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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1417 Views
  • 19 replies
  • 1 likes
  • 1417 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47354 Views
  • 20 replies
  • 3 likes
  • 47354 Views
  • 20 replies
  • 3 likes

Error to add new member to family group.

PlanPremiumCountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have a family plan, modify the credit card for another country and now to want to ...

  • Newbie
  • Plan Premium Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I h...
  • OneByBoo
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Payment keeps failing on the same card

Student PlanPremiumSingapore DeviceMac I keep receiving emails about Spotify Premium Payment Failure. I've been having this issue for a few months now, and my Spotify Premium stops working, and then I have to 'update' the payment information, but I'm...

  • Newbie
  • Student Plan Premium Singapore   Device Mac    I keep receiving  emails about Spotify Premium Payment Failure.  I've been having this issue for a few months now, and ...
  • OneByBoo
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not available anymore

Good morning folks, for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract.Can anybody help? Thanks,Sebastian

  • Newbie
  • Good morning folks,   for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract. Can anybody help?   Thanks, Sebastian
  • Peter
  • Spotify Legend
  • 405 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
    Subscriptions
  • 405 Views
  • 2 replies
  • 2 likes

Changing to Spotify Premium Student failed

So basically I am paying 9.99€ per month for a few years now and I noticed that I can change to Spotify Premium Student to pay less. So I used the forms und the Spotify Account Settings and it led me to a Website called SheerID. I filled in the infor...

  • Newbie
  • So basically I am paying 9.99€ per month for a few years now and I noticed that I can change to Spotify Premium Student to pay less. So I used the forms und the Spotify Account Settings and it led me...
  • OneByBoo
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zahlen über Mobilfunkanbieter Fehler

Hi!Ich habe das Problem das wenn ich über den Mobilfunkanbieter bezahlen will das dann ein Fehler kommt.Obwohl ich noch nie über mein Handy bezahlt habe und ich würde das angebot mit den 3 Monaten gerne nutzen wollen und könnte das nur über mein hand...

  • Newbie
  • Hi! Ich habe das Problem das wenn ich über den Mobilfunkanbieter bezahlen will das dann ein Fehler kommt. Obwohl ich noch nie über mein Handy bezahlt habe und ich würde das angebot mit den 3 Monate...
  • Peter
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need need my premium status removed immediately.

Premium Country United States DeviceMoto e5 Play Operating SystemAndroid 8.0.0 My Question or IssueI signed up for the 3 months for 99 cents and have since canceled my subscription, but the app is so ridiculously inconvenient with the Premium "featur...

  • Visitor
  • Premium   Country United States    Device Moto e5 Play   Operating System Android 8.0.0   My Question or Issue I signed up for the 3 months for 99 cents and have s...
  • Peter
  • Spotify Legend
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Support Paytm recurring payments for subscriptions

Hey there! I regularly buy spotify premium using paytm, but it seems like I can't enable a subscription using Paytm, only card. My bank doesn't support recurring payments, so could you guys please add paytm as a payment mode for subscriptions? Looks ...

  • Casual Listener
  • Hey there! I regularly buy spotify premium using paytm, but it seems like I can't enable a subscription using Paytm, only card. My bank doesn't support recurring payments, so could you guys please ad...
  • devxpy
  • Casual Listener
  • 1094 Views
  • 2 replies
  • 2 likes
  • 1094 Views
  • 2 replies
  • 2 likes

Superuser Contribution Facturacion

Buenas tardes. Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito solucion

  • Casual Listener
  • Buenas tardes.   Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito so...
  • Peter
  • Spotify Legend
  • 434 Views
  • 3 replies
  • 1 likes
  • 434 Views
  • 3 replies
  • 1 likes

Premium working on Android but not desktop

PlanPremiumCountryUSADeviceGalaxy S9Operating SystemAndroid My Question or IssueBeen using spotify premium of my GalaxyS9 for a couple months now, just tried to use the desktop app and website today and its saying im not a premium member; my bank acc...

  • Casual Listener
  •   Plan Premium Country USA Device Galaxy S9 Operating System Android   My Question or Issue Been using spotify premium of my GalaxyS9 for a couple months now, just tried to use t...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

The owner of Family share has an email that is not available.

PlanPremium Family shareCountrySwedenDevice Operating System My Question or IssueMy dad the payee of our family share account can't login to his Spotify account because the email he used is not available anymore and.he forgot the password. Is there a...

  • Newbie
  • Plan Premium Family share Country Sweden Device   Operating System   My Question or Issue My dad the payee of our family share account can't login to his Spotify account because th...
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

No premium but still paying.

PlanPremiumCountryIsraelDeviceAllOperating SystemAll My Question or IssueFor a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee (last payment yesterday), I have no other accounts and I have tried reloggin...

  • Newbie
  • Plan Premium Country Israel Device All Operating System All   My Question or Issue For a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee ...
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Unable to redeem 1 Month Spotify Subscription

PlanFree/PremiumCountryJohor, Malaysia DeviceMeizu M6Operating SystemWindows 10 Pro, Android 7 My Question or IssueI have a problem here. Recently i bought 1 month of Spotify Subscription Card from 7Eleven in my area. When i tried to enter the code a...

  • Newbie
  • Plan Free/Premium Country Johor, Malaysia   Device Meizu M6 Operating System Windows 10 Pro, Android 7   My Question or Issue I have a problem here. Recently i bought 1 month of ...
  • Brunelicia
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

[Brazil] payment rejected several times

PlanTrying to subscribe for premium with the offer 3 months for R$ 1,99CountryBrazilDeviceSamsung Galaxy A5Operating SystemAndroid 8 My Question or IssueI want to subscribe premium with the offer of 3 months for R$ 1,99, but my payment is always reje...

  • Casual Listener
  •   Plan Trying to subscribe for premium with the offer 3 months for R$ 1,99 Country Brazil Device Samsung Galaxy A5 Operating System Android 8   My Question or Issue I want to sub...
  • Bittencourt
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Spotify me cobra pero no me registra el pago para premium

Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para premium el dia de hoy 11/06/2019 me cancelo mi premiu...

  • Newbie
  • Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para pr...
  • Brunelicia
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Pago
  • 345 Views
  • 1 replies
  • 0 likes

Cambio de premium individual a familiar

Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar?

  • Newbie
  • Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar...
  • Brunelicia
  • Community Legend
  • 1309 Views
  • 1 replies
  • 0 likes
  • Familiar
  • 1309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium

PlanPremiumCountryUAEDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueI subscribed for 3 months last week to try the spotify premium version and today I have encountered an issue where it is not allowing me to download playlist. A...

  • Casual Listener
  • Plan Premium Country UAE Device Samsung Galaxy S10+ Operating System Android    My Question or Issue I subscribed for 3 months last week to try the spotify premium  version a...
  • Rihan_
  • Casual Listener
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Payment

My Question or IssueI have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they couldn’t take the payment

  • Casual Listener
  • My Question or Issue I have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they coul...
  • Tasmin2
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Solved!! What is the final price?

In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three monthsPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Casual Listener
  • In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three months Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...
  • OneByBoo
  • Roadie
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Solved!! Geographical Limitations

PlanPremium CountryUS, but living in South Africa My Question or Issue Good Day I have been a Spotify sunscriber for a number of years. I was living in the US at the time I joined and I have a US based account for payments. I have since moved to Sout...

  • Casual Listener
  • Plan Premium   Country US, but living in South Africa   My Question or Issue   Good Day   I have been a Spotify sunscriber for a number of years. I was living in the US ...
  • OneByBoo
  • Roadie
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Superuser Contribution get debitted for two account, have one only

I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in.Any ideas what i can do?

  • Newbie
  • I  do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in. Any ideas what i can do?
  • Daisy
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes