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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48538 Views
  • 21 replies
  • 4 likes
  • 48538 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30032 Views
  • 19 replies
  • 2 likes
  • 30032 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20961 Views
  • 6 replies
  • 1 likes
  • 20961 Views
  • 6 replies
  • 1 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?

  • Newbie
  • There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?   
  • Daisy
  • Spotify Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Upgraded on one device, but my original account isn't upgraded.

PlanFree/Premium CountryUSA DeviceiPhone 7 plus, MacBook Pro My Question or IssueSo I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was going to be a trial for my current free account that I already have with Spotify. Ho...

  • Newbie
  • Plan Free/Premium  Country USA  Device iPhone 7 plus, MacBook Pro   My Question or Issue So I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was go...
  • Jose_M
  • Spotify Star
  • 120 Views
  • 1 replies
  • 1 likes
  • 120 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cobro del mes de prueba

Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00 Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva. No se si solo sea una retencion del dinero o si en realidad se me hizo e...

  • Casual Listener
  • Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00   Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva.   No ...
  • cuejv15v9r88ruj
  • Casual Listener
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo suscribirme

He creado mi perfil de Spotify y he querido realizar una suscripcion premium, pero no me deja sale como error. Ya he intentado con otras cuentas e incluso con un navegador y no con la app. En el navegador no me deja usar mis tarjetas como pago. ¿Que ...

  • Newbie
  • He creado mi perfil de Spotify y he querido realizar una suscripcion premium, pero no me deja sale como error. Ya he intentado con otras cuentas e incluso con un navegador y no con la app. En el nave...
  • Guido
  • Spotify Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Error Change payment details

Plan FamilyPremium Country Argentina Device(iPhone X)Operating SystemMacOS Sierra My credit card expired and i get en error every time I want to update de card number. The credit card is operative so I don't kno why I get this error. I`ve tried form ...

  • Newbie
  • Plan Family Premium  Country Argentina   Device (iPhone X) Operating System MacOS Sierra   My credit card expired and i get en error every time I want to update de card number...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • payment problem
    Update Details
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution merge

have a regular account and a family account, how do I put them together?

  • Newbie
  • have a regular account and a family account, how do I put them together?
  • Guido
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution trying to switch paying mehods

I am trying to switch to different visa card but when i press change payment details its said that my payment method and country dont match, then i tried to change my country from UK to Cyprus and it doesnt let me do it either.How can I chane my coun...

  • Newbie
  • I am trying to switch to different visa card but when i press change payment details its said that my payment method and country dont match, then i tried to change my country from UK to Cyp...
  • Guido
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y me informo que me va a cobrar $8.99 el 27 de este mi...

  • Visitor
  • He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y m...
  • Guido
  • Spotify Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment has been made, however it has not been reflected in my Spotify account

Plan Premium Country America Device IPhone 8, Operating System iOS 10 My Question or Issue {snip - screenshot removed by moderator for security reasons}

  • Regular
  •   Plan Premium Country  America  Device IPhone 8,  Operating System iOS 10   My Question or Issue     {snip - screenshot removed by m...
  • Jemi
  • Spotify Legend
  • 521 Views
  • 12 replies
  • 2 likes
  • 521 Views
  • 12 replies
  • 2 likes

Superuser Contribution Swedish in Switzerland - Lost in translation

PlanPremiumCountrySwitzerland DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI live in Switzerland but I had my Swedish account up until a year ago or so. I’ve loved Spotify since 2007 but now not so much...when I have a Swiss account. I ju...

  • Newbie
  • Plan Premium Country Switzerland  Device iPhone 8 Operating System iOS 10   My Question or Issue I live in Switzerland but I had my Swedish account up until a year ago or so. I’ve...
  • Guido
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

holatengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota)el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la de mi familia. Cómo puedo arreglar esto

  • Newbie
  • hola tengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota) el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la ...
  • Guido
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution No es posible pagar Premium con mi tarjeta de credito

Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. PlanFree/PremiumCountryColombia

IMG_20180830_134425.jpg
  • Newbie
  • Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje.    Plan Free/Premium Country Colombia       
  • Guido
  • Spotify Legend
  • 511 Views
  • 5 replies
  • 0 likes
  • Premium
    tarjeta de credito
  • 511 Views
  • 5 replies
  • 0 likes

Superuser Contribution Account was previously hacked

Invites are coming up with a random name, that was never part of family. How on eart did they change this and i cant as the account owner! Need support and this entire site leads to nowhere. Where is support form and chat? Also cant add my own family...

  • Newbie
  • Invites are coming up with a random name, that was never part of family. How on eart did they change this and i cant as the account owner!   Need support and this entire site leads to nowhere....
  • Guido
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 1 likes
  • 180 Views
  • 1 replies
  • 1 likes

Unable to cancel my yearly premium.

PlanPremiumCountryBelgium DeviceSamsung Galaxy S6 Operating SystemWindows 10 My Question or IssueHi Last year I purchased the yearly subscription for Spotify Premium, now I would like to cancel this and start a family plan with my brother and sister ...

  • Newbie
  • Plan Premium Country Belgium   Device Samsung Galaxy S6   Operating System Windows 10   My Question or Issue Hi   Last year I purchased the yearly subscription for S...
  • Loxer
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Superuser Contribution ho un account free ma mi vengono addebitati 9,99 euro

ho un account free androidAsus zenfone 2scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui.come faccio a sapere perché mi hanno addebitato questi euro 9,99? come faccio a sapere se c'è un account (che io non...

  • Newbie
  •   ho un account free  android Asus zenfone 2 scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui. come faccio a sapere perché mi hanno addebit...
  • Peter
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargo de $99 por cambiar mi información de pago

PlanFamily PremiumCountryMéxicoDeviceMacbook Pro late 2016 My Question or Issue Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraron $99 y quiero que me los reembolsen porque mi cuenta está al corriente, no debo nada y...

  • Newbie
  • Plan Family Premium Country México Device Macbook Pro late 2016     My Question or Issue   Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraro...
  • Peter
  • Spotify Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription problem..

Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99eurohow ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had actually nothing on my bankaccount, on my page of spo...

  • Casual Listener
  • Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99euro how ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had ...
  • Peter
  • Spotify Legend
  • 1824 Views
  • 3 replies
  • 0 likes
  • 1824 Views
  • 3 replies
  • 0 likes

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