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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4159 Views
  • 23 replies
  • 2 likes
  • 4159 Views
  • 23 replies
  • 2 likes

Spotify Premium - Pay Through Only1Giftcard

PlanFree - Looking to upgrade to premiumCountryAUSTRALIADeviceWindows 10 - Google ChromeOperating System(iOS 10, Android Oreo, Windows 10, My Question or IssueI have a Only1Giftcard by Visa. It is a prepaid giftcard (practically a visa card with 4645...

  • Casual Listener
  • Plan Free - Looking to upgrade to premium Country AUSTRALIA Device Windows 10 - Google Chrome Operating System (iOS 10, Android Oreo, Windows 10,   My Question or Issue I have a&n...
  • Billy-J
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

I'm paying though the setting says Free

PlanFree/Premium Which do I have and how do I cancel???CountrySwedenDevice(Macbook Pro early 2015)Operating System(OS X Yosemite 10.10.5) My Question or IssueUnable to cancel my Premium subscriptionSince several months my Spotify account claims to be...

  • Visitor
  •   Plan Free/Premium Which do I have and how do I cancel??? Country Sweden Device (Macbook Pro early 2015) Operating System (OS X Yosemite 10.10.5)   My Question or Issue Unable t...
  • Billy-J
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

HELP! Phone app keeps telling me to upgrade to premium. I am on premium!!

I have a premium account and on my PC and phone, I do not get any adverts. GOOD. BUT My phone app keeps telling me to upgrade to premium! This is really annoying since I have a monthly payment already set up and working. See the image attached. I can...

  • Gig Goer
  • I have a premium account and on my PC and phone, I do not get any adverts. GOOD.    BUT   My phone app keeps telling me to upgrade to premium! This is really annoying since I have ...
  • fredphoesh
  • Gig Goer
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription via Globe Prepaid

I've been using Globe Prepaid load (SP129) for almost 2 years now as my mode of payment for Spotify premium. The transaction always goes smoothly. But tonight, this notice keeps on appearing whenever I try to subscribe. It keeps on saying that I shou...

  • Regular
  • I've been using Globe Prepaid load (SP129) for almost 2 years now as my mode of payment for Spotify premium. The transaction always goes smoothly. But tonight, this notice keeps on appearing whenever...
  • Nice00
  • Visitor
  • 3617 Views
  • 4 replies
  • 2 likes
  • 3617 Views
  • 4 replies
  • 2 likes

Getting charged twice

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue I just realized I am being charged on my Paypal account as well as my credit card. I need one of these payments discontinued, and wouldn't mind a refund of the duplicat...

  • Visitor
  •   Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue   I just realized I am being charged on my Paypal account as well as my credit ...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

I got in when the "spotify + Hulu" (non student) deal was offered, but now no Hulu >:|

PlanPremiumCountryUSDevicePC/Android PhoneOperating SystemWin 10/Android My Question or IssueTried to log into Hulu (verified in Spotify that it's linked), but says "Please Resubscribe"! -.-

  • Newbie
  •   Plan Premium Country US Device PC/Android Phone Operating System Win 10/Android   My Question or Issue Tried to log into Hulu (verified in Spotify that it's linked), but says "...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Hulu
  • 343 Views
  • 1 replies
  • 0 likes

Spotify - Family Plan

I am really disappointed in the service of Spotify. I started a community post over a year ago in 2018 raising the topic of providing a family plan in South Africa. I see many many other people have also started topics around this subject. However a ...

  • Casual Listener
  • I am really disappointed in the service of Spotify.   I started a community post over a year ago in 2018 raising the topic of providing a family plan in South Africa. I see many many other peo...
  • Luan
  • Spotify Star
  • 558 Views
  • 3 replies
  • 0 likes
  • 558 Views
  • 3 replies
  • 0 likes

NOT ELIGIBLE FOR SPOTIFY PREMIUM PROMO BUT STILL CHARGED?

How is it that spotify charged my credit card after sending a notice saying im not eligible for the promotion (3 months RM 2) yet charged my mastercard RM 4??? What is that? A fee to tell me im not eligiable??

  • Visitor
  • How is it that spotify charged my credit card after sending a notice saying im not eligible for the promotion (3 months RM 2) yet charged my mastercard RM 4??? What is that? A fee to tell me im not e...
  • Jose_M
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Me aparece error de mi tarjeta de Spotify nueva ¿que puedo hacer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Move to other country

Hi; Recently I moved to Indonesia for good while my spotify account is under Family Account in Singapore. And now I couldnt play my Spotify due to different country. Can you assist me, please? Thank you. BR.

  • Casual Listener
  • Hi;   Recently I moved to Indonesia for good while my spotify account is under Family Account in Singapore. And now I couldnt play my Spotify due to different country.   Can you assist ...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Will reporting Spotify as fraud with my bank allow me to unlink my Hulu account?

I have been unable to unlink my Hulu account from my Spotify student plan. I've contacted Hulu customer service and they direct me here. If I report my Spotify as fraud, as they have not been able to provide a solution, will it allow me to then upgra...

  • Visitor
  • I have been unable to unlink my Hulu account from my Spotify student plan. I've contacted Hulu customer service and they direct me here.    If I report my Spotify as fraud, as they have n...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Hulu activation

Hi, I'm sure this has been covered 100 times and I cannot find it, so apologies in advance. I'm a premium user (non-student) in the USA and I'm just trying to switch on the Hulu feature so that I can access that from my Apple TV. Is there an easy way...

  • Visitor
  • Hi, I'm sure this has been covered 100 times and I cannot find it, so apologies in advance.  I'm a premium user (non-student) in the USA and I'm just trying to switch on the Hulu feature so that...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Merging Accounts

PlanFamily PremiumCountryCanadaDeviceGalaxy S7 + VariousOperating SystemPC Windows My Question or IssueI currently pay for and use the family plan which I have invited the rest of my family to join. All haven't but I pay for it so they can. Prior to ...

  • Newbie
  • Plan Family Premium Country Canada Device Galaxy S7 + Various Operating System PC Windows   My Question or Issue I currently pay for and use the family plan which I have invited the re...
  • Bethany_Dawn
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Spotify premium not working properly aboard.

PlanPremiumCountryOriginally : Israel, Now : Netherlands, later : Prague and Budapest.DeviceSamsung Galaxy S10+Operating SystemAndroid 9I am from Israel and regulary pay for premium.I am on a vacation in Europe, correctly in the Netherlands, later I'...

  • Casual Listener
  • Plan Premium Country Originally : Israel, Now : Netherlands, later : Prague and Budapest. Device Samsung Galaxy S10+ Operating System Android 9 I am from Israel and regulary pay for premium. ...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Mistake made while changing subscription

Hi! I wanted to test if I could switch easily from Premium to Family and clicked a bit too quickly on SUBSCRIBE. I didn't want to do that, just to test. I've cancelled straight away but i can still see the deposit from my bank account. Could you plea...

  • Visitor
  • Hi! I wanted to test if I could switch easily from Premium to Family and clicked a bit too quickly on SUBSCRIBE. I didn't want to do that, just to test. I've cancelled straight away but i can still s...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Premium free month problems

My Question or IssueJust registered to Premium Free month -I was CHARGED and on top of it, I'm still marked as FREE user and I can't seem to be able to change it.Very frustrating!!! PlanFree/PremiumCountryCanadaDeviceSamsung S8

  • Visitor
  • My Question or Issue Just registered to Premium Free month - I was CHARGED and on top of it, I'm still marked as FREE user and I can't seem to be able to change it. Very frustrating!!!   Pl...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 6 replies
  • 0 likes
  • 347 Views
  • 6 replies
  • 0 likes

Cancelar después de renovar premium

Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes?Gracias.

  • Newbie
  • Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes? Gracias.
  • padepaulina
  • Visitor
  • 889 Views
  • 2 replies
  • 0 likes
  • 889 Views
  • 2 replies
  • 0 likes

How can i add a song from my lokal datas to my Songs Playlist?

I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''. I have added a song like the new one into this list already, i dont know how i did it.I can tap on the Hea...

  • Visitor
  • I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''.   I have added a song like the new one into this...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

I have always paid $14.99/mo, but suddenly upped to $15.89/mo. Is this a fee change? No alert?

Plan: FamilyFree/Premium: PremiumCountry: USA Device: N/A -- issue is related to my monthly fee.Operating System: N/A -- issue is related to my monthly fee. My Question or IssueI have always paid $14.99/mo, but suddenly upped to $15.89/mo the past tw...

  • Visitor
  • Plan: Family Free/Premium: Premium Country: USA   Device: N/A -- issue is related to my monthly fee. Operating System:  N/A -- issue is related to my monthly fee.   My Question ...
  • Billy-J
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Change of credit card

Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards

  • Visitor
  • Hi,   I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists?   Best regards
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes