Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129026 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57499 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232836 Views
144 replies
13 likes
My Question or IssueI have had premium for about 5 years now and it has worked well for me. Now I'm getting notified that I need to update my payment details arbitrarily and I find that there's no general premium anymore, only multiuser or student. I...
My Question or Issue I have had premium for about 5 years now and it has worked well for me. Now I'm getting notified that I need to update my payment details arbitrarily and I find that the...
Community Legend
680 Views
2 replies
0 likes
PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently cancelled my plan through Apple and want to subscribe with Spotify directly for Prem...
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recen...
Casual Listener
451 Views
2 replies
0 likes
Hi, I got a Premium account just 3 days ago (already paid) and then I was invited for my sister to join a Family account and I accepted it before cancel my premium one. What happened to my Premium then? because now I tried quitting from the family ac...
Hi, I got a Premium account just 3 days ago (already paid) and then I was invited for my sister to join a Family account and I accepted it before cancel my premium one. What happened to my Pre...
Spotify Star
386 Views
1 replies
0 likes
Device:Samsung galaxy note 10 plus Plan: 6 month spotify premium The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinstalling, and I tried logging out restarting my phone and logging back in no...
Device:Samsung galaxy note 10 plus Plan: 6 month spotify premium The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinsta...
Spotify Star
549 Views
1 replies
0 likes
i wanted to subscribe into the due offer. I was so in hurry that I used a wrong account ( old discontinued account)i was given 1 month free, however I immediately canceled the plan once I noticed my mistake since all my playlists are in a different a...
i wanted to subscribe into the due offer. I was so in hurry that I used a wrong account ( old discontinued account) i was given 1 month free, however I immediately canceled the plan once I ...
Roadie
618 Views
1 replies
0 likes
I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month.I did not find this option to change in the update f...
I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month. ...
Spotify Star
721 Views
1 replies
0 likes
I bought individual subscription (8 month lift) and now i want to upgrade to family or duo atleast without cancel my current subscription for nothing.can i get 4 month as family plan or 6 month as duo plan instead of 8 month as Individual or can i bu...
I bought individual subscription (8 month lift) and now i want to upgrade to family or duo atleast without cancel my current subscription for nothing. can i get 4 month as family...
Spotify Star
1617 Views
1 replies
0 likes
I wonder if me and my friend have separate accounts already and i wanted to have both accounts to change to duo is that possible?
I wonder if me and my friend have separate accounts already and i wanted to have both accounts to change to duo is that possible?
Casual Listener
686 Views
2 replies
0 likes
My friend and I previously shared my Spotify premium account, she has a playlist under my account and since I’ve purchased the Spotify duo, I made her previous playlist collaborative and public, but she is still unable to have her playlist under her ...
My friend and I previously shared my Spotify premium account, she has a playlist under my account and since I’ve purchased the Spotify duo, I made her previous playlist collaborative and public, but ...
Roadie
603 Views
3 replies
0 likes
Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.
Hi, I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and s...
Visitor
1343 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey there! Just wondering if you have a subscription discount for charitable trusts? Thanks f...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey the...
Spotify Legend
418 Views
1 replies
0 likes
PlanPremiumCountry - US My Question or IssueI was charged sales tax this month for the first time since beginning my Premium subscription. When I researched I found the following. Why am I being charged sales tax for Spotify's marketing/promotional a...
Plan Premium Country - US My Question or Issue I was charged sales tax this month for the first time since beginning my Premium subscription. When I researched I found the followi...
Casual Listener
543 Views
3 replies
0 likes
Subscribed for Premium 3months EUR6.99 and only showing 1month period
Subscribed for Premium 3months EUR6.99 and only showing 1month period
Moderator
286 Views
1 replies
0 likes
PlanPremiumCountryTurkey My Question or IssueThey withdraw money from my account 2 times in a month. How can I fix it and take my money back?
Plan Premium Country Turkey My Question or Issue They withdraw money from my account 2 times in a month. How can I fix it and take my money back?
Moderator
285 Views
1 replies
0 likes
My Question or IssueSo I moved from Canada to India 8 months ago, I want to change my Spotify country to India but I just can't do it. It's not allowing me to switch the country to India from the edit profile option on the website (the drop-down list...
My Question or Issue So I moved from Canada to India 8 months ago, I want to change my Spotify country to India but I just can't do it. It's not allowing me to switch the country to India from the e...
Casual Listener
782 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Legend
417 Views
1 replies
0 likes
I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium account. I'm trying to login to hulu on a new devi...
I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium...
Casual Listener
682 Views
3 replies
0 likes
Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free
Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free &nb...
Moderator
409 Views
1 replies
0 likes
Hello,I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country).I would like to know if there's a way I can upgrade to our family's joint plan witho...
Hello, I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country). I would like to know if there...
Spotify Star
544 Views
1 replies
0 likes
I am trying to update my payment method with a card that has a different name. Plan/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I am trying to update my payment method with a card that has a different name. Plan /Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (...
Spotify Star
1154 Views
5 replies
0 likes
