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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128775 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57005 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232126 Views
144 replies
13 likes
If I cancel Premium, do I get 31 days grace period before it 'switches off'
If I cancel Premium, do I get 31 days grace period before it 'switches off'
Spotify Legend
1373 Views
1 replies
0 likes
Hello, I purchased a subscription early this year and forgot to cancel it. I haven't used Spotify since then. Can I get refund for it? Thank you.
Hello, I purchased a subscription early this year and forgot to cancel it. I haven't used Spotify since then. Can I get refund for it? Thank you.
Spotify Star
469 Views
1 replies
0 likes
PlanFree trialCountry Device iphone x(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free trial Country Device iphone x (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
425 Views
1 replies
0 likes
Quise activar mi cuenta premium pero no me aceptaba mis datos, después me di cuenta que se hicieron 3 cargos a la tarjeta y ni siquiera tengo Spotify premium. Quisiera una solución, que me regresen mi dinero que es más de lo que cobran el mes.
Quise activar mi cuenta premium pero no me aceptaba mis datos, después me di cuenta que se hicieron 3 cargos a la tarjeta y ni siquiera tengo Spotify premium. Quisiera una solución, que me regresen m...
Spotify Legend
432 Views
1 replies
0 likes
El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos. Ya que van a comenzar a realizar el cobro del mismo, ¿cual será el método para la solicitud de factura? El impue...
El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos. Ya que van a comenzar a realizar el cobro del mismo, ¿...
Newbie
6306 Views
6 replies
0 likes
PlanPremium DuosFree/PremiumCountry - UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to add a duo’s account whilst on holiday in Italy but...
Plan Premium Duos Free/Premium Country - UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10 Operating System (iOS 10, Android Oreo, Windows 10,e...
Spotify Star
2157 Views
5 replies
1 likes
PlanPremium for studentsCountryUSADevice Operating System My Question or IssueI was subscribed to a student premium account, when all of a sudden I was switched to a normal premium account without being notified. I have been charged double the price ...
Plan Premium for students Country USA Device Operating System My Question or Issue I was subscribed to a student premium account, when all of a sudden I was switch...
Spotify Star
515 Views
1 replies
0 likes
Hello. I would like to be part of the premium community but my university doesn´t appear in the students plan.I dont know how to suggest it in the oppions.I study in a "Conservatorio Superior de Música". It´s name is "Conservatorio Superior de Música...
Hello. I would like to be part of the premium community but my university doesn´t appear in the students plan. I dont know how to suggest it in the oppions. I study in a "Conservatorio Superior de ...
Spotify Star
358 Views
1 replies
0 likes
PlanStudent PremiumCountryUSMy Question or IssueI can't seem to log into my hulu account and hulu doesn't seem to show that I have an account with them but on premium for students it shows that I have a registered account with hulu
Plan Student Premium Country US My Question or Issue I can't seem to log into my hulu account and hulu doesn't seem to show that I have an account with them but on premium for students it shows ...
Spotify Legend
338 Views
1 replies
0 likes
PlanPremiumCountryUS I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch back to regular Premium?
Plan Premium Country US I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch ba...
Spotify Star
1156 Views
1 replies
0 likes
I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?
I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?
Spotify Star
380 Views
1 replies
0 likes
Hello, Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit] Today I was celebrating my birthday, but my spotify quit on me and started playing ads. After a long search why, and could not find a reaso...
Hello, Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit] Today I was celebrating my birthday, but my spotify quit on me and ...
Spotify Legend
410 Views
1 replies
0 likes
I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the transaction, according to your bank statement.The first six and last four digits of your...
I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the tran...
Community Legend
3365 Views
4 replies
0 likes
PlanPremium Family CountryPortugal Device Macbook Pro late 2016) My Question or Issue Hi guys, I am trying to include my mother's account to my Family subscription but she enters her address (our address), a message pops up saying that the address is...
Plan Premium Family Country Portugal Device Macbook Pro late 2016) My Question or Issue Hi guys, I am trying to include my mother's acc...
Spotify Star
1375 Views
3 replies
0 likes
I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.
I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.
Community Legend
385 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceiPhone X, iPad Pro 2019, Macbook My Question or IssueDoes Spotify offer something similar to Apple's yearly subscription at the amount of € 99 in stead of € 9,99 a month?
Plan Premium Country Netherlands Device iPhone X, iPad Pro 2019, Macbook My Question or Issue Does Spotify offer something similar to Apple's yearly subscription at the amount of € 99 ...
Casual Listener
710 Views
2 replies
0 likes
Plan Family PremiumCountryUsaDevice(Andriod) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI chatted with someone on Spotify support team over half an hour ago about an accidental charge to my account they said they refu...
Plan Family Premium Country Usa Device (Andriod) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I chatted with someone on Spotify supp...
Spotify Star
507 Views
1 replies
0 likes
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...
Spotify Star
1710 Views
2 replies
0 likes
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido??
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela indiv...
Spotify Legend
361 Views
1 replies
1 likes
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I paid 155.40 Swiss Francs which of course I don't want to los...
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I ...
Spotify Star
343 Views
1 replies
1 likes
