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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76530 Views
  • 27 replies
  • 5 likes
  • 76530 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43457 Views
  • 19 replies
  • 2 likes
  • 43457 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31491 Views
  • 17 replies
  • 3 likes
  • 31491 Views
  • 17 replies
  • 3 likes

Superuser Contribution No puedo entrar a premiun

Que debo hacer para tener elPlan premiun, sigo escuchando mensajes y 6 avances

  • Visitor
  • Que debo hacer para tener el Plan premiun, sigo escuchando mensajes y 6 avances
  • Lyubka
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo cancelar cobro de un plan que no está mi nombre y me lo cobran a mi?

Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo puedo quitar el cobro a mi tarjeta de crédito? Para p...

  • Visitor
  • Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo pu...
  • MihailY
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Solved!! Can't use an app without premium.

I literally can't use Spotify when premium subscribition is deactivated. Every post that I searched says that Spotify can be used freely, but in my case, it just won't let me pass the login window. I tried to buy a premium and it worked. However, jus...

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  • Casual Listener
  • I literally can't use Spotify when premium subscribition is deactivated. Every post that I searched says that Spotify can be used freely, but in my case, it just won't let me pass the login window.&n...
  • Not applicable
  • 211 Views
  • 4 replies
  • 0 likes
  • 211 Views
  • 4 replies
  • 0 likes

Superuser Contribution PREMIUM DUO

Bonjour, J'ai souscrit à un abonnement premium duo pour mon ami mais lorsqu'il tente de se connecter avec notre adresse, le site lui renvoie qu'un "problème est survenu"...alors que l'adresse est bonne. Comment faire svp ??

  • Visitor
  • Bonjour,    J'ai souscrit à un abonnement premium duo pour mon ami mais lorsqu'il tente de se connecter avec notre adresse, le site lui renvoie qu'un "problème est survenu"...alors que l'...
  • Lyubka
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution I used to login with my phone number but my phone number is not in use

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can login again to amend my subscription.

  • Newbie
  • My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can...
  • AlejaR
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution merge two accounts

I have an old spotify account I used to use and a new spotify account that I'm using. I upgraded the old one to premium on accident while my new one is still free. Can I merge the accounts? Or will I have to go through my account to cancel the charge...

  • Visitor
  • I have an old spotify account I used to use and a new spotify account that I'm using. I upgraded the old one to premium on accident while my new one is still free. Can I merge the accounts? Or will I...
  • AlejaR
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Je n'arrive pas à inviter une autre personne Simon abonnement

Je trouve le lien, je l'envoie, et quand mon partenaire accepte l'invitation, ça revient sur mon profil sans ajouter sien

  • Visitor
  • Je trouve le lien, je l'envoie, et quand mon partenaire accepte l'invitation, ça revient sur mon profil sans ajouter sien
  • Prague
  • Composer
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!! I want to upgrade to premium but I can't because payment country

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none of the payment methods from a different country. An...

  • Visitor
  • My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none ...
  • Prague
  • Composer
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

  • Visitor
  • I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...
  • Prague
  • Composer
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • tq3asl3ffilbn851uqqy
  • Visitor
  • 6465 Views
  • 35 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 6465 Views
  • 35 replies
  • 1 likes

Quiero cancelar suscripción

No encuentro la opción de cancelar suscripción

  • Visitor
  • No encuentro la opción de cancelar suscripción
  • Bittencourt
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!! Changing spotify payment country

So I live in the Netherlands, and have had the student premium for the longest time, but now that is about to expire. Seeing how expensive the premium plan is, my father wanted to help me out by paying for my subscription, but his credit card is base...

  • Newbie
  • So I live in the Netherlands, and have had the student premium for the longest time, but now that is about to expire. Seeing how expensive the premium plan is, my father wanted to help me out by payi...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

299 plan no more visible

I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now it's not showing which is kind of unfair as the las...

  • Visitor
  • I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

299 plan no more visible

I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now it's not showing which is kind of unfair as the las...

  • Visitor
  • I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Can I delete my account and subscription with out logging in? I got hacked.

I received an email from Spotify, stating there is some activity usage on my account in France, so I believe someone has hacked into my account. If there’s anyway that we can delete my account and cancel my subscription, that would be great.I am curr...

  • Visitor
  • I received an email from Spotify, stating there is some activity usage on my account in France, so I believe someone has hacked into my account. If there’s anyway that we can delete my account and ca...
  • Prague
  • Composer
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Duo premium not working for the person I invited

I invited my wife and she created an account and so everytime she clicks the link, it just says not availed but I'm still paying the duo premium.

  • Visitor
  • I invited my wife and she created an account and so everytime she clicks the link, it just says not availed but I'm still paying the duo premium.
  • Prague
  • Composer
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes