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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48783 Views
  • 21 replies
  • 4 likes
  • 48783 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30393 Views
  • 19 replies
  • 2 likes
  • 30393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21034 Views
  • 6 replies
  • 1 likes
  • 21034 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't access Hulu under student account

Hi, I have a student plan but can't access shows on hulu. I activated it several months ago and it worked great. Now, when i log into hulu, it asks me to choose a plan. I spoke with a rep from Hulu, and they had me remove access to hulu within spotif...

  • Newbie
  •   Hi,   I have a student plan but can't access shows on hulu. I activated it several months ago and it worked great. Now, when i log into hulu, it asks me to choose a plan. I spoke ...
  • Guido
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zahlungsmethode

Hey Leute ich hatte ausgewählt, dass ich per Handy mein Abbo bezahle. Jedoch steht da was mit Kreditkarte. -> "Spotify reserviert zur Bestätigung einen bestimmten Betrag auf Deiner Kreditkarte. Bitte beachte, dass dies lediglich eine Reservierung und...

  • Newbie
  • Hey Leute ich hatte ausgewählt, dass ich per Handy mein Abbo bezahle. Jedoch steht da was mit Kreditkarte. -> " Spotify reserviert zur Bestätigung einen bestimmten Betrag auf Deiner Kreditkarte. B...
  • Peter
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Método de pago

PlanPrimaPaísColombia Estoy en Colombia, quiero obtener un familiar superior, quiero realizar el pago con mi tarjeta de débito. pero no he podido, que al momento de intentar pagar, solo me aparece el medio de pago con tarjeta credito.

  • Casual Listener
  • Plan Prima País Colombia   Estoy en Colombia, quiero obtener un familiar superior, quiero realizar el pago con mi tarjeta de débito.  pero no he podido, que al momento de intentar paga...
  • Jemi
  • Spotify Legend
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Extra payment taken

PlanPremiumCountry UkDeviceiPhone My Question or Issue We pay a monthly set price for a family account of £14.99. We have just another payment taken from our account for £3.99 and we can’t find out why?

  • Casual Listener
  • Plan Premium Country  Uk Device iPhone    My Question or Issue  We pay a monthly set price for a family account of £14.99. We have just another payment taken from our acco...
  • Billy-J
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Cannot claim free 60 day trial

PlanFree/PremiumCountry UK My Question or Issue I have just signed up for a 60 free trial but my account tells me I am on a 30 day free trial how do I get a 60 day free trail . I have registered to pay with Paypal which said payments wont be taken ti...

  • Newbie
  • Plan Free/Premium Country UK      My Question or Issue I have just signed up for a 60 free trial but my account tells me I am on a 30 day free trial how do I get a 60 day free tra...
  • Billy-J
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelling premium subscription doesn't work

I'm trying tot cancel my premium account before 6-01-2019 (want to keep using it until then).But the button that should go tohttps://www.spotify.com/nl/account/subscription/change/intent/?target=freedoesn't work. I keep returning tohttps://www.spotif...

  • Casual Listener
  • I'm trying tot cancel my premium account before 6-01-2019 (want to keep using it until then). But the button that should go to https://www.spotify.com/nl/account/subscription/change/intent/?target=...
  • Daisy
  • Spotify Legend
  • 169 Views
  • 3 replies
  • 0 likes
  • 169 Views
  • 3 replies
  • 0 likes

Superuser Contribution suscription not accepting credit card

PlanFree/PremiumCountry Argentina My Question or Issue I´m trying to create a suscription to a family plan, but won´t take my credit card. my account and credit card is on the same country, and tried several times, yesterday and today, and in a priva...

  • Newbie
  • Plan Free/Premium Country  Argentina   My Question or Issue  I´m trying to create a suscription to a family plan, but won´t take my credit card. my account and credit card is on ...
  • Daisy
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium from Globe Postpaid

Hello, I have recently changed my plan from Globe Telecom. I included a Spotify Premium subscription in the plan, yet my Spotify account is still listed as Spotify Free. I have tried linking my Globe number to my Spotify account, but I can only get t...

  • Newbie
  • Hello, I have recently changed my plan from Globe Telecom. I included a Spotify Premium subscription in the plan, yet my Spotify account is still listed as Spotify Free. I have tried linking my Globe...
  • Guido
  • Spotify Legend
  • 1562 Views
  • 1 replies
  • 0 likes
  • 1562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why RM 4 was debited from my account when i was on 30 days premium trial

PlanPremiumCountrymalaysia Deviceoppo f5Operating Systemandroid My Question or Issue Why RM 4 was debited from my account when i was on 30 days premium trial.Is there any explanation to that .Thank you

  • Newbie
  • Plan Premium Country malaysia   Device oppo f5 Operating System android   My Question or Issue  Why RM 4 was debited from my account when i was on 30 days premium trial.Is t...
  • Guido
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • RM 4 debit to spotify
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have i been charged 2 times in one month.

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue I have been charged 2 times in one month. I am a premium customer and have been for quite some time. My bank has notified me that Spotify has received payment 2 times Wit...

  • Newbie
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 10   My Question or Issue  I have been charged 2 times in one month. I am a premium customer and have been for ...
  • Daisy
  • Spotify Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sky Q offer only logged me in as free trial not Premium

PlanFree/PremiumCountry EnglandDeviceSamsung Galaxy 9 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have set up an account and logged in using skyQ log in but have only been given normal free trial, not 6 months pr...

  • Newbie
  • Plan Free/Premium Country  England Device Samsung Galaxy 9 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have set up an account and l...
  • Guido
  • Spotify Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Changing Payment Plan

Plan: PremiumCountry: Republic of Ireland Device: iPhone 5 My Question or Issue:Hi, I recently signed up to a bundle phone deal with Vodafone, where I receive Spotify Premium for free as part of the deal. However, I already signed up to Spotify Premi...

  • Newbie
  • Plan: Premium Country: Republic of Ireland   Device: iPhone 5  My Question or Issue: Hi,  I recently signed up to a bundle phone deal with Vodafone, where I receiv...
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Canceling Subscription for Grand Pa

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue My grandfather created 2 Spotify accounts, and one of them is subscribed to the premium plan. He wants to cancel the subscription but forgot to which ...

  • Newbie
  • Plan Premium Country Malaysia  Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  My grandfather created 2 Spotify accounts, and one of them ...
  • Keanu_C
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!! Payment problem

I did pay with another card once before. Then I canceled. But the former also gets money from the card I canceled.

  • Regular
  • I did pay with another card once before. Then I canceled. But the former also gets money from the card I canceled.
  • Jose_M
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Forgot Account details

Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to the free account! I dont mind creating a new accou...

  • Newbie
  • Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to...
  • Jose_M
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Student premium

PlanFreeCountryFinlandDeviceIphone, IpadOperating SystemIOS My Question or IssueSo I'm trying to get a student premium. I've used regular premium probably around 3 years ago when I was in the US but now I live in Finland as a student so was wondering...

  • Newbie
  • Plan Free Country Finland Device Iphone, Ipad Operating System IOS   My Question or Issue So I'm trying to get a student premium. I've used regular premium probably around 3 years ago ...
  • Jose_M
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

payments stacking

I have a question for an example if I buy a 1-year premium and then buy another 1-year premium will it stack?

  • Newbie
  •    I have a question for an example if I buy a 1-year premium and then buy another 1-year premium will it stack? 
  • Jose_M
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Stacking
  • 225 Views
  • 1 replies
  • 0 likes

Premium error

PlanFreeCountry IndonesiaDeviceiPhone 7Operating SystemiOS 11.4.1 My Question or Issue I subscribed to spotify premium back in April and nothing uneventful happened until recently, about a week ago i received a few emails or so that told me my spotif...

  • Newbie
  • Plan Free Country  Indonesia Device iPhone 7 Operating System iOS 11.4.1   My Question or Issue  I subscribed to spotify premium back in April and nothing uneventful happened...
  • Jose_M
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Cancelled Premium

Spotify is so hard to reach for support. I was billed for a cancelled subscription. All of your links don't help at all. I need a human help.

  • Newbie
  • Spotify is so hard to reach for support.    I was billed for a cancelled subscription. All of your links don't help at all. I need a human help. 
  • Jose_M
  • Spotify Star
  • 121 Views
  • 1 replies
  • 1 likes
  • 121 Views
  • 1 replies
  • 1 likes

KEEP gettiing charged but it sayss i don't have premium

PlanFree/PremiumCountry ScotlandMy Question or Issue I keep getting charged off my card. It's been happening for months but i dont know my login. i've been chaged agaiin the other day but noww i logged in here and it says i am on a free accont! how c...

  • Visitor
  • Plan Free/Premium Country   Scotland My Question or Issue  I keep getting charged off my card. It's been happening for months but i dont know my login. i've been chaged agaiin the oth...
  • Jose_M
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

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