Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I am trying to switch to different visa card but when i press change payment details its said that my payment method and country dont match, then i tried to change my country from UK to Cyprus and it doesnt let me do it either.How can I chane my coun...
He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y me informo que me va a cobrar $8.99 el 27 de este mi...
Plan Premium Country America Device IPhone 8, Operating System iOS 10 My Question or Issue {snip - screenshot removed by moderator for security reasons}
PlanPremiumCountrySwitzerland DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI live in Switzerland but I had my Swedish account up until a year ago or so. I’ve loved Spotify since 2007 but now not so much...when I have a Swiss account. I ju...
holatengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota)el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la de mi familia. Cómo puedo arreglar esto
Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. PlanFree/PremiumCountryColombia
Invites are coming up with a random name, that was never part of family. How on eart did they change this and i cant as the account owner! Need support and this entire site leads to nowhere. Where is support form and chat? Also cant add my own family...
PlanPremiumCountryBelgium DeviceSamsung Galaxy S6 Operating SystemWindows 10 My Question or IssueHi Last year I purchased the yearly subscription for Spotify Premium, now I would like to cancel this and start a family plan with my brother and sister ...
ho un account free androidAsus zenfone 2scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui.come faccio a sapere perché mi hanno addebitato questi euro 9,99? come faccio a sapere se c'è un account (che io non...
PlanFamily PremiumCountryMéxicoDeviceMacbook Pro late 2016 My Question or Issue Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraron $99 y quiero que me los reembolsen porque mi cuenta está al corriente, no debo nada y...
Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99eurohow ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had actually nothing on my bankaccount, on my page of spo...
My Question or Issue I am supposed to be on Spotify Free however I am still getting charged £9.99
Hey,I have Premium Students - on the 29. September 2018 I was charged 4,99€.But today (09.10.) another 9,99€ are charged!?My account is Student until 2019... Please I need some help
My Question or Issue I subscribed to premium while having still premium on my account with 1 day left but whenever i set my account to offline it still says you have "23 hours left in your account" so why does it still say that?
Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo (è anche per questo che mi è sfuggita la scadenza)....
I purchased a premium account, while I was in Chile (my hometown). When I moved into the UK this year, by April my premium account stopped working (4 months after I moved). I read it is because you cannot pay an account with an international card, wh...
why is it so impossible to link an existing hulu account to get spotify premium with hulu?!?
PlanFreeCountry Turkey DeviceMacbook AirOperating SystemMacOS My Question or Issue It said that I've already taken up an offer/discount before when I enter the information about my card and didn't accept. But. the cost was taken from my card (0.99 TL...
PlanPremium (Student)CountryGermany My Question or IssueHello, I've been using Spotify Premium for a few months and now Spotify suddenly stopped accepting my credit card and cancelled my subscription. There has never been an issue before with my card...
PlanPremiumCountry englandDeviceiPhone 7+Operating SystemiOS 12My Question or Issue I have been using spotify student discount with unidays for a very long time now and i’ve just been charged 9.99 (full payment) for this month’s subscription when i’v...
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