Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
FatihTalha
Casual Listener
90245 Views
56 replies
5 likes

90245 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11367 Views
24 replies
2 likes

11367 Views
24 replies
2 likes

impossible d'effectuer un abonnement

Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche "Une erreur s'est produite. Veuillez réessayer, ou...

Gabriel421
Casual Listener
Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche...
2020-04-21 9:58:59 AM
2020-04-21 9:57:38 PM
Gabriel421
Casual Listener
1535 Views
2 replies
0 likes

1535 Views
2 replies
0 likes

Me están cobrando más de mi plan para unversitarios

El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consultado mi estado de cuenta por medio electrónico pero...

oscardgzz
Casual Listener
El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consul...
2020-04-14 7:30:01 PM
2020-04-21 1:06:38 PM
OneByBoo
Roadie
703 Views
3 replies
0 likes

703 Views
3 replies
0 likes

Superuser Contribution Spotify Packages

PlanPremiumCountry DevicePoco F1 (android)Operating SystemAndroid oreo My Question or IssueI just want to know about the lifetime spotify package... Is there any life time package?That also ensured only one time payment...And what amount will Spotify...

Mahdimaruf
Visitor
Plan Premium Country Device Poco F1 (android) Operating System Android oreo My Question or Issue I just want to know about the lifetime spotify package... Is there any ...
2020-04-20 6:23:26 PM
2020-04-21 10:51:51 AM
Katerina
Spotify Legend
808 Views
1 replies
0 likes

808 Views
1 replies
0 likes

3 month Subscripton Giftcard not working

PlanFree (wanting to go to Premium)CountryAustraliaDevice(iPhone 11, Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There I just bought a 3 month Spotify Premium Subscription online from Australia Post.I reside...

RainyWelder
Casual Listener
Plan Free (wanting to go to Premium) Country Australia Device (iPhone 11, Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There ...
2020-04-17 3:37:09 AM
2020-04-21 10:15:43 AM
Billy-J
Spotify Star
564 Views
5 replies
0 likes

564 Views
5 replies
0 likes

I can't buy premium?

Plan PremiumCountry US My Question or IssueHey so a while ago I used my free trial, and now when I try to purchase any plan it says that I cannot get the 1-month offer, and cancels out of the entire transaction (no matter what device I use) because i...

sm6709
Casual Listener
Plan Premium Country US My Question or Issue Hey so a while ago I used my free trial, and now when I try to purchase any plan it says that I cannot get the 1-month offer, and can...
2020-04-21 8:38:31 AM
2020-04-21 8:44:09 AM
sm6709
Casual Listener
479 Views
1 replies
0 likes

479 Views
1 replies
0 likes

Can't access Hulu/Showtime

PlanPremium for StudentCountryCanadaDeviceHP All in One Operating SystemWindows 10 My Question or IssueHow do I access Hulu and Showtime with my student plan? I have tried going to my profile to activate them but it is not there

bhbb536
Visitor
Plan Premium for Student Country Canada Device HP All in One Operating System Windows 10 My Question or Issue How do I access Hulu and Showtime with my student plan? I ...
2020-04-21 6:29:35 AM
2020-04-21 6:37:58 AM
Noah
Spotify Star
881 Views
1 replies
0 likes

881 Views
1 replies
0 likes

Superuser Contribution I got charged twice last month

Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is that I cancelled my credit card last month and I just found o...

propa_surf
Casual Listener
Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is t...
2020-04-20 2:04:39 PM
2020-04-20 6:32:13 PM
propa_surf
Casual Listener
789 Views
3 replies
0 likes
Subscribtion

789 Views
3 replies
0 likes

Solved!!Superuser Contribution I've been charged more than once on a single account

PlanPremiumCountryTurkeyMy Question or IssueI've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the community for the issue and have followed the guidelines on the...

oucyildiz
Casual Listener
Plan Premium Country Turkey My Question or Issue I've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the co...
2020-04-19 8:48:37 PM
2020-04-20 1:25:59 PM
oucyildiz
Casual Listener
500 Views
2 replies
0 likes

500 Views
2 replies
0 likes

Superuser Contribution Hulu Account Not working?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI just activated my Hulu account through Spotify Premium, but when I get to any Hulu page and click "start watching", it just loops me back to the same page.

DuelingProdigy
Visitor
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I just activated my Hulu account through Spotify Premium, but when I get to any Hulu page ...
2020-04-15 10:06:29 PM
2020-04-20 1:10:30 PM
Xenia
Moderator
752 Views
1 replies
0 likes

752 Views
1 replies
0 likes

Superuser Contribution Premium With Hulu Not Working

PlanSpotify Premium With HuluCountryUnited StatesDeviceP.C.Operating SystemWindows 10 My Question or IssueI'm having the exact same issue as the user in this thread:https://community.spotify.com/t5/Subscriptions/Premium-with-Hulu-not-working/td-p/472...

