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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5205 Views
  • 23 replies
  • 2 likes
  • 5205 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify Trial

I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month free trial?

  • Visitor
  • I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month f...
  • Peter
  • Spotify Legend
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changed from facebook login to email login and lost all playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI reset my password so I could use my email to sign in instead of using facebook. Everything ...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Peter
  • Spotify Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Solved

Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify family in the last week. Only way I can play songs with no...

  • Visitor
  •  Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify f...
  • Brunelicia
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Spotify Premium gift card - wrong country?

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, where I live. Is there a way to change the card in an...

  • Visitor
  • I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, wh...
  • Brunelicia
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Payment Charge Issue

Hello,having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. Plan: Premium DuoCountry: Ireland Thnaks Oliver

  • Visitor
  • Hello, having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. &n...
  • Brunelicia
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

np

np

  • Casual Listener
  • np
  • Billy-J
  • Spotify Star
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Can't subscribe to premium

PlanFree/PremiumCountry canada Device(iPhone 7)Operating System(iOS 10, My Question or IssueHello, I seem to be having problems subsribing to premium itself, im am currently with spotify free. Orignally, i was applying to get the student offer, i sen...

  • Visitor
  • Plan Free/Premium Country canada   Device (iPhone 7) Operating System (iOS 10,   My Question or Issue Hello, I seem to be having problems subsribing to premium itself, im am curre...
  • Loxer
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

HELP - Charged twice for 2 different account types on my account

PlanPremium -> StudentCountryCanada My Question or IssueI switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I get a refund back for one of the payments???

  • Visitor
  • Plan Premium -> Student Country Canada   My Question or Issue I switched my account plan from premium (9.99/month) to student  (4.99) and I got charged for both this month. Can I g...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Adverts for ITV while listening to podcasts on premium

PlanPremiumCountryUK DeviceiPhoneXOperating System(iOS 10 My Question or IssueI have premium and have always listened to podcasts. All of a sudden while listening I’ve started getting adverts advertising other podcasts and things on ITV (UK tv channe...

  • Casual Listener
  • Plan Premium Country UK   Device iPhoneX Operating System (iOS 10   My Question or Issue I have premium and have always listened to podcasts. All of a sudden while listening I’ve...
  • Rene01
  • Community Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Can’t buy premium as after trial i am not eligible for this option. I still want to buy premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Juliejules
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Hulu With Spotify Not Working.

PremiumUS I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify for students. I have used my Hulu with Spotify before no problems. I don...

  • Newbie
  • Premium US     I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify fo...
  • Rene01
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Recuperar playlist que SIGUES (no las que has creado)

Buenas tardes! Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha borrado todoas las playlist que yo seguía, y todas las carpe...

  • Casual Listener
  • Buenas tardes!   Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha ...
  • Rene01
  • Community Legend
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes

Joining a Family Account after canceling Premium and it's not working

Hi, I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family account on his account and on my account it shows I am paying ...

  • Newbie
  • Hi,   I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family ac...
  • Rene01
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 625 Views
  • 1 replies
  • 0 likes

Premium for Students

Plan PremiumCountryCanadaDeviceiPhone 7PlusOperating SystemiOS 10 My Question or IssueI used to be subscribed to the premium students in spotify UK and my discount code lasts until 2020. However, I want to switch to the premium students discount in C...

  • Visitor
  • Plan  Premium Country Canada Device iPhone 7Plus Operating System iOS 10   My Question or Issue I used to be subscribed to the premium students in spotify UK and my discount code ...
  • Rene01
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    Student
  • 384 Views
  • 1 replies
  • 0 likes

spotify premiun DUO

necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.

  • Visitor
  • necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.
  • Rene01
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Cobrança indevida no cartão de credito

o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nova, gostaria de ser reembolsado deste valor de 49 re...

  • Visitor
  • o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nov...
  • Rene01
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Change of country and payment method

PlanPremium trialCountrySpainDeviceXiaomi Mi A2 liteOperating SystemAndroid One v9 My Question or IssueI tried to sign up for a free Premium trial. My accout is set to Spain. When entering the credit card number it said the country of my account does...

  • Visitor
  • Plan Premium trial Country Spain Device Xiaomi Mi A2 lite Operating System Android One v9   My Question or Issue I tried to sign up for a free Premium trial. My accout is set to S...
  • Rene01
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Change premium from English price to Thailand price.

PlanPremium CountryThailand DeviceiPhone 7 Operating SystemiOS My Question or IssueI’ve moved to Thailand. I want to change my premium account from English price (£9.99 p/m) to Thai price; with my new Thai Visa card (129 Baht p/m). When I try do it o...

  • Newbie
  • Plan Premium   Country Thailand   Device iPhone 7   Operating System iOS   My Question or Issue I’ve moved to Thailand. I want to change my premium account from Engli...
  • Rene01
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

No payment in september, no notification, premium got cancelled??

Plan Spotify FamilyPremiumCountry Holland My Question or Issue Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't paid from my account, which makes me think it might not have had enough money in ...

  • Visitor
  • Plan Spotify Family Premium Country Holland     My Question or Issue   Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't ...
  • Rene01
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Pago doble

El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal que tengo de pago, y en caso de que no llegue a pasa...

  • Visitor
  • El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal q...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Pago
    pago doble
    paypal
  • 387 Views
  • 1 replies
  • 0 likes