Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1449 Views
  • 19 replies
  • 1 likes
  • 1449 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47390 Views
  • 20 replies
  • 3 likes
  • 47390 Views
  • 20 replies
  • 3 likes

No premium but still paying.

PlanPremiumCountryIsraelDeviceAllOperating SystemAll My Question or IssueFor a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee (last payment yesterday), I have no other accounts and I have tried reloggin...

  • Newbie
  • Plan Premium Country Israel Device All Operating System All   My Question or Issue For a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee ...
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Unable to redeem 1 Month Spotify Subscription

PlanFree/PremiumCountryJohor, Malaysia DeviceMeizu M6Operating SystemWindows 10 Pro, Android 7 My Question or IssueI have a problem here. Recently i bought 1 month of Spotify Subscription Card from 7Eleven in my area. When i tried to enter the code a...

  • Newbie
  • Plan Free/Premium Country Johor, Malaysia   Device Meizu M6 Operating System Windows 10 Pro, Android 7   My Question or Issue I have a problem here. Recently i bought 1 month of ...
  • Brunelicia
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

[Brazil] payment rejected several times

PlanTrying to subscribe for premium with the offer 3 months for R$ 1,99CountryBrazilDeviceSamsung Galaxy A5Operating SystemAndroid 8 My Question or IssueI want to subscribe premium with the offer of 3 months for R$ 1,99, but my payment is always reje...

  • Casual Listener
  •   Plan Trying to subscribe for premium with the offer 3 months for R$ 1,99 Country Brazil Device Samsung Galaxy A5 Operating System Android 8   My Question or Issue I want to sub...
  • Bittencourt
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Spotify me cobra pero no me registra el pago para premium

Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para premium el dia de hoy 11/06/2019 me cancelo mi premiu...

  • Newbie
  • Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para pr...
  • Brunelicia
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Pago
  • 345 Views
  • 1 replies
  • 0 likes

Cambio de premium individual a familiar

Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar?

  • Newbie
  • Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar...
  • Brunelicia
  • Community Legend
  • 1310 Views
  • 1 replies
  • 0 likes
  • Familiar
  • 1310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium

PlanPremiumCountryUAEDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueI subscribed for 3 months last week to try the spotify premium version and today I have encountered an issue where it is not allowing me to download playlist. A...

  • Casual Listener
  • Plan Premium Country UAE Device Samsung Galaxy S10+ Operating System Android    My Question or Issue I subscribed for 3 months last week to try the spotify premium  version a...
  • Rihan_
  • Casual Listener
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Payment

My Question or IssueI have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they couldn’t take the payment

  • Casual Listener
  • My Question or Issue I have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they coul...
  • Tasmin2
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Solved!! What is the final price?

In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three monthsPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Casual Listener
  • In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three months Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...
  • OneByBoo
  • Roadie
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Solved!! Geographical Limitations

PlanPremium CountryUS, but living in South Africa My Question or Issue Good Day I have been a Spotify sunscriber for a number of years. I was living in the US at the time I joined and I have a US based account for payments. I have since moved to Sout...

  • Casual Listener
  • Plan Premium   Country US, but living in South Africa   My Question or Issue   Good Day   I have been a Spotify sunscriber for a number of years. I was living in the US ...
  • OneByBoo
  • Roadie
  • 576 Views
  • 3 replies
  • 0 likes
  • 576 Views
  • 3 replies
  • 0 likes

Superuser Contribution get debitted for two account, have one only

I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in.Any ideas what i can do?

  • Newbie
  • I  do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in. Any ideas what i can do?
  • Daisy
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?

  • Newbie
  • So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?
  • Daisy
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong name on invite

PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 10 My Question or IssueIve just set up a new premium family account, but when i sent out a new invite it has the name of my ex partner on them???? she doesnt even have the new premium detai...

  • Casual Listener
  • Plan Family Premium Country UK Device iPhone 7 Operating System iOS 10   My Question or Issue Ive just set up a new premium family account, but when i sent out a new invite it has the ...
  • scottywba
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charged subscription fees

I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on the receipts on my Spotify account. I'm wondering ...

  • Newbie
  • I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on...
  • Daisy
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium at full price but am a student

I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account.

  • Newbie
  • I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account. 
  • Daisy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Code scratched

I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?

  • Newbie
  • I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?
  • Daisy
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription

Hello, I paid for Spotify premium for students.Money was subtracted from my bank card but I have not received the premium.System wanted me to prove that Im a student. I proved it successfully but the link is not available to end the purchase.Please h...

  • Casual Listener
  • Hello,   I paid for Spotify premium for students. Money was subtracted from my bank card but I have not received the premium. System wanted me to prove that Im a student. I proved it success...
  • Daisy
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution collecting money without my knowledge

I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)

  • Regular
  • I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)
  • Daisy
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I pay 99 pence for a free trial and immediately cancel will I still get the three months?

I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, please?

  • Newbie
  • I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, pl...
  • Daisy
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes