Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
107288 Views
70 replies
9 likes

107288 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 hours ago
shipundyak
Newbie
13200 Views
25 replies
2 likes

13200 Views
25 replies
2 likes

PAGAMENTO VIA CARTÃO DE CRÉDITO

Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.

ptfvitor
Visitor
Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.
2020-06-04 6:20:34 PM
376 Views
0 replies
0 likes

376 Views
0 replies
0 likes

Superuser Contribution Paid special offering for one year but see in my acc. still I will be charged with monthly fee

I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However when i go to my account in Spotify under subscription...

blogo
Casual Listener
I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However wh...
2018-01-08 1:39:28 PM
2020-06-04 4:34:41 PM
Peter
Spotify Legend
620 Views
8 replies
1 likes

620 Views
8 replies
1 likes

Superuser Contribution Being charged for free trial

I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app. I also downloaded the Spotify app on my Android phone. I signed up for the 3 free months of prem...

user-removed
Visitor
I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app. I also downloaded the Spotify ...
2020-06-04 3:42:38 PM
2020-06-04 4:25:37 PM
Peter
Spotify Legend
347 Views
1 replies
0 likes

347 Views
1 replies
0 likes

Superuser Contribution currency change

PlanFreeCountrygreece, with debit card in INRDevicexiaomi redmi note 6 proOperating Systemwindows 10 My Question or Issuehello there. i live in greece and my debit card has INR in it as currency. so i want to pay through INR. i saw in payment page th...

geomal
Visitor
Plan Free Country greece, with debit card in INR Device xiaomi redmi note 6 pro Operating System windows 10 My Question or Issue hello there. i live in greece and my debit ca...
2020-06-04 3:30:51 PM
2020-06-04 3:57:52 PM
Mario
Spotify Legend
996 Views
1 replies
0 likes

996 Views
1 replies
0 likes

Superuser Contribution cannot subscribe to premium using mobile

i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i think November 2019. i tried fortumo customer support b...

Point5
Casual Listener
i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i thin...
2020-06-04 2:43:20 PM
2020-06-04 3:27:41 PM
Point5
Casual Listener
426 Views
2 replies
0 likes

426 Views
2 replies
0 likes

Superuser Contribution Trial Xbox Game Pass

PlanFree/Trial Xbox GamepassCountryBrazilDevicePCOperating SystemWindows 10 Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my boyfriend but my account still free, I don't know what will happen, it will...

2lpif69uyxpbvpv
Visitor
Plan Free/Trial Xbox Gamepass Country Brazil Device PC Operating System Windows 10 Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my b...
2020-05-07 11:35:56 AM
2020-06-04 11:50:51 AM
Xenia
Moderator
1088 Views
1 replies
0 likes

1088 Views
1 replies
0 likes

Superuser Contribution I unsubscribed premium I got charged before I unsubbed but no extra month

Planpremium -> freeCountryUTC +1 My Question or IssueI got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify charged me.PayPal linkhttps://www.paypal.com/myaccount/transaction/det...

WolDra
Visitor
Plan premium -> free Country UTC +1 My Question or Issue I got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify...
2020-05-08 6:06:55 PM
2020-06-04 10:51:42 AM
Xenia
Moderator
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

Solved!!Superuser Contribution Spotify annual subscription 30 day limit

PlanFree/PremiumCountry Device(Samsung note 10+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I pay for the annual subscription can I be offline for more than 30 days?

Bradycoll
Casual Listener
Plan Free/Premium Country Device (Samsung note 10+) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I pay for the annual subscription can...
2020-06-04 5:38:37 AM
2020-06-04 10:21:46 AM
Peter
Spotify Legend
676 Views
3 replies
0 likes

676 Views
3 replies
0 likes

Superuser Contribution Spotify premium with Hulu

Hi, In my services it shows that I have Spotify premium (Individual not student) with Hulu, and the Hulu is also activated (I did this a while ago but never used it). When I click "start watching" I am not able to successfully login to Hulu. Looking ...

MatinaFr
Visitor
Hi, In my services it shows that I have Spotify premium (Individual not student) with Hulu, and the Hulu is also activated (I did this a while ago but never used it). When I click "sta...
2020-04-30 4:48:33 PM
2020-06-04 10:07:50 AM
Xenia
Moderator
559 Views
1 replies
2 likes

559 Views
1 replies
2 likes

Solved!! I cant pay through mobile or phone bill

PlanFree/PremiumCountryPhilippinesDeviceVIVO V9Operating SystemAndroid My Question or IssueIve been trying for several days to subscribe to premium via phone bill but it only gave errors or something is wrong.

Sean131
Casual Listener
Plan Free/Premium Country Philippines Device VIVO V9 Operating System Android My Question or Issue Ive been trying for several days to subscribe to premium via phone bill but it only...
2020-06-04 7:02:45 AM
2020-06-04 9:28:00 AM
Sean131
Casual Listener
441 Views
3 replies
0 likes

441 Views
3 replies
0 likes

Solved!! Unable to activate/redeem Spotify Premium Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

jitsing
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-06-04 6:01:32 AM
2020-06-04 7:03:51 AM
Billy-J
Spotify Star
674 Views
1 replies
0 likes
Account
Premium

674 Views
1 replies
0 likes

Superuser Contribution Family Subscription

Hi. Wanna ask tho, If I invited few people to join family subscription. Then one of them start paying for individual subscription. Their subscription is actually under where? Family or personal? Cause he is also using the same email that is being inv...

user-removed
Visitor
Hi. Wanna ask tho, If I invited few people to join family subscription. Then one of them start paying for individual subscription. Their subscription is actually under where? Family or personal? Caus...
2020-06-03 3:10:23 PM
2020-06-03 4:53:09 PM
Elena
Moderator
398 Views
3 replies
0 likes

398 Views
3 replies
0 likes

Superuser Contribution Student Account, Hulu not working

Plan: Student Premium Account I have a student premium account, and I have actively used the Hulu that is connected to my account in the past. After recently updating my payment information, my Hulu subscription is no longer working. I have gone Acco...

Screen Shot 2020-06-01 at 10.12.58 PM.png

skeene22
Casual Listener
Plan: Student Premium Account I have a student premium account, and I have actively used the Hulu that is connected to my account in the past. After recently updating my pay...
2020-06-02 7:15:34 AM
2020-06-03 3:58:21 PM
Xenia
Moderator
601 Views
1 replies
0 likes

601 Views
1 replies
0 likes

Superuser Contribution CARGO DOBLE A MI TARJETA

Inicialmente registre una tarjeta para los pagos de mi spotyfy premium pero luego la cancele e ingrese la otra tarjeta sin embargo ya van dos meses que me hacen un cargo a la tarjeta anterior y a la nueva tarjeta

Joymartinez
Visitor
Inicialmente registre una tarjeta para los pagos de mi spotyfy premium pero luego la cancele e ingrese la otra tarjeta sin embargo ya van dos meses que me hacen un cargo a la tarjeta anterior y a la ...
2020-06-02 12:07:34 AM
2020-06-03 11:10:52 AM
Xenia
Moderator
474 Views
1 replies
0 likes

474 Views
1 replies
0 likes

Solved!!Superuser Contribution Payment Options Not Loading + No "Change Plans" Option

PlanPremiumCountryIndia DeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI've been trying to renew my Spotify subcription for a week now. My subscription ends tomorrow, and if I cannot resubscribe in time, I will have to download all...

neelshenoy
Casual Listener
Plan Premium Country India Device Lenovo Laptop Operating System Windows 10 My Question or Issue I've been trying to renew my Spotify subcription for a week now. My subscript...
2020-06-01 3:33:10 PM
2020-06-03 9:38:15 AM
neelshenoy
Casual Listener
1928 Views
4 replies
0 likes

1928 Views
4 replies
0 likes

Abonelikk

My Question or IssueAboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başladı bir an önce bu iptalini yerine getirilip para kesintisinin durmasın...

user-removed
Visitor
My Question or Issue Aboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başlad...
2020-06-02 11:43:19 PM
2020-06-03 3:28:06 AM
Billy-J
Spotify Star
379 Views
1 replies
0 likes
Help

379 Views
1 replies
0 likes

Superuser Contribution Something went wrong. Try again, or get help

PlanStudentCountry BrazilDeviceGalaxy Note 8Operating System My Question or Issue Hello everyone, I've been trying to renew my student plan for weeks now, without success. At one point, for no reason, I received the notification that spotify couldn't...

lucianthomaz
Casual Listener
Plan Student Country Brazil Device Galaxy Note 8 Operating System My Question or Issue Hello everyone, I've been trying to renew my student plan for weeks now, wit...
2018-08-13 2:43:17 PM
2020-06-02 11:31:24 PM
samo297
Casual Listener
7905 Views
17 replies
4 likes

7905 Views
17 replies
4 likes

I don't have money

My Question or Issue I don't have money right now. Please let me use Premium.I'll pay double next month.

marazali19
Visitor
My Question or Issue I don't have money right now. Please let me use Premium. I'll pay double next month.
2020-06-02 6:56:22 PM
2020-06-02 7:53:21 PM
Billy-J
Spotify Star
759 Views
1 replies
0 likes

759 Views
1 replies
0 likes

Solved!!Superuser Contribution I can't cancel premuim

PlanPremiumCountryIsraelDeviceGalaxy A50Operating SystemAndroid My Question or Issuei subscribed to three months of Premium for free, it ended on February, i tried canceling it but it didn't work, cause it shows that i'm not on Premium, i though beca...

user-removed
Visitor
Plan Premium Country Israel Device Galaxy A50 Operating System Android My Question or Issue i subscribed to three months of Premium for free, it ended on February, i tried ca...
2020-06-01 7:05:43 PM
2020-06-02 2:57:16 PM
Xenia
Moderator
582 Views
2 replies
1 likes

582 Views
2 replies
1 likes

Superuser Contribution How do i disable my 2. Account's Premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Windows 10Operating SystemAndroid 9, Windows 10 My Question or IssueHi,After I purchased Premium for my Account I noticed, that I activated Premium on the wrong Account. So I tried to deactivate the ...

Jhasaquestion
Visitor
Plan Premium Country Germany Device Samsung Galaxy S10, Windows 10 Operating System Android 9, Windows 10 My Question or Issue Hi, After I purchased Premium for my Account I noticed...
2020-06-02 12:35:27 PM
2020-06-02 2:21:06 PM
Elena
Moderator
558 Views
1 replies
0 likes

558 Views
1 replies
0 likes

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