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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128549 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56537 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231365 Views
144 replies
13 likes
This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund?Thanks
This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund? Thanks
Spotify Star
285 Views
1 replies
0 likes
So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.
So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.
Casual Listener
894 Views
6 replies
0 likes
PlanPremiumCountrySaudi ArabiaOperating SystemWindows 7 PC My Question or IssueI have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family members cancelled my premium (doing pranks and lame family problems). I...
Plan Premium Country Saudi Arabia Operating System Windows 7 PC My Question or Issue I have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family...
Spotify Star
960 Views
3 replies
0 likes
PlanPremium FamilyCountryUSA I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own. When they accept the invite will the paid premium plan they have directly from Spotify cancel automatically.
Plan Premium Family Country USA I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own. When they accept the invite will ...
Spotify Star
351 Views
2 replies
0 likes
PlanFree/PremiumCountry Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen trying to update my credit card details, the only option is to update my infor...
Plan Free/Premium Country Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
Spotify Legend
771 Views
2 replies
1 likes
I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.
I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.
Spotify Star
244 Views
1 replies
0 likes
PlanPremiumCountryAustria Device(iPhone 11)Operating System(iOS 13.6) My Question or IssueSo i got spotify premium duo for me and my roommate,and for me premium works perfectly but for her it doesn't work,she still gets ads,she can't skip songs.Can y...
Plan Premium Country Austria Device (iPhone 11) Operating System (iOS 13.6) My Question or Issue So i got spotify premium duo for me and my roommate,and for me premium works ...
Spotify Star
2393 Views
5 replies
0 likes
PlanFree/CountryBrazilDeviceMoto G6Operating SystemAndroid My Question or IssueNão recebo o email queue confirmou o pagamento, no entanto, já foi debitado do banco.
Plan Free/ Country Brazil Device Moto G6 Operating System Android My Question or Issue Não recebo o email queue confirmou o pagamento, no entanto, já foi debitado do ba...
Spotify Star
906 Views
11 replies
0 likes
Why doesn't the duo subscription allow two simultaneous sessions regardless of the account?This restriction only creates problems when using a third party system to listen to the music (sonos, Amazon, Google, ...). Like many others when my wife launc...
Why doesn't the duo subscription allow two simultaneous sessions regardless of the account? This restriction only creates problems when using a third party system to listen to the music (sonos, Amaz...
Casual Listener
2335 Views
5 replies
0 likes
PlanPremiumCountryuk My Question or IssueMy premium has been paused due to payment not taking but I’ve paid this months? can anyone help please
Plan Premium Country uk My Question or Issue My premium has been paused due to payment not taking but I’ve paid this months? can anyone help please
Casual Listener
763 Views
3 replies
0 likes
PlanPremiumCountryPhilippinesDeviceRealme 6Operating SystemAndroid 10 My Question or Issue i tried renewing my premium offer because i received a notice that my account is going to expire but ended up declining the used payment method using Network ...
Plan Premium Country Philippines Device Realme 6 Operating System Android 10 My Question or Issue i tried renewing my premium offer because i received a notice that my acc...
Spotify Star
737 Views
3 replies
0 likes
Hallo, liebe Gemeinschaft,Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen.Wie geht das?Viele Dank schon einmal.Viele Grüße
Hallo, liebe Gemeinschaft, Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen. Wie geht das? Viele Dank schon einmal. Viele Grüße
Spotify Star
575 Views
1 replies
0 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Spotify Star
23224 Views
6 replies
0 likes
CountryGermany My Question or IssueNearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I open the artist's account and go to "All albums". Have they been ...
Country Germany My Question or Issue Nearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I o...
Spotify Legend
393 Views
2 replies
0 likes
I bought a gift card and the code isn’t working
I bought a gift card and the code isn’t working
Spotify Star
525 Views
1 replies
0 likes
PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M20Operating SystemAndroid 10 My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the tr...
Plan Free/Premium Country India Device Samsung Galaxy M20 Operating System Android 10 My Question or Issue While buying one year standard (not a student) access using UPI I got the a...
Spotify Legend
1042 Views
2 replies
1 likes
PlanPremiumCountryFranceDeviceiPhone SEOperating SystemiOS 13.5.1 My Question or IssueHello, I subscribed to Spotify via my French mobile operator Bouygues Telecom as an option of my mobile plan. Since the first three months were free, I canceled the...
Plan Premium Country France Device iPhone SE Operating System iOS 13.5.1 My Question or Issue Hello, I subscribed to Spotify via my French mobile operator Bouygues Telecom a...
Casual Listener
433 Views
2 replies
0 likes
Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?
Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?
Spotify Star
464 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Casual Listener
500 Views
3 replies
0 likes
Plan - Premium PremiumCountrySingapore My Question or Issue Hi Spotify, I am wondering if my monthly subscription for Premium is valid on a calendar basis or is it based on when my fee is paid? For example, if I have to pay my monthly fee on the 22nd...
Plan - Premium Premium Country Singapore My Question or Issue Hi Spotify, I am wondering if my monthly subscription for Premium is valid on a calendar basi...
Spotify Star
3615 Views
3 replies
0 likes
