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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7986 Views
  • 23 replies
  • 2 likes
  • 7986 Views
  • 23 replies
  • 2 likes

There's no postpaid payment method

Hi New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load Plssss help me

  • Newbie
  • Hi 🙂 New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load    Plssss help me 
  • OneByBoo
  • Roadie
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

  • Regular
  • Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...
  • raulama1
  • Regular
  • 2078 Views
  • 12 replies
  • 0 likes
  • 3-months promotion
    Payment Problems
    Resuscribe
  • 2078 Views
  • 12 replies
  • 0 likes

Türkiye Ödeme Sorunu

Merhaba;Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?  

Ekran Alıntısı.JPG
  • Visitor
  • Merhaba; Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?    
  • OneByBoo
  • Roadie
  • 696 Views
  • 6 replies
  • 0 likes
  • 696 Views
  • 6 replies
  • 0 likes

Google home mini order canceled for no reason

Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they keep blaming each other. This is ridiculous and could...

Screenshot_20191026-091020_Gmail.jpg 20191026_091125.jpg 20191026_091100.jpg Screenshot_20191026-091027_Gmail.jpg
  • Visitor
  • Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they ke...
  • OneByBoo
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

  • Casual Listener
  • Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...
  • Billy-J
  • Spotify Star
  • 1783 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 1783 Views
  • 5 replies
  • 0 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Famil...
  • Billy-J
  • Spotify Star
  • 728 Views
  • 1 replies
  • 0 likes
  • Accounts
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 728 Views
  • 1 replies
  • 0 likes

Does Hulu Subscription get Canceled With Spotify Student Cancellation

Plan: StudentCountry: USA My Question or IssueI just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscription that is connected to it. I just want to make sure I won't be...

  • Visitor
  • Plan: Student Country: USA   My Question or Issue I just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscript...
  • Billy-J
  • Spotify Star
  • 2011 Views
  • 1 replies
  • 0 likes
  • Hulu
    Premium
    Student
    Subscription
  • 2011 Views
  • 1 replies
  • 0 likes

recargo sin servicio

Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el recargo a mi tarjeta. ¿Como puedo reclamar devolucion d...

  • Newbie
  • Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el reca...
  • osornios
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Country and payment method don't fit

Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment don't fit. Eventhough that wouldn't matter anymore once I ...

  • Newbie
  • Hello,  I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment ...
  • osornios
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Suscripcion anual a plan familiar

Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?

  • Newbie
  • Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si  al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?
  • osornios
  • Spotify Star
  • 1046 Views
  • 1 replies
  • 0 likes
  • 1046 Views
  • 1 replies
  • 0 likes

Tajeta de regalo

Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en perfecto estado, no he creado mas cuentas, ya reinst...

  • Newbie
  • Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en p...
  • osornios
  • Spotify Star
  • 1217 Views
  • 1 replies
  • 0 likes
  • 1217 Views
  • 1 replies
  • 0 likes

Reembolso o aclaracion

Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembolso, de lo contrario debere Cancelarla.

  • Newbie
  • Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembols...
  • osornios
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Suscripcion familiar, miembros lejos de casa.

Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de uno?Como el sistema "detecta" quien es o no familia, por la ip supon...

  • Newbie
  • Buenas tardes!   Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa".   Es posible usarlo para por ejemplo miembros de familia que esten lejos de...
  • osornios
  • Spotify Star
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

Account subscript problem

After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: Sportify Stockholm SE Payment RM14.90 monthly email: Prefer new login: Pas...

  • Newbie
  • After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly,  Card number: <remov...
  • osornios
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Linking spotify and huhlu trouble

I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged me another $4.99+. My mom was paying for hulu and it replaced her...

  • Newbie
  • I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged...
  • osornios
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Spotify Gift Card cannot redeem "Something went wrong"

PlanFreeCountryAustraliaDeviceiPhone 6SOperating SystemWindows 10 My Question or IssueRecently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others...

  • Casual Listener
  • Plan Free Country Australia Device iPhone 6S Operating System Windows 10   My Question or Issue Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it ...
  • OneByBoo
  • Roadie
  • 2680 Views
  • 5 replies
  • 0 likes
  • 2680 Views
  • 5 replies
  • 0 likes

Payment not accepted

PlanPremium FamilyCountryItalyDevicehuawei p30 - PCOperating System( Android, Windows 10) My Question or IssueGood EveningIt is 3 days since I no longer accept any type of payment (paypal or credit card), I have performed all the instructions of your...

  • Casual Listener
  • Plan Premium Family Country Italy Device huawei p30 - PC Operating System ( Android, Windows 10)   My Question or Issue Good Evening It is 3 days since I no longer accept any type of ...
  • Gege4
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

new premium user

Hello, PlanFamilyCountry Belgium DeviceAndroidOperating SystemAndroid My Question or IssueI susbcribe to a familiy acccount with 3 month for free.On the account page i see the first bill is 16/12/19.Where is my 3 months?

  • Casual Listener
  • Hello,  Plan Family Country Belgium   Device Android Operating System Android     My Question or Issue I susbcribe to a familiy acccount with 3 month for free. On the...
  • OneByBoo
  • Roadie
  • 463 Views
  • 5 replies
  • 0 likes
  • 463 Views
  • 5 replies
  • 0 likes

so i brought spotify premium one

can i delete my card info from the account or do i have to cancel how does it work

  • Visitor
  • can i delete my card info from the account or do i have to cancel how does it work
  • Brunelicia
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes