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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15601 Views
  • 27 replies
  • 3 likes
  • 15601 Views
  • 27 replies
  • 3 likes

Solved!! I lost my subscription

My Question or IssueOkay, my subscription is ended too early. I started to subscribe on 25 june and there is a promo 3 month free. But now when i want play some music my premium was gone. It supposed to ended on september. Ive been try every method a...

  • Casual Listener
  • My Question or Issue Okay, my subscription is ended too early. I started to subscribe on 25 june and there is a promo 3 month free. But now when i want play some music my premium was gone. It suppos...
  • Geraldi
  • Casual Listener
  • 750 Views
  • 6 replies
  • 0 likes
  • Lost my Subscription
  • 750 Views
  • 6 replies
  • 0 likes

Superuser Contribution Upgrading from premium to family

I currently have a regular premium subscription. The payment just went through last week. I decided I want to switch ot the family plan so my kids can have premium features too. I went to upgrade, and it looks like it will cost me $14.99, even though...

  • Newbie
  • I currently have a regular premium subscription. The payment just went through last week. I decided I want to switch ot the family plan so my kids can have premium features too.   I went to up...
  • Petya
  • Community Legend
  • 1511 Views
  • 5 replies
  • 0 likes
  • 1511 Views
  • 5 replies
  • 0 likes

Prices in CIS

Country: Kazakhstan HeyI'm living in Kazakhstan and the price is $4.99, also the trial version is 1 month when it is 3 months in Russia.You think that price suits, but it's not. At first, the living level is much higher in Russia than in Kazakhstan f...

  • Regular
  • Country: Kazakhstan   Hey I'm living in Kazakhstan and the price is $4.99, also the trial version is 1 month when it is 3 months in Russia. You think that price suits, but it's not. At first...
  • kara_11
  • Casual Listener
  • 1109 Views
  • 8 replies
  • 22 likes
  • CIS
    Price
  • 1109 Views
  • 8 replies
  • 22 likes

Superuser Contribution I resident of Ukraine and i used USA spotify change payment

CountryUkraine Device(iPhone 5c)Operating System My Question or Issue Hello i used spotify as USA resident but i'm Ukranian resident. now i launched it in Ukraine. and i want buy premium Ukranian premium costs 5$ USA 10$ i payed before as USA residen...

  • Visitor
  •     Country Ukraine   Device (iPhone 5c) Operating System     My Question or Issue   Hello  i used spotify as USA resident but i'm Ukranian resident. no...
  • Elena
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Passage Spotify Famille mais impossible de résilier Spotify Premium via Bouygues Telecom

Bonjour, Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche :"Votre abonnement est associé à notre partenaire Bouygues Telecom. Merci de vous adresser à Bouygues Telecom pour to...

  • Newbie
  • Bonjour,   Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche : "Votre abonnement est associé à notre partenaire ...
  • Emmanuel39
  • Visitor
  • 1605 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 1605 Views
  • 8 replies
  • 0 likes

Kazakhstan launch prices

PlanFreeCountry Kazakhstan Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I’m happy that Spotify is now in Kazakhstan. However, I’m deeply frustrated by the pri...

  • Visitor
  • Plan Free Country Kazakhstan    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • seitenov
  • Casual Listener
  • 642 Views
  • 1 replies
  • 11 likes
  • 642 Views
  • 1 replies
  • 11 likes

Superuser Contribution Why can't I get Premium Abroad

Plan: FreeCountry: Bulgaria Device: iPhone 8, Macbook Pro late 2017Operating System: iOS 10 I originally started a premium account in the U.K but downgraded to the free plan. I'm now a permanent student in Bulgaria and I want to upgrade back to a pre...

  • Visitor
  • Plan: Free Country: Bulgaria   Device: iPhone 8, Macbook Pro late 2017 Operating System: iOS 10   I originally started a premium account in the U.K but downgraded to th...
  • Elena
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with BillDesk UPI payment

Hey folks, Thanks for reporting this issue to us. It’d be good for you to wait at least 3 days for the payment to be processed. In the meantime, if you’d like, you can contact your payment method provider for further details regarding the transaction...

  • Spotify Legend
  • Hey folks,   Thanks for reporting this issue to us.   It’d be good for you to wait at least 3 days for the payment to be processed.    In the meantime, if you’d like, ...
  • Elena
  • Moderator
  • 1446 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 1446 Views
  • 2 replies
  • 1 likes

Please revise prices in CIS ASAP for Premium/Family

PlanPremium/FamilyCountryCIS/Ukraine Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more. while Russia is more wealthy. Also currency to pay in RU is local...

  • Regular
  • Plan Premium/Family Country CIS/Ukraine   Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more....
  • VladimirThor
  • Regular
  • 500 Views
  • 2 replies
  • 9 likes
  • 500 Views
  • 2 replies
  • 9 likes

Superuser Contribution Spotify Duo

PlanFreeCountryPhilippinesDeviceMi 9Operating SystemAndroid 10 My Question I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spotify Duo. My partner's address is different with my address but she moved in with ...

  • Casual Listener
  • Plan Free Country Philippines Device Mi 9 Operating System Android 10   My Question  I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spot...
  • Petya
  • Community Legend
  • 647 Views
  • 3 replies
  • 0 likes
  • 647 Views
  • 3 replies
  • 0 likes

Spotify duo

PlanPremium + HuluCountryUnites statesDeviceiPhone 11Operating System(iOS 10 My Question or IssueI got an email about signing up for Spotify duo, (I already have spotify premium with Hulu) and wanted to get the duo for me and my fiancé but I clicked ...

  • Visitor
  • Plan Premium + Hulu Country Unites states Device iPhone 11 Operating System (iOS 10   My Question or Issue I got an email about signing up for Spotify duo, (I already have spotify prem...
  • user-removed
  • Not applicable
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Подписка в Украине

ПланFreeСтранаУкраинаустройствоPixel 2 xlОперационная системаAndroid, Windows 10 Мой вопрос или проблемаЗдравствуйте, это уже финальная страница и цены на украинский рынок?И почему цены выше чем в РФ?

  • Casual Listener
  • План Free Страна Украина устройство Pixel 2 xl Операционная система Android, Windows 10   Мой вопрос или проблема Здравствуйте, это уже финальная страница и цены на украинский рынок? ...
  • K0TiK
  • Casual Listener
  • 426 Views
  • 2 replies
  • 4 likes
  • 426 Views
  • 2 replies
  • 4 likes

Help please! I have two accounts -

I have two accounts - a free one and a family one - two different emails etc. Do I need to delete or cancel my free account and just upload my saved music again or can I combine them?

  • Visitor
  • I have two accounts - a free one and a family one - two different emails etc.   Do I need to delete or cancel my free account and just upload my saved music again or can I combine them? &n...
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student membership

I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium account. I'm trying to login to hulu on a new devi...

  • Casual Listener
  • I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium...
  • Kteag
  • Casual Listener
  • 590 Views
  • 3 replies
  • 0 likes
  • 590 Views
  • 3 replies
  • 0 likes

I paid for spotify but haven't received a receipt, it's not letting me use the premium settings.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy won't it give me the premium settings I've paid for?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why won...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

PRICE-SETTING POLICY

Spoiler (Highlight to read) PlanFree (I ain't gonna pay for this until it is fixed)CountryKazakhstanDevice(iPhone 9)Operating System(Windows 9) My Question or IssueHello. There is an inadequate issue with your pricing policy. I live in Kazakhstan and...

  • Visitor
  •   Plan Free (I ain't gonna pay for this until it is fixed) Country Kazakhstan Device (iPhone 9) Operating System (Windows 9)   My Question or Issue Hello.   There is an in...
  • 305 Views
  • 0 replies
  • 8 likes
  • 305 Views
  • 0 replies
  • 8 likes

Switching from premium to duo

I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of the next month. Is it too late to switch to a duo ac...

  • Visitor
  • I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of t...
  • Billy-J
  • Spotify Star
  • 1636 Views
  • 1 replies
  • 0 likes
  • 1636 Views
  • 1 replies
  • 0 likes

Price policy

PlanFree/PremiumCountryKazakhstanDeviceiPhone XOperating SystemiOS 13 My Question or IssueHello. Why in our country prices are in dollars. And a trial subscription is given only for a month. In our country, the dollar is more expensive than in Russia...

  • Visitor
  • Plan Free/Premium Country Kazakhstan Device iPhone X Operating System iOS 13   My Question or Issue Hello. Why in our country prices are in dollars. And a trial subscription is given o...
  • Billy-J
  • Spotify Star
  • 382 Views
  • 1 replies
  • 5 likes
  • 382 Views
  • 1 replies
  • 5 likes

Downloaded music when 7 day trial ends

If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?

  • Newbie
  • If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?
  • Samuele_Parolin
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes