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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5281 Views
  • 23 replies
  • 2 likes
  • 5281 Views
  • 23 replies
  • 2 likes

Premium Family became normal Premium after enlisting for Google Home Mini promotion

PlanPremium FamilyCountryUS Device / Operating SystemNot relevant, issue is across multiple platforms and account based My Question or IssueHello all, after enlisting for the promotion with the Google Home Mini it seems my account was changed from Pr...

  • Newbie
  • Plan Premium Family Country US   Device / Operating System Not relevant, issue is across multiple platforms and account based   My Question or Issue Hello all, after enlisting...
  • Bittencourt
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium duo es gratis 3 meses?

PlanPremium DuoCountryAsuncion Paraguay DeviceSamsung Galaxy A7 (2018) y Huawei P20Operating SystemAndroid My Question or IssueHemos accedido al servicio de spotify premium duo con la condicion de que eran 3 meses gratis pero me han estado cobrando y...

  • Casual Listener
  • Plan Premium Duo Country Asuncion Paraguay  Device Samsung Galaxy A7 (2018) y Huawei P20 Operating System Android   My Question or Issue Hemos accedido al servicio de spotify prem...
  • OneByBoo
  • Roadie
  • 1015 Views
  • 5 replies
  • 1 likes
  • 1015 Views
  • 5 replies
  • 1 likes

Superuser Contribution got charged 10 euros (from normal account) extra when I have familiar plan (I don't pay it)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1082 Views
  • 4 replies
  • 0 likes
  • 1082 Views
  • 4 replies
  • 0 likes

Can’t link Google and Spotify Accounts

PlanFamilyCountryUSADevice(iPhone 7+)Operating System(iOS 10) My Question or IssueI received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini is now available and I need to link Spotify and Google accounts. When I follo...

  • Casual Listener
  • Plan Family Country USA Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue I received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini i...
  • amhaygard
  • Casual Listener
  • 625 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    link accounts
    Mini
    promotion
  • 625 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student Discount

PlanStudent DiscountCountryUSADevice(iPhone 11)Operating System(iOS 13) My Question or IssueI trying to sign up for spotify student premium and when i enter my school info it says that sportofy cant see that I am in school and its not letting me. Whe...

  • Newbie
  • Plan Student Discount Country USA Device (iPhone 11) Operating System (iOS 13)   My Question or Issue I trying to sign up for spotify student premium and when i enter my school info it...
  • Katerina
  • Spotify Legend
  • 762 Views
  • 2 replies
  • 0 likes
  • 762 Views
  • 2 replies
  • 0 likes

Spotify Premium Renewed before end date?

PremiumUnited States DeviceiPhone 7/Mac Book airiOS 13 My Question or IssueWhen I checked last month, it said my account was going to renew 10/29 and today I checked and it said it would renew 11/29 now. It is currently the 28 and it renewed before t...

  • Visitor
  • Premium United States   Device iPhone 7/Mac Book air iOS 13   My Question or Issue When I checked last month, it said my account was going to renew 10/29 and today I checked and it ...
  • Billy-J
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

A month of payment after the 3 month trial, my subscription litterally vanished!

PlanFree, trying to f***ing get premiumCountrySpain DeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or Issue I registered for the 3 month trial, and at the end of it decided to keep the 9.99/month subription, it all went great until i tr...

  • Visitor
  •   Plan Free, trying to f***ing get premium Country Spain  Device Xiaomi Redmi Note 5 Operating System Android    My Question or Issue   I registered for the 3 mon...
  • Jose_M
  • Spotify Star
  • 507 Views
  • 1 replies
  • 1 likes
  • 507 Views
  • 1 replies
  • 1 likes

My Subscription changed without my knowledge or permission

PlanPremium (changed to Premium Family)CountryUSA My Question or Issue Hello,At some point in the past month, my subscription was changed without my knowledge or permission. I used to have Premium (Individual) and successfully added the free Hulu sub...

  • Casual Listener
  • Plan Premium (changed to Premium Family) Country USA   My Question or Issue   Hello, At some point in the past month, my subscription was changed without my knowledge or permission....
  • Nshepard88
  • Newbie
  • 4494 Views
  • 20 replies
  • 14 likes
  • Hulu
    Premium family
  • 4494 Views
  • 20 replies
  • 14 likes

Soptify duo: cant link my wifes account

When I send the duo link to my wife it tells her that it is not working. We need it to work. Although I pay money, I cant find a support line, so I have to write on the forum. I think this is somewhat ... not ok. Please help.

  • Casual Listener
  • When I send the duo link to my wife it tells her that it is not working. We need it to work.   Although I pay money, I cant find a support line, so I have to write on the forum. I think this i...
  • msl0t
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Duplicate payment via credit card and iTunes

It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card. The account was initially started via iTunes and then I upgraded to a premium service....

  • Regular
  • It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card.  The account was initiall...
  • Michmarie79
  • Regular
  • 975 Views
  • 5 replies
  • 1 likes
  • 975 Views
  • 5 replies
  • 1 likes

Troubles on redeeming voucher

PlanPremiumCountryItalyDevicePC Dell/HP Windows 10, Mobile Huawey P30 ProOperating SystemWindows 10 My Question or IssueThanks to my company's welfare, I receveid several voucher. I choose Spotify, so for this reason since april I take several vouche...

  • Casual Listener
  • Plan Premium Country Italy Device PC Dell/HP Windows 10, Mobile Huawey P30 Pro Operating System Windows 10   My Question or Issue Thanks to my company's welfare, I receveid  ...
  • tilde85
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Google Home Mini

PlanFamily PlanCountryUSADeviceSamsung Note 9 My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home mini, it says I am ineligible. No one in my family has claimed the Google hom...

  • Casual Listener
  •   Plan Family Plan Country USA Device Samsung Note 9   My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

How to live chat with Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Charged for Spotify Family even though I did not upgrade

PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was just charged this month for a Spotify Family subscription even though I did not co...

  • Visitor
  • Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was j...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Bought premium famiy subscription but got premium subscription instead

CountryGermanyMy Question or IssueHi,some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of an annual premium subscription.Some weeks later I wanted to ...

  • Casual Listener
  • Country Germany My Question or Issue Hi, some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of a...
  • Bittencourt
  • Spotify Star
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Spotify registered wrong account for premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen i clicked the link in the sms after verifying that I am a student, i was shown the correct account (lcf2enfh6b5ge007t7rsa9pns), but after activating ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When i clicked the link in the sms after verifying that I am a student, i...
  • NotCrow
  • Casual Listener
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

This link Is real or fake?

PlanFreeCountryMéxico Device(Moto G4 Play)Operating System(Android) My Question or IssueOn Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if this link is real or a scam, I hope someone can answer me, thank you!

Screenshot_20191027-162031.png Screenshot_20191027-162221.png Screenshot_20191027-162041.png Screenshot_20191027-162048.png
  • Visitor
  • Plan Free Country México   Device (Moto G4 Play) Operating System (Android)   My Question or Issue On Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if...
  • Billy-J
  • Spotify Star
  • 2146 Views
  • 1 replies
  • 0 likes
  • 2146 Views
  • 1 replies
  • 0 likes

DUO INVITE LINK FIX HERE!!!

PlanDUODeviceIphone XS, Windows 10 PC, Iphone 7Operating SystemIOS latest version My Question or IssueWell Ive seen a post about duo invite link being fixed but its not, everytime I send the invite link (mail, direct, etc) it doesnt work, it just goe...

  • Casual Listener
  • Plan DUO Device Iphone XS, Windows 10 PC, Iphone 7 Operating System IOS latest version   My Question or Issue Well Ive seen a post about duo invite link being fixed but its not, everytim...
  • 5625 Views
  • 0 replies
  • 1 likes
  • 5625 Views
  • 0 replies
  • 1 likes

Auto Renewal

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemiOS 13.2 My Question or IssueNew to Spotify Premium. I am using a 6 month Premium redeem code and am wondering if I can cancel the auto renew/subscription so it doesn't charge past those 6 months...

  • Newbie
  • Plan Free/Premium Country   Device iPhone 6s Operating System iOS 13.2   My Question or Issue New to Spotify Premium. I am using a 6 month Premium redeem code and am wondering if ...
  • OneByBoo
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Spotify Plan Changed to Family Premium & lost My Free Hulu

I have recently discovered that my Spotify subsciption have changed to the Spotify Premum Family. I have also noticed that I have lost my free Hulu subscription because of this. It seems that some hacked to my account. I discovered new latin playlist...

  • Visitor
  • I have recently discovered that my Spotify subsciption have changed to the Spotify Premum Family. I have also noticed that I have lost my free Hulu subscription because of this. It seems that some ha...
  • OneByBoo
  • Roadie
  • 365 Views
  • 1 replies
  • 1 likes
  • 365 Views
  • 1 replies
  • 1 likes