Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
ab01545945
Visitor
80208 Views
50 replies
4 likes

80208 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10082 Views
23 replies
2 likes

10082 Views
23 replies
2 likes

still bundled? or no?

PlanFree/PremiumCountryUSA My Question or IssueI've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced to forego my subscription payment, and it's been inactive since then. With i...

MissingYourStar
Visitor
Plan Free/Premium Country USA My Question or Issue I've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced ...
2020-02-17 8:21:59 PM
2020-02-17 10:10:02 PM
Billy-J
Spotify Star
717 Views
1 replies
0 likes

717 Views
1 replies
0 likes

Superuser Contribution PAYMENT FAILED MEXICO

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continu...

Betoman360
Visitor
I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my dou...
2020-02-17 2:24:28 AM
2020-02-17 4:59:28 PM
Mario
Spotify Legend
724 Views
1 replies
0 likes

724 Views
1 replies
0 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

chrisdiantodio
Casual Listener
Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. W...
2020-02-13 6:37:02 PM
2020-02-17 4:52:17 PM
Luan
Spotify Star
1877 Views
6 replies
0 likes
Premium
Subscription

1877 Views
6 replies
0 likes

Superuser Contribution Necesito ayuda con mi Spotify Premium

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y no he recibido ningún email de advertencia sobre esto...

anayacaceres
Casual Listener
Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y ...
2020-02-14 5:01:54 AM
2020-02-17 4:34:12 PM
Petya
Community Legend
564 Views
1 replies
0 likes
Premium
Premium 3 Month Trial
Subscripción

564 Views
1 replies
0 likes

Superuser Contribution I’ve subscribed to Spotify Premium with 3 mths free but I want the benefits of premium now. How do I

PlanFree/PremiumCountry. Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country. Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nb...
2020-02-16 2:30:04 PM
2020-02-17 1:07:51 PM
Mario
Spotify Legend
892 Views
3 replies
0 likes

892 Views
3 replies
0 likes

Superuser Contribution Ödeme sıkıntısı

Türkiye Samsung Galaxy Fun EditionYaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, farklı internet tarayıcıları denedim ama malesef yine aynı sıkıntı ile k...

06iitprbhe12pwj
Visitor
Türkiye Samsung Galaxy Fun Edition Yaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, fark...
2020-02-17 11:13:52 AM
2020-02-17 12:45:17 PM
Petya
Community Legend
1389 Views
1 replies
0 likes

1389 Views
1 replies
0 likes

Superuser Contribution Fatura de cartão pela conta universitária

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

Rumelo
Newbie
Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?
2020-02-13 7:57:41 PM
2020-02-17 12:29:59 PM
Petya
Community Legend
439 Views
2 replies
0 likes

439 Views
2 replies
0 likes

Solved!! Moved to a country that is not in the list of spotify

PlanPremiumCountryPolandDeviceMeizu 15Operating SystemAndroid 7.1.1 My Question or IssueHello, I have a herring problem! I moved to live in another country, and faced the problem that I can not change the payment card to another, the one that I now u...

Corssa
Casual Listener
Plan Premium Country Poland Device Meizu 15 Operating System Android 7.1.1 My Question or Issue Hello, I have a herring problem! I moved to live in another country, and faced the pro...
2020-02-16 3:02:00 PM
2020-02-17 11:37:19 AM
Maxim
Spotify Star
834 Views
1 replies
0 likes

834 Views
1 replies
0 likes

Superuser Contribution problema con spotify

ArgentinaBuenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando de forma correcta. Hace unos 2 días me aparece " prem...

Nicax
Visitor
Argentina Buenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando ...
2020-02-11 2:39:58 PM
2020-02-17 10:08:41 AM
Petya
Community Legend
674 Views
3 replies
0 likes

674 Views
3 replies
0 likes

Superuser Contribution 3 months Premium trial suddely

PlanFree/PremiumCountry DeviceI used my windows 10 laptopOperating SystemWindows 10 My Question or IssueHello,I've tried for hours to find solutions on here and opened many links and followed advice that was already shared. But nothing seems to be wo...

kamihamiha
Visitor
Plan Free/Premium Country Device I used my windows 10 laptop Operating System Windows 10 My Question or Issue Hello, I've tried for hours to find solutions on here and opened...
2020-02-16 3:33:44 PM
2020-02-17 9:53:29 AM
Mario
Spotify Legend
653 Views
1 replies
0 likes

653 Views
1 replies
0 likes

Superuser Contribution Paiement annuel au lieu de mensuel

Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coordonnées bancaires et bien que ce soit toujours indiqué "Pai...

10Crystale08
Visitor
Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coo...
2020-02-12 9:21:25 AM
2020-02-17 9:46:10 AM
Petya
Community Legend
6196 Views
1 replies
0 likes
paiement

6196 Views
1 replies
0 likes

Superuser Contribution Cobro en prueba gratis

Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de suscripción premium el mismo día que hice mi cuenta y...

clara993
Newbie
Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de su...
2019-04-08 3:45:19 AM
2020-02-17 9:25:05 AM
Ivan
Spotify Legend
3163 Views
3 replies
0 likes

3163 Views
3 replies
0 likes

Solved!! Free 3 month

hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...

Milan1987
Casual Listener
hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...
2020-02-12 6:19:03 PM
2020-02-17 8:47:10 AM
Billy-J
Spotify Star
1045 Views
3 replies
0 likes

1045 Views
3 replies
0 likes

I can´t change my payment info

PlanPremiumCountryColombiaDeviceiPhone 8 Plus Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item.Well, I have the following problem: Recently, I cancelled my credit card and got another one, so I tried to change m...

Artiasdf
Visitor
Plan Premium Country Colombia Device iPhone 8 Plus Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item. Well, I have the following problem: Recently...
2020-02-16 7:44:36 PM
2020-02-17 8:32:23 AM
Billy-J
Spotify Star
421 Views
1 replies
0 likes

421 Views
1 replies
0 likes

Spotify 3 month subscription

My Question or Issue I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready to be activated but theirs a issue with the PIN ID because I...

Ozzy213
Visitor
My Question or Issue I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready ...
2020-02-16 7:23:38 PM
2020-02-17 8:08:03 AM
Billy-J
Spotify Star
437 Views
1 replies
0 likes

437 Views
1 replies
0 likes

A valid mail from spotify or a scam?

Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mail itself comes from a sender named "no-reply (at) i...

ssnp
Visitor
Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mai...
2020-02-16 6:53:10 PM
2020-02-16 7:03:15 PM
Emilia_8
Community Legend
823 Views
1 replies
0 likes

823 Views
1 replies
0 likes

boleto

olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou

Rapharofa
Visitor
olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou
2020-02-15 10:05:00 PM
2020-02-16 11:37:40 AM
Bittencourt
Spotify Star
693 Views
1 replies
0 likes
forma

693 Views
1 replies
0 likes

Commercials playing on premium

PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10 My Question or IssueWhy do I have to listen to aggressive political ads when I pay a premium account. You angry me today !!!Political advertisements of SMER and VLAST Today 7:30 (CET) twice...

MartinXXXXX
Casual Listener
Plan Premium Country Slovakia Device PC Operating System Windows 10 My Question or Issue Why do I have to listen to aggressive political ads when I pay a premium account. You angry m...
2020-02-14 10:39:43 AM
2020-02-16 6:29:01 AM
Billy-J
Spotify Star
607 Views
3 replies
0 likes

607 Views
3 replies
0 likes

I received a gift card with 1 free moth of premium, now it's over I can't get 3 months premium anymo

PlanFreeCountryNetherlandsDeviceSamsungGalaxy 7Operating SystemAndroid Oreo My Question or IssueCan't get 3 months free

June56
Visitor
Plan Free Country Netherlands Device SamsungGalaxy 7 Operating System Android Oreo My Question or Issue Can't get 3 months free
2020-02-15 9:25:08 PM
2020-02-15 9:36:40 PM
Emilia_8
Community Legend
364 Views
1 replies
0 likes

364 Views
1 replies
0 likes

Superuser Contribution Ayuda, no me deja pagar mi cuenta con mi tarjeta de crédito

Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos que tengan un buen día

dgovalenzuela
Newbie
Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos q...
2020-02-11 2:51:50 PM
2020-02-14 3:14:41 PM
Xenia
Moderator
716 Views
3 replies
0 likes

716 Views
3 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts