Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18644 Views
  • 27 replies
  • 4 likes
  • 18644 Views
  • 27 replies
  • 4 likes

Superuser Contribution Picked Family, than changed to duo - was charged

Hello, I just registered on Spotify and wanted to benefit from the 1 month free of spotify. I selected the family pack first, but after i saw that they need to live with me - I actually selected the duo and was charged from my card. is it possible to...

  • Casual Listener
  • Hello,  I just registered on Spotify and wanted to benefit from the 1 month free of spotify.  I selected the family pack first, but after i saw that they need to live with me - I actual...
  • Ivan
  • Spotify Legend
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Premium expires until September. What if I get premium now under a different plan?

Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't expire until September. I am planning to get premium a...

  • Visitor
  • Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't exp...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo - possible to merge accounts?

My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of us lose all of our data and have to take a new acc...

  • Casual Listener
  • My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of...
  • Elena
  • Moderator
  • 2319 Views
  • 3 replies
  • 0 likes
  • 2319 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't pay via Qiwi Card

Hello!I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi.Spotify Account Country - RussiaQiwi Card from Russia tooI'm using this card to pay Apple Music (Russian account) and there was no p...

  • Visitor
  • Hello! I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi. Spotify Account Country - Russia Qiwi Card from Russia too I'm using this c...
  • Petya
  • Community Legend
  • 2047 Views
  • 1 replies
  • 1 likes
  • Payment
    qiwi
    Subscription
  • 2047 Views
  • 1 replies
  • 1 likes

Superuser Contribution The tracks you like will appear here

The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here"Приложение Андроид и в браузере на ПК все в порядке и работает. Но в приложе...

maks2396_0-1595238683078.png
  • Visitor
  • The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here" Приложение Андроид и в ...
  • Ivan
  • Spotify Legend
  • 1133 Views
  • 1 replies
  • 0 likes
  • 1133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Invalid voucher provided for Currys promotion to 'TRY 6 MONTHS OF SPOTIFY PREMIUM FOR FREE'

My Question or IssueMy issue is similar to the one documented here, except for the fact that it's been more than 3 months since I've been experiencing the issue and the solutions provided in that post did not resolve my problem.We purchased a smart T...

  • Music Fan
  • My Question or Issue My issue is similar to the one documented here, except for the fact that it's been more than 3 months since I've been experiencing the issue and the solutions provided in that p...
  • EthanS1
  • Community Legend
  • 1542 Views
  • 15 replies
  • 0 likes
  • 1542 Views
  • 15 replies
  • 0 likes

Superuser Contribution Premium Duo

PlanPremium DuoCountry DeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHello, I've just started Premoun Duo with my husband - he's the main account holder. Can you please confirm I won't be charged for my previous Premium account any ...

  • Visitor
  • Plan Premium Duo Country   Device Samsung Galaxy Operating System Android   My Question or Issue Hello, I've just started Premoun Duo with my husband - he's the main account holde...
  • Ivan
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card paid twice but still free plan

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm currently living in Japan, trying to subscribe spotify premium. My account setting ...

  • Visitor
  • Plan Free/Premium Country    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Ivan
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Free Trial Issues

PlanFreeCountryUSA DeviceiPhone My Question or IssueI tried to get a free trial before buying premium but when i put in my credit card info, it told me i’d already used my free trial, though i haven’t used it yet. Is it possible for you to fix this? ...

  • Casual Listener
  • Plan Free Country USA   Device iPhone    My Question or Issue I tried to get a free trial before buying premium but when i put in my credit card info, it told me i’d already u...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscirbtion change from premium to free

PlanPremiumCountry DeviceSamsung galaxy A51Operating SystemAndroid Oreo My Question or IssueSorry I'm an Indonesian and my English not really good but hope you understand, so my problem is, I just buy the premium plan 1 mont with free trial 3 month, ...

  • Visitor
  • Plan Premium Country   Device Samsung galaxy A51 Operating System Android Oreo   My Question or Issue Sorry I'm an Indonesian and my English not really good but hope you unde...
  • Galaxy4
  • Visitor
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

CHANGE SUBSCRIPTION FROM PREMIUM TO FAMILY

PlanPremiumCountryEcuadorDeviceiPhone 11Operating SystemiOS My Question or IssueI'm currently on the premium subscription and the 3rd of each month I pay for it. I have decided that I'm going to change my subscription to the family plan. I don't know...

  • Visitor
  • Plan Premium Country Ecuador Device iPhone 11 Operating System iOS   My Question or Issue I'm currently on the premium subscription and the 3rd of each month I pay for it. I have decid...
  • Emilia_8
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Cannot get a pin to pay subscription

PlanDuoCountryIndonesiaDeviceAsus Zenfone 4 Max ProOperating SystemAndroid OreoMy Question or Issuei cannot get my pin to pay subscription, it's been a day with nomerous trial. no message no emailPayment: indosat ooredoo

  • Casual Listener
  • Plan Duo Country Indonesia Device Asus Zenfone 4 Max Pro Operating System Android Oreo My Question or Issue i cannot get my pin to pay subscription, it's been a day with nomerous trial. no m...
  • Billy-J
  • Spotify Star
  • 794 Views
  • 3 replies
  • 0 likes
  • duo plan
    PIN
  • 794 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing country by changing payment info

PlanPremium DuoCountryBelarusDeviceiPad Air 3rd GenOperating SystemiOS 13.6 My Question or IssueHi! I'm intersted in one moment of Spotify Premium. Right now I have an active Belarusian subscription due to which many of my favourite tracks were block...

  • Casual Listener
  • Plan Premium Duo Country Belarus Device iPad Air 3rd Gen Operating System iOS 13.6   My Question or Issue Hi! I'm intersted in one moment of Spotify Premium. Right now I have an active...
  • secondthunder
  • Casual Listener
  • 1045 Views
  • 2 replies
  • 0 likes
  • 1045 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment problems

PlanFreeCountrySerbiaDeviceIphone 6sOperating SystemIOS 13, Windows 10 My Question or IssueHello Spotify support, i am hoping you can help me, basically i have an Iphone, and i've made an account on Apple ID and bought spotify premium but then i reme...

  • Visitor
  • Plan Free Country Serbia Device Iphone 6s Operating System IOS 13, Windows 10   My Question or Issue Hello Spotify support, i am hoping you can help me, basically i have an Iphone, and...
  • Elena
  • Moderator
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay with my visa card

PlanFreeCountryBelarusDevicepcOperating Systemwindows 10 My Question or IssueI tried to activate premium subscription with my VISA card, issued in the country that i am currently residing in. The country in the account is set to the current country o...

  • Newbie
  • Plan Free Country Belarus Device pc Operating System windows 10   My Question or Issue I tried to activate premium subscription with my VISA card, issued in the country that i am curre...
  • Petya
  • Community Legend
  • 1043 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1043 Views
  • 1 replies
  • 0 likes

Want Spotify Premium

I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial but I'm just trying to start up my subscription aga...

  • Newbie
  • I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial ...
  • Billy-J
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Wrong account premium

PlanPremium CountryUkraine DeviceiPhone 11Operating SystemiOS 13 Hello, I accidentally enabled premium free trial on the wrong account and disabled it within an hour. Now I can not enable it on the right one because it says that I already tried. Any ...

  • Casual Listener
  • Plan Premium   Country Ukraine    Device iPhone 11 Operating System iOS 13   Hello,   I accidentally enabled premium free trial on the wrong account and d...
  • DismalSoul
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Solved!! Change subscription before month ends

My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for the duo subscription on august 8th or at the date i ...

  • Visitor
  • My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for t...
  • Billy-J
  • Spotify Star
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being billed $S5.13 in Singapore for Student Premium?

The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months.What could be the reason for this? I am still a student and am verified as one, my plan typ...

  • Newbie
  • The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months. What could be the reason for this? I...
  • Peter
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution My renewal payment is declined.

PlanSpotify Premium FamilyCountry Indonesia DeviceAll devicesOperating SystemAll OS My Question or IssueMy renewal payment is declined.I have checked and my Visa credit card is valid and the fund is available.I also have added a new payment method.Bu...

  • Casual Listener
  • Plan Spotify Premium Family Country Indonesia   Device All devices Operating System All OS   My Question or Issue My renewal payment is declined. I have checked and my Visa credi...
  • Peter
  • Spotify Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes