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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195278 Views

123 replies

12 likes

  • 195278 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22185 Views

28 replies

4 likes

  • 22185 Views
  • 28 replies
  • 4 likes

legit email or scam?

I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the transaction, according to your bank statement.The first six and last four digits of your...

Casual Listener

  I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce.   They are asking for:    The exact date and time of the tran...

Emilia_8

Community Legend

2946 Views

4 replies

0 likes

  • 2946 Views
  • 4 replies
  • 0 likes

Premium Duo

My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they already have just minus the fee? both of us have a...

Visitor

My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they...

Emilia_8

Community Legend

653 Views

5 replies

0 likes

  • 653 Views
  • 5 replies
  • 0 likes

Payment failed email

I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...

Visitor

I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...

Billy-J

Spotify Star

1563 Views

2 replies

0 likes

  • 1563 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution yearly subscription like Apple's?

PlanPremiumCountryNetherlandsDeviceiPhone X, iPad Pro 2019, Macbook My Question or IssueDoes Spotify offer something similar to Apple's yearly subscription at the amount of € 99 in stead of € 9,99 a month?

Casual Listener

Plan Premium Country Netherlands Device iPhone X, iPad Pro 2019, Macbook   My Question or Issue Does Spotify offer something similar to Apple's yearly subscription at the amount of € 99 ...

hje

Casual Listener

677 Views

2 replies

0 likes

discount
Subscription
yearly
  • 677 Views
  • 2 replies
  • 0 likes

Refund

I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.

Visitor

I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.  

Emilia_8

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rebeca

Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido??

Visitor

Bom dia.  Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela indiv...

Ver

Spotify Legend

333 Views

1 replies

1 likes

  • 333 Views
  • 1 replies
  • 1 likes

Money not refunded

Plan Family PremiumCountryUsaDevice(Andriod) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI chatted with someone on Spotify support team over half an hour ago about an accidental charge to my account they said they refu...

Visitor

Plan  Family Premium Country Usa Device (Andriod)  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I chatted with someone on Spotify supp...

Billy-J

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Switch from Premium to Premium Family

Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I paid 155.40 Swiss Francs which of course I don't want to los...

Newbie

Hi   Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I ...

Billy-J

Spotify Star

316 Views

1 replies

1 likes

  • 316 Views
  • 1 replies
  • 1 likes

Samsung trial

PlanFreeCountryUSDeviceSamsung Galaxy S10 Operating SystemAndroid 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen and the 6 month Samsung trial won't work for me. Has the opportunity ended? I am c...

Casual Listener

Plan Free Country US Device Samsung Galaxy S10  Operating System Android 10   I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen an...

Billy-J

Spotify Star

730 Views

3 replies

1 likes

  • 730 Views
  • 3 replies
  • 1 likes

Duo

Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?

Casual Listener

Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op? 

jevi3300

Casual Listener

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't do the payment of premium

PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...

Visitor

Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10)   My Question or Issue I have already tried to pay the premium with 4 differ...

Mihail

Spotify Legend

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem Cancelling Premium Subscription

Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...

Visitor

Hello!   I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...

Ver

Spotify Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot switch from Premium to Premium Duo

PlanPremium individual (current)CountryThailand DeviceSamsungOperating SystemAndroid My Question or IssueCannot switch from Premium to Premium Duo I get error below when trying to change plan from Premium individual to Premium duo.I do have stored pa...

Visitor

  Plan Premium individual (current) Country Thailand    Device Samsung Operating System Android   My Question or Issue Cannot switch from Premium to Premium Duo &nbsp...

Elena

Moderator

769 Views

4 replies

0 likes

  • 769 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not giving me payment options aside from Paypal

PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...

Visitor

Plan Premium Country UK   Device Have tried on Samsung phone & on Mac  Operating System OS X El Capitan    My Question or Issue I am trying to update the payment de...

Ivan

Spotify Legend

403 Views

1 replies

1 likes

  • 403 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment is done but can't use premium

Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service

Casual Listener

  Plan Premium Country India Device Samsung j5 Operating System Android   My Question or Issue I have paid for premium membership but I'm not able to get service ...

Xenia

Moderator

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

Subscription

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

Casual Listener

INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Billy-J

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used a gift card yesterday and I’m still on the free version of Spotify, my gift card succe...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...

Billy-J

Spotify Star

524 Views

4 replies

0 likes

  • 524 Views
  • 4 replies
  • 0 likes

Superuser Contribution Credit card problem

Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In two days, I'll have to pay the first month of my subscrip...

Casual Listener

Hi,  I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In...

Mo574

Casual Listener

509 Views

2 replies

0 likes

  • 509 Views
  • 2 replies
  • 0 likes

checkout page error

PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...

Visitor

Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10   My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...

Joel-M

Composer

937 Views

1 replies

0 likes

  • 937 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly switched to free account

PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...

Casual Listener

Plan Free/Premium Country Hong Kong   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

flamer1994

Casual Listener

463 Views

2 replies

0 likes

  • 463 Views
  • 2 replies
  • 0 likes