KageK
Visitor
Plan Spotify Premium With Hulu Country United States Device P.C. Operating System Windows 10 My Question or Issue I'm having the exact same issue as the user in this thread: https...
2020-04-20 4:24:42 AM
2020-04-20 10:50:50 AM
Xenia
Moderator
1937 Views
1 replies
0 likes

1937 Views
1 replies
0 likes

Superuser Contribution Hulu

Plan Student PremiumCountryUnited States Device(Macbook Air)Operating System(iOS ) My Question or Issue I see I have Hulu enabled and when I go to login it lets me in and says to start a free trial instead of showing my movies and shows.

gosor5522
Visitor
Plan Student Premium Country United States Device (Macbook Air) Operating System (iOS ) My Question or Issue I see I have Hulu enabled and when I go to login i...
2020-04-16 11:52:40 PM
2020-04-20 10:46:08 AM
Xenia
Moderator
614 Views
2 replies
1 likes

614 Views
2 replies
1 likes

Superuser Contribution Subscription not working

Plan BasicCountryUnited States DeviceMacbook Pro 2019MacOS I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on the settings page of my account. But when I click "Watch" it takes me to the buy subs...

mlcmjr
Visitor
Plan Basic Country United States Device Macbook Pro 2019 MacOS I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on t...
2020-04-16 1:55:54 PM
2020-04-20 10:43:01 AM
Xenia
Moderator
365 Views
1 replies
0 likes

365 Views
1 replies
0 likes

Superuser Contribution Forgot linked PayPal Account

Hello I have a Premium Plan and I pay monthly with PayPal. however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal account with Spotify. can you please tell me the PayPal email address...

spectre90
Casual Listener
Hello I have a Premium Plan and I pay monthly with PayPal. however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal ...
2020-04-19 7:41:40 PM
2020-04-20 10:12:35 AM
Ivan
Spotify Legend
1222 Views
3 replies
0 likes

1222 Views
3 replies
0 likes

Superuser Contribution Help!!! “Unable to play [song name] -please upgrade your Spotify Acct....

.... please upgrade your account with Spotify to become a full subscriber” i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I am a full subscriber on the family plan. I deleted the app and rein...

Dlccreates
Visitor
.... please upgrade your account with Spotify to become a full subscriber” i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I a...
2020-02-01 5:18:52 AM
2020-04-19 7:25:11 PM
Nikkikitty
Visitor
954 Views
3 replies
0 likes

954 Views
3 replies
0 likes

Solved!! Why does Spotify Premium prepaid for one month require a Paysafe Card, but one year does not?

(Sorry if my formatting or attitude is unusual, I'm not a frequent user here) I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly billing. When I go for the one month option it asks for a Pays...

dank_london
Regular
(Sorry if my formatting or attitude is unusual, I'm not a frequent user here) I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly bi...
2020-04-16 2:59:49 PM
2020-04-19 3:19:41 PM
EthanS1
Community Legend
1956 Views
10 replies
0 likes

1956 Views
10 replies
0 likes

Confused about Student subscription

I have the student premium, and my account says: Your next bill is for $4.99 + tax on 5/12/20. But after that, it says: Your student discount is valid until 5/4/20. After that date, you'll be charged the normal price for Spotify Premium if you are a ...

Lanz7
Visitor
I have the student premium, and my account says: Your next bill is for $4.99 + tax on 5/12/20. But after that, it says: Your student discount is valid until 5/4/20. Afte...
2020-04-18 12:11:04 PM
2020-04-19 11:51:04 AM
OneByBoo
Roadie
575 Views
1 replies
0 likes

575 Views
1 replies
0 likes

Superuser Contribution Money Deducted No Premium Access Added For 1 Month

PlanPremiumCountryIndiaDeviceRedmi Note 8Operating SystemAndroid Pie My Question or Issue

Kaizaadbanaji
Visitor
Plan Premium Country India Device Redmi Note 8 Operating System Android Pie My Question or Issue
2020-04-18 6:28:51 PM
2020-04-19 9:52:48 AM
Elena
Moderator
353 Views
1 replies
0 likes

353 Views
1 replies
0 likes

I just ordered the premium subscription but only get shuffle on playlists. How can I change this?

PlanPremiumCountry DeviceSamsung Note 10 / iPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

doodleolive
Casual Listener
Plan Premium Country Device Samsung Note 10 / iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-04-17 11:08:09 PM
2020-04-18 4:14:41 PM
doodleolive
Casual Listener
451 Views
4 replies
0 likes

451 Views
4 replies
0 likes

Superuser Contribution I can't change my payment method

I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried change my brownser, change my devices (iPad, Android Cell...

guilhermecarrij
Visitor
I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried c...
2020-03-10 2:48:05 PM
2020-04-18 3:54:01 PM
Katerina
Spotify Legend
1077 Views
2 replies
0 likes
Credit Card
Failure
Payment

1077 Views
2 replies
0 likes

Payment unsuccessful

PlanPremiumDeviceLG V40, Windows PC, Macbook Pro 2017Operating SystemAndroid, Windows, Mojave My Question or IssueMy bank said it was processed and the money was out on April 6th, but somehow Spotify sees it as unsuccessful on April 12.This, honestly...

killdistance
Casual Listener
Plan Premium Device LG V40, Windows PC, Macbook Pro 2017 Operating System Android, Windows, Mojave My Question or Issue My bank said it was processed and the money was out on A...
2020-04-13 6:22:59 PM
2020-04-18 12:35:46 PM
EthanS1
Community Legend
758 Views
3 replies
0 likes

758 Views
3 replies
0 likes

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