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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11343 Views
  • 24 replies
  • 2 likes
  • 11343 Views
  • 24 replies
  • 2 likes

Superuser Contribution Student premium

Hello,I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student premium it told me that I've already used this offer. Ho...

  • Visitor
  • Hello, I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student pre...
  • Ivan
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Missing all invoices

Hello!I have the same problem, but in my case, I only can check my receipt regarding the first payment (September).So I kindly ask you to Spotify send to me all the receipts to my email from September until now.Furthermore, I want to know how I can c...

  • Casual Listener
  • Hello! I have the same problem, but in my case, I only can check my receipt regarding the first payment (September). So I kindly ask you to Spotify send to me all the receipts to my email from Se...
  • Tom
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Payment has been deducted for weekly top-up but nothing happened.

PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...

  • Casual Listener
  • Plan Premium Country India Device Samsung  Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...
  • Tom
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution father gets the family premium bill, I still pay for premium as well

PlanPremium FamilyCountrySwitzerlandDeviceHTC 12+ My Question or IssueMe and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a bill and only my father had to pay because he is the Account manager. Bu...

  • Visitor
  • Plan Premium Family Country Switzerland Device HTC 12+   My Question or Issue Me and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a ...
  • Ivan
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium via PayPal.

PlanFree (currently)CountryJapanDeviceCustom-Built Home DesktopOperating SystemWindows 10 My Question or IssueI keep getting the error in the picture attached below. Even tried incognito mode on Google Chrome. Anyone able to help? Thanks in advance. 

Screenshot_1.jpg
  • Visitor
  • Plan Free (currently) Country Japan Device Custom-Built Home Desktop Operating System Windows 10   My Question or Issue I keep getting the error in the picture attached below. Even tri...
  • Ivan
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for an account I can’t find.

PlanPremiumCountryUSA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I used, and it was not the correct one anyways. Haha I now am paying p...

  • Visitor
  • Plan Premium Country USA  I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I us...
  • Elena
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suscripción Premium

HolaMi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo, y creo que solo es cancelando mi suscripción premium...

  • Visitor
  • Hola Mi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo,...
  • Elena
  • Moderator
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

  • Regular
  • Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
  • 1337listener
  • Regular
  • 38162 Views
  • 63 replies
  • 11 likes
  • india
    Payment
    Payment Problems
    Trial
  • 38162 Views
  • 63 replies
  • 11 likes

I cant redeem a gift card

PlanFree/PremiumCountryMexico Device(Samsung S8+, HP Pavilon)Operating System(Android Version 9, Windows 10) My Question or IssueHi, i'm from Mexico, today i bought a gift cart of 6 months in the store, but when i tried to redeem the code, showed up ...

  • Newbie
  • Plan Free/Premium Country Mexico  Device (Samsung S8+, HP Pavilon) Operating System (Android Version 9, Windows 10)   My Question or Issue Hi, i'm from Mexico, today i bought a gi...
  • fishmusice
  • Casual Listener
  • 1116 Views
  • 4 replies
  • 0 likes
  • Gift Card
    issue with Gift Card
  • 1116 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Payment method

Hi,I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay for my subscription with my UK bank account it says your post...

  • Visitor
  • Hi, I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK.   I do not have a Spanish bank account and when I want to pay...
  • Mario
  • Spotify Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled 2 months ago, contacted support about still getting charged, no response

PlanFreeCountryUnited StatesDevicePixel 2Operating SystemDroid My Question or IssueI cancelled my family plan two months ago, and signed up my kid for a premium account. Now I am getting charged for both. You owe me $32 so far. I have contacted your ...

  • Casual Listener
  • Plan Free Country United States Device Pixel 2 Operating System Droid   My Question or Issue I cancelled my family plan two months ago, and signed up my kid for a premium account. Now ...
  • Ivan
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in payment

PlanFree/PremiumCountryArgentina DeviceIphone 11Operating SystemIOS 13.4.1 My Question or IssueA few days ago it appeared a text on Spotify saying that it wasn't possible to make the payment on my credit card and if i didn't fix it, i could loose my ...

  • Visitor
  • Plan Free/Premium Country Argentina   Device Iphone 11 Operating System IOS 13.4.1   My Question or Issue A few days ago it appeared a text on Spotify saying that it wasn't possi...
  • Ivan
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working after purchase.

PlanFreeCountryUSADeviceSamsung GalaxyMy Question or IssueI just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the issue. I tried logging out and in, checked my account subscription ...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy My Question or Issue I just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the is...
  • Ivan
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Not eligible for Individual premium plan

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...

  • Newbie
  • I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:   It look...
  • Beauseph
  • Newbie
  • 6033 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Subscription
  • 6033 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution One month free trial only lasted one week?

PlanFree/Premium TrialCountryUnited StatesDeviceWindows PC/iPhone 11 Pro MaxOperating SystemWindows 10/iOS 13.4.1 My Question or IssueSo I signed up for Spotify and was told I'd get one month of Premium free. I signed up on April 4, and today (exactl...

  • Casual Listener
  • Plan Free/Premium Trial Country United States Device Windows PC/iPhone 11 Pro Max Operating System Windows 10/iOS 13.4.1   My Question or Issue So I signed up for Spotify and was told ...
  • theDreamBeava
  • Casual Listener
  • 1331 Views
  • 2 replies
  • 0 likes
  • 1331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Void Transaction

Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fee (Not subscription) about Tuesday, 7th April 2020. But somehow it doesn't extend my...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1    My Question or Issue I've paid my 1 month Spotify fe...
  • Elena
  • Moderator
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Why is it so difficult to contact support?

I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify.I want to think that I'm a reasonably aware and savvy person, but I...

  • Regular
  • I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify. I want to th...
  • FrostyOfTheNort
  • Regular
  • 1024 Views
  • 5 replies
  • 3 likes
  • support
  • 1024 Views
  • 5 replies
  • 3 likes

Refound

CountryItaly My Question or IssueHi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student account but it will be available only from May 2020. Is it possibile to re...

  • Visitor
  •   Country Italy   My Question or Issue Hi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student ac...
  • Luan
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Got charged for student premium but subscription denied.

PlanStudent PremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid Oxygen My Question or IssueAfter getting verified for the student discount by SheerID, I gave in my card details and was charged 59.00 rupees. However, Spotify said that my card w...

  • Visitor
  •   Plan Student Premium Country India Device OnePlus 6T Operating System Android Oxygen   My Question or Issue After getting verified for the student discount by SheerID, I gave i...
  • Luan
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment plan switched from student to normal without my consent or knowledge

Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead of the usual £4.99 and that has gone on for 3 month...

  • Visitor
  • Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead ...
  • Xenia
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes