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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

premium 3 months free

PlanPremiumCountryItalyDevice(iPhone 5e) My Question or Issuei just opened my Premium account. I was supposed to have three months free as it’s written everywhere! but they took the money from my account already!! Can you tell my why??Giulia

  • Visitor
  •   Plan Premium Country Italy Device (iPhone 5e)   My Question or Issue i just opened my Premium account. I was supposed to have three months free as it’s written everywhere! but th...
  • OneByBoo
  • Roadie
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Google Home Mini

So, I recently went about redeeming the Goolge Home Mini and in a hurry forgot to change the shipping address. Because I couldn't find a way to change it through the order confirmation page, I thought I could cancel it and go about redeeming it with ...

  • Visitor
  • So, I recently went about redeeming the Goolge Home Mini and in a hurry forgot to change the shipping address. Because I couldn't find a way to change it through the order confirmation page, I though...
  • OneByBoo
  • Roadie
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

  • Newbie
  • I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the f...
  • OneByBoo
  • Roadie
  • 804 Views
  • 1 replies
  • 0 likes
  • Free
    google
    Help
    Home
    Subscription
  • 804 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Troubles Redeeming Google Home Mini

PlanPremiumCountryCanada DeviceiPhone, PCOperating SystemiOS, Windows 10 My Question or IssueWhen going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "...

  • Newbie
  • Plan Premium Country Canada   Device iPhone, PC Operating System iOS, Windows 10   My Question or Issue When going to https://www.spotify.com/ca-en/googlehome/redeem/ t...
  • Guido
  • Spotify Legend
  • 62183 Views
  • 385 replies
  • 30 likes
  • 62183 Views
  • 385 replies
  • 30 likes

Problem with STudent Premium account

PlanPremium StudentCountryUSA My Question or IssueI am suddenly being told that my Account has switched to Family Preium, although I am still verified as a student for student premium, and my Hulu and Showtime accounts are cancelled. Payment was take...

  • Newbie
  • Plan Premium Student Country USA       My Question or Issue I am suddenly being told that my Account has switched to Family Preium, although I am still verified as a student fo...
  • OneByBoo
  • Roadie
  • 1312 Views
  • 1 replies
  • 0 likes
  • 1312 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] (Promo not automatically applied) Google Home Mini Checkout

Hello, I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify account in order to receive the offer. After that was done, it s...

  • Visitor
  • Hello,   I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify acco...
  • Sandoval75
  • Casual Listener
  • 978 Views
  • 2 replies
  • 1 likes
  • All Platforms
    Other
  • 978 Views
  • 2 replies
  • 1 likes

Google Home

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently started a Premium subscription. I was NOT offered a Google Home. Please advise. Th...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • hipster006
  • Casual Listener
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google Mini

PlanPremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, i am based in singapore, and i really like the google mini, can you please make it ...

  • Visitor
  •   Plan Premium Country Singapore Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...
  • Peter
  • Spotify Legend
  • 660 Views
  • 2 replies
  • 0 likes
  • 660 Views
  • 2 replies
  • 0 likes

Solved!! Will redeeming Spotify gift card negate my Premium+Hulu plan?

Hi all, trying to get clarification on this. I got a Spotify Premium gift card during Amazon's Prime Day. When I tried redeeming it just now, I got the warning:"If you redeem this code you won't be eligible for our other offers or a free trial."I hav...

  • Casual Listener
  • Hi all, trying to get clarification on this. I got a Spotify Premium gift card during Amazon's Prime Day. When I tried redeeming it just now, I got the warning: "If you redeem this code you won't b...
  • 390mn8-em_49s
  • Newbie
  • 3083 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 3083 Views
  • 3 replies
  • 0 likes

Google Home Mini Order Cancelled

This morning I redeemed my free Google Home Mini; however, I noticed that it was going to ship to the wrong address afterward. It wouldn't allow me to change the address, so I cancelled the order. Now, it wont let me re-redeem/order a new one because...

  • Newbie
  • This morning I redeemed my free Google Home Mini; however, I noticed that it was going to ship to the wrong address afterward. It wouldn't allow me to change the address, so I cancelled the order. No...
  • Billy-J
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Google Home Mini :-D

Yeah, awesome!! It's great with that free Google Home Mini.... But why not clearly state the countries that are excluded from the promotion??? I feel cheated when the last step just tells me “sorry, not available in your country”!So what will us Dane...

