Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
krishna1926
Visitor
175790 Views
114 replies
12 likes

175790 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19650 Views
27 replies
4 likes

19650 Views
27 replies
4 likes

Google Nest - Eligible

Saw the offer for the free google nest mini last night, and tried to redeem it but it keeps telling me i'm not eligible. I am a premium member (originally a 6 month code) but have my card details on file for when it ends. Is this why I cannot redeem ...

SkyeAmber2020
Casual Listener
Saw the offer for the free google nest mini last night, and tried to redeem it but it keeps telling me i'm not eligible. I am a premium member (originally a 6 month code) but have my card details on ...
2020-09-02 12:35:23 PM
2020-09-02 6:25:57 PM
EthanS1
Community Legend
1364 Views
3 replies
5 likes
Google Nest
Ineligible
Premium

1364 Views
3 replies
5 likes

Solved!! Free Google Nest Mini with Premium?

hey, so i recently opened my spotify app and i noticed i got a pop up saying i am eligible for a free google home nest mini, i clicked it to open a link and once it opened it brought me to an error page. PREMIUMCANADAIPHONE 8IOS 14 My Question or Iss...

braydenblaze
Casual Listener
hey, so i recently opened my spotify app and i noticed i got a pop up saying i am eligible for a free google home nest mini, i clicked it to open a link and once it opened it brought me to an error p...
2020-09-02 1:48:45 AM
2020-09-02 6:17:33 PM
braydenblaze
Casual Listener
2941 Views
11 replies
0 likes

2941 Views
11 replies
0 likes

Payment Cancellation

I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscription of my colleague, but im not sure. Is it possible t...

runiback
Visitor
I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscri...
2020-09-02 5:32:24 PM
2020-09-02 6:04:15 PM
EthanS1
Community Legend
612 Views
1 replies
0 likes
cancellation
Payment

612 Views
1 replies
0 likes

it says im not eligible for premium?

I'm trying to go into a premium plan after having a free trial period but its saying im not eligible. I have searched for answers and tried going into incognito mode and it still won't let me.

l0zeridi0t
Visitor
I'm trying to go into a premium plan after having a free trial period but its saying im not eligible. I have searched for answers and tried going into incognito mode and it still won't let me. ...
2020-09-02 5:26:52 PM
2020-09-02 6:00:15 PM
Billy-J
Spotify Star
240 Views
1 replies
0 likes

240 Views
1 replies
0 likes

Re: Free Google Nest Mini with Premium

Sure. I am logged in, however the very top navigation still displays 'Premium'. I click on it to see the plans, then click individual (which is what I bought). Then i see the below... Maybe its caching?

Armybarge
Casual Listener
Sure. I am logged in, however the very top navigation still displays 'Premium'. I click on it to see the plans, then click individual (which is what I bought). Then i see the below... Maybe ...
2020-09-02 4:12:55 PM
2020-09-02 5:34:23 PM
Billy-J
Spotify Star
389 Views
3 replies
0 likes

389 Views
3 replies
0 likes

Changing family subscription

Hi bit of an unusual one. I’m a long term invited member of a family plan, with siblings. I’ve since got married and would like to leave the original family plan and start up a new family plan - for my new family. But I don’t want to lose all the sav...

Rna123
Newbie
Hi bit of an unusual one. I’m a long term invited member of a family plan, with siblings. I’ve since got married and would like to leave the original family plan and start up a new family plan ...
2020-09-02 5:16:13 PM
2020-09-02 5:26:13 PM
Billy-J
Spotify Star
721 Views
1 replies
0 likes
Family plan issues

721 Views
1 replies
0 likes

No Nest for long term family subscription?

Hi, I'm a long term subscriber of Spotify premium which I pay for with a debit card each month though it seems I'm not eligible for a free nest? whats stopping me from downgrading then upgrading and getting benefits? pretty poor loyalty rewards....

ElizaAnne
Visitor
Hi, I'm a long term subscriber of Spotify premium which I pay for with a debit card each month though it seems I'm not eligible for a free nest? whats stopping me from downgrading then upgradin...
2020-09-02 4:29:07 PM
2020-09-02 5:10:30 PM
Billy-J
Spotify Star
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

Student discount

PlanPremiumCountryFranceDevice(iPhone 6sOperating System(iOS 10 My Question or IssueHello, My Spotify has just been renewed as premium even though I had student premium for 2 years. I tried to change plan and had extreme difficulty getting the univer...

amheme
Casual Listener
Plan Premium Country France Device (iPhone 6s Operating System (iOS 10 My Question or Issue Hello, My Spotify has just been renewed as premium even though I had student premiu...
2020-09-02 1:57:16 PM
2020-09-02 4:24:07 PM
GrifGrif
Songwriter
253 Views
1 replies
0 likes

253 Views
1 replies
0 likes

Im already a premium but apparently not eligible for google nest mini

I dont pay for my subscription through a partner or a gift cardPlanFree/PremiumCountry uk Device(iPhone xrOperating System(iOS 13 My Question or Issue

Trilm1
Visitor
I dont pay for my subscription through a partner or a gift card Plan Free/Premium Country uk Device (iPhone xr Operating System (iOS 13 My Question or Issue
2020-09-02 11:24:20 AM
2020-09-02 3:49:28 PM
Billy-J
Spotify Star
262 Views
1 replies
0 likes

262 Views
1 replies
0 likes

Family Account Holder - Where to get Google Nest Mini code?

PlanCountryFamilyUK My Question or IssueI've been a Spotify account holder for many years now and so based on everything I've read so far, I should be eligible for the Google Nest Mini. When I go to the page, https://www.spotify.com/uk/premium/#PLANS...

iHK
Visitor
Plan Country Family UK My Question or Issue I've been a Spotify account holder for many years now and so based on everything I've read so far, I should be eligible for the Goog...
2020-09-02 3:44:34 PM
2020-09-02 3:47:25 PM
Billy-J
Spotify Star
423 Views
1 replies
0 likes

423 Views
1 replies
0 likes

PayPal giftcard

PlanFree/PremiumCountryUKDeviceiPhone 11Operating SystemiOS 13 My Question or IssueI have a gift card for spotify, but it isn't being shown in my PayPal account. If I just pick pay for premium with PayPal, will it use my giftcard?

hazel10
Visitor
Plan Free/Premium Country UK Device iPhone 11 Operating System iOS 13 My Question or Issue I have a gift card for spotify, but it isn't being shown in my PayPal account. If I just pi...
2020-09-02 12:29:47 PM
2020-09-02 1:09:46 PM
EthanS1
Community Legend
2149 Views
1 replies
0 likes

2149 Views
1 replies
0 likes

Do I qualify for Google Nest

My Premium account is activated through Currys 6 month free subscription code. Do I qualify to redeem a Google Nest Mini speaker?

Anonymousgeeza
Visitor
My Premium account is activated through Currys 6 month free subscription code. Do I qualify to redeem a Google Nest Mini speaker?
2020-09-02 12:10:36 PM
2020-09-02 1:04:08 PM
EthanS1
Community Legend
360 Views
1 replies
0 likes

360 Views
1 replies
0 likes

Not eligible for a google nest mini

I’ve just signed up for a (£9.99) premium account and now it says I’m not eligible for a google nest mini why is that

Gemz10
Visitor
I’ve just signed up for a (£9.99) premium account and now it says I’m not eligible for a google nest mini why is that
2020-09-02 1:13:22 AM
2020-09-02 9:40:20 AM
Billy-J
Spotify Star
442 Views
2 replies
0 likes

442 Views
2 replies
0 likes

Just signed to the premium but saying i cannot redeem

We're sorry but you're not able to redeem at this moment.I paid via paypal, the £10 is deducted and went through. It is my first time using Spotify premium also. And am not eligible as per below Who’s not eligible?You’re not eligible if you:Use a non...

Nev5
Newbie
We're sorry but you're not able to redeem at this moment. I paid via paypal, the £10 is deducted and went through. It is my first time using Spotify premium also. And am not eligible as per be...
2020-09-02 1:12:07 AM
2020-09-02 9:31:59 AM
Billy-J
Spotify Star
509 Views
4 replies
0 likes

509 Views
4 replies
0 likes

Hola buenas noches me están cobrando la cuenta Premium y no me funciona

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHola buenas noches quería saber porque me están cobrando la cuenta dé Spotify Premium y no la...

DaianaH
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hola bu...
2020-09-02 4:33:41 AM
2020-09-02 6:37:27 AM
Billy-J
Spotify Star
216 Views
1 replies
0 likes

216 Views
1 replies
0 likes

Ending Premium Student Trial

PlanPremium for StudentsCountryCanadaDevice(Google Pixel 3A)Operating System(Android 10) My Question or IssueHello!I am trying to cancel my free trial early in order for me to be eligible for the Google Nest Mini. Does anyone know how to opt out of t...

Shooqeh
Visitor
Plan Premium for Students Country Canada Device (Google Pixel 3A) Operating System (Android 10) My Question or Issue Hello! I am trying to cancel my free trial early in order ...
2020-09-02 1:11:12 AM
2020-09-02 1:40:49 AM
Billy-J
Spotify Star
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

I got a spotify premium "welcome back" email after I disabled it

So, 29th August I cancelled my spotify premium and yesterday I got email from Spotify with welcome message "Welcome back to premium". I just don't know if this is just a bot or someone got into my account or somehow got my credit card number. My acco...

VojtanoZz
Visitor
So, 29th August I cancelled my spotify premium and yesterday I got email from Spotify with welcome message "Welcome back to premium". I just don't know if this is just a bot or someone got into my ac...
2020-09-01 8:38:08 PM
2020-09-01 12:23:39 AM
Billy-J
Spotify Star
3399 Views
1 replies
0 likes
Premium
premium problem

3399 Views
1 replies
0 likes

duo premium with headspace

PlanPremiumCountryukDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to upgrade to the duo but i also have headspace and im paying full price. do you do...

1197493724
Visitor
Plan Premium Country uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2020-09-01 11:10:19 PM
2020-09-01 12:19:14 AM
Billy-J
Spotify Star
899 Views
1 replies
0 likes

899 Views
1 replies
0 likes

Solved!! Duo Subscription for my sister

Hello I was hoping to get my sister and myself a Duo paid plan, but we don't live together. Can I still get one? I've read so many different opinions on this online, just thought I'd check here before buying it. Country: INDIA.Any help would be appre...

sumokaboo
Casual Listener
Hello 😃 I was hoping to get my sister and myself a Duo paid plan, but we don't live together. Can I still get one? I've read so many different opinions on this online, just thought I'd check here b...
2020-09-01 5:41:19 PM
2020-09-01 12:11:02 AM
Billy-J
Spotify Star
1093 Views
1 replies
0 likes

1093 Views
1 replies
0 likes

Solved!! Google Nest Mini Offer

PlanPremiumCountryUKDeviceiPhone 7Operating SystemiOS 13 I have been a Spotify premium subscriber since circa 2013. In the last 2 months I have moved my billing into my Sky Tv subscription. I believe this renders me ineligible for the Google Nest off...

DominicL92
Visitor
Plan Premium Country UK Device iPhone 7 Operating System iOS 13 I have been a Spotify premium subscriber since circa 2013. In the last 2 months I have moved my billing into my Sky Tv ...
2020-09-01 11:05:00 PM
2020-09-01 11:13:29 PM
EthanS1
Community Legend
678 Views
1 replies
0 likes

678 Views
1 replies
0 likes

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