Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
83376 Views
50 replies
4 likes

83376 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10281 Views
23 replies
2 likes

10281 Views
23 replies
2 likes

Superuser Contribution Errore nell’attivare Spotify premium

Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank app was sent to me, by mistake I closed that page an...

user-removed
Visitor
Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank a...
2020-03-24 5:16:04 PM
2020-03-29 11:01:12 AM
Ivan
Spotify Legend
486 Views
3 replies
1 likes

486 Views
3 replies
1 likes

Solved!!Superuser Contribution Credit card was declined during payment but money was charged

PlanStudent premiumCountryIndiaDeviceAsus Zenfone Max pro m1Operating SystemAndroid pie My Question or IssueI tried to subscribe the student premium but my credit card was declined as it doesn't allow monthly subscription but money was charged and I ...

Kronu
Visitor
Plan Student premium Country India Device Asus Zenfone Max pro m1 Operating System Android pie My Question or Issue I tried to subscribe the student premium but my credit card was d...
2020-03-28 1:25:37 PM
2020-03-29 8:32:49 AM
Ivan
Spotify Legend
488 Views
1 replies
0 likes

488 Views
1 replies
0 likes

Hulu part of subscription disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...

Snoberge
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
2020-03-28 9:38:39 PM
2020-03-29 5:10:40 AM
Billy-J
Spotify Star
655 Views
3 replies
0 likes

655 Views
3 replies
0 likes

Updated payment canceled Hulu

PlanPremiumCountrynyc USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu is gone after I updated my payment. I would love to continue my subsc...

Mac1993
Visitor
Plan Premium Country nyc USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Qu...
2020-03-27 11:49:10 PM
2020-03-29 4:32:00 AM
Billy-J
Spotify Star
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

Gift card não contabilizou

Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium

Natanbarros97
Visitor
Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium
2020-03-27 4:46:05 PM
2020-03-29 1:40:16 AM
Bittencourt
Spotify Star
184 Views
1 replies
0 likes

184 Views
1 replies
0 likes

Wondering about using a gift card even though I’m on premium

My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to redeem it by next week? I’m going somewhere else an...

Mvnxsvld
Newbie
My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to ...
2020-03-28 9:13:40 AM
2020-03-28 11:16:21 AM
Jose_M
Spotify Star
265 Views
1 replies
1 likes

265 Views
1 replies
1 likes

Premium and playing on devices simultaneously

With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is playing but hearing it as well. Is this possible?

theRealjoegrant
Casual Listener
With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is&nbs...
2019-01-02 6:32:15 PM
2020-03-28 1:31:13 AM
theRealjoegrant
Casual Listener
314 Views
2 replies
0 likes

314 Views
2 replies
0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

gonekoala
Casual Listener
I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
2020-03-26 11:02:24 AM
2020-03-27 9:59:17 AM
Xenia
Moderator
4791 Views
1 replies
0 likes
Login
receipt

4791 Views
1 replies
0 likes

Wrong country / Card details

Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, not an LT one of 7EUR. Their support is useless - I'...

turbonvicius
Newbie
Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, n...
2020-03-27 9:22:33 AM
2020-03-27 9:39:28 AM
OneByBoo
Roadie
257 Views
1 replies
0 likes

257 Views
1 replies
0 likes

Superuser Contribution Student Spotify plus Hulu subscription

PlanStudent PremiumCountryUSADeviceWindows hp laptop, RokuOperating SystemWindows My Question or IssueI signed up for the Student Premium Spotify account which comes with access to Hulu and Showtime. I previously activated the Hulu account and on my ...

