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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6126 Views
  • 23 replies
  • 2 likes
  • 6126 Views
  • 23 replies
  • 2 likes

Account issues Family premium

Hi, I hope anyone here can help. I just created a new account to use as a family account.However, after putting in my information and payment info, etc. I should get 3 months premium family for free but so far my account is still set to free I also c...

  • Visitor
  • Hi,   I hope anyone here can help. I just created a new account to use as a family account. However, after putting in my information and payment info, etc. I should get 3 months premium famil...
  • OneByBoo
  • Roadie
  • 490 Views
  • 1 replies
  • 0 likes
  • Account
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium propaganda

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • hwc-u90de8_me
  • Casual Listener
  • 771 Views
  • 4 replies
  • 0 likes
  • Premium
  • 771 Views
  • 4 replies
  • 0 likes

Solved!! Work on boat no internet for 6 weeks at a time

Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere with no internet connection or service I know offline...

  • Casual Listener
  • Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere wi...
  • Metalmad
  • Casual Listener
  • 692 Views
  • 5 replies
  • 0 likes
  • 692 Views
  • 5 replies
  • 0 likes

Charged $14.99 instead of $9.99

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueWhy am I suddenly charged $14.99 and why is my account showing Premium Family? I never signed up for Premium Family option nor switched to it. I have always...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 Pie   My Question or Issue Why am I suddenly charged $14.99 and why is my account showing Premium Family? I...
  • milestone121
  • Casual Listener
  • 912 Views
  • 4 replies
  • 1 likes
  • 912 Views
  • 4 replies
  • 1 likes

I got the promo for the google home mini and then cancelled the order by accident :(

Plan: PremiumCountry: Canada My Question or Issue:I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cancelled the order instead of changing the shipping address and now the promo cod...

  • Casual Listener
  • Plan: Premium Country: Canada     My Question or Issue: I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cance...
  • Crazymex33
  • Visitor
  • 669 Views
  • 4 replies
  • 3 likes
  • 669 Views
  • 4 replies
  • 3 likes

Premium Family became normal Premium after enlisting for Google Home Mini promotion

PlanPremium FamilyCountryUS Device / Operating SystemNot relevant, issue is across multiple platforms and account based My Question or IssueHello all, after enlisting for the promotion with the Google Home Mini it seems my account was changed from Pr...

  • Newbie
  • Plan Premium Family Country US   Device / Operating System Not relevant, issue is across multiple platforms and account based   My Question or Issue Hello all, after enlisting...
  • Bittencourt
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium duo es gratis 3 meses?

PlanPremium DuoCountryAsuncion Paraguay DeviceSamsung Galaxy A7 (2018) y Huawei P20Operating SystemAndroid My Question or IssueHemos accedido al servicio de spotify premium duo con la condicion de que eran 3 meses gratis pero me han estado cobrando y...

  • Casual Listener
  • Plan Premium Duo Country Asuncion Paraguay  Device Samsung Galaxy A7 (2018) y Huawei P20 Operating System Android   My Question or Issue Hemos accedido al servicio de spotify prem...
  • OneByBoo
  • Roadie
  • 1029 Views
  • 5 replies
  • 1 likes
  • 1029 Views
  • 5 replies
  • 1 likes

Superuser Contribution got charged 10 euros (from normal account) extra when I have familiar plan (I don't pay it)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1094 Views
  • 4 replies
  • 0 likes
  • 1094 Views
  • 4 replies
  • 0 likes

Can’t link Google and Spotify Accounts

PlanFamilyCountryUSADevice(iPhone 7+)Operating System(iOS 10) My Question or IssueI received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini is now available and I need to link Spotify and Google accounts. When I follo...

  • Casual Listener
  • Plan Family Country USA Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue I received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini i...
  • amhaygard
  • Casual Listener
  • 628 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    link accounts
    Mini
    promotion
  • 628 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student Discount

PlanStudent DiscountCountryUSADevice(iPhone 11)Operating System(iOS 13) My Question or IssueI trying to sign up for spotify student premium and when i enter my school info it says that sportofy cant see that I am in school and its not letting me. Whe...

  • Newbie
  • Plan Student Discount Country USA Device (iPhone 11) Operating System (iOS 13)   My Question or Issue I trying to sign up for spotify student premium and when i enter my school info it...
  • Katerina
  • Spotify Legend
  • 771 Views
  • 2 replies
  • 0 likes
  • 771 Views
  • 2 replies
  • 0 likes

Spotify Premium Renewed before end date?

PremiumUnited States DeviceiPhone 7/Mac Book airiOS 13 My Question or IssueWhen I checked last month, it said my account was going to renew 10/29 and today I checked and it said it would renew 11/29 now. It is currently the 28 and it renewed before t...

  • Visitor
  • Premium United States   Device iPhone 7/Mac Book air iOS 13   My Question or Issue When I checked last month, it said my account was going to renew 10/29 and today I checked and it ...
  • Billy-J
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

A month of payment after the 3 month trial, my subscription litterally vanished!

PlanFree, trying to f***ing get premiumCountrySpain DeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or Issue I registered for the 3 month trial, and at the end of it decided to keep the 9.99/month subription, it all went great until i tr...

  • Visitor
  •   Plan Free, trying to f***ing get premium Country Spain  Device Xiaomi Redmi Note 5 Operating System Android    My Question or Issue   I registered for the 3 mon...
  • Jose_M
  • Spotify Star
  • 515 Views
  • 1 replies
  • 1 likes
  • 515 Views
  • 1 replies
  • 1 likes

My Subscription changed without my knowledge or permission

PlanPremium (changed to Premium Family)CountryUSA My Question or Issue Hello,At some point in the past month, my subscription was changed without my knowledge or permission. I used to have Premium (Individual) and successfully added the free Hulu sub...

  • Casual Listener
  • Plan Premium (changed to Premium Family) Country USA   My Question or Issue   Hello, At some point in the past month, my subscription was changed without my knowledge or permission....
  • Nshepard88
  • Newbie
  • 4668 Views
  • 20 replies
  • 14 likes
  • Hulu
    Premium family
  • 4668 Views
  • 20 replies
  • 14 likes

Soptify duo: cant link my wifes account

When I send the duo link to my wife it tells her that it is not working. We need it to work. Although I pay money, I cant find a support line, so I have to write on the forum. I think this is somewhat ... not ok. Please help.

  • Casual Listener
  • When I send the duo link to my wife it tells her that it is not working. We need it to work.   Although I pay money, I cant find a support line, so I have to write on the forum. I think this i...
  • msl0t
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Duplicate payment via credit card and iTunes

It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card. The account was initially started via iTunes and then I upgraded to a premium service....

  • Regular
  • It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card.  The account was initiall...
  • Michmarie79
  • Regular
  • 988 Views
  • 5 replies
  • 1 likes
  • 988 Views
  • 5 replies
  • 1 likes

Troubles on redeeming voucher

PlanPremiumCountryItalyDevicePC Dell/HP Windows 10, Mobile Huawey P30 ProOperating SystemWindows 10 My Question or IssueThanks to my company's welfare, I receveid several voucher. I choose Spotify, so for this reason since april I take several vouche...

  • Casual Listener
  • Plan Premium Country Italy Device PC Dell/HP Windows 10, Mobile Huawey P30 Pro Operating System Windows 10   My Question or Issue Thanks to my company's welfare, I receveid  ...
  • tilde85
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Google Home Mini

PlanFamily PlanCountryUSADeviceSamsung Note 9 My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home mini, it says I am ineligible. No one in my family has claimed the Google hom...

  • Casual Listener
  •   Plan Family Plan Country USA Device Samsung Note 9   My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home...
  • Billy-J
  • Spotify Star
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

How to live chat with Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Charged for Spotify Family even though I did not upgrade

PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was just charged this month for a Spotify Family subscription even though I did not co...

  • Visitor
  • Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was j...
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Bought premium famiy subscription but got premium subscription instead

CountryGermanyMy Question or IssueHi,some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of an annual premium subscription.Some weeks later I wanted to ...

  • Casual Listener
  • Country Germany My Question or Issue Hi, some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of a...
  • Bittencourt
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes