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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5067 Views
  • 23 replies
  • 2 likes
  • 5067 Views
  • 23 replies
  • 2 likes

How to use one country's paypal to pay for premium in another country?

Hei!My place of residence is Finland and I stared using Spotify here. I wanted to take a discount offer for premium (3 month for price of 1) and tried paying with my Paypal account. The paypal account I already had when I moved from germany to Finlan...

  • Visitor
  • Hei! My place of residence is Finland and I stared using Spotify here. I wanted to take a discount offer for premium (3 month for price of 1) and tried paying with my Paypal account. The paypal acco...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Premium membership

PlanFree/PremiumpremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Mac mini Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS My Question or IssueI have premium just reset password now it looks like have lost my...

  • Visitor
  • Plan Free/Premium premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Mac mini  Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

share playlist from from account to another duo account

Hi my daughter and I shared a premium spotify account but we now just signed up for Duo so she can have her own account. How are we able to either share or transfer playlists to her Duo account so she can access them on her account now?

  • Visitor
  • Hi my daughter and I shared a premium spotify account but we now just signed up for Duo so she can have her own account. How are we able to either share or transfer playlists to her Duo account so sh...
  • Jose_M
  • Spotify Star
  • 998 Views
  • 3 replies
  • 0 likes
  • 998 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment done but not use to premium subscription

subscription Payment done but not use to premium SubscriptionPlanPremiumCountry India Device(Vivo y72)Operating System(Android O) My Question or IssuePayment done but not use to premium subscription **bleep**

  • Visitor
  • subscription Payment done but not use to premium Subscription Plan Premium Country India    Device (Vivo y72) Operating System (Android O)   My Question or Issue Paymen...
  • Lyubka
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Spotify says my location and payment method don't match.

No matter what payment method I try or country I change to, I am unable to pay for my subscription.

  • Visitor
  • No matter what payment method I try or country I change to, I am unable to pay for my subscription.
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Spotify Family

Good dayI have a questionIf I was previously in a family plan but am no longer on one and cannot join another family plan for 12 monthsCan I create one as the primary account holder and have my family join?

  • Visitor
  • Good day I have a question If I was previously in a family plan but am no longer on one and cannot join another family plan for 12 months Can I create one as the primary account holder and have my...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

I bought oppo Reno 10 5g , Spotify premium one year subscription redeem code but not redeemed.😏

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Chitranjan
  • Visitor
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reembolso

não conseguir cancelar a tempo meu plano individual e hoje fui ver que foi renovado o plano.Cancelei ele no mesmo dia e queria meu reembolso porque não vou utilizar o Spotify

  • Newbie
  • não conseguir cancelar a tempo meu plano individual e hoje fui ver que foi renovado o plano. Cancelei ele no mesmo dia e queria meu reembolso porque não vou utilizar o Spotify 
  • Susan_GP
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Payment method

PlanPremiumCountryUSADeviceiPhone 11Operating SystemIdek My Question or issue So I can’t change the card associated with my account. I recently had to get a new card with my bank and after that Spotify won’t let me change my card. When I enter my car...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 11 Operating System Idek   My Question or issue  So I can’t change the card associated with my account. I recently had to get a new ...
  • Maxim
  • Spotify Star
  • 150 Views
  • 6 replies
  • 0 likes
  • 150 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagos

Contrate el plan duo. Lo cargue a mi tarjeta y se cobróEntro a la aplicación hoy, y me dice que tengo que pagar de nuevo

  • Visitor
  • Contrate el plan duo. Lo cargue a mi tarjeta y se cobró Entro a la aplicación hoy, y me dice que tengo que pagar de nuevo 
  • Susan_GP
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Duo Plan question

PlanPremium DUOCountryParaguay DeviceSamsung S23 Ultra Operating SystemAndroid 14 My Question or IssueMy girlfriend and I have separate premium accounts.I would like to know if I can purchase the DUO plan, apply it to her and use it together, without...

  • Visitor
  • Plan Premium DUO Country Paraguay   Device Samsung S23 Ultra   Operating System Android 14   My Question or Issue My girlfriend and I have separate premium accounts. I wou...
  • AdamDam
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Can't send pin.

Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.

  • Newbie
  • Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.    
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Vodafone Spotify premium activation

Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account

  • Visitor
  • Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Gift card

Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it over again and again and had it all right but it still...

  • Visitor
  • Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it ove...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo but only one of us can access audiobooks :(

PlanPremium Duo CountryUnited Kingdom DeviceiPhone 13 Pro and iPhone 14 Pro Operating SystemiOS 17.1.2 My Question or IssueI upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (coming f...

  • Newbie
  • Plan Premium Duo   Country United Kingdom   Device iPhone 13 Pro and iPhone 14 Pro   Operating System iOS 17.1.2   My Question or Issue I upgraded my account from Pre...
  • Maxim
  • Spotify Star
  • 767 Views
  • 1 replies
  • 2 likes
  • 767 Views
  • 1 replies
  • 2 likes

used giftcard but still payed for subscrition

Plansingle plan but used a 3 month gift cardCountrycanadaDeviceiphone 11Operating Systemios 17 My Question or Issue i used my giftcard around december 11th and it was a 3 month plan but i still unnessecarily ended up paying $12 yesterday for my solo ...

  • Visitor
  •   Plan single plan but used a 3 month gift card Country canada Device iphone 11 Operating System ios 17   My Question or Issue   i used my giftcard around december 11th and...
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Invite premium member to duo plan

PlanDuo/ individual premium Country Device(iPhone 13 Pro)Operating SystemiOS 16.1 My Question or IssueI joined the duo plan and invited my husband, he has an individual premium plan.After he joined his account to my duo plan his account now set as du...

  • Visitor
  • Plan Duo/ individual premium  Country   Device (iPhone 13 Pro) Operating System iOS 16.1   My Question or Issue I joined the duo plan and invited my husband, he has an indivi...
  • AdamDam
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes