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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46187 Views
  • 16 replies
  • 4 likes
  • 46187 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20323 Views
  • 6 replies
  • 1 likes
  • 20323 Views
  • 6 replies
  • 1 likes

Spotify premium won’t work

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....

  • Newbie
  • I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
  • Luke
  • Spotify Star
  • 318 Views
  • 1 replies
  • 1 likes
  • Mobile
  • 318 Views
  • 1 replies
  • 1 likes

I need help please

Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this month no problems but this Time they booked it from my bank but it dosent ...

  • Newbie
  • Hi  I head paied my spotify Premium. But  i dont have access animore . What can i do?  On my bank account is the payment. I have spotify a couple of years now and head until this mon...
  • Luke
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 194 Views
  • 1 replies
  • 0 likes

Cargo por cambio de método de pago.

Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...

  • Casual Listener
  • Hola.  Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
  • Karensgi22
  • Music Fan
  • 347 Views
  • 1 replies
  • 2 likes
  • accounts
    Payment
    Payment Problems
  • 347 Views
  • 1 replies
  • 2 likes

No option to use Smart

Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible for the mobile premium. My premium will end on 10/14 and I need an a...

  • Newbie
  • Hi,   The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card.   I keep getting an error message stating I'm not eligible...
  • JensenMarielle
  • Regular
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

premium doesn't work anymore on phone

PlanPremium StudentsCountrySwitzerland Device(Huawei P10 Lite, Macbook Pro) My Question or IssueMy premium account was paused because I didnt pay. Now I payed but it doesnt recognize it on my phone, on my laptop I can choose the songs but it still ha...

  • Newbie
  •   Plan Premium Students Country Switzerland   Device (Huawei P10 Lite, Macbook Pro)     My Question or Issue My premium account was paused because I didnt pay. Now I pa...
  • Billy-J
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Premium for Student Subscription not Working

PlanPremiumCountry Hong KongDeviceiPhone 6SOperating SystemIOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spotify App. I double checked and I was in the correct account. I received a receipt emai...

  • Casual Listener
  • Plan Premium Country  Hong Kong Device iPhone 6S Operating System IOS12   My Question or Issue  I subscribed premium for student, but the subscription is still free in my Spo...
  • 22jv65pepud24mx
  • Casual Listener
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for premium but only have free version

I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month as I am paying for nothing!

  • Casual Listener
  • I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month a...
  • kaive
  • Composer
  • 193 Views
  • 4 replies
  • 1 likes
  • 193 Views
  • 4 replies
  • 1 likes

Superuser Contribution Every month get an "cannot charge you" error

PlanPremiumCountry Czech Republic DeviceN/AOperating SystemN/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we are unable to charge you", then I have to go to your site and change the card informa...

  • Newbie
  • Plan Premium Country Czech Republic   Device N/A Operating System N/A   My Question or Issue  I've subscribed to Premium and pay using my card. Every month I get an error "we...
  • Guido
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly payment charged twice this month

Plan PremiumCountry Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a way for you to cancel one or shall I do it directly through my bank? I'...

  • Newbie
  • Plan Premium Country Spain  Hello,  I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a...
  • Guido
  • Spotify Legend
  • 283 Views
  • 4 replies
  • 0 likes
  • 283 Views
  • 4 replies
  • 0 likes

Superuser Contribution cobro del mes de prueba

Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00 La tarjeta de igual manera es nueva. No se si solos es una retencion del dinero o en la realidad se hizo el cobro. me llego un recibo de cero pesos, pero en mi cuenta de banco teng...

  • Casual Listener
  • Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00   La tarjeta de igual manera es nueva.   No se si solos es una retencion del dinero o en la realidad se hizo el cob...
  • Guido
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still paying for premium although studen account activated

Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from happening again?thank you MartinaPlanStudentCountry...

  • Newbie
  • Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from ...
  • Guido
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just got premium via gift card. I don't see an option to download music.

PlanPremiumCountry United StatesDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I got Spotify premium earlier today via a $10 giftcard and upon activation the app still has a tab dedicated to promoting spotify premium, and an ...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S6 Operating System Android 7.0   My Question or Issue  I got Spotify premium earlier today via a $10 giftcard and u...
  • Guido
  • Spotify Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

After the student bundle

PlanStudent Premium with HuluCountryUSA DeviceSamsung Galaxy s7, Linux desktop using a flatpakOperating System Android, LinuxMy Question or Issue My question concerns what happens after I finish school (fall of 2019). I would like to keep my spotify/...

  • Newbie
  • Plan Student Premium with Hulu Country USA  Device Samsung Galaxy s7, Linux desktop using a flatpak Operating System  Android, Linux My Question or Issue  My question concerns...
  • Loxer
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family for Romania not found ?

PlanFreeCountryRomaniaDevicePC, OnePlus 2 Android DeviceOperating SystemWindows 10, Android 9.0 Pie My Question or Issuehttps://www.spotify.com/ro/family/ returns error 404 when I try to access it. Is family STILL not available for Romania ? If it's ...

  • Casual Listener
  • Plan Free Country Romania Device PC, OnePlus 2 Android Device Operating System Windows 10, Android 9.0 Pie   My Question or Issue https://www.spotify.com/ro/family/ returns error ...
  • Peter
  • Spotify Legend
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suscripción de dos meses gratis perdida

PlanFree/PremiumCountryColombiaDeviceXiaomi redmi note 4Operating SystemAndroid 8.1 My Question or Issue Hola, me registre en la promoción de dos meses gratis de la página, funciono bien unos 2 días y ahora en mi cuenta aparece que no tengo premium y...

  • Newbie
  • Plan Free/Premium Country Colombia Device Xiaomi redmi note 4 Operating System Android 8.1   My Question or Issue  Hola, me registre en la promoción de dos meses gratis de la pági...
  • Peter
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • accounts
    cuenta
    Premium help
    Suscripción
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving Country

My Question or IssueI recently moved from the UK to Australia. The advice says to cancel my UK subscription, change my profile to reflect I am now in Australia and resubsribe in Australia. I have tried this but it continuously reverts back to UK and ...

  • Newbie
  •   My Question or Issue I recently moved from the UK to Australia.  The advice says to cancel my UK subscription, change my profile to reflect I am now in Australia and resubsribe in Austr...
  • Peter
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 1 likes
  • 148 Views
  • 1 replies
  • 1 likes

Superuser Contribution Abonnement etudiant

Bonjour, j'essaye de rentrer ma carte pour souscrire un abonnement étudiant et cela ne marche pas. Tout à bien été validé vous me dite que j'ai bien le droit au tarif étudiant et quand j'entre les coordonnées de ma carte bancaire on me dit que je doi...

  • Newbie
  • Bonjour, j'essaye de rentrer ma carte pour souscrire un abonnement étudiant et cela ne marche pas. Tout à bien été validé vous me dite que j'ai bien le droit au tarif étudiant et quand j'entre les co...
  • Peter
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family bug

I recently tried setting up a family account for my dad so I checked using my own account what was neccesary. Now I cant reset myself into my old family account since I have to wait out till my trial time has ran out. Is there a button that sais go b...

  • Newbie
  •   I recently tried setting up a family account for my dad so I checked using my own account what was neccesary. Now I cant reset myself into my old family account since I have to wait out till ...
  • Peter
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution offre etudiant

Bonjours je suis une scolarité par correspondance via le cned (centre nationale d'enseignement à distance). Mais je ne trouve pas le cned dans la liste des école éligible à l'offre étudiant. Y a t'il un moyen pour moi d'avoir accès à l'offre ?

  • Newbie
  • Bonjours je suis une scolarité par correspondance via le cned (centre nationale d'enseignement à distance). Mais je ne trouve pas le cned dans la liste des école éligible à l'offre étudiant.  Y...
  • Peter
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged $14.99 For Premium Subsciption

I’m in the USA & I just saw that I was charged $14.99 for my premium subscription and I had no idea about this price increase! What is going on!? I don’t have the family premium subscription.

  • Newbie
  • I’m in the USA & I just saw that I was charged $14.99 for my premium subscription and I had no idea about this price increase! What is going on!? I don’t have the family premium subscription. &n...
  • Peter
  • Spotify Legend
  • 2330 Views
  • 1 replies
  • 0 likes
  • 2330 Views
  • 1 replies
  • 0 likes