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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46187 Views
  • 16 replies
  • 4 likes
  • 46187 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20323 Views
  • 6 replies
  • 1 likes
  • 20323 Views
  • 6 replies
  • 1 likes

Solved!! I can’t pay with card

PlanFree/PremiumCountry TaiwanDeviceIphoneXOperating SystemiOS 12.0.1 My Question or IssueI was been stopped the premium because of the card was out of money. I had paid again after checked the balance, however, I try several times to pay again, it a...

  • Casual Listener
  • Plan Free/Premium Country  Taiwan Device IphoneX Operating System iOS 12.0.1   My Question or Issue I was been stopped the premium because of the card was out of money. I had...
  • Billy-J
  • Spotify Star
  • 1078 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1078 Views
  • 3 replies
  • 0 likes

Problem with the payment student premium plan

PlanPremiumCountry Brazil My Question or IssueI can't do my student premium plan, I have been authorized for this plan 2 days ago, but when I put my credit card number to do my plan one erro happens, the error says: failed attempt to pay, try later, ...

  • Casual Listener
  • Plan Premium Country  Brazil  My Question or Issue I can't do my student premium plan, I have been authorized for this plan 2 days ago, but when I put my credit card number to do my pl...
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 2 replies
  • 1 likes
  • 208 Views
  • 2 replies
  • 1 likes

I can´t pay spotify premium

Oye, necesito ayuda.Estoy tratando de pagar spotify con mi tarjeta de débito pero no me lo permite. ¿Hay una solución? Soy de Ecuador.

  • Newbie
  •   Oye, necesito ayuda. Estoy tratando de pagar spotify con mi tarjeta de débito pero no me lo permite. ¿Hay una solución? Soy de Ecuador.
  • Billy-J
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Being charged for Spotify Free

Spotify is telling me that I have the free subscription but yet the monthly free is being taken out of my PayPal account every month. I have followed the necessary steps mentioned but it is still charging and I still do not have Spotify Premium. Plea...

  • Newbie
  • Spotify is telling me that I have the free subscription but yet the monthly free is being taken out of my PayPal account every month. I have followed the necessary steps mentioned but it is still cha...
  • Loxer
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Quero cancelar minha conta mas nao tenho acesso

Quero cancelar minha assinatura mas esta no e-mail da minha ex mulher e nao tenho acesso como posso cancelar a assinatura?

  • Newbie
  • Quero cancelar minha assinatura mas esta no e-mail da minha ex mulher e nao tenho acesso como posso cancelar a assinatura?
  • Bittencourt
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Can't get STUDENT premium discount

Hi guys, I'm Fabrizio, and first of all thank you for the answers!! PlanPremium, but now freeCountryItalyDeviceNotebook Acer, MacBook Pro 2016, Amazon Fire Tablet My Question or IssueI'm trying to get the student subscription.The problem is that i'm ...

  • Casual Listener
  • Hi guys,  I'm Fabrizio, and first of all thank you for the answers!!   Plan Premium, but now free Country Italy Device Notebook Acer, MacBook Pro 2016,  Amazon Fire Tablet &nb...
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Change currency

I'm on the premiun plan and the currency is in aus dollars how do I change it to euros? Heather

  • Newbie
  •   I'm on the premiun plan and the currency is in aus dollars how do I change it to euros?   Heather 
  • Jose_M
  • Spotify Star
  • 8182 Views
  • 7 replies
  • 1 likes
  • 8182 Views
  • 7 replies
  • 1 likes

Solved!! Premium and Hulu - Wrong Account Associated

Plan Free trying for Premium Country United States Device (iPhone 7 and PC) Operating System Windows 10 My Question or Issue I tried to take spotify up on the offer for Premium and Hulu but for some reason it associated my wifes spotify account with ...

  • Casual Listener
  • Plan Free trying for Premium Country United States   Device (iPhone 7 and PC) Operating System Windows 10   My Question or Issue  I tried to take spotify up on th...
  • ConcreteDonkey
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Spotify, please give me back the extra charge [student]

PlanPremium StudentCountry Singapore My Question or Issue Dear Spotify, I was not informed last year that I have to renew my student plan every 12 months, and now I realise that I have been charged for 2 months at double the price!! I have just added...

  • Newbie
  • Plan Premium Student Country  Singapore  My Question or Issue  Dear Spotify, I was not informed last year that I have to renew my student plan every 12 months, and now I realise t...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t Stop Premium

Hi,I can´t stop my abo but I will this Now I must pay another 10 € :C. Can Help me? LG

  • Newbie
  • Hi, I can´t stop my abo but I will this  Now I must pay another 10 € :C.   Can Help me?   LG
  • Jemi
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

How to activate family subscription in other country

PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 12 My Question or Issue my question is if its possible to activate my family subcription made by my mom in Chile in Toronto Canada, ive tried changing my country but it wont let me

  • Newbie
  • Plan Premium Country  Canada Device iPhone 7 Operating System iOS 12   My Question or Issue  my question is if its possible to activate my family subcription made by my mom i...
  • Jose_M
  • Spotify Star
  • 101 Views
  • 1 replies
  • 1 likes
  • 101 Views
  • 1 replies
  • 1 likes

Superuser Contribution subscriptions

I am being charged for premium when just have spotify free, you dont have authorisation to do this. Please stop charging

  • Newbie
  • I am being charged for premium when just have spotify free,  you dont have authorisation to do this.  Please stop charging
  • Daisy
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge

I currently just payed for premium and it charged me twice.On my bank acoount there is one payment that has pen fully processed and one that is still processing but it still charged me for both.I only purchased Spotify for one month so I'm not sure w...

  • Casual Listener
  • I currently just payed for premium and it charged me twice.On my bank acoount there is one payment that has pen fully processed and one that is still processing but it still charged me for both.I onl...
  • Daisy
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Charging too much

Spotify is charging me 15.98 a month.. I haven't noticed until now.. why? And if its a mistake I need a refund.

  • Newbie
  • Spotify is charging me 15.98 a month.. I haven't noticed until now.. why? And if its a mistake I need a refund.
  • Daisy
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 1 likes
  • 362 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

I use Spotify premium but have recently just joined my family premium will this automatically cancel my payments.

  • Newbie
  • I use Spotify premium but have recently just joined my family premium will this automatically cancel my payments.
  • Daisy
  • Spotify Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?

  • Newbie
  • There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?   
  • Daisy
  • Spotify Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Upgraded on one device, but my original account isn't upgraded.

PlanFree/Premium CountryUSA DeviceiPhone 7 plus, MacBook Pro My Question or IssueSo I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was going to be a trial for my current free account that I already have with Spotify. Ho...

  • Newbie
  • Plan Free/Premium  Country USA  Device iPhone 7 plus, MacBook Pro   My Question or Issue So I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was go...
  • Jose_M
  • Spotify Star
  • 118 Views
  • 1 replies
  • 1 likes
  • 118 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cobro del mes de prueba

Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00 Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva. No se si solo sea una retencion del dinero o si en realidad se me hizo e...

  • Casual Listener
  • Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00   Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva.   No ...
  • cuejv15v9r88ruj
  • Casual Listener
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes