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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6558 Views
  • 23 replies
  • 2 likes
  • 6558 Views
  • 23 replies
  • 2 likes

Superuser Contribution Xbox One Premium Offer

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I received an offer from Xbox to receive a 6 month free trial of premium. W...

  • Visitor
  • Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Katerina
  • Spotify Legend
  • 1316 Views
  • 8 replies
  • 5 likes
  • 1316 Views
  • 8 replies
  • 5 likes

Solved!!Superuser Contribution Spotify Premium Voucher but already have it

I recently bought a TV and it came with a 6 month spotify premium subscription, the problem is I already have a premium subscription. How can I redeem this voucher?

  • Newbie
  • I recently bought a TV and it came with a 6 month spotify premium subscription, the problem is I already have a premium subscription. How can I redeem this voucher?  
  • Katerina
  • Spotify Legend
  • 6178 Views
  • 4 replies
  • 0 likes
  • 6178 Views
  • 4 replies
  • 0 likes

Superuser Contribution I want to close my account and open a new one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Xbox Game Pass Spotify Premium Promotional Offer Not Working

i came across a offer 6 month of spotify premium with Xbox game pass,after the purchase i waited to receive message once i received a message with unique linki clicked on it which to me to a web pagewith start trial page after clicking on the start t...

  • Casual Listener
  • i came across a offer 6 month of spotify premium with Xbox game pass, after the purchase i waited to receive message  once i received a message with unique link i clicked on it which to me to...
  • Katerina
  • Spotify Legend
  • 1775 Views
  • 2 replies
  • 0 likes
  • 1775 Views
  • 2 replies
  • 0 likes

Can't find the account we are being charged for

My wife and I are getting charged twice a month but only 1 of us has a Premium account, the following are our emailsfree - *snip* - (Samsung) free - *snip* - (Samsung) free - *snip* - (Samsung) All above are confirmed Free accounts under each profile...

  • Visitor
  • My wife and I are getting charged twice a month but only 1 of us has a Premium account, the following are our emails free - *snip*  - (Samsung)  free - *snip*  - (Samsung) &nbsp...
  • OneByBoo
  • Roadie
  • 2289 Views
  • 3 replies
  • 0 likes
  • 2289 Views
  • 3 replies
  • 0 likes

Spotify unable to charge for this month's billing

PlanPremiumCountryPhilippinesDeviceSamsung J7 PrimeOperating SystemAndroid Marshmallow My Question or IssueIt keeps saying that it's unable to charge me for this month's billing and I have to update my bank details. I only ever use the same debit car...

  • Music Fan
  • Plan Premium Country Philippines Device Samsung J7 Prime Operating System Android Marshmallow   My Question or Issue It keeps saying that it's unable to charge me for this month's bill...
  • OneByBoo
  • Roadie
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Premium gone after updating the app

Hi, so I have just updated the app and my Spotify asked me to login again. I think I usually login with facebook and then when I check my premium has gone to free. I am sure this is the only account I have cause of the picture I put on my Spotify whi...

  • Visitor
  • Hi, so I have just updated the app and my Spotify asked me to login again. I think I usually login with facebook and then when I check my premium has gone to free. I am sure this is the only account ...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Not eligible for Spotify Premium

PlanPremium at the momentCountryBEDevice(Huawei Mate 20, Windows PC)Operating System(Android Pie, Windows 10,) My Question or IssueHi. I have an issue with Spotify Premium for 3 days now. I do have premium right now, paid via PayPal, but I'm trying t...

  • Newbie
  • Plan Premium at the moment Country BE Device (Huawei Mate 20, Windows PC) Operating System (Android Pie, Windows 10,)   My Question or Issue Hi. I have an issue with Spotify Premium fo...
  • Maxim
  • Spotify Star
  • 6685 Views
  • 2 replies
  • 0 likes
  • 6685 Views
  • 2 replies
  • 0 likes

Superuser Contribution Minha verificação de estudante não conclue

Olá, domingo 16/09 fiz o procedimento de sou eu estudante, não recebi o e-mail sobre nada relacionado até hoje, fui me auxiliar, caso meu e-mail não esta atualizado ou não foi embora ainda minha situação como estudante? BRASIL .

  • Visitor
  •  Olá, domingo 16/09 fiz o procedimento de sou eu estudante, não recebi o e-mail sobre nada relacionado até hoje, fui me auxiliar, caso meu e-mail não esta atualizado ou não foi embora ainda...
  • Petya
  • Community Legend
  • 800 Views
  • 4 replies
  • 0 likes
  • assinatura
    estudante
    Premium
    studies
  • 800 Views
  • 4 replies
  • 0 likes

Spotify Premium abroad / Revolut / N26

Hello,Suggestion : accept Revolut or N26 cards payment method when living abroad // decorrelate country residence location and credit card nationality. I created my premium account in France but I’m living in Vietnam now for several years. According ...

  • Visitor
  • Hello, Suggestion : accept Revolut or N26 cards payment method when living abroad // decorrelate country residence location and credit card nationality.   I created my premium account in ...
  • osornios
  • Spotify Star
  • 1429 Views
  • 1 replies
  • 0 likes
  • 1429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding existing premium user to new family premium account

A search on this subject turns up many similar questions but no helpful answers, so I'm asking again. If I begin a Family Premium account, can I add my son who is an existing Premium subscriber without affecting his playlists and etc? Replies in the ...

  • Regular
  • A search on this subject turns up many similar questions but no helpful answers, so I'm asking again. If I begin a Family Premium account, can I add my son who is an existing Premium subscriber witho...
  • Stgparis
  • Regular
  • 977 Views
  • 9 replies
  • 0 likes
  • 977 Views
  • 9 replies
  • 0 likes

Why did my abo change by itself?

[snip - Community Moderator edit for personal details]   Plan Premium Country Germany Device iPhone 7 Operating System iOS 13.2 My Question or Issue Hey, I was using the standard premium abo the whole time. I was paying 9,99€ and suddenly the spotify...

  • Casual Listener
  • [snip - Community Moderator edit for personal details]   Plan Premium Country Germany   Device iPhone 7 Operating System iOS 13.2   My Question or Issue Hey, I was u...
  • OneByBoo
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed

I used up all the credit on my card for this month, so the Spotify payment for my Family account was denied. In a few days the card should return available, but what should I do as of now?

  • Casual Listener
  • I used up all the credit on my card for this month, so the Spotify payment for my Family account was denied.   In a few days the card should return available, but what should I do as of now?
  • Peter
  • Spotify Legend
  • 701 Views
  • 3 replies
  • 0 likes
  • 701 Views
  • 3 replies
  • 0 likes

Superuser Contribution Did not get promotional code for google home mini

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, MacBook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI did not receive promotional code for claiming the google home mini for premium users. I got...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, MacBook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I did n...
  • Peter
  • Spotify Legend
  • 622 Views
  • 3 replies
  • 2 likes
  • 622 Views
  • 3 replies
  • 2 likes

Superuser Contribution Hulu sign up does not work.

I checked with every browser, extensions disabled etc. When I click to go to hulu I get "page not found"

  • Regular
  • I checked with every browser, extensions disabled etc. When I click to go to hulu I get "page not found"
  • Peter
  • Spotify Legend
  • 1300 Views
  • 10 replies
  • 0 likes
  • 1300 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution I'm a Canadian living in Indonesia who wants to update by billing and use my husband's American cred

Hello,I am a Canadian living abroad currently with no active Canadian credit cards. When I was living in Malaysia, I used my Malaysian credit card. This card will expire this week so I need to update my billing info. With this card expired, I have no...

  • Newbie
  • Hello, I am a Canadian living abroad currently with no active Canadian credit cards. When I was living in Malaysia, I used my Malaysian credit card. This card will expire this week so I need to upda...
  • Peter
  • Spotify Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Charged twice per month

PlanPremiumCountryEnglandDeviceiPhone 7Operating SystemiOS 10 My Question or IssuePaypal said the payment failed and it will be charged once again. but my money charged twice on this Wednesday and today. i checked my bank account, it confirmed.

  • Visitor
  • Plan Premium Country England Device iPhone 7 Operating System iOS 10   My Question or Issue Paypal said the payment failed and it will be charged once again. but my money charged twice...
  • OneByBoo
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountrySweden Operating SystemWindows 10My Question or IssueI received an ad stating "3 months free". Upon clicking on it, the page I was forwarded to, then said Premium for 99kr (SEK) for 3 months (with 99kr/month after that). What i...

  • Visitor
  • Plan Free/Premium Country Sweden   Operating System Windows 10 My Question or Issue I received an ad stating "3 months free". Upon clicking on it, the page I was forwarded to, then said ...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Romania users are not allowed to pay with PayPal™

Plan Premium (Free For Now)Country Romania (Turda, Cluj County)Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+)Operating System Android 8, Android 9, Windows 10 My Question or IssueI just wanted to buy premium and I am not ...

  • Visitor
  • Plan Premium (Free For Now) Country Romania (Turda, Cluj County) Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+) Operating System Android 8, Android...
  • OneByBoo
  • Roadie
  • 1287 Views
  • 1 replies
  • 0 likes
  • paypal
    PayPal™
    PP
    RO
    romania
    ROU
  • 1287 Views
  • 1 replies
  • 0 likes