Deedee6
Visitor
Plan Student Premium Country USA Device Windows hp laptop, Roku Operating System Windows My Question or Issue I signed up for the Student Premium Spotify account which comes with acc...
2020-03-27 4:16:24 AM
2020-03-27 9:35:24 AM
Xenia
Moderator
356 Views
2 replies
1 likes

356 Views
2 replies
1 likes

Re: Money deducted from bank account but no premium access given

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my money ...

varadmulay
Regular
The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is sho...
2020-03-24 7:18:11 AM
2020-03-26 6:07:13 PM
Luan
Spotify Star
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Superuser Contribution No puedo contratar un plan premium

No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.

josemraud
Casual Listener
No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.&nb...
2020-03-17 5:45:11 AM
2020-03-26 4:08:47 PM
Elena
Moderator
473 Views
3 replies
0 likes

473 Views
3 replies
0 likes

Solved!! Revolut card issue

PlanPremiumCountryRomaniaDeviceASUS Laptop & Samsung Galaxy S10Operating SystemWindows 10 Pro x64 & Android 10 My Question or IssueI have a physical Revolut card registered on my account. Today I tried to change it since I don't want to use it for on...

AdrianGotca
Regular
Plan Premium Country Romania Device ASUS Laptop & Samsung Galaxy S10 Operating System Windows 10 Pro x64 & Android 10 My Question or Issue I have a physical Revolut card regi...
2020-03-21 5:16:07 PM
2020-03-26 3:42:12 PM
AdrianGotca
Regular
5124 Views
9 replies
0 likes

5124 Views
9 replies
0 likes

Superuser Contribution Payment problems

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue helloi had a spotify account connected to my polish revolut card. Becouse of brexit verifica...

Mikolaj-j
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2020-03-09 5:02:30 AM
2020-03-26 2:56:15 PM
Xenia
Moderator
1299 Views
7 replies
0 likes

1299 Views
7 replies
0 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

xboxfan1
Casual Listener
Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1 My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
2020-03-26 11:12:41 AM
2020-03-26 2:22:09 PM
Emilia_8
Community Legend
1079 Views
5 replies
0 likes
Premium
Trial

1079 Views
5 replies
0 likes

Superuser Contribution SPOTIFY DUO

What if I hire Spotify duo before my three-month free promotion ends.Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis.Because I'd like to hire him, but we're going to go through with the billing dates, that is,...

Gregorio18
Visitor
What if I hire Spotify duo before my three-month free promotion ends. Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis. Because I'd like to hire him, but we'...
2020-03-25 4:20:33 PM
2020-03-26 2:02:21 PM
Mario
Spotify Legend
406 Views
1 replies
0 likes

406 Views
1 replies
0 likes

Superuser Contribution Abonnement 3 mois gratuit

Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie

aurel67
Visitor
Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie
2020-03-26 9:01:44 AM
2020-03-26 12:12:19 PM
Xenia
Moderator
356 Views
1 replies
0 likes

356 Views
1 replies
0 likes

Superuser Contribution je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

marie33000
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-03-24 11:01:14 AM
2020-03-26 11:31:46 AM
Ivan
Spotify Legend
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

Superuser Contribution Pagar con Débito Visa del Banco Hipotecario

Hola.Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix hace tiempo, y así vienen siendo sin inconvenientes. Co...

MarcosFull
Visitor
Hola. Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix ha...
2020-03-24 5:46:58 AM
2020-03-26 9:29:03 AM
Ivan
Spotify Legend
392 Views
1 replies
0 likes

392 Views
1 replies
0 likes

Gift Card

PlanFreeCountryCanada DeviceIphone6sOperating SystemIos My Question or IssueI cannot add a gift card to my account. I was on the free trial for premium and it didnt work. I changed to the free membership and still cant add the gift card. It doesnt ev...

kcole59
Visitor
Plan Free Country Canada Device Iphone6s Operating System Ios My Question or Issue I cannot add a gift card to my account. I was on the free trial for premium and it didnt w...
2020-03-25 10:19:15 PM
2020-03-26 2:38:40 AM
引きこもり
Roadie
619 Views
1 replies
0 likes

619 Views
1 replies
0 likes

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