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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15787 Views
  • 27 replies
  • 3 likes
  • 15787 Views
  • 27 replies
  • 3 likes

Superuser Contribution We've received a chargeback relating to your Spotify account...

Hi there, I've received the following email from you which says that there was a problem with my subscription: "We recently received a chargeback from your payment provider, relating to a payment for your Spotify account.The funds have automatically ...

  • Newbie
  • Hi there, I've received the following email from you which says that there was a problem with my subscription:   "We recently received a chargeback from your payment provider, relating to...
  • Xenia
  • Moderator
  • 813 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 813 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution student into family premium will he lose his songs?

Hi. middle aged mum here trying to keep the family happy and need advice.I live in Uk. i don’t currently have a plan but my son does who lives here. He has the single plan. However he is a student, but in between college and uni this September. He do...

  • Casual Listener
  • Hi.  middle aged mum here trying to keep the family happy and need advice. I live in Uk.  i don’t currently have a plan but my son does who lives here. He has the single plan. However he...
  • Mario
  • Spotify Legend
  • 530 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 530 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cannot switch from Premium to Premium Family

PlanPremiumCountrySouth Africa My Question or IssueWhen I try to select Spotify Premium Family. The page refreshed and just stay on the same page and from what I can tell didn't switch plans. I tried this on my phone and my laptop. Kind Regards

  • Visitor
  • Plan Premium Country South Africa   My Question or Issue When I try to select Spotify Premium Family. The page refreshed and just stay on the same page and from what I can tell didn't...
  • Ivan
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by Mobile not working

I'm trying to renew my subscription through mobile payment, but when after entering my mobile number and pressing continue this message appears, "Oops, something went wrong. Please try again or contact our support team."

  • Newbie
  • I'm trying to renew my subscription through mobile payment, but when after entering my mobile number and pressing continue this message appears, "Oops, something went wrong. Please try again or conta...
  • Xenia
  • Moderator
  • 2532 Views
  • 3 replies
  • 0 likes
  • 2532 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu with Student Premium Won't Work

I have student premium and I activated Hulu on my Spotify account, but whenever I go to Hulu, it's telling me I still have to pay for Hulu even though the accounts are linked. Anyone know how to fix?

  • Visitor
  • I have student premium and I activated Hulu on my Spotify account, but whenever I go to Hulu, it's telling me I still have to pay for Hulu even though the accounts are linked. Anyone know how to fix?...
  • Elena
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account -149 Monthly Subscription

PlanFree/PremiumCountryPhilippinesDeviceOppo A9 2020Operating SystemAndroid 9 COLOR OS 6 My Question or IssueWhy the Spotify deducted me again? I already paid last Friday (06/12/2020) for my subscription and right now (06/16/2020) Spotify deducted me...

  • Regular
  • Plan Free/Premium Country Philippines Device Oppo A9 2020 Operating System Android 9 COLOR OS 6   My Question or Issue Why the Spotify deducted me again? I already paid last Friday (06...
  • Xenia
  • Moderator
  • 4428 Views
  • 6 replies
  • 0 likes
  • 4428 Views
  • 6 replies
  • 0 likes

Premium subscription renewals in an active subscription

PlanPremiumCountryIndia DeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueI am an active premium subscriber until the end of the year. However, I see Spotify has reduced the premium yearly plan's pricing to Rs. 699 in India. I want to a...

  • Casual Listener
  • Plan Premium Country India   Device Google Pixel 3 Operating System Android   My Question or Issue I am an active premium subscriber until the end of the year. However, I see Spo...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • renewal
  • 344 Views
  • 1 replies
  • 0 likes

I paid my bill. Still saying I haven't

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Playing podcasts in work training

I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and having a discussion. I cannot find anything in the usage...

  • Visitor
  • I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and havin...
  • Luan
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay using MCO credit card

I tried to upgrade to Spotify premium and using my new MCO Visa card for payment. However I am getting error message “Something went wrong. Try agin, or get help”. I tried many times using iPhone and iMac to make payment. All failed. Please advice ho...

  • Regular
  • I tried to upgrade to Spotify premium and using my new MCO Visa card for payment.   However I am getting error message “Something went wrong.  Try agin, or get help”.    I tr...
  • simbob
  • Casual Listener
  • 7974 Views
  • 16 replies
  • 5 likes
  • Account
    Other
    Subscription
  • 7974 Views
  • 16 replies
  • 5 likes

Superuser Contribution No puedo acceder a la oferta premium 3 meses por 9,99 EUR

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCancelé mi suscripción el mes de febrero y quiero activar la oferta de 3 meses por 9,99 pero ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Cancelé...
  • Elena
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription

PlanFamily PremiumCountrySouth AfricaDevice(Windows, Samsung Devices)Operating System(Windows 10) My Question or IssueGood Day,I'm trying to upgrade to the family plan, but the plan only provides one payment method which is with Vodacom. Would it be ...

  • Casual Listener
  • Plan Family Premium Country South Africa Device (Windows, Samsung Devices) Operating System (Windows 10)   My Question or Issue Good Day, I'm trying to upgrade to the family plan, but...
  • Ivan
  • Spotify Legend
  • 503 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 503 Views
  • 3 replies
  • 0 likes

Hulu. It's in my plan, why can't I activate it?

Plan: Spotify Premium with HuluCountry: USAPlatform: PC and AndroidOS: Windows 10 I have spotify premium with hulu but I never did anything but use spotify. Now I want to activate hulu. I tried all the instructional posts I could try, but it always e...

  • Music Fan
  • Plan: Spotify Premium with Hulu Country: USA Platform: PC and Android OS: Windows 10   I have spotify premium with hulu but I never did anything but use spotify.  Now I want to activat...
  • fitz-rob
  • Visitor
  • 2594 Views
  • 13 replies
  • 0 likes
  • Hulu
  • 2594 Views
  • 13 replies
  • 0 likes

Solved!! spotify premium free trial abroad??

hello so i recently started a free trial for spotify premium (3 months) and i’m supposed to leave the country for a month later this summer. i was wondering if i’ll still be able to listen abroad for more than 14 days even though i only have the free...

  • Visitor
  • hello so i recently started a free trial for spotify premium (3 months) and i’m supposed to leave the country for a month later this summer. i was wondering if i’ll still be able to listen abroad for...
  • Billy-J
  • Spotify Star
  • 1238 Views
  • 1 replies
  • 0 likes
  • 1238 Views
  • 1 replies
  • 0 likes

Oops something went wrong please try again

PlanFreeCountryIndiaDeviceSamsung J6Operating SystemAndroid Oreo My Question or IssueI am trying to start the 3month trial for spotify premium but every time I enter my payment details and click submit it shows oops something went wrong please try ag...

  • Newbie
  •   Plan Free Country India Device Samsung J6 Operating System Android Oreo   My Question or Issue I am trying to start the 3month trial for spotify premium but every time I enter ...
  • osornios
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Premium to family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue I just paid for my premium subscription today. I want to upgrade to the family plan. Do I ha...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or issue  I...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Premium and adblockers

Hi all, I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premium accounts are excluded from this. If I search other websites...

  • Casual Listener
  • Hi all,   I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premi...
  • user-removed
  • Not applicable
  • 12221 Views
  • 9 replies
  • 1 likes
  • 12221 Views
  • 9 replies
  • 1 likes

Not being able to subscribe to Spotify Premium 3 months for INR 119 offer in India

PlanFree/Premium - FreeCountry- India Device - Macbook Pro 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - MacOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNot being able to subscribe to the offer for Premium...

  • Visitor
  • Plan Free/Premium - Free Country- India   Device - Macbook Pro 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - MacOS (iOS 10, Android Oreo, Windows 10,etc...
  • rhrahulhaldar
  • Composer
  • 432 Views
  • 1 replies
  • 1 likes
  • 432 Views
  • 1 replies
  • 1 likes

Superuser Contribution Charged pr. month confusing

PlanPremiumCountryDenmark DeviceIphone and PCOperating SystemIS and Windows My Question or Issue Why have i being payd 129kr when spotify webside says 99kr?

  • Visitor
  • Plan Premium Country Denmark   Device Iphone and PC Operating System IS and Windows   My Question or Issue   Why have i being payd 129kr when spotify webside says 99kr? &n...
  • Elena
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notifications about getting Premium, but I already have Premium Family

PlanPremium FamilyCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9 My Question or IssueI have a Spotify Premium Family account, but I keep getting annoying push notifications on my phone about trying Spotify Premium for only 9.99/3m. I have a...

  • Visitor
  • Plan Premium Family Country Netherlands Device Nokia 8 Operating System Android 9   My Question or Issue I have a Spotify Premium Family account, but I keep getting annoying push notif...
  • Elena
  • Moderator
  • 676 Views
  • 1 replies
  • 0 likes
  • 676 Views
  • 1 replies
  • 0 likes