Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 185615 Views
- 116 replies
- 12 likes
- 185615 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21099 Views
- 28 replies
- 4 likes
- 21099 Views
- 28 replies
- 4 likes
Superuser Contribution Baja Movistar España
Tenía contratado Spotify con Movistar en España desde hace años. Lo he dado de baja porque quiero contratar el servicio en otro plan directamente con Spotify. De momento no puedo hacer el cambio porque me sigue apareciendo que está contratado con Mov...
- Tenía contratado Spotify con Movistar en España desde hace años. Lo he dado de baja porque quiero contratar el servicio en otro plan directamente con Spotify. De momento no puedo hacer el cambio porq...
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- Newbie
- 854 Views
- 2 replies
- 1 likes
- 854 Views
- 2 replies
- 1 likes
Premium duo cannot confirm both accounts are on the same address
PlanPremium duoCountryFrance I recently subscribed to Premium duo. I sent my partner the link for the second account. We live together, both our accounts have the region set to France, and we put the exact same address when registering the second acc...
- Plan Premium duo Country France I recently subscribed to Premium duo. I sent my partner the link for the second account. We live together, both our accounts have the region set to...
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- Spotify Star
- 1238 Views
- 1 replies
- 0 likes
- 1238 Views
- 1 replies
- 0 likes
Free spotify premium
I want to know if ill be charged. I was trying to cancel my subscription, but i guess i cant since its the free version. And i also dont see any of my card information when i click change plan. I remember when i got the free version it said it was go...
- I want to know if ill be charged. I was trying to cancel my subscription, but i guess i cant since its the free version. And i also dont see any of my card information when i click change plan. I rem...
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- Spotify Star
- 378 Views
- 1 replies
- 0 likes
- 378 Views
- 1 replies
- 0 likes
Superuser Contribution Cancel Bouygues Partner to subscribe to Family
Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spotify Premium through one of our partners, you aren't el...
- Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spoti...
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- Moderator
- 1568 Views
- 7 replies
- 0 likes
- 1568 Views
- 7 replies
- 0 likes
Superuser Contribution Option to reactivate Hulu disappeared!
Plan: PremiumCountry: USA Hi, I've been a long-time Spotify Premium user. I wanted to watch a show on Hulu, so I went to the Your Services tab to activate it. I accidentally clicked DEACTIVATE. Now I no longer have access to the Your Services tab to ...
- Plan: Premium Country: USA Hi, I've been a long-time Spotify Premium user. I wanted to watch a show on Hulu, so I went to the Your Services tab to activate it. I accidentally cli...
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- Moderator
- 1440 Views
- 4 replies
- 0 likes
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Hulureactivate
- 1440 Views
- 4 replies
- 0 likes
Payments
Hi, I have a premium account on spotify and there is no credit on the card and it still works for three months what should I do because I want to pay off this debt, please help
- Hi, I have a premium account on spotify and there is no credit on the card and it still works for three months what should I do because I want to pay off this debt, please help
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- Composer
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
Giftcard doesn’t work
So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.
- So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.
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- Casual Listener
- 786 Views
- 6 replies
- 0 likes
- 786 Views
- 6 replies
- 0 likes
Can I Use a Prepaid card when i have a card associated?
Hello! I'm on vacation, and since I couldn't find a prepaid gift card (that I usually use) I associated my account with a prepaid visa with 7€, so I could use my premium till I'm back home. However, I have quite a big prepaid card back at home that I...
- Hello! I'm on vacation, and since I couldn't find a prepaid gift card (that I usually use) I associated my account with a prepaid visa with 7€, so I could use my premium till I'm back home. However, ...
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- Spotify Star
- 749 Views
- 4 replies
- 0 likes
- 749 Views
- 4 replies
- 0 likes
Premium not required
This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund?Thanks
- This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund? Thanks
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Subscribed to premium, cancelled, resubscribed. Was that okay?
PlanPremiumCountrySaudi ArabiaOperating SystemWindows 7 PC My Question or IssueI have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family members cancelled my premium (doing pranks and lame family problems). I...
- Plan Premium Country Saudi Arabia Operating System Windows 7 PC My Question or Issue I have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family...
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- Spotify Star
- 895 Views
- 3 replies
- 0 likes
- 895 Views
- 3 replies
- 0 likes
Superuser Contribution Only option to update payment is via PayPal
PlanFree/PremiumCountry Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen trying to update my credit card details, the only option is to update my infor...
- Plan Free/Premium Country Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
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- Spotify Legend
- 735 Views
- 2 replies
- 1 likes
- 735 Views
- 2 replies
- 1 likes
superscription renewal
Hello, I can't renew my subscription.. I'm in cairo, Egypt. it's just doesn't work when i pay to renew it. and i tired different paying methods and i made sure that they work, but it doesn't work to renew.. it just keeps loading "for ever". My Questi...
- Hello, I can't renew my subscription.. I'm in cairo, Egypt. it's just doesn't work when i pay to renew it. and i tired different paying methods and i made sure that they wo...
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- Spotify Star
- 1236 Views
- 9 replies
- 0 likes
- 1236 Views
- 9 replies
- 0 likes
multiple premium accounts to family plan
PlanPremium FamilyCountryUSA I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own. When they accept the invite will the paid premium plan they have directly from Spotify cancel automatically.
- Plan Premium Family Country USA I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own. When they accept the invite will ...
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- Spotify Star
- 305 Views
- 2 replies
- 0 likes
- 305 Views
- 2 replies
- 0 likes
Premium account is getting ads
I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.
- I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.
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- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
I don’t know why you use cookies? I don’t want to be guided to what music I like; and I definitely d
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Casual Listener
- 440 Views
- 3 replies
- 0 likes
- 440 Views
- 3 replies
- 0 likes
Superuser Contribution Nearly all albums have dissappeared from Spotify?
CountryGermany My Question or IssueNearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I open the artist's account and go to "All albums". Have they been ...
- Country Germany My Question or Issue Nearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I o...
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- Spotify Legend
- 348 Views
- 2 replies
- 0 likes
- 348 Views
- 2 replies
- 0 likes
Superuser Contribution [India] Failed Payment Error although Amount debited from Bank
PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M20Operating SystemAndroid 10 My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the tr...
- Plan Free/Premium Country India Device Samsung Galaxy M20 Operating System Android 10 My Question or Issue While buying one year standard (not a student) access using UPI I got the a...
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- Spotify Legend
- 996 Views
- 2 replies
- 1 likes
- 996 Views
- 2 replies
- 1 likes
Solved!! Spotify not eligible for the indevidual offer and also not able to update payment method
PlanPremiumCountryPhilippinesDeviceRealme 6Operating SystemAndroid 10 My Question or Issue i tried renewing my premium offer because i received a notice that my account is going to expire but ended up declining the used payment method using Network ...
- Plan Premium Country Philippines Device Realme 6 Operating System Android 10 My Question or Issue i tried renewing my premium offer because i received a notice that my acc...
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- Spotify Star
- 635 Views
- 3 replies
- 0 likes
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"Subsciption offer problem to premium"
- 635 Views
- 3 replies
- 0 likes
Family trennen
Hallo, liebe Gemeinschaft,Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen.Wie geht das?Viele Dank schon einmal.Viele Grüße
- Hallo, liebe Gemeinschaft, Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen. Wie geht das? Viele Dank schon einmal. Viele Grüße
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- Spotify Star
- 515 Views
- 1 replies
- 0 likes
- 515 Views
- 1 replies
- 0 likes
Canceled subscription (via my French mobile operator) still charged 9.99€
PlanPremiumCountryFranceDeviceiPhone SEOperating SystemiOS 13.5.1 My Question or IssueHello, I subscribed to Spotify via my French mobile operator Bouygues Telecom as an option of my mobile plan. Since the first three months were free, I canceled the...
- Plan Premium Country France Device iPhone SE Operating System iOS 13.5.1 My Question or Issue Hello, I subscribed to Spotify via my French mobile operator Bouygues Telecom a...
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- Casual Listener
- 396 Views
- 2 replies
- 0 likes
- 396 Views
- 2 replies
- 0 likes