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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11023 Views
  • 24 replies
  • 2 likes
  • 11023 Views
  • 24 replies
  • 2 likes

I can't cancel Prime because it shows up as Free

Hello Community, For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the app. After visiting the website I discovered that my Premiu...

  • Visitor
  • Hello Community,  For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the a...
  • 引きこもり
  • Roadie
  • 501 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo

PlanPremium duoCountryCanada Deviceiphone xroperating System(iOS 13.3.1) My Question or Issue I just joined Premium Duo. The invite link worked for my bf. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supp...

  • Casual Listener
  •   Plan Premium duo Country Canada  Device iphone xr operating System (iOS 13.3.1)   My Question or Issue   I just joined Premium Duo. The invite link worked for my bf....
  • charlotte2121
  • Casual Listener
  • 2490 Views
  • 2 replies
  • 0 likes
  • Account
    Mobile
    Premium
  • 2490 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unwanted change to HeadSpace and Premium

HeadSpace and PremiumPremiumUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why did my subscription change and I get chaged more for HeadSpace that I never asked ...

  • Newbie
  • HeadSpace and Premium Premium UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Peter
  • Spotify Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant get the student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi Spotify I am having trouble getting Spotify premium for students. I have verified that I a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi&nbsp...
  • Petya
  • Community Legend
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu and Showtime with Student Premium not allowing activation

PlanStudent PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 11, OS X El Capitan) My Question or IssueI have had a Spotify Premium for Students for the last 3.5 years. A week or so ago I was randomly force logged out of my ...

  • Visitor
  • Plan Student Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 11, OS X El Capitan)    My Question or Issue I have had a Spotify Premium for S...
  • Peter
  • Spotify Legend
  • 908 Views
  • 1 replies
  • 0 likes
  • Activation
    Hulu Activation
    spotify for students
    Spotify Premium
    Spotify Premium Student
    Subscription
  • 908 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get a refund for this?

My Question or IssueI was previously subscribed to Premium for Family for about a year but my credit card expired recently so the latest billing failed. However, when I clicked on the link in my email to update my payment details, it brought me to th...

  • Visitor
  • My Question or Issue I was previously subscribed to Premium for Family for about a year but my credit card expired recently so the latest billing failed.   However, when I clicked on the link...
  • Xenia
  • Moderator
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change plan

CountryCanada,Québec My Question or IssueHi, i got the yearly plan. So i allready paid for a year you know. And i was wondering if i want to change to Duo plan are they going to charge me only the difference? I dont want to pay twice a plan

  • Visitor
  •   Country Canada,Québec    My Question or Issue Hi, i got the yearly plan. So i allready paid for a year you know. And i was wondering if i want to change to Duo plan are they goi...
  • Petya
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution South Africa: Family Plan

Is the Family plan available in South Africa yet? None of the links seem to be working. 404 errors on all of them.If not, then I will have to move my account to a service that offers it.

  • Visitor
  • Is the Family plan available in South Africa yet? None of the links seem to be working. 404 errors on all of them. If not, then I will have to move my account to a service that offers it.
  • Ivan
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paiement refusé

Bonjour, Depuis plusieurs jours, mon prélèvement mensuel ne passe pas. J'ai beau renseigner mes coordonnées bancaires, cela ne marche toujours pas alors que ma carte est bien active et mon compte est solvable...

  • Visitor
  • Bonjour,    Depuis plusieurs jours, mon prélèvement mensuel ne passe pas. J'ai beau renseigner mes coordonnées bancaires, cela ne marche toujours pas alors que ma carte est bien active et...
  • Ivan
  • Spotify Legend
  • 1367 Views
  • 1 replies
  • 0 likes
  • 1367 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed to prepaid premium but my account still not updated.

PlanFree to be upgraded to prepaid premiumCountryIndiaDeviceOnePlus 7Operating SystemAndroid My Question or Issue I paid for 6 months prepaid but account has not been updated

  • Visitor
  •   Plan Free to be upgraded to prepaid premium Country India Device OnePlus 7 Operating System Android   My Question or Issue   I paid for 6 months prepaid but account has n...
  • Ivan
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 1 likes
  • Prepaid premium
  • 445 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change country with account that has been subscribed?

my account has been subscribed one year ( I bought the gift ), And now I move to Singapore to work, Can I change to country to singapore?

  • Newbie
  • my account has been subscribed one year ( I bought the gift ), And now I move to Singapore to work, Can I change to country to singapore?
  • Mario
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ik kan mijn cadeaubon niet verzilveren

PlanPremiumCountryBelgiëDevicePCOperating SystemWindows 10 My Question or IssueIk kan mijn cadeaubon niet verzilveren. Deze is volgens het kassaticket geactiveerd. Ik heb zowel de code op het kassaticket als op de bon getest, andere webbrowsers getes...

  • Visitor
  •   Plan Premium Country België Device PC Operating System Windows 10   My Question or Issue Ik kan mijn cadeaubon niet verzilveren. Deze is volgens het kassaticket geactiveerd. Ik...
  • Ivan
  • Spotify Legend
  • 2547 Views
  • 1 replies
  • 0 likes
  • 2547 Views
  • 1 replies
  • 0 likes

account problemen

Ik kreeg een melding dat mijn broer zijn spotify premium- family had stopgezet en kreeg dus de melding om premium te nemen. Nu wist ik helemaal niet dat ik gekoppeld was aan zijn account want ik betaal al maanden (jaren) 9.99 euro ...??? Ik wil graag...

  • Newbie
  • Ik kreeg een melding dat mijn broer zijn spotify premium- family had stopgezet en kreeg dus de melding om premium te nemen.  Nu wist ik helemaal niet dat ik gekoppeld was aan zijn account want ...
  • Luan
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Falha de pagamento no débito

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.PlanoPremiumPaísBrasilDispositivo(Samsung Galaxy S7 Hedge, Notebook Dell)Sistema operacional( Android, Windows 10) Minha pergunt...

  • Visitor
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar. Plano Premium País Brasil Dispositivo (Samsung Galaxy S7 Hedge, Notebo...
  • Luan
  • Spotify Star
  • 739 Views
  • 5 replies
  • 1 likes
  • 739 Views
  • 5 replies
  • 1 likes

Solved!! Paid twice for student subscription but still on free version

PlanStudent PremiumCountryIndiaDevice(iPhone XR)Operating System(iOS 13) My Question or IssueI just paid twice for the student subscription. Amount has been deducted from my bank account and still i haven’t got the premium account for the same.

  • Visitor
  •   Plan Student Premium Country India Device (iPhone XR) Operating System (iOS 13)   My Question or Issue I just paid twice for the student subscription. Amount has been deducted ...
  • Emilia_8
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Going to upgrade to family premium, will existing users lose playlists?

PlanFree TO PremiumCountry My Question or IssueHello, So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her login details (email address/password). I would like to buy the family premium...

  • Casual Listener
  • Plan Free TO Premium Country   My Question or Issue Hello,   So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her log...
  • Bikerchris
  • Casual Listener
  • 1052 Views
  • 4 replies
  • 0 likes
  • 1052 Views
  • 4 replies
  • 0 likes

Payment for student discount successfully deducted from my card but my account is still not premium

PlanStudent PremiumCountryIndiaDeviceiMacOperating SystemmacOs 10.15.3 My Question or Issue: I applied for student account on Spotify. I was verified successfully. When I was on payment page, I entered my card detail and clicked on pay. I also entere...

  • Casual Listener
  • Plan Student Premium Country India Device iMac Operating System macOs 10.15.3   My Question or Issue:   I applied for student account on Spotify. I was verified successfully. Whe...
  • Emilia_8
  • Community Legend
  • 662 Views
  • 5 replies
  • 0 likes
  • 662 Views
  • 5 replies
  • 0 likes

Superuser Contribution Getting Charged after cancelling the Free Trial

Hi Spotify. I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but I am surprised one day I check my bank account history and saw that I am st...

  • Visitor
  • Hi Spotify.   I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but I am ...
  • Mario
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo My Question or Issue While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the...

  • Visitor
  • Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo   My Question or Issue While buying one year standard (not a student) access using UPI I got ...
  • Xenia
  • Moderator
  • 19167 Views
  • 14 replies
  • 18 likes
  • Payment failure
    refund now
    Subscription
    UPI
  • 19167 Views
  • 14 replies
  • 18 likes

Superuser Contribution My gift card contained no redeem numbers. What do I do? Thanks.

Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong. After the gray paper was completely off, I saw no numbers to redeem the card. I scratched the car...

  • Regular
  • Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong.    After the gray paper was comple...
  • tidegirl70
  • Regular
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes