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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5897 Views
  • 23 replies
  • 2 likes
  • 5897 Views
  • 23 replies
  • 2 likes

Changed name; lost free Hulu

PlanPremiumCountryUSADevice Operating System My Question or IssueBefore I got married, I signed up for Spotify Premium and got Hulu for free. After I got married, a new account was set up for me in order to change my last name. Doing that caused me t...

  • Visitor
  • Plan Premium Country USA Device   Operating System     My Question or Issue Before I got married, I signed up for Spotify Premium and got Hulu for free.  After I got mar...
  • Rene01
  • Community Legend
  • 431 Views
  • 1 replies
  • 1 likes
  • 431 Views
  • 1 replies
  • 1 likes

paysafe card

PlanFreeCountrySwedenDeviceIphone xs My Question or IssueI have a paysafe card and wanr to buy spotify premium with it but i can not find the option to use it and it says that it works in spotify on the paysafe websitei need help to know if i can use...

  • Visitor
  • Plan Free Country Sweden Device Iphone xs   My Question or Issue I have a paysafe card and wanr to buy spotify premium with it but i can not find the option to use it and it says that it...
  • Rene01
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Premium Duo not working

PlanPremium DuoCountryColombiaDeviceiPhone 5 Plus and iPhone 7 PlusMy Question or IssueI recently upgraded from Premium to Premium Duo, I'm almost going to be charged for this new plan, but if my daughter is listening to music on the app on her iPhon...

  • Visitor
  • Plan Premium Duo Country Colombia Device iPhone 5 Plus and iPhone 7 Plus My Question or Issue I recently upgraded from Premium to Premium Duo, I'm almost going to be charged for this new plan,...
  • Rene01
  • Community Legend
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Automatic Debit fail. Unable to complete premium paying when Updating card info.

PlanStudent PlanCountryBrazilDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueFor months and months now i've been able to pay for my subscription just fine, spotify would charge me automatically and renew my subscription. But today, ...

  • Visitor
  • Plan Student Plan Country Brazil Device Moto G6 Play Operating System Android Pie   My Question or Issue For months and months now i've been able to pay for my subscription just fine, ...
  • Rene01
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

3 months premium for free advert

PlanFreeCountryDenmarkDeviceSamsung Galaxy s7 edge, MSI laptop My Question or IssueHi there. On both my laptop and phone im getting an ad, that says i can get 3 months of spotify for free, when i click on the ad, it sends me straight to a payment sit...

  • Casual Listener
  • Plan Free Country Denmark Device Samsung Galaxy s7 edge, MSI laptop   My Question or Issue Hi there. On both my laptop and phone im getting an ad, that says i can get 3 months of spotify...
  • christian123211
  • Casual Listener
  • 932 Views
  • 4 replies
  • 0 likes
  • 932 Views
  • 4 replies
  • 0 likes

I cant login to my account im still paying for because i cant login to the old email address i used

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OviiiOne
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Unkown users in my Family Plan

I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I deleted all them and downgrade to Premiun again. Someone else with t...

  • Visitor
  • I don´t know why but my Premium subscription passed to Family Plan.   Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add.   I...
  • OneByBoo
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

I have bought premium for 3 months for 0.99$ and in August I stop that...But this week it takes 5.99$

  • Casual Listener
  • I have bought premium for 3 months for 0.99$ and in August I stop that... But this week it takes 5.99$  
  • Billy-J
  • Spotify Star
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Solved!! Got a $4.99 charge when I updated my credit card

PlanPremiumCountryCanada My Question or Issue I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. I have a standard premium account and I pay $9.99 a month, and my account i...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue   I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. ...
  • starster86
  • Casual Listener
  • 2524 Views
  • 3 replies
  • 0 likes
  • 2524 Views
  • 3 replies
  • 0 likes

Updating credit card changed plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently got a different credit card number and forgot to update my premium family subscrip...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • osornios
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Paying with Paysafe Card

Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no other choice then stopping using Spotify, or using...

  • Visitor
  • Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no...
  • osornios
  • Spotify Star
  • 5494 Views
  • 1 replies
  • 1 likes
  • 5494 Views
  • 1 replies
  • 1 likes

WRONG CHARGUE

PlanPremiumCountryColombiaDevice( Samsung Galaxy 9)Operating System(Android Pie) My Question or Issue Hello, The last month I upgraded my University account, so I supposed this month I actually should pay just a half of charge, but I was charged full...

  • Visitor
  • Plan Premium Country Colombia Device ( Samsung Galaxy 9) Operating System (Android Pie)   My Question or Issue   Hello,   The last month I upgraded my University account, ...
  • osornios
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Problems with premium account

Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account. I have tried to open the account again, but then I reciev...

  • Visitor
  • Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account.  ...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged after 20 days of free trial

I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?

  • Newbie
  • I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?
  • Daisy
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Which account is my credit card bonded to?

Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is getting the premium???PlanFree/PremiumCountry Device...

  • Newbie
  • Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is g...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Paying with mobile credit

Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just regular premium subscription. Im from Esonia if it helps. Any help is apprecia...

  • Visitor
  • Im trying to get premium, but i dont want to do it by credit card or paypal.   Why isnt there an option for paying with mobile?    Not trying to find an offer or anything, just reg...
  • Billy-J
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Problem regarding the premium account

Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium will start from the date i purchase or after the 2 w...

  • Visitor
  • Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium w...
  • OviiiOne
  • Community Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Change subscription

PlanPremiumCountryBulgariaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. My acc was premium and i joined premium for family. I need to know if i am going to be still charged for my Solo Premium or sta...

  • Newbie
  • Plan Premium Country Bulgaria Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. My acc was premium and i joined premium for fa...
  • OviiiOne
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Activating Student Discount problems.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just received confirmation that I am eligible for the student discount for Spotify. When I go to ac...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hello,  I have just re...
  • Jᴀᴄᴋ
  • Roadie
  • 860 Views
  • 7 replies
  • 0 likes
  • 860 Views
  • 7 replies
  • 0 likes