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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5200 Views
  • 23 replies
  • 2 likes
  • 5200 Views
  • 23 replies
  • 2 likes

Spotify and Hulu

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10,etc.) My Question or Issue...

  • Casual Listener
  • INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Subscription payment in vain?

I have been paying my subscrpition without interruprtion since 2018 and since a few weeks I am no longer able to benefit from the "premium" package as before. i have tried logging out of all devices, confirming the payments via paypal, all is in orde...

  • Casual Listener
  • I have been paying my subscrpition without interruprtion since 2018 and since a few weeks I am no longer able to benefit from the "premium" package as before. i have tried logging out of all devices,...
  • Billy-J
  • Spotify Star
  • 410 Views
  • 6 replies
  • 0 likes
  • 410 Views
  • 6 replies
  • 0 likes

Hulu

I have had spotify premium for sometime and have hulu along with it and magically it is no longer there. Why is that? Also why the heck do students get discounts but Veterans and Active Duty do not? What makes them so special?

  • Casual Listener
  • I have had spotify premium for sometime and have hulu along with it and magically it is no longer there. Why is that? Also why the heck do students get discounts but Veterans and Active Duty do not? ...
  • Billy-J
  • Spotify Star
  • 981 Views
  • 12 replies
  • 0 likes
  • 981 Views
  • 12 replies
  • 0 likes

Posso ouvir minhas musicas baixadas sem o premium?

Vou acabar ficando sem premium no spotify por que estou sem limite no cartão, as musicas que eu baixei continuo podendo ouvir offline?

  • Visitor
  • Vou acabar ficando sem premium no spotify por que estou sem limite no cartão, as musicas que eu baixei continuo podendo ouvir offline?
  • Brunelicia
  • Community Legend
  • 974 Views
  • 1 replies
  • 0 likes
  • 974 Views
  • 1 replies
  • 0 likes

Solved!! Fala no Pagamento do Débito Bradesco

Bom dia.Não estou conseguindo assinar o Premium. Toda vez que tento aparece que teve um problema ao realizar o pagamento.O método de pagamento escolhido foi o débito do Bradesco.Já tentei usar outros navegadores, colocar em guia anônima, chequei os d...

  • Casual Listener
  • Bom dia. Não estou conseguindo assinar o Premium. Toda vez que tento aparece que teve um problema ao realizar o pagamento. O método de pagamento escolhido foi o débito do Bradesco. Já tentei usar ...
  • Brunelicia
  • Community Legend
  • 583 Views
  • 5 replies
  • 0 likes
  • 583 Views
  • 5 replies
  • 0 likes

Premium desactivado

PremiumArgentina DeviceLg Q6 Hola, mi cuenta premium pasó a free de la noche a la mañana. Todos mis pagos están al día. No tengo varias cuentas, uso la misma desde hace años. Ya probé volver a iniciar sesión y no sirve

  • Visitor
  • Premium Argentina   Device Lg Q6   Hola, mi cuenta premium pasó a free de la noche a la mañana. Todos mis pagos están al día. No tengo varias cuentas, uso la misma desde hace años. Ya...
  • Brunelicia
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Requesting Refund

REFUNDNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry: Malaysia Device(iPhone 6)Operating System(iOS 11) My Question or IssueCan i request for refund because i f...

  • Visitor
  • REFUNDNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country: Malaysia   Device (iPhone 6) Operating S...
  • Brunelicia
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Double monthly paiement

PlanPremiumCountryCanada DeviceiPhone XOperating SystemiOS 10 My Question or IssueSince the day my premium account expirered, I tried to renew it and since that day it as been charging me twice monthly for one account. My two account numbers are P0C7...

  • Visitor
  • Plan Premium Country Canada  Device iPhone X Operating System iOS 10   My Question or Issue Since the day my premium account expirered, I tried to renew it and since that day it a...
  • Brunelicia
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Two accounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am charged for two accounts. I can only access one of them. Have can I find and disable the...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ch...
  • Brunelicia
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Double charged for Premium & Family since subscribed to Family

Plan Premium for Family CountryCzech Republic Device Lenovo P70 Operating System Android 5.1 My Question or Issue Hi Team, I have just discovered that since activating Premium for Family on April 14, I have been double charged twice (April, May), ie....

  • Music Fan
  • Plan Premium for Family Country Czech Republic Device Lenovo P70 Operating System Android 5.1   My Question or Issue Hi Team, I have just discovered that since activating Pr...
  • BrisaBri
  • Visitor
  • 1442 Views
  • 13 replies
  • 0 likes
  • 1442 Views
  • 13 replies
  • 0 likes

Hulu with Spotify Premium

PlanPremiumUSA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreate a new account, because someone had gained access to my account, and a device ...

  • Visitor
  •   Plan Premium USA   My Question or Issue  I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreat...
  • Rene01
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

charged 6 times for one month!!

When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my paypal account. please help! Thanks

  • Newbie
  • When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my...
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Unable to re-verify student status

PlanPremiumCountryUSA My Question or IssueI was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understand how I can reverify? When i try to through spotify it says it is unable to ...

  • Visitor
  • Plan Premium Country USA     My Question or Issue I was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understan...
  • Loxer
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Paid for subscription but not Getting premium!

HiI paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore.I even got screenshot after paying.I don't know what to do?Here is my receipt number :Receipt 1170842449042107-1-1i hope that somebody c...

  • Visitor
  • Hi I paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore. I even got screenshot after paying.I don't know what to do? Here is my rece...
  • Luan
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

URGE. Duda respecto a tarjeta de pago.

Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de edad, ya tengo mi propia cuenta pero sin dinero. Mi...

  • Newbie
  • Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de ...
  • Brunelicia
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Problemas actualizando mi metodo de pago

Actualmente tuve un problema con mi tarjeta de credito por la entidad bancaria y no pude renovar mi suscripcion, ya arreglaron ese inconveniente pero quisiera seguir con el mismo medio de pago pero me lo rechaza por que es el mismo, que puedo hacer?

  • Newbie
  • Actualmente tuve un problema con mi tarjeta de credito por la entidad bancaria y no pude renovar mi suscripcion, ya arreglaron ese inconveniente pero quisiera seguir con el mismo medio de pago pero m...
  • Brunelicia
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Premium without free trial

Hi, I would like to have a premium subscription, but can't activate it, because with the same card I already had a free trial in the past.There is no any possibility to start a payment, only with trial - but I can't have it, because I already had it....

  • Visitor
  • Hi,  I would like to have a premium subscription, but can't activate it, because with the same card I already had a free trial in the past. There is no any possibility to start a payment, only...
  • Brunelicia
  • Community Legend
  • 1013 Views
  • 1 replies
  • 0 likes
  • 1013 Views
  • 1 replies
  • 0 likes

Renewal for student subscription

PlanPremiumCountrySingaporeDeviceRedmi Note 5Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI actually was on student subscription and thought the subscription would auto last all the way until my student duration end which is in 2 years, u...

  • Visitor
  • Plan Premium Country Singapore Device Redmi Note 5 Operating System Android 8.1.0 (Oreo)   My Question or Issue I actually was on student subscription and thought the subscription woul...
  • Rene01
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Student
    Subscription
  • 452 Views
  • 1 replies
  • 0 likes

Payment Problem

Hi There Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through. I believe that my account may be locked out of starting the subscription again due to failed payments trying to go through. I...

  • Visitor
  • Hi There   Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through.   I believe that my account may be locked out of starting ...
  • imaginarychris
  • Gig Goer
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes