Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
crazzzychel
Casual Listener
88661 Views
54 replies
5 likes

88661 Views
54 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2 weeks ago
nacho121
Visitor
11042 Views
24 replies
2 likes

11042 Views
24 replies
2 likes

Spotify took my money twice

Hello; Spotify already take my money for premium but take my money again. Give back my money.

FrogFather
Casual Listener
<snip - Moderator Edit> Hello; Spotify already take my money for premium but take my money again. Give back my money.
2020-02-26 8:21:43 PM
2020-02-27 12:43:48 AM
Luan
Spotify Star
603 Views
1 replies
1 likes
Payment
Premium
TWICE

603 Views
1 replies
1 likes

Spotify + Hulu

PlanPremiumCountryUSADeviceSamsung Galaxy 8+, Insignia Smart TVOperating System My Question or IssueI recently just added the spotify student account back and when logging into hulu it still asks me to choose a plan.

Zefty
Visitor
Plan Premium Country USA Device Samsung Galaxy 8+, Insignia Smart TV Operating System My Question or Issue I recently just added the spotify student account back and when logg...
2020-02-27 2:50:29 AM
2020-02-27 12:10:41 AM
Luan
Spotify Star
880 Views
1 replies
0 likes

880 Views
1 replies
0 likes

3 month Premium trial not activated upon payment

PlanPremiumCountryNorway My Question or IssueI signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charged for a full subscription, with the next billing date set to 14th M...

kjetihof
Casual Listener
Plan Premium Country Norway My Question or Issue I signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charg...
2020-02-18 9:59:56 PM
2020-02-27 4:12:23 PM
Luan
Spotify Star
941 Views
5 replies
0 likes
Subscription

941 Views
5 replies
0 likes

What's difference between Subscription and Prepaid Plans?

CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...

venomous_soul
Visitor
Country India Device Redmi Note 7 Pro Operating System Android 9 My Question or Issue I want to know what is difference between Subscription and Prepaid Plans available on webs...
2020-02-27 12:58:20 PM
2020-02-27 1:35:13 PM
Emilia_8
Community Legend
6603 Views
1 replies
0 likes
Premium
prepaid
Subscription

6603 Views
1 replies
0 likes

Solved!! Spotify Wrapped question

Plancurrently switched to free, but want to get premium again soonCountryUSDeviceIphone 6s and macbook proOperating Systemios My Question or IssueIf i get premium after the year starts, say, in May, will spotify wrapped account for the music i listen...

bgLettuce
Regular
Plan currently switched to free, but want to get premium again soon Country US Device Iphone 6s and macbook pro Operating System ios My Question or Issue If i get premium after the y...
2020-02-26 10:27:07 PM
2020-02-26 12:32:03 AM
Emilia_8
Community Legend
1675 Views
1 replies
0 likes
Premium

1675 Views
1 replies
0 likes

Superuser Contribution I cant pay with my VISA card

PlanFreeCountrySADevice(iPhone xs, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueI was supsicibed for premiume for one mounth before. using my VISA card but this time my payment get an Error so saddenly whats going on .i tried t...

servar
Regular
Plan Free Country SA Device (iPhone xs, Windows PC) Operating System (iOS 10, Windows 10) My Question or Issue I was supsicibed for premiume for one mounth before. using my VISA card...
2020-02-01 11:05:46 PM
2020-02-26 4:10:24 PM
Petya
Community Legend
2705 Views
11 replies
0 likes

2705 Views
11 replies
0 likes

Solved!! Giftcard

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a giftcard (30€) two days ago and tried to rub it clear. But i can't decipher the d...

BuBuFiFi
Newbie
Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought a ...
2020-02-26 9:16:27 AM
2020-02-26 9:47:20 AM
引きこもり
Roadie
5907 Views
1 replies
0 likes

5907 Views
1 replies
0 likes

Cancel premium subscription when all i get is the free app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify is getting money for premium from my bank and I'm just getting the free app how do I...

Llionu66
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify ...
2020-02-25 10:45:56 PM
2020-02-25 12:23:10 AM
Emilia_8
Community Legend
1567 Views
1 replies
0 likes
Need help canceling premium.

1567 Views
1 replies
0 likes

My premium account changed to free account although I pay money

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code: Thanks.. Plan Premium Country Turkey Device (iPhone ...

HTB38
Visitor
My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code...
2020-02-25 3:02:56 PM
2020-02-25 3:15:56 PM
引きこもり
Roadie
974 Views
1 replies
0 likes

974 Views
1 replies
0 likes

Superuser Contribution Is there anyway to pay for a 3 month or 6 month plan without going through the paysafecard?

Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I might as well instead purchase your gift card. Thi...

Artzyival
Newbie
Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I...
2020-02-25 11:25:45 AM
2020-02-25 2:17:32 PM
Ivan
Spotify Legend
331 Views
1 replies
0 likes

331 Views
1 replies
0 likes

Superuser Contribution I can't pay the premium plan

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

pinacjose
Casual Listener
Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred
2020-02-20 9:11:20 PM
2020-02-25 1:26:29 PM
Xenia
Moderator
659 Views
3 replies
0 likes

659 Views
3 replies
0 likes

Superuser Contribution Unable to purchase premium

Hi,When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though.My previous subscription was an one cost annual plan (ie not paying per month). Now I cannot get back to premium. PlanFre...

Luckan
Casual Listener
Hi, When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though. My previous subscription was an one cost annual plan (ie not payin...
2020-02-18 6:26:20 AM
2020-02-25 12:34:38 PM
Xenia
Moderator
685 Views
3 replies
0 likes

685 Views
3 replies
0 likes

Superuser Contribution Just a premium subscription

Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the standard monthly plan comes with Headspace which I am not inte...

PinkPie
Regular
Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the st...
2019-12-13 11:40:28 PM
2020-02-25 9:01:48 AM
Katerina
Spotify Legend
716 Views
3 replies
0 likes

716 Views
3 replies
0 likes

Superuser Contribution Unable to Pay with my Visa Debit Card

Hi, I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something went wrong please try again later. How to resolve this? I have tr...

xcbhiew800909gn
Visitor
Hi, I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something...
2020-02-24 2:35:56 PM
2020-02-24 3:02:07 PM
Ivan
Spotify Legend
564 Views
1 replies
0 likes

564 Views
1 replies
0 likes

Superuser Contribution Can't Subscribe

PlanFreeCountryTurkeyDevice(Samsung Galaxy A8, PC Windows 10Operating System(Android Oreo, Windows 10,etc.) My Question or Issue2 3 months ago, I was using premium with my mobile payment, I canceled, when I want to subscribe again, it gives this erro...

tmP0
Visitor
Plan Free Country Turkey Device (Samsung Galaxy A8, PC Windows 10 Operating System (Android Oreo, Windows 10,etc.) My Question or Issue 2 3 months ago, I was using premium with ...
2020-02-24 4:47:48 AM
2020-02-24 12:17:10 PM
Ivan
Spotify Legend
351 Views
1 replies
0 likes

351 Views
1 replies
0 likes

Superuser Contribution Bezahlung Gutschein

hallo ihr Lieben.ich habe ein Problem mit der Bezahlung. Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen. Kann mir bitte jemand helfen? Habe ich die 10€ jetzt umsons...

XxmitchxX
Visitor
hallo ihr Lieben. ich habe ein Problem mit der Bezahlung. Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen....
2020-02-20 11:26:09 PM
2020-02-23 2:41:55 PM
Petya
Community Legend
468 Views
2 replies
0 likes

468 Views
2 replies
0 likes

Superuser Contribution Redeemable Giftcard Codes

PlanPremiumCountryGermany My Question or IssueHey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be immensely appreciated. Anyway, I read the community threads on how gift...

ColourfulMusic
Casual Listener
Plan Premium Country Germany My Question or Issue Hey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be imm...
2020-02-12 3:21:41 AM
2020-02-23 2:33:55 PM
Petya
Community Legend
678 Views
3 replies
0 likes

678 Views
3 replies
0 likes

Superuser Contribution I was charged £10 but none of my Spotify accounts have a premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Yunus_12
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-02-20 3:28:57 PM
2020-02-23 2:03:58 PM
Petya
Community Legend
663 Views
2 replies
0 likes

663 Views
2 replies
0 likes

Superuser Contribution premium for family changed into free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have premium for family and also paid for it this month (february 8th), but somehow we now...

Tomvandergeer
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We have...
2020-02-21 8:24:33 AM
2020-02-23 1:56:34 PM
Petya
Community Legend
728 Views
1 replies
0 likes

728 Views
1 replies
0 likes

Superuser Contribution Charged for premium, still on free.

PlanFree, but was buying premiumCountryIndiaDeviceMotorola G5S+Operating SystemAndroid Oreo My Question or IssueI was just buying Spotify Premium with the students' discount. The SheerID verification was complete and I proceeded to pay. I paid with a...

vinayak1
Casual Listener
Plan Free, but was buying premium Country India Device Motorola G5S+ Operating System Android Oreo My Question or Issue I was just buying Spotify Premium with the students' disc...
2020-02-21 6:27:33 AM
2020-02-23 9:40:48 AM
Petya
Community Legend
1246 Views
2 replies
0 likes

1246 Views
2 replies
0 likes

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