  • Visitor
  • Yeah, awesome!!   It's great with that free Google Home Mini.... But why not clearly state the countries that are excluded from the promotion??? I feel cheated when the last step just tells me...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Google Home Mini
  • 385 Views
  • 1 replies
  • 0 likes

not eligble for google home mini

PlanIdivudal PremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or Issuei have a 30$ gift card (3 months premium) and it says im not eligble for the goolge home mini, what am i supposed to do am i not eliglbe for it or what

  • Visitor
  • Plan Idivudal Premium Country US Device Desktop Operating System Windows 10   My Question or Issue i have a 30$ gift card (3 months premium) and it says im not eligble for the goolge h...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Subscription expire date

How can I know my what my subscription plan is and when will it expire?

  • Visitor
  • How can I know my what my subscription plan is and when will it expire?   
  • OneByBoo
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Does cancelling premium makes you loose saved music or playlist ?

Hello everyone,I used to be on a family plan and I'm gonna change this to a basic plan for the moment, maybe I'll go back to family plan in a while and I have two questions:- will I loose my saved musics ?- will I loose my playlists ?If so, is there ...

  • Casual Listener
  • Hello everyone, I used to be on a family plan and I'm gonna change this to a basic plan for the moment, maybe I'll go back to family plan in a while and I have two questions: - will I loose my save...
  • Emilia_8
  • Community Legend
  • 2530 Views
  • 4 replies
  • 0 likes
  • Premium
    save
  • 2530 Views
  • 4 replies
  • 0 likes

Payment with paysafe card

PlanFree/PremiumCountryPortugal My Question or IssueI have paid for premium for a year with paysafecard, but last night when I was trying to chose the payment method, paysafecard wasn't available.I have tried different browsers, WiFi connections, inc...

  • Newbie
  • Plan Free/Premium Country Portugal   My Question or Issue I have paid for premium for a year with paysafecard, but last night when I was trying to chose the payment method, paysafecard was...
  • OneByBoo
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! canceling

Hello, About an hour or so ago I bought Spotify premium, But I was skeptical and thought it was gonna scam me by taking loads of money from my credit card and payment method, so I canceled. when I cancelled it said I still have until 23rd of January ...

  • Casual Listener
  • Hello, About an hour or so ago I bought Spotify premium, But I was skeptical and thought it was gonna scam me by taking loads of money from my credit card and payment method, so I canceled. when I ca...
  • Billy-J
  • Spotify Star
  • 723 Views
  • 1 replies
  • 0 likes
  • 723 Views
  • 1 replies
  • 0 likes

Payment got deducted through UPI but Premium not activated

PlanFree/PremiumCountryIndiaDeviceMoto G4Operating SystemAndroid 7 My Question or IssueThe payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue?

  • Casual Listener
  • Plan Free/Premium Country India Device Moto G4 Operating System Android 7   My Question or Issue The payment got deducted through UPI but my premium didn't get activated. Can anyo...
  • Billy-J
  • Spotify Star
  • 386 Views
  • 3 replies
  • 1 likes
  • 386 Views
  • 3 replies
  • 1 likes

Propaganda en Spotify premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 2915545
  • Regular
  • 830 Views
  • 2 replies
  • 0 likes
  • Propaganda en Spotify premium
  • 830 Views
  • 2 replies
  • 0 likes

If I cancel my Spotify Premium before being charged, do I still get the free 3 months?

Plan: FreeCountry: USA Device: Surface Pro Operating System: Windows 10 My Question or Issue: If I cancel my Spotify Premium before being charged, do I still get the free 3 months?

  • Visitor
  • Plan: Free Country: USA   Device: Surface Pro   Operating System: Windows 10     My Question or Issue: If I cancel my Spotify Premium before being charged, do I sti...
  • Billy-J
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

higher price

PlanPremiumCountryCanadaMy Question or IssueFor 3-4 months now i am paying 2$ more on my bill. Was there a price change i did not know about ? They should email if they raise their prices !

  • Regular
  •   Plan Premium Country Canada My Question or Issue For 3-4 months now i am paying 2$ more on my bill. Was there a price change i did not know about ? They should email if they raise their ...
  • deschenesvero
  • Regular
  • 615 Views
  • 3 replies
  • 0 likes
  • Price
  • 615 Views
  • 3 replies
  • 0 likes