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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6562 Views
  • 23 replies
  • 2 likes
  • 6562 Views
  • 23 replies
  • 2 likes

Superuser Contribution Re: Payment

I don’t have a credit card will they accept cheque or an e transfer

  • Newbie
  • I don’t have a credit card will they accept cheque or an e transfer
  • Mario
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Family Plan, Will I lose Hulu?

Hello everyone,I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free along with my plan. My question is: if I switch now to th...

  • Roadie
  • Hello everyone, I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free alon...
  • Eli
  • Roadie
  • 1674 Views
  • 2 replies
  • 1 likes
  • 1674 Views
  • 2 replies
  • 1 likes

Unable to make payment via debit card

Plan-FreeCountry-IndiaDevice-Tried allOperating System-Tried all I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the payment, I receive this message ‘Something went wrong. Try again, or get help’ afte...

  • Newbie
  • Plan-Free Country-India Device-Tried all Operating System-Tried all   I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the payment, I r...
  • Billy-J
  • Spotify Star
  • 469 Views
  • 1 replies
  • 3 likes
  • 469 Views
  • 1 replies
  • 3 likes

Google Home Mini

PlanPremium (student)CountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI clicked the link for the free Google home mini offer MONTHS ago and it said I'd get an email when it was ready. I have yet to receive an email, and I kno...

  • Casual Listener
  • Plan Premium (student) Country USA Device Samsung Galaxy Operating System Android   My Question or Issue I clicked the link for the free Google home mini offer MONTHS ago and it said I...
  • Billy-J
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hello, i can't use my credit card to appy premium. i tried 4-5 times and called somewhere about the credit card but they said that the card should be working,there's no problem with it. the last time i used spotify premium was in august 2019, after t...

  • Visitor
  • Hello, i can't use my credit card to appy premium. i tried 4-5 times and called somewhere about the credit card but they said that the card should be working,there's no problem with it. the last time...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Premium
    problem with subscription
  • 442 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home Mini Offer Charged Me

So....I tried getting the 'free' Google Home Mini. Was charged. Full price. Any help her support team? I'm guessing it's because my order took too long- I was waiting on a text back from my wife. But I need assistance because I totally qualify and I ...

  • Regular
  • ...hanks....a phone number would be great Spotify. That way you could avoid public posts like this for support.
  • Peter
  • Spotify Legend
  • 8282 Views
  • 34 replies
  • 7 likes
  • 8282 Views
  • 34 replies
  • 7 likes

Superuser Contribution Google mini speaker offer

Can I get a free google mini speaker offer without entering my card details in to google store. As it’s supposedly free I don’t see why I need to supply details?

  • Visitor
  • Can I get a free google mini speaker offer without entering my card details in to google store. As it’s supposedly free I don’t see why I need to supply details?   
  • Peter
  • Spotify Legend
  • 980 Views
  • 5 replies
  • 1 likes
  • 980 Views
  • 5 replies
  • 1 likes

Cobro en Pesos Argentinos

PlanPremiumCountryArgentina Como se puede hacer para que la facturacion se realice en la moneda local? Gracias

  • Newbie
  • Plan Premium Country Argentina    Como se puede hacer para que la facturacion se realice en la moneda local?    Gracias  
  • Bittencourt
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Trial doesn't work

Plan: Premium trial 3 monthsCountry: Netherlands DeviceDesktop, Iphone 7Operating SystemWindows 10, iOS 13.2.3 My Question or IssueI started a premium trial subscription but i doesn't work. I already restarted, logged out and logged in but it doesn't...

  • Casual Listener
  • Plan: Premium trial 3 months Country: Netherlands   Device Desktop, Iphone 7 Operating System Windows 10, iOS 13.2.3   My Question or Issue I started a premium trial subscription b...
  • Billy-J
  • Spotify Star
  • 465 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 465 Views
  • 5 replies
  • 0 likes

Lost my Spotify with Hulu Subscription

PlanPremiumCountryUnited States DeviceiPhone X and PCOperating SystemIOS and Windows My Question or IssueI recently had an issue with Spotify where random music from a playlist would start playing in the middle of the song i was listening to (it woul...

  • Visitor
  •   Plan Premium Country United States   Device iPhone X and PC Operating System IOS and Windows   My Question or Issue I recently had an issue with Spotify where random musi...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renew Student Discount Email Didn't Work

In September I had received the notice that my discount was going to expire and that I should click the button to extend my discount. I had clicked the button but I've recently realized that I have been getting charged regular premium rates. This hap...

  • Casual Listener
  • In September I had received the notice that my discount was going to expire and that I should click the button to extend my discount.  I had clicked the button but I've recently realized that I ...
  • Petya
  • Community Legend
  • 448 Views
  • 3 replies
  • 1 likes
  • 448 Views
  • 3 replies
  • 1 likes

Superuser Contribution Student Discount

i was using uni days to get the student discount and now that the third party service has changed, my college isnt on there even though a few colleges in the surrounding area are. when will my college be put on

  • Newbie
  • i was using uni days to get the student discount and now that the third party service has changed, my college isnt on there even though a few colleges in the surrounding area are. when will my colleg...
  • Petya
  • Community Legend
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Trouble signing up for Premium Family

Country USA Device Macbook Pro 2017 Operating System MacOS Mojave 10.14.6 I am having trouble signing up for Premium Family. I get a message saying I am not eligible for the free trial because I have already used a free trial. I have never had anythi...

  • Visitor
  •   Country USA   Device Macbook Pro 2017   Operating System MacOS Mojave 10.14.6     I am having trouble signing up for Premium Family.  I get a message saying I ...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN SOMEONE HELP ME? MY SPOTIFY PREMIUM REDEEM CODE ISN'T WORKING

PlanFree/Premium Country: United States Device:(iPhone XS Max, Dell Inspiron) Operating System(iOS 13, Windows 10) Question or Issue: Last night I went and purchased a $10 Spotify Premium gift card from the grocery store as I usually do when my premi...

  • Casual Listener
  • Plan Free/Premium   Country: United States   Device: (iPhone XS Max, Dell Inspiron)   Operating System (iOS 13, Windows 10)   Question or Issue:   Last night I w...
  • Petya
  • Community Legend
  • 1168 Views
  • 3 replies
  • 0 likes
  • 1168 Views
  • 3 replies
  • 0 likes

Can I get the Google Home Mini with Spotify Premium with Hulu

PlanSpotify Premium w/ Hulu My Question or IssueI was wondering could I get the Google Home Mini with the Spotify Premium w/ Hulu?

  • Visitor
  • Plan Spotify Premium w/ Hulu   My Question or Issue I was wondering could I get the Google Home Mini with the Spotify Premium w/ Hulu?  
  • SydSyd
  • Visitor
  • 2441 Views
  • 4 replies
  • 3 likes
  • 2441 Views
  • 4 replies
  • 3 likes

Automatic payment denied

PlanPremiumCountryThe NetherlandsDeviceHuaweiP20liteOperating System My Question or IssueMy automatic payment was denied because there wasn't enough money on my account. How can I be sure that I do pay the incasso?

  • Newbie
  • Plan Premium Country The Netherlands Device HuaweiP20lite Operating System     My Question or Issue My automatic payment was denied because there wasn't enough money on my account...
  • Billy-J
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

3 month trial and gift card

PlanFree Deviceiphone 10 My Question or Issuehi! My friend gave me this gift card for Spotify and I don’t have premium yet so I want to use it! However I kinda want to use up my 3 free months before using this gift card... should I give my credit car...

  • Visitor
  • Plan Free   Device iphone 10   My Question or Issue hi! My friend gave me this gift card for Spotify and I don’t have premium yet so I want to use it! However I kinda want to use up ...
  • Billy-J
  • Spotify Star
  • 887 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Subscription
  • 887 Views
  • 1 replies
  • 0 likes

Superuser Contribution West Attica University Ignored for Months

We have requested the entry of our University for more than 9 months already , without any progress. Yes, we know that "if your university isn’t on the list, you can request it to be added, and that it can take a minimum of 30 days.", but in the Shee...

  • Visitor
  • We have requested the entry of our University for more than 9 months already , without any progress.    Yes, we know that "if your university isn’t on the list, you can request ...
  • Katerina
  • Spotify Legend
  • 655 Views
  • 2 replies
  • 0 likes
  • 655 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google Home Mini order cancelled

PlanPremiumCountryCanadaMy Question or IssueHey folks,As many of you did as well I excitedly wanted to redeem my Google Home Mini promo yesterday. I went through the process, all worlwo fine. Just today I realized that auto fill had put in a wrong ad...

  • Casual Listener
  • Plan Premium Country Canada My Question or Issue Hey folks, As many of you did as well I excitedly wanted to redeem my Google Home Mini promo yesterday. I went through the process, all worlwo f...
  • Katerina
  • Spotify Legend
  • 10318 Views
  • 16 replies
  • 1 likes
  • 10318 Views
  • 16 replies
  • 1 likes

Please cancel any suscription on this account.

I´m moving to another country, please cancel any suscription or any cost on this account... Please, cancel any future charge in my credit card.. I´m about cancel it in this country.Also I need confirmation about cancel this account. PlanFree/PremiumB...

  • Visitor
  •  I´m moving to another country, please cancel any suscription or any cost on this account... Please, cancel any future charge in my credit card.. I´m about cancel it in this country. Also I nee...
  • OneByBoo
  • Roadie
  • 1011 Views
  • 1 replies
  • 0 likes
  • 1011 Views
  • 1 replies
  • 0 likes