don't know On my family plan that are not my family and not my address what do I do I don't want to pay for t...
2020-10-05 2:15:48 PM
2020-10-05 6:16:52 PM
Tracylee77
Casual Listener
636 Views
2 replies
0 likes

636 Views
2 replies
0 likes

Lost login details, being charged

PlanPremiumCountrySlovakiaDeviceXiaomi Mi8Operating SystemAndroid Oreo My Question or IssueHello,so i have lost an email from my spotify account, there is no way for me to find it, as long as i have wiped my phone. I tried every possibility i could r...

depe39
Casual Listener
Plan Premium Country Slovakia Device Xiaomi Mi8 Operating System Android Oreo My Question or Issue Hello, so i have lost an email from my spotify account, there is no way for m...
2020-09-26 7:20:27 PM
2020-10-05 3:00:38 AM
Billy-J
Spotify Star
512 Views
3 replies
0 likes

512 Views
3 replies
0 likes

Spotify subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryTurkeyDeviceXiaomi mi8SEOperating SystemAndroid 10 My Question or IssueI have a Spotify subscription on a card th...

ReckyRey
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Turkey Device Xiaomi mi8SE Operating System A...
2020-10-05 1:23:03 AM
2020-10-05 1:33:39 AM
Billy-J
Spotify Star
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

Annual Subscription gone?????

What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys chance me and others unsubscribing when you start censoring content. ...

rum_ballsa_spit
Casual Listener
What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys cha...
2020-10-04 8:00:06 PM
2020-10-04 8:39:39 PM
Billy-J
Spotify Star
570 Views
1 replies
0 likes

570 Views
1 replies
0 likes

Cancel My Subscription if you censor speech

My Question or IssueIf you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately.You don't get to decide on my stance on free speech because you have an ideology that sees you offended by words.

NotOkWithCensor
Visitor
My Question or Issue If you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately. You don't get to decide on my stance on free speech becaus...
2020-09-26 7:46:53 AM
2020-10-04 7:43:18 PM
rum_ballsa_spit
Casual Listener
774 Views
2 replies
9 likes
Free speech

774 Views
2 replies
9 likes

From Premium to Family

Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was wondering if I could upgrade today to a family plan although I paid f...

Shraiye
Visitor
Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was ...
2020-10-04 12:41:52 PM
2020-10-04 1:00:05 PM
OneByBoo
Roadie
383 Views
1 replies
0 likes

383 Views
1 replies
0 likes

Multi house user

Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If that is the case what package is best ?

1234Palmtree
Visitor
Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If t...
2020-10-04 11:42:41 AM
2020-10-04 12:52:57 PM
OneByBoo
Roadie
580 Views
1 replies
0 likes

580 Views
1 replies
0 likes

Free Premium for students

Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.

Lauren81
Visitor
Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount. &n...
2020-10-04 8:10:02 AM
2020-10-04 10:01:05 AM
Maxim
Spotify Star
525 Views
1 replies
0 likes

525 Views
1 replies
0 likes

Superuser Contribution Quiero cambiar los datos de tarjeta de débito y solo me ofrece la opción Paypal...

Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar al método de pago Paypal. Yo no tengo cuenta de Pa...

vita_sauli
Visitor
Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar...
2020-09-21 11:38:50 AM
2020-10-04 9:33:08 AM
Ivan
Spotify Legend
2316 Views
1 replies
1 likes
Social & Random

2316 Views
1 replies
1 likes

how to end old subscription and start the other new one

I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan option or such.

Sutikno
Casual Listener
I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan ...
2020-10-01 2:09:01 PM
2020-10-04 7:10:07 AM
Billy-J
Spotify Star
480 Views
3 replies
0 likes

480 Views
3 replies
0 likes

Hola, me cobraron premium individual pero yo tenia el familiar

PlanPremiumCountryCHILE My Question or IssueHola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual.¿Como hago para pasarme al familiar sin tener que volver a pagar?

wasosc
Visitor
Plan Premium Country CHILE My Question or Issue Hola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual. ¿Com...
2020-10-03 11:44:13 PM
2020-10-04 7:08:57 AM
Billy-J
Spotify Star
367 Views
1 replies
0 likes

367 Views
1 replies
0 likes

Unable to subscribe to premium. At all.

PlanFree but would like PremiumCountryUSADeviceSamsung Galaxy s10+Operating SystemAndroid Pie My Question or IssueI've been trying to sign up for premium for a week now. More specifically, Duo. However every single time I try to subscribe, I get the ...

Losaltos220
Visitor
Plan Free but would like Premium Country USA Device Samsung Galaxy s10+ Operating System Android Pie My Question or Issue I've been trying to sign up for premium for a week now. More...
2020-10-03 7:44:33 AM
2020-10-03 8:05:56 PM
Maxim
Spotify Star
425 Views
1 replies
0 likes

425 Views
1 replies
0 likes

South Africa Premium / Duo Subscription

PlanPremium / DuoCountrySouth AfricaDeviceSamsung Galaxy Note 9, Operating SystemAndroid My Question or IssueHi. I've always been able to subscribe to Spotify for A Premium account using either my credit card or by mobile.I want to change my subscrip...

Devon86
Visitor
Plan Premium / Duo Country South Africa Device Samsung Galaxy Note 9, Operating System Android My Question or Issue Hi. I've always been able to subscribe to Spotify f...
2020-10-01 9:47:18 AM
2020-10-03 12:24:26 PM
OneByBoo
Roadie
1110 Views
1 replies
0 likes

1110 Views
1 replies
0 likes

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