Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195278 Views
123 replies
12 likes
- 195278 Views
- 123 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22185 Views
28 replies
4 likes
- 22185 Views
- 28 replies
- 4 likes
legit email or scam?
I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the transaction, according to your bank statement.The first six and last four digits of your...
I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the tran...
Community Legend
2946 Views
4 replies
0 likes
- 2946 Views
- 4 replies
- 0 likes
Premium Duo
My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they already have just minus the fee? both of us have a...
My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they...
Community Legend
653 Views
5 replies
0 likes
- 653 Views
- 5 replies
- 0 likes
Payment failed email
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...
Spotify Star
1563 Views
2 replies
0 likes
- 1563 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution yearly subscription like Apple's?
PlanPremiumCountryNetherlandsDeviceiPhone X, iPad Pro 2019, Macbook My Question or IssueDoes Spotify offer something similar to Apple's yearly subscription at the amount of € 99 in stead of € 9,99 a month?
Plan Premium Country Netherlands Device iPhone X, iPad Pro 2019, Macbook My Question or Issue Does Spotify offer something similar to Apple's yearly subscription at the amount of € 99 ...
Casual Listener
677 Views
2 replies
0 likes
discount
Subscription
yearly
- 677 Views
- 2 replies
- 0 likes
Refund
I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.
I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.
Community Legend
357 Views
1 replies
0 likes
- 357 Views
- 1 replies
- 0 likes
Superuser Contribution Rebeca
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido??
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela indiv...
Spotify Legend
333 Views
1 replies
1 likes
- 333 Views
- 1 replies
- 1 likes
Money not refunded
Plan Family PremiumCountryUsaDevice(Andriod) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI chatted with someone on Spotify support team over half an hour ago about an accidental charge to my account they said they refu...
Plan Family Premium Country Usa Device (Andriod) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I chatted with someone on Spotify supp...
Spotify Star
453 Views
1 replies
0 likes
- 453 Views
- 1 replies
- 0 likes
Switch from Premium to Premium Family
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I paid 155.40 Swiss Francs which of course I don't want to los...
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I ...
Spotify Star
316 Views
1 replies
1 likes
- 316 Views
- 1 replies
- 1 likes
Samsung trial
PlanFreeCountryUSDeviceSamsung Galaxy S10 Operating SystemAndroid 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen and the 6 month Samsung trial won't work for me. Has the opportunity ended? I am c...
Plan Free Country US Device Samsung Galaxy S10 Operating System Android 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen an...
Spotify Star
730 Views
3 replies
1 likes
- 730 Views
- 3 replies
- 1 likes
Duo
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
Casual Listener
403 Views
2 replies
0 likes
- 403 Views
- 2 replies
- 0 likes
Superuser Contribution I can't do the payment of premium
PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...
Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10) My Question or Issue I have already tried to pay the premium with 4 differ...
Spotify Legend
382 Views
2 replies
0 likes
- 382 Views
- 2 replies
- 0 likes
Superuser Contribution Problem Cancelling Premium Subscription
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
Spotify Legend
408 Views
1 replies
0 likes
- 408 Views
- 1 replies
- 0 likes
Superuser Contribution Cannot switch from Premium to Premium Duo
PlanPremium individual (current)CountryThailand DeviceSamsungOperating SystemAndroid My Question or IssueCannot switch from Premium to Premium Duo I get error below when trying to change plan from Premium individual to Premium duo.I do have stored pa...
Plan Premium individual (current) Country Thailand Device Samsung Operating System Android My Question or Issue Cannot switch from Premium to Premium Duo  ...
Moderator
769 Views
4 replies
0 likes
- 769 Views
- 4 replies
- 0 likes
Superuser Contribution Not giving me payment options aside from Paypal
PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...
Plan Premium Country UK Device Have tried on Samsung phone & on Mac Operating System OS X El Capitan My Question or Issue I am trying to update the payment de...
Spotify Legend
403 Views
1 replies
1 likes
- 403 Views
- 1 replies
- 1 likes
Superuser Contribution Payment is done but can't use premium
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service ...
Moderator
538 Views
3 replies
0 likes
- 538 Views
- 3 replies
- 0 likes
Subscription
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
392 Views
1 replies
0 likes
- 392 Views
- 1 replies
- 0 likes
Subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used a gift card yesterday and I’m still on the free version of Spotify, my gift card succe...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
Spotify Star
524 Views
4 replies
0 likes
- 524 Views
- 4 replies
- 0 likes
Superuser Contribution Credit card problem
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In two days, I'll have to pay the first month of my subscrip...
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In...
Casual Listener
509 Views
2 replies
0 likes
- 509 Views
- 2 replies
- 0 likes
checkout page error
PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...
Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10 My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...
Composer
937 Views
1 replies
0 likes
- 937 Views
- 1 replies
- 0 likes
Superuser Contribution Suddenly switched to free account
PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...
Plan Free/Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Casual Listener
463 Views
2 replies
0 likes
- 463 Views
- 2 replies
- 0 likes