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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60790 Views
  • 25 replies
  • 5 likes
  • 60790 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36367 Views
  • 19 replies
  • 2 likes
  • 36367 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27786 Views
  • 16 replies
  • 3 likes
  • 27786 Views
  • 16 replies
  • 3 likes

Gift Card

I bought a gift card 3 days ago. My premium was about to expired, so i bought the gift card and when i enter the pin everything was ok. My Premium was going to expired on this 8/25/17. Todays when i try to listen some music the premium was cancelled ...

  • Newbie
  • I bought a gift card 3 days ago. My premium was about to expired, so i bought the gift card and when i enter the pin everything was ok. My Premium was going to expired on this 8/25/17. Todays when i ...
  • Luke
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Je n'arriver à prendre un abonnement.

Salut ! J'ai essayer de renouvler mon abonnement sportify mais j'ai rentré fois la date d'expiration de ma carte. Et mainenant ça me dit contacter le fournisseur de carte

  • Casual Listener
  • Salut !   J'ai essayer de renouvler mon abonnement sportify mais j'ai rentré fois la date d'expiration de ma carte. Et mainenant ça me dit contacter le fournisseur de carte 😞
  • Luke
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

I wanted to make a premium account

I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I do?

  • Newbie
  • I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I d...
  • Luke
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

TRIPLE CHARGED

Today i decided to buy premium account, first i tried to get student discount two times i entered my credit card informations and there was written we wont charge you unless you finish your school proof thing , i couldn t proof it and i changed my mi...

  • Newbie
  • Today i decided to buy premium account, first i tried to get student discount two times  i entered my credit card informations and there was written we wont charge you unless you finish your sch...
  • Luke
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

60 Tage Kostenlos Premium, nirgendwo kündigung zu sehen

Guten tag/abend/morgen. Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte.Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen kann,so nun möchte ich dieses aber kündigen und sehe nirgendsw...

  • Newbie
  • Guten tag/abend/morgen.   Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte. Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen ...
  • Luke
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Subscription cancelled

Spoiler (Highlight to read)I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. How can I stop these? I can...

  • Newbie
  • I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. &nb...
  • Luke
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Subscribed to Premium but not getting it

I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device from the devices and add it again and nothing changed. M...

  • Newbie
  • I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device ...
  • Luke
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Subscription Cancellation

I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for it this entire time and you can see my access, I hav...

  • Newbie
  • I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for i...
  • Luke
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Payment is not accepted

I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different platforms on different network providers. I really wan...

  • Visitor
  • I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different pla...
  • Luke
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

I was charged multiple times within one month.

Hello! I was charged for my subscription 3 times and I don't know why. I only ordered premium once so I was wondering if I could be refunded for the other two charges? Does anyone know how I can go about contacting support to be refunded? Thanks!Shay...

  • Newbie
  • Hello!   I was charged for my subscription 3 times and I don't know why. I only ordered premium once so I was wondering if I could be refunded for the other two charges? Does anyone know how I...
  • Luke
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Google home mini not delivered

Hi,I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried contacting Google store regarding it and they asked me ...

  • Casual Listener
  • Hi, I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried co...
  • Maxim
  • Spotify Star
  • 930 Views
  • 3 replies
  • 0 likes
  • 930 Views
  • 3 replies
  • 0 likes

"Card is from a country where there is no spotify"

I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and that I should use a card that is where Spotify is pres...

  • Newbie
  • I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and tha...
  • Luke
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • card
    country
    Premium
  • 511 Views
  • 1 replies
  • 0 likes

I CAN'T UPGRADE TO PREMIUM

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this message (see the attached pic) "it looks like you already...

  • Newbie
  • When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this messag...
  • Luke
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    upgrade
  • 322 Views
  • 1 replies
  • 0 likes

I pay 3 month and nothing

i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this problem

  • Newbie
  • i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium  account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this pr...
  • Luke
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Family Plan - Double Payments

I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you

  • Newbie
  • I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription.  How do i get this corrected?   Thank you
  • Luke
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

pagamento

Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco, mas continuo apenas com ...

  • Casual Listener
  • Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito...
  • Luke
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

I can not get the Premium family account

Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request for payment .... help !!!

  • Newbie
  • Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request ...
  • Luke
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

I can't avail the premium subcription

I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.

  • Newbie
  • I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.
  • Luke
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes